Total 2,645 Others/Any call center job vacancies in Singapore

The scope of work for a call center agent in a limousine and airport transfer company can include the following:

1. Answering customer inquiries: Responding to customer queries and providing information regarding limousine services, airport transfers, rates, availability, and any other related information.

2. Booking and reservation management: Assisting customers in making reservations for limousine services, airport transfers, and managing their bookings in the system.

3. Customer service: Providing excellent customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction throughout their entire experience.

4. Sales and upselling: Promoting additional services, upgrades, or packages to customers to maximize sales opportunities and increase revenue.

5. Handling payment transactions: Processing payments for bookings, verifying credit card information, and providing receipts to customers.

6. Coordinating with drivers and dispatchers: Communicating with drivers and dispatchers to ensure smooth pick-up and drop-off arrangements, managing any changes or updates to bookings, and providing necessary information to drivers.

7. Managing customer feedback: Collecting and documenting customer feedback, including complaints, suggestions, or compliments, and forwarding them to the appropriate department for further action.

8. Maintaining accurate records: Keeping detailed and up-to-date records of all customer interactions, bookings, payments, and any other relevant information.

9. Adhering to company policies and procedures: Following company guidelines, protocols, and standard operating procedures to ensure consistent and high-quality customer service.

10. Continuous learning and improvement: Staying updated with company policies, services, and industry trends, and participating in ongoing training programs to enhance knowledge and skills.

Note :

Must be able to work night shift and weekend .

Description -

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

• Empathize with customers, and offer clear and relevant advice

• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations

• Perform post-case administration for future reference

Qualifications -

To join us as a Customer Service Officer (Contact Centre), you should:

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage

• Have at least 2 years of experience in customer service, preferably in a contact centre

• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems

• Have strong interpersonal skills and the ability to answer queries clearly over the phone

• Be result-oriented and enjoy seeing tangible results of your hard work

This is a contract-based position, and attractive remunerations and monthly incentives will await you if you are a successful candidate.

Our contact centre is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week from 9am to 6pm.

Salary: $13.45/hour

Working Days: Monday - Friday

Working Hours: 830am - 5pm

Location: Novena

Contract Period: Immediate till June 2024 (extendable based on performance and business needs)

Job Responsibilities:

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Job Requirements:

• Only Singaporean
• GCE A level and Diploma
• Good communication skills
• Candidate without tax/ customer service experience are welcome to join as training will be provided

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Salary: $1,800 - $2100 (Dependent on experience)

Fixed Monthly Allowance: $150/month

Contract: 1 Year Contract and a yearly completion bonus (based on performance)

Working Hours:

8.30am – 5.30pm (Mon-Fri);

8.30am – 12.30pm (Alternate Sat)

Address: 26 Senoko Avenue, Singapore 758312

(Pickup available from Sembawang MRT upon commencement of work)

Job description:

• Contact customer to arrange for appointments for the installation or cut-off of gas pipes / gas

• water heater or appliances.

• Handle customers’ enquiries on appointments, installation charges and other gas installation

• related matter.

• Follow up on customer’s enquiries from emails.

• Send SMS/emails to customers on their appointment schedules.

• Promote gas appliances / collaborations with other business partners to potential customers.

• Liaise with term contractor/SP Services on any services lapse.

• Feedback on any difficult/special cases.

• Any other duties as assigned by supervisor

Requirements

- Min A/N Level

- Able to commit for one year

- Able to start work immediately

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Call Centre - Survey Experience Officer (Establishment)

Salary: S$3,000 (including transport allowance)

Work duration: 6 mths (Renewable depending on performance and project)

Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work location: Clarke Quay / Novena (work in office)

The Survey Experience Officer (Establishment) is responsible for collection of employee listing information from company POC (Point of Contact).

He / She is also the single, primary source of contact to perform survey data collection from these POCs on the quarterly or ad-hoc surveys that the company is selected to participate.

The incumbent should possess skills in rapport building with the company POC in order to build a professional and friendly working relationship with the POC to collect all survey data.

Collection Methods:

1. Via outbound call activity

2. Via field visits out to company addresses

Data submission:

1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them

2. The incumbent must also submit the survey data collection details into the system and submit the completed survey

3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

1. Adhere to required Standard Operating Procedures (SOP) in operations

2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this

3. Update accurately the daily operations reports so that performance can be accountable

4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry

5. Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R1770602 (Teng Min Yee)

Job Description

- Responsible for critical facility operation of Alibaba oversea data centers.

- Responsible for managing the changes on critical systems, responding the emergent failure and tracking preventative maintenance.

- Responsible for capacity management of facility systems including power and cooling, etc.

- Manage availability risk of facility systems and drive the resolution.

- Drive and implement projects to improve the capacity, efficiency and reliability of current facility system.

- Support IT manager (IT) on their project and operations.

- Support design and project teams on new site/data-hall construction and commissioning.

- Establish performance benchmark, conduct analyses, and prepare reports on all aspects of the critical facility infrastructure operations and maintenance.

Minimum Qualifications:

- Bachelors degree in engineering of electrical, mech or related field.

- 3+ years of critical facility management or operation experience in large scale data center or 5+ years large scale production facility management experience in large scale plant.

- Experience and knowledge of MEP equipment such as UPS, generator, Chiller, Pump, cooling tower, etc.

- Good sense of building and maintain a safety and high efficiency working environment in daily work.

- Strong written and verbal communication skill in English.

- High attention to details to identify the risk and drive to resolve them.

- Ability to communicate in Chinese.

Location: Novena/Clarke Quay

Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Requirements:

• Only Singaporean
• At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Data Center Engineer
• Working Location: Boon Lay
• Working Hours: 5 days, Mon – Fri (Morning Shift 6 AM – 2 PM / Afternoon Shift 2 PM – 10 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform periodic walk-through, validation of equipment status, amber lights check, etc.
• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures.
• Rack and stack semi-routine customer equipment tickets.
• Support datacenter standard operating cross-connect work order requests.
• Support standard operating testing and standard operating installations of customer assets.
• Support standard operating procedures of layer 1 cross-connect certification testing.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma / Degree in IT/Computer Science, or related field.
• Minimum 1 year of IT experience or equivalent.
• Prior working experience in a Data Center, Network or Server environment would be an added advantage.
• Must be comfortable with shift rotation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Purpose of Position:

User Experience designers will create and design the next-generation of ASUS computing experience. Designer will support the team from concept through completion in whole UX process- experts in making strategic design and user-experience decisions to facilitate the company’s product vision. This includes researching, wire framing and prototyping user experiences for digital and hardware products.

Areas of Focus:

• New Innovation
• Development/Direction
• Design Proposal

The Responsibilities:

• Involve in full UX development: Direction, wireframes, information architecture, storyboards, user scenarios and prototypes.
• Co-work together with Researcher & Industrial Designers to create the Design strategy and manage the UX vision from concept to end products.
• Capable to collaborate with multi-functional teams with Singapore, Taipei & Shanghai.
• Co- work with Multi-function teams; translate research data into concise powerful design solutions.
• Utilizing user-centered design approach, rapidly and intelligently test and iterate designs for the solution

Area of Specialization:

• Ability in UX design creating wireframes, information architecture, storyboards, user scenarios and basic coding prototypes

The Requirement:

• Proven work experience as a User experience designer or similar role and/or from relevant industry prefered.
• Independence in applying professional expertise
• Innovative & Creative driven individual
• Basic knowledge of concept and procedure

Job Description:

• Handle post sales inbound and outbound calls
• Manage all enquiries and requests according to policies and procedures
• Handle customers’ concerns and complaints
• Encourage customers to provide feedback from their experiences
• Actively participate in process improvement sessions

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

Working Hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work Duration: Till 31 August 2024 (May extend till 30 September 2024 depending on project requirements)

Work Location: Clarke Quay/Novena (Work In Office)

Responsibilities:

• Conduct survey interviews via outbound calls (in the first 2 months) and field visits to collect timely and reliable data for national statistical information
• Reach out to the respondents to assist them to complete the survey
• Schedule interview appointments with respondents
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Job Requirements:

• Only Singaporean
• Communications Skills | Microsoft Excel | Travel in Singapore to do surveys
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Experience with Key Performance Indicators (KPIs) preferred
• Willing and able to persuade respondents to participate in surveys
• Excellent customer service skills - Focus on quality and customer service
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in high pressure, stressful situations

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Job Description:

- Call out efficiently to outcoming customer enquiries

- Engage people to up-skill and improve their employability or achieve their learning aspirations

- Propose suitable training solutions to a range of prospective leads via various channels (Social Media, Virtual Sessions, Telemarketing, etc.)

- Actively maintain business growth and maximize potential of prospective leads

- Build and enhance relationships with both internal and external stakeholders to grow one’s sales portfolio

- Sales Target and Sales KPI will be given

Other Information:

- Working hours - 5 days workweek 830am - 6pm

- There will be weekend duties scheduled for as well, and it will be compensated thru time-off

Job Details:

• Working Location: North West
• Working Hours: Monday to Friday: 8:00am to 5:30pm /8:30am to 6:00pm (alternate Saturday 8:30am to 12.30pm)
• Contract: 1 year (renewable)
• FREE company shuttle bus at Sembawang MRT
• Completion bonus up to 1 month’s salary

Responsibilities:

• Contact customer to arrange for appointments for the installation
• Handle customers' enquiries on appointments and installation related matters through phone calls and emails.
• Send SMS/ emails to customers on their appointment schedules.
• Promote and product to potential customers.
• Liaise with term contractors.

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/3064

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

• Candidate with prior experience in outbound call preferred

• Candidate with prior experience in front desk management preferred

• Basic Computer knowledge (Microsoft Excel and Word)

• Have a pleasant disposition with a positive attitude

• Excellent in customer service delivery

• Organised, self-motivated, and result-oriented individual

• Demonstrate a sense of urgency and work well under pressure as an individual and in a team

• Good verbal & written communication and interpersonal skills

• GCE ‘O’ levels and above

Call Centre Officer

Duration: 6 months contract

Working hours: Monday - Friday

Mondays to Fridays: 8.30am-6pm

Location: Kallang

Job Scope:

• Respond to a high volume of incoming customer calls through an automated phone system.
• Initiate outbound calls to patients, referrals, and sales contacts as necessary.
• Employ available resources to diagnose and resolve patient concerns or problems.

Requirements:

• Minimum Diploma in relevant studies
• 1-2 years of customer service experience required
• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R22106363

EA Personnel Name: LUM PEI YEE

We believe in having FUN at work and take pride in our role by delivering wholehearted and seamless services to our guests.

If you are armed with excellent interpersonal and communication skills, write to us as you take on the following roles in our Communications Centre:

• Handling all inbound/ outbound calls.
• Provides accurate information on all general enquiries pertaining to the hotel.
• Facilitate and ensure smooth delivery of guests' requests.
• Follow up on telephone faults.

Requirements:

• Prior experience is not required.
• Service Oriented
• Part time/ Full time applications are welcomed, flexible work arrangements available.
• Individual should be willing to work rotating shifts, including weekends and public holidays in a 5-day work week

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About ACIA

Aon’s Centers for Innovation and Analytics in Dublin and Singapore are at the heart of delivering Aon’s Data & Analytic Services team’s mission to:

• Accelerate the rate of innovation through digital solutions to help better respond to clients’ evolving needs
• Provide foundational data and analytics capabilities in one place for 50,000 Aon colleagues and our global clients who use our risk and people solutions

Established in 2012, there are over 200 colleagues in Singapore’s Centre today including actuaries, software developers, data scientists, financial analysts and accountants. We are expanding rapidly and looking for dedicated individuals who can leverage emerging technologies and collaborate across Aon’s solution lines to help clients and colleagues make better, data-driven decisions today and tomorrow.

What the day will look like

• Assist in the development and enhancement of Data & Analytics related solutions to support the firm's global asset engine, including asset allocation and investment strategy, quantitative investment manager screens and proprietary operational due diligence model
• Conducting quantitative analysis using both internal and external databases
• Source and visualize data across multiple sources
• Building and maintaining strong collaborative relationships with the firm’s global team of consultants, researchers and other stakeholders
• Participating in the production of thought leadership (white papers and associated implementation strategy)
• Other duties and responsibilities assigned relating to data & analytics

How this opportunity is different

ACIA’s Wealth Solutions team is currently looking for an analyst to assist in serving the needs of the investment practice, in every area of interest to institutional investors. We have partnered with our investment consulting colleagues around and seek to enhance investment solutions for clients globally through portfolio strategy and implementation advice. Our innovations impact $4.0 trillion of assets under advisement and help drive global consistency, operational efficiencies and sales. We focus on global high impact solutions often involving the creation of proprietary models and extensive use of data & analytics to solve business challenges. This role provides great exposure to the business, and the opportunity to take part in product development/implementation, training and support.

Skills and experience that will lead to success

• 1 - 3 years of experience in Data & Analytics or similar role
• Major in Quantitative Finance, Business Analytics, Business or related fields
• Interest in both Investments and Data & Analytics
• CFA designation or progress towards CFA designation is desirable
• Strong Excel skills; programming experience desirable
• Working knowledge in data visualization tools such as PowerBI or equivalent
• Proficient in the use of Word and PowerPoint
• Good interpersonal and communication skills
• Problem solving and analytical skills
• Highly organised with the ability to multi-task and deliver within stipulated timelines
• Able to quickly and competently build relationships
• Continuous improvement focus

JOB SCOPE

• Conduct quality audits on all forms of communication e.g.Voice, Emails, Chats to ensure team members meets our Marina Bay Sands luxury brand service standards.
• Review with each team member their quality scores, provide feedback, examples and mentoring on how to improve
• Ensure departmental Forbes and Service Quality Review Audit targets are met through consistent follow up, coaching and trainings where appropriate
• Must be detail oriented, consistent with follow up and coaching
• Ensure all team members are aware of new and resort wide promotions
• Work with Reporting Officer on various projects that will be of benefit to improving customer service, enhancing positive team culture, and increasing the company’s competitive edge.
• Provide a detailed monthly report on the department quality audit scores such as frequently missed standards, areas to improve, etc.
• Provide a monthly overview report to the Management team
• Provide customer service and / or product training where appropriate
• Any other responsibilities that may be assigned from time to time

JOB REQUIREMENTS

• Diploma or University Degree.
• Must have proven 3+ years of experience in a call center or front office environment within a luxury hotel.
• Excellent communication and interpersonal skills, both verbal and written.
• Customer centric attitude and works well under pressure.
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Excellent time management, organizational and motivational skills.
• Analytical to be able to spot trends and identify areas of improvement.
• Must have a positive, fun, and enthusiastic personality.
• A team player that takes the initiative to assist Team Member when needed.
• High collaboration and adaptable to changes in a dynamic environment.
• Mature, meticulous, resourceful, organized, and able to work independently.
• Work is subjected to change to meet business/operational needs.
• Proficient in the use of Microsoft Office applications such as Microsoft Word, Excel, and Powerpoint.

· Recognized Diploma in Electrical / Electronic / Computer Engineering / InformationSystems

· At least 3 years’ experience in Data Center Operations

· Basic knowledge of Windows Server 2003/2008/2012 operating system

· Basic knowledge of Unix and Linux operating system

· Basic knowledge of virtualization technologies (i.e. Vmware ESXi, Microsoft HyperV)

· Basic knowledge of network infrastructure

· Basic knowledge of ITSM tools for incident management and service request management

· Possess excellent oral and written communication skills

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About ACIA

Aon’s Centers for Innovation and Analytics in Dublin and Singapore are at the heart of delivering Aon’s Data & Analytic Services team’s mission to:

• Accelerate the rate of innovation through digital solutions to help better respond to clients’ evolving needs
• Provide foundational data and analytics capabilities in one place for 50,000 Aon colleagues and our global clients who use our risk and people solutions

Established in 2012, there are over 150 colleagues in Singapore’s Centre today including actuaries, software developers, data scientists, financial analysts and accountants. We are expanding rapidly and looking for dedicated individuals who can leverage emerging technologies and collaborate across Aon’s solution lines to help clients and colleagues make better, data-driven decisions today and tomorrow.

What the day will look like

The Product Delivery Owner will liaise between the program leads, business partners, and product engineering members to deliver solutions to meet Aon's stakeholder needs. This includes capturing, managing and tracking timelines; communicating and testing requirements; supervising user acceptance testing processes, documentation, training, and problem-solving; and working on sophisticated projects with multiple collaborators in various geographies. Additionally, you will empowered to find opportunities for process optimization and drive initiatives to enhance efficiencies.

The Product Delivery Owner will also work on administration, coordination, and reporting to support the Growth Analytics team's operational activities, including consolidating information for reporting, roadmap planning, and compliance.

Responsibilities:

• Develop and implement technical delivery plans in agreement with program leads
• See opportunities and control risks to the delivery
• Communicate with team members to ensure that everyone is informed about the progress of the delivery
• Supervise progress and make adjustments as needed to keep the delivery on track
• Lead prioritization sessions for initiatives updating, resource planning and prioritisations
• Ensure business and technical requirements are detailed and complete
• Managing development backlog through project management tools via Agile methodologies
• Responsible for Change Management processes
• Maintain processes and role-specific documentation
• Oversee and contribute to user acceptance testing execution
• Provide periodic reporting related to delivery plans
• Lead Compliance activities and ensure that requirements are compliant with Privacy requirements
• Provide guidance and mentorship to team members to make sure they have the support needed to complete their tasks
• Performs any other duties as assigned reasonably with job function

Skills and experience that will lead to success

• Consistent track record in project environment with recognized analysis, planning and activity execution
• Proven experience working on Agile projects
• Excellent written and verbal communication skills
• Strong interpersonal communication skills
• Collaborative, team player, organized, goal-oriented, committed and able to solve business problems
• Effective reasoning and problem-solving skills
• Naturally inquisitive with good negotiation and influencing skills
• Maturity to handle and resolve internal business discussions
• Take accountability for results
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Project Management Professional (PMP) / PRINCE II certification will be advantageous
• Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM) will be advantageous

Company Description

Join the growing family of DB Golf Training and Performance Center and you will be joining a network that’s leading the way in offering the highest Golf programs through technologies on the market. DB Golf Center is committed to creating a world-class independent Golf Center in Singapore. As a Marketing and Operations Assistant, you will be part of a team of forward-thinking professionals with the passion and drive to turn ideas into action.

Role Position:

Full-Time

Role Description:

This is an onsite role located in Tampines, Singapore, 5-min walk from Tampines West MRT (DT31). Marketing Assistant Manager will support the company's team by assisting in the development and execution of marketing and promotional campaigns, social media management, database management, event planning, and operational business support.

• Develop compelling and engaging content, including blog posts, social media content, email campaigns, and website copy

• Strong knowledge in Social Media Ads

• Develop and execute comprehensive marketing plans to promote our events and services.

• Monitor and report on marketing campaign performance, including ROI and KPIs, and make data-driven recommendations for optimisation.

• Conduct research and stay up-to-date with industry trends to produce relevant and informative content for our target audience

• Utilising market research and competitive analysis to identify target markets, audience segments, and marketing opportunities

• Assist and support operations team: handling bookings, response to enquiries from every social platform and walk-ins, customers concerns, maintaining the customers database accurately etc.

• Ensure the facility is a safe and clean environment by complying with procedures, rules and regulations

Qualifications

• Candidates with no experience, but the mindset of willing to learn are welcome.

• Bonus for candidates with knowledge in golf

• Diploma / Degree in Marketing, Communications, Business or a related field is preferred

• Excellent verbal and written communication skills

• Proficient in photography and videography and editing

• Outstanding organizational, project management, problem-solving, and multitasking skills

• Fluency in English and proficiency in Microsoft Office and Google Suite.

• Strong attention to detail, creativity, and flexibility

• Required to work onsite, and working on weekends (not all)

Can work 3 shift will be good!!!

As a member of the Contact Centre, you will be responsible for scheduling appointments, promoting hospital services, handling enquires and feedback. You will also be involved in supporting service operations and deployment to improve customers' experience.

Responsibilities:

• Answer incoming calls from customers needing assistance in a variety of areas.
• Fulfill customer service functions.
• Answer questions, give explanations, and solve problems for customers.
• Complete special projects as assigned.

Requirements:

• Min GCE 'A' Levels or Diploma in any field
• No experience needed! All training provided
• Required to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Lynn Ho
R23114223

Recruiter's Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599