Total 2,645 Others/Any call center job vacancies in Singapore

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My client is a Crypto-native company that is based in one of the largest markets in Southeast-Asia. Their current users far exceed 15 million and is regulated in their home country. With Singapore being one of their strategic markets here in Asia, they are looking to hire a Senior / Security Operations Center (SOC) Specialist to join their expanding team here.

What You Will Be Doing

This role will be reporting into the SOC Lead based here in Singapore and you will be tasked to manage security monitoring and incident responses. You wil collect and disseminate threat intelligence while managing and optimizing security tools (SIEM, IDS, IPS, EDR).

What You Should Have

• At least 5 years of experiences in a SOC role.
• Prior experiences in Banks / Financial Services / Fintech companies will be a plus.
• Working experiences in SIEM tools and other security solutions.
• Knowledge in Cloud Technologies (AWS or Google Cloud) is a must.
• Familiar with macOS and Linux operating systems.
• Certified in CISSP, CEH or GIAC is an added bonus.

Apply now or reach out to me at [email protected] for a confidential discussion.

Raymond Ler: Registration No.: R1876114 | EA License No.: 21S0433 | Company Registration No.: 201314085N

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

PRODUCT AREA

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

JOB DESCRIPTION

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

ADDITIONAL JOB DESCRIPTION

As Data Center Technician, you'll deploy and maintain Google's Data Center Server and Network Infrastructure by installing, configuring, testing, troubleshooting, and repairing hardware and server software. You'll also take on the configuration of more complex components (e.g., networks, routers, bridges, and switches). You will participate in or lead local project teams on larger installations and develop project contingency plans.

In this role, you will ensure that our goals, missions, and projects are successfully delivered, and, more importantly, that they are repeatable across our global array of data centers. You will move and install equipment, and work with infrastructure to ensure Google Data Center quality and reliability.

Qualifications

JOB RESPONSIBILITIES

• Contribute to efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.
• Assist in deploying, repairing, and troubleshooting next generation machine learning platforms, providing feedback to local deployment/project teams.
• Participate in complex troubleshooting and resolve critical technical issues. Test and troubleshoot new server and network hardware components and designs.
• Install and maintain switches, routers, and other large-scale networking gear.
• Configure and troubleshoot Linux OS related issues.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 1 year of experience with Data Centers, Networking, Communication, Hardware, Technical Troubleshooting, Operating Systems, Teamwork, Scripting, and Python.

PREFERRED QUALIFICATIONS

• Experience working with and troubleshooting hardware or network related issues using Linux-based tools.
• Experience working within a data center or networking operation center environment.
• Experience with maintenance and monitoring of server systems.
• Ability to communicate in English fluently in order to effectively communicate with representatives.
• Ability to lift/move 20 lbs of equipment as needed.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Data Center (DC) Engineer to support Data Center operations for our client in Singapore which is a top global investment bank.

Responsibilities

• Provide hardware support for network, servers, storage, and client owned hardware under direction of client staff.
• Management of the media eradication and dispose process.
• Daily morning check and reporting of equipment hardware status (Visual check).
• Rack & install / removal of physical hardware.
• Installation or upgrade of hardware for servers, parts replacement under direction of client staff.
• Manage spare parts handling for all client installed hardware. Controlling dispatch of faulty parts to contractors and coordinating with contractors for RMA.
• Spare parts inventory management: Manage the inventory of spare parts and its status.
• Equipment management - Management of equipment location in the racks and managing rack layout under direction of client staff.
• Asset management - Labeling and recording of assets, publish changes move / remove / decommission, periodic asset checking.
• Vendor / supplier coordination: Log hardware cases with respective vendor / supplier, manage spare parts & logging the issues and site access management.
• Reporting management – issue daily report / handover document and monthly documents.
• Act as client Representative to escort Company’s vendor / supplier requiring access to the Data Center
• Basic defect testing and analysis of hardware issues including power cycle and simple parts replacement under direction of client staff.
• Access management – Data Center access log tracking / reporting
• Provide support services regionally that is managed by Data Center Management Team within client.
• On-call services – Engineers are expected to be reachable and responsive outside the Coverage Hours whenever there is an emergency incident.
• Upon client request, Engineers are required to provide the outside the normal shift hours.

Research in Banking and finance Industry

# The position demands natural intellectual curiosity and is a demanding role that typically requires strong communication skills, Able to handle multiple research assignments simultaneously, generating creative research ideas and ability to write clear and concise research notes

Key Responsibilities:

• Creating, updating and maintaining company models, company valuation, and industry databases
• Performing regular tasks promptly and providing regular reports to the analyst including analysis of periodically released industry statistics, sector news, etc.
• Handling ad hoc client requests, often to deadlines

Qualifications:

• Bachelor’s Degree/University degree or equivalent experience
• Min 5 to 7 years experience
• The ideal candidate will also need to be able to prioritize and work well under pressure, as daily news flow and unplanned projects arise frequently.

Send your resume to [email protected]

To handle inbound calls and assist customers to make service
appointment via e-booking system
• Conduct outbound calls and making appointment booking for
customers to visit the service center.
• Communicate politely and timely with customers on their
enquiries, requests and/or complaints via phone channels and
convert each engagement into a positive customer experience.

Requirement :

Minimum 2 years working experience in relevant customer service

industry.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description:

• Work with Process Engineers to support, coordinate and follow up on all manufacturing / process related activities
• Support Process Engineers in monitoring line performance / quality / yield
• Monitor abnormal lots on daily basis
• Support the Process Engineers on material and process qualification / evaluation activities
• Ensure that the line complies in all the quality procedures / controls / system implemented by Process Engineers
• Perform other related tasks that may be assigned by supervisor from time to time
• Support new product introduction / device and package qualification builds.
• You will be required to work on 12hours shift pattern (3 or 4 working days per week)

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS

• Call Centre / Customer Service Exp
• No Exp Are Welcome To Apply - Training Will Be Provided
• Office Hour / Mon - Fri
• Able to commit for 5 - 6 months (Able to convert to perm subjected to performance)
• IMMD Role

Responsibilities

• Handle inbound calls
• Taking down customers' particulars, contact number, request and callback timing
• Maintain a positive and helpful approach in interactions with all customers
• Any other ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply and training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Able to commit for 5 to 6 months
• Able to commence work immediately or with short notice
• Possibility to be converted to permanent, subjected to performance

Other Information:

• Working Hour: Mon - Fri (8.30am - 6om)
• Location: CBD
• Salary: $2200/mth

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Summary/Introduction

6 months contract

The Talent:

• Minimum “O” Levels (one year of relevant work experience will be an advantage)
• Willing to work weekends and public holidays, shift hours possibly until 10/11pm

Job Description

• Handle inbound/outbound calls/emails on inquiries, feedbacks and complaints
• Ability to understand customers needs and provide appropriate solutions
• Consistently deliver quality service to achieve customers satisfaction
• Ensure proper follow up, escalation & closure of individual case
• Provide accurate product and service information to customers
• Resolve queries efficiently and escalate issues promptly
• Perform KPIs set by Supervisors
• Others duties assigned by Supervisors

Next Steps

• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Amos Tan Jun Han
EA LIcence No.91C2918
Personnel Registration No. R23113385

PRODUCT AREA

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

JOB DESCRIPTION

The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facilities Technicians at Google data centers operate, monitor and support physical facilities conditions. Some of these duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.

As an advocate for best practices, you develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly. In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.

Qualifications

JOB RESPONSIBILITIES

• Operate, maintain, troubleshoot and repair electrical equipment in a data center environment. Provide Root Cause Analysis (RCA), recovery and prevention actions for service failure.
• Prepare and execute operation procedures, respond to work request/service failure and provide operational and technical expertise in required areas.
• Coordinate vendor support in repairs/replacement and support project implementation (e.g., site acceptance tests, factory acceptance tests, site inspection for defects, etc.).
• Develop an understanding of the infrastructure design and sequence of operation.
• Prepare and conduct training to the team. Ensure safety rules and regulations associated with operating infrastructure.

MINIMUM QUALIFICATIONS

• Associate's degree, trade school certification, in a relevant technical field, or equivalent practical experience.
• 2 years of experience with electrical, mechanical, and controls systems, including: Feeders, Transformers, Generators, Switchgears, Chillers, UPS systems, ATS/STS/PDU/PMM/Air handling and CRAC units.
• Experience with SCADA, power monitoring system, building monitoring system, PLC programming.

PREFERRED QUALIFICATIONS

• Experience in troubleshooting.
• Knowledge of industrial networking, with the ability to coordinate with others in order to determine problems and implement solutions.
• Ability to follow the site’s environmental health and safety policies.
• Ability to learn quickly and address issues as they arise during normal operations or during emergency conditions.
• Ability to work non-standard hours and differing rotations/shifts.
• Ability to work in varying outdoor temperature conditions, perform material handling (e.g., lifting/shifting), and work on platforms, ladders, and under raised floors.

· Analyze and Identify cause of machine problem

· Resolve the machine problem within specification

· Implement permanent measures for repetitive problems

· Assist the Engineer in maintaining ISO records

· Carry-out Preventive Maintenance activities

· Follow Preventive Maintenance schedule

· Identify parts for potential breakdown and recommend for Preventive program

· Propose improvement ideas to prolong parts life span

· Screen Board Repair and monitor screening yield [LDHU]

· Conduct machine ESD and grounding check as per schedule and update record

· Implement measures to ESD check findings

· Assist in machine setup and buyoff

· Ensure the machine comply to safety regulation & standard

· Verify conversion kit according to drawing specification

· Assist the Engineer in the preparation of documentation

· Carry out stock take for spare parts

· Perform any other duties assigned by Supervisor or Manager from time to time

Job Description:

• Participate in daily internal meetings or discussions to receive/provide status updates of tasks assigned to process team as well as to allocate urgent tasks
• Check ABN hold lots are release with countermeasures
• Follow up on daily line issues releated to process
• Focus on yield improvement activities to achieve planned yield variance
• Responsible for new product activities from NPI to production line for wire bond process
• Coordinate and ensure documents, specifications, machine buyoff are all carried out without quality concerns to ensure smooth introduction
• Follow-up and ensure Cpk and yield targets are met
• Assess new process / material introduction in the context of process improvement and cost reduction
• Communicate with vendors on different materials and identify the most cost effective solution
• Conduct research online as well as with competitors to assess feasibility
• Coordinate and follow-up on cost down activities to ensure timely introduction
• Perform any other duties assigned by Supervisor or Manager from time to time.

Sales Executive [Freight Forwarding]

Salary: $3000 – 4000 + comm
Working Days: Mon - Fri 9am to 6pm [Flexi Working]
Location: Near to Kaki Bukit MRT / Travel across Singapore is required

Job Responsibilities:

• Direct reports to the Senior Manager.
• Present, promote and sell logistics products/services to prospective customers.
• Achieve agreed upon quarterly sales targets and outcomes within schedule.
• Generate and reach out to customer leads through cold calling, door knocking, digital marketing etc.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop, and maintain positive business and customer relationships.
• Expedite the resolution of customer problems and complaints to maximise satisfaction.
• Analyse market’s potential, trends, track sales and status report, provide regular market insights and updates to the management team.
• Work closely with Customer Service and Operations on the execution of customer's quotation and orders.

Job Requirements:

• With Diploma in logistics / supply chain is preferable.
• Minimum 3 years of B2B or B2C sales experience, sales experience in freight forwarding industry will be highly preferred.
• Proficient using Microsoft applications such as Excel, Words, PowerPoint etc.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Responsibilities:

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases

• Logged all calls reported into the case management system.

• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.

• Provides assistance and guidance to junior colleagues.

• Perform other duties as assigned

Skills/Requirement:

• Minimum 1 year of call center experience

• Having good communication skills (speaking and writing)

• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in · · • Contact Centre via phone, email, online and digital platform.

• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays)

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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Job Resposibilities :

• Provide engineering support on all equipment operational issues to meet production output and quality.
• Support engineer to evaluate, set up, qualify, maintain and calibrate test system for operation to meet customer needs, equipment specifications.
• Perform daily preventive maintenance for all Testers as per schedule and support engineer in equipment qualification and release to production in meeting output, quality & reliability.
• Provide line and engineering support that include equipment conversion, repair, maintenance and operational issues to minimize equipment downtime in meeting output, quality and cycletime.
• Prepare daily engineering reports and preventive maintenance checklist for all testers and compilation on equipment conversion/ downtime and performance index
• Perform test equipment set-up / conversion for operation.
• Maintain, install, troubleshoot and repair all in-house test production equipments
• Assist Leaders / Engineers in driving on their respective CIP’s improvements
• Assist Leaders / Engineers in driving on the productivity and cost control effective operation
• Organize, maintain and safe-keep equipment, spare parts and consumables.
• Update maintenance records.
• Lead / ensure good housekeeping, plant work discipline, ESD and safety awareness at all times.