Call centre Assistant Supervisor
Full-time
Junior Executive
8 months ago
Responsibilites:
Must HAVE EXPERIENCE IN TEAM MANAGEMENT
Answer inbound calls and conduct outbound calls.
Attend to queries on operational matt..
Responsibilites:
- Must HAVE EXPERIENCE IN TEAM MANAGEMENT
- Answer inbound calls and conduct outbound calls.
- Attend to queries on operational matters.
- Ensure timely recovery of car park incidents/defects.
- Monitor CCTVs in Command Centre and respond to all matters in accordance to established procedures and timeline.
- Coordinate, dispatch and oversight of support teams to resolve car park system breakdown location(s) expeditiously.
- Provide remote support and resolve issues relating to car park systems.
- Timely update and reporting of monitoring systems for effective tracking of processes.
- Collate shift reports accurately and ensure timely reporting .to supervisor and/or manager daily.
- Timely follow up of assignments as assigned
- Any other ad-hoc duties assigned.
Requirments:
- Team management
- Problem solving skills
- Must commit 8am - 8pm
Official account of Jobstore.
