Total 4 Manager call center job vacancies in D07 Golden Mile, Middle Road

At Jacobs, we push the limits of what’s possible to make the world smarter, more connected and more sustainable. In our built environment work, that means designing spaces that foster innovation, cultivate collaboration and drive the next great discovery for humanity. Bring your creativity, collaborative spirit and extreme attention to detail, and we’ll help you grow, pursue, and fulfill what drives you – so we can deliver extraordinary solutions for a better tomorrow, together.

We are looking to hire a Project Manager to join our Data Center team in Singapore. This position is focused on the growth of the APAC Data Center market share and the capture and execution of Data Center projects across Asia and ANZ. The role responsibilities include Strategic Account Management, Design & Project Management, and Project Acquisition.

• Responsible for both technical and financial aspects of the project.
• Leads and manages the team of Architects and multi-disciplinary Engineers through all phases of project planning, execution, and closeout, consistent with established project delivery processes to meet the scope, schedule, budget, and other specified requirements stated in the contract.
• Completes the scope of work to the satisfaction of the Client, while simultaneously ensuring that Jacobs HS&E, quality, financial, risk management; business and policy expectations are met. Recognize cultural sensitivities with Clients from other parts of the world.
• Play a significant role in the business development activities. This typically includes Client relationship development, project-specific positioning activities, proposal preparation, presentation, and contract negotiation.

To be a successful candidate, you shall possess:

• Minimum Bachelor's in Mechanical, Electrical Engineering, or Building Services Engineering.
• Membership e.g. Chartered Engineer / Professional Engineer / PMP would be an added advantage.
• Minimum 15 years of experience working in a design consultancy environment with 5 years of Data Center project experience.
• Proven capability to manage a large Data Center project of high complexity.
• Deep understanding and ability to apply the knowledge and skills required in the Data Center sector industry.
• Strong working knowledge in design and construction, building systems/components and technology, contract management, project delivery methods, environmental and LEED applications, team building and client relationship building.

Jacobs. A world where you can.

From our inclusive employee networks, to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.

Please note: If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Jacobs. Jacobs complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of age, race, religion, language, nationality, marital status, or family responsibilities.

The Contact Centre Manager's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.

Responsibilities

· Lead a team of contact centre agents to hit the team’s KPIs

· Prepare statistics and reports

· Ensure the operational efficiency of Contact Centre

· Appointment and turn-up management for customers

· KPI tracking and reporting on a daily and weekly basis

· Monthly KPI reporting to management

· Coach agents on their customer service and telephone skills as part of their growth and development

· Supervise team members' performance by performing regular call / email audits and conducting

regular performance reviews

· Propose to management and implement initiatives to improve Centre’s operations and workflows

· Liaise with functional departments on issues related to customer data and appointment slots

· Handle feedbacks from internal and external parties by conducting investigation and service recovery

· Take on any other duties, projects & administrative tasks assigned from time to time

Requirements

* At least 2 - 3 years’ relevant experience and leading a team

* Experience in the beauty/wellness industry preferred

* Good interpersonal skill and telephone etiquette

* Target and performance driven

* Meticulous and attention to details

* Ability to multi-task in fast-paced environment

* Skilled in Microsoft office applications

* Customer centric and service oriented

BUSINESS DEVELOPMENT MANAGER

#SGUnitedTraineeships #SGUP

1. Role Description

This position reports to Chai Kah Mei, Managing Director of XIWEI CULTURE CENTER PTE LTD. Xiwei Culture Center Pte Ltd is committed to provide Learning Education Training Services and Motivational Course Providers.

2. Specific Responsibilities

Individual to be involved in:

1. Implement Sales Strategy

2. Identify New Sales Opportunities

3. Convert sales opportunities to client accounts

4. Onboard new customers

5. Establish Channel Sales Partnerships & Manage relationship with Clients and Channel Partners

6. To Develop New Business Opportunities

3. Competencies

1. Proficient in creating lead generation plans to maintain a strong pipeline of sales opportunities. Gain the ability to set targets and objectives for organizational sales. capable of overseeing the development, management, and execution of go-to-market strategies.

2. Ability to identify new sales opportunities among existing clients. Skilled in presenting new products and services to both current and prospective clients.

3. Able to oversee the preparation of documents and materials for meetings and negotiations. Possess the ability to strategize various approaches to sales opportunities. Additionally, proficient in creating sales proposals, quotes, and bid documents.

4. Capability to oversee the client onboarding process and offer suggestions for its enhancement. Skilled in designing and managing the delivery of client onboarding programs. Furthermore, will be adept at providing personalized guidance to new clients, ensuring a smooth transition and high satisfaction levels.

5. Capable of overseeing partnership agreements and managing order and contracting documentation. Skilled in evaluating client feedback to identify areas for improvement and recommending changes to enhance the overall client experience. Adept at resolving client feedback and market sentiments, escalating issues when necessary to enhance products and services. Additionally, able to develop engagement plans and activities to foster and strengthen relationships with clients. Regular interactions with clients and partners will be conducted to uncover existing and potential business concerns and needs.

6. Actively participate in industry and networking events to expand their professional network. Additionally, conduct outreach efforts through calls, on-site visits, and emails to identify and connect with potential clients. These proactive measures are essential for discovering new business opportunities and fostering meaningful client relationships.

4. Duration of Traineeship / Attachment Offered

6 months

5. Approved Training Allowance

Mature Mid-Career Individuals (40 years old and above as of 2024) - $ 3,800

6. Education Qualifications Required for the Traineeship Role under SGUnited Traineeship

DIPLOMA or PROFESSIONAL CERTIFICATION

This position is open for both recent graduates and mid-career individuals (mature and non-mature). Graduates interested in this position should possess a Poly Diploma Qualification. Mid-career individuals from any qualification level can apply.

Big Data Exchange (BDX) is a leading Pan Asian hybrid, hyperscale and edge solutions provider with assets located in Hong Kong, Singapore, Guangzhou, Nanjing, Indonesia and expanding footprints in SEA regions.

Our hybrid ecosystem provides colocation, Enterprise Services, private cloud services, disaster recovery services, and interconnect solutions across cloud service providers, telcos, internet exchanges and major data centers.

We power digital transformations and sustainability as part of our core values to provide mission-critical infrastructure for Enterprise IT workloads. To find out more, please visit www.BDxworld.com

Duties

• Oversee all aspects of the data center's critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
• Work Closely with the leadership team to ensure all out operations are standardized across site.
• Work closely with the leadership team to ensure PUE optimization programs are planned and executed to improve efficiency.
• Manage teams of 24x7 engineers and technicians.
• Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Engage in improvement projects, often requiring reaching out to a variety of internal and external support teams, and drive them from conception to completion.
• Act as an escalation point for Data Center facilities related issues / failures including responding to out-of-hours emergency calls.
• Overall site capacity management.
• Participates as part of the new facility/infrastructure design team.
• Incident Management including but not limited to communicating and coordinating activities and on-site staff during a complex customer-impacting incidents, drive root cause analysis and provide a clear direction and, drives approval for incident resolution.
• Ensure all safety procedures are adhered to while performing work.

Requirement

• Bachelor’s degree or above in Engineering or related field.
• 10+ years in directly managing a data center or multiple data centers.
• Engineering background with focus on MEP systems.
• Managing full life cycle of Data Centre assets and have experience working with Engineering teams to replace/ refurbish Old Data Centre Assets within a ‘Live’ Data Centre environment.
• Executive mentality and EQ with ability to collaborate with various types of people- DC techs to C-level customers and everyone in between.
• Big-picture thinker with a growth mindset that truly believes in “innovate or become obsolete”.
• Tireless energy and positivity to recruit, motivate and create a high-performing teams.
• Fluent in English and Mandarin as you need to deal with Mandarin speaking personnel
• Exposure to Automation / IOT deployment or Smart Data Centre integration experience a plus.