Total 4 Manager call center job vacancies in d13 macpherson braddell

Job Summary: The Recruitment Manager is responsible for leading the recruitment team to attract, select, and onboard top talent that aligns with the company’s strategic goals. This role involves managing the full recruitment lifecycle, organizing career and job fairs, and building strong relationships with educational institutions to create a talent pipeline.

Key Responsibilities:

Talent Acquisition Strategy:

• Develop and implement effective recruitment strategies to attract high-quality candidates across all levels of the organization.
• Collaborate with department heads to forecast hiring needs and create talent pipelines for future roles.

Career Talks and Employer Branding:

• Arrange and conduct career talks at universities, colleges, and other educational institutions to enhance employer branding and attract top talent.
• Develop presentations and materials that highlight the company’s values, culture, and career opportunities.
• Organize and participate in school and university fairs, job fairs, and career exhibitions to promote the company as an employer of choice.
• Liaise with event organizers and academic institutions to ensure smooth planning and execution of recruitment activities.
• Establish and maintain relationships with external recruitment agencies, career services, and academic partners to support recruitment initiatives.
• Collaborate with Workforce Singapore, Ministry of Manpower (MOM), and other government agencies on employment-related programs.

End-to-End Recruitment Management:

• Manage the recruitment process, including JD drafting with Hiring Manager, job postings, screening, interviews, and extending job offers.
• Leverage recruitment software and platforms (e.g., Social Media, Job Portals) to attract and manage candidates effectively and utilize social media and digital platforms to promote job openings and engage with potential candidates.
• Lead and mentor the recruitment team by providing guidance, support, and continuous training to enhance their performance.
• Assign roles and responsibilities within the team, ensuring that recruitment goals are met.
• Track and report key recruitment metrics (e.g., time-to-fill, cost-per-hire, candidate conversion rates) to ensure continuous improvement of recruitment efforts.
• Provide regular updates to senior management on recruitment activities, challenges, and results.
• Work closely with the other HR team members to ensure a smooth onboarding process for new hires.
• Provide input into the design and execution of onboarding programs that help new employees integrate into the company culture.
• Promote and implement recruitment practices that support diversity, equity, and inclusion goals within the organization.
• Reports to Senior Human Resources Manager.

JOB REQUIREMENTS:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience as a Recruitment Manager or similar role in a fast-paced environment.
• Active and outgoing with the ability to build strong relationships with candidates and stakeholders.
• Proactive, a self-starter who takes initiative and drives recruitment efforts with minimal supervision
• Leadership skills with experience in leading recruitment team or managing hiring projects
• Good communication with clear and effective interaction with candidates and internal teams
• Problem solver who can identify issues and improve the recruitment process
• Creative and strategic thinker able to develop and implement innovative recruitment strategies
• Tech-savvy and familiar with Applicant Tracking Systems (ATS).

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Overview:

We are a premier tuition centre located in Singapore, dedicated to providing top-notch educational services to students to help them achieve academic excellence. As part of our expansion, we are looking for an Assistant Marketing Manager who is innovative, dynamic, and passionate about education to enhance our brand's digital presence and engage effectively with our community.

Key Responsibilities:

Digital Account Management:

• Spearhead the strategy, content creation, and day-to-day management of our digital platforms, including YouTube, Facebook, WeChat Official Accounts, XiaoHongShu, etc., with the aim of increasing brand visibility, engagement, and subscriptions.
• Analyze performance metrics to adjust strategies accordingly, ensuring maximum reach and impact.

Community Engagement:

• Lead the development and management of our online communities, particularly within WeChat groups and WhatsApp groups, to foster a supportive and engaging environment for parents and students.
• Organize and coordinate online events, Q&A sessions, and other engagement initiatives to build strong relationships with our community members.

Content Creation & Trend Analysis:

• Stay ahead of educational trends and updates (e.g., PSLE, DSA, SMO) to create timely and relevant content that appeals to our target audience, thereby reinforcing our position as a thought leader in the educational space.
• Collaborate with educators and content creators to produce a variety of content types, including articles, videos, and infographics, that cater to the needs and interests of our audience.

Marketing Campaigns:

• Design and implement comprehensive marketing campaigns across multiple channels to promote our programs, special events, and achievements.
• Monitor and report on the effectiveness of marketing campaigns, making adjustments as needed to ensure goals are met.

Brand Development:

• Work closely with the teaching team to develop and maintain a strong brand identity across all digital platforms, ensuring consistency in messaging and visuals.
• Identify and explore new opportunities for brand exposure and growth.

Job Requirements:

• At least 1-3 years of experience in digital marketing, particularly with a focus on social media management and content creation.
• Strong analytical skills with a proven ability to use data to inform marketing strategies and content creation.
• Experience in managing online communities and engaging with diverse audiences.
• Creative and innovative thinker with the ability to generate new ideas and translate them into high-impact marketing strategies.
• Proficient in digital marketing tools and platforms, with a keen eye for detail.
• 5-days work week (Tuesday-Saturdays, 9am-6.30pm) must be able to work on Saturdays
• Fresh grads are welcome to apply and will be considered for relevant position.

What We Offer:

• A competitive salary package and a comprehensive benefits plan.
• An energetic and supportive working environment within a close-knit team.
• Opportunities for professional growth and development in the dynamic field of education marketing.
• The chance to make a meaningful impact on students’ lives and educational journeys.

Responsibilities:

• Lead a team of Call Consultants to deliver results of the highest level
• Train, coach and mentor Call Consultants by delivering weekly trainings
• Manage and coordinate the activities of the team to efficiently manage the output of assigned tasks
• Monitor the performance of team members by means of reports and observation
• Assist absent Call Consultants by calling to confirm their appointments
• Call and fix for more appointments when manpower is down
• Ensure every Call Consultant hits the monthly call target
• Accountable for team conduct and productivity
• Carrying out special duty

Requirements:

• Minimum of 1 to 3 years of experience in sales calls and closing
• Preferably with financial services (banking or insurance) call centre background
• Proven track record of meeting or exceeding sales targets
• Strong persuasive and negotiation skills
• Excellent communication and interpersonal skills
• Self-motivated and target-driven with a passion for sales
• Ability to work in a fast-paced and competitive environment
• Proficiency in using CRM systems and other sales tools
• Working experience in Singapore market is highly desirable
• Availability to start immediately is preferred
• Chinese language fluency required in order to attend to Chinese clients

Work Schedule:

• Monday - Friday
• Office hours
• 5 days / week

Job Responsibilities

• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.
• Monitor Business Unit and Servicing Unit adherence to rules, regulations and procedures and escalate to respective senior management promptly.

Job Requirements

• A university degree holder in any discipline with minimum 3 to 5 years of relevant work experience of proven supervisory and team management experience.
• A strong customer service mindset with good communication, comprehension and problem solving skills.
• Resourceful, proactive, attentive to details, a good team player and ability to make decisions to resolve various issues.
• Possess strong interpersonal and leadership skills to effectively motivate and lead the team.
• Excellent written and verbal communication skills in English, and bilingual in a second language is preferred (spoken and written).
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations

Interested candidates can kindly apply via MyCareersFuture or can send your latest resume to [email protected]

Gary Lua Zhi Hao (R21104006)

Just Recruit Singapore Pte Ltd (EA12C6295)