Total 224 Manager call center job vacancies in Singapore

Survey Experience Supervisor /Team Leader (Establishment)

• Salary: S$4,000
• Work duration: till Dec 2024 (Renewable depending on performance and project)
• Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week. **Usually Office hours due to targeted audience is Establishment
• Work location: Clarke Quay / Novena (work in office)
• Able to start work immediately or within 1 month notice period

Job Scope:

• Lead a team of Survey Experience Officers to achieve KPI
• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Organize workflow and ensure that officers perform their duties and delegated tasks
• Set KPI for the officers in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Ensure that the given KPI for the team are being met based on the project timeline
• Monitor and provide project status report to manager

Job Requirements:

• Minimum Diploma or higher
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6947

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

Company profile

Position: Accounting and Administrative Manager
Salary: S$6,000 to S$7,000 per month (depends on experience)

Responsibilities:

1. General:

· Report to the Chairman and the Director of Finance (in Hong Kong).

2. Accounting:

· Oversee accounting and financial operations including maintaining full set of accounts and daily accounting operations.

· Oversee internal control and tax compliance including prepare and submitting all annual statutory filings, tax filings and GST filings.

· Oversee banking operations including monitoring the bank accounts, preparing payments and wire transfers.

· Oversee the BVI companies’ filings and reporting.

· Liaise with vendors including bankers, auditors, tax authority, government agencies, BVI agents, and so forth for accounting and finance matters.

3. Administration:

· Responsible for full spectrum of human resources functions including but not limited to employee attendance, payroll calculation, CPF administration and leave management, compliance with labour laws and regulations, etc.

· Responsible for full spectrum of office administrative/ procurement functions including offices services and supplies, insurance, IT, repair and maintenance, leasing and tenancy renewal, etc.

· Liaise with vendors including government agencies, insurers and so forth for human resources and other administration/corporate matters.

4. Property management:

· Manage the administration/corporate matters of the properties owned by the company.

· Liaise with vendors including government agencies, property agencies, property management company, insurers and so forth for property corporate matters.

5. Others

· Perform other ad-hoc tasks as required.

Requirements:

• Certified qualified accountant, and bachelor's degree in accounting, finance or a related field.
• Minimum of 8 years of experience in an all-rounded accounting function.
• Experience working in a family office with a diverse role would be an advantage.
• Good command of written and spoken English and Chinese (both Cantonese and Mandarin would be an advantage).
• Experience in using Quickbook Accounting System.
• Proficiency in Microsoft Office including Excel, Word, Powerpoint and Chinese word processing.
• Stable working history, and willing to stay with the company in long-term.
• Immediately available is an advantage

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

A leading global Data Centre is looking for a proven Capacity and Resource Manager to join their team here in Singapore.

What You Will Be Doing

• Maintain an accurate inventory of all physical and virtual resources.
• Allocate resources to various projects and departments based on priority, availability, and business needs.
• Utilize data analytics to monitor and report on resource usage, identify trends, and forecast future capacity needs.
• Forecasting future resource and capacity needs based on business growth, new projects, and analysing customer trends and usage patterns.
• Generate regular reports on resource usage, capacity, and performance for senior management and stakeholders.
• Work closely with Investment, Business Operations, Sales, and Design teams to ensure resource and capacity needs are met across the organization.
• Develop and maintain processes and systems to accurately track, trend, and manage consumed and available capacity.
• Identify opportunities for process improvements and implement strategies to enhance resource utilization and capacity planning processes.

What we are looking for:

• Bachelor's Degree is a must.
• At least 10 years of experience in a similar capacity.
• Strong understanding of data centre operations, IT infrastructure, and cloud computing.
• Ability to analyse complex data sets to forecast future needs and identify optimization opportunities.
• Experience with project management methodologies to effectively plan and execute resource allocation and capacity planning activities.
• Strong problem-solving skills to address resource shortages and capacity issues promptly.
• Proficiency with resource management and capacity planning tools and software.
• Certifications in IT management, project management (e.g., PMP, PRINCE2), or data centre operations.
• Prior experience working with cloud computing, virtualization, and modern data centre technologies.

Apply now or reach out to me at [email protected] for a confidential discussion.

Unfortunately, only shortlisted candidates will be notified.

Raymond Ler: Registration No.: R1876114 | EA License No.: 21S0433 | Company Registration No.: 201314085N

The Opportunity:

• Permanent Role x2
• Office location: Central
• Work hours: Mon to Fri
• $7000 - $12,000, Bonuses

Adecco is partnering with Global Data Center & Technology Key Player with leading ICT solution.
Candidate can expect growing market exposure, green technology and professional development with Global Impact.

The Job:

• Strategic Sales & Business Development: Align with corporate strategy and regional objectives to identify business opportunities and develop key customer strategies for the data center sector, driving market growth and revenue targets.
• Customer & Project Management: Collaborate with stakeholders to plan, design, and deliver data center solutions. Oversee end-to-end project execution, ensuring successful integration, revenue achievement, and customer satisfaction.
• Relationship Building & Expansion: Build and maintain strong relationships with key customers while continuously expanding the customer and partner base to support business growth.

The Talent:

• Degree in electrical / mechanical engineering or relevant technical discipline
• 5 - 8 years working expereince in data center/infrastrucuture solution/cooling solution/solar/battery

Next Step:

• Interested applicants, please send your resume to [email protected] with your current and expected salary.
• All shortlisted candidates will be contacted.

Job Description:

• Demonstrate leadership skills in managing a team
• Monitor sales/marketing performance metrics, track progress against targets and prepare regular reports for management review
• Facilitate team growth

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Job Summary: The Recruitment Manager is responsible for leading the recruitment team to attract, select, and onboard top talent that aligns with the company’s strategic goals. This role involves managing the full recruitment lifecycle, organizing career and job fairs, and building strong relationships with educational institutions to create a talent pipeline.

Key Responsibilities:

Talent Acquisition Strategy:

• Develop and implement effective recruitment strategies to attract high-quality candidates across all levels of the organization.
• Collaborate with department heads to forecast hiring needs and create talent pipelines for future roles.

Career Talks and Employer Branding:

• Arrange and conduct career talks at universities, colleges, and other educational institutions to enhance employer branding and attract top talent.
• Develop presentations and materials that highlight the company’s values, culture, and career opportunities.
• Organize and participate in school and university fairs, job fairs, and career exhibitions to promote the company as an employer of choice.
• Liaise with event organizers and academic institutions to ensure smooth planning and execution of recruitment activities.
• Establish and maintain relationships with external recruitment agencies, career services, and academic partners to support recruitment initiatives.
• Collaborate with Workforce Singapore, Ministry of Manpower (MOM), and other government agencies on employment-related programs.

End-to-End Recruitment Management:

• Manage the recruitment process, including JD drafting with Hiring Manager, job postings, screening, interviews, and extending job offers.
• Leverage recruitment software and platforms (e.g., Social Media, Job Portals) to attract and manage candidates effectively and utilize social media and digital platforms to promote job openings and engage with potential candidates.
• Lead and mentor the recruitment team by providing guidance, support, and continuous training to enhance their performance.
• Assign roles and responsibilities within the team, ensuring that recruitment goals are met.
• Track and report key recruitment metrics (e.g., time-to-fill, cost-per-hire, candidate conversion rates) to ensure continuous improvement of recruitment efforts.
• Provide regular updates to senior management on recruitment activities, challenges, and results.
• Work closely with the other HR team members to ensure a smooth onboarding process for new hires.
• Provide input into the design and execution of onboarding programs that help new employees integrate into the company culture.
• Promote and implement recruitment practices that support diversity, equity, and inclusion goals within the organization.
• Reports to Senior Human Resources Manager.

JOB REQUIREMENTS:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience as a Recruitment Manager or similar role in a fast-paced environment.
• Active and outgoing with the ability to build strong relationships with candidates and stakeholders.
• Proactive, a self-starter who takes initiative and drives recruitment efforts with minimal supervision
• Leadership skills with experience in leading recruitment team or managing hiring projects
• Good communication with clear and effective interaction with candidates and internal teams
• Problem solver who can identify issues and improve the recruitment process
• Creative and strategic thinker able to develop and implement innovative recruitment strategies
• Tech-savvy and familiar with Applicant Tracking Systems (ATS).

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Senior Vice President, Wealth Collections, Contact Center, Credit and Core Operations Control Testing Team Leader - Hybrid (Internal Job Title: Business Risk and Control Group Manager C14) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Wealth Collections, Contact Center, Credit and Core Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Collections, Contact Center, Credit and Core Operations departments.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Controls Capabilities; and is a strategic- and execution-oriented leadership role accountable for end-to-end control testing for this position’s specified business/segment – i.e., operational controls performance assurance/testing – which includes design, results reporting, and insight sharing related to the above scope of controls testing.

The Wealth Collections, Contact Center, Credit and Core Operations Control Testing Team Leader leads and directs a team of approximately 6-8+ controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows latest trends in controls testing and adapts them for application within own job and covered businesses and functions, and often will be in touch with senior managers at Director or Managing Director levels.

Excellent management and communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting their manager in handling staff management issues, including resource management and allocation of work within the team/project.

In this role, you’re expected to:

• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process.
• Performs decision-making of control testing design activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions.
• Maintains resource forecast for own team.
• Approves testing procedures in Confluence and is responsible for delivering relevant procedures to Internal Audit reviews and issue remediation.
• Maintains resource forecast for successful controls testing transition and Central Execution training.
• Has the ultimate decision on controls testing outlier escalations.
• Handles control testing interactions with senior managers at Director or Managing Director levels.
• Represents control testing in Operational Risk Forums (ORF) and senior meetings as needed and works with each respective team to finalize materials.
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from testing design and execution to performance management and control testing platforms basics.
• Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Supports other relevant work efforts of department where needed and as directed by their manager.

As a successful candidate, you’d ideally have the following skills and exposure:

• 10+ years relevant experience, 5+ years in Risk & Controls roles, 5+ years of direct management experience preferred.
• Subject matter expert on controls design, execution and/or control testing.
• Expert-level understanding of MCA (Managers Control Assessment) frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Effective communication, written and presentation skills.
• Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).
• Bachelor’s/University degree, Master’s degree preferred.
• Travel Requirement: Less than 10%.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Call Centre Quality Manager wanted!

Duration : 1-year contract
Work location : Clarke Quay area (work in office)

Salary : $6,000 – $7,000

Responsibilities

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.
• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.
• Provide strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.
• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.
• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.
• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.
• Perform service recovery calls/emails as needed for de-escalation.
• Determining call quality and standards via call audits and calibrations.
• Evaluate and improve current email templates for continuous improvement.
• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
• Timely reporting to management team and stakeholders
• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.
• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.
• Perform other adhoc duties as assigned.

Requirements

• Possess a degree in related fields.
• Equipped with at least 5 to 7 years in quality service experience with 2 years of managerial expertise.
• Prior work experiences should encompass service deliverables and performance attainment indexes.
• Those without the academic requirement but possesses relevant experience will be considered.
• Applicants with call centers, statistical and/or large data processing background will be advantageous.
• Proficient in MS Word, Excel, and PowerPoint due to intensities of reporting and communication plans.
• Articulacy is imperative for day-to-day operations.
• Able to communicate effectively and manage different hierarchies in internal and external environment.
• Persevere in a high pace setting and possesses the ability to innovate and craft contingencies to cope with high volume influx to attain service deliverables.
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.
• Only Singaporeans may apply.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

• Conduct independent or third-party reviews and manage SLA compliance.
• Maintain and update diagrams for DC/cage layout, network and power cabling, and asset inventory.
• Forecast, plan, and manage monthly expenses.
• Handle incident documentation, contract changes, and renewals.
• Oversee asset tagging, routine inspections, tools management, and equipment registration control.
• Identify, draft, and implement procedures, including associated training.
• Manage tape inventory, cabling, patch panels, and power/network cabling.
• Perform routine site inspections and monthly performance monitoring.
• Define support structures, roles, and responsibilities, and manage manpower.
• Control access cards, rack keys, and logs, and review CCTV recordings.
• Conduct yearly inventory reviews, manage rack keys, and space planning.
• Oversee access card control and security log reviews.
• Manage annual internal and external audits.
• Implement and monitor procedures to ensure policy compliance.
• Review and renew vendor contracts as needed.

*banking or financial industry experience is desirable.

We are currently looking for a M&E Commissioning Manager to support site construction on behalf of our client. This individual should expect to work predominantly in site environment supporting our client's project.

Your day to day role would involve the following activities:

• Experience across a broad range of site electrical and instrumentation engineering projects
• Involved in the generation, implementation and management of the Project Quality Control Program for MEP works

We would like to hear from candidates who have:

• Degree in Mechanical or Electrical Engineering or equivalent
• At least 10 years of relevant working experience in loop check, read drawings, preferably in the mission critical industry.
• Good knowledge of Electrical and Instrumentation specifications & requirements.
• A strong ethical approach to safety, quality, environmental protection and business.
• A proven track record working closely in partnership with clients and contractors.
• A proactive approach with an ability to adapt to changing scenarios.

BUSINESS DEVELOPMENT MANAGER

#SGUnitedTraineeships #SGUP

1. Role Description

This position reports to Chai Kah Mei, Managing Director of XIWEI CULTURE CENTER PTE LTD. Xiwei Culture Center Pte Ltd is committed to provide Learning Education Training Services and Motivational Course Providers.

2. Specific Responsibilities

Individual to be involved in:

1. Implement Sales Strategy

2. Identify New Sales Opportunities

3. Convert sales opportunities to client accounts

4. Onboard new customers

5. Establish Channel Sales Partnerships & Manage relationship with Clients and Channel Partners

6. To Develop New Business Opportunities

3. Competencies

1. Proficient in creating lead generation plans to maintain a strong pipeline of sales opportunities. Gain the ability to set targets and objectives for organizational sales. capable of overseeing the development, management, and execution of go-to-market strategies.

2. Ability to identify new sales opportunities among existing clients. Skilled in presenting new products and services to both current and prospective clients.

3. Able to oversee the preparation of documents and materials for meetings and negotiations. Possess the ability to strategize various approaches to sales opportunities. Additionally, proficient in creating sales proposals, quotes, and bid documents.

4. Capability to oversee the client onboarding process and offer suggestions for its enhancement. Skilled in designing and managing the delivery of client onboarding programs. Furthermore, will be adept at providing personalized guidance to new clients, ensuring a smooth transition and high satisfaction levels.

5. Capable of overseeing partnership agreements and managing order and contracting documentation. Skilled in evaluating client feedback to identify areas for improvement and recommending changes to enhance the overall client experience. Adept at resolving client feedback and market sentiments, escalating issues when necessary to enhance products and services. Additionally, able to develop engagement plans and activities to foster and strengthen relationships with clients. Regular interactions with clients and partners will be conducted to uncover existing and potential business concerns and needs.

6. Actively participate in industry and networking events to expand their professional network. Additionally, conduct outreach efforts through calls, on-site visits, and emails to identify and connect with potential clients. These proactive measures are essential for discovering new business opportunities and fostering meaningful client relationships.

4. Duration of Traineeship / Attachment Offered

6 months

5. Approved Training Allowance

Mature Mid-Career Individuals (40 years old and above as of 2024) - $ 3,800

6. Education Qualifications Required for the Traineeship Role under SGUnited Traineeship

DIPLOMA or PROFESSIONAL CERTIFICATION

This position is open for both recent graduates and mid-career individuals (mature and non-mature). Graduates interested in this position should possess a Poly Diploma Qualification. Mid-career individuals from any qualification level can apply.

We are looking for an Assistant Center Head for our new PlayFACTO school at Serangoon Central!

Roles and responsibilities

• Oversee the daily operation of the center.
• Guide, support and assist the teaching team towards the betterment of our students.
• Ensure the safety and wellbeing of our students.
• Liaise with parents and guardians regarding children’s progress, behaviour, billing, logistics, and administrative matters.
• Work with teachers to plan programme planning and develop curriculum.
• Support Center Head on enrollment targets and student registration.
• Carry out other ad-hoc duties assigned by Centre Head.

Requirements:

• Diploma in Education/Teaching/Business Management with minimum of 2 years of working experience in a student care center.
• Proficient in MS Office (Word, Excel and PowerPoint).
• Good communication (written and spoken), interpersonal and leadership skills.
• Diligent, meticulous, organised and able to multi-task.
• Possess a passion for working with children.

We seek you understanding that only shortlisted candidates would be contacted.

Responsibilities:

• Assist in managing the agents and Call Centre operations
• Handle complaints and manage service recovery
• Handle the recruitment, training, and development of the agents
• Provide administrative support in the Call Centre
• Cover the Team Managers' duties and shift where necessary
• Any other ad-hoc tasks that may be assigned by the management

Requirements:

• Singaporeans only
• Minimum GCE'O' level qualification or equivalent
• Proficient in relevant computer applications and skills (Microsoft Applications)
• Must be able to handle stress extremely well
• Good verbal communication skills
• Minimum 1 year experience in a call centre setting is advantageous
• Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)

Other Information:

• Monthly basic salary range of $2,300 to $2,500
• 5.5-days work-week including Saturday (on rotation basis)
• Official working hours are from 8.30am to 5.30pm
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance

Summary :

• Basic up to $6000
• Company with great career growth

Job Scope :

• Develop and implement effective sales strategies to achieve company targets.
• Lead and manage the sales team, providing guidance, training, and performance evaluations.
• Monitor and analyze sales performance metrics, adjusting strategies as needed.
• Build and maintain strong relationships with key clients and stakeholders.
• Oversee the development of sales plans, budgets, and forecasts.
• Collaborate with marketing and product teams to ensure alignment with sales objectives.

Job Requirement:

• Candidates with related experiences and background studies are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

The Technical Manager is responsible for all technical operational activities for data center projects, managing the technical department as well as providing engineering & planning services for tender and support services to projects. This role will be supporting a Data Centre project.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress
• Coordinate and support the construction and other departments within the project to fulfil design requirement
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications
• Adherence to safety practices in the work place

Value Add of Position

• Excellent client facing with strong people orientation ability to build and develop positive relations
• Possess strong skill in developing and delivering effective communication to different audiences
• Able to lead and inspire high performance, to ensure project plans are implemented on a timely, efficient and effective basis

Qualifications and Education Requirements

• Education: Degree in Civil Engineering from a recognised university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 8 years of engineering experience in delivering large scale projects
• Past experience in Data Centre project will be highly preferred

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Overview:

We are a premier tuition centre located in Singapore, dedicated to providing top-notch educational services to students to help them achieve academic excellence. As part of our expansion, we are looking for an Assistant Marketing Manager who is innovative, dynamic, and passionate about education to enhance our brand's digital presence and engage effectively with our community.

Key Responsibilities:

Digital Account Management:

• Spearhead the strategy, content creation, and day-to-day management of our digital platforms, including YouTube, Facebook, WeChat Official Accounts, XiaoHongShu, etc., with the aim of increasing brand visibility, engagement, and subscriptions.
• Analyze performance metrics to adjust strategies accordingly, ensuring maximum reach and impact.

Community Engagement:

• Lead the development and management of our online communities, particularly within WeChat groups and WhatsApp groups, to foster a supportive and engaging environment for parents and students.
• Organize and coordinate online events, Q&A sessions, and other engagement initiatives to build strong relationships with our community members.

Content Creation & Trend Analysis:

• Stay ahead of educational trends and updates (e.g., PSLE, DSA, SMO) to create timely and relevant content that appeals to our target audience, thereby reinforcing our position as a thought leader in the educational space.
• Collaborate with educators and content creators to produce a variety of content types, including articles, videos, and infographics, that cater to the needs and interests of our audience.

Marketing Campaigns:

• Design and implement comprehensive marketing campaigns across multiple channels to promote our programs, special events, and achievements.
• Monitor and report on the effectiveness of marketing campaigns, making adjustments as needed to ensure goals are met.

Brand Development:

• Work closely with the teaching team to develop and maintain a strong brand identity across all digital platforms, ensuring consistency in messaging and visuals.
• Identify and explore new opportunities for brand exposure and growth.

Job Requirements:

• At least 1-3 years of experience in digital marketing, particularly with a focus on social media management and content creation.
• Strong analytical skills with a proven ability to use data to inform marketing strategies and content creation.
• Experience in managing online communities and engaging with diverse audiences.
• Creative and innovative thinker with the ability to generate new ideas and translate them into high-impact marketing strategies.
• Proficient in digital marketing tools and platforms, with a keen eye for detail.
• 5-days work week (Tuesday-Saturdays, 9am-6.30pm) must be able to work on Saturdays
• Fresh grads are welcome to apply and will be considered for relevant position.

What We Offer:

• A competitive salary package and a comprehensive benefits plan.
• An energetic and supportive working environment within a close-knit team.
• Opportunities for professional growth and development in the dynamic field of education marketing.
• The chance to make a meaningful impact on students’ lives and educational journeys.

Student Care Centre seeks Happy Positive Centre Heads!

Come and JOIN US at our HAPPY SCHOOL!

Job Description

Roles and Responsibility

• Responsible for the daily running of a Student Care Centre, including programme planning, curriculum development and implementing health & safety procedures.

• Staff supervision and mentoring

• Active network and relationship building with the parents and stakeholders.

• Possess a passion to reach out to and empower children and a self-motivated team player with strong interpersonal and communication skills.

• Be responsible for the overall smooth operation of Centre, meet the student enrolment targets

• Report to management on student enrolment, operational expenses, manpower and training.

• Overseeing administrative tasks such as Finance, GIRO Report, Student Care Fee Assistance (SCFA).

Requirements:

• Minimum diploma and above / WSQ Student-Care Certified / Possessing Qualifications in the field of community / social services is an advantage)

• Possess excellent work ethics and integrity

• Able to communicate effectively in both English and/or Mandarin

• At least 2 years of experience working with children. Those with supervisory experience will have an advantage.

Permanent, 5 days, Serangoon.

Our Client:

Data center Cooling Solution Provider

Job Scope

• Together with technical engineer, to develop solutions based on client’s unique requirement.
• ·70% Hunter role and 30% farmer role to data center builder, consultant, owner.
• Manage the sales cycle from request for information (RFI) to closing
• · Proactively carry out prospecting activity in order to increase the sales opportunity

Requirement

• Degree in Mechanical/Electrical engineering
• 3 years’ experience in data centre cooling solution sales with good sales record
• Good network with data centre builder, consultant, owner

What’s on offer

· On target pay + car allowance ($600) + commission

· Stable Management

· Dynamic work environment

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Job Responsibilities:

• Leading centre's team to achieve centre's sales target.
• Ensuring the centre operate adhere to SOP to deliver exceptional quality services.
• Building and managing relationships with customers and ensuring customers' needs are met.
• Establishing open communication, coaching and mentoring the team members, resolve conflicts and promote teamwork.
• Setting clear expectations, conduct performance evaluations, collect feedback and give due recognition to boost team's motivation and job satisfaction.

Job Requirements:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry with management experience.
• Sales and customer relationship management skills.
• Excellent communication and interpersonal skills.
• Result-oriented mindset.

We regret that shortlisted candidates will be notified.

Name: Teoh Xue Ling

Registration No.: R22107190

EA License No.: 02C3423

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )