Total 263 call center job vacancies in D09 Cairnhill, Orchard, River Valley

Responsibilities:

• Answer incoming calls from customers needing assistance in a variety of areas.
• Fulfill customer service functions.
• Answer questions, give explanation, and solve problems for customers.
• Complete special projects as assigned.

Requirements:

• Min GCE 'A' Levels or Diploma in any field
• No experience needed All training provided
• Required to start work immediately

All Interested candidates are invited to email your resume in MS Word format to: [email protected]

Ivy Yong Shi Mei
Company EA Licence number : 99C4599
Personnel C.E.I License: R2198995
Recruit Express Pte Ltd

Working days:

Mon - Fri (8:30am - 5:30pm)

Salary: $2.5k

Job Description:

- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

- Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

- Provide feedback to supervisor on improvement areas based on customer/client issues

- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

- Maintain up-to-date information on processes, products, price lists, etc.

- Liaise with respective operations team for issues, follow-up and actions

- Establish and maintain good working relationships with clients/customers

Job Requirements:

- Have Call centre exp/ Customer Service or Have order processing exp

- Min Nitec and above

- Handle sales orders, customer and client enquiries/complaints

- Provide high service levels to the respective customers and clients

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

The Opportunity:

Adecco is partnering with a well-established US company specializing in global data center solutions, IT infrastructure, AV systems, and cloud services. We are looking to hire a Logistics Specialist to be based on-site at their client company, handling daily operations. Reporting to the Team Lead, the successful incumbent will primarily handle asset return material authorization (RMA), decommissioning, and other activities related to the product lifecycle.

• Work location: near Raffles Place MRT
• Work hours: Mondays - Fridays, 9am - 6pm
• Basic salary up to $4,500/month + Variable Bonuses

The Job:

• Act as the primary contact for local operational inquiries, ensuring prompt and accurate responses.
• Oversee daily operations, ensuring timely and efficient delivery.
• Collect, consolidate, and report data and KPIs, recommending actionable improvements when necessary.
• Deliver exceptional customer service by maintaining attention to detail, completing tasks promptly, and ensuring an efficient work environment.
• Support on-site operations in line with guidelines, focusing on RMA, VR, Server Spare, and Decommission activities.
• Coordinate with stakeholders to collect data related to RMA, VR, Server Spare, and Decommission activities.
• Manage coordination of asset data for new site deployments with relevant stakeholders.
• Perform additional tasks when necessary.

The Talent:

• At least 2-3 years of relevant experience in handling RMA/Reverse Logistics, with a background in IT, data centers, or electronics environments.
• Proficiency in Microsoft Excel (Pivot Table, VLOOKUP) and WMS.
• Strong communication skills to liaise effectively with both internal and external stakeholders.

Next Steps:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to [email protected]. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

• Answering customer queries.
• Data entry cases into CRM.
• Other admin duties as assigned.

Requirements:

• Prior Customer serivce working experience.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Working location: Novena

Working hours: Office hours, 5 days a week

Responsibilities:

• Handle call enquires for the doctors/ nurses and healthcare professionals
• Provide information and excellent customer service with regards to the healthcare industry
• Help doctors to take down notes and emails and do liason
• Data entry of particulars and update of database system

Requirements:

• Min GCE 'O' Levels with experience
• Office hours, 5 days job

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Jobs Responsibilities

• Provide quality support for incoming enquiries via calls
• Assist clients with their log in and online portal navigation issues
• Liaise with other departments to troubleshoot and resolve client issues where applicable
• Take ownership of client issues and follow through to resolution
• Perform outreach to clients for clarification or assist them with their requests
• Other ad hoc duties as necessary

Job Requirements

• Min. GCE O Levels
• Prior customer service experience

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Required to supervise a team of 6.
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Analyze customer feedback and quality data to identify trends, patterns, and opportunities for improvement.
• Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions.
• Present survey results and implementation measures to stakeholders

Requirements

• Proven experience in Customer Service Management
• Supervisory experience preferred.
• Strong communication skills, both verbal and written

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Jobs Responsibilities

• Handle post sales inbound and outbound calls and provide necessary assistance to customers on policy maintenance matters
• Manage all enquiries and requests
• Effectively handle customers’ concerns and complaints and strive to resolve situations to customers' satisfaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Ensure that feedback relating to products and services is escalated to relevant parties and documented within systems

Job Requirements

• Prior call centre experience in insurance industry is a must
• Certified with BCP & PGI

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

For interested candidates, please send your updated resume:

Email: [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Analyze customer feedback and quality data to identify trends, patterns, and opportunities for improvement.
• Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions.
• Present survey results and implementation measures to stakeholders

Requirements

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Responsibilities:

• Answer incoming calls from customers needing assistance in a variety of areas.
• Fulfill customer service functions.
• Answer questions, give explanation, and solve problems for customers.
• Complete special projects as assigned.

Requirements:

• Min GCE 'A' Levels or Diploma in any field
• No experience needed All training provided
• Required to start work immediately

All Interested candidates are invited to email your resume in MS Word format to: [email protected]

Ivy Yong Shi Mei
Company EA Licence number : 99C4599
Personnel C.E.I License: R2198995
Recruit Express Pte Ltd

Requirement:

- Have Call Centre Experience or Sale Order Processing Experience

Summary :

• Handle sales orders, customer and client enquiries/complaints.

• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Orchard Surgery Center is seeking for enthusiastic people to join our growing family.

Job Description

· Single shift work

· 5.5 day per week

· Central location, near to MRT

· Friendly environment

· OT scrub nurse (minimal 2 years OT experience)

· staff nurse and above.

· Experience is a plus

· BCLS certified

· SNB registered nurse

You will be expected to:

· Provide professional nursing care to patients in the surgery center

· Assist the surgeons/anaesthetists during surgeries

· Assist the nurse manager in ordering of stocks and maintaining the inventories

· Nurse patient in the recovery room

· Admit and discharge patients

· Cross training between different specialities

Salary is negotiable (Depending on experiences and etc).

Please kindly get in touch if you think you are a fit for our family. Thank you!

The Job:

• Working in the call centre environment, you will be handling in-coming phone enquiries and complaints from subscribers/public
• Must be able to handle high volume of calls
• Must possess good communications skills and able to communicate with all levels of people
• On Job Training will be provided

The Requirements:

• Min GCE A Level & Above
• Good communication skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

North Division (CEI Registration No.: R1104482)

Company Reg. No. 199601303W || EA Licence No. 99C4599

Job Responsibilities
* Contact leads to verify their interest in community health programmes such as Functional Screening and Community Health Posts.
* Assist in onsite operations during community health screening events
* Assist in collation of data for phone calls and appointment
* Carry out projects / assignments as and when assigned

Job Requirements
* Diploma Holder in any discipline
* Able to work on weekends when required
* Good communications skills
* Proficient in Microsoft office

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description:

• Handle enquiries regarding full suite of products
• Address customers' concerns promptly
• Provide product /service information when necessary

Requirements:

• Diploma of relevant discipline

Qualified candidates are invited to submit their applications in (MS Word) format to Shaun Quek Yew Meng R1660732

[email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Only shortlisted applicants will be notified

Job Description

• Single shift work
• 5.5 day per week.
• Central location, near to MRT
• AWS + bonus + AL
• Friendly environment
• Well verse in clinic assist
• Understand on medisave/insurance/e-filing
• GCE "N" level and above.

You will be expected to:

• Handle phone calls
• Booking of surgeries
• Register patient and doing payment
• Do filling for medisave claims
• Administrative works at a front desk
• Do any adhoc duties given to you by the nursing manager

Salary is negotiable (Depending on experiences and etc).

Please kindly get in touch if you think you are a fit for our family. Thank you

Orchard Surgery Center is seeking for enthusiastic people to join our growing family.

Job Description

• Single shift work
• 5.5 day per week
• Central location, near to MRT
• AWS + bonus + AL
• Friendly environment
• Knowledge in CSSD/TSSU is prefered.

You will be expected to:

• Handle the washing and sterilisation of instruments
• To maintain the integrity of the instruments
• Ensure that the instruments are packed accordingly to the sterilisation standard
• Keeping and storaging of sterilie instruments in the store
• Do any adhoc duties given to you by the nursing manager

Salary is negotiable (Depending on experiences and etc).

Please kindly get in touch if you think you are a fit for our family. Thank you

JOB SUMMARY

Assist Managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Ensuring all GRAs are well trained and to be readily groomed for the next position.

JOB DUTIES AND RESPONSIBILITIES

1. Manages internal and external phone calls.
2. Receives and transfers calls to respective extensions and rooms.
3. Assisting and providing General Information enquiries for callers.
4. Ensure task(s) on checklists are completed by respective shift.
5. Assisting guests with overseas / outgoing phone calls.
6. Ensure all Rooms Reservations follow-ups are done.
7. Ensuring all guests’ complaints and feedback are raised and updated accordingly.
8. First responder for Mobile Chat / Pre Arrival Request / CEC Cases / General Emails
9. Responsible for coaching and counseling of the GRAs. New hired GRA will be attached for the first 3 months and GRO will act as a ‘Buddy’ to the new GRA.
10. To supervise emergency and evacuation procedures.
11. Additional task like the following:
    - In charge of Upselling & Upselling Training for In-Room Dining / Rooms
    - To provide department training daily for associates

12. Maintain effective service in line with the Hotel’s Corporate Image
- Company’s Grooming Standard
- Standard Operation Procedures
- Departmental Policies
- Corporate Policies

13. To ensure and follow established procedures and compliance as per LSOP guidelines.

14. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Have experience in handling Call Centre Operations.
• Great communication & presentation skills.
• Proficient in problem-solving & follow-up skills.
• Customer-oriented, well organized & outgoing personality.
• Rotating shift work basis.
• Able to start work immediately or within short notice period.

We regret that only shortlisted applicants will be notified.

JOB SUMMARY

Assist Managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Ensuring all GRAs are well trained and to be readily groomed for the next position.

JOB DUTIES AND RESPONSIBILITIES

1. Ensure all Standard Operating Procedures and Local Operating Procedures are adhered to and carried out.
2. Master all duties and responsibilities of a Guest Relations Agent and provide guidance and supervision while on shift.
3. Manages internal and external phone calls. Receives and transfers calls to respective extensions and rooms.
4. Assisting and providing General Information enquiries for callers.
5. Ensure task(s) on checklists are completed by respective shift.
6. Assisting guests with overseas / outgoing phone calls.
7. Check and ensure that all tasks, including hand-overs from the prior shift, stated on the associate’s daily operation checklists are completed before the end of each shift (Applies for all sections and including printing of reports required).
8. Ensuring all guests’ complaints and feedback are raised and updated accordingly. Log daily incidents (where applicable) and be aware of general liability issues and if unclear, to check with Duty Managers, before any actions taken.
9. First responder for Mobile Chat / Pre Arrival Request / CEC Cases / General Emails and also ensuring that the relevant goals and targets are met.
10. Responsible for coaching and counseling of the GRAs. New hired GRA will be attached for the first 3 months and GRO will act as a ‘Buddy’ to the new GRA.
11. To supervise emergency and evacuation procedures.
12. Additional task like the following:
    - In charge of Upselling & Upselling Training for In-Room Dining / Rooms
    - To provide department training daily for associates
13. Maintain effective service in line with the Hotel’s Corporate Image
    - Company’s Grooming Standard
    - Standard Operation Procedures
    - Departmental Policies
    - Corporate Policies
14. To ensure and follow established procedures and compliance as per LSOP guidelines.
15. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Have experience in handling Call Centre Operations.
• Great communication & presentation skills.
• Proficient in problem-solving & follow-up skills.
• Customer-oriented, well organized & outgoing personality.
• Rotating shift work basis.
• Able to start work immediately or within short notice period.

We regret that only shortlisted applicants will be notified.

• Assist the Line Manager to maintain customer service excellence activities/programs.
• Contribute to the Customer Relations team by providing support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries).
• Resolve customer’s complaint/feedback through excellent service recovery, promoting customer satisfaction.
• Instill customer loyalty and retention through the company's retention programs and outbound service calls
• Participate in company and Customer Management department’s projects assigned by Line Manager

Requirement

• Min O Level / Diploma
• Minimum 1 year Customer Service experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Candidate with email writing skills will be an added advantage
• Able to work independently under minimal supervision, meticulous and organized
• Team player with a positive attitude and great interpersonal skills
• Proficient in computer skills; Microsoft Office

If you meet the requirements of this role, please email a detailed resume to [email protected]

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)