Total 27 Full-time call center job vacancies in d13 macpherson braddell

We are seeking a highly motivated and results-driven Indoor Sales - Cold Call Contract Staff to join our dynamic sales team. The ideal candidate will be responsible for making outbound cold calls to potential clients, introducing our products/services, and converting leads into sales opportunities. This role requires excellent communication skills, perseverance, and a passion for meeting sales targets.

Key Responsibilities:

• Make a high volume of outbound cold calls to potential clients from CRM database.
• Introduce the company’s products/services, identify customer needs, and effectively pitch solutions.
• Qualify leads based on client interest and readiness to buy.
• Schedule meetings or product demonstrations for the sales team or account managers.
• Record and update customer information and sales activities in the CRM system.
• Respond promptly and professionally to client inquiries and provide follow-up communications.
• Maintain a positive and persuasive attitude during calls, handling rejection with professionalism.
• Build and maintain a pipeline of leads to support future sales efforts.

Qualifications:

• Proven experience in cold calling or telemarketing (previous sales experience is a plus).
• Excellent verbal communication skills with the ability to engage customers effectively.
• Strong listening skills and the ability to build rapport quickly with clients.
• Goal-oriented with a passion for meeting and exceeding sales targets.
• Comfortable with technology and CRM systems for managing leads and sales activities.
• Ability to work independently and as part of a team.
• A proactive and resilient attitude in handling objections and customer rejections.

Job Description:

• Conduct training for new staff on the product knowledge.
• Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
• Align, review and improvise on internal quality standards and procedures.
• Conduct training for Team Leaders on transaction monitoring.
• Calibrate transaction monitoring with assessors.
• Supervise transaction monitoring.
• Design and implement quality processes jointly with relevant business units.
• Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
• Perform checks on the efficiency and effectiveness of quality processes.
• Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
• Perform root cause analysis and recommend changes/enhancement for continuous improvement.
• Align internal service standards with industry benchmarks.
• Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
• Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
• Administer Customer Feedback procedures of the company.
• Conduct Internal Quality Audits in compliance with ISO.
• Any other adhoc duties as assigned.

Job Requirements:

• At least 3 years experience in customer service related field or call centre environment.
• Candidate with ACTA/ACLP will be an added advantage.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or similar capacity.

Key Responsibilities:

· Collaborate with recruitment specialist to identify and draft detailed and accurate job descriptions and hiring criteria.

· Implement effective sourcing strategies to identify talented candidates through various channels, including social media platforms, professional networks, and job fairs.

· Screen resumes and applications, conduct initial interviews, and recommend candidates for further interviews with relevant managers.

· Coordinate interview schedules and participate in the interview process as needed.

· Stay informed of trends and innovative recruiting techniques to remain competitive in state-of-the-art recruiting practices.

· Manage recruitment databases and applicant tracking systems.

· Assist in employee onboarding processes to ensure a smooth transition for new hires.

· Source creative and unconventional recruitment channels for effective hiring.

· Other HR-related matters may be assigned by the superior.

· Reports to Senior Human Resources Manager.

JOB REQUIREMENTS:

· Familiarity with social media, resume databases, and professional networks.

· Experience with full-cycle recruiting, using various interview techniques and evaluation methods.

· Knowledge of Applicant Tracking Systems (ATS) and HR databases.

· Outgoing and open to communicating with different people.

· Excellent verbal and written communication skills.

· Ability to handle multiple positions simultaneously and meet tight deadlines.

· Empathy and the ability to engage with candidates at all levels.

Job Description

• Answering or making calls in a timely and friendly manner to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Evaluate problems and complaints of the callers and provide proper solutions to them
• Respond to the needs of customers and provide personalized service
• Provide information on the company’s products or services and generate interest in the offer
• Upsell products and services
• Research needed information using available resources
• Route calls to other team members whenever needed
• Identify any issues that customers might be struggling with
• Report on customer feedback
• Complete call logs and reports
• Manage & update customer databases
• Follow-up on customer calls
• Boost customer loyalty by offering a proper experience over the phone
• Following communication scripts
• Managing social media and third-party review site

Requirements

• Min 2 years experience
• Good communication skills
• Excellent interpersonal skills to build rapport with people from diverse backgrounds
• Ability to multitask
• Problem-solving, collaboration, patience, tech-savviness and the ability to socialize well.

Benefits

• 5 days work week - 8.30am - 5.45pm
• Located at McPherson Area, 10 min walk from Tai Seng MRT
• 16 days Annual Leave
• Annual Wage Supplement AWS
• Medical &, Dental benefits, Insurance coverage

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a passionate and dedicated Mathematics Teacher to join our team. As a Mathematics Teacher at KLC, you will play a pivotal role in inspiring students to excel in mathematics and preparing them for future academic success. The ideal candidate will be someone who takes initiative, demonstrates leadership qualities, and is eager to grow with the organization. Our goal is to groom these candidates for future leadership positions. We value a commitment to excellence and are not seeking candidates who are overly restrictive with their working hours. Join us for exciting entrepreneurial team, experience rapid growth, learning, and take on significant responsibilities.

Job Responsibilities:

• Prepare and conduct math lessons that facilitate active learning experiences for students.
• Foster a positive and engaging classroom culture through creative teaching methods for an enjoyable learning experience.
• Manage students’ portfolio and analysis student academic evaluation.
• Familiarity with PSLE, O Level, A Level, and Maths Olympiad contest papers (e.g., RIPMWC, SMOPS, NMOS, AMC8, etc.) will be an added advantage.
• Engage in school branding activities, such as recording YouTube videos, writing articles, and more.
• Establish rapport with both students and parents and communicate with parents on students’ academic progress regularly.
• Any teaching related work as prescribed by Management.

Job Requirements:

• Bachelor’s degree or above from an accredited university, such as NUS/NTU/SMU etc.
• No experience required, professional training will be given.
• Good interpersonal, oral and written communication skills; and the passion to co-operate with student, parents, and co-colleagues.
• Able to multi-task, meticulous, with an eye for detail.
• Additional S$1,000 monthly Guaranteed Teaching Allowance will be paid during the first 3 months probationary period.
• S$50,000 Guaranteed Annual Salary for the first year.
• Must be able to commit to working on weekdays (inc. evenings) & weekends.

Key Responsibilities:

· Collaborate with recruitment specialist to identify and draft detailed and accurate job descriptions and hiring criteria.

· Implement effective sourcing strategies to identify talented candidates through various channels, including social media platforms, professional networks, and job fairs.

· Screen resumes and applications, conduct initial interviews, and recommend candidates for further interviews with relevant managers.

· Coordinate interview schedules and participate in the interview process as needed.

· Stay informed of trends and innovative recruiting techniques to remain competitive in state-of-the-art recruiting practices.

· Manage recruitment databases and applicant tracking systems.

· Assist in employee onboarding processes to ensure a smooth transition for new hires.

· Source creative and unconventional recruitment channels for effective hiring.

· Other HR-related matters may be assigned by the superior.

· Reports to Senior Human Resources Manager.

JOB REQUIREMENTS:

· Familiarity with social media, resume databases, and professional networks.

· Experience with full-cycle recruiting, using various interview techniques and evaluation methods.

· Knowledge of Applicant Tracking Systems (ATS) and HR databases.

· Outgoing and open to communicating with different people.

· Excellent verbal and written communication skills.

· Ability to handle multiple positions simultaneously and meet tight deadlines.

· Empathy and the ability to engage with candidates at all levels.

Job Description:

• Conduct training for new staff on the product knowledge.
• Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
• Align, review and improvise on internal quality standards and procedures.
• Conduct training for Team Leaders on transaction monitoring.
• Calibrate transaction monitoring with assessors.
• Supervise transaction monitoring.
• Design and implement quality processes jointly with relevant business units.
• Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
• Perform checks on the efficiency and effectiveness of quality processes.
• Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
• Perform root cause analysis and recommend changes/enhancement for continuous improvement.
• Align internal service standards with industry benchmarks.
• Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
• Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
• Administer Customer Feedback procedures of the company.
• Conduct Internal Quality Audits in compliance with ISO.
• Any other adhoc duties as assigned.

Job Requirements:

• At least 3 years experience in customer service related field or call centre environment.
• Candidate with ACTA/ACLP will be an added advantage.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or similar capacity.

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a passionate and dedicated Mathematics Teacher to join our team. As a Mathematics Teacher at KLC, you will play a pivotal role in inspiring students to excel in mathematics and preparing them for future academic success. The ideal candidate will be someone who takes initiative, demonstrates leadership qualities, and is eager to grow with the organization. Our goal is to groom these candidates for future leadership positions. We value a commitment to excellence and are not seeking candidates who are overly restrictive with their working hours. Join us for exciting entrepreneurial team, experience rapid growth, learning, and take on significant responsibilities.

Job Responsibilities:

• Prepare and conduct math lessons that facilitate active learning experiences for students.
• Foster a positive and engaging classroom culture through creative teaching methods for an enjoyable learning experience.
• Manage students’ portfolio and analysis student academic evaluation.
• Familiarity with PSLE, O Level, A Level, and Maths Olympiad contest papers (e.g., RIPMWC, SMOPS, NMOS, AMC8, etc.) will be an added advantage.
• Engage in school branding activities, such as recording YouTube videos, writing articles, and more.
• Establish rapport with both students and parents and communicate with parents on students’ academic progress regularly.
• Any teaching related work as prescribed by Management.

Job Requirements:

• Bachelor’s degree or above from an accredited university, such as NUS/NTU/SMU etc.
• FRESH GRADUATES ARE WELCOMED!
• No experience required, professional training will be given.
• Good interpersonal, oral and written communication skills; and the passion to co-operate with student, parents, and co-colleagues.
• Able to multi-task, meticulous, with an eye for detail.
• Additional S$1,000 monthly Guaranteed Teaching Allowance will be paid during the first 3 months probationary period.
• S$50,000 Guaranteed Annual Salary for the first year.
• Must be able to commit to working on weekdays (inc. evenings) & weekends.

Job Summary: The Recruitment Manager is responsible for leading the recruitment team to attract, select, and onboard top talent that aligns with the company’s strategic goals. This role involves managing the full recruitment lifecycle, organizing career and job fairs, and building strong relationships with educational institutions to create a talent pipeline.

Key Responsibilities:

Talent Acquisition Strategy:

• Develop and implement effective recruitment strategies to attract high-quality candidates across all levels of the organization.
• Collaborate with department heads to forecast hiring needs and create talent pipelines for future roles.

Career Talks and Employer Branding:

• Arrange and conduct career talks at universities, colleges, and other educational institutions to enhance employer branding and attract top talent.
• Develop presentations and materials that highlight the company’s values, culture, and career opportunities.
• Organize and participate in school and university fairs, job fairs, and career exhibitions to promote the company as an employer of choice.
• Liaise with event organizers and academic institutions to ensure smooth planning and execution of recruitment activities.
• Establish and maintain relationships with external recruitment agencies, career services, and academic partners to support recruitment initiatives.
• Collaborate with Workforce Singapore, Ministry of Manpower (MOM), and other government agencies on employment-related programs.

End-to-End Recruitment Management:

• Manage the recruitment process, including JD drafting with Hiring Manager, job postings, screening, interviews, and extending job offers.
• Leverage recruitment software and platforms (e.g., Social Media, Job Portals) to attract and manage candidates effectively and utilize social media and digital platforms to promote job openings and engage with potential candidates.
• Lead and mentor the recruitment team by providing guidance, support, and continuous training to enhance their performance.
• Assign roles and responsibilities within the team, ensuring that recruitment goals are met.
• Track and report key recruitment metrics (e.g., time-to-fill, cost-per-hire, candidate conversion rates) to ensure continuous improvement of recruitment efforts.
• Provide regular updates to senior management on recruitment activities, challenges, and results.
• Work closely with the other HR team members to ensure a smooth onboarding process for new hires.
• Provide input into the design and execution of onboarding programs that help new employees integrate into the company culture.
• Promote and implement recruitment practices that support diversity, equity, and inclusion goals within the organization.
• Reports to Senior Human Resources Manager.

JOB REQUIREMENTS:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience as a Recruitment Manager or similar role in a fast-paced environment.
• Active and outgoing with the ability to build strong relationships with candidates and stakeholders.
• Proactive, a self-starter who takes initiative and drives recruitment efforts with minimal supervision
• Leadership skills with experience in leading recruitment team or managing hiring projects
• Good communication with clear and effective interaction with candidates and internal teams
• Problem solver who can identify issues and improve the recruitment process
• Creative and strategic thinker able to develop and implement innovative recruitment strategies
• Tech-savvy and familiar with Applicant Tracking Systems (ATS).

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Overview:

We are a premier tuition centre located in Singapore, dedicated to providing top-notch educational services to students to help them achieve academic excellence. As part of our expansion, we are looking for an Assistant Marketing Manager who is innovative, dynamic, and passionate about education to enhance our brand's digital presence and engage effectively with our community.

Key Responsibilities:

Digital Account Management:

• Spearhead the strategy, content creation, and day-to-day management of our digital platforms, including YouTube, Facebook, WeChat Official Accounts, XiaoHongShu, etc., with the aim of increasing brand visibility, engagement, and subscriptions.
• Analyze performance metrics to adjust strategies accordingly, ensuring maximum reach and impact.

Community Engagement:

• Lead the development and management of our online communities, particularly within WeChat groups and WhatsApp groups, to foster a supportive and engaging environment for parents and students.
• Organize and coordinate online events, Q&A sessions, and other engagement initiatives to build strong relationships with our community members.

Content Creation & Trend Analysis:

• Stay ahead of educational trends and updates (e.g., PSLE, DSA, SMO) to create timely and relevant content that appeals to our target audience, thereby reinforcing our position as a thought leader in the educational space.
• Collaborate with educators and content creators to produce a variety of content types, including articles, videos, and infographics, that cater to the needs and interests of our audience.

Marketing Campaigns:

• Design and implement comprehensive marketing campaigns across multiple channels to promote our programs, special events, and achievements.
• Monitor and report on the effectiveness of marketing campaigns, making adjustments as needed to ensure goals are met.

Brand Development:

• Work closely with the teaching team to develop and maintain a strong brand identity across all digital platforms, ensuring consistency in messaging and visuals.
• Identify and explore new opportunities for brand exposure and growth.

Job Requirements:

• At least 1-3 years of experience in digital marketing, particularly with a focus on social media management and content creation.
• Strong analytical skills with a proven ability to use data to inform marketing strategies and content creation.
• Experience in managing online communities and engaging with diverse audiences.
• Creative and innovative thinker with the ability to generate new ideas and translate them into high-impact marketing strategies.
• Proficient in digital marketing tools and platforms, with a keen eye for detail.
• 5-days work week (Tuesday-Saturdays, 9am-6.30pm) must be able to work on Saturdays
• Fresh grads are welcome to apply and will be considered for relevant position.

What We Offer:

• A competitive salary package and a comprehensive benefits plan.
• An energetic and supportive working environment within a close-knit team.
• Opportunities for professional growth and development in the dynamic field of education marketing.
• The chance to make a meaningful impact on students’ lives and educational journeys.

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders. Collaborate with the front desk team to cover duties such as welcoming customers, arranging classrooms, scheduling teaching assistants, and more.

Overview:

We are a premier tuition centre located in Singapore, dedicated to providing top-notch educational services to students to help them achieve academic excellence. As part of our expansion, we are looking for an Assistant Marketing Manager who is innovative, dynamic, and passionate about education to enhance our brand's digital presence and engage effectively with our community.

Key Responsibilities:

• Manage office and tuition centre inspections, including liaising with contractors and building management for any necessary repairs.
• Assist with invoicing, payment processing, and other financial transactions.
• Oversee office management tasks, including inventory and supply management.
• Perform various administrative tasks as required.
• Reports to Senior HR Manager

JOB REQUIREMENTS:

• Candidate possess at least Secondary School/"O" Levels / Professional Certificate / NITEC in any field.
• Exceptional organizational and multitasking skills.
• A professional and friendly demeanor.
• Fast paced working environment and able to multi-task, meticulous.

What We Offer:

• A competitive salary package and a comprehensive benefits plan.
• An energetic and supportive working environment within a close-knit team.
• Opportunities for professional growth and development in the dynamic field of education marketing.
• The chance to make a meaningful impact on students’ lives and educational journeys.

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a passionate and dedicated Mathematics Teacher to join our team. As a Mathematics Teacher at KLC, you will play a pivotal role in inspiring students to excel in mathematics and preparing them for future academic success. The ideal candidate will be someone who takes initiative, demonstrates leadership qualities, and is eager to grow with the organization. Our goal is to groom these candidates for future leadership positions. We value a commitment to excellence and are not seeking candidates who are overly restrictive with their working hours. Join us for exciting entrepreneurial team, experience rapid growth, learning, and take on significant responsibilities.

Job Responsibilities:

• Prepare and conduct math lessons that facilitate active learning experiences for students.
• Foster a positive and engaging classroom culture through creative teaching methods for an enjoyable learning experience.
• Manage students’ portfolio and analysis student academic evaluation.
• Familiarity with PSLE, O Level, A Level, and Maths Olympiad contest papers (e.g., RIPMWC, SMOPS, NMOS, AMC8, etc.) will be an added advantage.
• Engage in school branding activities, such as recording YouTube videos, writing articles, and more.
• Establish rapport with both students and parents and communicate with parents on students’ academic progress regularly.
• Any teaching related work as prescribed by Management.

Job Requirements:

• Bachelor’s degree or above from an accredited university, such as NUS/NTU/SMU etc.
• No experience required, professional training will be given.
• Good interpersonal, oral and written communication skills; and the passion to co-operate with student, parents, and co-colleagues.
• Able to multi-task, meticulous, with an eye for detail.
• Additional S$1,000 monthly Guaranteed Teaching Allowance will be paid during the first 3 months probationary period.
• S$50,000 Guaranteed Annual Salary for the first year.
• Must be able to commit to working on weekdays (inc. evenings) & weekends.

Job Description:

• Conduct training for new staff on the product knowledge.
• Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
• Align, review and improvise on internal quality standards and procedures.
• Conduct training for Team Leaders on transaction monitoring.
• Calibrate transaction monitoring with assessors.
• Supervise transaction monitoring.
• Design and implement quality processes jointly with relevant business units.
• Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
• Perform checks on the efficiency and effectiveness of quality processes.
• Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
• Perform root cause analysis and recommend changes/enhancement for continuous improvement.
• Align internal service standards with industry benchmarks.
• Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
• Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
• Administer Customer Feedback procedures of the company.
• Conduct Internal Quality Audits in compliance with ISO.
• Any other adhoc duties as assigned.

Job Requirements:

• At least 3 years experience in customer service related field or call centre environment.
• Candidate with ACTA/ACLP will be an added advantage.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or similar capacity.

Job Description:

• Conduct training for new staff on the product knowledge.
• Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
• Align, review and improvise on internal quality standards and procedures.
• Conduct training for Team Leaders on transaction monitoring.
• Calibrate transaction monitoring with assessors.
• Supervise transaction monitoring.
• Design and implement quality processes jointly with relevant business units.
• Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
• Perform checks on the efficiency and effectiveness of quality processes.
• Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
• Perform root cause analysis and recommend changes/enhancement for continuous improvement.
• Align internal service standards with industry benchmarks.
• Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
• Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
• Administer Customer Feedback procedures of the company.
• Conduct Internal Quality Audits in compliance with ISO.
• Any other adhoc duties as assigned.

Job Requirements:

• At least 3 years experience in customer service related field or call centre environment.
• Candidate with ACTA/ACLP will be an added advantage.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or similar capacity.

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Learning Consultant. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Learning Consultant role is crucial in maintaining a positive and professional image for our tuition centre.

JOB RESPONSIBILITIES:

• Manage phone calls and attend to walk-in parents.
• Maintain proper filing system to ensure smooth documentation and administration of the tuition centre.
• Record all math questions in the system.
• Inspect the tuition centre regularly and manage classroom booking, and after class matters.
• Obtain feedback from students’ parents for improvement.
• Demonstrate learning software to parents with good manners.
• Handle course enrolment, issue invoices, cancellation, rescheduling, and renewal matters.
• Support the essential maintenance of tuition centre facilities and equipment, coordinate with vendors/contractors/building management for the repair and maintenance of tuition centre as and when required.
• Willing to learn how to conduct student talk with parents.
• Administrative duties and any other ad-hoc duties as assigned.

JOB REQUIREMENTS:

• At least GCE 'O' Levels
• Familiar with registration or learning software will be an added advantage.
• No experience required, training will be given.
• Passionate about work even during challenging times.
• Excellent interpersonal and willing to be trained as Teacher.
• Fast paced working environment and able to multi-task, meticulous.
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends.

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations (Front Desk) representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations (Front Desk) role is crucial in maintaining a positive and professional image for our tuition centre.

Job Responsibilities:

• Greet students, parents, and visitors as they enter and provide a welcoming atmosphere
• Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information
• Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation
• Schedule appointments for students and parents to meet with teachers or staffs as needed
• Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively
• Collect tuition fees and ensure accurate recording of payments
• Manage, maintain and update student records, administrative documents and centre-related supplies
• Record all math questions in the system
• Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents
• Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary
• Perform general office tasks, such as photocopying, filing and organising office supplies
• Inspect tuition centre and office regularly and report any non-compliance and support essential maintenance of facilities and equipment, coordinate with vendors for repair and maintenance of tuition centre as and when required
• Administrative duties and other ad-hoc duties as assigned

Job Requirements:

• Min. GCE O’ Levels
• No experience required, training will be provided
• Good interpersonal, oral and written communication skills
• Fast-paced working environment, able to multi-task and meticulous
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a passionate and dedicated Mathematics Teacher to join our team. As a Mathematics Teacher at KLC, you will play a pivotal role in inspiring students to excel in mathematics and preparing them for future academic success. The ideal candidate will be someone who takes initiative, demonstrates leadership qualities, and is eager to grow with the organization. Our goal is to groom these candidates for future leadership positions. We value a commitment to excellence and are not seeking candidates who are overly restrictive with their working hours. Join us for exciting entrepreneurial team, experience rapid growth, learning, and take on significant responsibilities.

Job Responsibilities:

• Prepare and conduct math lessons that facilitate active learning experiences for students.
• Foster a positive and engaging classroom culture through creative teaching methods for an enjoyable learning experience.
• Manage students’ portfolio and analysis student academic evaluation.
• Familiarity with PSLE, O Level, A Level, and Maths Olympiad contest papers (e.g., RIPMWC, SMOPS, NMOS, AMC8, etc.) will be an added advantage.
• Engage in school branding activities, such as recording YouTube videos, writing articles, and more.
• Establish rapport with both students and parents and communicate with parents on students’ academic progress regularly.
• Any teaching related work as assigned by Management.

Job Requirements:

• Bachelor’s degree or above from an accredited university, such as NUS/NTU/SMU etc.
• No experience required, professional training will be given.
• Good interpersonal, oral and written communication skills; and the passion to co-operate with student, parents, and co-colleagues.
• Able to multi-task, meticulous, with an eye for detail.
• S$50,000 Guaranteed Annual Salary for the first year.
• Must be able to commit to working on weekdays (inc. evenings) & weekends.

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a passionate and dedicated Mathematics Teacher to join our team. As a Mathematics Teacher at KLC, you will play a pivotal role in inspiring students to excel in mathematics and preparing them for future academic success. The ideal candidate will be someone who takes initiative, demonstrates leadership qualities, and is eager to grow with the organization. Our goal is to groom these candidates for future leadership positions. We value a commitment to excellence and are not seeking candidates who are overly restrictive with their working hours. Join us for exciting entrepreneurial team, experience rapid growth, learning, and take on significant responsibilities.

Job Responsibilities:

• Prepare and conduct math lessons that facilitate active learning experiences for students.
• Foster a positive and engaging classroom culture through creative teaching methods for an enjoyable learning experience.
• Manage students’ portfolio and analysis student academic evaluation.
• Familiarity with PSLE, O Level, A Level, and Maths Olympiad contest papers (e.g., RIPMWC, SMOPS, NMOS, AMC8, etc.) will be an added advantage.
• Engage in school branding activities, such as recording YouTube videos, writing articles, and more.
• Establish rapport with both students and parents and communicate with parents on students’ academic progress regularly.
• Any teaching related work as prescribed by Management.

Job Requirements:

• Possesses at least Bachelor’s degree or above from an accredited university, such as NUS/NTU/SMU etc.
• No experience required, the professional training will be given.
• Good interpersonal, oral and written communication skills; and the passion to co-operate with student, parents, and co-colleagues.
• Able to multi-task, meticulous, with an eye for detail.
• The first year S$50,000 Guaranteed Annual Salary. We top up the balance if you didn’t get S$50,000 annual salary in the first year.
• Able to commit weekdays (inc. evenings) & weekends.

Location: Macpherson

Age: 40 and below

Height: 158cm and above

Weight: 55kg and above

Salary: $2000 basic for 3mths

Working hours: 12hr/day

Off days/month: 2

OT pay: base on commission

Employer is a TCM clinic with Cat 1 license. Salary will be $2000 for 3 mths and commision base of 3/7 thereafter. Therapist need to be able to do both body massage and foot reflexology, and, no need to sell package or products. Requires applicants to be honest and hard working. Need to attain certification for Therapist. Employer will settle the course cost first then will be deducted from monthly salary.

Average salary for past employees ranged from $3000 - $4900

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a passionate and dedicated Mathematics Teacher to join our team. As a Mathematics Teacher at KLC, you will play a pivotal role in inspiring students to excel in mathematics and preparing them for future academic success. The ideal candidate will be someone who takes initiative, demonstrates leadership qualities, and is eager to grow with the organization. Our goal is to groom these candidates for future leadership positions. We value a commitment to excellence and are not seeking candidates who are overly restrictive with their working hours. Join us for exciting entrepreneurial team, experience rapid growth, learning, and take on significant responsibilities.

Job Responsibilities:

• Prepare and conduct math lessons that facilitate active learning experiences for students.
• Foster a positive and engaging classroom culture through creative teaching methods for an enjoyable learning experience.
• Manage students’ portfolio and analysis student academic evaluation.
• Familiarity with PSLE, O Level, A Level, and Maths Olympiad contest papers (e.g., RIPMWC, SMOPS, NMOS, AMC8, etc.) will be an added advantage.
• Engage in school branding activities, such as recording YouTube videos, writing articles, and more.
• Establish rapport with both students and parents and communicate with parents on students’ academic progress regularly.
• Any teaching related work as prescribed by Management.

Job Requirements:

• Possesses at least Bachelor’s degree or above from an accredited university, such as NUS/NTU/SMU etc.
• No experience required, the professional training will be given.
• Good interpersonal, oral and written communication skills; and the passion to co-operate with student, parents, and co-colleagues.
• Able to multi-task, meticulous, with an eye for detail.
• Additional S$1,000 monthly Guaranteed Teaching Allowance will be paid during the first 3 months probationary period.
• The first year S$50,000 Guaranteed Annual Salary. We top up the balance if you didn’t get S$50,000 annual salary in the first year.
• Able to commit weekdays (inc. evenings) & weekends.

Responsibilites:

• Must HAVE EXPERIENCE IN TEAM MANAGEMENT
• Answer inbound calls and conduct outbound calls.
• Attend to queries on operational matters.
• Ensure timely recovery of car park incidents/defects.
• Monitor CCTVs in Command Centre and respond to all matters in accordance to established procedures and timeline.
• Coordinate, dispatch and oversight of support teams to resolve car park system breakdown location(s) expeditiously.
• Provide remote support and resolve issues relating to car park systems.
• Timely update and reporting of monitoring systems for effective tracking of processes.
• Collate shift reports accurately and ensure timely reporting .to supervisor and/or manager daily.
• Timely follow up of assignments as assigned
• Any other ad-hoc duties assigned.

Requirments:

• Team management
• Problem solving skills
• Must commit 8am - 8pm

Job Details:

• Basic salary range - $3,200 - $3,500 + KPI/Team Allowance ($150) + Skillset Allowance $300 (Pass all papers and answer questions correctly)

• Working Location: Tampines

• Working Days & Hours: Mon to Fri ONLY - 830AM - 530PM / 9AM - 6PM / 930AM - 630PM (3 Rotation Shifts)

Responsibilities:

• Attend to insurance enquiries via inbound call/email

• Provide excellent customer service

• Provide policy recommendations

Requirements:

• Have obtained at least a GCE 'O' or 'N' Level.

• Preferable with BCP, PGI and HI certificates

• Preferable with at least 1 year of call centre experience in any industry

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Responsibilities:

• Lead a team of Call Consultants to deliver results of the highest level
• Train, coach and mentor Call Consultants by delivering weekly trainings
• Manage and coordinate the activities of the team to efficiently manage the output of assigned tasks
• Monitor the performance of team members by means of reports and observation
• Assist absent Call Consultants by calling to confirm their appointments
• Call and fix for more appointments when manpower is down
• Ensure every Call Consultant hits the monthly call target
• Accountable for team conduct and productivity
• Carrying out special duty

Requirements:

• Minimum of 1 to 3 years of experience in sales calls and closing
• Preferably with financial services (banking or insurance) call centre background
• Proven track record of meeting or exceeding sales targets
• Strong persuasive and negotiation skills
• Excellent communication and interpersonal skills
• Self-motivated and target-driven with a passion for sales
• Ability to work in a fast-paced and competitive environment
• Proficiency in using CRM systems and other sales tools
• Working experience in Singapore market is highly desirable
• Availability to start immediately is preferred
• Chinese language fluency required in order to attend to Chinese clients

Work Schedule:

• Monday - Friday
• Office hours
• 5 days / week

Responsibilities:

• Responsible for individual KPI
• Attend to calls/emails enquires.
• Perform call consultation and secure appointments with prospects.
• Achieve monthly targets.
• Engage and establish relationship with prospects from daily assigned pool of leads.
• Maintain a high standard of professionalism and service during call and text with prospect.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Any other ad-hoc duties assigned by supervisor or the management.

Requirements:

• Minimum of 1 to 3 years of experience in sales calls and closing.
• Preferably with financial services (banking or insurance) call centre background.
• Proven track record of meeting or exceeding sales targets.
• Strong persuasive and negotiation skills.
• Excellent communication and interpersonal skills.
• Self-motivated and target-driven with a passion for sales.
• Ability to work in a fast-paced and competitive environment.
• Proficiency in using CRM systems and other sales tools.
• Working experience in Singapore market is highly desirable.
• Availability to start immediately is preferred.

Work Schedule:

• Monday - Friday
• Office hours
• 5 days / week

Job description:

• Cooking utensils and equipment setup for kitchen, for e.g. pots, pans and kitchen scales etc
• Ensure that food can be prepared in a timely manner
• Supervise or assist other cooks and assist if required
• Required to modify recipes to meet customers’ needs and requests (e.g. reduced salt, reduced oil etc.)
• Observe food stock levels and place orders when necessary
• Ensure freshness of food and discard expired/ spoilt items
• Experiment with recipes and suggest new dishes/ cuisines
• Ensure compliance with all health and safety regulations in a kitchen area

Requirements:

• Familiar with Chinese Herb / Confinement knowledge
• Possess good time management abilities
• Good knowledge of cooking techniques and recipes
• Well acquainted with sanitation regulations
• 6 days a work