Clinic Assistant / Patient Service Associate | Chiropractic Center | Multiple Location

Working Hour: Shift hours – according to the clinic assigned
Salary range: $2,300 – $3,450
Location: Multiple locations, to be discussed during interview

Responsibilities:

• Welcome and engage with patients, creating a warm and inviting atmosphere
• Assist chiropractors with patient assessments, including taking histories and spinal examinations (Including palpation, range of motion and postural assessment)
• Prepare patients for treatments, ensuring their comfort and safety
• Provide education and answer basic questions about chiropractic treatment procedures
• Schedule appointments, manage patient records, and handle administrative tasks efficiently
• Handling day to day customer service and clinic administrative duties
• Explain services and treatment programs to patients
• Other ad-hoc duties as assigned

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
• Uses technology and system tools as directed and within established guidelines.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements:

• Degree/ Diploma in any discipline.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Working days: Mon - Fri (8.30am - 6pm) (Work Overtime)

Work location: Novena / Clarke Quay

Salary: $3,000/month

Contract: Till December 2024 - Yearly Renewable

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Singaporean
• Have an excellent communication skills | Microsoft Excel | Site Visit
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Panasonic

Enriching Lives Through

INNOVATION & TECHNOLOGY

Going beyond just providing good products, we at Panasonic are firmly entrenched in the brief of delivering ideas that will provide a profound impact on people’s lives around the world. At the forefront of this endeavor is ensuring that our ideas are allied with the relentless pursuit of reaching new heights of excellence when it comes to pushing the boundaries of innovation. This allows us to focus on enriching the present and enhancing the future for societies throughout the globe.

We invite enthusiastic and dedicated individuals to join us as:

Engineer (3D, SLAM, Computer Vision, Deep Learning)

Responsibilities:

1) Pursue Excellence: Conduct cutting-edge research in advanced 3D modeling, SLAM, computer vision, and deep learning technologies, pushing the boundaries of innovation.

2) Innovate Solutions: Apply these technologies to address real-world challenges, contributing to the development of robotic and smart space solutions with a focus on creating impactful innovations.

3) Knowledge Dissemination: Contribute to the intellectual growth of society by filing patents, publishing papers, and presenting technical proposals at international conferences.

Requirements:

1) Educational Background: Possess a Bachelor's/Master's/PhD degree in Electronics, Electrical, Computer Engineering, Computer Science, or a related discipline.

2) Expertise: Demonstrate a strong foundation and proven R&D experience in 3D reconstruction, SLAM, computer vision, and deep learning technologies. Particularly, showcase expertise in deep learning-based 3D reconstruction and SLAM (e.g., NeRF). Preferred qualifications include publications in reputable journals or conferences.

3) Programming Skills: Proficient in C/C++ and Python programming languages.

4) Application Experience: Experience with applications on mobile phones, IoT platforms, or robot platforms is a plus.

5) Communication Skills: Exhibit excellent interpersonal, verbal, and written communication skills.

6) Personal Attributes: Be team-player, highly motivated, fast-learning, and self-confident.

Please send e-mail indicating both the job title and job area, with a complete resume and academic transcripts by 31 January 2024, giving full details of your background, experience, career objectives, current and expected salaries, contact number(s) together with a recent non-returnable photograph to:

PANASONIC R&D CENTER SINGAPORE

202 Bedok South Avenue 1 #02-11 Singapore 469332

E-mail: [email protected]

Website: https://research.sg.panasonic.com/

(We regret that only shortlisted candidates will be notified.)

PANASONIC R&D CENTER SINGAPORE

Company Profile

History

Panasonic R&D Center Singapore (PRDCSG), formerly known as Panasonic Singapore Laboratories Pte Ltd (PSL), started as an Audio Video Information Research Center (AVIRC) under Asia Matsushita Electric (S) Pte Ltd (AMS), currently known as Panasonic Asia Pacific Pte Ltd (PA) in 1990.

In 1996, PSL was separated from AMS and incorporated as an independent research company directly under the corporate R&D arm of Panasonic Corporation, Japan.

In 2012, as part of Panasonic’s development strategy to streamline Panasonic’s current operations in the Asia Pacific region, and also part of Panasonic’s global strategy to accelerate group synergy, strengthen collective power and maximize customer value, PSL was amalgamated into PA and became a new business of PA, Panasonic R&D Center Singapore (PRDCSG). To date, PRDCSG has a headcount of approximately 100 and is a multicultural company of 11 different nationalities.

Vision

Panasonic R&D Center Singapore (PRDCSG)’s vision is to contribute to new business creation and acceleration through the creation of next generation cutting-edge technology to realize global development through stable and long term technology accumulation that are essential for Panasonic business. Besides, we also aim to make contributions to provide “Eco Products” in order to realize a stable operation for utilities and to reduce Carbon Dioxide (CO2) Emission globally with our innovative “Total Energy Solutions”.

https://www.youtube.com/user/ChannelPanasonic

Panasonic

Enriching Lives Through

INNOVATION & TECHNOLOGY

Going beyond just providing good products, we at Panasonic are firmly entrenched in the brief of delivering ideas that will provide a profound impact on people’s lives around the world. At the forefront of this endeavor is ensuring that our ideas are allied with the relentless pursuit of reaching new heights of excellence when it comes to pushing the boundaries of innovation. This allows us to focus on enriching the present and enhancing the future for societies throughout the globe.

We invite enthusiastic and dedicated individuals to join us as:

AI Engineer

Responsibilities:

1) Develop and implement AI R&D technology development to automotive systems

2) Develop and implement Deep Learning technology with Camera to automotive systems

3) Develop and implement learning data creation with CG technology

4) Develop and implement Global R&D operations

5) Plan and implement action plan

6) Generate reports and give presentations to local and Japan management

7) Coordinate and resolve technical and quality issues

8) Manage and coordinate related players

Requirements:

1) Possess a Bachelor's/Master's/PhD degree in Electronics, Electrical, Computer Engineering, Computer Science, or a related discipline.

2) Good knowledge and experience in technologies area related to automotive systems

3) Good knowledge and experience in technologies area related to AI Deep Learning

4) Able to take initiative and work under minimal supervision in a fast-paced environment

5) Possess good corporate network and relationship

6) Strong work ethic

7) Team player

8) Familiar with Japanese Firm operations and excellent in communicating in Japanese fluently.

9) Have experience in dealing with Japanese customers.

Please send e-mail indicating both the job title and job area, with a complete resume and academic transcripts by 31 January 2024, giving full details of your background, experience, career objectives, current and expected salaries, contact number(s) together with a recent non-returnable photograph to:

PANASONIC R&D CENTER SINGAPORE

202 Bedok South Avenue 1 #02-11 Singapore 469332

E-mail: [email protected]

Website: https://research.sg.panasonic.com/

(We regret that only shortlisted candidates will be notified.)

You will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.

Job Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements

• ’A’ Levels or Diploma holder with relevant working experience, preferably from insurance / banking industries.
• Good interpersonal and communication skills.
• Comfortable conversing with customers from all walks of life.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.
• High level of integrity, takes accountability of work and good attitude.
• Work well independently as well as in a team.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

The Job:

• Serve as the first point of contact for customers seeking technical assistance over the multiple touchpoints such as phone, email, ecommerce, social media
• Direct the customer to articulate their requirements through carefully designed questions
• Identify the issue encountered by the customer and open the right support ticket in the system
• Determine the solution based on the issue and details provided by customers and reassign ticket to relevant support team
• Understand the required skills and knowledge to resolve customer's issues
• Coordinate with internal support teams to resolve customers' concerns
• Monitor and follow up on all outstanding support tickets
• Record events and problems and their resolution in logs
• Follow-up and update customerstatus and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Preparation of simple monthly reports for feedback to supervisor
• Identify and suggest possible improvements on procedures
• Monitor and respond to emergency cases such as public relations media in accordance to established procedures
• Process colour marketing mails to customers
• Assist in the new development of CRM system
• Set standard operating procedures in place in channeling the support tickets
• Ad-hoc frontdesk duties

Job Requirements:

• Minimum Diploma in any discipline
• Prior experience in customer service or support is a plus
• Passionate about providing excellent support & service
• Organized and able to prioritize and multi-task
• Have excellent interpersonal and written communication skills
• Tech savvy e.g. Proficient with Microsoft Office, Internet Browser, mobile applications)
• Flexible and adaptable towards changes
• Familiar with social media channels and platforms (such as Facebook, Instagram, chatbots)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Requirements:

• Diploma/Degree in IT or equivalent.
• Must have minimum 1 year of call center experience.
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills

About Us: Sophia Education is a leading educational institution dedicated to providing high-quality learning experiences for students. With a network of renowned tuition centers across multiple branches, we are committed to nurturing young minds and fostering academic excellence. Join our team of passionate educators and make a difference in the lives of students while enjoying a supportive and enriching work environment. Job Description: As a Teacher at Sophia Education, you will have the exciting opportunity to inspire and educate students across multiple subjects. You will play a crucial role in shaping young minds, providing them with the knowledge and skills they need to succeed academically. If you are a dedicated and enthusiastic educator looking to make a positive impact, we invite you to apply. Key Responsibilities: Subject Instruction: Deliver engaging and effective lessons in your assigned subjects. Adapt teaching methods to meet the diverse learning needs of students. Create a supportive and inclusive classroom environment conducive to learning. Curriculum Development: Collaborate with colleagues to develop and enhance curriculum materials. Stay updated on educational trends and best practices to continuously improve teaching methods. Assess and adjust curriculum to meet educational goals and standards. Student Assessment: Regularly assess student progress and provide constructive feedback. Administer quizzes, tests, and assignments to gauge comprehension and mastery. Maintain accurate records of student performance. Parent and Guardian Communication: Establish and maintain open communication with parents and guardians. Provide updates on student progress and address any concerns or questions. Classroom Management: Create a positive and respectful classroom atmosphere that encourages student participation and engagement. Manage classroom behavior effectively and implement discipline when necessary. Qualifications: Bachelor's degree related to your teaching subject A-level exam results from top JCs. Strong subject matter expertise in one or more relevant subjects. Excellent communication and presentation skills. Patience, adaptability, and a passion for teaching and learning. Previous teaching experience is a plus but not required for all positions. Commitment to fostering a positive and inclusive learning environment. Benefits: Competitive salary and benefits package. Ongoing professional development opportunities. Access to resources and support from a collaborative team of educators. Opportunities for career growth and advancement within Sophia Education. The satisfaction of making a meaningful impact on students' lives. How to Apply: If you are a dedicated and passionate educator looking to join our team at Sophia Education, please submit your Uni Cert, A-Level Cert & past year's student's feedback (if have) to [email protected]. Be sure to include "Teacher Application" in the subject line of your email. We look forward to reviewing your application and potentially welcoming you to our educational team.

Call Centre Executive | Wellness Center | Clarke Quay

Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,800 - $3,500 + AWS + VB
Location: Clarke Quay

Job Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

Requirements:

• With relevant experience.

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

We currently have a 1 year contract DC Operator (Batch Scheduler / Code Table), payroll under employment agency

Work Location: Novena (Revenue House)

Salary Range: $2800 - $3000
Working Hours: Monday to Friday with staggered hours from 8am to 5.30pm and 10am to 7.30pm + Alternate Saturday

14 days Annual leave, 14 days Medical Leave & benefits, Group Insurance coverage

Incentive of performance bonus up to 1 month basic salary subject to reporting manager’s appraisal

• Planning and Scheduling of daily Data Change
• Planning of day/weekly/monthly/ yearly Batch jobs accordingly to Business Unit requirement.
• Attending to PJS request.
• Provide control run support of batch operation during migration/plan activities.
• Perform request fulfilment to register customer request etc Adhoc / Data Recovery SR)
• Perform Daily /Weekly/Monthly Batch execution reports.
• Provide support during IRAS DR pertaining to Batch execution.
• Monitor the wellbeing of the Batch execution and planning.
• Perform Incident (Batch scheduling) escalation (Ensure incidents are reported and attended to, else redirect to Ops Mgr based on criticality, impact, and SLA).
• Coordinate with various stakeholders / Batch owner to fix the technical issues/ Batch job failure timely support to customers.
• To work cohesively with customer.

Requirement:

• Singaporean (Need to clear g50 security clearance)
• Able to commit to Mon to Fri staggered hours from 8am to 5.30pm and 10am to 7.30pm + Alternate Saturday
• Keen to go into Planning and Scheduling of daily Data Change
• At least a Higher Nitec in IT
• Must be able to commit for the full 1 year contract
• Willing to learn and punctual for work
• Open to candidates without prior experience in Data Centers, on job training will be provided

Interested candidates, please forward your resume to [email protected]

Manage the data centre operation in Data Centers to support the IT infrastructure operation. Ensures the batch operation operates effectively and efficiently.

1. Strategies and improve the operation and SOP.
2. Manage data centre batch operation for both Mainframe and Open system to ensure jobs are monitored, trigger timely and escalated timely if there are any issues
3. Manage and support data centre tools upgrade
4. Support the automation initiative to remove manual task and improve turnaround time
5. Involve in the product development of Operation Dashboard
6. Experience in using OPC to schedule jobs and API tasks
7. Mandatory skill - must have experiences in manage, perform and monitor (must hands-on and not facilitating) batch operation/job for Mainframe

We currently have a 1 year contract DC Operator (Batch Operation), payroll under employment agency

Working Hours: 12 hours rotating shift, 7.30 am to 7.30 pm, 7.30pm to 7.30am (2Day, 2 Rest, 2Night)
Salary Range: $2500 - $2800
Monthly shift allowance: $250

10 days Annual leave, 14 days Medical Leave & benefits, Group Insurance coverage

Incentive of performance bonus up to 1 month basic salary subject to reporting manager’s appraisal

• Batch Job monitoring and execution
• Provide Operation support IRAS DC Operations & eTRS Operation on 24x7 (12hrs shift)
• Perform request fulfilment to register customer request etc Adhoc / Data Recovery SR) @ DC3 & eTRS
• Perform Weekly/Monthly refresh of the System (IPL)
• Prepare monthly DC Access report (RH / PDC / SDC)
• Execution and monitoring of Prod Batch Jobs / Safe envelopes Management
• Manage equipment movement in the Data Centre
• Monitor the wellbeing of the Data Centre
• Perform Incident escalation (Ensure incidents are responded and attended to, else redirect to Ops Mgr based on criticality, impact, and SLA)
• Coordinate with various stakeholders to fix the technical issues on time to provide timely support to customers. Work with Team Lead/Ops Mgr. if required
• Provide Operation support during IRAS annual DR exercise
• Supporting on the withdrawal of Account IDs
• Supporting on the research of Software EOS/EOL

Requirement:

• Singaporean (Need to clear g50 security clearance)
• Able to commit to 12 hours rotating shift
• Keen to go into Batch Job monitoring and execution
• At least a Higher Nitec in IT
• Must be able to commit for the full 1 year contract
• Willing to learn and punctual for work
• Open to candidates without prior experience in Data Centers, on job training will be provided

Interested candidates, please forward your resume to [email protected]

Manage the data centre operation in Data Centers to support the IT infrastructure operation. Ensures the batch operation operates effectively and efficiently.

1. Strategies and improve the operation and SOP.
2. Manage data centre batch operation for both Mainframe and Open system to ensure jobs are monitored, trigger timely and escalated timely if there are any issues
3. Manage and support data centre tools upgrade
4. Support the automation initiative to remove manual task and improve turnaround time
5. Involve in the product development of Operation Dashboard
6. Experience in using OPC to schedule jobs and API tasks
7. Mandatory skill - must have experiences in manage, perform and monitor (must hands-on and not facilitating) batch operation/job for Mainframe

We are looking for an Assistant Center Head for our new PlayFACTO school at Serangoon Central!

Roles and responsibilities (5 and a half day work week)

• Oversee the daily operation of the center.
• Guide, support and assist the teaching team towards the betterment of our students.
• Ensure the safety and wellbeing of our students.
• Liaise with parents and guardians regarding children’s progress, behaviour, billing, logistics, and administrative matters.
• Work with teachers to plan programme planning and develop curriculum.
• Support Center Head on enrollment targets and student registration.
• Carry out other ad-hoc duties assigned by Centre Head.

Requirements:

• Diploma in Education/Teaching/Business Management with minimum of 2 years of working experience in a student care center.
• Proficient in MS Office (Word, Excel and PowerPoint).
• Good communication (written and spoken), interpersonal and leadership skills.
• Diligent, meticulous, organised and able to multi-task.
• Possess a passion for working with children.

We seek you understanding that only shortlisted candidates would be contacted.

• Support the RDC Team in the Management and Operation of the Regional Data Center Singapore
• Physical management of Devices, cabling and IT Infrastructure
• Coordinate and implement infrastructure installations usually with support of External Service Provider (cabling, racking of equipment, management of room etc.)
• Stock management; maintain an online system for Regional Data Centers in APAC
• Support movement of goods between DC Locations and trigger purchasing of spare parts where needed
• Supports & Conducts quality checks regarding the implementation of infrastructure standards in alignment with the data center consultant
• Support data center consultant and housing specialist in audits where required
• Support of audits (C/AU, CI/DSO, external Audits etc.)
• Support all IT Infrastructure teams in their projects and physical rollout activities
• Work with a diverse team of Consultants and Engineers on AP wide topics.

Shift Role with shift allowance

Banking industry

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Data Center Operator

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Data Center Operator. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

1-year renewable contract

ROLES AND RESPONSIBILITIES

Manage the data centre operation in Data Centers to support the IT infrastructure operation. Ensures the batch operation operates effectively and efficiently.

1. Strategies and improve the operation and SOP.

2. Manage data centre batch operation for both Mainframe and Open system to ensure jobs are monitored, trigger timely and escalated timely if there are any issues.

3. Manage and support data centre tools upgrade.

4. Support the automation initiative to remove manual task and improve turnaround time.

5. Involve in the product development of Operation Dashboard

6. Experience in using OPC to schedule jobs and API tasks.

7. Mandatory skill - must have experiences in manage, perform and monitor (must hands-on and not facilitating) batch operation/job for Mainframe.

Deliverables

1. No high audit findings or issue.

2. No major operation issues.

3. Consistently review, plan and improve the current operation model.

Goals and Objective

1. Achieve the above deliverables.

2. Implement and deployed projects/tools if any.

WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] .Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS
Consultant Name: Keerthana Ramakrishnan
Avensys Consulting Pte Ltd
EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Manage the data centre operation in Data Centers to support the IT infrastructure operation. Ensures the batch operation operates effectively and efficiently.

1. Strategies and improve the operation and SOP.
2. Manage data centre batch operation for both Mainframe and Open system to ensure jobs are monitored, trigger timely and escalated timely if there are any issues
3. Manage and support data centre tools upgrade
4. Support the automation initiative to remove manual task and improve turnaround time
5. Involve in the product development of Operation Dashboard
6. Experience in using OPC to schedule jobs and API tasks
7. Mandatory skill - must have experiences in manage, perform and monitor (must hands-on and not facilitating) batch operation/job for Mainframe

• Extensive knowledge garnered working as a Data Centre Operator.

• Thorough knowledge of Data Centre Operations with strong knowledge of Operations methodology.

• Experience in eyeball checking of system faults and failures

• Good technical knowledge on Data Centre monitoring tools.

• Possess an in-depth knowledge of data centre infrastructure technology and components for installation.

• Strong written and excellent communication skills.

• People are ready to work alone and can join in next 30 days.

Data Center Operations Manager- In this new role, you will be responsible to supervise a team of technicians to make sure that all servers and computer networks are running smoothly and efficiently and are up-to-date.

You Will:

• Ability to supervise data center operators and leads, direct and utilize DC knowledge to resolve issues
• Support application management for server hosting, and third-party service providers
• Executes KPIs established by senior IT leadership
• Support data centre strategy and changing circumstances as required
• Ensures continuous delivery of IT services, monitoring of datacenter performance and security reviews
• Performs other job responsibilities as assigned by management
• Management of document policies/procedures to meet required Service Level Agreements
• Datacenter infrastructure management, Problem-management, Availability & Capacity Management
• Management of external contractors and consultants
• Resource-Management
• Participates in strategic and operational planning to achieve business goals by fostering innovation, prioritizing of IT initiatives
• Identifies opportunities for the appropriate and cost- effective investment of financial resources in IT systems and resources.
• Ensures continuous delivery of IT services, monitoring of IT systems performance and taking an active role in security reviews.

You Bring

• A bachelor's or master's degree in computer science, information technology, or a related field.
• At least five years of cloud security experience, focusing on designing and implementing secure cloud computing solutions.
• A strong understanding of cloud computing technologies, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
• Knowledge of security frameworks such as ISO 27001, NIST Cybersecurity Framework, and CIS Controls.
• Familiarity with cloud security platforms like Microsoft Azure, Amazon Web Services, and Google Cloud Platform.
• Certifications such as Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), or Certified Cloud Architect (CCA) are preferred.

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery

•To ensure accuracy and compliant for all customers’ requests

•To successfully cross-buy the Bank’s products and services

•To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs

•To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.

•Flexibility in work deployment when business needs arise

•Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

•Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team)ensure message consistency across the different online platforms

Minimum Educational level :

1) Diploma & Degree holders

Job Summary

The ideal candidate would be an experienced enterprise salesperson with direct touch experience, demonstrating successful experience in the Contact Center or Contact Center as a Service areas. They will primarily be responsible for the business growth and selling of the CCaaS solution to enterprises or channel partners on their own, or by supporting the regional enterprise sales managers in APAC.

About Voca CIC: One-Screen, AI-first Contact Center Built for Microsoft Teams

Today’s modern workplace demands a new approach to customer experience, one that not only empowers agents to enjoy their jobs and provide exceptional service to customers but enables internal business lines to provide top-notch service throughout the organization too.

A Microsoft-certified lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience.

With Voca CIC as a Microsoft Teams App, enterprises can consolidate their unified communications and contact center into one-screen, allowing every Microsoft Teams user to become a potential agent.

Voca CIC is a Azure-native integration with Teams and offers a unique mix of contact center and voice

expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with

minimal upfront costs.

Responsibilities:

· Develop and maintain a deep understanding of the Contact Center as a Service market in APAC and establishing yourself as the trusted subject matter expert

· Hunt for new sales opportunities within existing APAC accounts and new prospects. Develop the strategic ones to sales closer independently and help the AudioCodes regional enterprise sales managers with closing the others

• Analyse and priorities partnership opportunities to support the sales efforts within existing vendors and resellers partners and new ones and cultivate them
• Identify new opportunities for lead generating marketing activities with partners or without them and work with the marketing department to execute them
• Generate new ideas for strategic and tactical improvements to our go to market in the APAC contact center market
• Meet or exceed annual and quarterly revenue, partner, and end customers targets
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Qualifications:

• Minimum 3 years’ experience in direct sales in the contact center space
• Intermediate technical contact center knowledge and a capacity to learn new technologies
• Creative, independent, and resourceful with overachiever track record
• Strong people’s skills, relationships builder. Able to deal professionally with different personality types and at different levels in prospect’s organizations
• Consultative selling style
• Teamwork, trust, and openness are key
• Fluent in English

Role:

Manage the data centre operation in Data Centers to support the IT infrastructure operation. Ensures the batch operation operates effectively and efficiently.

Responsibilities:

1. Strategies and improve the operation and SOP.
2. Manage data centre batch operation for both Mainframe and Open system to ensure jobs are monitored, trigger timely and escalated timely if there are any issues
3. Manage and support data centre tools upgrade
4. Support the automation initiative to remove manual task and improve turnaround time
5. Involve in the product development of Operation Dashboard
6. Experience in using OPC to schedule jobs and API tasks
7. must have experiences in manage, perform and monitor (must hands-on and not facilitating) batch operation/job for Mainframe - Mandatory

Deliverables

1. No high audit findings or issue
2. No major operation issues
3. Consistently review, plan and improve the current operation model