Job Summary:
The Driving Range Officer will play a crucial role in maintaining the efficiency and overall operations of OCC driving range facility. Your responsibilities will include assisting patrons, managing ball dispensers, tee up system, ensuring a clean and organized environment, and supporting the overall customer experience.
Responsibilities:
1. Assist patrons with sale, validating, provide general information, offer support to range patrons regarding range facilities and equipment.
2. Ensure proper functioning of Tee-Up system, ball dispenser, top-up kiosks, payment, and terminals.
3. Regularly inspect, maintain range accessories and inventory. All malfunctions or issues must be reported to the supervisor.
4. Ensure there is a continuous supply of clean range balls in all the members bays and ball dispensers.
5. Upkeep the driving range office clean and organized. Promote a safe and secure environment for range patrons and staff.
6. Monitor the range to ensure patrons adhere to the rules and regulations, including the proper use of range equipment, dress code and safety guidelines.
7. Ensure all cash proceeds are handed over to the hotel counter at the end of the day.
8. Inventory management for range equipment, accessories and supplies.
9. Conduct routine patrol of the range to monitor compliance
10. Address inquiries and concerns in a professional and courteous manner. Provide excellent customer service to enhance the overall experience
11. Handle cash transactions, maintain proper records of sales, transactions, lost and found cards, etc accurately and responsibly. All cash proceeds must be handed over to the safe at the Hotel counter at the end of business day.
12. Notwithstanding the above, you are expected to carry out other duties assigned by the Superior.