Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Role Overview

The Digital Marketing Intern will play a key role in enhancing our online presence and supporting marketing campaigns. You will work closely with our marketing team to execute strategies, analyze data, and create content that drives engagement and achieves our goals.

Key Responsibilities:

• Plan and execute dynamic digital marketing campaigns that captivate audiences across social media, email, and content marketing platforms.
• Craft engaging, high-impact content for blogs, social media, and websites, bringing our brand's story to life.
• Dive into analytics to uncover trends, optimize performance, and identify opportunities for growth and innovation.
• Conduct in-depth market research to pinpoint new opportunities and audience preferences, especially within the exciting AEC (Architecture, Engineering, and Construction) sector.
• Supercharge SEO strategies by researching high-value keywords and fine-tuning website content for maximum visibility.
• Take the lead in managing and growing our social media channels, building vibrant online communities through creative and compelling posts.
• Collaborate with a passionate team to brainstorm bold, innovative marketing initiatives that push boundaries.
• Organize and host engaging live seminars that inspire and educate AEC clients, positioning us as thought leaders in the industry.
• Research cutting-edge digital delivery workflows to create tailored content and presentations that resonate with AEC professionals.
• Stay ahead of the curve by keeping up with the latest trends in digital marketing and transformative innovations in the AEC space.

JOB SUMMARY

The Senior Executive / Executive will provide operational and planning support to facilitate the Department’s functions in strategic planning, performance management and strategic fund management, in order to promote the organization’s achievement of the corporate vision and mission.

MAIN DUTIES AND RESPONSIBILITIES

SPECIFIC

• To support the Department’s Assistant Manager/Manager in the following matters:

• Development and review of the strategy and ensure alignment with strategic objectives and priorities.

• Develop, update and maintain a hospital-wide performance management framework, including but not limited to the Governance Documents, Balance Score Card, as well as strategic indicators and hospital dashboard;

• Facilitate strategic dialogues with cluster stakeholders on the renewal of the Master Framework Agreement by collating, reviewing, and aligning benchmarks of key hospital priorities and performance indicators at management level platforms, including but not limited to Senior Management Meeting (SMM);

• Work through Family Groups, Departments and other key stakeholders to translate hospital/zonal-level priorities and performance indicators into effective Family Group level communications and action plans;

• Perform a periodic review of key performance indicators and take pre-emptive action with relevant stakeholders;

• Promote programme evaluation as a critical enabler of the hospital performance evaluation framework.

• Facilitate hospital-level efforts that help advance and communicate Value Strategy, via undertaking secretariat duties to support strategic platforms such as Senior Management Meeting (SMM) and 10KV.

• To support department leadership in the management of the funds available to support the strategies;

• To facilitate engagement of key stakeholders and leaders to identify strategic initiatives and programmes for funding.

• To provide support to key events organized and run at the divisional level

GENERAL

• To be a role model for the corporate vision, mission and values, especially as part of the Corporate Planning team;

• To be a change agent and inculcate mindset change for hospital-wide/ departmental level initiatives and to establish a working environment of collegiality and effective teamwork; and

• To undertake any other duties assigned by the Supervisor

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Reporting to General Manager, Group Finance, role entails:

• To compile and submit budgets and forecasts for the Asia Pacific business in cooperation with the relevant departments and to compile and submit monthly performance results.

• Analyzing of sales and costs, to analyze capital efficiency, such as ROIC. This means including appropriate levels of inventory and fixed assets. To identify the causes of variances and problems. To report the results to the supervisor and management. It also encourages the parties concerned to make improvements.

• Periodic reporting to the head office in Japan.

• To compute and derive the value of investment using Discounted Cash Flow (DCF) method.

• To perform cash flow planning.

• To respond to external inquiries (e.g., auditors, banks, etc.)

• Knowledge of SOX will be an added value.

• To manage transfer pricing arrangements.

• This position plays an important role in the finance department. In addition to cross functional operations excellence, he or she is also required to champion process improvement initiatives.

Requirements:

• Bachelor Degree or Diploma in finance, accounting, or related field.

• Proficiency in management accounting principles and practices.

• Strong analytical skills with attention to detail and accuracy.

• Require communicating with Japan HQ on finance accounting matters.

• Good communication skills and be an effective team member with cooperative attitude.

• Fresh graduate with relevant intern experience welcome.

Kindly email resume in MS WORD format and send it to [email protected]

(Eileen Chin, EA Personnel Registration No.: R1108737)

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: $3000 - $4,000

The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.

Responsibilities:

• Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
• Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
• Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
• Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
• Responsible for clean shipping documents for drop shipments from our production plants.
• Meticulous preparation of final set of shipping documents in line with customer and/or LC
• requirements, for submission to bank.
• Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
• Communicate order status to country sales teams on periodic basis.
• Ad hoc tasks/duties that may be assigned as and when necessary.

Requirements:

• Diploma/Degree in relevant field
• Experience in managing OTC for customers around the region
• Possess strong working knowledge and negotiation of Letters of Credit via banks.
• Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
• Have experience in SAP R3 or S4 Hana.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Sales Executive [Freight forwarding Industry]

Working hours: Monday to Friday 9am to 6.30pm
Office Location: Changi Airfreight Centre
Salary Range: $3,000 - $4,000

Job Responsibilities:

• New business/ clients’ development
• Ability to market & promote the company’s services
• Prepare quotations & sales proposals
• Swift follow-up & negotiations with clients
• Maintain good business relationships with new clients

Job Requirements:

• Proficient in Microsoft Office (MS Word / Excel / PowerPoint)
• Working 3 years’ experience in freight forwarding/logistics industry preferred
• Possess own vehicle is a plus

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Senior School Executive

Location: Clementi

Working days: 5 days (Rotate shift based on roster)
Weekday: 11.45am to 9.15pm
Weekend: 8.45am to 6.15/7.15pm
Salary: $3,500 - $4,200

Key Responsibilities:

Primary Role

• Achievement of school enrolment and store revenue budget of music school (branch)
• Teachers’ management and administration (more than 50 teachers full and part-time)
• Activity planning including trial lessons, open house, performances, PTMS, students’ orientation etc
• Studio and facilities management

Secondary Role

• Work with respective product managers to ensure branding, A&P and sales activities.
• Supervision in provision of quality customer service through training and coaching of staff and engaging.
• CRM Management – Reviewing of leads generation and follow-up prospecting for customer.
• Plan, manage and organize area market events and activities in-store
• Manage and oversee store inventory to ensure optimal stock levels for display and sale.
• Overseeing proper cash register management and administrative matters and documentation processes with relevant department
• Perform any adhoc duties or projects as assigned.

Requirements:

1. Diploma graduate preferred
2. Experience in similar or service related industry preferred (enrichment centers)
3. Retail sales experience is not mandatory

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Inbound Call Centre

Duration: 12 months contract (Convertible)
Working days: 5 days per week (including weekdays and weekends)
Location: Raffles Place
Duration: 12 months (renewable / convertible)
Note: 1-2 months training

Working hours:

o Morning shift: 8am-5pm, 9am-6pm, 10am-7pm

o Afternoon shift: 11am – 8pm or 1.30pm – 10.30pm or 2.30pm to 10.30pm

o Night shift: 10.30pm – 8am (Not activated now but needs to be comfortable)

Main duties and responsibilities

· Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services

· Respond to customers’ queries and concerns with the aim of achieving first call resolution.

· Follow up promptly with customers to resolve issues

· Provide customers’ feedback to respective business partners to improve customer experience

· Introduce and educate customers on the self-service/automated banking channels.

· Perform after- call administration work

· Use customer service and sales skills to optimize customer satisfaction of each customer contact

· Maximize opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Requirements:

· Possess a Diploma or Degree in any discipline

· Able to commit to 24/7 rotating shift work, needs to be comfortable working shift work

· Must be comfortable with call centre environment – can be stressful as it’s very regulated – all calls are monitored, and KPIs are pegged at how fast and how well the CSE attends to calls. (Productivity and service quality)

· Comfortable with desk bound role.

· Must be prepared to cross-sell. (E.g., personal loans- talk about compound interest)

· Will be required to work 5 days in a week, including weekends and public holidays

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• Entry level is welcome
• Up to 14 Annual leave for first year
• Free lunch every Friday | Free fruit every Monday
• 5 days work (Monday to Friday) – 8am to 5pm.
• Saturday & Sunday rotational depending on roster (8am to 5pm)

Job Description:

This is a full time role for a Customer Service located in Tuas. Our client is a reputable waste management and recycling company in Singapore, dedicated to providing sustainable solutions for waste disposal. You will involves supporting daily operational tasks while ensuring customer orders are managed and followed up efficiently. It requires the ability to perform well under pressure in a fast-paced environment and maintain effective communication and coordination with team members. Additionally, the candidate will handle other responsibilities as assigned by the supervisor.

Qualifications:

• Customer service oriented with pleasant and polite
• Positive attitude, organized and problem-solving skillsBenefits:
• Basic Salary up to $2,100 with yearly increment based on performance.
• 44 hours, 5 days a week including weekends, depending on roster.
• AM Shift: 10.30 - 7.30/ 8.30 9.30 - 6.30/ 7.30 | PM Shift: 11.15/ 12.15 - 9.15 (when closes at 9pm), 11.45/12.45 - 9.45 (when closes at 9.30pm)

Job Description:

This is a full time role for a Sales Executive located in Islandwide. Our client is a local jewellery brand based in Singapore. You will be working closely with the office team to create an excellent in-store shopping experience for customers. This includes assisting with styling customers in the latest pieces, managing inventory, handling restocks, and ensuring the store is always ready for customers. Your role also involves performing cashiering duties, maintaining the cleanliness of the store, and processing online order collections or after-sales services when needed. Additionally, you will lead and guide team members, providing them with training and support to ensure their success.

Qualifications:

• Minimum 1 year in retail sales experience
• Minimum ITE in any field

4-Day Work Week: 8am-8pm / 9.30am-9.30pm / 10.30am-10.30pm (3 weekdays + 1 weekend - Fix Schedule)

5-Day Work Week: 1.30pm-10.30pm (4 weekdays + 1 weekend - Fix Schedule)

Job Responsibilities:

• Managing day-to-day operations, including inventory management, visual merchandising, and ensuring the store is well-stocked and visually appealing to customers
• To maintain the general cleanliness of the store
• Cashier duties which include and are not limited to processing payments, exchanges, and returns
• Co-ordinate with in-house driver and operations team to replenish stocks and transfers from the main warehouse
• Weekly stock-take to ensure inventory accuracy
• Ensuring excellent customer service standards are maintained, resolving customer complaints, and handling escalated issues promptly and professionally

Requirements:

• Minimum 1-2 years of experience in the fashion industry or a related field/skill is preferred
• Strong verbal and written communication skills
• Adaptable, flexible, and able to thrive in a constantly evolving environment
• Experience in the fast fashion industry and e-commerce/similar is preferred
• Ability to work independently, handle pressure, and effectively manage challenging situations are valuable qualities

Additional Compensation:

• Monthly Incentives & Credits
• Additional Annual Leave per completed service year
• Birthday and Medical benefit

Interested candidates may drop us an email with your resume at [email protected]. We regret that only shortlisted candidates will be contacted.

• Handle day-to-day financial matters, month-end and year-end accounts closing (such as assessing the adequacy of accruals/provisions), and preparation of the monthly and year-end audit schedules and financial reporting packages
• Liaise with various departments in the collection of information and documents
• Process internal charge and reclassification requests
• Process miscellaneous receipts and follow up on unaccounted sums
• Identify and perform clearing for offsetting transactions for balance sheet accounts
• Prepare bank reconciliation and resolve reconciling items
• Investigate and resolve user’s queries
• Prepare GST and other statistical submissions
• Assist on corporate tax, internal and external audit matters
• Work with Grants and Intercompany GL teams to resolve issues
• Participate in process improvement projects
• Any other ad hoc duties assigned by supervisor

Requirements

• At least a Diploma in Accountancy
• Higher qualified/experienced candidates will be considered for the Senior Assistant Executive position
• Self-motivated and able to work in a fast-paced environment
• Proficient in Microsoft Office such as MS Word, Excel and PowerPoint
• Good communication skills with the ability to communicate with various departments and levels
• Independent, meticulous and with positive attitude

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Responsibilities

• Handle day to day pricing, review and manage rate requests based on shipping lanes, volumes, market conditions
• perform yield management to ensure rate offers are competitive, and aligned with company guidelines
• Gather and review market information on market rates and services ensuring competitiveness in rate offers
• Identify opportunities to optimize pricing for key trade lanes and customer segments from volumes and revenue forecast collected
• Collaborate with sales team to support spot pricing inquiries based on customer profiles and volume commitments
• Ensure accuracy in rate input and system updates to avoid discrepancies between quoted and final agreed rate
• Involve in and understand all key components of the trade service P&L and know where to improve

Requirements

• Bachelor’s degree in Supply Chain Management, Economics or equivalent
• Experiences in pricing from freight forwarding industry is ideal

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified