MISSION AND RESPONSABILITIES:
You are THE Brand Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Brand Retail team, the Boutique Manager represents the brand values towards the customers and peers at all times.
BUSINESS VISION
- Foster a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
- Encourage innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
- Implement team-building initiatives to enhance team cohesion and morale.
- Recognize and celebrate team achievements, fostering a positive and spirited work environment.
- Analyse workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
- Implement strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.
CUSTOMER EXPERIENCE
- Act as a role model and mentor to the team, embodying Brand's values and standards in all interactions with customers.
- Inspire the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
- Conduct regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
- Encourage a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction.
CLIENTELING
Client Relationship Management:
- Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
- Lead by example in providing personalized service to clients, showing an in-depth understanding of their preferences and needs.
- Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.
Client Data Analysis:
- Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
- Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.
TALENT MANAGEMENT
- Provide one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
- Develop and nurture team members, preparing them for future roles and creating a talent pipeline within the organization.
- Recognize and appreciate individual and team achievements, reinforcing a positive team spirit and motivation.
- Encourage knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.
FINANCIAL TARGETS
- Inspire and motivate Beauty Consultants, coaching them to meet individual and team financial targets.
- Implement client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
- Implement performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
- Introduce incentive programs tied to achieving financial targets, boosting team motivation and productivity.
MERCHANDISING
- Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
- Align merchandise mix to meet client needs; particular emphasis on VICs
- Maintain all merchandising standards in line with Brand’s guidelines
STORE OPERATIONS
- Clear Communication: Ensure clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
- Empower team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
- Encourage a problem-solving culture within the team, actively involving team members in
- Regularly recognize and appreciate the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.
Team Cohesion and Spirit:
- Promote collaboration between different departments within the store, ensuring a cohesive approach to operations.
- Encourage team members to support one another during busy periods, enhancing teamwork and solidarity.
- Facilitate cross-training among team members, enhancing their skills and creating a flexible workforce.
- Celebrate operational milestones and achievements, boosting team morale and cohesion.
Productivity Management:
- Continuously review and optimize operational workflows, eliminating bottlenecks and enhancing productivity.
- Effectively allocate resources, including staff and equipment, based on demand patterns, maximizing productivity during peak hours.
- Adjust employee schedules based on store traffic to maximize sales potential. Focus on cost-effective staffing models.
- Work with senior management to enhance sales opportunities and improve customer experience through store displays and layouts.
- Ensure accurate calculation of commission and incentives
- Maximise and manage stock inventory
ADMINISTRATION
- Regularly compile and analyze weekly and monthly sell-out reports, providing insights and recommendations to the Retail Manager.
- Utilize data analytics tools to track sales performance, customer trends, and product popularity.
- Prepare comprehensive reports highlighting key performance metrics, sales trends, and areas of opportunity.
Commission Management:
- Ensure accurate and timely tabulation of sales commissions for all team members.
- Implement transparent processes for commission calculations and communicate them effectively to the team.
- Submit all tabulations on a timely basis
Documentation and Record Keeping:
- Maintain meticulous records of all administrative documents, including contracts, employee records, and operational guidelines.
- Ensure all administrative procedures are in compliance with company policies and legal regulations.
- Manage sensitive information with confidentiality and discretion.
Operational Efficiency:
- Streamline administrative processes to increase efficiency and reduce operational costs.
- Implement and maintain digital systems for record-keeping and reporting to facilitate easy access and efficient management of information.
- Collaborate with team members and other departments to continuously improve administrative processes.
