Total 4 construction quality control job vacancies in NEA-HQ-ENVIRONMENT BUILDING

[What the role is]

In the Vector Control Policy Department (VCPD), you will be part of the team that works closely with key divisions to analyse and draw up vector control policies, strategies, regulations as well as propose new concepts to achieve more effective means of vector control operations.

[What you will be working on]

In this role, you will help to review and implement policies with a focus on the

Environmental Control Officer for Specified Construction Sites [ECO(SCS)] scheme in Singapore.

• Work with the team on the formulation and review of operational policies and procedures to support NEA’s strategic objectives
• Conduct research and analysis to identify best practices and regulatory requirements for policy development
• Evaluate existing policies and recommend updates or revisions to ensure relevance and effectiveness
• Collaborate with cross-functional teams to gather inputs and feedback on proposed policies
• Review key pieces of legislation in consultation with legal department and undertake the required Act amendments
• Work with stakeholders to identify training gaps, develop competency framework, review Code of Practice and enhance training curriculum for relevant industries
• Engage stakeholders and industry to communicate policy changes, updates and/or share best practices via newsletters, organisation of webinar/seminar or other means
• Handle complex queries, feedback and appeal cases
• Coordinate meetings and assist in secretariat duties

[What we are looking for]

• Prior experience in policy formulation, learning & development, stakeholder engagement and event organisation will be an advantage
• Strong analytical and sense-making skills
• Excellent communication, writing and presentation skills to engage and influence stakeholders across different levels
• A good team player who enjoys interacting and working with others
• Self-driven, able to work independently and multi-task
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

[What the role is]

In the Vector Control Policy Department (VCPD), you will be part of the team that works closely with key divisions to analyse and draw up vector control policies, strategies, regulations as well as propose new concepts to achieve more effective means of vector control operations.

[What you will be working on]

In this role, you will help to review and implement policies with a focus on the regulation of vector pesticides and repellents in Singapore:-

• Work with the team on the formulation and review of operational policies and procedures to support NEA’s strategic objectives
• Conduct research and analysis to identify best practices and regulatory requirements for policy development
• Evaluate existing policies and recommend updates or revisions to ensure relevance and effectiveness
• Collaborate with cross-functional teams to gather inputs and feedback on proposed policies and ensure alignment with stakeholder needs
• Review key pieces of legislation in consultation with legal department and undertake the required Act amendments
• Engage stakeholders and industry to communicate policy changes, updates and provide guidance on policy implementation
• Handle complex queries, feedback and appeal cases
• Coordinate meetings and assist in secretariat duties

[What we are looking for]

• Prior relevant working experience in policy formulation and stakeholder engagement will be an advantage
• Strong analytical and sense-making skills
• Excellent communication and writing skills to engage stakeholders across different levels
• A good team player who enjoys interacting and working with others
• Self-driven, able to work independently and multi-task
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

As a Branch Head reporting to the Director of Finance, the officer’s responsibilities shall include:
• Lead a team to provide outstanding service delivery in Statutory Reporting, Financial Operations, Cash Management, Grants Administration, Tax and Procurement.
• Partner and guide internal stakeholders on internal financial processes to ensure compliance and seek continuous improvement based on feedback to enhance efficiency.
• Oversee the following areas:
• Statutory Reporting – audit liaison and timely issuance of group consolidated
financial statements.
• Financial Operations - payments, collections, payroll processing and staff claims.
• Cash Management – bank reconciliation, bank account management and other banking matters.
• Grants Administration – claims processing and submission of fund request to
funding agencies/ministries.
• Tax – filing of GST returns and working with tax consultants/IRAS on tax matters relating to overseas attachments.
• Procurement – provision of advisory and vetting services to procuring Departments to ensure that the activity is executed efficiently and in accordance with Procurement guidelines.
• Governance and risk management – identify risks and implement controls/action plan to close the gaps.
• Reporting and returns - timely and accurate reporting/submissions of returns to internal and external stakeholders, including to the Board.
• Ensure effective and efficient service delivery, in compliance with Government Instruction Manuals and standard operating procedures.
• Oversee and coordinate all audit activities related to Branch’s operations.
• Drive mindset of service excellence/transformation to achieve the corporate vision of a High-Performance Organisation.
• Mentor and motivate team members towards achieving professional growth and potential.

Requirements
• 8 to 10 years’ working experience in Financial Operations and Statutory Reporting.
• Candidates experienced in manging Government grants and Government Procurement will have an advantage.
• Experienced in leading a medium-sized team for at least 3 years.
• Educational background in Accountancy or Finance would be preferred.
• Candidates who possess relevant Accounting certifications (such as CA, CPA) will have an advantage.
• Strategic and critical thinking with a strong governance mindset.
• Excellent communication skills with the ability to design effective communication strategies and messages to influence and achieve desired organisational outcomes.
• Analytical and meticulous, with good monitoring and resource deployment/organization skills

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Championing and implementing digitalization and self-help capabilities (i.e Chatbot, RPA and any future servicing portal) at customer service touch points to achieve Next Generation servicing and Leading Customer Experience.

Uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an independent, effective and prompt manner.

Analyse data to identify trend for automation and process improvement for Operational Efficiency and Quality of Service.

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.