Roles and Responsibilities

• To supervise Drivers, Operators, General workers and maintenance of equipment at site.
• Assist and support Project Manager in handling and monitoring smooth progress of project.
• To ensure and carried out site work in accordance to construction programme safely.
• Must be familiar with all roads, drainage, sewers and all other infrastructure construction.
• To carry out all site works issues and ad-hoc duties when instructed.

Requirements

• Candidate to possess relevant certificates and Building Construction Supervisors Safety Course Certificate (BCSS).
• At least 5 years of working experience in the related field.
• Preferably with Class 3 Driving licence.
• Good communication, self-initiative and interpersonal skills.

Handling physical goods receiving, issue, packing, dispatching and fulfill delivery schedules, conduct physical stock check, maintain high standard of cleaniness. Provide support on duties relating to logistics and inventory management. Overseeing and managing the day-to-day operations of the warehouse, including receiving, storing, and shipping products or materials, while ensuring efficient coordination amongst the staff. Monitoring and enforcing compliance with company policies and safety regulations to ensure the safety of all warehouse employees.

Inviting aspiring F&B candidates, seeking to work in a dynamic restaurant group, with fine dining and casual dining operations in the city area.

JOB DESCRIPTION:

• seeking experienced and passionate personnel to join us in our flagship outlet and causal dining restaurant;
• candidates have relevant experience in Japanese cuisine, meticulous and detailed in their presentation of food and service;
• well-groomed and comfortable working under stress and a demanding environment;
• successful applicants can expect good career progression and competitive remunerations;
• you should possess at least 2 years of experience
• preferably ready to start immediately or within a short notice period; and
• comfortable working a 6 day work week and split shift.

We offer

• 10 days Annual Leave entitlement
• Opportunity for overseas travel
• Excellent career prospects and various benefits for senior employees.

Candidates who are able to work independently and self-motivated with a desire to join a STABLE AND PROGRESSIVE company should apply.

Interested applicants may email their resume to [email protected]

Our client has more than 20 restaurants in Singapore that provide various dining concepts that refined tastes of both local and international food enthusiasts.

• Oversee the daily operations of the AP function.
• Guide the AP team to ensure accurate, efficient, and timely processing of invoices and payments, as well as the resolution of payment discrepancies.
• Ensure the function adheres to the deadlines set by the finance department.

Requirements:

• Diploma in Accounting or equivalent.
• At least 4 years of AP experience in F&B industry.
• Strong understanding of AP processes and related accounting principles.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Description

• Industry/ Organization Type: Cleaning/ Maintenance Services
• Position Title: Cleaning Supervisor
• Working Location: Islandwide
• Working Hours: 6 days (Mon-Sat, 9 am – 6 pm)
• Salary Package: Basic + Allowance + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Check cleaning equipment condition.
• Coach Service team.
• Coordinate and liaise with clients at the work site.
• Handle complaints and feedback from clients.
• Implement work plans and inspect work done by crews.
• Interact and build relationships with customers.
• Monitor and follow up on compliance with cleaning procedures, workplace safety, and method of statement.
• Submit a daily onsite report to the operation manager.
• Work with members of other teams as required.
• Ensure all assigned duties are carried out, and that resources are efficiently utilized.
• Maintain and control the use of stock, equipment & consumables.
• Timeously request purchase of consumables, equipment, and materials.
• Assist the Operations Manager in maintaining and planning the roster.
• Monitor and report absenteeism to the Manager.
• Actively promote Health and Safety and report any breach directly to the Manager.
• Ensure standards are met and maintained in all facilities, and report shortcomings/faults to the manager.

APPLY NOW!!!

• Demonstrate the aptitude or competence for assigned responsibilities.
• Able to handle physical work as the role requires walking, lifting, bending, and other physical abilities.
• Computer literacy is advantageous.
• Valid Class 3 driving license.
• Possessing BCSS certification will be a plus.
• Good communication and organizational skills.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69063 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Logistics/ Transportation
• Position Title: Forklift Supervisor
• Working Location: Jurong Island (Transport provided at Jurong East MRT)
• Working Hours: 5.25 days (Mon – Fri: 8.30am – 5.30pm, Alternate Sat: 8.00am – 12.00pm)
• Salary Package: Up to $3500 + OT + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Supervise daily forklift activities including movement, loading, and unloading of goods.
• Lead a team of forklift operators, providing necessary training and support for safe and efficient operations.
• Implement and monitor strict safety protocols and perform regular safety checks.
• Coordinate forklift schedules to match goods inflow and outflow.
• Manage maintenance and repairs of forklifts to ensure functionality and safety.
• Support inventory control to ensure accurate storage and logging of goods.
• Maintain handling and storage standards to prevent damage and comply with regulations.
• Generate reports on forklift operations, identifying and addressing operational challenges.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Proven background in forklift operation and supervision within a logistics or warehouse environment.
• Valid forklift operation certificate.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70949 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Attend to daily operations team, such as installation, maintenance, replacement fabrication and repairs.
• To execute work plan and ensure job compliance to quality standards.
• Supervise and oversee the mechanical team to ahieve best operational efficiency
• Attend to ad hoc job at train and bus depots
• Responsible for personal and safety of others accordance to workplace and health safety act

Requirements

• Minimum Professional Certifications, NITEC and/ or Diploma holder with relevant experience.
• Able to perform assigned tasks physically, independently or through team activities.
• Self-motivated, highly resourceful and organized.
• Self-disciplined to carry out tasks responsibly.
• Work co-operatively in a team with other technicians to complete assigned tasks.
• Have positive and pleasant attitude.

We are running a coffeeshop chain and are expanding.

Job Scope:

• Ability to prepare coffee and tea orders
• Cashier and runner duties
• General cleaning
• Managing other stalls and ensuring everyone follow hygiene standards
• Stock take and handling suppliers

Requirements:

• Need to be experienced in coffeeshop operations
• Able to work longer hours and during weekends and Public holidays
• Staying in company appointed HDB room

• General Management
• Customer Services
• F & B
• General Work
• Taking orders from the customer
• Serve food and beverages to customer
• Responsible for clearing, collecting and returning food and beverage items to the proper area
• Managing restaurant staff's work schedules
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
• Checking in on dining customers to enquire about food quality and service
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
• Monitoring the restaurant’s cash flow and settling outstanding bills
• Reviewing customer surveys to develop and implement ways to improve customer service
• Resolving customer complaints in a professional manner
• Able to handle work in a fast-paced environment
• 6 days work week including weekends and public holidays

Experience:

• 6- 8 Years of Experience in ACMV / PIPING Insulation - PU Jacketing.
• Possess Excellent Communication & Interpersonal skill.

Qualification:

• Diploma or Equivalent Specialist Diploma (Mechanical Background Preferred)

Skill Set:

• Lead tool box Meeting and prepare crew for all assigning insulation activities
• Prepare, apply and manage all required Permit to work and submit for approval with General contractors / Client.
• Ensure that all equipment and tools are properly maintained and readily available for use
• Ensure installation method is in correct order based on MOS and adhere all safety requirements with proper handling of PPE
• Require proper attention for the Live Pipe Lines and necessary action to be carryout for insulation removal at concern pipes.
• Perform dismantle of all Existing Insulation based on the Blueprint and drawings.
• Sanity check for any pipe leakages after dismantling of Existing Insulations
• Read and interpret blueprints, instructions, drawings, and other work planning specifications
• Prepare surfaces for the installation of insulation by the use of hand and power tools
• Prepare surfaces for the installation of metal jacketing by the use of hand and power tools.
• Perform Re-Insulation - New PU Jacketing Insulation With G.I Gladding
• Work directly with insulators and/or metal men to assist in installing and removing insulation and metal
• Secure insulation with banding, wire, straps etc. in accordance with requirements
• During insulation removal, make sure all proper protection made on floor and ensure good housekeeping at all times
• Proper disposal of dismantled Insulation material and arrange garbage truck in timely manner.
• Organize and maintain insulation materials at the work location and in a stock inventory area
• Supervise crew(s) and perform craft specific, labor work on an as needed basis on a project.

• To assist the Project Manager in managing a construction site in its day to day operations.
• Supervise all construction worker and solve disputes between workers if required.
• To carry out inspection of workers' personal protection equipment and safety gear in order to adhere to the company's safety policies.
• Proven experience as construction foreman In-depth knowledge of construction procedures, equipment and OSH guidelines.
• Min 2 years of relevant working experience
• Weekend duty is required, must be willing to work 6 days work week.
• Must be willing to work overtime if required.

Responsibilities:

• Lead, manage and supervise staff
• Engage in yearly negotiations for ocean and air freight contracts
• Maintain efficient daily communication with internal teams and external partners
• Compile and report monthly volume tonnage, KPIs, and performance evaluations
• Conduct market analysis for the shipping industry
• Develop operational solutions and implement cost-saving measures
• Lead a team, providing not only supervisory support but also knowledge transfer to team members

Requirements:

• Lead, manage and supervise staff
• Degree in Supply Chain/Logistics or Business or related field.
• At least 5 years of working experience in a similar industry.
• Profound expertise in ocean and air freight industry.
• Proficient in using MS Office Applications.
• Good in presentation and negotiation skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

· Able to motivate and lead the sales team.
· Good sense of communication. Able to build and maintain strong relationships with sales team and customer.
· Able to work in full autonomy and yet able to follow the direction and strategy of the management.
· Good fashion sense and keeping up to date with current trends.
· Good knowledge of retail business.
· Able to train promoters and improve the visual merchandising.
· Understand the market, competitors and brand environment.
· At least 5 years of managerial exposure.
· Experience in retail operations, liaising with suppliers, merchandising, etc.
· Able to work shifts hours/weekends/public holiday.
· Customer service oriented.
· Salary offered will be based on individuals' experiences and qualifications.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

• Responsible for landscape works related to Site Supervisor / Coordinator duties.

· Carry out daily site supervision, coordination and quality assurance of all trade implementation on site.

· Ensure works are carried out in accordance with updated drawings, specifications, method of statements, master programme and consultants site instructions.

· Liaise with Clients, Consultants, RE / RTO to carry out site inspection and attend weekly /monthly meeting.

· Manage procurement of all site resources including sub-contractors, suppliers, manpower, materials and machinery etc. Scheduling manpower, materials and equipment on site, carry out materials and equipment receiving, inspection and maintaining record. All delivery order must be returned to office for record.

· Monitor and control material unsafe on site to avoid unnecessary wastage or wrongly usage.

· Assist project manager or project engineer with any other duties as assigned.

• Bilingualism (English and Mandarin).

• Driving liense class 3.

Job Scope

• Pack raw meat and prepare for shipping
• Cut & prepare raw meat for packing according to order received
• Preparing frozen raw meat for packing
• Pick up heavy goods (raw meat) from delivery
• Cleaning walk-in freezer/cold room where meat has been stored
• Monitor & supervise other raw meat-handling workers & assist where required
• Scheduling work shifts
• Any other work as assigned

Additional Information:

• Physically demanding due to raw meat handling
• Very cold environment due to frozen meat storage
• High working hours due to demand

EA Reg Number: R24123162

EA License Number: 24C2311

Responsibilities:

· Able to motivate and lead the sales team.
· Good sense of communication. Able to build and maintain strong relationships with sales team and customer.
· Able to work in full autonomy and yet able to follow the direction and strategy of the management.
· Good fashion sense and keeping up to date with current trends.
· Good knowledge of retail business.
· Able to train promoters and improve the visual merchandising.
· Understand the market, competitors and brand environment.
· At least 5 years of managerial exposure.
· Experience in retail operations, liaising with suppliers, merchandising, etc.
· Able to work shifts hours/weekends/public holiday.
· Customer service oriented.
· Salary offered will be based on individuals' experiences and qualifications.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Loading and Unloading of baggage and Cargo

Pallet build up, Pallet Shrink wrapping

Writing of daily summary operations report

Corresponding to clients' on thier requirements via email

Using of Scanners to scan baggage and cargo

Supervising service crew

Able to work independantly

Able to spot and rectify discrepancies immediately

Have a valid Airfield Driving Permit.

Able to work 8hours shift (1000-1800) ( 1800-0200) (0200-1000)

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

*At least 3 years of leadership experience in call centre setting.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Up till 31 August 2025

Requirements:

• Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• At least 3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10245

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Description:

• Report to Hub Ops Lead
• Monitor productivity and allocate resources accordingly
• Ensure compliance of SPX sorting processes and protocols
• Document daily updates on the document and sorting quantity
• Resolve any discrepancies during inbound process

Requirements:

• Open to rotating shifts and flexible arrangements due to peak seasons and business needs
• At least 1 year of experience dealing with warehouse operations and external logistic parties
• Good communication (verbal and written), interpersonal skills, and an ability to effectively communicate with business and technical teams
• Keen leader who thrives in a dynamic and collaborative environment

Job Description and Requirements

Roles and Responsibilities

Responsibilities:

· Responsible for staff scheduling, including work assignments/employee breaks.

· Responsible for managing store hygiene

. Cashier at the front desk and assist with serving dishes

· Plan and execute activities to improve efficiency, quality and reduce waste.

· Perform production resource planning based on logistics planning, order volume and inventory management for each store.

Requirements:

. Experienced F&B SUPERVISOR

· At least 2 years of relevant F&B work experience

· Able to start work immediately or in a short period of time.

· Proficient in English and Mandarin, able to communicate with guests.

About us

Marguerite is awarded by Michelin with one star. Taking root amidst the lush garden surrounds of the Flower Dome, Marguerite by Chef/Owner Michael Wilson embraces the best of the seasons with tasting menus that celebrate craft, provenance and produce through contemporary cuisine. Fine wines, innovative temperance beverages and a personalised level of service that exudes warmth, ease and charm complement a fine dining experience of true exception.

The Roles: include welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.

Job Description

• Providing excellent wait service to ensure satisfaction
• Taking customer orders and delivering food and beverages through making menu recommendations, answering questions and sharing additional information with restaurant customers.
• Greet and escort customers to their tables and share with customers the menu recommendations to them.
• Prepare tables by setting up linens, silverware and glasses .
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff with serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Follow all relevant health department regulations

Benefits

• Basic Salary depend on your overall qualification and relevant experience
• There are staff meals provided for brunch and dinner.
• Comprehensive Medical & Dental Insurance Coverage
• 5 days work week (Work-Life Balance ) + Good Career Progression

• Salary: $2, 500 - $3, 500
• Working Days: Mon - Friday, 8.30am – 5.15pm
• Location: Office - Kwong Min Road (Boon Lay) | Travel to site if required

Operational Support:

• Coordinate and prioritize team activities to ensure smooth operations and timely issue resolution.
• Optimize resource utilization including manpower, equipment, and energy to enhance operational efficiency.
• Prepare comprehensive reports on Preventive Maintenance completion, including details on equipment lifecycle, recommended parts replacement.
• Document any parts that were replaced during PM or on Ad-Hoc Basis
• Update the equipment list monthly during the execution of Preventive Maintenance activities
• Ensure that end-end process of procurement of require Parts for maintenance is ordered.

Customer Relationship Management:

• Assist in maintaining strong relationships with customers, dealers, and distributors.
• Collaborate with the Account Manager in addressing key customer complaints and conducting satisfaction investigations to implement improvement plans.
• Conduct training sessions for technicians, customers, and dealers/distributors on the operation and maintenance of Commercial Kitchen Equipment.

Team Management:

• Assist in training technicians as necessary to meet workload demands and quality standards.
• Supervise and manage a team of service technicians and in-house subcontractors.

Contract Management:

• Support in managing contract commitment in terms of KPI (Critical Equipment Reliability; CM Completion Rate; PM Completion Rate, Emergency Response SLA; Hygiene Audit; Compliance to Fire Safety, WSH, GRA and Security Access Requirement; Service Quality Survey).

Health, Safety, and Compliance:

• Drive EH&S initiatives, promote EHS awareness, and monitor compliance within the team.

Performance Metrics:

• Collaborate with the Account Manager to track and improve KPIs such as productivity, field expenses, and Aftermarket Service Sales revenue/margins.

Job Requirements:

• Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• With experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• With understanding of EH&S standards and practices.
• With experience in conducting training sessions for technicians, customers, and dealers/distributors on Commercial Kitchen Equipment

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

The Position

This position is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and fostering a positive team environment. Supporting Eye care Practitioner (ECP) by addressing any concerns and feedback may have with empathy and professionalism.

Major Responsibilities

Supervisory

• Oversee and supervise a team of assigned customer service officers and ensures comply with company guidelines particularly related to quality of service.
• Improve Customer Service Officers communication skills by conducting training on Hoya’s ophthalmic lenses and optics related topics.
• Proficiency with all the in-house systems and tools, provide training and coaching to Customer Service Officers.
• A point of contact for demanding customer inquiries or complaints that require escalation beyond the Customer Service Officers.
• Coordinate daily workload with customer service team according to operation plan.
• Continuously review standard operating processes and workflows to identify ways to improve and increase customer satisfaction.

Customer Service

• Manage incoming phone calls, identify, and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Resolve product or service problems by clarifying customer’s complaint, determining the cause of problem, and explaining the best solution to solve the problem, expediting correction or adjustment, and follow up to ensure resolution.
• Handling reports related to complaints, feedback and product issues from internal and external.
• Ensure all orders are entered in a timely, efficient, and accurate manner.

Back-end Processing

• Receive and process incoming orders through phone calls, emails, fax, and online ordering system. And ensure that customer orders are processed in an efficient, accurate and timely manner.
• Ensure proper tracking on all the orders, liaise with factory, and updates customer on the estimated delivery timing.
• Coordinate & liaise closely with various internal departments & external parties to ensure timely service delivery for customers

Others

• Other duties may be assigned as business needs arise.

Qualifications

Education:

• Diploma in Optometry or equivalent

Experience:

• Preferred 2 years of relevant working experience in optical retails
• Familiar with the use of Microsoft Office products (e.g.: Word, Excel & PowerPoint)
• Customer service experience is an advantage
• Supervising experience is an advantage

Behavioral attributes:

• Strong phone contact handling skills and active listening.
• Strong problem-solving ability
• Ability to work in a fast-paced environment.
• A team player with great interpersonal skills.
• Positive attitude.

Others:

• Able to work overtime (as needed based on business requirements)
• 5.5 days’ work week (alternate Saturday):
• Mon, 9.00am – 7.00pm
• Tues – Fri, 9.00am – 5.30pm
• Sat, 9.00am – 1pm

Job Description & Requirements

• Supervise and coordinate activities of workers
• Instruct workers in duties, safety procedures, and company policies
• Record information, such as production output, operating times, and labor costs
• Maintain quality control and production records
• Schedule work assignments and prepare work schedules
• Evaluate work performance, and recommend personnel actions, such as promotions, transfers, and dismissals
• Oversee maintenance of greenhouses and equipment
• Confer with other supervisors to coordinate activities of individual departments
• Perform other duties as assigned
• Experience in a production environment (Mechanical and Electrical works)
• Experience managing workers
• Knowledge of plant operation
• Ability to monitor and maintain safety protocols