Job Description
-In charge of handling arrival and departure passengers, coordinating and assisting passengers at the check-in counter.
-Handle irregularities and complaints occurring from handling process and reporting to head quarter.
-Ticketing and reservation.
-Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors(UM), VIP passengers and passengers needing wheelchair assistance.
-Handle all the expenses and revenues of the department.
-Answering telephone calls and general passenger handling duties in the Passenger Service Section.
-Direct passengers through Customs, Immigration, and Quarantine, as required.
-Design and development of the in-flight catering both on the variety and quality as well as product quality control.
-Handle special tasks assigned by management and other ad hoc duties.
Requirements
-At least 10 years of working experience in airport passenger service at airline company.
-Customer oriented with pleasant disposition and ability to communicate with all level of people.
-Pro-active, self motivated individual who works well independently.
-Excellent interpersonal, written and oral communication skills.
-Japanese communication skill of JPLT N1 or eqivalent is required for this post, for accurate and prompt communication and direction to the relevant departments at the Tokyo head office, in the event of an emergency.
-Extensive knowledge of international and Japanese regulations of aviation industry.
-Proficient in MS Word, Excel, PowerPoint and other software.
