At R/GA, the Client Services team sit at the heart of all the work we do for our clients, who look to us to lead our integrated agency team as an extension of their client teams. We set the bar high at R/GA. We are not just “account people”. We don’t just strive to solve our client’s problems; we challenge ourselves to transform their entire category. Our people are expected to think, behave and function like CMOs, regardless of their title or level. That requires becoming intimate with all aspects of the client’s business, beyond just the work they hire us to do for them day-to-day.
We are T-shaped entrepreneurs who treat our client’s business like it’s our own. We represent the client’s voice inside the agency (when our clients are at their best), while keeping an objective perspective on what’s right for the client’s business and what will exceed their goals. We’re equal parts business partner, strategic marketer, connector, entrepreneur and trusted advisor.
As a Senior/Account Director, you will be charged with driving growth and retention of our clients and R/GA’s business. You will represent the day-to-day business partner and advisor to our clients and serve as the catalyst for innovative work across all departments and capabilities inside R/GA.
KEY RESPONSIBILITIES
- Foster a close communications relationship with client senior management, creating an atmosphere where issues regarding pricing, performance or teaming can be discussed opening and constructively.
- Provide leadership in the development of strategic plans that will grow client business as well as generate incremental billings and income.
- Participate in major client presentations and make other contacts that will strengthen the agency/client relationship.
- Oversee the planning process assessment, situation analysis, brand planning and development of strategic direct marketing plans.
- Determine staff hour requirements and other resources necessary to assure a high level of service to clients as well as profitability including the review of scope of work.
- Evaluate performance and skill level of account group personnel and recommend staffing changes necessary to support client needs.
- Review each client account’s profitability with the department supervisor periodically.
- Work with all departments on strategy, research and results measurement.
- Conduct regular meetings with the account team and relevant members of other services to discuss client problems, opportunities, and work in progress.
THE IDEAL PERSON FOR US
- Has outstanding presentation skills and experience.
- Can foster strong, cohesive working relationships across interdisciplinary teams.
- Uses alternative analytical approaches to solve digital/interactive/marketing problems.
- Can define solutions that generate measurable results for our clients.
- Exhibits a passion for digital marketing and the creative process.
YOU BRING THE FOLLOWING
- 8+ years’ digital agency experience.
- A proven track record of successfully managing multi-million-dollar accounts.
- Experience with various project types including web, mobile, video, brand, social and strategic consulting.
- Excellent people leadership skills for small to mid-sized teams.
- A track record of multi-tasking in a fast-paced creative environment.
- Proficiency in the fundamental MS Office software and G-Suite.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
