Key Responsibilities:

Plan and Implement Curriculum and Programmes

• Implement routine caregiving approaches and learning materials aligned to the Early Years Development Framework
• Create developmentally appropriate quality learning environments under the guidance of leaders
• Document children's learning and development
• Apply strategies to build respectful, responsive and reciprocal relationships with infants and toddlers
• Apply the health, safety, nutritional and hygiene practices in accordance with standards and procedures
• Implement developmentally appropriate activities in the infant care setting
• Lesson plans will be given by HQ

Build Stakeholder Relationships and Partnerships

• Build rapport with colleagues in accordance with Centre's strategies and policies to foster positive workplace relations
• Contribute to establishment of relationships with families to facilitate the continuity of care and learning between families and Centre
• Support the coordination of activities between home and Centre
• Support the collaboration with families and community stakeholders to enhance programmes and services

Manage Family and Community Programmes

• Collaborate with colleagues to execute outreach activities to promote Centre programmes and services
• Collaborate with colleagues to execute collaborative projects with families and community stakeholders
• Collaborate with colleagues to evaluate family and community initiatives and programmes for improvements

Conduct Routine Caregiving

• Conduct caregiving assessment and oversee the infant care department
• Provide routine caregiving practices in accordance to standards and procedures
• Provide inputs on areas for improvements for routine caregiving based on observations

Uplift Professional Practice

• Demonstrate behaviour that is aligned with the Centre's vision, mission and values
• Contribute to the development of appropriate teaching and caregiving methods based on emerging sector trends, technologies and tools
• Identify areas for improvement to enhance work performance
• Participate in professional development and service quality improvement activities
• Provide inputs for potential new teaching and caregiving approaches based on observations

Job Holder Requirements:

• Minimum Qualifications: Higher Certificate in Infant Care (HCIC) or Advanced Certificate in Early Years (ACEY) and Diploma in Early Years (L2) other qualifications as required by ECDA (if applicable)

Interested parties please email [email protected]

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Responsibilities:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

MindSpace Subject Specialist (The Woodleigh Mall)

https://mindspace.mindchamps.org/mindspace-the-woodleigh-mall/

Mindspace by MindChamps is the only after-school care, weekend enrichment and Holiday programmes for primary school students that incorporate the proprietary MindChamps research evidence-based pedagogy on 3-Minds Approach (Champion mind, Learning mind, Creative mind) and revolutionary Optimal Flow Method. When used in tandem, the 3 Minds will allow our students to achieve the Champion Mindset and unlock their full potential. The MindSpace curriculum is guided by the Optimal Flow Method, by breaking down topics learnt in school and build upon prior knowledge for better and understanding and recall. This will achieve subject mastery and empowering the child with confidence.

Our MindSpace centre (The Woodleigh Mall) is actively looking out for passionate MindSpace Teacher/Assistant Teacher. The position and job title will depend on your relevant experience and qualifications. You will be given the opportunity to grow together with the business and be rewarded commensurately for your efforts.

Job Responsibilities

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct MindChamps unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director.

Job Requirements

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects (English / Math / Sciences / Chinese).
• Able to teach two (2) or more subejcts will be preferred.
• Possess good communication and classroom management skills.
• Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.
• Creative and loving energy with a positive disposition.
• Excellent communication and classroom management skills.
• Excellent service attitude with good ability to manage enquiries from parents.
• Open to working on weekends, i.e. off days consist of 1 weekday and 1 weekend.

Additional Information

• Attractive remuneration and staff welfare benefits
• Ample opportunities for Career Progression
• Friendly and Conducive working environment
• Comprehensive HQ training for all teachers!
• Strong Curriculum team and mentorship programs available!
• Company Sponsorships

Benefits:

• Employee discount
• Medical benefit
• Parental leave
• Professional development

Supplemental Pay

• Performance bonus
• Yearly Bonus

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Responsibilities:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Job Responsibilities:

Achieve personal and group target
Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
Regular scalp check for customers
Provide consultation and recommend suitable treatments for the customer
Exercise full treatment compliance
Provide after sales & after treatment follow up with customers
Provide onsite training to junior/new hired consultant
Training will be provided
Job Requirements:

Willing to learn
Service oriented and well-groomed
Ability to work under pressure in a fast paced environment

Responsibilities:

To manage & oversee overall F&B operation & inventories
To upkeep cafe housekeeping, general cleanliness and hygiene
To assist in taking care of cafe cats including grooming, feeding & cleaning
To assist in customer service & orientation
To assist in preparing, serving of food/beverages & cashiering
Other ad-hoc duties required
Requirements:

Comfortable with cats & able to recognize cat’s behaviour & handling practices
Committed, responsible & well-spoken individual
Proactive & detail-oriented
Service-oriented, self-motivated & a good team player
Must be comfortable meeting & interacting with people
Willing to learn & pick up new skills for self-development
Able to work 6 days weekly including weekends & public holidays
Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
Food Hygiene Cert or barista/coffee skills is a bonus

Descriptions:

• Play an important role in supporting the learning and development of infants and toddlers through interactive and stimulating experiences.
• Share a special bond with these little ones as you partner their families and witness their development.
• You will partner with parents to foster the holistic development of infants and toddlers.

Requirements：

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Good communication and interpersonal skills
• A team player with passion and interest in caring for and developing infants and toddlers
• Basic computer skill would be an added advantage
• Island wide locations
• Work near home

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251

Registration No | R22111484

ABOUT US

HCSA Dayspring offers a caring, safe and therapeutic environment to help teenage girls who have suffered the complex trauma of physical, sexual or emotional abuse. Through the application of effective clinical therapies, the centre strives to help these girls become healthy individuals who can successfully reintegrate into their schools, families and society.

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

ROLE & RESPONSIBILITIES

The Night Therapeutic Care Worker (Night Youth Mentor) is responsible for providing trauma-informed

care, supervision, and management to Dayspring residents (female teenagers) at night.

• Provide care and supervision at night according to residents’ individual care plan
• Provide health and medical assistance to residents at night
• Manage residents’ behaviour at night using the approved reward and discipline system
• De-escalate and diffuse tension when residents dysregulate at night
• Assist residents when they prepare to sleep at night and wake up in the morning for school
• Complete bed checks and half-hourly rounds at night
• Maintain order, safety, and cleanliness of the care environment at night
• Respond to crisis situations and any unusual or challenging events at night
• Prepare breakfast and ensure residents take their breakfast
• Dispense residents’ daily allowance and manage the petty cash for residents’ pocket
• Chart resident’s behaviour and progress using the online Residential Record.
• Maintain an updated record of all residential records and logbooks

CANDIDATE REQUIREMENTS

Pre-Requisite:

• Agreeable to do permanent night shift
• Good command of English
• Must be able to work with teenage girls in a sensitive environment
• Licensing Agency, MSF, requires direct care staff to be minimum 21 years of age

Competencies:

• Minimum GCE 'N' Level, or equivalent qualifications
• With experience in working with youth at-risk
• With basic processing and counselling skills
• With knowledge of common issues and disorders that appears in trauma and abuse
• Suitable emotional attributes and resilence
• Good physical and mental health. Suitable emotional attributes and resilience
• Good interpersonal skills to work independently and as a team
• Energetic, enthusiastic and positive attitude to life and work
• Nurturing yet with clear, consistent and firm boundaries

Work Arrangement - Full -time; Part-time; Contract; Permanent

Workplace - Potong Pasir

Salary commensurate with experience. To expedite processing time, kindly please visit https://hcsa.org.sg/careers/ to complete the online job application form and attach your resume in the form.

Responsibilities:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

General

• Understand, imbibe & promote C3 mission, vision and values
• The counsellor is to provide counselling support and develop intervention plan for youths, from 12 to 40 years old.
• The ultimate goal is to improve the clients’ psychological and emotional wellbeing and support their counselling issues.
• The counsellor is trained to deal with a wide scope of issues and will be required to work with clients in an individual and group setting.

Job Description (Programme specific)

• To provide individual counselling for clients in need
• To provide group counselling for clients/ families
• To organize and conduct psycho-education workshops and support groups
• To coordinate and run outreach and public education activities relating to mental health
• To network with relevant stakeholders and external organizations
• To conduct analysis of community needs, develop, implement and grow counselling programmes and services to meet the needs of the community
• To plan, execute and evaluate on-going counselling Programmes and services
• To arrange provide supervision for interns, volunteers and staff in their counselling work

Requirements

• Possess a Masters in Counselling; with related qualifications or experience may also be considered
• 2-3 years of experience in individual counselling and group work preferably in mental health areas
• Able to work with youths, families and other stakeholders
• Member/ eligible for membership with The Singapore Association for Counselling
• Conversant in English, and preferably, a second language
• Good oral and written communication skills
• Pleasant and strong interpersonal skills
• Able to work as a team as well as independently
• Driven by passion to serve
• Mature and pleasant disposition

Other Responsibilities

• Assist in the various Programmes of C3 as required
• Assist in fund raising, administration and other responsibilities as required
• Any other responsibilities as agreed and assigned

Job Description

Patient Care

1. Register patients in the CMS (clinic management system) after verifying the eligibility with government and corporate benefits.
2. Updating TPA benefits in CMS to ease post consult and payment process.
3. Assist the Doctor in minor surgical procedures
4. Perform minor procedures (e.g. ECG) and taking of patient’s vitals and to update in the CMS
5. Ensure that right medication, right dosing, right quantity and right administrative route is dispensed accurately to the right patient and explained to the patient meticulously.
6. Ensure that proper collection from each patient after considering Govt schemes/ Corporate benefits. Also, ensure opening balance of float cash is accurate
7. Assist patients in making follow up appointments and scheduling of visits

Clinic Care

1. Ensure that the clinic is in working order prior to start of clinic shift
2. Top up consumables in Doctor's/treatment room
3. Washing of medical devices and equipment’s and performing sterilization (eg. autoclave)
4. Follow up on administrative tasks, scanning and sending of documents (referrals, labs, radiology) into the patient files. Also, tracking and releasing of patient reports
5. Perform administrative duties such as daily fridge temperature recording, sharp box disposal etc.
6. General housekeeping of the clinic to keep the place a safe and inviting place.
7. Closing of shift, including tallying of daily takings against payment mode
8. Ensure all medical devices are in working order daily and alert the Clinical Director for maintainence.

Inventory and other Administrative tasks

1. Perform timely claims (e.g. HSG, CHAS, Medisave, TPA)
2. Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
3. Manage rosters for Clinic Executives and locum Doctors
4. Attending to inbound enquiries from patients via various channels (WhatsApp, phone, e-mails)
5. Ensure good practices are implemented for inventory management and conduct periodic inventory reconciliation
6. Support the Clinic Director with reports on operations

- Candidates with more years of relevant experience will be considered in Supervisory role

Responsibilities:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

About Us

At How I Care, mental health and well-being are not just priorities—they are the essence of our mission. Based in Singapore, we are an Education Lab dedicated to elevating social awareness and personal growth through transformative education across Asia.

Our curriculum, now implemented in schools throughout the region, is tailored to the unique needs of each school year, aiming to equip students with effective strategies to embrace challenges and grow into socially aware, responsible individuals. We create engaging learning textbooks and conduct workshops that foster character development.

Join us in our mission to empower the next generation. Together, we can nurture a better tomorrow and ensure every student has the opportunity to thrive confidently and contribute meaningfully to their community.

Why Join Us?

Be part of a mission-driven organization making a difference in education and personal development.

Collaborate with a passionate and innovative team.

Opportunity to lead impactful IT projects and grow professionally in a dynamic environment.

Position Overview

Project Management

1. Oversee the planning, execution, and delivery of IT and software projects, ensuring alignment with scope, budget, and timeline.
2. Collaborate with internal and external stakeholders to define project objectives and requirements.
3. Manage project risks, develop mitigation strategies, and ensure smooth communication throughout the project lifecycle.
4. IT Infrastructure Management
5. Maintain and enhance the company’s IT infrastructure, including email systems, Microsoft tools, and content creation software.
6. Manage and troubleshoot Microsoft Azure services to ensure optimal performance and integration with existing systems.
7. Act as the primary IT resource for troubleshooting and resolving technical issues.
8. Identify, implement, and manage new technology solutions to improve business efficiency and team collaboration.
9. Ensure compliance with data security regulations and best practices to safeguard company and customer information.

Software and Application Development

1. Lead the development and implementation of software applications, including e-games and e-journals for global audiences.
2. Collaborate with developers to design user-friendly, efficient, and scalable solutions.
3. Provide training and support to staff for new systems and applications.

Technical Expertise

1. Utilize programming skills for front-end and back-end development.
2. Apply knowledge of algorithms, data structures, and security principles such as encryption, authentication, and authorization.
3. Employ testing frameworks and tools to ensure software quality and reliability.

Must Have

• Proven experience in project management within IT or software development.
• Strong knowledge of IT infrastructure management, including Microsoft Azure.
• Hands-on experience in software development, including coding and debugging.
• Subject-matter expert.

Technical Proficiency:

• Proficiency in one or more programming languages (e.g., Python, Java, C++, JavaScript).
• Familiarity with front-end and back-end technologies.
• Strong understanding of security principles, testing frameworks, and tools.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Team-oriented mindset with the ability to work independently when needed.
• Strong starter
• Adaptability to evolving business needs and a growth mindset.

Good to Have

• Experience with game design or e-learning tools is a plus.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, OR
• At least 3 years of experience in IT and Software Development

How to Apply

If you are excited about leveraging your IT expertise to support meaningful change, please click apply.

Salary will commensurate with experience

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

This new role will be working on the CREST Youth program (MacPherson/Geylang) area, complementing our current work for CREST Youth program (Central).

Basic Emotional Support

• Manage client through client engagement, information gathering, case assessment (BPSS, risk & needs assessment and other relevant assessment tools), case conceptualization, case planning and intervention plans for best clients’ outcomes
• Provide supportive counselling to clients through Face-to-Face and/or Online means
• Conduct visits to school/centre, home or hospital
• Advocate for the protection of client’s dignity and rights

Screening

• Screen referred young persons for mental health distress
• Recognise different levels of distress and provide relevant resources and basic supportive counselling via phone and face-to-face
• Identify presenting/underlying issues so as to design a care plan to enhance/maintain and promote psychosocial functioning of clients
• Link youths or caregivers with appropriate services for continuity of care

Programming

• Conduct risk assessments and ensure safety plans
• Monitoring youths at risk of mental health issues
• Facilitate group activities in collaboration with the centre team
• Plan, coordinate and accompany youths for outdoor activities as well as collaborate with team on such outings
• Plan and coordinate social recreational activities and events
• Run support group for youths (online/Face to Face)
• Design, implement and conduct Group work and Interest based groups for youth
• Conduct/Facilitate talks and workshops
• Engage online community (Discord, Instagram) / Social media Campaigns and outreach
• Ensure safety and well-being of youths and caregivers at all times in and out of centre
• Inform professional staff of critical situations involving conflict, violence and other emergencies promptly
• Manage and/or assist in crisis intervention

Outreach and Co-Lab

• Be involved in outreach initiatives to raise mental health literacy in young people and the general public
• Coordinating, planning and creating social media posts for outreach
• Coordinate volunteers, co-lab partners, mentees and interns, and ensure proper documentation
• Source for and liaise directly with persons-in-charge of various agencies or groups who provide youth volunteers

Administration and Evaluation

• Perform administrative duties (complete case notes, compile basic statistics and reports, file documents, handle public enquiries through phone, email and face-to-face)
• Administer K10 evaluation to youths and caregivers, and ensure proper documentation
• Assist Head and Admin Officer in Annual Report or statistics collation when necessary

Operations (Potential satellite location)

• Coordinate and contribute to the design monthly programme calendar, youth programs posters
• Coordinate and attend to all visits to the centre

Other Duties

• To work on ad-hoc projects, community outreach programmes and events, ie World Mental Health Day, YOUth Alive!, etc.
• Volunteer management

What You'll Do:

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Other ad-hoc duties as assigned

What You'll Need:

• At least 2 years of relevant work experience in customer service and handling chat enquiries
• Strong customer service skills
• Excellent communication, written and interpersonal skills
• Ability to multitask, organize and prioritize work
• Ability to work independently while being a cohesive team member
• Ability to work on Alternate Saturday

What We'll Provide:

• We have regular wellness programmes to promote healthy living
• You will work in teams that thrive on collaboration for outstanding achievements
• We provide access to an extensive range of training opportunities and encourage staff to take charge of their personal development

Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.

• First contact for applicants, answer phone calls and reply email queries.
• Assist in admissions and discharge processes.
• Keep proper records of resident’s / client’s file, ensure completion of forms and data are updated in a timely and accurate manner.
• Conduct financial Means Test and determine the subsidy quantum.
• Liaise with resident’s / client’s NOK or guarantor regarding subsidy, billing, and charges.
• Update ILTC portal on required information.
• Assist in preparation of monthly reports.
• Debt management, remind clients on due payments and outstanding balance.
• Contribute and ensure that the department meet its KPIs.

Requirements:

• Minimum GCE O Level
• at least 1 year of relevant working experience

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus