Total 79,789 Others/Any customer experience manager job vacancies in Singapore

JOB DESCRIPTION

The responsibility of this position is to drive and manage the Keppel submarine cable infrastructure projects which includes the following activities.

• Work with the Joint build partners, customers and internal business/commercial teams and plan for new subsea cable projects through diverse, secure and practical routes that meet all stakeholders needs and where there is a customer demand.
• Convert the business requirements into detailed engineering specifications by evaluating the industry trends, proven state of art technology, cost optimization, future proofing, optimum fiber pair count, etc.
• To evaluate the optimum cable route through desktop study by engaging with relevant vendors, drive Invitation to Tender process by capturing the Cable owners/Joint Build Partners’ requirements, evaluation of bids, adjudication and selection of vendors by forming various metrics of evaluation.
• Development and finalization of supply contract with the subsea cable vendors by close coordination with the Joint build partners, internal legal team and various stakeholders.
• Work with the submarine cable vendors & partners and drive the implementation of the submarine cable system including design, manufacturing and installation activities.
• Collaborate with the landing service providers, vendors, partners and various internal teams and ensure that the purchasers’ deliverable items (say permits, cable landing station, fronthaul route, wayleave/lease for the land, etc.) are made ready on or before the target timelines, which also includes the formulation and execution of agreements from the technical aspects.
• Work closely with the customers, partners and suppliers on project implementation activities like site survey, design/build of CLS, installation, testing and commissioning of submarine cable and terminal equipment and follow up regularly to get all activities completed on time.
• Ensure that the customers obtain their relevant statutory permits in their respective countries for initial installation with regular follow-up and providing necessary support to them as well as coordination with the supplier.
• Ownership and management of the customer experience and relationship management;
• This position serves as a subject matter expert and a point of contact for the customers and partners on the implementation of the subsea cable cable projects.
• Conduct periodic review meetings with partners/customers/stakeholders and various vendors/providers to discuss about performance, issues and related action items.
• Travel may be required within the region or other regions to assist at various sites. Must have good communications skills.
• Project and Operations activities can often require after-hours coordinated activity and/or unplanned after-hours accessibility involving customer specific.
• Ability to multi-task and work independently with minimal supervision in a non-structured environment. Superior interpersonal skills required to work with suppliers, partners, customers and internal departments for managing the life cycle activities of the submarine cable operation.

JOB REQUIREMENTS

Knowledge and Skill requirements

Education and Experience

• Degree in Engineering. (Electrical, Electronics or Telecommunication Engineering)
• At least 7 to 10 years + relevant experience in submarine cable operations or submarine cable projects

Knowledge, Skills and Abilities

• Experience in driving submarine cable projects especially on the conceptualization, design, vendor selection, contract forming and Project implementation stages.
• Experience in working with submarine cable equipment like PFE, monitoring equipment, OADM, SLTE, OTDR/COTDR, Spectrum analyzer, etc.
• Experience in handling customer service delivery, assurance or partnership management.
• Well-developed analytical and problem-solving skills, with the ability to set priorities, recognize basic causes, and recommend problem solutions that meet the practical needs of the business
• Good communication skills (both written and verbal)
• Balanced interpersonal style; a team player able to work effectively with employees at all levels
• Self-starter, able to take initiative and work with minimum direction in a fast-paced environment
• Ability to work under severe time pressure

Job Summary:

The Business Development Manager (BDM) for Corporate Services will be responsible for driving growth by identifying new business opportunities, establishing and expanding relationships with key clients, and building a strong network of leads. This role involves identifying market trends, understanding client needs, and developing tailored solutions to meet corporate service demands. The ideal candidate will be a self-starter with excellent networking abilities, capable of independently sourcing and nurturing leads while contributing to the overall strategic goals of the business.

Job Responsibilities:

• Handle walk-in, phone or email inquiries promptly and professionally
• Identify and generate new leads through personal networks, referrals, industry events and digital platforms
• Build and maintain strong relationships with existing clients while identifying opportunities for upselling and cross-selling services
• Follow up on inquiries, quotations, and proposals to close deals effectively
• Serve as the main point of contact for key clients, providing ongoing support and ensuring satisfaction
• Meet or exceed sales targets and KPIs by driving new business and expanding existing accounts
• Work closely with internal teams (service delivery, operations and finance) to ensure smooth client onboarding and service delivery
• Assist in marketing, partnership, and collaboration activities in order to generate new leads

Skills & Qualifications:

• Proven experience in business development, sales or corporate services
• Strong ability to network, build relationships, and generate leads independently
• Excellent communication, negotiation, and presentation skills
• Knowledge of corporate services industry trends and market dynamics
• Able to work independently, prioritize tasks and meet deadlines
• A proactive, goal-oriented and result-driven attitude

Responsibilities:

• Well-versed in Construction Method Statements
• Manage Piling, Excavation, ERSS, RC, and Architecture work
• Preparing the site and liaising with other construction professionals before construction work starts
• Developing the program of work and strategy for making the project happen
• Planning ahead to prevent problems on site before they occur, planning the delivery and storage of equipment and materials
• Making safety inspections of the site when work is underway and ensuring regulations relating to health, safety, and the environment are adhered to
• Ensure progress of work is within budget & timelines as well as quality & safety objectives
• Control and monitor work progress and resources
• Lead a team of technical staff in daily operations

Requirements:

• Recognized Degree in Civil Engineering
• Min 10 years of civil engineering experience of which includes 5 - 7 years in managing a construction team for LTA MRT projects
• Well-versed in construction sequence, principles and LTA regulatory requirements
• Good leadership skills
• Good communication and interpersonal skills
• Great team player

To view more roles within the Construction & Engineering | Project Management Sector please visit our LinkedIn page @ Artemis Executive Solutions. We thank you for taking the time to apply but due to the high volume of applicants, we regret to inform you that only shortlisted applicants will be contacted.

EA Lic. No. 22S1050 | R1330228

About IMAPAC:

IMAPAC stands as the ultimate provider of comprehensive live conferences/exhibitions, biopharma data, and digital marketing solutions tailored for the worldwide biopharmaceutical industry. Our primary goal is to champion the full spectrum of services offered by global biopharmaceutical organizations and research institutes.

Focused on strategic regions known as R&D hubs for biologics, biomanufacturing, and biotechnologies, our conferences and digital marketing services are finely tuned to meet the unique requirements of each area. Recognizing that different regions have distinct needs, we meticulously craft events that cater to the specific demands of biopharmaceutical companies across Asia, Europe, and the UK.

What is it like to work with IMAPAC?

If you're someone passionate about event planning and thrives in a collaborative work setting, we're eager to hear from you and discover more about your background. At IMAPAC, you'll delve into engaging projects and have the chance to interact with influential figures in the life sciences sector. Join our vibrant team and contribute to impactful initiatives spanning across Asia Pacific, Europe, and the UK!

About the role as Business Development Manager-

If you're someone passionate about event planning and thrives in a collaborative work setting, we're eager to hear from you and discover more about your background. At IMAPAC, you'll delve into engaging projects and have the chance to interact with influential figures in the life sciences sector. Join our vibrant team and contribute to impactful initiatives spanning across Asia Pacific, Europe, and the UK!

This is a great opportunity for someone to join the team and learn the ropes of B2B marketing sales, as well as being the main point of contact for our clients. You’ll be at the forefront of ensuring we reach greater heights

Key Responsibilities

• Meet sales targets for digital advertising services, including but not limited to EDM campaigns to IMAPAC’s curated database, social mediaadvertisements, and arranging targeted client meetings (virtual or in-person).
• Generate leads through proactive outreach, including cold calling and prospecting potential clients.
• Identify opportunities in target markets with support from the marketing team
• Build and nurture strong relationships with key customer accounts, ensuring long-term partnerships.
• Attend client meetings—both virtual and in person—to understand their needs and offer tailored advertising solutions.
• Provide expert advice on digital advertising services, helping clients achieve their marketing goals.
• Represent the company at events, networking sessions, exhibitions, and conferences to promote services and generate leads.
• Respond promptly to incoming inquiries and leads to convert opportunities into sales opportunity
• Continuously develop a robust pipeline of leads to secure new business opportunities.
• Maintain accurate and up-to-date sales reports for regular review during periodic meetings
• Travel for on-site management and client engagement, as needed.
• Collaborate closely with project teams to deliver impactful and results-driven advertising solutions.
• Act as a passionate advocate for IMAPAC’s digital advertising services and the brand as a whole.

Requirements

• No fears of getting rejected by our clients
• Excellent communication skills and leadership qualities
• Planning ahead
• Follow up with clients
• Passionate and willing to learn about B2B sales
• An excellent communicator
• Positive attitude and confident personality

Skills preferred but not mandatory to have

• Experience with website advertising, including knowledge of audience targeting, ad formats, and campaign optimization.
• Strong understanding of metrics such as open rates, click-through rates (CTR), and bounce rates to drive engagement for email marketing and newsletter campaigns
• Ability to analyze advertising metrics like impressions, engagement rates, and conversions to refine strategies and improve ROI for clients.
• Experience consulting with clients to craft personalized advertising strategies tailored to their objectives and target audiences, particularly in the B2B space.
• Skilled in presenting campaign performance data to clients, showcasing results and offering actionable recommendations for future improvements.

Why Choose Us?

• Positive work culture focuses on diversity and innovation.
• Opportunity to make a profound impact on the biopharmaceutical industry.
• Shape meaningful networking opportunities within the biopharma space.
• Competitive remuneration and travel opportunities.

If you're ready to take on a challenging and rewarding role as a Business Development Manager and contribute to the success of our industry-leading conferences, we invite you to join us at IMAPAC. Submit your application today and be part of our journey to drive innovation and positive changes in the biopharmaceutical sector.

UnaBiz is the leading IOT company in Singapore. HQ in Singapore, with office in Taiwan, Japan, France, Spain and providing IOT solution globally.

Join the company that supplies solutions to established local and MNC like SIA, CBRE, JLL, Certis, Engie, and many more!

Job Descriptions:

• Identify and target potential clients for IOT solutions
• Develop and execute effective sales strategies to penetrate the target market and expand the customer base.
• Stay updated on industry trends, competitor offerings, and emerging technologies in the smart workspace domain.
• Establish and nurture long-lasting relationships with key decision-makers and stakeholders.
• Conduct engaging product presentations and demonstrations that showcase the features and benefits of our smart workspace solutions.
• Collaborate with clients to understand their unique needs and tailor solutions that align with their business objectives.
• Lead the entire sales process, from lead generation to contract negotiation and deal closure.
• Develop and execute an effective sales strategy to ensure a high-quality sales pipeline and closure rate.

Job Requirements:

• Technical/engineering background and/or experience in Computer / Electronics / Sustainability
• Excellent communication and interpersonal skills, with the ability to present to diverse audiences.
• Proven track record of at least 2 years in B2B sales, preferably in technology or smart solutions.
• Ability to identify market opportunities and drive revenue growth.
• Strong organizational skills and ability to manage multiple priorities effectively.
• Self-motivated and results-oriented, with a proactive attitude toward problem-solving.
• Proven sales track record.

Rewards:

• Career advancement opportunities
• Free lunch in office provided
• Free transport to/from office

Primary Purpose:

Functions as a senior technical specialist or in a lead role in mechanical design. Works independently and applies advanced engineering techniques and analyses for problems and methods.

Responsibilities:

• Concept, Functional, Preliminary and detailed design of mechanical process systems for water and wastewater treatment plants, including screening equipment, physical-chemical treatment plants, biological treatment plants, blower equipment, odour control plants, disinfection plants and sludge treatment plants
• Concept, Functional, Preliminary and detailed design of various pumping systems for water, wastewater and sludge treatment plants
• Concept, Functional, Preliminary and detailed design of ancillary systems including chemical feed systems, mechanical ventilation systems, and drainage systems
• Preparation of General Arrangement and equipment layout drawings
• Preparation of mechanical process equipment and pump specifications
• Mechanical equipment and pipe sizing and calculations
• Review and evaluation of vendor submissions
• Coordination with other disciplines e.g. civil, structural, electrical, building services, and instrumentation & control designers
• Lead meetings, discussions with clients, contractors and vendors
• Provide engineering support for bids & proposals
• Provide engineering support during construction
• Provide engineering support during testing and commissioning
• Provides project cost estimates to client
• Design management and project management of proposals and projects where the scope is primarily mechanical / process

Preferred Qualifications

• A Professional Engineer (PE) registered with Professional Engineers Board Singapore or Chartered Engineer
• Possess a university engineering degree (mechanical)
• Candidate shall have minimum of 10-15 years’ experience in the mechanical design of wastewater treatment (municipal and industrial)
• Able to work independently in producing the project deliverables to meet project timeline
• Leads and guide a team of engineers and carries out QA/QC work on their designs
• Proficient in written and oral communication with good interpersonal skills

KEY TASKS AND RESPONSIBILITIES:

• Ensuring Safety of the vessel and her crew always remains of the highest priority.
• Oversee and manage entire technical requirements and operation of Offshore vessels such as DP2, DP3 Subsea Dive Support (DSV), PSV, AHTS, and other assets.
• Responsible and accountable for the performance of the technical and purchase personnel under your responsibility including but not limited to providing them with direction, performance management and any skill upgradation in line with company’s requirements and policy.
• Monitoring technical costs of managed vessels and ensuring follow-up of cost control with vessel Master and Chief Engineer.
• Project Management, Plan, manage, monitor, and execute vessels repairs, dry dockings, and conversions within agreed budgets.
• PIC for any client’s surveys, inspections including OVID, MWS, and coordinate with relevant departments to close out the findings in the punch list before mobilization.
• Manage the direct interface with the clients, intermediaries, ship owners and other stakeholders involved, ensuring active involvement, timely responses with a broader overview of actions, and its consequences.
• Developing programmes for continuous improvement and to ensure that Technical Management staff and the Vessel Engineers are kept aware of new or changing regulations and industry initiatives.
• Ensure reporting monthly to clients on plan ahead for each vessel as well as review of monthly costs, monthly reports, PMS data etc. and accordingly, prepare reports for the MD for his review.
• Approving orders, invoices, and payments up to limit of authorisation.
• Responsible for implementing and maintaining a safe, cost efficient and environmentally sound operational standard in compliance with the Company’s Safety and Quality Management System as well as the International Marine regulations, IMCA and the vessels’ Classification.
• Work with all teams for tender bids, submissions etc. as well as operating cost forecast.
• PIC for any emergency response, clients interface, and with Incident accident investigations, High Potential Near Misses and Technical incidents.
• Additional works and tasks as advised by the MD.

REQUIREMENTS OF THE JOB (Essential skills, qualifications, and experience):

• Previous experience in an offshore and marine operations related company, ideally within a Ship Management or with Ship Owners, owning and operating high specification DP Subsea and Offshore vessels.
• Prior experience either as Technical Manager (Offshore) for a minimum of 5 years or as an Offshore Vessel Manager for a minimum of 8 years.
• Prefer to have sailed as a Senior Marine Engineer or Chief Engineer on Offshore vessels (Subsea, OSV etc.).
• Recognised marine qualification/experience either at sea or shore-based experience.
• Ability to manage and administer personnel under your responsibility.
• An acute understanding of how the offshore business works, with tight deadlines, clear and apt responses.
• Ability to communicate efficiently and effectively.

• Location: Tuas Ave (Company transport at designated pick up points - Jurong east, Bukit batok, Choa chu kang, Lakeside, Tuas crescent etc)
• Working Days: 5-days work week (40 hrs)
• Working hours : 8am – 5pm / 9am – 6pm
• Salary : $4,000 to $5,500

Responsibilities:

• Develop new customers and maintain existing customers
• Handle new sales enquiries and preparation of quotations
• Work closely with sales team on execution of marketing and sales activities
• Develop and implement strategic plans to increase sales
• Follow up on projects, delivery and relevant documents
• Manager customers' accounts, credits and payments

Requirements:

• Diploma/Degree with 1-2 years of sales experience in steel industry
• Possess good knowledge of various steel products with prior experience in project sales
• Proficient in sales prospecting and able to drive sales process from plan to close

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

[Job ID: 706365]

Responsibilities:

• To support Japanese expatriates with their smooth relocation process including visa support, setting up bank accounts, housing/service apartments etc.
• Conduct onboarding and offboarding orientation.
• Support Japanese expatriates with their employee benefits arrangements such as children education allowances, medical expenses, housing allowance and memberships etc.
• Arrange billing with Tokyo HQ including JAS fees, trainee fees etc.
• Manage golf sets and corporate golf memberships maintenance including application, transfers and cancellation for subsidiary companies.
• Update and maintain HR-related data such as headcounts report, mailing list, organization charts, contact lists etc.
• Research and report on housing rental trends for negotiation of allowances review with Tokyo HQ.
• Maintain relationships and negotiate corporate rates with service apartment vendors.
• To support VIP visits, organize meetings and gatherings for Japanese expatriates.
• Organize crisis management simulations exercise including for subsidiary companies.
• Manage the documentations for corporate ACRA filing and update.
• Stand-in as Personal Assistant for General Manager (GM)/Acting GM in case of secretary absence.

Requirements:

• Min 3-6 years of relevant experience handling Japanese expatriate onboarding/offboarding
• Proficiency in Japanese (JLPT N1, N2) to communicate effectively through phone calls, emails and/or meetings with Tokyo HQ, as well as both local and expatriate staff in the branch offices and subsidiary companies
• Prior experience handling work pass applications
• Proficient in MS Office applications and accounting systems such as SAP

To Apply, please kindly email your updated resume to [email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771

Our client is an European MNC, leading player in telecommunications industry. They are looking for a Human Resource Manager to assist their HR team for the next phase of their business. They are located in Central - easily accessible.

Duties of Human Resource Manager:

• Plan and manage manpower requirements across short-, medium-, and long-term horizons, ensuring alignment with organizational needs.
• Monitor and report on resource activities, addressing deviations from plans and taking corrective action.
• Maintain a comprehensive database of updated job descriptions and oversee the creation of new roles in collaboration with hiring managers.
• Stay updated on HR manpower planning techniques, recommending improvements for greater efficiency.
• Manage end-to-end recruitment, including sourcing, interviewing, background checks, and onboarding.
• Develop and oversee performance management frameworks to drive employee engagement and growth.
• Implement process improvements across the employee lifecycle and drive leadership development programs.

Requirements:

• Min Degree in relevant discipline.
• Proven track record in company's HR improvement process.
• Min 10 years of HR experience, with 6 years in HR Management level.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Key Responsibilities

• Develop and implement sales strategies to meet or exceed revenue targets.
• Manage and motivate the sales team to achieve overall targets.
• Monitor and analyze sales activity and identify opportunities for growth.
• Collaborate with marketing and product development teams to create effective sales campaigns, promotions, and product launches.
• Provide exceptional customer service to promote customer loyalty and retention.
• Develop and maintain positive relationships with key clients.
• Prepare and deliver sales presentations and proposals to potential clients.
• Present sales reports to upper management and make recommendations for improvement.

Requirements

• Bilingual (English & Chinese)
• Able to accept 6 days work per week (Rest day will fall on weekdays)
• Minimum of 2-3 years of experience in a similar role
• Proficient in e-commerce (Lazada, Shopee, website)
• Excellent communication skills, effective leadership, and time management skills

About the company

Our client is a well established healthcare company and they are now looking for an Internal Audit Senior Manager to join them.

About the job

Reporting to the Internal Audit Director, you will contribute to enhancing and protecting the organization’s value by providing risk-based assurance, advice, and insights. As an individual contributor, your role will focus on becoming a subject matter expert in Internal Audit, collaborating with management and business units to improve internal controls and support corporate governance and work with business and risk owners to manage risks and propose practical internal controls. Key responsibilities include assisting with the annual audit plan, conducting financial, compliance, and operational audits, offering recommendations for improvement, managing audit teams and overseeing outsourced providers. Additionally, you will be involved in investigations, advisory projects, and monitoring the closure of audit issues while supporting the business strategic transformation and governance processes.The ideal candidate is one who is a strong team player with excellent communication and stakeholder management skills.

Skills and experience required
A recognised degree in Finance or Accounting or equivalent with at least 10 years of relevant experience. Background from public sector entities will be an added advantage.

Why is this a good role?

This is a great role because it offers a strong focus on project management rather than traditional on-the-ground internal audit work, making it ideal for someone seeking better work-life balance. With no travel involved, you'll have the opportunity to lead projects and presentations, gaining valuable experience in stakeholder management. The role allows for greater exposure to strategic decision-making, while still providing the chance to influence and improve internal controls, making it a great fit for those looking for a balance of impact and flexibility.

To apply online please use the 'apply' function, alternatively you may contact Adriel Law at [email protected] (EA:94C3609 / R1655690)

The candidate will have opportunities to work on exciting projects/deals in the fast-growing data centre industry, seeing through the entire project life cycle from inception to execution. He/she will be part of a team that works closely together to identify, source, negotiate and execute business opportunities in both new and existing markets.

As part of Keppel Group’s drive towards advancing sustainable development, the candidate will also have opportunities to be involved in the development and implementation of sustainable solutions in the data centre space.

This role will report to the Head of Business & Programme Development and is based in Singapore.

Job Description:

• Drives data centre development projects in Singapore and overseas
• Actively contribute and participate in driving/co-driving key strategic initiatives and in developing business or investment cases (including but not limited to new market entry, partnerships, decarbonisation/renewables etc)
• Provide overall support for an innovative and sustainable data centre campus development in Singapore
• Involve in sustainability efforts to decarbonize new and existing data centres, including working with renewable energy and low carbon energy providers
• Support end-to-end investment process, including origination, deal evaluation, commercial viability, financial analysis and modelling, negotiations, due diligence, and execution
• Conduct market research / scanning and be up to date with industry developments in key identified markets
• Prepare briefing papers and presentations materials for management, potential partners and customers
• Mentor and guide junior team members where necessary
• Support ad-hoc initiatives as required

Job Requirements

• Bachelor’s degree in Business, Accounting, Economics, Corporate Finance, Real Estate, Environmental Engineering or equivalent
• Minimum 8 to 12 years relevant working experience in business development, real estate, infrastructure, investment banking, renewables, or M&A. Experience in data centres or energy-related industries is a plus.
• Good business acumen to be able to negotiate and structure deals. Demonstrated ability to engage senior stakeholders.
• Able to work independently in a fast-paced environment, driving and executing initiatives under pressure and tight deadlines.
• Ability to conduct financial, commercial and risk analyses of business opportunities.
• Good communication and writing skills. Competent in MS Word, Excel and PowerPoint
• Enthusiastic learner who is independent, self-motivated and proactive, yet also an effective team player
• Willing to travel as required

The focus of the role is to support design, execution and project management of the implementation of business sustainability priorities and associated sustainability reporting activities. To support and work to the programme leader.

How will you value-add?

Demonstrating senior manager level capabilities in the following areas:

• Technical expertise in climate science and/or climate risk analysis;
• Building and managing relationships with other teams/functions across the network, including effectively managing a matrixed organisation;
• Executing against multiple defined workstreams to deliver on overall programme objectives.

In addition, the role will suit candidates who can demonstrate:

• Agility and resiliency, with an ability to operate in an ambiguous and dynamic environment;
• Previous successful relationship building and communication skills
• Global acumen at senior manager level
• A broader strategic interest in our global network

Previous experience working in a network role would be beneficial, but is not necessary.

About you

• Possess a Bachelor of Science in Climate related subject
• 8-10 years of experience in area of environmental and climate matters
• Willing to travel up to 20% of the time

Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking segment.

about the job

As a Relationship Manager, you will responsible for:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• At least 1 year of financial sales experience would be advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Description

• Lead a team of application development to plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different domain application teams to manage technical and security related dependencies of the solution
• Plan, monitor and manage risks/issues related to technical application delivery and to provide L3 support as needed
• Provide status update related to technical delivery
• Partner with Program and/or Project Manager managers, Business analysts and system analysts to collate, understand and finalize functional and technical requirements
• Partner with SA & subject matter experts to understand and implement functional and technical requirements
• Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)
• Partner with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
• Have a hands-on approach to ensure that the application teams build the enhancements according to the solution plan
• Partner with Test Manager to ensure completion of SIT, UAT, performance / load testing and application security testing with quality results
• Work with Security to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan
• Prepare and Manage technical implementation plan across application teams
• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Work with vendor to ensure product deliveries are timely and good quality.
• Manage budget coming from different projects.
• Ensure project documentation is done up in accordance to bank standards

Requirements

• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory
• More than 10 years’ delivery record in developing and delivering global / regional Cards solutions for a multi-national/regional company with annual budgetary responsibility
• More than 5 years’ leadership experience in managing IT Cards delivery teams
• Strong technical/platform knowledge on Cards domain (e.g. Cardlink, VisionPlus), mainframe (CICS/Cobol), 3D Secure application (e.g. 2C2P, Arcot), Cards API, Loyalty & rewards (e.g. One Empower app)
• Hands-on experience in leading Cards Migration delivery (e.g. Cardlink, VisionPlus, Loyalty & Rewards app)
• Experience in managing an application development team in implementing large-scale cards projects for banking or financial services
• Strong customer service focus with the ability to communicate with highly technical management teams.
• Proven track record of running a cross functional horizontal team, supporting multiple delivery teams
• A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders
• Good problem-solving, analytical, synthesis, system thinking and solutioning skills
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

JOB RESPONSIBILITIES:

• Attend to all walk-in residents, including updating feedback provider on the action taken;
• Utilise system to check past feedback cases or create new cases;
• Issue events/facilities booking permits as and when required;
• Reply to feedback emails & calls;
• Attend to cases on site (including house visit), where required/instructed;
• First responder for any escalated cases;
• Communicate with external agencies for cases;
• Any other duties as instructed by the supervisor.

JOB REQUIREMENTS

• Experienced in handling difficult people;
• Possess good interpersonal skills;
• Work well under pressure;
• Effective written & verbal communication;
• Must be able to attend cases on site independently;
• IT savvy;
• Working Hours: Mondays - Fridays: 8am to 5pm with an additional 1 Saturday per month - 8am to 1pm;
• To be stationed at Bedok Branch Office depending on the deployment.

Only shortlisted candidates will be notified.