Total 80,793 Others/Any customer experience manager job vacancies in Singapore

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Role and Responsibilities

• Pleases customers by providing a pleasant dining experience
• Accomplishes restaurant human resource objectives by orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees.
• Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Meets restaurant financial objectives forecasting requirements, preparing annual budget scheduling expenditure, analysing variances, and initiating corrective actions.
• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, complying with legal regulations.
• Ensure proper grooming and hygiene standards for all kitchen staffs.

Qualifications and Education Requirements

• 5+ years of hospitality related experience

• 3+ years of restaurant manager or leadership experience

• Diploma or Degree (management, hospitality management)

• Customer service

• People management / fostering teamwork

• Good verbal communication

• Self-motivated with high energy level

• Multi-tasking

• Resolving conflicts

Benefit
√ Attractive Salary Packages
√ Referral Incentive
√ Performance Bonus
√ Medical & Dental Benefits
√ Training & Certification
√ Career Advancement
√ Annual Leave (up to 18days)
√ Meal allowance/ Staffs Discount
√ Birthday Vouchers

Working Hours/Location

• 5.5 working days
• Split Shift
• Part time is welcome to apply

To Apply:

Please send your resume to us at [email protected]

*Singaporeans Only.

Responsibilities:

· Participate in AGILE project running on SCRUM sprints and daily stand-ups.

· Responsible for design, coding, testing and documentation.

· Able to liaise with the customer in requirement gathering, acceptance testing and troubleshooting.

· Develop secure, scalable and good-quality application programs and API.

· Perform data migration, data transformation, and scripting.

· Have a passion for delivering zero defect codes and be responsible for the codes developed.

· Participate in continuous integration activities and DevSecOps for testing and deployment.

· Liaise with internal and external parties for integration with external systems.

Requirements:

· Minimum 1 year experience with systems implementation and software development lifecycle processes. Applicants with no experience are welcome to apply.

· Degree in Computer Science, IT or equivalent

· Hands-on experience in transforming functional specifications into design specifications.

· Familiar with some of these Web Technologies such as NodeJS, React, Typescript, MongoDB, Java Spring Boot

· Good team player with strong communication and interpersonal skills.

· Familiar with Publish-Subscribe pattern

· Experience with SolaceMQ and IBM MQ

· Experience with Kafka

5-day week @ AMK area

Maestro HR

damien lee tian hong

R1106726

16C8462

Responsibilities:

• Leading a team and overseeing daily restaurants operations to ensure smooth operations.
• Assure that the remarks and online reviews accurately reflect the guests' experiences.
• Accountable for P&L, goal setting, and budget management.
• Increase revenue via events and activations.
• Establish offers and modify it to reflect the evolving market trends.
• Guarantee the effective possible building maintenance.
• Guarantee that the team is driven by a clear vision and goals.
• Accountable for the visitors' and staff members' health and safety.

Requirements:

• Diploma or Degree or relevant field
• At least 5 – 8 years of restaurant operations experience, preferably with western cuisine and bar setup background

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Attractive Sales Incentive Programme
• Internal Growth Opportunities

About Our Client

My client is a global leader in smart home automation solutions, specialising in motorised systems (ie. window blinds, awnings, and smart motors/controls. My client prioritises innovation, reliability, and user-friendly design to enhance the comfort and convenience of their customers' spaces.

Job Description

• Drive business development and growth activities specific to projects in the Hospitality and Commercial sectors
• Create and maintain strong relationships with customers/partners across various channels in the market to ensure a long-term business relationship
• Work with internal stakeholders (ie. Marketing) to identify gaps in product solutions and make consistent improvement to ensure good customer feedback
• Engage with regional markets to ensure competitiveness across countries

The Successful Applicant

• About 3 years of B2B Sales experience in relevant industries - Smart Automation, Motor, Control solutions
• Strong contact network across Commercial (ie. offices, government bodies, malls) and Hospitality industries
• Fluent in multiple languages is a plus to engage with current channel partners across regional markets/offices
• Comfortable with regional travel

What's on Offer

This is an opportunity for you to expand your portfolio and network across Commercial and Hospitality sectors, and work across regional markets in the Smart Automation industry.

Reporting to the Head of Legal Department, the incumbent will support and oversee the administration of contracts from initial negotiation to completion of projects, including cost and budgetary controls, extension of time claims, procurement, variations and other contractual and legal matters.

Main Responsibilities:

• Provide assistance and support on contractual issues for new projects and on-going projects
• Initiate change orders, request procedure, prepare and coordinate any claims under the project. In the case of non-resolved disputes, work out change or claims amount and schedule impact, keeping all records and files related to these items
• Administer all contractual correspondences with client, sub-contractors and vendors
• Provide support in reviewing and drafting of contractual documentation and qualification notes

Requirements:

• Possesses at least a Bachelor's Degree in Engineering/Quantity Surveying/Legal related or its equivalent discipline
• Preferably with at least 10 years’ working experiences in contracts administration and claims management in similar industry
• Possesses good negotiation skills and the ability to meet tight schedules/deadlines, with good planning and organizational skills to manage and prioritize multiple projects
• Possesses good written and verbal communication skills in both English and Mandarin to liaise with both our external and internal stakeholders from China and other countries
• Able to be relocated to China

Interested candidates may email their resumes indicating qualification, details of past/current work experiences, present and expected salaries and reasons for leaving past/present employers to [email protected]

• Individual Contributor Role
• Robust Growth Strategies

About Our Client

My client is a premier provider of materials testing, product qualification testing, and calibration services for customers across industries and market sectors; offering state-of-the-art facilities and expertise to ensure product reliability, safety, and compliance through rigorous testing and analysis.

Job Description

• Manage and develop key accounts that are assigned in the respective sectors, identifying opportunities along the sales cycle to cross-sell/up-sell services sales from existing customers
• Drive new business expansion, with a focus on consistently re-engaging with cold or warm customers
• Gather and conduct market analysis on assigned sectors (ie. Aerospace and Transportation) to determine potential pain points from customers and providing necessary services as solutions
• Engage closely with internal stakeholders (ie. BD Managers from other business units, Technical Operations team) to ensure close collaboration

The Successful Applicant

• About 3 years of B2B sales experience - with strong contact network across Aerospace/Aviation and Transportation (ie. land, sea) industries
• Sales/Business Development/Key Account Management in TIC (Testing, Inspection, Certification) industry is a plus
• Experience in Services Sales is a plus
• Having a personal vehicle is a plus; this position focuses on the local market and frequent travel is expected

What's on Offer

This is an opportunity for you to develop and expand your network and portfolio across Aerospace and Transportation sectors. You will be an Individual Contributor with robust growth strategies to drive the market share in this realm.

Job Responsibilities:

• Handling site operations and planning daily work schedules.
• Control of supervisors and foremen on site and delegation of works in order to achieve maximum productivity.
• Resource planning of site’s materials, machinery, equipment, fleet and manpower requirements.
• Coordinate with clients' representatives on-site work matters.
• Assist Engineers in checking shop drawings from the Design Department or from the clients to eliminate any problems on site for construction.
• Troubleshoot problems on site in order to ensure any delays are minimized and additional costs reduced.
• Checking of works done by Supervisors, Foremen and the labour force to ensure that they are correct and of good quality.
• Organize teams of Supervisors, Foremen and labour to perform different tasks at different locations.
• Overall in charge of the welfare, training and discipline of all the workers.
• Ensure that the quality of work is maintained at a high standard.
• Conduct daily toolbox meetings to educate and communicate with foreign labour on OSH, RA, SWP and other EMS issues.

Pre-requisites:

• Good Interpersonal and communication skills.
• Independent, resourceful, diligent and good team player.
• Able to lead supervisors & workers to comply, fulfil projects requirements, meeting schedules.
• Expected to perform hands-on duties with acquired skills and knowledge.
• Able to read and understand electrical diagrams.
• Working irregular hours and night shifts is common.

Job Description

• Develop, maintain, and update comprehensive Project Risk Register as a true reflection of the Project risk during project stages (Design, Procurement, Construction/ T&C)
• To lead/ conduct periodic Risk workshop with the project team for identifying and updating mitigation measures based on actual project status
• Discussion, submission and follow up of Risk Registers between Consultant and end user
• Conceptual design, feasibility study, preliminary and detailed design for C&S works base on M&E Equipment requirement.
• Review drawings in 2D and 3D BIM
• Review design calculations, specifications & documentation works for submission for consultant approval.
• Lead/support authorities’ consultation and submission
• Manage technical, engineering as well as design related to site matters
• Support and help resolve any site technical difficulties & other that may arise
• Assist Construction/Project Manager in overseeing the daily construction and site coordination of different activities.
• Responsible for preparing, submission and monitoring of technical drawings, method of statements and shop drawings.
• To monitor the progress of work against the baseline schedule & preparation of daily records & monthly site progress reports.
• Responsible for general on-site technical and engineering matters
• Ensure work safe environment at the work site and manage workers

Requirement

• Degree/ Diploma in Civil Engineering, shall be qualified and experienced in facilitating risk management with about ten (10) years of experience in construction industry which includes construction management and design experience.
• Must be certified and trained in hazard identification and risk management methodology
• Able to plan / coordinate site works and resolve drawing details and discrepancies
• Able to liaise with consultants, subcontractors, and all levels of the Project Team
• Able to work independently and as a key member of the Site Management
• Ability to identify potential and occurring problems that affect the schedule of works at site and recommend solutions to relevant team/department
• Able to work independently and should also be a team player to meet tight project timeline
• Familiar with local authority submission works
• Good communication and interpersonal skills
• Well-versed in MS Office, familiar with Design tools/ software ( Autocad, Navisworks, Bentley etc)
• Able to travel and work in construction site (2-way Transport pick-up between designated MRT station and site provided)
• Past experience working on PUB water/wastewater projects will be an advantage

Purpose of Job

The Head of Community Services & Programmes will lead, plan and organise YWCA’s community services programmes. He/She will engage and collaborate with community stakeholders, facilitate strategic partnerships with partners, donors and sponsors, as well as oversee fundraising and member engagement. He/She will supervise the Division’s budget and monitor programme policies and procedures to ensure strong impact to our beneficiaries and high standards of compliance and governance with charity regulations.

Key Responsibilities Areas

Programmes

• Develop strategies to increase community engagement and cultivate partnerships with stakeholders.
• Build and grow relationships with community organizations, programme partners, grassroots organisations, sponsors and stakeholders, and identify opportunities for collaboration.
• Undertake strategic analysis of programme mandate to ensure that YWCA stays relevant in addressing evolving community needs. Plan, develop and implement programmes addressing these needs. Monitor programme budgets, plan resources and evaluate effectiveness of impact and programme outcomes.
• Review and approve programme assistance to beneficiaries. Ensure that the services and programmes meet the performance indicators and operating guidelines.
• Oversee timely submissions to grant and programme sponsors, and conduct outcome-based evaluations of programme effectiveness.

Fundraising & Donor Engagement

• Work with Marcomms and Fundraising team to develop fundraising plans, including staffing ground events such as flag day, fundraising carnivals and charity dinners, as well as managing online campaigns and digital fundraising platforms.
• Manage donor and partner relationships and source for programme level sponsorship.

YWCA Membership & Volunteer Management

• Responsible for overseeing programmes to support YWCA Members. The aim of membership is to drive engagement and outreach to our community programmes and to develop a good base of volunteers and supporters for YWCA’s causes.
• Establish, plan and implement ideas for volunteer recruitment and retention, including volunteer management policies and processes such as volunteer selection, training, engagement and evaluation of volunteer programme.

Management & Leadership

• Prepare and manage annual budget for YWCA’s community programmes.
• Prepare management reports and perform secretariat duties to Committees and the YWCA Board.
• Represent YWCA when dealing with governmental authorities, social services agencies or with the public.
• Manage a team of community outreach staff and social enterprise volunteers.

Perform any other duties assigned by the Management.

Requirements

• Bachelor’s Degree in any discipline.
• At least 10 years of experience in social services sector or non-profit organisation, community outreach, partnership building, fundraising, or programme development.
• Strong track record in delivering community impact and in engaging with community work or in working with beneficiaries from vulnerable backgrounds.
• Prior experience in leadership position, managing teams of programme executives.
• Prior experience in managing databases to track impact and results: membership database, volunteer management database, donors database.

Competencies

• Excellent written and verbal communication skills.
• Ability to build relationships and work collaboratively with a diverse range of stakeholders, including Board and Committee members, Community Partners and Donors, Volunteers and Beneficiaries.
• Effective leadership skills to engage, train and motivate staff to accomplish work targets.
• Highly organized, strategic thinker, strong on generating ideas for collaboration.
• Strong team player with good organisational and project management skills.
• Resourceful in managing outcomes with lean resources.
• Passion in serving women / elderly / children and youths from vulnerable backgrounds.
• Heart to serve and a strong calling to our YWCA mission.

Commissioning / Qualification and Verification (CQV) Engineer (Singapore)

PharmEng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997. Our specialists hold expertise in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Training to ensure that our clients can keep on providing the world with their cost-effective and high-standard healthcare products.

At PharmEng Technology, we strive to cultivate the best working environment where empowerment, passion and perseverance are nurtured while serving our clients to achieve their unique business goals. We are seeking an experienced Commissioning / Qualification and Verification (CQV) Engineer with solid experience in pharmaceutical engineering, equipment qualification and pharmaceutical solutions in the Life Science industries for a role in Singapore.

Objectives of this Role:

1. CQV Support: Assist in the planning, coordination, and execution of Commissioning, Qualification, and Validation activities for engineering projects related to mechanical and chemical systems.
2. Project Coordination: Collaborate with project stakeholders, engineering teams, vendors, and clients to ensure smooth project execution and timely completion of CQV tasks.
3. Documentation: Generate, review, and maintain necessary project documentation, including CQV protocols, test plans, reports, and validation documents, adhering to industry standards and regulations.
4. Compliance: Ensure that all CQV activities align with relevant regulatory requirements, quality standards, and company policies.
5. Risk Management: Identify and assess potential risks associated with CQV processes and propose mitigation strategies to the Project Manager and other stakeholders.
6. Budget and Schedule: Assist in monitoring project budgets and timelines, reporting any deviations, and suggesting corrective actions as needed.
7. Project Meetings: Participate in project meetings and provide updates on CQV progress, challenges, and achievements.
8. Admin Support: Handle administrative tasks, such as maintaining project files, organizing documentation, and managing project-related communications.

Skills and Qualifications:

1. Bachelor's degree in Mechanical Engineering, Chemical Engineering, or a related field.
2. Proven experience in Commissioning, Qualification, and Validation processes within the mechanical/chemical engineering domain.
3. 1-3 years of relevant work experience in project management or engineering roles, preferably in the pharmaceutical, biotechnology, or similar industries.
4. Familiarity with industry standards and regulatory requirements related to CQV, such as cGMP, FDA, EMA, or other relevant guidelines.
5. Strong organizational skills and the ability to manage multiple tasks efficiently.
6. Excellent communication skills, both written and verbal, to effectively interact with diverse teams and stakeholders.
7. Proficient in using project management tools and software.
8. Self-motivated, adaptable, and able to work independently as well as part of a team.
9. Must be bilingual in English & Chinese

Why PharmEng Technology?

Our consultants come from different areas of the Pharmaceutical/Biotech/Medical Device industries and have extensive experiences obtained from world-class organizations in North America, Europe, and Asia. At PharmEng Technology, we value everyone’s unique talents and work together to support our clients. We offer continuous career growth, competitive wages, opportunities for travel and a team mentality that sets us apart from our competitors. It is the growth of our staff that continues to grow our company globally.

EEOC Statement

At PharmEng Technology, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. PharmEng Technology is proud to be an equal opportunity workplace.

Duration: 1 year

Location: Harbourfront

Responsibilities:

• Record transactions and events relating to inventory, accruals, prepayments, capital structure and finance costs.
• Prepare asset, liability, and capital account entries by compiling and analysing account information.
• Extract data and provide analysis for management using relevant accounting information systems or software.
• Manage a documented system of accounting policies and procedures.
• Apply professional judgement to identify accounting treatments adopted in financial statements and assess their suitability and acceptability.
• Compile accurate tax-related (GST) information for the organisation.
• Calculate GST liabilities of the organisation.
• Provide accurate and timely GST returns to the relevant authorities.
• Participate in budgeting and forecasting activities.
• Respond to internal and external auditors on audit data, variances, and audit findings.

Requirements:

• Bachelor’s degree in accountancy or ACCA certification
• Preferred CPA / ACCA or its equivalents certification
• 5 years of relevant experience in accounting or reputable audit firm will be preferred.
• Experience with using SAP will be advantageous.
• Well-versed in MS Office, especially MS Excel, PowerPoint and Word

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4866

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Brief Summary:

• Basic $3200 - $3750 (Depends on experience)
• Mon - Fri; 9.00am to 6.00pm
• Working location: Lower Delta Road
• Permanent role

Job Responsibilities:

1. Lead and motivate a small customer services team.
2. Handle customer issues and complaints.
3. Collaborate with suppliers and vendors, including key carriers, to enhance services.
4. Drive top-line growth through retention, penetration efforts, and business development.
5. Regularly review and optimize business processes and customers' SOP.
6. Review service experience, discuss improvements, and build relationships for business growth.
7. Audit responsibilities for filing and updating customers' and suppliers' records in iFMS.

Job Requirements:

• Min. general degree or professional diploma in business / sales & marketing / logistics.
• Min. 1-2 years of relevant experience leading a team in the logistics industry.
• Proficient in Portnet is an advantage.
• Pass Singapore Customs Declaration Test is an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

Assistant Housekeeping Manager

These roles ensure our guest accommodation and all areas front and back of the house are maintained in spotless condition at all times. They assume a very "hands-on" management of the day-to-day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules and working closely with the Front Office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards. They assist Supervisors with training and supervision of Housekeeping staff and assume responsibility for the Department in the absence of the Director of Housekeeping.

Join us Now!

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/disability/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Responsibilities:

• Manage daily customer orders and transactions.
• Process cash and online payments.
• Perform cash reconciliation, deposit cash, and ensure no discrepancies.
• Address customer queries and complaints.
• Renew daily stock on shelves and inventory.
• Participate in monthly stock take and daily stock receiving.
• Provide basic product information to the customers.
• Assess and maintain the condition of signage, promotional displays, and equipment in the shop.
• Manage daily customer service operations and the customer service representatives.
• Sustain a high degree of customer satisfaction by training and guiding employees.
• Provide finance reports.
• Ad-hoc duties assigned.

Requirements:

• GCE “N” or “O” level or equivalent
• At least 1 – 2 years of retail or customer service experience
• Experience using AS400 System or POS System will be an added advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About the role

Are you ready to embark on an exciting journey into the world of fashionable eyewear? As a Visionary Eyewear Store Manager, you will be at the forefront of style and functionality, helping individuals find the perfect pair of glasses that not only enhance their vision but also make a bold fashion statement and enabling store employees the same!

Why join Us:

• Comprehensive Medical Coverage.
• Enjoy Employee benefits and perks all year long.
• Exhilarating career growth opportunities.
• Be part of an exciting and unique culture.
• Attractive monthly incentive package

Responsibilitie

1. Store Operations: Managing all aspects of store operations, including opening and closing procedures, cash handling, inventory management, and maintaining store cleanliness and organization.
2. Sales and Profitability: Achieve sales targets,monitoring performance, and implementing strategies to achieve sales goals. Analyzing sales data and identifying opportunities for growth. Monitoring expenses and proposing cost controlmeasures to maximizeprofitability.
3. Staff Management: Implement training programs, and supervising store staff. Settingperformance expectations and providing ongoingfeedback. Scheduling shifts and managing payroll. Motivating and engagingemployees to ensure a high level of customer service.
4. Customer Service: Ensuringexceptional customer servicestandards are met by the store staff. Handling customer inquiries, complaints, and resolving any issues that may arise. Creating a positive shopping experience for customers and building customerloyalty.
5. Merchandising and VisualPresentation: Overseeing productplacement and visual displays to optimize sales and create an appealing shopping environment as per company policy.
6. Marketing and Promotions: Collaborating with the marketing team to implement marketing campaigns and promotional activities. Monitoring the effectiveness of marketing initiatives and providing feedback to Cluster Manager.
7. Safety and Security: Ensuring compliance with safety and security procedures. Implementing loss prevention measuresto minimize theftand protect companyassets.
8. Store Policies and Procedures: Enforcing company policies and procedures. Keepingup to date with industrytrends and implementing best practices to enhance store operations
9. Relationship Management: Buildingand maintaining positiverelationships with customers, suppliers, and vendors. Collaborating with other departments, such as human resources, to ensure effective communication and coordination.

Requirements:

• Education and Experience: Minimum GCE O’levelor equivalent required; a degree in business or retail management is preferred. Previous experience in retail, such as assistant manager or supervisor roles, is highly desirable.
• Retail Knowledge and Skills: Minimum5 years in retail industrywith minimum 3 years in the StoreManager role. Understanding of retail operations, sales techniques, merchandising, and customer service principles. Familiarity with inventory management and retail software.
• Leadership and Management Skills: Ability to effectively manage and motivate a team, provideclear communication and feedback, delegatetasks, and solveproblems.
• Sales and Business Acumen: Proven track record in achieving sales targets, analyzing sales data, and implementing strategies for growth. Financial management skillsand knowledge of budgeting and profitability analysis.
• Customer Service Focus:Commitment to exceptional customer service, handling inquiries and complaints, and building customerrelationships.
• Organizational and Time Management Skills:Strong organizational skillsto manage store operations, inventory, and staff scheduling. Ability to prioritize tasks and meet deadlines.
• Problem-Solving and Decision-Making Abilities: Ability to identify and resolve issues,think critically, and make sound decisions.
• Flexibility and Adaptability: Willingness to work flexible hours,including weekends and holidays. Adaptability to changing circumstances and multitasking effectively.
  
  Interested candidates please to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22110690 Chai Zhenyi

The Opportunity

• Opportunity to work for one of the global business and technology transformation partner and leading IT consulting MNC, to be seconded to their banking client
• Great exposure and dynamic working culture
• Work location: CBD

The Job

• You will be seconded to work on a global bank's Middle Office Transformation and Platform Implementation project in an Operations Transformation Manager capacity

The Talent

• Bachelor degree with minimally 3-4 years of experience in Operations transformation role, preferably in the banking/financial services industry
• Experience in Capital Markets/Securities services/Transfer Agency domain is a strong advantage
• Prior experience of working on Target Operating Model
• Past experience working on new platform implementation is highly preferable

Next steps:

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Operations Transformation Manager (Banking)

Sarah Ng Mei Wern
EA Licence Number: 91C2918
Personnel Registration Number: R1983856

What you'll be doing:

• Develop and maintain strong relationships with key accounts in the APAC region. Understand their business needs, identify opportunities for upselling and cross-selling, and proactively address any concerns or issues. Act as the primary point of contact for key customers, ensuring their satisfaction and loyalty.
• Sales Growth and Business Development: Drive sales growth by identifying and pursuing new business opportunities within the APAC region. Conduct market research, analyze industry trends, and identify potential customers for MHE products. Develop and implement effective sales strategies, including pricing, promotions, and distribution channels, to achieve sales targets and increase market share.
• Contract Negotiations: Lead contract negotiations with key accounts, ensuring favorable terms and conditions for both parties. Collaborate with legal and finance teams to review and finalize contractual agreements, ensuring compliance with company policies and local regulations. Monitor contract performance and address any deviations or disputes in a timely manner.
• Cross-functional Collaboration: Work closely with internal SU teams, including Sales, After Sales and Marketing, , to ensure seamless execution of customer projects. Coordinate activities across departments, provide necessary support and resources, and drive collaboration to meet customer requirements and deadlines.
• Customer Relationship Management: Implement effective customer relationship management practices to enhance customer satisfaction and loyalty. Conduct regular business reviews with key accounts, gather feedback, and address any concerns or issues promptly. Proactively identify opportunities to add value to customers' businesses and improve overall customer experience.

What we look for:

• Sales and Account Management: Proven track record in sales and key account management, with a strong ability to build and maintain customer relationships.
• Business Development: Demonstrated experience in identifying and pursuing new business opportunities, with a strategic mindset and market analysis skills.
• Negotiation and Contract Management: Proficient in contract negotiations and agreement finalization, with strong negotiation and communication skills.
• Cross-functional Collaboration: Ability to collaborate effectively with internal teams and stakeholders, fostering a culture of teamwork and achieving common goals.
• Minimum of 8 years of experience in international sales and key account management, preferably within the Material Handling Equipment (MHE) industry.
• Experience working in the APAC region and familiarity with its market dynamics and cultural nuances.
• Proven success in achieving sales targets and driving business growth.
• Experience in managing large, multinational accounts and navigating complex organizational structures.

The role demands a leader who has a sharp mind and an ability to coach, advise, motivate, or replace sales representatives

Creating sales strategy

Identifying sales goals

Create sales forecasts

Sales planning

Sales performance monitoring

Creating budgets

Ultimately meet customer needs

Lead a team of sales personnel

Mentor and train sales reps

Able work on weekend,public holiday and rotate night shift.

• Interacts positively and professionally with guests, colleagues and other departments as appropriate and required

• Recommends and suggests specialties to guest, up sells whenever possible

• Responsible for all ordering, inventory, stationary and stocks for daily use in outlet

• Inspects table and glassware for cleanliness and damages

• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies

• Presents bill upon request and processes payment

• Train staff in the outlet as and when necessary

• Ensure that service team adheres and comply to company’s policies and procedures

• Ensure product knowledge is accurately delivered to staff

• Handle customer complaints and feedback

• Ensuring that the handover, closing and opening procedures are completed in each shift

• Ensure the cleanliness of the outlet is maintained throughout

• To maintain a sound knowledge of the menu and presentation standards for food and drinks

• Carry out any other duties as per reporting manger and Food & Beverage Operations Manager

Requirements

• Interest in wine & service
• Prior experience in Food & Beverage is required
• Proactive and guest focused
• Time and task management skills
• Upselling skills
• Attention to detail and able to lead a team
• Able to settle any guest transaction via Food & Beverage Operational System (POS)
• Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.

Job Description

• Responsible for providing aftersales services in relation to spares, warranty and service matters work in carrying out repair works of the company’s standard and customized equipment.
• Responsible for aftersales service and ensure the set KPIs/sales target are achieved.
• Manage service contract agreement and ensuring that contractual obligations are performed accordingly.
• Supervise a team of Service Engineers, Technicians and coordinating their work to resolve technical issues efficiency and achieve aftersales customers' satisfaction.
• Implement continuous improvement initiatives to enhance products and customers' satisfaction as well as profitability, productivity, and efficiency.
• Manage training plans, including delivery of content, to cover new procedures, safety lapses and improvements to ensure service continuously on company standards.

Requirements:

• Min Diploma in Mechanical/Mechatronic/Manufacturing/Industrial Engineering/ Automation
• Min 5 years work experience in Mechanical Engineering/Manufacturing/Automation environment.
• Have good experience in service and maintenance.
• Familiar with mainstream 3D design software like Solidworks.
• Able to read drawings and do 2D drafting by using AutoCAD.
• Positive thinking, Sales-Oriented, Self-Driven and Proactive.
• Able to communicate effectively and present company well.
• Good command in English and Mandarin
• Energetic and approachable personality
• Team player with strong leadership, interpersonal, planning and organizing skills
• Able to work beyond office hours when needed and answer customer calls.
• Have Class-3 driving license.

How would you like to work in a high-performing team, while unlocking business excellence with your superb technical skills? Our client is looking for an outstanding individual to be the go-to expert in providing visibility on new business value.

In this role, you will:

• Lead the NBV reporting team and spearhead the delivery of monthly and quarterly results to senior stakeholders
• Elevate business value by producing insightful management reports and actuarial results
• Demonstrate excellent business planning and forecasting analysis for the Singapore market
• Develop junior team members and play a part in driving shared success

The strongest candidate will possess:

• More than 7 years of Life Actuarial experience
• A strong aptitude for problem-solving and tackling business challenges
• Excellent communication and stakeholder management capabilities

If this sounds like you, apply directly or reach out to our recruitment specialist, Desiree Low, via email at [email protected] to be considered immediately.

We're seeking a dynamic individual to take charge of Operations, Marketing, and Business Development within our organization. This multifaceted role involves overseeing day-to-day operations, optimizing sales, managing finances, and driving strategic growth initiatives.

Key Responsibilities:

1. Operations Management:

• Direct day-to-day business operations, addressing challenges as they arise.
• Implement operating standards to optimize ROI and boost sales.
• Create training plans and foster team development.
• Cultivate positive PR efforts to enhance the company's brand image.
• Identify new sales opportunities, including delivery, corporate sales, and catering.

2. Finance and Leasing:

• Implement effective controls for expenses.
• Monitor and control business performance, recommending improvements.
• Identify strategic expansion locations and build relationships with landlords.

3. Training, Development, and Hiring:

• Train the team to deliver exceptional guest experiences.
• Develop annual training plans to address business needs.
• Coach individuals for career progression and success within the team.
• Take necessary employment actions to maintain quality management and staffing levels.

Requirements:

• Bachelor's Degree in a related field.
• Minimum of 3 years' F&B operations experience, preferably in Bakery, Café, and Casual Dining.
• Previous managerial F&B experience preferred.
• Strong understanding of P&L management.
• Ability to thrive in a fast-paced environment and make strategic business decisions.

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

Responsibilities:

• Provide sound financial advice with proper fact-finding and review of customers financial goals
• Build & maintain long-lasting relationships with both existing and potential customers
• Capitalize on sales opportunities via customer events, financial reviews and branch engagement activities
• Proactively acting on leads from our database and setting up appointments with potential customers
• Ensure sales conversion by capitalizing on referrals

Requirements:

• Min GCE A Levels, Diploma or Degree in any field
• No prior experience required
• CMFAS certifications M5, M9, M9A, HI, BCP, PGI preferred, but not necessary
• Have good interpersonal skills and be passionate about helping customers achieve greater financial competency

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 23722

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Job Scope:

• Lead the team of operations staff to support the delivery of quality and clinical care to patients
• Work closely with other departments to ensure the smooth running of the daily clinic operations as well as implementation of new initiatives
• Responsible to identify areas of improvements and drive continuous developments and spread good practices across other clinics
• Coaching, nurturing and inspiring the clinic operation staff in their continuous learning and career development
• Ad hoc duties as assigned

Job Requirements:

• A recognized Degree in any discipline
• Minimum 5 years of relevant working experience in a managerial capacity with combination of operations management, service quality and customer feedback management
• Candidate with experience in operations in healthcare sector and/or service industry will be an added advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button OR email to [email protected]

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities**

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526