Total 3,429 Senior Executive customer experience manager job vacancies in Singapore

Key Attributes:

Customer Service Oriented, Fun Loving, People Person.

Role Description:

• Stationed at Tourist Hub. Your role is to assist tourist with their enquiry from phone, email and walk-ins.
• You will need to know the tour products well and deliver consistently good customer service at all times.
• Manager & ensure smooth day to day tour operations at the Tourist Hub
• You will also process payment for tours and issue tickets.

Experience:

• Minimally 3 years’ experience in customer service
• Prior retail sales or operations experience in tour compnay would be preferred.

Requirements:

• You should have a pleasant personality and be passionate about providing excellent service to our customers.
• Ability to work in a fast-pace environment independently as well as be an actively contributing team player

Education:

Diploma/Dregree in any discipline.

• Working location at Clementi

• Working hours: Monday – Saturday: 9am - 6pm (one weekday off every two weeks)

• Basic salary up to $3300 + commission

• Variable Bonus + Excellent Welfare & Benefits

• Well Established Distributor & Fabricator Company

Job Scope

• Responsible for delivering exceptional service to our customers, sharing expert product knowledge, and driving sales with enthusiasm and professionalism.
• Greet and assist our customers visiting the showroom, addressing their needs and preferences.
• Manage and maintain a clean and organized showroom to enhance the shopping experience.
• Provide support via the hotline, including responding to messages, addressing customer questions or concerns, providing estimates based on their specific needs and requirements and scheduling site visits for customers.
• Attend to the client requests for servicing and coordinate the scheduling with our service team.
• Maintain records on the Customer Relationship Management (CRM) platform, ensuring accurate documentation.

Requirement

• Diploma/ Degree in Business Management, Retail Sales or equivalent
• 1 – 2 years of experience in retail sales or customer service role

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

SIM BEI NA (R22111637)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Jurong East
• Working Hours: 5.25 days (Monday to Friday (9 AM - 6 PM, Alternate Saturdays half day)
• Salary Package: Basic Salary up to $3,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Work closely with customs brokers to help clear goods through customs, providing necessary documentation and information as needed.
• Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
• Resolve any issues that arise during the shipping process in a timely and effective manner.
• Prepare reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Experience in Shipping/Logistics within the freight forwarding industry is preferred.
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Ability to problem-solve and provide timely resolution to customer issues.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66233 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Manufacturing/ Supply Chain
• Position Title: Customer Service Executive
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 days (Mon - Fri, 8 am – 5 pm)
• Salary Package: Basic Salary
• Duration: 6-Months Contract

Key Responsibilities

• Process and fulfil orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/compliance and inspection statuses.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• At least 1 year of Customer Service experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66066 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Manufacture of Food Products
• Position Title: Customer Service Executive
• Working Location: Boon Lay
• Working Hours: 5.5 days (Monday – Friday, 8 am – 4 pm, Saturday, 8 am – 12 pm)
• Salary Package: Up to $3200 + Performance Bonus + VB
• Duration: Permanent

Key Responsibilities

• Be the on-site partner for the Remote Admin Team in troubleshooting issues and resolving chokepoints for daily deliveries
• Liaise with internal stakeholders and customers to clarify the situation, identify the root cause of issues and brainstorm improvements
• Monitor and track new process implementation to ensure the Remote Admin Team follows through with the new process
• Attend to incoming calls received via office phone and order phone, redirect them to the correct stakeholders
• Review the Daily Incident Tracker to identify opportunities for improvement to prevent recurrence

APPLY NOW!!!

• Minimum GCE ‘N/O’ Levels with 2 years of experience in a similar role, demonstrating a track record of successful troubleshooting and problem resolution
• Proficient in Microsoft Office
• Candidates with prior experience with Microsoft Navision and WMS will be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66044 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R2311511

Job Description

• Industry/ Organization Type: Chemical
• Position Title: Customer Service Executive / Customer Service Coordinator
• Working Location: Tuas South (Transport provided from Jurong East/ Pioneer MRT)
• Working Hours: Mon – Fri, 8.30 am – 5 pm
• Salary Package: Up to $3,500 + Performance Bonus + Medical Insurance
• Duration: Permanent Role

Key Responsibilities

• To coordinate shipments from overseas for deliveries to local warehouse or to end customers.
• To assist the customer team in monitoring and liaising with local, Malaysian transporters and shipping agents to ensure the necessary permits, licenses and documents are in place to carry out the importation, exportation and local deliveries.
• To support the sales team on the technical aspect and follow up with customers for operating problems.
• To monitor and supervise first delivery of chemical product delivery at customers’ site and at the same time conduct ad-hoc inspection on driver.
• To keep track customers’ orders and date of delivery, create SO/ DO, prepare invoice to customers, and follow up with customers on quotation.
• To issue PO to supplier, monitor and maintain warehouse stock level in healthy quantity.
• Ad-hoc duties as assigned by the Supervisor.

APPLY NOW!!!

• At least GCE “O” level or its equivalent.
• Minimum 3 years of related working experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66075 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Key Attributes:

Customer Service Oriented, Fun Loving, People Person

Role Description:

• Stationed at Tourist Hubs. Your role is to assist tourist with their enquiry from phone, email and walk-ins.
• You will need to know the tour products well and deliver consistently good customer service at all times.
• Manage & ensure smooth day to day tour operations at Tourist Hub.
• You will also process payment for tours and issue tickets.

Experience:

• Min 3 years' experience in customer service.
• Prior retail sales or operations experience in tour company would be preferred.
• Fresh graduate welcome.

Requirements:

• You should have a pleasant personality and be passtionate about providing excellent service to our customers.
• Able to work in a face-pace environment independently as well as be an actively contributing team player
• Ability to speak English and a second language.

Education:

Minimum - Diploma / Degree in any discipline or equivalent

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a HR and Admin Executive who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Responsible for all General Human Resource matters
• Involved in designing and creating learning resources, training materials and e-contents
• Market information search and data/report compilation
• In charge of ensuring smooth day to day business operations
• Handle General Administrative Duties
• Provide support to the various departments
• Assist in internal talent acquisition and recruitment related duties
• Any other ad-hoc duties assigned by the supervisor

Requirements:

• Minimum Diploma /Degree
• Good in Microsoft Excel
• Able to cope in a fast-moving environment and work independently under minimal supervision
• Meticulous, highly organized and able to multi-task

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Job Description

• Assist to prepare transshipment documentations
• Reporting and data entry
• Coordinate all shipping requirements in respect to transshipments
• Prepare and check through t/s documentation
• Attend to customer’s inquiries pertaining to rates and assist in queries/bookings/followups/complaints
• Track shipments and updates
• Manage and follow-up on any discrepancies
• Any other duties as assigned by the Management

Requirements

• GCE ‘N’/’O’ level/Diploma or equivalent
• 1 year of related experience, preferably in Freight Forwarding/Transportation/Logistics industry. Fresh school leavers with the right aptitude are welcomed to apply
• Proficient in MS-Office applications
• Prior experience with Cargowise system not essential but would be a bonus
• Proficient in Basic English
• Organised and meticulous
• Great sense of responsibilities and commitment
• Comfortable and able to liaise with Chinese speaking customers in the Asia regions
• Willing to learn
• Good team player

Benefits:

• Transport allowance
• Annual leave 16 days for the first year. additional 1 day per year of service.
• 13th month AWS + corporate bonus
• Medical + dental + optical benefits

The successful incumbent will be responsible for responding to customer enquiries, shipment coordination with forwarding agents, maintaining strong business relations with customers, participating in maintenance of Quality & HSE Management Systems and participating in adhoc projects.

Requirements

· Diploma/Degree with 1 year of logistics/supply chain/shipping operations experience

· Recent degree holders with similar internship experience welcome to apply too

· Good communication skills

Tuas with transport provided

5 days work week

Interested candidates may forward your resume to [email protected]

Broad Function

Reporting to: Deputy General Manager, Group HR & AdministrationFull spectrum of HR function including Payroll for 100 headccount using Infotech payroll sofware , Recruitment, Compensation and Benefits, Labour law, payroll processing including writing of HR policies review.

Job Description

Human Resource & Admin (HRA) Duties:

1. Assist with overall HR strategies, initiatives, policies and processes
2. HR generalist duties such as talent acquisition, payroll, compensation and benefits, performance management, learning and development
3. Manage employees’ information in Infotech system
4. Handle work pass applications and ensure compliance to MOM regulations
5. Liaise with Union and handle employee relations matters
6. Generate manpower/recruitment and other HR reports
7. Manage office/administrative functions of the department
8. Arrange and process procurement and SAP payment requests
9. Assist with any other HRA projects where required

Requirements:

1. Relevant Bachelor's Degree / Diploma in HR / Business Management
2. At least 3 years of relevant HR Generalist experience
3. Comfortable with shuffling and working in Jurong East and Tuas Plant
4. Excellent communication skills in English and Mandarin (Written and verbal)

Other Information

• 5 days work week from 8am - 5pm
• Work in Tuas Plant with transport pick up fro JE MRT
• Basic up to $4200 MAX with allowance + AWS + Bonus + $2500 Attractive Flexi benefits

Kindly send in your resume. We regret that only short-listed candidates will be contacted shortly.

EA License | 14C7092

EA Registration Number | R1110882 (Lee Ming Er)

Our client is a leading logistics service provider for restaurant chains around the world. Due to business needs, they are now recruiting a Customer Service Executive to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Service Executive:

• Coordinate and execute order processing activities to meet customer requirements.
• Ensure accurate handling of special orders and timely resolution of customer complaints.
• Maintain effective communication with internal and external stakeholders.
• Record keeping, report generation, and document filing.
• Collaborate with teams to provide satisfactory solutions to customer issues.
• Address inquiries promptly via phone and email.
• Assist with sales billing reconciliation and handle returned delivery notes.
• Perform ad-hoc tasks as assigned.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Loyang Way
• Working Hours: 5 days, Monday – Friday (8:30 am – 5:30 pm / 9 am – 6 pm)
• Salary Package: Basic up to $3,000 + AWS + Variable Bonus + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond promptly to customer inquiries concerning quotes and operational matters.
• Handle inquiries, prepare quotations, and manage shipment activations, including cross-trade shipments.
• Coordinate smoothly with customers for incoming, outgoing, and cross-trade shipments.
• Liaise with Overseas Agents for shipment activities.
• Good understanding of import and export procedures.
• Ensure timely completion of all required documentation.
• Assist in sales and marketing activities as needed.
• Address and resolve customer issues promptly, ensuring the non-recurrence of similar concerns.
• Perform accurate data entry for reporting purposes.
• Perform ad hoc tasks as assigned.

APPLY NOW!!!

• Minimum of GCE 'O' Level, 'N' Level, or ITE certification.
• A minimum of 2 years of work experience in a related field.
• A positive, customer-focused attitude and working attitude.
• Ability to thrive under pressure in a fast-paced environment.
• Preferably possess basic experience in sea/air shipment procedures.
• Self-motivated and able to work independently with minimal supervision.
• Flexibility to work overtime as required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66168 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• The person is responsible for communicating with the customers/distributors on the solution needs and after-sales needs.
• The job will require providing the quotation, sales follow, sales forecast, and sales presentation.
• Generate and review sales quotations,order processing and invoicing.
• Review customer sales orders,proposals, purchase orders, and related information.
• Preparation of documents for sales operations, customer-related reports to management, sales and customersas required.
• Generate price list for sales team,based on information from principals.
• Monitor & update sales team with relevant information from principals.
• Effectively engage with external customers, suppliers, financiers andinternal colleagues including shipping,finance, technical, service, sales andmarketing, as required.
• Provide admin support where necessary. e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Job Requirements

• 2-years of relevant working experience in a manufacturing environment.
• Excellent communication andinterpersonal skills.
• Able to multi-task and work with minimal supervision.

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

• Prepare and issue quotations for HVAC service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Answer main line phone calls.

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

Responsibilities

• Responsible for providing timely and professional services to customers through hotline, email, online chat, WhatsApp and other channels
• Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
• Responsible for all customer operations problems and follow up on solutions
• Manage the customer service support center to ensure the accuracy and relevance of customer service information