Total 5,110 customer experience manager job vacancies in Changi Road, Singapore

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

An Assistant Front Desk Manager with Conrad Hotels and Resorts is responsible for the overall daily operations of the Front Desk in check in and checks out including groups, VIPs and overseeing the availability of rooms.

What will I be doing?

As an Assistant Front Desk Manager, you are the first point of contact for dealing with all in house guest’s feedback. The position predominately involves face-to-face contact with Guests and represents Senior-level hotel management in their absence. Specifically, the Duty Manager will perform the following tasks at the highest level of service:

• Be available in the Front Desk area at all times to attend to matters, which require a decision to be made.
• Monitor the conduct and performances of all Front Desk, Groups and Telephone staff at work and report findings to the head of the department concerned for follow up.
• Monitor and ensure the cleanliness of the Front Desk area.
• Assist and coach staff in dealing with special requests and complaints.
• Ensure all house set up for the day’s arrivals are accurate and timely completed.
• Be aware of VIPs arrivals and departures together with the Guest Experience team.
• Ensure sufficient staffing at the desk to meet the activities for the day at the desk.
• Ensure that all Guest complaints are handled promptly and completely.
• Ensure new staffs are coached and has proper buddy in their Job skills training period.
• Recommend training opportunities and submit department monthly training schedule.
• Ensure that all house rules and regulations are adhered to.
• Assisting the Front Office Manager in conducting confirmation and yearly performance appraisal of staffs.
• Review Guest feedback from SALT and any other forms of feedback with staff and take corrective measures with staff concerned.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement.
• To ensure that the agreed standards of appearance and presentation are maintained at the Front Desk at all times.
• Ensure Brand standards are adhered by all staff by conducting audit
• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly.
• Offer current knowledge on all hotel products, services, policies, and emergency procedures
• Be aware of room availability and be ready to make decision for acceptance or refusal of lay-over business
• In charge of the hotel’s evening and night operation, representing the management
• Ensure the hotel’s night audit run daily and all public area are in order during the night.
• Be part of the hotel CERT team in emergency cases.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

As a support to Front Office, the Assistant Front Desk Manager is to lead the team on a daily basis, establishing a positive first impression for our guests. This role will foster a culture of success through strong leadership and team dynamic that enables an elevated guest experience.

What are we looking for?

An Assistant Front Desk Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the luxury hotel, leisure, and/or retail sector
• Current knowledge (proof of valid qualifications required) of health, safety, and security procedures
• Calm, efficient, and the ability to work well under pressure in different situations
• Excellent inter-personal and communication skills
• Proficiency with Microsoft Word, Excel, and Outlook computer programs
• A passion for delivering exceptional levels of Guest service
• Meticulous grooming and presentation
• Ability to work on your own or as part of a team
• A relevant supervisory/management certificate/diploma or degree, preferred

This is a permanent position attached to a maid agency. Location: Orchard

Job Scope
– Oversee the end-to-end process of the domestic helper placement cycle, including sourcing, selection, interviews, contract preparation, and client support.
-Lead and mentor a team of sales agents, providing them with guidance, support, and training to maximize their performance.
-Ensure compliance with all regulatory requirements from the Ministry of Manpower (MOM) and other relevant authorities.
-Manage client relationships, address enquiries, and resolve any issues related to domestic helper placements.
-Monitor sales agents’ performance and provide guidance.
-Develop and implement strategies to grow the business and improve the overall customer experience.
-Work closely with management to set sales targets and ensure team goals are met or exceeded.
-Handle recruitment, onboarding, and training of new sales agents as needed.

Requirements:
–CEI certified (a must)
-Familiarity with MOM regulations and industry practices
-Proven leadership experience in managing and motivating a sales team.
-Strong communication, problem-solving, and interpersonal skills.
-Ability to work independently, handle multiple tasks, and meet tight deadlines.
-Results-driven and able to achieve sales targets.

Benefits
-Competitive salary with sales commission
-Manager’s overriding commissions based on team performance.
-Opportunities for career development within a growing company.
-Supportive work environment.

Working Hours/Days

Monday to Sunday 5.5 day week

10am to 7pm

Half Day: 10am to 2pm or 3pm to 7pm

OFF day is flexible

Monthly Pay Range $2,500 to $3,500 (excluding commission)

To Apply

WhatsApp resume: 8023-1992 or

Email resume: [email protected]

Job Description

Key Responsibilities

Ensures that specific project and program objectives are defined for areas of responsibility, and that necessary preliminary activities (e.g., determination of outcomes, milestones, viability studies, and resource planning, among others) are completed to allow for effectiveness and focus during later stages of completion.

Ensures that all projects and programs assigned are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion.

Ensures that all phases of project, program and/or process development are documented, and that information required in other functional areas is reported, disseminated, or transferred, as appropriate to global sites in account.

Strong analytical and program solving skills, excellent communication and interpersonal skills, proficiency in data analysis tools and software.

Working in collaboration with executives and operational managers, translates the business needs into analytic and reporting strategies through the development, execution and resourcing of routine and project specific plans for analytics delivery.

Perform BKM’s assisted and uses knowledge management systems. Follows all IP guidelines.

Functional Knowledge

• Regarded as the technical expert in their field.
• Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function.

Data Analysis

• Analyze data to identify trends, issues and opportunities
• Create reports, dashboards and visualizations to help stakeholders understand business performance
• Communicate findings & recommendations to stakeholders and other departments
• Propose solutions to improve business processes and operations

Leadership

• Leads projects with notable risk and complexity; develops and/or supports the strategy for project execution.

Problem Solving

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions.

Impact

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.

Interpersonal Skills

• Communicates complex ideas, anticipates potential objections, and persuades internal and external stakeholders (middle / senior levels), to adopt a different point of view.
• Negotiates with middle / senior management and customers to influence decisions.

Qualifications

• Education: Bachelor’s Degree
• Technical Skills: Proficient in Microsoft Office (PowerPoint, Excel, Outlook, SharePoint), Data Visualization tools (Tableau, PowerBI)
• Certifications: PMI, Six Sigma
• Languages: English
• Years of Experience: 5 – 7 years in business analysis, project management
• Work Experience: 7 – 10 years in Semiconductor industry

Additional Job Description

• Location: Singapore (SGP) / Taiwan (TWN)
• Time Type: Full time
• Job Type: Assignee / Regular
• Shift: Day
• Travel: Yes, 20% of the time
• Relocation Eligible: No

Job Responsibilities:

• Define and execute the product roadmap for AI-driven solutions.
• Collaborate with engineering and data science teams to prioritize features and enhancements.
• Conduct market research and gather customer feedback to drive product improvements.
• Monitor and analyze product performance metrics for continuous optimization.
• Identify and pursue new business opportunities within the AI industry.
• Establish and maintain strong relationships with clients, partners, and stakeholders.
• Develop and implement business strategies to drive revenue and market expansion.
• Analyze market trends and competitive intelligence to recommend business growth initiatives.
• Assist in the development of business plans and budgets for new product initiatives.

Minimum Qualifications:

• Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field.
• 2+ years of experience in product management, business development or sales within the AI industry.
• Strong understanding of AI and machine learning concepts.
• Familiarity with AI products and services.

Preferred Experience:

• Master's degree in Business, Marketing,Computer Science, Engineering, or a related field.
• Previous experience in managing AI or data-related products.
• Familiarity with AI development frameworks and tools.
• Proven track record of successfully closing AI-related deals and partnerships.
• Experience in market analysis and competitive positioning within the AI industry.

Essential Skills:

• Excellent communication and collaboration skills.
• Proficiency in data analysis and interpretation.
• Ability to translate complex technical concepts for non-technical stakeholders.
• Strong project management and organizational skills.
• Strong negotiation and networking skills.
• Deep understanding of AI market trends and customer needs.
• Ability to build and maintain strategic partnerships with key industry players.
• Proficiency in business tools and market research techniques.
• Proactive approach to exploring uncharted territories.
• Experience in developing and managing business plans and budgets.

We regret to inform you that only shortlisted candidates will be contacted.

As a Marketing Manager, you will be part of the regional team and portfolio for Asia.

Your key responsibilities include:

• Build and manage relationships with customers in the country/ region where one is assigned
• Coordinate and manage the day-to-day marketing activities, buy and sell of any energy commodity
• Develop long term business structure and originate new businesses
• Identify and seek suitable investment opportunities
• Collaborate and work closely with all related Trading desks

Requirements:

• At least 8 years of relevant work experience in oil majors or commodity trading firms
• Strong business acumen and market knowledge
• Excellent communication and relationship management skills
• Energetic, resilient and resourceful, with the ability to work well under reasonable pressure
• Team player, with open non-political style and high level of personal integrity

Responsibilities

• Lead and advise the sales team/ senior leaders on deal strategy and structuring (especially for complex deals) and alternative commercial solutions in a SaaS environment to win deals.
• Be an expert to provide guidance for SFDC CPQ quote and contract processes, driving pricing structure/ strategy and advising on commercial terms to safeguard the interest of Zscaler.
• Own the day to day deal/ pricing approvals for the applicable region, ensuring compliance to business rules and policies and escalate exceptions.
• Build strong partnership and collaborate with stakeholder functions like Sales, Product Management, Legal, Revenue Operation, Pricing, Sales Operation, Order Management and etc. to minimize/ remove friction in the entire quote to order booking processes to achieve the desirable outcome.
• Identify process and policy gaps and recommend improvements and best practices to enhance productivity and increase deal velocity.

Qualifications

· Minimum of 7-10 years’ experience in deal management and pricing in a high-tech software/ SaaS industry.

· Bachelor’s Degree in Business, Management, Finance or related field, or equivalent experience

· Possesses strategic thinking, strong understanding of the sales processes and methodologies and revenue recognition principles

· Excellent analytical skills with strong attention to detail and knowledge with Salesforce.com, CPQ tools, MS Excel, and MS PowerPoint, Clari, Tableau

Duties and Responsibilities

Quality management and control

• Overall in charge of the entire packaging workshop, inclusive of data coding and laser printing and cellophane wrapping of final products.

• Manage the entire packing process, planning production schedule and communicate with cross-functional teams and departments to meet the delivery deadline

• Responsible for sampling and sample retention, inspection of incoming materials, approval of bulk, semi-finished products, finished products and packaging materials

• Maintain written and signed records of all audits and inspections as required and ensure the records are up-to-date and evaluated

• Review SOPs, protocols/batch records, reports, quality records (e.g. deviations, change controls, or CAPA) and ensure all the relevant testing are conducted and records are timely reviewed

• Implement and maintain quality procedures in compliance with regulations and internal policies, develop the quality procedures and reporting to management as required

• Participate in internal facilities inspection to evaluate and improvement of site quality system

• Responsible for maintenance of the factory premises, production equipment, and to ensure appropriate validations are timely performed and documented

• Ensure proper initial and regular training of operation personnel is being conducted and assist consultant for relevant training and awareness of basic regulatory.

• Investigate non-conformance and perform root cause analysis to deliver effective solutions via the corrective action and preventive action reporting process

• Responsible for compliance of workplace safety and assist to consultant relating to HSA and medical-licensing-related matters and to setup the operation system

Warehouse management and inventory control

• Oversee the warehousing and logistic operation, storage segregation, inventory accuracy and stock replenishment, planning quarterly & annually cycle count

• Ensure the implementation of standard procedures in warehouse and documentation

Ensure the warehouse facilities and equipment are well maintained

Knowledge/Skill Requirements:

• Excellent analytical skills with the ability to analyze data and identify trends.

• Strong communication skills, effective with team members and stakeholders at all levels.

• Attention to detail and ability to identify and resolve issues quickly and effectively.

• Strong problem-solving skills with the ability to think creatively and develop innovative solutions.

• Excellent organizational skills, capable of managing multiple tasks and priorities simultaneously.

• Extensive knowledge of quality control processes, procedures, and policies.

• Proficiency in Microsoft Office Suite and other relevant software applications.

• 8 - 10 years of experience in Quality Control within the steel industry or a manufacturing environment.

• Graduate degree or higher in pharmaceutical, chemical manufacturing or relevant field.

Expected High Performance Behaviors:

• Exhibit a positive attitude regarding work and responsibilities.

• Ability to work collaboratively within a team.

• Maintain effectiveness during significant changes in work tasks or environment, adjusting effectively to new work structures, processes, requirements, or cultures.

• Consistently seeking to enhance efficiency and improve quality standards.

Duties:

Responsible in running the operations of the café. Responsible for opening and closing of café. Lead the entire F&B team, Establish targets, KPI’s, schedules, policies and procedures. Coaching and training of service staff. Maintain high level of service standard and cleanliness of café. Comply with all health and safety regulations. Building strong rapport with guests. Handle guest feedback/complaints. Handling of staff roster and schedule.

Job Requirement

1. Min 2 year of relevant experience in supervisory role in F&B environment
2. Preserve excellent levels of internal and external customer service
3. Identify customers needs and respond proactively to all of their concerns
4. Good F&B and POS knowledge, able to use MS office
5. A hands-on person in delivering F&B services
6. Creative and positive working attitude
7. Work with passion, zest, energy and professionalism

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

Nearest MRT:
Changi Airport

Contract Duration:
12 Months

Working Hours (inclusive of 1-hour lunch break):
Morning Shift: 8.00am – 3.00pm
Afternoon Shift: 3.00pm – 10.00pm
Support Shift: 10.00am – 6.00pm

Working Days:
Monday to Sunday (including PH)
Shift details will be explained during the screening call.
Cannot choose preferred shift.

Basic Salary:
Up to $2,631 per month

Responsibilities:

· Provide on-site assistance to international travellers who need help with submission of forms on SG Arrival Card and Electronic Health Declaration Card.

· Guide international travellers with the use of automated lanes.

· Any other duties as assigned from time to time.

Job Requirements:

· GCE O Levels and above.

· Candidates are required to stand long hours for the entire working duration.

· Open to work rotating shifts (including weekends & PH).

· Tech-savvy

· Entry Level applicants are welcomed to apply. On-the job training will be provided.

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Benefit:

• Yearly Increment
• Yearly PWM Bonus
• CPF contribution
• Gross salary payment 2 times per month
• Medical / Dental claims
• Yearly Cleaner’s Day appreciation & gifts
• Career progression/development
• Training provided
• Uniform provided

Job Scope:

• Clean and clear tables, floor and kitchenware.
• Floor care & surface care (vacuuming, mopping, dusting, sanitizing, etc)
• Waste removal.

As a Partner Manager, you will be a part of our highly competent Sales Team and join a team at the Singapore office. In this role, you will act as the trusted advisor for our customers and partners regarding Multi-Vendor program.

One of your main objectives will be to prospect, identify, and qualify leads for SWO’s cloud products and solutions. In addition, you will assume accountability for developing, and managing long-lasting business relationships with new and existing customers, selected focused partners and distributors.

• Engage with customers, selected focused partners and distributor.
• Successful management of mid to large-scale, complex deal. Strong relationship-building and negotiation skills.
• Prioritize opportunities to achieve consistent growth in targets and prepare our customers & partners for their journey to the focus solutions.
• Develop and drive an updated and accurate sales pipeline
• 3+ years’ experience selling IT solutions and cloud services in Mid-Market
• Bachelor’s or master’s degree in or equivalent experience in industry related discipline
• Broad knowledge of any one of the focused solutions (which the candidate is familiar with) and the ability to map this to create a business impact for our customers & partners.
• Experience collaborating with customers/partners and extended internal and external teams to generate a comprehensive business and growth plan for accounts.

About Us

Regal Law LLC is a dynamic and innovative company specializing in providing our clients with the best outcomes. We are dedicated to providing exceptional services and solutions to our clients, fostering long-lasting relationships, and driving growth. We are currently seeking a results-driven Accounts Manager / Business Development Manager to join our team and spearhead client management and business development initiatives.

Key Responsibilities

Client Account Management

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships to ensure satisfaction and loyalty.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Develop trusted advisor relationships with key accounts, stakeholders, and executive sponsors.

Business Development

• Identify and develop new business opportunities with existing clients and potential leads.
• Negotiate contracts and close agreements to maximize profits.
• Suggest company services to maximize client satisfaction and identify areas of improvement to meet sales quotas.

Performance Tracking & Reporting

• Forecast and track key account metrics, including quarterly sales results and annual forecasts.
• Prepare comprehensive sales and account status reports for internal and external stakeholders.
• Collaborate with the sales team to identify and grow opportunities within assigned territories.

Issue Resolution

• Assist with challenging client requests and manage issue escalations effectively.

Requirements

Qualifications:

• Proven experience as an Account Manager, Key Account Manager, or in a similar role.
• Experience in the marketing, events, or advertising industry is a plus.

Skills:

• Strong client relationship management and project management capabilities.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Ability to manage multiple account projects while maintaining sharp attention to detail.
• Proficiency in Microsoft Office and project management tools.
• Strategic thinking and the ability to develop and execute effective client campaigns.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to with the subject line "Accounts Manager Application" to "[email protected]".

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

Job Responsibilities

• Manage all daily air import operations and documentation.
• Monitor air freight shipments, logistics, and trucking using the in-house system.
• Coordinate with team members, vendors, and customers to ensure smooth transactions for all import shipments.
• Raise cheque request and prepare payment for agent clearance shipment or to purchase permit.
• Manage costing and billing, and ensure timely payment from customers.
• Handle customer inquiries promptly and effectively.
• Maintain accurate and organized document filing.
• Other assignment assigned by the management

Job Requirements

• Minimum 1-2 years related working experience, preferably in freight forwarding industry
• Proficient with Microsoft Excel
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service and follow up skills
• Good team player with good interpersonal and communication skills

Team Summary

The Marketing Manager in the Singapore team will lead and support campaigns and partnerships to grow Visa’s overall brand equity with consumers, such as cardholders and businesses. The Visa Brand Promise is to uplift everyone and everywhere, by being the best way to pay and to be paid. With this goal in mind, we strive to ensure that the brand shows up in a meaningful way at the relevant occasions to bring across this narrative to our partners and customers.

What a Marketing Manager does at Visa:

The person will be involved in building up the overall direction for marketing initiatives and be responsible for the day-to-day execution with cross functional teams, clients, vendors as well as partners.

Key Responsibilities include:

• Drive and support our clients’ (i.e. Banks, Fintechs, Merchants) payments marketing initiatives with Visa’s marketing advisory and solutions, working closely with the Accounts Leads to strategise and propose impactful and relevant marketing programs to drive business revenue for our clients, across both B2B and B2C programs.
• Lead day-to-day client engagements and management of Marketing Value Added Services (VAS) projects in close partnership with the respective Business Development and Account Leads. Oversee all administrative deliverables related to client marketing project management and VAS including but not limited to revenue tracking, marketing approvals, procurement processes, contract management and VIK process management in full compliance with Visa’s policy and process
• Day-to-day management and liaison with agencies, partners and internal stakeholders to implement and manage above initiatives as well as brand related marketing activities
• Work extensively with marketing teams in other markets as well as local country cross-functional teams (i.e. Sales teams, Products, Commercial Products) to ensure smooth launch and execution of marketing activations to support key business strategic initiatives
• Ensure timely executions and deliverables from agencies and vendors as well as proper documentation and paperwork across the whole project lifecycle.
• Open communication between partners and vendors to ensure that work is executed and implemented accurately.

Why this is important to Visa

You are critical to driving our overall brand value equity and this extends beyond marketing campaigns, it also includes supporting our clients and partners to excel in their marketing initiatives, hence, directly driving our common interest in stabilizing and growing clients’ and Visa’s businesse

Expectations of a Media Billing Manager

Manage operation process and lead a team, including but not limited to:

• On-boarding of new suppliers and clients
• Jobs monitoring and analysis
• Oversees team’s responsibilities.
• Revenue recognition and reconciliation of WIP account. Review completeness and accuracy once posted in ERP System
• Resolve issues with relevant stakeholders e.g. vendors, clients, Business and shared service teams
• Regular meeting with Stakeholders
• Billing status monitoring and reporting
• Ensure billing completion before end of following month activities
• Accounts Payable responsibilities
• Support on audit requests

The main responsibilities include:

• Project coordination

• Stakeholder communication

• Change management and training

• Monitoring and tracking progress

• Documentation and reporting

Key Responsibilities:

• Assisting in planning and scheduling project timelines, tasks and deliverables

• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow

• Maintaining and organizing project documentation, including plans and business requirements

• Preparing status reports and presentations for management

• Developing training resources with the vendor’s support

• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications

• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features

• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls

• Helping users resolve issues with the product by following the FAQs guide

• Escalating unresolved issues to senior staff or business teams when necessary

• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates

• Maintaining accurate records of all communications and resolutions for future reference

• Working with other team members, supervisors or departments to ensure efficient service operations

• Experience with change management for implementation of new systems and/or customer engagement

• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail

• Proficiency with basic computer skills

• Strong listening skills and empathy

• Project management skills will be an added advantage

• Ability to work in a fast-paced environment

• Strong time management and multitasking abilities

• Knowledge of Singapore Government procurement and governance processes will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

Job Description

-Manage day to day operations and ensure smooth running of Tree Art campus.

-Proactively engage customers and build good rapport through understanding of students and their progress development.

-Engage in effective sales pitch through familiarising with Tree Art curriculum and programme.

-Support management in planning and executing strategies to increase sales.

-Plan, organise and communicate to customers on the various programme and campus events.

-Serve as customer’s main point of contact and manage communication platforms.

-Responsible for customer enquiries, student enrolment and post-sales services.

-Coordinate class schedule and arrange for replacement teachers when necessary.

-Monitor student attendance and follow up to arrange for makeup lesson.

-Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

-Share expertise and provide guidance to direct report.

-Motivate and work as a team in the achievement of service excellence and centre targets.

-Liaise with landlord on updates.

-Perform any other duties and responsibilities as assigned by the Operations Director.

Qualification:

-Minimum Diploma in Business, Marketing, or a related field.

-Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable. -Fresh graduates with a strong sales acumen are welcome to apply.

-At least 1 year of relevant experience in sales, hospitality, marketing, or education.

-Proficient in Microsoft Office (Excel, Word, PowerPoint). -Excellent communication and interpersonal skills.

-Meticulous, organized, and able to multitask. -Prior experience working with children is an added advantage.

Working Hours (43 hours per work week):

-Mon : off

-Tuesday - Friday : 1.30pm - 7.30pm

-Saturday and Sunday: 9.00am - 7.30pm

Main Purpose of the Job

To provide the full suite of MEP cost and commercial management project services typically expected of our Commercial, Corporate Real Estate (CRE), Advanced Manufacturing/R&D and hospitality clients.

Job Description

Full MEP cost & commercial management services from project inception to completion, including but not limited to, budget establishment, cost estimation, cost reporting, consultant and contractor procurement, valuations, contract administration, change control and administration and final account closure. Ability to work with a team of cost consultants across multiple projects.

Job Requirements & Person Specification

Mandatory requirements

• Degree in Quantity Surveying, MEP engineering or similar
• Minimum of 3 years’ total QS/cost consultancy working experience in Singapore
• Minimum of 1 years’ experience working on mission critical projects in Singapore
• Experience of at least two of the following- Commercial, CRE/office fit out project for an MNC, advanced manufacturing/R&D/laboratory project, Infra.
• Minimum of 1-3 years’ experience working with a QS/cost consultancy firm in Singapore
• At least one project with minimum project value of S$5 to S$10m.
• Based in Singapore or Singaporean
• Fluent in English with good interpersonal skills

Desirable attributes

• RICS or SISV qualification is an advantage.
• Familiarity with BIM, CostX, Glodon and other cost management tools.
• Ability to work with international stakeholders will be an added advantage.
• Knowledge and experience on Capital Allowances, Capex, LCC, Due diligence reports.
• Ability to provide full cost management solutions on builders works in addition to MEP works

About Asia Infrastructure Solutions

Asia Infrastructure Solutions is a leader in delivering project & programme management, cost management, sustainable design, engineering, business advisory and consultancy solutions for the infrastructure, buildings, and environmental sectors. The company was established by Global Infrastructure Solutions Inc. (GISI), the largest privately owned construction manager in the commercial building, industrial and healthcare markets, and a leading project / construction manager in the environmental and public infrastructure sectors. GISI and its founding members have over 90 years of project experience in Asia and currently employs 12,500 employees globally, operating in more than 90 countries.

Asia Infrastructure Solutions has a strong and diversified team of project managers, construction managers, programme managers, cost managers, sustainability consultants and various disciplines of engineering professionals with a long track record in the infrastructure, building and environmental sectors delivering the future for the built and natural environment. Our professional and technical expertise and capabilities are inherited from the Arcadis Design & Engineering / Hyder / Freeman Fox in Hong Kong and Arcadis Consulting / EC Harris / Davis Langdon & Seah businesses in Singapore which span many decades in the Asia region.

Notable projects in Singapore include the Jewel at Changi, CapitaSpring, the North-South Corridor, various hotels, data centers and corporate headquarters for the world’s leading MNCs to name a few.

We empower our employees to succeed and we invest in their professional growth through learning & development programmes as well as membership of professional bodies. Our employees also receive a range of benefits that includes opportunities for hybrid/flexible working, a share-ownership scheme, and private healthcare coverage.

Asia Infrastructure Solutions . Delivering the Future . AsiaInfraSolutions.com

Fair recruitment practices:

Asia Infrastructure Solutions adheres to the Tripartite Standards for Recruitment Practices in Singapore and uses fair, merit-based, and inclusive hiring practices.

Employment agencies:

Candidates referred by employment agencies will not be considered unless the agency has been explicitly instructed to provide candidates for the stated role.

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

The Sales Manager will oversee the sales strategy, team performance, and customer relationships to achieve ambitious revenue goals. This individual will play a key role in expanding the brand’s presence across retail, e-commerce, and distribution channels while fostering a high-performing and customer-focused sales culture.

You will also be responsible for:

Sales Strategy Development

• Develop and execute sales strategies to meet revenue and profitability targets.
• Create sales forecasts, budgets, and performance metrics to guide team efforts.
• Design promotional campaigns in collaboration with the marketing team.

Team Leadership & Management

• Lead, train, and motivate the sales team to meet or exceed performance goals.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a results-driven and customer-centric team culture.

Channel Management

• Optimize and expand sales channels, including retail, e-commerce, and distribution.
• Build and maintain relationships with retail partners, distributors, and wholesalers.
• Ensure consistent product availability and optimal placement across all channels.

Customer Relationship Management (CRM)

• Develop and maintain strong relationships with key customers and accounts.
• Address major customer concerns to ensure satisfaction and loyalty.
• Leverage CRM tools to track interactions and identify opportunities for growth.

Market Analysis & Insights

• Analyze market trends, customer preferences, and competitive activities.
• Gather customer feedback to inform product improvements and marketing efforts.
• Identify new sales opportunities and adjust strategies accordingly.

Sales Process Optimization

• Streamline sales workflows to enhance team productivity and efficiency.
• Implement tools and technologies to improve sales tracking and reporting.
• Monitor key performance indicators (KPIs) to evaluate success and identify areas for improvement.

Collaboration Across Departments

• Work closely with marketing to align campaigns with sales objectives.
• Collaborate with product development to ensure customer needs are met.
• Partner with operations and logistics to ensure seamless delivery processes.

Performance Monitoring & Reporting

• Track and analyze sales performance to provide actionable insights to leadership.
• Prepare and present detailed sales reports with data-driven recommendations.
• Adjust strategies based on performance metrics and market feedback.

Brand Representation

• Represent the brand at trade shows, events, and in high-level negotiations.
• Act as a brand ambassador to communicate the brand’s mission and values.
• Build the brand’s reputation by delivering excellent customer experiences.

Driving Revenue Growth

• Implement upselling and cross-selling strategies to maximize revenue.
• Explore new markets and demographics for the brand’s products.
• Lead initiatives to increase sales during promotional campaigns and peak seasons.

We would want to speak with you if you are / have –

• Minimum 5 years of experience in sales management, preferably in consumer goods or retail.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Bachelor’s degree in Business, Marketing, or a related field.
• Strong leadership and team management abilities.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with the ability to use data for decision-making.
• Proficiency in CRM tools and sales analytics software.

It would be great if you have:

• Experience in retail and e-commerce sales management.
• Knowledge of the consumer goods industry and emerging market trends.
• Success in managing and expanding distribution and retail partnerships.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

MAIN DUTIES AND RESPONSIBILITIES

• The key strategist that drives the company’s sales performance.
• Develop and implement strategic sales plan(s) that expands company’s customer base and brand market presence.
• Ensure smooth running of daily sales operations and optimal manpower utilisation through strategic planning, organising, leading, and management of available resources.
• Build progressive and mutually benefiting relationships with clients.
• Lead strategy review sessions with sales team to assess efficiency and identify areas for improvement.
• Maintain a good understanding of industry dynamics, trends and competitive insights.
• Monitors the team’s activity logs through the CRM system to ensure that all project progress and client records are up-to-date.
• Collaborate with Marketing Team to successfully drive marketing campaigns and promote the brand through relevant programmes and activities to build a strong brand image for the company.
• Present monthly sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Supervise and guide the sales team to improve sales performance by setting goals and providing tailored, structured recommendations.
• Prepare and lead training sessions to share best market practises to enhance team performance and productivity.

Job Requirements

• Bachelor's Degree
• Minimum 5 Years of Experience and Above

Additional Information

• 5 Working Days
• Flexi-Benefits

ABOUT KOMPACPLUS

• Established in 2009, we are the primary supplier and installer of Italy-made KompacPanels – specially engineered interior panels that is built to be supremely durable and waterproof with signature compact thickness of only 6-mm. From on-site measurements to custom orders, we provide a full suite of services to help people achieve various lifestyle needs through innovative and seamless applications as countertops, wall claddings, custom furniture and more.
• Driven by the shared aim to provide the ultimate service at every level, our vision is to one day conquer the global arena. To-date, we have also expanded from our headquarters in Singapore to Malaysia over the years, and increasing brand presence in neighbouring regions.

THE OPPORTUNITY

• Be part of the KompacPlus’ Unbounded experience by working alongside our passionate team of creative explorers to find business opportunities as well as building and nurturing customer relationships.
• In order to deliver the ultimate service to our customers, we believe that every day is an opportunity to explore and innovate ways to offer better products and services, and with a growing portfolio of product and service offerings as a testament to our dedication over the years, we are looking for new adventurers to be part of the KompacPlus journey as a new chapter begins.
• This is a senior managerial position that offers an experienced sales the opportunity to hone and demonstrate excellent leadership qualities by leading and managing a results-driven team. On top of providing active mentorship to fellow Account Executives, the ideal candidate is expected to demonstrate excellent knowledge of market trends through the implementation of successful sales strategies that ultimately translates into brand credibility and brand loyalty.

DESIRABLE SKILLS AND ATTRIBUTES

Communication and Interpersonal Skills

• Preferably with good English and Chinese proficiency
• Have strong listening and conversational adaptability
• Able to present and communicate in clear, concise, and confident manner
• Able to work independently or collaborate in teams when required
• Able to negotiate amicably and effectively

Management and Organisational Skills

• Able to effectively lead, manage and support a team towards shared goals
• Able to assimilate large quantities of information quickly with accurate detail
• Have strong work ethics and problem-solving skills
• Able to manage day-to-day challenges and constructive criticism

Personality and Character

• Team builder
• Goal-oriented
• Persuasive
• Proactive
• Has industry awareness

About Us:

The Singapore Kindness Movement (SKM) is a non-profit organisation dedicated to promoting kindness and graciousness in Singapore. We work towards inspiring individuals and organisations to internalise and practice values that promote harmony, respect, and consideration. We are seeking a dynamic and passionate Manager (Education) to join our team and play a crucial role in advancing our mission.

Job Description:

The Manager (Education) works in the Singapore Kindness Movement’s (SKM) education team in conceptualising and executing programmes through schools to achieve SKM’s mission. He/She reports to the Deputy Director (Education) and Executive Director.

He/She joins the team of managers and assistant managers to lead the organisation’s delivery of programmes and outreach to preschoolers, lower primary students and their parents, and educators.

The Manager (Education)’s job description is as follows:

• Conceptualises, markets and executes programmes, events and resources to inculcate kindness and graciousness in students from preschool to tertiary levels
• Serves as part of the Kindsville and Friends of Singa team, supporting programmes under these two banners
• Seeks, builds and maintains partnerships with preschools, schools, service-learning clubs, government, and private organisations to run educational programmes and events
• Collaborates with partners to enhance parent-child engagement through community outreach efforts, particularly leveraging the Kindsville initiative
• Plans, markets and executes the annual Kindness Award Ceremony, covering tasks from nomination consolidation and coordination to event management
• Maintains and organises archives of collaterals, photos and previous work for future reference. Manages and updates content on websites for key programmes, ensuring the latest and most impactful messages are shared
• Ensures rigorous administrative and procurement processes for projects and initiatives. Adheres to sound governance principles, managing internal budget, logistics and sponsorship requests effectively
• Establishes accountability and evaluation standards to measure the impact of our programmes. Delivers comprehensive post-event reports and programme conclusion, offering insights and recommendations for future improvement
• Works with the different sectors within SKM for the seamless implementation of all programmes. Actively participates in and contributes to assigned task clusters within the Secretariat, fostering a collaborative working environment

Qualifications

• Skills: Strong organisational and project management skills. Excellent verbal and written communication capabilities.
• Education: A bachelor’s degree in education, social work, or a related field is preferable.
• Experience: At least two years of experience in programme development and management, preferably in the education sector or at least three years of experience in other fields
• Certifications: Any additional qualifications in educational programme design, public relations, or marketing will be a plus.
• Manage and review internal budget and logistics for programmes and events under your charge, including sponsorship requests.
• Establish accountability and evaluation standards and procedures to track programme effectiveness and impact.
• Provide post-event and programme reports for review and recommend areas of improvement.
• Seek, build, and maintain partnerships to collaborate with tertiary service-learning clubs, government, and private organisations to run tertiary programmes and events.

Why Join Us?

• Be part of a meaningful mission to create a kinder, more gracious Singapore.
• Work in a dynamic, collaborative environment
• Opportunity to grow and develop

If you are enthusiastic about leveraging your expertise to foster kindness and graciousness across Singapore, please submit your resume, a cover letter detailing your experience and expected remuneration package.

Join us in our mission to inspire kindness and connect communities. We look forward to welcoming a motivated and creative professional to our team!

• Eastern Part of Singapore; Accessible from MRT Station
• 5 days’ work week
• Opportunities for career advancement

Our client, an established logistics company providing services in Healthcare Logistics Transport Solutions, is seeking for a passionate and suitable candidate to join the team!

Job Responsibilities

• Handle incoming calls and emails on customer orders in a timely manner
• Process sales order, delivery notes, invoices, quotations, debit notes and credit notes
• Plan and coordinate daily deliveries and collections
• Liaise and update customers on any backorders, contracts etc
• Work closely with internal stakeholders e.g Warehouse, Operations, Sales, Engineering and Finance teams to resolve customer issues
• Follow up with customers on outstanding invoice payment
• Provide administrative support, as and when required

Job Requirements

• Minimum Nitec/ Diploma in Business/ Supply Chain/ Logistics or equivalent
• Good interpersonal and communication skills
• Some experience is customer service/ logistics will be advantageous though not required

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Personal Data Protection

“By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy. Please access our website at www.celecti.com.sg for a copy of our Privacy Policy.”

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.