Total 37,482 Full-time customer experience manager job vacancies in Singapore

Senior Human Resource Executive/Assistant Manager (with Office & Grants Management Responsibilities)

We are seeking a proactive and resourceful Senior Human Resource Executive/Assistant Manager to drive top talent recruitment, HR strategies, office management, and government grants optimization. This individual will play a critical role in hiring and retaining the best talent, implementing HR best practices, and ensuring the company maximizes available government grants to support workforce development and business growth.

Key Responsibilities

Talent Acquisition & Recruitment (Primary Focus)

• Develop and execute strategic recruitment plans to attract, hire, and retain top talent.

• Manage the end-to-end recruitment process, including job postings, resume screening, interview scheduling, and conducting initial interviews.

• Partner with department heads to understand hiring needs and proactively build a strong talent pipeline.

• Strengthen employer branding through recruitment marketing, job fairs, and partnerships with universities and industry networks.

• Oversee a structured and engaging onboarding process to integrate new hires effectively into the company.

HR Strategy & Operations

• Develop, implement, and improve HR policies and procedures to align with business goals and compliance requirements.

• Manage employee relations, including conflict resolution, grievances, and disciplinary actions, ensuring a positive work environment.

• Drive performance management processes, including goal setting, appraisals, and feedback sessions.

• Coordinate and execute employee training, upskilling, and development initiatives to support career growth and company objectives.

• Handle employee benefits administration, including insurance, leave, and payroll-related inquiries.

• Maintain HR records and databases, ensuring accuracy, confidentiality, and compliance with Singapore’s employment laws.

• Stay updated on HR best practices, labor laws, and regulatory requirements to mitigate risks and ensure compliance.

Government Grants & Workforce Development

• Stay on top of available government grants (e.g., Enterprise Development Grant (EDG), Productivity Solutions Grant (PSG), SkillsFuture Enterprise Credit, and Workforce Development Grants) and assess their relevance to the company.

• Proactively identify and propose grants that align with business goals, talent development, and HR initiatives.

• Oversee grant applications, submissions, and compliance requirements, ensuring successful funding and execution.

• Liaise with government agencies (e.g., Enterprise Singapore, Workforce Singapore, SkillsFuture Singapore) to maximize funding opportunities.

Office Management

• Oversee office administration, ensuring an efficient, well-organized, and productive work environment.

• Manage office supplies, facilities, vendor relationships, and workplace safety protocols.

• Serve as the main point of contact for office-related matters, ensuring smooth daily operations.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• 5+ years of HR experience, with a strong focus on recruitment, HR generalist functions, and office management.

• Experience in identifying, applying for, and managing government grants is highly preferred.

• Strong understanding of HR policies, labor laws, and employment regulations in Singapore.

• Ability to work independently, prioritize multiple tasks, and drive HR initiatives with minimal supervision.

• Excellent interpersonal and communication skills to engage with employees and stakeholders at all levels.

• Hands-on, problem-solving mindset with a high sense of ownership and accountability.

What We Offer

• A high-impact role in a fast-growing company with a dynamic and entrepreneurial work culture.

• The opportunity to lead talent acquisition, HR strategies, and grants management, shaping the company’s workforce and growth.

• A collaborative and innovative environment where your contributions make a direct impact.

If you are a strategic and results-driven HR professional who thrives in a dynamic environment, we would love to hear from you! Apply now and be part of our growing team.

Be Part of Our Success

· Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.

· Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.

· Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.

· Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Qualities We Value

· Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.

· Proven experience in system engineering and oversees the maintenance of multiple IT systems that interconnects and operate together a cohesive system.

· Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).

· Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.

· Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.

· Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.

· Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.

· Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking, and security.

· In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

· Singaporean only

· Location: Ang Mo Kio / Site

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Company

Are you ready to make a significant impact in a dynamic, fast-paced environment? Join our global Consumer Goods MNC client as a Finance Manager, where you will play a pivotal role in driving ERP migration and optimizing financial performance.

The Role

This exciting opportunity combines ERP transition management with comprehensive finance oversight, focusing on process alignment, cost control, CAPEX, cash flow, and balance sheet management. You will leverage data analytics and automation tools to enhance reporting, risk management, and financial planning. As a key leader, you will ensure tax compliance, oversee audits, while partnering with cross-functional teams to deliver a future-ready ERP system with minimal disruption. This is your chance to lead a transformative project that will shape the future of financial operations. If you are a strategic thinker with a passion for driving efficiency and innovation, we want to hear from you!

Your Profile

We are seeking a resilient and experienced Finance Leader with a Bachelor’s degree in Finance, Accounting, or a related field and at least 5 years of experience in financial management, cost control, or similar roles, ideally within the FMCG sector. You must have ERP migration experience, with a strong track record in planning, execution, and system transition, ensuring minimal disruption while aligning financial processes. Key competencies include a proven ability to work with advanced accounting system. A strategic thinker, you will possess strong analytical, problem-solving, and project management skills, with the ability to analyze complex data and make impactful decisions. Your excellent communication skills and collaborative approach will ensure successful engagement with stakeholders at all levels. A proactive and adaptable individual, you will thrive in a stimulating environment, driving process improvements, automation, and risk management strategies with attention to detail and creativity.

Apply Today

Please send your resume, in WORD format only and quote reference number SN13150720, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No: 07C5595 | Suriani Norahim | EA Registration No: R1109288

A. JOB SCOPE AND MAIN RESPONSIBILITIES:

To manage strategic innovation projects (Class 1 or Class 2) for the Group. In this role, the missions would consist in:

• Managing the entire scope of the NP project, usually from Feasibility Stage onward, within the frame of EL Consumer Stage Gate Process.
• Functionally establishing and managing an international and multi-departments team to plan and execute project course.
• Managing the strategic project from an economic, technical, go-to-market and quality point of view and engaging with the team on timelines for commercial launches commitments.
• Reporting to the CSC governance body.

B. AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:

• Responsible for the complete scope of C1 / C2 Projects, within the frame of EssilorLuxottica Stage Gate Process, from project preparation and feasibility (both technical and financial) to product and process development, quality validation, pilot, production and supply flow, go-to-market, and finally product launch.
• Build and lead an international project team including a wide and complex array of disciplines: Marketing, Finance, R&D, IP, Engineering, Quality, Production, Sales, IT, Supply Chain, Accounting, Purchasing, Customer Service, Labs, Local Business, etc.
• Work closely with all of the various disciplines mentioned above in order identify potential problems and prepare contingency plans. This involves mastering risk management methodology, and active and professional communication with persons at all levels of the organization, from factory floor production personnel to COO-CEO.
• Present accurate, timely, effective and concise updates to Management on a regular basis. This includes written updates and presentations at the CSC meetings as well as regional committee meetings (APAC & Greater China).
• Could potentially manage a portfolio of projects ("Projects coordination").
• Accountable to manage and control projects under his coordination to meet project deliverables / commitments.

C. NETWORK OF INTERACTION:

• Cross-functional and traversal. This position is not limited to internal departments within EL group but can also cover partners, joint ventures, partners and suppliers

D. TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE

• Experience in manufacturing process and gating process
• A bachelor's degree in IT, computer science, business management, SC or a related field.
• Any relevant project management related experience.
• Certified PMP not required but is a plus

Key Expertise / Skills/ Track record:

• 5-10 years’ seniority within the group, preferably in positions linked to R&D, Engineering, Production, Supply Chain, Quality, IT
• Good level of leadership and influential skills. Comfortable leading in multidisciplinary, cross-cultural and VUCA environments.
• Collaborative and able to create broad cross-functional networks within EL group (across departments and geographies)
• Proactive, curious and willing to adopt a 360 strategic view of the project management: from technical & operations topics to business, marketing and regulatory aspects.
• Result-driven.
• Excellent written and verbal communication skills.
• Good technical understanding of lens/frame manufacturing and features.
• Familiar with basic project management tools and methodologies: Gantt Charts, Work Breakdown Structures, Risk Analysis, Costing.

F. LANGUAGES:

• Proficiency in both written and verbal English
• French, Italian, Mandarin or Thai are a plus for business communication purposes to liaise with project experts in the group across the world.

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3,500 employees spread across 25 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are seeking a highly motivated Senior IT Project Manager (Compliance/KYC/Banking) to support our client's team in Singapore.

Direct Responsibilities

• Functional expert on the domain, conduct end to end studies, IT projects and IT solution definition related to Compliance and KYC banking domains
• Act as a functional expert on the domains, perform analysis
• Production support where intervention is required on a functional expertise level.
• Aid in end-to-end tests, plan and coordinate UAT, change management and go-live support.
• Able to work in a matrix environment building a strong relationship with Regional and Central IT teams and clients
• A team player, who is able to work in a diverse team and comes with an open mindset to learn and adapt
• Provide regular updates to project sponsors and business stakeholders, organize project steering meetings and issues meeting minutes
• Collaborate and follow up with development teams regionally/globally to establish IT Solutions and ensure timely delivery of the IT Solution
• Develop good communication channel and good working relationship with Central teams in EMEA and ability to influence global teams to deliver APAC specific requirements.
• Pre-empt and escalate any risks/issues to management/steering committees in a timely manner
• Provide tactical solution to business in case of tight timelines and collaborate with different stake holders to provide strategic solution
• Contribute to team resource development
• Effective transfer and share functional and technical knowledge to teammates.

Requirements

• 15-20 years of experience working in Banking domain as a functional project manager with relevant IT experience delivering KYC and Compliance topics.
• Strong hands-on product knowledge and understanding of Wealth Management domains
• International exposure in working in a complex matrix organization
• Experience with strategy planning and follow up for the program, Program governance, Operational working groups and Steering committees

For decades, Caterpillar and MaK has been a manufacturer of premium medium-speed marine, oil & gas and electric power engines and generator sets. Worldwide, our engines are in operation for customers who rely on their reliability. The Caterpillar and MaK product line features marine diesel, gas and dual fuel engines used in a wide variety of marine, oil & gas and electric power applications. Caterpillar and MaK offers exceptionally engineered and innovative products, components, and services. The engines also provide unparalleled “anytime, anywhere” product support to ensure confidence and peace of mind for customers by ensuring maximum uptime and productivity. And with our worldwide dealer network with in-house stock of spare parts, we guarantee a fast service and a high availability for our customers. Moreover, our after-sales service offers not only high-quality spare parts, but also a wide range of retrofit options to help our customers make their business more efficient and prepare for a sustainable future.

Following the new Medium-Speed Engines (MSE) strategy there is an exciting opportunity for a Parts Sales and Service Representative (Account Manager) to join the MaK Asia team. The representative will have the responsibility to own specific customer relationships, drive sales, ensure customer satisfaction and shape parts sales strategy.

What You Will Do:

• Responsibility for end-to-end aftersales management of assigned customer accounts. Be the focal contact point for customers on everything to do with aftersales.
• Develop close business relationships with customers that add value to the customer and provide the level of overall support, product knowledge, and technical expertise that a customer expects. Become a trusted supporting resource to the customer.
• Responsibility for working with customers in advance to identify scheduled maintenance opportunities including tracking engine operating hours and dry dock schedule.
• Work with and guide customers with advance planning of scheduled maintenance and overhauling to ensure that the customer understands and is aware of MaK maintenance and overhauling guidelines and requirements. Utilize service exchange programs.
• Identify and launch Customer Value Agreements with selected customers.
• Account Receivables. Follow up with customers on overdue payments, manage sensitive commercial situations.
• Compliance. Responsibility for screening all customer direct enquiries received including, vessels, company, individuals prior to providing any support, information, or quotations.
• Responsibility for leading initial customer commercial negotiations for parts and service by following company policies.
• Identify and track assigned customer engine population, submit changes to AX ERP system CRM module.
• Circulate service letters and bulletins, and parts programs to customers.
• Promote engine upgrade solution sales, identify opportunities, and proactively work on securing a sale.
• Arrange and conduct regular customer visits. This includes traveling overseas and locally based customers.

What You Have:

• Extensive prior reciprocating engine experience and customer engagement through orders and deliveries.
• Understanding and experience of Contracts and negotiation of same to facilitate business success.
• Knowledge of Marine, Oil & Gas and Electric Power business preferably with medium speed large engines through Dealer, or Direct sales.
• Demonstrated ability to work independently and lead on larger scale, more complex topics / projects.
• Ability to influence and lead others in the work group.
• Must be able to deal with sensitive issues.
• The ability and willingness to travel (up to 50%).

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Us:
From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

About the role:
The SAP Finance Pillar Lead will take ownership of leading the design, development, and delivery of SAP finance solutions, including core financial modules, reporting, and integration with SAP and external systems. Managing a team of finance consultants, including both permanent employees and subcontractors, the role involves mentoring, setting quality standards, reviewing deliverables, and ensuring functional excellence. Additionally, the SAP Finance Pillar Lead will play a key role in presales activities, leading finance solution proposals and client engagements.

Candidate is expected to do project management tasks as well.

Responsibilities:
Leadership & Team Management

• Manage and mentor a team of SAP finance consultants, including permanent employees and subcontractors.
• Establish and enforce quality standards for deliverables to align with finance best practices and industry standards.
• Conduct regular work reviews to maintain high-quality outputs and compliance with client and project requirements.
• Foster knowledge-sharing within the team and promote continuous professional development through training and mentoring.
• Ensure the utilization targets of the team members.

Finance Architecture & Solution Design

• Lead the design and delivery of end-to-end SAP finance solutions, covering SAP S/4HANA Finance, Central Finance, Treasury, Funds Management, Accounts Payable/Receivable, Controlling, and Financial Planning & Analysis.
• Oversee integration between SAP finance modules and external systems, including third-party financial tools and platforms.
• Ensure compliance with financial regulations (e.g., IFRS, GAAP) through proper system configuration and process alignment.
• Manage SAP finance landscapes, including data governance, reporting, and analytics.

Project Delivery & Quality Control

• Drive the successful delivery of SAP finance projects, ensuring timelines, budgets, and quality standards are met.
• Lead efforts in financial data migration, cleansing, and transformation during new implementations or upgrades.
• Provide functional leadership to troubleshoot and resolve issues in financial processes, ensuring system stability and operational excellence.

Governance & Compliance

• Define governance frameworks to ensure consistent and compliant financial process delivery across projects.
• Implement robust controls and monitoring to maintain data accuracy, financial security, and system health.

Presales & Business Development

• Lead presales activities related to finance solutions, including business process analysis, proposal creation, and client presentations.
• Collaborate with sales and business development teams to identify new opportunities in finance transformation and innovation.
• Act as a trusted advisor to clients, providing strategic guidance on financial best practices and SAP innovations.

Vendor & Stakeholder Management

• Manage relationships with SAP vendors, partners, and subcontractors to ensure the timely delivery of finance solutions.
• Serve as the primary point of contact for key client discussions, providing expertise on finance process optimization and technical solutions.

Project Management

• Develop and manage the project budget, ensuring all expenditures are tracked and kept within the approved budget.
• Identify and mitigate potential project risks and issues that may impact the schedule, budget, or quality of the project.
• Lead and coordinate project teams, ensuring all team members are clear on their roles and responsibilities, and providing guidance and support as needed.
• Regularly monitor project progress, adjust plans as necessary, and provide status updates to stakeholders.
• Ensure the final deliverables meet the quality standards set for the project.
• Maintain comprehensive project documentation, including schedules, reports, and meeting note

Requirements:

• Bachelor’s degree in Finance, Accounting, Information Systems, or a related field (Master’s preferred)​​​​​​
• 15+ years of experience in SAP finance solutions, with expertise in areas such as SAP S/4HANA Finance, Central Finance, Treasury, and Controlling.
• Proven ability to lead and mentor large functional teams (20+ members), including permanent staff and subcontractors.
• Extensive knowledge of SAP financial modules and their integration with other SAP and non-SAP systems.
• Hands-on experience with financial data migration, analytics, and compliance with financial regulations (e.g., IFRS, GAAP).
• Demonstrated success in project delivery with a focus on quality control and governance.
• Strong experience in presales, including crafting financial solutions, proposals, and conducting client presentations.
• Familiarity with SAP cloud (e.g., SAP Private and Public Cloud) and finance-related system performance optimization.
• Excellent stakeholder management, communication, and presentation skills.
• Previous experience of handling projects as project manager.
• SAP Certifications in relevant areas such as SAP S/4HANA Finance, Treasury, or Central Finance are highly desirable.

​​​​
Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Job Description

• Oversee various stages of full project deliveries covering requirements gathering and analysis, design, construction, delivery, integration, testing, commissioning, and maintenance services
• Map out the overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, and risks are clearly defined and communicated to team members and customers
• Establish a risk management plan for a structured approach to identify and review potential risks and mitigation actions
• Manage project budget and costs with the objective of maximizing revenue and margin achievements.
• Establish a project execution plan and schedule for tracking of deliverables within the scheduled milestones
• Build a high-performance delivery team, comprising both onsite and offshore resources, and provide effective leadership for the team members
• Oversee the entire project delivery life cycle within scope, schedule, and budget
• Maintain a pro-active and responsive relationship with all stakeholders, both internal management and customers, to provide regular and accurate progress updates, problem reporting and resolution processes
• Perform other duties as assigned

Requirements

• Min Degree in Mechanical / Electrical / Environmental Engineering (Degree must be recognized by the Professional Engineers Board, Singapore)
• At least 10 years of relevant experience in the implementation and management of qualify control systems
• Hands-on” attitude, meticulous and analytical with excellent problem-solving skills
• Professional project management certification (e.g. PMP, CITPM, etc) is preferred
• Team player with good interpersonal and communication skills
• Able to work under pressure, resourceful and independent with good negotiation skills

Job Responsibilities:

• Provide clients with market colour and trade ideas
• Develop and maintain relationships with clients, understanding their trading needs and providing guidance on our wide range of product offerings.
• Structured product ideation based off client feedback and interactions
• Price and execute simple to complex structured product across multiple desks
• Deal with day-to-day administrative issues in support of trading activities and liaison with trading operations
• Work with internal technology and analytics groups for enhancements in systems, analytics and coordinate trading activity
• Manage risk by ensuring compliance with regulatory requirements and internal risk management protocols.
• Continuously seek opportunities to improve trading processes and client service

Job Requirements:

• Minimum 1-2 years direct experience in global markets trading in any asset class, knowledge in FX Options or Cryptocurrencies preferred.
• Proven experience as a Sales Trader or in a similar role within a financial services environment is preferred.
• Experience in cryptocurrency trading and/or knowledge of the cryptocurrency ecosystem is preferred.
• Candidates will be required to work shifts, which include supporting different time zones and weekends.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

Our client is a Singapore based company, in Electronics Manufacturing industry. They are looking for a Sales Manager to assist their Sales team for the next phase of their business. They are located in East - easily accessible.

Duties of Sales Manager:

• Drive revenue growth to meet the company’s annual targets.
• Follow up with customers to achieve sales aligned with the budget plan.
• Understand and work towards achieving team budget targets.
• Analyze market trends and competitor data to develop actionable business strategies.
• Collaborate with the engineering team for product updates and demonstrations.
• Gather market and customer insights to align with the company’s product roadmap.
• Introduce latest technologies to customers and identify optimal strategies for each product/customer.
• Coordinate with business partners to execute tailored business models.
• Prepare sales analysis, trip, and project reports, as well as ad hoc reports.
• Provide detailed marketing reports by product, market, or country.
• Build and maintain strong relationships with clients, partners, and industry stakeholders.
• Work with cross-functional teams to ensure alignment and execution of business initiatives.
• Act as the primary contact for international partners and clients, addressing needs and resolving issues.

Requirements:

• Minimum 5 years of sales experience
• Experience in electronics industry
• Willing to travel overseas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will play a critical role in delivery on the transformation program. He/She will work with product teams, technical leads, and vendor SMEs, and will have direct accountability in ensuring that business requirements are designed and implemented as per expectations.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.
• Leverage domain and technical expertise to set direction and drive project execution.
• Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.
• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

• Possess at least 4 – 6 years of Project Manager / Delivery lead related experience in the banking / financial domain
• Experience in the payments domain will be an advantage
• Finacle implementation and integration experience in a global bank setup is a plus.
• Good working knowledge of Agile methodologies, JIRA, and Defect management tools.
• Proven ability to lead agile teams and manage delivery of complex, integration projects in a matrix organization.
• Strong technology delivery capability and leadership from strategy alignment, solution design, E2E program/project delivery to problem solving.
• Remove impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the Agile project team
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Ability to drive senior level discussions with good communication skills.
• Ability to influence & work with regional and global partners/stakeholders to drive the program forward.
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making.

*Seeking for a Credit Administration Senior Officer/AM with minimum 4 years of Credit Administration (Admin)/Credit risk experience in Banking industry and knowledge in MAS 610 requirements*

THE COMPANY

Rooted in their commitment and service to their clients, the company has a well-received yet stable brand within the Banking sector. They currently seek a Credit Administration (Admin) Senior Officer/Assistant Manager to be part of their Credit documentation team.

JOB RESPONSIBILITIES

• Process or prepare loan documents/credit facilities set up (e.g. roll over request, credit draw down)
• Perform collateral management
• Ensure adherence of credit facility’s limits
• Prepare Credit reports
• Work closely with other business stakeholders

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics Commerce/ or any other relevant education
• Minimum 4 years of Credit Administration (Admin)/Credit risk experience in Banking industry
• Knowledge in MAS 610 requirements
• Meticulous, organized, team player and has good interpersonal skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

Please refer to our website https://resolutehunter.com/ for more job postings.

EA Licence 18C9105

EA Reg R1105305

*Seeking for a talent with minimum 3 years of hands-on Operational risk (BCP Management and outsourcing) in Banking and/or financial institutions*

THE COMPANY

This is an established brand name and the company is well-known in the market for their products and services. Currently, the bank seeks for an Operational Risk (Senior Officer/Assistant Manager) to be part of their risk team.

JOB RESPONSIBILITIES

• BCP/BCM exercise (Conduct BCM test (call tree exercise and ensure compliance of BCM framework to regulatory requirements)
• Outsourcing/Analyze impact on operational risk (New transactions, New products, New technologies, Any amendments/updates to existing processes)
• Review impact on operational risk
• Ensure compliance of bank’s policies
• Ascertain current/future risk areas
• Propose recommendations and report on operational risk findings
• Follow up progress of any previous Internal/external audit or MAS or Head office findings/action plans and issues have been resolved
• Liaise with internal and external stakeholders
• Any other adhoc duties

JOB REQUIREMENTS

• Degree in Accountancy/Commerce/ACCA or any other relevant education
• Minimum 3 years of hands-on Operational risk (BCP Management and outsourcing) in Banking and/or financial institutions
• Sharp, focus, analytical and has good interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Job Scope:-

• To achieve set fundraising targets through planning and implementation of assigned fund-raising events and campaigns.
• To manage key donor accounts, primarily individuals, churches, schools and the general public. This role involves regular communications, tracking donations and development of the donor engagement plan.
• To support Manager in strategizing evaluating and developing plans to build donor and volunteer networks, engagement and relationships
• To analyse donation data to enhance engagement strategies
• To research and identify donor prospects
• To help develop messaging angles and approaches of fundraising appeals
• To analyse data on campaign performances and donor data with the view to enhance donation, relationships and partnership outcomes

Job Requirements:

• Min Bachelor's degree in a related field
• Min 2 years experience in social service / healthcare / non profit setting
• Strong communication and interpersonal skills
• Able to start work immediately or within a short notice

Interested candidates do submit your application to [email protected]

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Location : Serangoon North

Working hours : Mon-Fri

Basic + AWS + VB

Roles & Responsibilities

The primary responsibility of this position is to provide leadership for all Quality Assurance & Control matters.

This includes:

• Assuring consistent quality of production by developing processes and enforcing compliance to ISO 13485 quality system.
• Validating the production & inspection processes and maintaining validation status
• Managing the records for Quality Inspection, Quality Control, Calibration, QA Lab equipment, Training Resources, ERP Quality Module and Quality System Documentation.
• Managing a team of Engineers, QA Technicians & Quality Inspectors

The incumbent reports to the Site Leader, Singapore and Global Head of Quality.

Roles & Responsibilities

Quality System Management

• Manage and maintain the site's quality management system (QMS) in compliance with ISO 13485 and ISO 9001 and applicable regulatory standards.
• Key stakeholder in ERP in Quality Module and DMS of site
• Ensure that the QMS effectively supports all manufacturing and operational processes, resulting in consistently high-quality product outputs.

Quality Operation & Lab Management:

• Oversee the day-to-day operations of the quality control and assurance, ensuring proper procedures and outcomes that consistently align with product specifications.
• Manage a team on quality inspection and establishing protocols fulfilling both internal, external customers.
• Develop and enforce rigorous lab testing protocols to maintain stringent quality and safety standards.

Capital Expenditure Planning and Equipment Management:

• Plan and manage capital expenditure for quality-related equipment in production to support ongoing and new operations.
• Site calibration SME and coordinator for both internal and external calibration.
• Ensure timely maintenance and calibration of quality equipment to maintain operational efficiency and compliance with industry standards.

NPI and quality engineering:

• Ensure compliance with new and pre-existing product requirements.
• Key stakeholder in new product development including qualification to production readiness.

Global Quality:

• Working with Global Head of Quality to drive Global Quality Plan
• Working with peers in Global Quality to drive strategic global initiatives, ensuring cohesive quality management across Sites

Regulatory Compliance and Auditing:

• Oversee readiness for all internal and external audits, including customer audits and third-party regulatory audits.
• Lead the preparation and submission of documentation required for regulatory compliance in all markets where products are distributed.
• Develop and implement strategies to manage and reduce compliance risks.

Supplier Management and Incoming Quality Control:

• Oversee supplier quality management, conducting audits and addressing issues to ensure supplier compliance with quality standards.
• Develop and maintain strong relationships with suppliers to ensure continuous supply chain improvement and adherence to quality specifications.

Quality Improvement Initiatives:

• Identify opportunities for process improvements and lead quality improvement projects to enhance manufacturing efficacy and product quality.
• Drive the transformation towards a paperless factory to enhance operational efficiency and data integrity.
• Implement Statistical Process Control (SPC) to monitor and control quality during manufacturing processes.
• Utilize digital tools and methodologies such as Six Sigma and lean manufacturing to improve productivity and product quality.

Team Leadership and Development:

• Manage and lead a team of skilled quality engineers and technicians, providing strategic direction, training, and development.
• Foster a culture that prioritizes quality and compliance through continuous training, learning and development programs, and succession planning.

Stakeholder Engagement and Reporting:

• Align with the global quality function on strategic global initiatives, ensuring cohesive quality management across the organization.
• Collaborate closely with manufacturing, R&D, and supply chain departments to ensure alignment on quality standards and to address quality issues promptly.
• Report on quality metrics and KPIs to senior management, providing insights and recommendations for ongoing quality enhancements.
• Communicate effectively with customers and regulatory bodies regarding product quality and compliance issues.

Complaint and CAPA Handling:

• Lead the investigation and resolution of non-conformance issues and product incidents, identifying root causes and implementing corrective actions.
• Manage the customer complaint process, ensuring all complaints are addressed promptly and effectively.
• Lead the development and completion of 8D reports, ensuring thorough documentation and effective resolution of issues.
• Oversee the implementation of corrective and preventive actions (CAPA) to eliminate the causes of potential non-conformities or issues, preventing their recurrence.

Environmental Health and Safety (EHS) and Sustainability:

• Support the development, implementation, and enforcement of an EHS policy, complying with all legal and corporate policies.
• Assist in fostering a culture of safety responsibility, providing ongoing training and resources to ensure a safe and healthy work environment.
• Support the establishment and execution of site ESG goals in alignment with global sustainability roadmap, ensuring the site contributes effectively to broader corporate sustainability targets.

Qualifications

• Bachelor’s in Engineering or Science / Master’s in Engineering or Science
• Extensive experience within a manufacturing environment with a thorough understanding of ISO 13485 and ISO 9001.
• Six Sigma certification and/or ASQ certified Quality Engineer

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Job Summary

We are seeking a Technical Delivery Manager (TDM) to oversee end-to-end technical delivery for system implementation projects, particularly for Detica KYC, and manage the integration of AML systems.

Mandatory Skill-set

• Degree in Computer Science, Information technology and related discipline;
• Has 10+ years of experience in technical delivery management (not just program-level management);
• Work experience in banking/financial industry with exposure in Detica KYC and AML system;
• Extensive experience in Unix Shell Scripting, SQL, Oracle, and Java;
• Experience in system and software design, including UI/UX design;
• Good exposure in Project Management, Application Management, Change Management, Problem Management;
• Strong ability to multitask, effectively handling large amounts of data and technical tasks;
• Highly driven, proactive, and an excellent team player;
• Great interpersonal skills with strong written and verbal communication skills;
• Strong problem-solving and analytical skills;
• Excellent leadership and organizational skills, with the ability to engage and motivate cross-functional teams.

Desired Skill-set

• Experience working with Hadoop ecosystem and technologies;
• Familiarity with NoSQL databases or Big Data technologies;
• Hands-on experience with tools such as Control-M, Git, Jenkins, and JIRA;
• Familiarity with SharePoint and Confluence for project management and documentation.

Responsibilities

• Lead the technical aspects of end-to-end system implementation projects for Detica KYC and integration with other AML systems, ensuring the alignment of project goals with business requirements;
• Liaise with various units across IT and Business to ensure effective communication and support throughout the project lifecycle;
• Lead pre-project planning activities, contributing to architecture and functional specifications, delivery plans, technical design, cost estimations, and resource planning;
• Communicate complex technical solutions to technology teams and business users in clear, simple terms that are easily understood by non-technical stakeholders;
• Coordinate technical implementation across application teams, ensuring smooth production cutover with minimal disruptions and adequate post-implementation support;
• Work closely with Architects, Security, and Development Leads to ensure solution design adheres to enterprise design principles, security protocols, and compliance standards.
• Plan, design, and develop technical deliverables to meet project requirements, ensuring completion within established timelines;
• Provide regular status updates on technical delivery, identify potential delays, escalate issues promptly, and propose resolutions or workarounds to mitigate project impacts.
• Create and maintain comprehensive technical documentation for solutions, ensuring accurate and timely delivery of all necessary documents;
• Collaborate with the production support team to conduct root cause analysis, review new/existing code, and perform unit testing to ensure the stability of implemented systems;
• Partner with Test Management teams to ensure completion of SIT, UAT, performance/load testing, and application security testing, all with quality results;
• Work with application teams and business users to prepare test cases and test data in preparation for UAT and Mock Run environments;
• Manage project change requests and deployment schedules to ensure alignment with project milestones;
• Facilitate technical and testing support before and after production deployment, ensuring smooth transitions and minimal issues;
• Manage relationships with external vendors to ensure timely delivery of project milestones and adherence to quality standards.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Our client is one of the leading players in the Semiconductor sector. Due to business needs, they are now recruiting a HR Assistant Manager to be part of their HR team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities of HR Assistant Manager:

• Recruitment & Onboarding: Manage end-to-end hiring processes and employee onboarding.
• Payroll Processing: Handle monthly payroll, statutory contributions, and CPF submissions.
• Work Pass Management: Oversee applications, renewals, and cancellations of work passes.
• Employee Relations: Address grievances and ensure compliance with employment laws.
• HR Administration: Maintain employee records, track leave manually, and update policies as needed.
• Training & Development: Organize training sessions and maintain training records.

Requirements:

• Minimum Diploma in relevant field
• Minimum 3 years of full spectrum HR experience
• Strong knowledge of local employment laws and regulations.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

What you'll do:

As a Regional Contract & Procurement Manager, you will play a pivotal role in shaping the procurement strategy of the organisation. Your day-to-day responsibilities will include developing sourcing strategies, establishing relationships with suppliers, aligning various objectives to support business goals, conducting audits, negotiating terms with providers and vendors, authorising procurement, finalising purchase details, reviewing contracts, and monitoring key metrics. Your expertise in these areas will be crucial in driving cost efficiency and operational effectiveness.

• Develop and implement effective sourcing strategies ensuring cost-effective procurement of goods and services.
• Identify and establish relationships with profitable suppliers initiating strategic business partnerships.
• Align procurement, service management, and corporate objectives to support overall business goals.
• Conduct audits on trade documentation and contract terms to mitigate risks.
• Negotiate with internal providers and external vendors to secure advantageous terms and conditions.
• Authorize the procurement of necessary goods and services in line with company policies.
• Finalize purchase details for orders, IT services, and deliveries ensuring timely fulfilment.
• Review and evaluate existing contracts to ensure compliance and effectiveness.
• Monitor and report key functional metrics to reduce expenses and improve operational efficiency.

What you bring:

As the ideal candidate for the Regional Contract & Procurement Manager role, you bring a wealth of experience in procurement management. You have demonstrated your ability to develop effective sourcing strategies, negotiate favourable terms with suppliers, streamline processes using third-party management software, make informed decisions based on data analysis, lead teams effectively, and drive procurement strategies. Your strong academic background in supply chain management or a related field further enhances your profile.

• Proven experience as a Procurement Manager or similar role with successful procurement management track record.
• In-depth knowledge of sourcing and procurement techniques as well as market analysis.
• Strong negotiation skills to build and maintain supplier relationships.
• Proficiency in supplier or third-party management software to streamline procurement processes.
• Excellent decision-making skills to analyse data and make informed decisions.
• Experience in data collection and analysis to drive procurement strategies.
• Strong leadership capabilities to lead and motivate the procurement team.
• Bachelor’s degree in supply chain management, logistics, business administration or related field.

What sets this company apart:

This is a unique opportunity to join a global organisation that values the contribution of its employees and encourages their professional growth. The company offers a supportive work environment, where collaboration and commitment are highly valued. They believe in nurturing talent and providing opportunities for career advancement. Their focus on innovation and continuous improvement makes them a leader in their industry.

What's next:

Ready to take the next step in your procurement career? Don't miss out on this exciting opportunity!

Apply today by clicking on the link. We look forward to receiving your application!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1871051 Gregorio Tabusalla Cazalis

As the Business Development Manager, your primary responsibility will be identifying new business opportunities and developing relationships with current and potential clients. You will lead the sales effort, manage the sales process, and close deals. Additionally, you will collaborate closely with other departments to develop and implement strategies that align with our business goals.

Primary Responsibilities:

• Develop and implement comprehensive business strategies and initiatives that drive the overall business performance, while exploring and expanding into new markets
• Formulate and execute strategic plans to identify, target, and secure new corporate clients and partners
• Actively engage with potential referrers and prospects to generate a strong pipeline of new business opportunities
• Proactively follow up with prospects to establish and maintain relationships and convert them into long-term clients
• Build and maintain a detailed database of prospective projects and client information to effectively manage and prioritize sales activities
• Develop a deep understanding of the company's offerings to identify profitable business opportunities and provide insights for strategic decision-making
• Support the preparation of sales and marketing materials, including proposals, presentations, and other related documents
• Participate in trade shows, industry events, and partner conferences to gather market intelligence, provide recommendations, and improve the company's visibility in the market
• Collaborate with internal departments, external business partners, agencies, and consultants to ensure client requirements are met or exceeded

Requirements

• Bachelor’s degree in related discipline
• Proven track record in business development and corporate sales. Having experience in Business Grant application experience will be an advantage.
• Strong communication, negotiation, and interpersonal skills
• Excellent organizational and project management skills
• Fluency in English and Chinese with the ability to conduct business meetings and build strong relationships with our Chinese-speaking clients.

The Amazon Web Services (AWS) Executive Briefing Program (EBC) is seeking an experienced Briefing Program Manager to manage and plan high value executive briefings to customers in our Executive Briefing Center in Singapore.

As a Briefing Program Manager, you are responsible for the overall success of onsite executive briefings. This includes managing planning timelines, stakeholder expectations & communications, executive engagement, and the successful execution of briefings.

In this role you will work with internal sales stakeholders to provide strategic consultation on the design of briefing engagements. You will work backwards from the customer's business objectives to develop bespoke briefing agendas and experiences that solve specific customer challenges and drive adoption of AWS services. You will work closely with supporting briefing team members to develop, plan, and execute unique and impactful engagements for our customers which deepen relationships, accelerate cloud adoption, and inspire customers through the art of the possible.

The ideal candidate is a self-starter with the ability to build partnerships. They will have excellent project management and analytical skills and be able to manage multiple projects simultaneously. The candidate must be able to communicate effectively with executive stakeholders and deliver independently on both strategic and tactical program initiatives. The candidate should be organized, comfortable establishing processes and guidelines, collaborative, and able to work backwards from the customer to make complex data-driven decisions.

The position is located in Singapore.

Key job responsibilities
• Manage end-to-end briefing planning process for executive briefings hosted in the Singapore Executive Briefing Center
• Develop briefing agendas and facilitate experiences that connect AWS executive leaders, technical subject matter expert, and customers for strategic, 1:1 outcome-based discussions
• Create mechanisms and drive efficiencies to deliver briefings at scale
• Build key relationships to drive the successful delivery of a streamlined experience to internal stakeholders and customers
• Partner with key stakeholders including EBC programming, sales, marketing, and technical communities to develop enablement materials for AWS sales teams to promote program value and adoption within assigned industries.
• Improve, and in some cases, develop standard operating procedures
• Utilize exceptional communication skills to set appropriate expectations with internal and external stakeholders throughout the briefing planning process
• Identity opportunity to continually raise the bar for stakeholders by driving YoY process improvements
• Travel: <20% time

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Job Scope

As the Area Manager, it is an important leadership position within our Restaurant Operations team, you’ll be responsible for developing Restaurant Managers and managing a few outlets. As a leader, you’ll be looked upon as a calming force when the heat’s on. On any given day you will be leading the team through busy service periods, training, proactively improving guest experience, managing food safety and food quality, managing inventory and financials for multiple outlets.

What we’re looking for

We’ll provide you with the support required to get the mechanics right. We’re scouting for attitude, maturity and energy. If what we’re doing strikes a few chords, we’d love the opportunity to find you a place in our team.

• Experience in delivering exceptional customer service
• Experience in leading various teams
• Excellent interpersonal and communication skills
• Experience in financial acumen and numeracy (P&L) for various outlets
• Strong computer/IT skills (such as G Suite)
• Excellent time management and have the ability to work independently as well as within teams

Benefits

These are just some of the benefits that come with working at GYG:

• Attractive Salary $$
• Performance Incentives (quarterly)
• Rapid Career Growth
• 5 days work week and 2 days OFF, 44 hours
• Outpatient & Hospitalisation benefits
• Staff meals & discounted meals
• Sign-up bonus of $2,000
• Staff referral programme of $500
• Various types of leave entitlements
• Cultural celebrations – Day of the Dead and Cinco de Mayo (We just love to celebrate everything!!)

We guarantee you will have lots of fun at work and not a single day is the same!

[Job ID: 766341]

Responsibilities:

Own and oversee the Organizational Risk Management processes to highlight potential high-risk areas for management attention.

Outsourcing, New Product/Business Check:

• Review outsourcing and third-party management documents (e.g., policies, procedures, manuals, outsourcing registers) to ensure compliance with MAS Outsourcing Notice, Guidelines, and related documents.
• Ensure and support the outsourcing process and framework are compliant with MAS Outsourcing Guidelines, including consolidating outsourcing reports for MAS submission.
• Assist other departments with new and periodic third-party management reviews.
• Support the setup of the New Product Committee to study and review new products or businesses.
  

Business Continuity Management (BCM):

• Review and maintain the BCM framework to ensure compliance with regulatory requirements.
• Control, facilitate, and consolidate Business Impact Analysis (BIA) and Business Continuity Plan (BCP) results from business units.
• Plan, coordinate, and conduct BCP tests, including call tree exercises.

Organizational & Operational Risk Management:

• Develop, review, and maintain risk management tools to conduct necessary assessments.
• Enhance the effectiveness of the existing Organizational Risk Management framework.
• Control, facilitate, and consolidate the Organizational Risk
• Register to report to senior management.
• Provide key support in completing Residual Risk Assessments, collaborating with business units to identify risks and controls, evaluate inherent and residual risks, and establish mitigation plans.
• Identify and assess key operational risk areas and control gaps, working with business units to mitigate risks and improve controls as needed.
• Organize and facilitate Risk Committees and Operational Risk Committees in the risk assessment process, ensuring action plans are in place to address key risks.

Branch Self Audit (BSA), Control Self-Assessment (CSA), Branch Manual List:

• Manage Branch Self Audit processes.
• Oversee the Control Self-Assessment Framework/activities and report to Head Office (HO).
  Ensure that policies, practice guides, and procedures are regularly reviewed and updated.

Environmental Risk Management (EnRM):

• Maintain and develop a framework to manage environmental risks, ensuring compliance with regulatory expectations in collaboration with relevant departments.

Requirements:

• Minimum 4 years of relevant experience, particularly hands-on experience in outsourcing and BCP management, within organizational/operational risk management in financial institutions.
• Strong communication skills to engage stakeholders and escalate issues to management in a timely manner for resolution.
• Proficiency in Microsoft Excel.
• Basic understanding of financial markets and risk processes (from risk reporting to post-approval monitoring).
• Good knowledge of risk management processes and experience implementing process controls.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Why Us?

• Monday to Friday, 9am - 6pm
• Working location: Changi North
• Basic + Transport Allowance + Mobile reimbursement + Commission

The Role:

• Develop and implement sales development strategy considering company capabilities, trade lanes and business plan to meet or exceed assigned sales targets
• Identify and jointly develop differentiators with internal stakeholders that will increase our new customer acquisitions and retentions e.g. IV specialisations and solutions etc
  Identify and win new customer opportunities by developing a strong pipeline and executing the opportunity win plan well
• Establish and manage network of customer contacts in order to build relationships and trust between company and the customer at various levels
• Drive strategies to establish value-creating partnerships with customers
• Transform discussions of potential opportunities into actionable future plans with customers
• Maintain optimal sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Optimise GP and adjust selling prices by monitoring costs, competition, and supply and demand
• Oversee coordination with relevant departments on meeting customers’ requirements
• Write up SOP for each secured customer and go through SOP with concerned operational parties to ensure that all understand the required processes
• Facilitate in resolving service issues with the customer as appropriate and requested
• Update all sales activities in Salesforce to ensure accurate and timely monthly sales reporting to the Country HOS and country / global management
• Develop and coordinate effective use of marketing collateral, materials and all customer related information with relevant team members in marketing and administration
• Perform any other job-related duties as assigned by the reporting manager and country / global management

What are we looking for?

• At least 6 years sales experience Freight Forwarding or Logistics
• Experience in working within a multi-national / cultural environment
• Strong market knowledge in freight forwarding, supply chain solutions, preferably with specializations in certain industry verticals

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

Edmund Chung Keng Loon
Registration Number: R1986801
AlwaysHired Pte Ltd
EA Licence No: 24C2293