Total 79,911 Full-time customer experience manager job vacancies in Singapore

Job Description - Liaison with Field Ops Managing International Air Linehaul; Strategic Network Alliances; Business Planning; Air Network Project Management; ULD Planning & Management; Operations Research

Manager: Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management.

Education: Bachelor's Degree or equivalent in Industrial Engineering, Computer Science or related field
Experience: Five (5) years of relevant work experience

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a HR and Admin Executive who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Responsible for all General Human Resource matters
• Involved in designing and creating learning resources, training materials and e-contents
• Market information search and data/report compilation
• In charge of ensuring smooth day to day business operations
• Handle General Administrative Duties
• Provide support to the various departments
• Assist in internal talent acquisition and recruitment related duties
• Any other ad-hoc duties assigned by the supervisor

Requirements:

• Minimum Diploma /Degree
• Good in Microsoft Excel
• Able to cope in a fast-moving environment and work independently under minimal supervision
• Meticulous, highly organized and able to multi-task

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

We are currently working with a fast-expanding food manufacturer who is looking to hire a Business Development Manager to be based in Singapore.

If you have at least 5 years of sales experience within the Food/ Ingredients industry, and have a strong network of customers/ suppliers within Asia, this role could be for you!

RESPONSIBILITIES:

1. Market Research and Client Procurement for Food Ingredients:

• Market Research: Conduct a thorough market analysis to identify potential clients interested in purchasing food ingredients.
  Utilize industry reports, surveys, and consumer trends to understand the current landscape.
• Client Procurement: Develop a targeted outreach strategy to connect with potential clients.
  Utilize social media, industry events, and networking to reach out and create relationships.

2. Brand Partnerships for Contract Manufacturing:

• Identify Potential Partners: Research and identify companies that align with your values and objectives for contract manufacturing collaborations.
  Evaluate their manufacturing capabilities, reputation, and sustainability practices.
• Negotiation and Collaboration: Reach out to potential partners, initiate discussions, and negotiate terms.
  Draft clear contracts outlining expectations, quality standards, and delivery schedules.

3. Corporate Clients for Contract Production:

• Network and Outreach: Leverage industry connections and network with corporate clients seeking contract production of food ingredients.
  Showcase the benefits of your services in terms of quality, sustainability, and cost-effectiveness.

4. Investment Team Contribution:

• Focus on Food Ingredients: Stay updated on the latest developments in the food ingredients market.
  Provide insights to the investment team on potential investment opportunities in the sector.
• Due Diligence: Conduct thorough due diligence on potential investments, assessing both short-term and long-term prospects.

5. Data Analysis and Reporting:

• Data Analysis: Collect relevant data on market trends, competitor performance, and consumer preferences.
  Utilize analytical tools to interpret the data and derive meaningful insights.
• Report Preparation: Prepare comprehensive reports detailing the business and financial viability of alternative opportunities.
  Provide clear recommendations to the management based on the analysis.

6. Feedback Gathering and Competitor Analysis:

• Market Feedback: Establish channels for gathering feedback from clients and the market.
  Use feedback to make continuous improvements to products and services.
• Competitor Analysis: Monitor competitors' activities and market positioning.
  Offer insights to the business lines for strategic decision-making.

7. Client Presentations and Strategy Formulation:

• Presentation Skills: Develop compelling presentations showcasing our products, contract manufacturing capabilities, and investment opportunities.
• Strategic Planning: Formulate strategies for approaching clients and explore new business opportunities within the region.

8. Sales Strategy and Process Optimization:

• Sales Strategy: Identify trends in the market and develop innovative ideas to enhance sales strategies.
  Implement strategies that align with organizational goals.
• Process Optimization: Continuously analyze results and implement improvements to optimize overall processes.
  Ensure that sales and production processes are efficient and aligned with business objectives.
  

REQUIREMENTS:

• Hold a Bachelor’s Degree in Business or a related field.
• Demonstrate a background in the Food industry
• Working with Food Ingredients will be an added advantage.
• Proficient and adaptable in preparing PowerPoint presentations.
• Exhibit outstanding communication skills, enabling effective interaction both internally and with external organizations.
• Prior experience in sales and marketing is highly encouraged.

Overview:

• Plan and implement appropriate tenancy mix
• Ensure optimal occupancy and revenue
• Formulate and implement leasing/marketing strategies
• Plan for upcoming AEI work

Responsibilities

• Manage existing tenancies, identify prospects and secure new tenancies
• Review lease proposals and put forth recommendations
• Establish and build networking channels with tenants and agents to achieve maximum occupancy
• Monitor tenants’ sales performance and work with tenants to improve revenue
• Establish and maintain good landlord-tenant relationships
• Supervise and lead junior leasing personnel
• Oversee and follow up on tenancy-related matters
• Check and review tenancy documentations
• Prepare proposals, budgets and monthly reports
• Follow up on rental and electricity arrears

Requirements

• Degree in Estate Management / Business / Marketing or equivalent
• Minimum 5 years’ relevant experience, preferably in a retail mall
• Good grasp of retail market trend and well-versed in retail leasing procedures
• Responsible, meticulous and able to communicate with people at all levels
• Able to multi-task efficiently and work in a fast- paced environment
• Possess good attitude, drive and resilience to meet job challenges
• Self-motivated and achievement driven
• Problem solver with good leadership skill
• Strong in both oral and written communication

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Duties and Responsibilities:

• Oversee and manage assigned outlets for its operational and manpower planning.
• Complete intensive operational training at designated outlets within specific timeline., with shift requried.
• Assist management to establish and develop operating policies, systems, processes to accommodate and support the rapid growth of the organization.
• Monitor and responsible for sales performance of respective outlets.
• Attend regular meetings to solve various operational issues for growth sustainability.
• Conduct Outlet Examination and Training regularly for staff development and/or promotion.
• Involve in investigation of issues relating to customer complain (Service and Product Quality).
• Review the performance of Store Managers and outlet employees, and provide corrective action for improvement if necessary.
• Responsible for monitoring and managing the outlets expenses and inventory usage if necessary.
• Develop, motivate and retain subordinates, especially the high performers, to help them achieve and excel in the required quality and productivity target set.
• Support outlet operations when there is shortage of mannpower.
• Take on operations related projects such as new product testing, supplier/vendor management, POS Machine Training and other projects that aid business development.
• Perform related duties/tasks as required.

Requirements:

• Candidate must possess at least a Diploma in any field.
• At least 3 years of experience in management position in Beverages or F&B chain industry.
• An intensive training at outlet to understand the SOP is required for this position.
• With passion in working in F&B industry and its operational processes.
• Able to work on weekends and public holidays.
• Adaptive to fast paced environment, resilient to changes and willing to accept new challenges.
• Able to work independently and in a team.
• Service oriented, good time management with ability to handle various projects simultaneously.
• Excellent interpersonal skills with the ability to communicate with all level of employees.
• Proficient in Microsoft Words / Excel / Power Point.
• Able to commence immediately or within short notice will be an added advantage.
• We regret to inform that only shortlisted candidates will be notified.

• Lead and supervise a team of Customer Care Specialists
• Establish performance objectives, offer feedback, and conduct performance evaluations
• Periodically assess the team's knowledge of the latest products
• Foster a collaborative and positive workplace atmosphere
• Provide outstanding customer service
• Develop and implement customer care processes and policies, continually reviewing them for enhanced productivity
• Address customer complaints and inquiries promptly and professionally
• Monitor and evaluate customer response times and service quality
• Generate performance reports in Zendesk and 3CX to track team effectiveness
• Enhance processes and procedures
• Demonstrate the ability to consistently identify opportunities for improvement and implement them
• Recommend new initiatives to management for efficiency enhancement or cost optimization

Interested candidate who wish to apply for this position, please send in your resume to [email protected].

Wecruit Pte Ltd

EA License No. 20C0270

This role involves a blend of technical expertise, customer service, and sales support, ensuring optimal use of our ITCH operations.

Key Responsibilities:

- Client Support: Assist clients in understanding and utilizing data from ITCH operations.

- Address any queries or issues, ensuring a high level of customer satisfaction.

- Optimization of ITCH Operations: Guide clients in enhancing the efficiency and effectiveness of ITCH operations.

- Claims and Warranty Assistance: Provide support in the event of claims and manage warranty-related issues.

- Technical Demonstrations: Conduct on-site demonstrations of equipment for crew members when ships are in port.

- Onboard Trials: Join ships on voyages to demonstrate the ITCH system in action, showcasing its features and benefits.

- Sales Support: To assist the regional sales director and colleagues with sales-related activities to drive regional growth, when not engaged in the above activities.

Qualifications:

- At least 1 to 2 years in operational roles within Maritime / Shipping industries. Ex ship-cadets are welcome to apply.

- Professional technical maritime certificates, or Diploma in Marine Engineering.

- Technical proficiency, with the ability to understand and operate equipment.

- Strong problem-solving and customer service skills.Willingness to travel, including joining ships for voyages.

- Good communication and presentation skills.

- Collaborative mindset, able to work closely with the sales team.

- Benefits:Opportunity to be a part of a dynamic and innovative team.

- Exposure to diverse regions and maritime operations.

- Competitive salary and benefits package.

Employment Type
Full-time

Edit job description

Job Description:

• Handle administrative duties
• Provide clerical support as required
• Documentation
• Generate reports
• Other duties as assigned

Job Requirements:

• Able to start ASAP
• Able to commit for 6 months
• Min GCE O/N/A Levels, Diploma

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

• Assist the contract manager to develop and implement procedures for contract management and administration in compliance with Company policy and procedures.
• Assist to negotiate and evaluate contractual terms, subcontractor agreement, pricing change orders and final settlements with clients, consultants, and subcontractors.
• Assist to manage the contractual aspects of all projects, making sure it is on schedule and within budget.
• Support to ensuring that the Company have a constant stream of projects and maximizing the Company’s resources and capabilities.
• Monitor contractual records and documentation such as correspondences, contractual changes, status reports and other documents for on-going projects. And develop costing and contracts database.
• Provide guidance on contractual matters to project managers or other project staffs through training of new project managers and other employees in contracting practices and procedures and communicating contract details to all concerned parties to provide contract visibility and awareness
• Support to identify areas of recurrent issues during tender preparation and develop solutions in resolving these issues and recognise variation to contract that will impact profitability of project and seek early resolution.
• Assist the contract manager to prepare and develop tender write-up and consolidate documents for tender, ensuring submission is within tender deadline.
• Monitor and ensure early closure of final account for the projects
• Plan and monitor the award of the subcontract to avoid project program from being affected.
• Maintain and contribute to the effectiveness of Integrated Management System
• Perform other duties assigned by Contracts Manager and the Management.

The position is required to provide on-site Project management as part of Supply Chain Financing IT team. The project manager manage project related to IT platform (Connexis Supply Chain) to support business growth, to improve service to clients, and to improve bank operational efficiency.

The position is required to participate and contribute in all phases planning, requirement, design, testing and implementation of global scope projects planned in Connexis Supply Chain Roadmap.

Location: Singapore

Contract Duration: 1 year (renewable subjected to performance)

Business Line: Supply Chain Financing

Direct Responsibilities

• Deliver IT projects/releases within the agreed budget and schedule without compromising quality.
• Oversee and drive projects from initiation to post implementation support following SDLC and Agile
• Bring the project teams together and collaborate closely to deliver the project/release.
• Communication and status reporting to stakeholders and senior management.
• Manage change requests.
• Working on regular basis with vendor.
• Enforce the Bank’s project management policies and procedures.
• Clarity

1. Baselining
2. Project Cards
3. Tracking of Actuals
4. Risk Monitoring

Contributing Responsibilities

• Contributes towards the end-to-end techno-functional solutioning for these new products
• Contributes towards controlling defect leakage and quality improvement initiatives

TECHNICAL

• Project Planning & Tracking.
• Risk & Issue Management.
• Stakeholder & Escalation Management.
• Methodical & Process oriented.
• Strong inter-personal and Issue Management skills.
• High-level knowledge and working experience in Unix based OS (Linux/AIX/Solaris)
• High-level knowledge and working experience in any RDBMS based Database (Oracle/MSSQL/DB2)
• Good understanding and knowledge of key web technologies in high level
• Good understanding and knowledge of key security subjects (SSL/TLS, PKI, Certificates)
• High-level understanding of Web services and APIs

Responsibilities:

• Oversee daily operations of the laboratory, and conduct scientific analyses of the precious metals content.
• Oversee the setup of laboratories.
• Maintain hygienic procedures of the laboratory.
• In-charge with ensuring the maintenance analytical and laboratory equipment.
• Provide team members instructions on preparation of conducting test precious metals.
• Establish the company's standard operating procedures for analysis and testing.
• Oversee the development of testing and analytical techniques for the testing and refining of gold and silver.
• Work closely with the business team and other team members.
• Taking part in the hiring process and retaining of lab staffs.

Requirements:

• Degree in Chemistry or equivalent.
• At least 5 years of experience in laboratory management.
• Prior experience with ICP & XRF and at least 3 years of experience performing ICP & XRF.
• Have expertise in gold and silver detection and recovery and refining technology is advantageous.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our Client is looking for an IT Manager with experience managing integration between systems like to shipping systems (being upgraded), SAP, etc, and system migration initiatives to drive end-to-end delivery.

Key Requirements

• Good understanding of systems and their integration points.
• End to end system project management experience
• Experience managing resources, budgets, risk escalation
• Experience managing changes pertaining to projects
• PMP, CITPM, CISSP Certification an advantage

Job Description:

We are seeking a talented and experienced Animation Manager to join our team and lead the animation efforts for our upcoming projects. As the Animation Manager, you will be responsible for overseeing the animation team and ensuring the highest quality of animation production from concept to completion.

Responsibilities:

• Lead and inspire a team of animators to create high-quality animations that meet the artistic vision and technical requirements of the project.
• Collaborate closely with the game design, art, and programming teams to integrate animations seamlessly into the gameplay experience.
• Develop and maintain animation pipelines, tools, and workflows to optimize efficiency and ensure consistent quality across projects.
• Provide artistic direction, feedback, and mentorship to animators to foster their growth and development.
• Manage animation schedules, budgets, and resources to meet project milestones and deadlines.
• Stay up-to-date with industry trends, techniques, and technologies to continuously improve animation processes and quality.

Requirements:

• Extensive experience in animation production for video games, including previous roles as a Lead Animator or Animation Manager.
• Strong artistic and technical skills in character animation, including a solid understanding of animation principles, timing, and weight.
• Proficiency in industry-standard animation software such as Maya, Blender, or 3ds Max.
• Excellent communication and leadership skills with the ability to effectively collaborate with multidisciplinary teams.
• A passion for storytelling and gameplay with a keen eye for detail and quality.
• Experience managing animation pipelines and workflows in a game development environment.
• Strong problem-solving abilities and a proactive approach to addressing technical and creative challenges.
• A portfolio demonstrating a range of animation work and leadership experience in game development.

About the team you are joining

Reporting to the Regional Head of Sales Asia Pacific, the (Senior) Manager Industry Solutions – Training will be responsible for selling and promoting IATA training products/services to defined customer categories and prospects. They will be accountable for achieving the revenue targets and developing new business opportunities for the sales pipeline. In addition, they are the regional product specialist for IATA training.

What your day would be like

• Plan and execute sales activities for IATA Training products in coordination with the Regional Head of Sales Asia Pacific, meeting the revenue target(s) and acquiring new customers. This will include account management, securing extensions of existing deals/renewals, and up-/cross-selling with existing customers. Adjust as necessary with a changing environment.
• Identify new markets, segments, opportunities, and customers to continuously grow the business, including lead conversion during campaigns.
• Work closely with Marketing and other sales channels on lead conversion during sales campaigns.
• Ensure application of the chosen sales methodology and techniques (currently Sandler) and usage of corporate tools.
• Lead and direct customer engagement and negotiations as required.
• Work closely with local offices to improve local commercial performance.
• As a Regional Product Expert, develop and maintain subject matter expertise in IATA Training, reducing the need for product manager involvement in the sales process.
• Represent IATA and its P&S in the region and with regional external stakeholders, actively contributing to targeted customer satisfaction levels with IATA P&S.
• Monitor the market, selected customer profiles, competition trends and behaviors on behalf of the Regional Head and/or for own target category and prepare sales plan for own target category as part of the regional sales plan.
• Ensure timely and accurate reporting, and up to date status of sales pipeline.
• Successfully collaborate with regional colleagues and head office Lines of Business (LOBs), Product Managers (PMs), and support functions.
• Provide feedback on pricing, product, functionalities to LOBs and PMs, contribute to product roadmaps and new product development (NPD).
• Support OTC and Customer Service activities where needed.
• Monitor commercial debts and achieve targeted bad debt levels.
• Any other tasks as requested by the Regional Head of Commercial.

We would love to hear from you if

• You have a university degree in business administration, marketing, economics or another relevant discipline;
• Minimum 5 years' experience in an international commercial or sales function;
• Proven ability to work in a sales team and to achieve targets within a highly dynamic sales environment;
• Strong interpersonal skills, ability to build sustainable relationships with stakeholders;
• Ability to absorb skills, techniques, attitudes, and behaviours that are required to execute the job according to our chosen sales methodology;
• Aviation industry background is desired but not required;
• Excellent PC skills, particularity with MS Office Programs (Word, Excel, Power Point, Outlook, Teams) and MS Project as well as familiarity with databases and a CRM tool such as Salesforce;
• Ability to, at least partially, work from home and in a virtual team environment;
• Excellent oral and written communication skills in English; knowledge of additional languages would be an asset.

Responsibilities

• Plan, coordinate and prepare implementation strategies to meet key project milestones such as delivery, tests and payment milestones

• Develop Project Management Plans including risk management plan to ensure effective project management and delivery

• Ensure that all projects and products are delivered with the required quality and that appropriate levels of testing and technical governance is carried out in accordance with internal standards and contractual requirements.

• Manage and Forecast project financials to ensure profitability of projects.

• Lead and manage project team members, subcontractors and vendors to deliver project on schedule and cost while meeting project requirements.

• Responsible for vendor management including procurement management, contract management to ensure purchase orders and contract terms and conditions are aligned with our obligations to customers and to mitigate any gaps in a prudent manner

• Initiate, organise and attend project meetings with customers and to ensure project teams are kept fully informed about project progress, tasks, action plan and deadlines

• Anticipate, manage and resolve issues, risks, dependencies and impediments that may impact on successful project delivery

• Ensure that project progress is reported in an accurate and timely manner to all stakeholders and project teams

• Effective stakeholder management to set the right expectations throughout the project

• Keep abreast of relevant technological developments in order to improve and stay effective in the role

• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor’s Degree in Engineering (Computer / Telecommunication), Computer Science / Information Technology or equivalent

• More than 7 years of experience in Project Management of large scale projects with good technical knowledge in Microsoft Dynamics CRM/AX, .Net, Java, J2EE, Application Servers, Databases, etc. are preferred.

• Customer-oriented and a team player with the ability to effectively lead and motivate team members towards common objectives

• A self-starter and ability to work under pressure and tight schedule with a positive and proactive attitude to anticipate challenges and resolves issues

• Strong competency and experience in managing and motivating multi-disciplinary teams

• Proficient with Microsoft Project or other project management reporting tools

• Certifications in Project Management such as PMP and CITPM is preferred

• Certification in Agile such as Scrum master or PMI Agile is preferred

• Effective communications and presentation skills, both written and oral

Licence No: 12C6060

Responsibilities:

Factory Management:

• Oversee day-to-day operations of the manufacturing facility, ensuring smooth production processes.
• Manage and maintain equipment, addressing issues promptly to minimize downtime.
• Implement and uphold safety and quality standards in the factory.
• Facilitate effective communication and integration within a culturally diverse workforce.

Project Management:

• Participate in planning and execution of event projects undertaken by the company.
• Collaborate with cross-functional teams to ensure projects are completed on time and within budget.
• Monitor project progress, identifying and mitigating potential risks.
• Lead and motivate a diverse team of workers to achieve operational and project goals.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular performance reviews and provide constructive feedback.

Requirements:

• Relevant education not mandatory.
• Proven experience in factory management, events management or foreign workers management is a bonus.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Effective communication skills, with the ability to convey complex ideas to diverse audiences.

If this role is suitable for you, we encourage you to submit your application. Join our team and contribute to the success of our production and events endeavors.

The focus of this role is to work in conjunction with the ASEAN Senior Productivity Manager to drive Productivity in ASEAN region working closely with the finance team and business stakeholders in various countries in identifying, prioritizing and partnering with country and global team enabling the delivery of Productivity targets.

Responsibilities:

Forecasting and Budgeting
• Assist ASEAN Senior Productivity Manager in the development of the forecast, plan and other global financial requirements.
• Work closely with finance and related business stakeholders in the preparation of the periodic (monthly, quarterly, annual) forecasts and for identifying and analyzing trends.
• Liaise with ASEAN countries to develop their quarterly forecasts and annual plan.
Monthly Reporting
• Work closely with finance and related business stakeholders in the preparation of the month end closing in Anaplan.
• Prepare monthly reporting decks for review with countries.
• Review various cost lines of the P&L benchmarking them among countries and regions to find opportunities of improvement.

Requirements:

• Bachelor’s Degree in Finance and/or Accounting from a recognized university.
• Minimum 5 years of professional experience, including experience in multi-national companies.

Job Responsibilities:

• Perform the full spectrum of HR activities and provide dedicated HR services and support including and not limiting to recruitment, on boarding and off boarding process, policy and procedure, compensation and benefits
• Maintain and upkeep confidential employee personal files
• Handle employees’ medical, workman injury compensation and group hospitalisation insurance and co-ordinate with company’s insurance broker on issues relating to insurance premiums, renewals, and claims
• Ensure timely submission of government and MOM-related surveys
• Ensure all HR administrative matters pertaining to employee employment, confirmation,transfer, cessations and government claims submissions etc are handled timely
• Administer all necessary grant applications
• Maintain Info-Tech Cloud HR System

Job Requirements:

• Degree in Human Resource Management
• Minimum 5 years of relevant working experience in Human Resource field in any industry
• Proficiency in the use of Microsoft Office
• Must be well versed with the Employment Act, industry trends and HR best practices
• Familiar with government legislations eg. MOM, CPF, Tax
• Analytical, pro-active and a team player
• Comprehensive HR experience, including a complete understanding of all hands-on exposure to the full mix of HR functions
• Excellent oral and written communication skills, including strong presentation skills

Tasks to perform:

· To assist SCD managers to collect, confirm and compile FM asset. This includes scheduled visits to different locations across Singapore to collect, confirm and compile FM asset data and performing due diligence checks on existing data.

· Good IT skills with proficiency in MS Excel is essential.

· Physically fit and able to walk for long periods.

· Able to work under tight timelines.

· Able to work closely with school representatives and managing agents.

· Meticulous and able to work with minimum supervision.

· Possessing own transportation is an advantage.

· Experience in estate management, building maintenance, building related experience in consultancy or Managing Agent firms, preferably with a minimum of 1 year in the respective position/field.

· Diploma or Degree in building related disciplines (e.g., estate management, building maintenance, architectural, quantity surveying, civil/ structural/ mechanical or electrical engineering)

· Those without a building-related diploma or degree, and with relevant experience and expertise may also apply.

• Answering customer questions, providing information, and addressing complaints.
• Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
• Compiling, maintaining and updating company records
• Managing office inventory and working with vendors to ensure the regular supply of office materials
• Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies
• Compiling and maintaining records of office business transactions
• Training, onboarding and supervising junior clerks
• Long-term planning to create initiatives that further the company’s overall goals
• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Identifying opportunities to expand or shift course in order to take advantage of changes in the market

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, GT Export and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.
• Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Oversee operations of a branch
• Manage personnel and operations at showrooms, company events, roadshows on a rotational basis, including training and organising manpower
• Monitor and implement strategies to achieve sales KPI
• Lead and participate in management assigned projects
• Provide supervisory input upwards for management decision making

Skills Required

• Strong leadership skills, with a strong desire to strive for results
• Outgoing personality and willing to go the extra mile

Other Requirements

• Singaporean, possess a valid Class 3/3A driving license
• Prior experience in automotive commercial leasing

Estimated Salary: $4000 to $10,000 (including fixed basic pay and variable pay depending on performance)

MAIN TASK

As Store Manager the person will manage day by day operations in the Singapore Store.

According to the Marketing and Sales Strategy the daily tasks will include sales responsibilities, showroom management as well as events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.

• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

• Work with Business developers to constantly increase the traffic within the Store.

• Report precisely daily activities, register visitors and leads through CRM system (Sales Force).

Showroom Management

• Maintain the showroom and the services offered with the high company standards and values.

• Ensure the Showroom is always in perfect condition (clean and tidy)

• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.

• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

• keep he space always updated and upgraded with the last merchandising & marketing set-up.

• Assisting in the development of the presentation for the renovation, based on the Company indication.

• Support the management of the main social media channels and local adv campaigns.

• Report daily activities through the CRM system (Sales Force).

Event Management

• Plan and organize event in advance respecting theme and budget assigned.

• Be responsible for the execution of the event according to company standards and Values (invitations, catering, logistics, adv, mailing.)

Admin/Desk Office activities

• Manage the general email account and phone and Whatsapp contact.

• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

MUST HAVE

• Degree in Architecture/Interior Design/Economics

• Experience in retail/product promotion and showroom management

• Fluent English for handling English speaking people ; other language will be at advantage as need to interact with counter part in Italy

• Passion for architecture and design

• Good communication skills

• Organization and problem solving skill

• Proficient in Microsoft office software (Word, Excel, Power Point

About The Role:

This role’s main scope is to oversee operational activities at every level of an organization. Their duties include scheduling of manpower resources, maintaining inventory and supply chain network. The operation manager needs to have understanding and knowledge of SCBA and ensure good HSE practice in the workplace. This position reports direct to Sales director.

Responsibilities:

· Inventory management and maintain good supply chain network

· Manpower management

· Basic maintenance and user training for SCBA

· Maintain HSE guideline in the workplace

Manage and support development and enhancements of Silver Generation Division (SGD) related Systems and Applications

• Review systems for continuous process improvements and provide inputs to system vendor based on end users’ feedback.
• Participate in User Acceptance Test (UAT) to ensure new functionalities are sufficient and working properly to meet business requirements.
• Coordinate SGD’s User Access Management (UAM) to ensure smooth onboarding and offboarding to the system.
• Create and disseminate internal communications on system related matters to Satellite Offices.

Manage operations workflow and processes to support HQ and Satellite Offices’ ground operations

• Develop, review and improve work processes to support 17 Satellite Offices in executing daily operations smoothly.
• Develop, disseminate and document operational and schemes instructions/ processes to Satellite Offices.
• Plan, implement and support major SGD projects and pilots with a short timeline.
• Work with other HQ functions to implement data collection, progress tracking and analysis of data for projects.

Manage and support Satellite Offices, AIC Divisions and partners in initiatives to drive social-health integration outcomes at HQ level

• Develop, review and improve work processes to support 17 Satellite Offices, AIC Divisions and partners in new and ongoing initiatives.
• Develop, disseminate and document operational instructions/ processes of the initiatives to Satellite Offices.
• Work with Satellite Offices, AIC Divisions and partners to implement data collection, progress tracking and analysis of data for the initiatives.

Provide administrative and logistics support for Satellite Offices’ daily operations at HQ level

• Plan and coordinate timely administrative and logistical support for Satellite Offices.
• Support finance manager and perform monthly audit checks OPA preparation and payments.
• Support administrative duties assigned at HQ level.

Manage and provide support on AIC schemes-related matters and other related nationwide projects

• Ensure timely communication to Satellite Offices on schemes related matters.
• Ensure that process is applicable to Satellite Offices’ daily operations and work with organisation/AIC division administering the scheme to customise for SGD’s purposes.

Job Requirement:

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
• Passion in communication or outreach work on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment

Job Purpose:

This position is responsible for the daily operations of the respective assigned 4 - 6 outlets as well as to maximise the sales and optimise profits. He/ she has to build positive business relationship with the Outlet-in-Charge and Team.

Main Responsibilities:

1) Sales & Business Results

• Consult and is accountable for creating a positive work environment while working shoulder-to-shoulder with the Direct Supervisor and Store Teams to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.
• Oversee and manage all areas of assigned outlets and make decisions on matters pertaining to assigned outlets.
• Use all informational resources available such as P&L and Customer Feedbacks information, etc, to identify opportunities and threats to build a business plan to optimize potential.
• Monitor and analyse outlets’ business results. Self-initiate and periodically develop business plan to improve stores’ results.
• Hold Monthly Area Meeting with all Outlets-In-Charge to account for business results, discuss over people development or movement and to update the team on the company and area directions or initiatives.
• Develop, execute and follow up stores’ action plans in term of People, Food Safety, QSC, Sales and Profit.

2) Safety & QSC

• Support, coach and consult teams to produce consistently high levels of QSC, safety and sanitization standards and guidelines.
• Submit Incident Report inclusive of actions taken for customers’ feedbacks and any stores’ incidents timely according to company guidelines.
• Ensure stores’ food products and ingredients store, use and sell according to First-In-First-Out and First-Expire-First-Out guidelines.
• Demonstrates and reinforces behaviors to gain commitment from Crew to Outlet Leadership Team to deliver Excellent QSC standards.

3) People

• Support, coach, consult Store-In-Charge to develop recruitment and training plan so that stores are appropriately staffed with competent staff and management team.
• Select, interview, hire, conduct On-Job-Evaluations (if necessary) and train direct reports based on areas’ needs and goals.
• Know, enforce, educate and consult with all staff on all appropriate HR policies, labor laws, security and safety procedures.
• Conduct performance appraisals and gives input based on defined goals and objectives for each direct managers and staff.
• Ensures that individual development plans for service & kitchen team to Outlet Managers are implemented as per guidelines or/ and plans.

4) Administrative and others

• Conduct Cash Audit and Food Safety and QSC Audit on the assigned stores at least once per assigned outlets on monthly basis. Coach and develop action plan with stores’ leaders.
• Review and ensure outlets’ Month-end administration and submission is timely and accurately.
• Ensure stores perform daily sales deposit, shift control, inventory ordering, petty cash reimbursement and other tasks in accordance to standards timely and consistently.
• Submit and present monthly operations sales, accountability and action plan report.