Total 5,787 customer experience manager job vacancies in Singapore

· Responsible for managing and directing specific projects and programs throughout Flextronics

· Initiates, monitors and directs projects and programs from inception through delivery.

· Develops and ensures adherence to project and program budgets.

· Organizes project-related activities and communications among departments, customers, vendors and the community.

· Participates with other managers in establishing strategic organizational plans and objectives.

· Directs the activities of program team members and is responsible for planning, budgeting, and maintaining costs for a broad functional area.

· Interacts regularly with executives and customers

· Drives strategies to deliver customer requirements and recommend Flextronics capabilities in manufacturing and engineering services.

· Reviews aggregate program proposals or plan to determine time frame, funding requirements, asset management, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.

· Site representative to support Flex Global Cost Model Process lead by Quotation Manager for existing and new customer quote.

· Coordinate within site team and management to inputs, review and buyoff FGCM roll out by Quotation Manager.

· Be responsible for maintaining specific and program’s quotations. This include any ECO changes, monthly/quarter component price changes, rework, repair, etc

· Ensure Contract and service agreement requirements are adhered to by both Flex and the Customer

· Ensure that operations and the customer work within the bounds of the contract or service agreement.

· Manage the process to set and reset Customer Expectations ensuring there is clear alignment between the internal operations group and the customer.

· Work to ensure ‘ease of doing businesses between Flex and our customers

· Responsible for management of customer satisfaction, the Viewpoint Relationship survey collection and related reviews and corrective actions.

· Reviews high-level program reports and presentations for management, customers and others.

· Coordinates program activities with activities of government regulatory or other governmental agencies.

· Participates in Profit and Loss (P&L) analysis, responsible for tracking relevant metrics and drive action items based on results.

· Contribute to the workplace safety and health improvement for the employees, as well as environmental protection, by adhering to the company’s Environmental, Health and Safety policies and procedures, and helping to achieve EHS objectives and targets through participation of EHS programs.

Participate and adhere to Corporate Social and Environmental ·Responsibility (CSER) policy, programs and procedures.

Requirement

Degree in any discipline

Minimum 5 years experience in Program Management function

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

• Performing all duties of the Sales Manager in cases of absence or emergency.

• Updates managers by consolidating, analysing, and forwarding daily action summaries.

• Assist with the sales process by maintaining a fully stocked store.

• Recommend and display items that match customer needs.

• Manage point-of-sale processes.

• Maintain an up-to-date knowledge of product features and sales promotion

• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.

• Update customer records in the company database as required

• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.

• Bachelor’s degree in marketing, communications, or related field is advantageous.

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

• The Ability to multitask and work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• The ability to work under pressure.

Reporting to the Origination Manager (Asia), the Certificate Relationship Manager is responsible for supporting:

1. Renewable Energy installers and project developers (our Partners) (who build, own and operate solar, biomass, other renewable energy installations) to register power stations, create RECs and sell RECs.

2. Corporate customers and Multi-National Companies (MNCs) to understand their net zero and renewable energy ambitions, and buy and retire RECs and Carbon Offsets

3. Certificate Origination Manager, supporting them with proposals, contract completion, customer visits, organising client meetings, reporting, market analysis

The Certificate Relationship Manager will work closely both the internal sales team and the compliance team to be the key point of contact with our Partners and Customers, with the objective of Partner/Customer retention, expanding our revenue and customer base, and improving our customer service.

What you will do:

Johnson Controls Marine & Offshore Service unit is a global business with employees acting across the globe and backed by a global service team in 10 locations. The Service business is acting on HVAC, Fire Protection & Refrigeration solutions to deliver maintenance and retrofit services to a wide range of applications for Merchant vessels, Cruise, Offshore, Passenger, Navy and Coast Guard.

As Sales Account Manager, you will build relationship with customers, which may be end users, to understand needs and offers solution within a standard framework or range on pricing and margin. Services and supports existing customer accounts in assigned local geographic area, with a limited sales target or quota.

How You Will Do It:

• You will be responsible for expanding after-sales services (parts and services sales) for HVAC systems & Fire solutions to commercial ship owners, ensuring customer satisfaction and loyalty
• This is a Hunter role, where you will leverage from our installed base to identify and engage potential customers, end users, and influencers. Collaborate with Services support team to grow after sales offerings
• Sales process ownership. Create quotations, specifications and sales proposals and manage the entire sales cycles from initial contact to closing
• Strategic relationship building by gaining a deep understanding of the decision-making processes within customer’s organization to secure successful outcomes
• Ability to connect, and nurture strong customers relationship with key influencers and expanding your network within the customer base to drive business growth
• Ownership to update and maintain sales pipeline and development activities in the CRM

What We Look For:

• Bachelor’s degree /or Diploma preferably in Sales or Engineering
• At least 3 years sales experience working within the Marine or Offshore Oil and Gas market
• Familiar with HVAC or fire detection / suppression systems is highly desirable
• Strong communication skills and ability to translate technical solutions into clear, tangible value driven proposals
• Must be able to work autonomously, while also thriving a collaborative global team environment
• High level of Business Acumen with strong strategic agility

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

• Maintain current client relationship and identifying areas for potential clients
• Contacting potential clients to establish a business relationship and meet with them
• Develop new sales areas and improving sales through various methods
• Research the latest in the business industry and creating new opportunities to expand business
• Collaborate with sales and design team to ensure requirements are met, such as sales numbers and profit goals
• Train junior salespeople to improve sales goals and meet expectations
• Strong understanding of company products or services as well as business position and competition to keep business competitive

Hair Salon Manager Responsibilities:

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.

• Recruiting salon staff that meets mandatory educational and licensing requirements.

• Preparing work schedules for salon staff.

• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.

• Monitoring salon supplies and equipment and ordering new stock as needed.

• Creating and distributing promotional material to attract new clients.

• Addressing and resolving client complaints regarding salon services and employee behavior.

• Processing clients’ payments and maintaining accurate financial records.

• Ensuring that the salon is clean and well-maintained at all times.

Hair Salon Manager Requirements:

• Proven experience managing a salon.

• Proficient in all microsoft office applications.

• The ability to work in a fast-paced environment.

• Excellent organizational skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

• Developing goals for the development team and business growth and ensuring they are met.

• Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.

• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office and CRM software (e.g. Salesforce)

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Overview:
We are seeking a dedicated and results-driven Sales Manager for a direct, full-time position with our client. The role involves a strong focus on client servicing and sales activities, aiming to enhance customer satisfaction while achieving business targets.

Key Responsibilities:

• Provide excellent client servicing by addressing customer needs and inquiries promptly.
• Build and maintain strong relationships with clients, ensuring a high level of satisfaction.
• Identify sales opportunities and actively promote products and services to clients.
• Assist in managing and growing client accounts, ensuring retention and satisfaction.
• Handle client issues, inquiries, and requests in a professional and timely manner.
• Collaborate with internal teams to ensure seamless service delivery and follow-up.
• Achieve sales targets and contribute to the overall business growth of the organization.

Required Experience & Skills:

• Proven experience in client servicing or sales, preferably in a service-oriented environment.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Goal-oriented with a focus on meeting sales targets and driving results.
• Ability to manage client relationships and resolve issues effectively.
• Strong organizational skills and attention to detail.
• Self-motivated and able to work both independently and as part of a team.

How to Apply:
If you are passionate about client servicing and sales, and meet the qualifications above, we encourage you to apply.

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Join our Cyber Business

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Daily and Weekly Responsibilities

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify, upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Job Requirements

• Professional experience in a sales or customer service role, preferably in IT/Technology/ Engineering domain
• Peferably possess more than 7 years of experience
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organizational skills
• Exceptional verbal and written communication skills
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills
• Excellent active listening skills
• Ability to build rapport and collaborate with others within the company and externally
• Understanding of consumer behaviors and industry trends
• Adequate, accurate product knowledge.
• Work location: Jurong East
• Singaporeans only

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Are you looking to work with energy reduction solutions in a global organization committed to sustainability and innovation?

Job purpose:

To strategically lead the AI and automation delivery organization within CBS, driving the ideation, development, and implementation of the global CBS AI and RPA roadmap to enhance operational efficiencies, customer satisfaction, and competitive advantage globally, by operationalizing a new capability center in Singapore.

Key Accountabilities / Responsibilities

• Establish and operationalize a dedicated capability center in India for in-house AI development, and continuously lead and manage a highly motivated team. (20%)
• Establish and facilitate forums to engage and negotiate with senior management across CBS, cross-divisionally, and group functions to define and align AI initiatives and business objectives. (15%)
• Strategically formulate and deploy an AI and automation operating model, involving key stakeholders across CBS and Grundfos to foster innovation with cutting-edge technologies. (15%)
• Define and execute the AI and RPA roadmap to drive operational efficiencies across End to End CBS, and deliver value for One Grundfos. (15%)
• Lead the team to continuously develop processes, capabilities, and ways of working, and head technological progress and development to fulfill the business needs for scaling and technical advancements. (10%)
• Lead the change to ensure stakeholders are committed and actively participate in roadmap implementation, driving a strong collaboration and trust culture across team members and key collaboration partners for ideation, development, delivery, and implementation. (10%)
• Manage a global and diverse team, fostering a culture of innovation in a fast-paced and complex environment. (5%)
• Oversee budgeting and funding activities, ensuring optimal allocation and utilization of resources. (5%)
• Facilitate effective communication towards the CBS Leadership team to approve and prioritize roadmap activities and communicate decisions across the CBS organization. (5%)

Required Minimum Qualifications:

• Proven experience developing and executing key strategic initiatives within a complex business environment; experience working in a global environment is strongly preferred.
• A Master’s degree in a relevant field is required.
• Knowledgeable of agile methodologies, demonstrating the ability to adapt quickly to change and efficiently deliver projects in a dynamic and iterative development environment.
• Experience developing and implementing operating processes and setting strategic direction for AI and automation initiatives, in a global context.
• Strong leadership in driving AI initiatives across functions, with a high focus on End-2-End impact
• Experience in leading people directly or indirectly.
• Ability to influence and guide teams and stakeholders.
• In-depth knowledge of AI and RPA applications and best practices.
• Expertise in technical RPA and AI solutions in order to set direction.

We are seeking for a Regional Business Development Managaer, Asia for a premium modern building systems technology manufacturer organisation; also an established market leader in the building material sector.

This role would continue building the commercial and hospitality segment, increasing brand awareness and the position of our company within Asia-Pacific region. This includes setting up a network with architects, designers, owner and investors of commercial property and hotel chain to build up good relationships between the companies.

Responsibilities

Regional Market Development

• Business development, research, and profile targets in the commercial property and hospitality segment.
• Identify potential account, and the decision makers within the client organization.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators in the commercial property and hospitality segment.

Key Account Management

• Develop a rapport with new account and provide support that will continually improve the relationship with focus on owner and investors of commercial property and hotel chain.
• Grow and retain existing accounts by presenting new solutions and services for the owner and investors of commercial property and hotel chain.
• Track and record activity on accounts and help to close deals to meet these targets.

Regional Specification

• Work with technical, product and marketing team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Manage and support all regional projects in close collaboration with the responsible regional colleagues.
• Others
• Submit monthly progress reports and ensure data is accurate to the management.
• Participate in internal and external business meeting, industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Participate in the annual stock-take exercise
• Partner with third party training providers as required

Required Knowledge, Skills and Abilities:

• 3 to 5 years of business development regional experience on Hotel and High-end Residential Industry or background in the Interior Designing industry.
• Excellent account management experience.
• Excellent relationship-building, communication and presentation skills.
• Experience in delivering client-focused solutions based on customer needs.
• Understanding of the IoT, Smart Home and/or Hospitality Guestroom Management Systems will be preferred.
• Willing to travel 50% of the time

Design Project Manager - Bringing Creativity to Life with Efficiency

We are seeking a passionate and experienced Design Project Manager to join our team and lead the successful execution of exciting design projects from inception to completion. You will be responsible for overseeing all aspects of the project, from understanding client needs to managing delivery within budget and timeframe.

A Day in the Life:

• Client Relationship Management:

1. Collaborate with clients to clearly define their design aspirations and translate them into a formal design brief.
2. Facilitate seamless communication between the client and internal design team, ensuring client expectations are met and exceeded.
3. Proactively manage client expectations and navigate through any changes or challenges efficiently.

• Project Planning & Execution:

1. Develop comprehensive project plans using MS Project or similar project management software, outlining key milestones, timelines, and resource allocation.
2. Conduct regular meetings with client and internal teams to ensure clear communication, address design queries, and maintain project momentum.
3. Coordinate effectively with internal designers, landlords, architects, engineers, and other stakeholders involved in the project.

• Procurement & Tendering:

1. Identify and recommend qualified consultants to join the project team through a defined RFP process.
2. Assist the client in the tendering process, responding to technical queries, and clarifying project requirements.
3. Evaluate tender submissions, providing well-informed recommendations to the client for informed decision-making.

• Construction & Handover:

1. Facilitate regular stakeholder meetings throughout the construction phase, ensuring open communication and alignment.
2. Document meeting minutes for future reference and action tracking.
3. Manage client change requests, translating them into clear instructions for the project team.
4. Conduct regular site visits to monitor progress, oversee quality control, and address any logistical concerns.
5. Manage testing and commissioning procedures for project readiness.
6. Coordinate final inspections with landlord, consultants and contractors to ensure project compliance.
7. Prepare punch-lists and diligently follow up with contractors to rectify deficiencies.
8. Manage project close-out, including final accounts, handover documentation (as-built drawings, O&M manuals), and training sessions.
9. Oversee reinstatement and move management activities, ensuring a smooth transition to project completion.

What We Are Looking For:

• Minimum of 5 years of experience managing design projects in the Retail/Corporate industry. Junior candidates with demonstrably strong skills and relevant experience in design management may be considered.
• Proven track record of successfully delivering complex design projects on time and within budget.
• Excellent communication, interpersonal, and negotiation skills in both written and verbal formats.
• Strong organizational and time management abilities.
• Proven ability to prioritize tasks, manage multiple projects simultaneously, and adapt to changing circumstances while maintaining deadlines.
• Proficiency in design visualization software (e.g., AutoCAD, Revit), project management software (e.g., MS Project, Primavera), and communication tools (e.g., Microsoft Office Suite). Knowledge of BIM (Building Information Modelling) systems a plus.
• Experience with design procurement and tendering processes.
• Keen understanding of design constructability, able to identify potential constructability issues early in the design process and collaborate with designers to find solutions. Experience working with contractors and understanding how design decisions impact buildability and cost.
• Working knowledge of construction methods, materials, and regulations relevant to the industry. Ability to oversee construction activities, identify potential quality issues, and implement corrective actions promptly.
• PMP certification and/or LEED accreditation highly preferred. Demonstrates commitment to professional development and best practices in project management and sustainability.

The Store Manager is responsible for overseeing store and stewarding operations, with a primary focus on ensuring the packing department is efficiently managed and maintaining operational standards. This role requires a hands-on leader to manage staff effectively, streamline packing workflows and maintain quality and productivity in operations.

Responsibilities

Operational Management

• Ensure smooth daily operations and compliance with company policies
• Oversee the packing department to ensure orders are accurately and promptly prepared
• Maintain a clean, organized, and well-presented store environment
• Collaborate with other departments and streamline workflow

Packing Department Management

• Supervise and support the packing team to maintain order accuracy, speed, and quality
• Monitor inventory levels of packing materials and coordinate for timely replenishment
• Implement effective workflows to optimize packing processes and reduce errors

Team Management

• Recruit, train, and develop store team members, fostering a motivated and high-performing team
• Schedule staff to meet business needs while adhering to labor budget
• Conduct performance reviews, set objectives, and provide constructive feedback

Requirements

• Minimum 3 years of working experience preferably in a managerial role in a Food & Beverage industry
• Ability to inspire, lead, and develop a team
• Skilled in managing workflows, particularly within store and packing operations
• Effective in handling operational challenges with a solution-oriented approach
• Excellent written and verbal communication skills
• Flexibility to work weekends, holidays, and varied shifts as needed

Whatsapp 91834574 for more information

About us: Marguerite is awarded by Michelin with one star. Taking root amidst the lush garden surrounding of the Flower Dome, Marguerite by Chef/Owner Michael Wilson embraces the best of the seasons with tasting menus that celebrate craft, provenance and produce through contemporary cuisine. Fine wines, innovative temperance beverages and a personalized level of service that exudes warmth, ease and charm complement a fine dining experience of true exception.

The Roles: A Assistant Restaurant Manager is responsible for a variety of tasks, including scheduling shifts, seating customers, and caring for staff members. They must also ensure that the place abides by all applicable laws and promotes an enjoyable dining experience with excellent customer service.

Job Description

• Taking responsibility for the business performance of the restaurant.
• Analyzing & planning restaurant sales levels & profitability.
• Organizing marketing activities such as promotional events & discount schemes.
• Preparing reports at the end of the shift/week, including staff control, beverage
• Creating & executing plans for department sales, profit & staff development.
• Setting budgets &/or agreeing them with the senior management.
• Coordinating the entire operation of the restaurant during scheduled shifts.
• Ensuring that all employees adhere to the company’s S.O.P. & S.O.S.
• Recruiting, training & motivating staff.
• Maintaining high standards of quality control, hygiene, health and safety.
• Checking stock levels & ordering supplies (dry store).
• Preparing Cash drawers & providing petty cash as required.
• Helping in area of the restaurant when circumstance dictate.

Job Requirement

• GCE O Level & above with 3 years of relevant experience as Fine Dining Assistant restaurant Manager.
• 3 years of customer service experience as a Assistant Manager to handle all level of customers in restaurant.
• Good knowledge of restaurant operations management
• Good communication skill and team management abilities

Benefits

• Basic Salary depend on your overall qualification and relevant experience
• Staff meals will be provided and Staff Discounts entitlement
• Comprehensive Medical & Dental Insurance Coverage
• 5 days work week (Work-Life Balance ) + Good Career Progression

Responsibility
* Identifying potential clients (individuals, businesses, or organizations) and generating new business leads.
* Developing and executing strategies to increase sales and market share for advisors to conduct advisory work.
* Establishing strong relationships with key clients and agents to increase business opportunities.
* Attending industry events, networking functions, and conferences to expand the company’s presence.
* Developing deep knowledge of the company’s services
* Maintaining accurate records of sales activities and opportunities
* Customer-oriented approach with a focus on problem-solving.
* Familiarity with insurance policies, and regulations.

Requirements
- At least 2-5 years of experience in sales, business development, or a client-facing role, preferably in the financial services industry.
- Experience in managing client accounts and maintaining business relationships.
- Strong verbal and communication skills.

Business Development Manager

- Reports to: Managing Director

- Job Type: Full Times

Role & Responsibilities

- Business Development Plan for all sites

- Conduct Market Studies and Business Plan

- Management, Analysis & Reportingof each site

- Help in project management

- Oversee and Manage Sales Revenues and Operatin Budget

- Responsible for Sales for each location

- Provide monthly and regular sales and updates

Role Profile

This role is accountable for ensuring that everyone on the team knows and executes his or her role, feels empowered and supported in the role, knows the roles of the other team members and acts upon the belief that those roles will be performed.

Key Responsibilities:

• Plan, manage and implement the maintenance operations effectively to ensure PM schedules and CM are carried out within the maintenance budget and Service Level Agreement
• Plan for improvement in the reliability, maintainability and availability of the system
• Ensure the productions system are maintained and conforms to the contract, code of practices and technical requirements
• Prepare and submit monthly maintenance report
• Attend maintenance meetings with customer periodically to constantly upkeep quality standard as per company QMS
• Upkeep obsolescence management on the maintenance for system and ensure proper change request and upkeep proper documentation changes
• Obtain quotations for materials, equipment and contractors required for maintenance operations and raise PO
• Manage and coach a team of technical support engineers and technicians and ensure that the team is adequately trained to perform the tasks given
• Manage the sub-contractors required for the maintenance operation to ensure that works are done in a professional manner
• Prepare training materials and conduct yearly re-training for customers
• Establish procedures for work at site and ensure all safety measures and proper housekeeping rules are observed at work sites. Inculcate the “safety first” attitude in all workers.
• Carry out plan to consolidate/centralise maintenance staff movement and staff competency to increase efficiency in order to improve profitability.
• Implement and update company records e.g. training matrices, performance reviews, risk assessments
• Communicate KPIs from the strategic annual plan so that each staff is aware
• Perform root cause analysis and resolve problems
• Conduct risk assessments of processes and tasks in the department

Competence (Knowledge, Skills and Abilities):

• Understanding and knowledge of the Singapore security and surveillance sector and its operating environment
• Understanding and knowledge of the Singapore security and surveillance technology in their limitations and applications
• Skills in relating to and servicing the end-users with a win-win mind set
• Skills in people management and employee development
• Good understanding of the software and hardware environment for ICT platform and CCTV/network sensors system
• Sound knowledge and experience in IT, IP networking and network security solution/product
• Preferably with a Professional Certificate in Project Management

Requirements:

• Ability to handle multiple responsibilities in a fast paced and performance driven environment
• Able to converse well with customers on enquiries
• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction
• Class 3 License is an advantage

Education & Experience:

• Degree in Electronics & Computer Engineering or related discipline
• At least 7 years of experience in a similar capacity
• Preference for candidate with security and surveillance experience

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

As a Relationship Manager, you will engage in day-to-day tasks such as financial planning, retirement planning, investment management, and providing financial advisory services. This role involves working closely with clients to understand their needs and develop customized financial strategies.

We offer B2B and B2C solutions in the current financial services space. With multiple disciplinary in-house providors, we deal with matters from legal, financial and banking perspectives.

You will provide customized solutions for your client's Wealth Preservation and Personalised Wealth Investment needs through our wide range of comprehensive services and financial products from our partners.

Structured and diverse learning modules will be provided to ensure that you have every technical and commucation skill to perform at your best potential.

Comprehensive on the job training will be provided continuously for professional development and career advancement in financial services.

Qualifications

• Financial Planning and Retirement Planning skills
• Experience in Finance and Investments
• Expertise in Financial Advisory
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to build and maintain client relationships
• Relevant certifications (e.g., Certified Financial Planner, Chartered Financial Analyst) are a plus
• Bachelor's degree in Finance, Economics, Business, or related field are a plus

KuaLu Technology provides enterprises with a one-stop, anytime-anywhere online office engine, integrating underlying corporate data to enable rapid cloud-based approvals for HR, finance, procurement, and administrative management. It also features intelligent meeting and AI-powered search functions, helping businesses enhance daily management efficiency and ensure data security.

Location: Southeast Asia

Responsibilities

1. Sales Strategy Development:

• Design and implement sales strategies for office software to achieve regional revenue and growth targets.
• Identify and prioritize business opportunities in key Southeast Asian markets.

2. Channel Development:

• Build and manage partnerships with local distributors, resellers, and system integrators.
• Strengthen relationships with channel partners to ensure optimal coverage and performance.

3. Team Management:

• Recruit, train, and lead a high-performing sales team.
• Set clear sales objectives, monitor team performance, and provide regular feedback and coaching.

4. Market Analysis:

• Analyze market trends, competitor activities, and customer needs to inform product positioning and sales strategies.
• Work with the marketing team to localize campaigns and promotional efforts for target markets.

5. Client Relationship Management:

• Build long-term relationships with enterprise clients, understanding their needs to provide tailored solutions.
• Negotiate contracts and close high-value deals.

6. Cross-functional Collaboration:

• Coordinate with product, marketing, and technical teams to ensure seamless delivery of solutions to clients.
• Provide feedback to R&D teams on local market needs and feature requirements.

Qualifications

1. Experience:

• 5+ years of sales experience in the software industry, with at least 1 year in a leadership role.
• Proven track record of managing sales in office software or related sectors.
• Extensive knowledge of the Southeast Asian markets, particularly in Singapore, Malaysia, Indonesia, and Thailand.

2. Education:

• Diploma’s degree or higher in Business, Marketing, IT, or a related field.

3. Skills:

• Strong understanding of software sales cycles, licensing models, and SaaS/PaaS solutions.
• Excellent negotiation, presentation, and communication skills.
• Ability to manage and motivate a team to achieve aggressive targets.
• Analytical mindset with the ability to derive actionable insights from data.

4. Language:

• Proficiency in English and Mandarin (preferred for communication with Chinese-speaking clients and partners).

5. Personality Traits:

• Results-driven, self-motivated, and adaptable to changing market dynamics.
• Strong cross-cultural understanding and ability to work in diverse environments.

Job Summary:

We are seeking an experienced Design Quality Engineer to lead quality initiatives for our thermal cooling solutions in the electronics and computing sectors. The ideal candidate will focus on ensuring design and process quality, driving continuous improvements to achieve product excellence. If you are passionate about quality control, process optimization, and cross-functional collaboration, we encourage you to apply.

Key Responsibilities:

• Quality Monitoring & Yield Optimization: Implement advanced monitoring systems to enhance product quality and yield. Identify areas for improvement and lead initiatives to optimize production.
• Abnormal Quality Management: Take charge of addressing and improving abnormal quality issues in manufacturing processes. Collaborate with cross-functional teams to implement solutions and preventive actions.
• Process & Quality Control Enhancement: Strengthen internal quality control systems and enhance process capabilities. Lead initiatives aimed at maximizing operational efficiency.
• Customer Quality Assurance: Lead corrective actions for customer-reported quality issues and communicate preventive solutions to stakeholders.
• Inspection Process Optimization: Optimize the quality inspection process by integrating automation and cutting-edge technologies where applicable.
• Cross-Department Collaboration: Promote communication and collaboration between design, production, and other teams to ensure consistent adherence to quality standards.
• Team Leadership: Oversee the quality team’s task assignments, performance, and development, ensuring timely delivery of objectives.

Requirements:

• Bachelor's degree in the related field
• Proven experience in quality engineering, with a focus on manufacturing and design quality.
• Strong analytical, problem-solving, and leadership abilities.
• Familiarity with quality management systems and industry standards.
• Six Sigma certification or similar is an advantage.
• Able to communicate with Chinese clients
• Willingness to travel and work abroad in China or Vietnam for at least 10 months annually.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

Duties and Responsibilities:

Operations

· Improving on operations procedures.

· Managing a team of staff under various departments.

· Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.

· Checking all emails and OTA messages are being replied promptly within a day.

· Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.

· Checking no outstanding payments for in-house and check out guests.

· Ensuring accuracy of daily reports.

· Providing training to new joiners.

· Covering shift when necessary.

· Checking and monitor of inventory level.

· Sourcing of new supplier and reviewing existing suppliers and operators.

Customer Service

· Following up that all guest’s special request prior to check in and arrange accordingly.

· Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.

· Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.

· Bringing up online review ratings.

Reports

· Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.

· Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.

· Tabulating month end staff rostering and incentives.

Housekeeping and Maintenance

· Checking of guest rooms before guest arrival.

· Ensuring good communication between Housekeeping and Front desk Department.

· Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.

· Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

· Increasing ADR.

· Managing hotel room rates and allotments.

· Knowing OTAs and hotel rates and promotions.

· Managing hotel expenses.

· Hitting monthly hotel revenue target.

· Assisting in collections of any outstanding payments.

Job Holder’s specifications

· Possesses a Degree or Diploma in Hospitality or equivalent.

· Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.

· Must possess integrity and drive.

· Proficient in Microsoft Office Applications.

· Must be highly independent and resourceful.

· Possess good communication and leadership skills.

· Able to correspond in writing with customers, suppliers and internal staff.

· Able to withstand work pressure and guests’ demands.

Responsibilities:

Plan, execute, monitor and control works program and activities for projects including:

• Lead project team in day-today operations
• Monitor of project budget
• Liaise with consultants, main contractors, clients and relevant authorities
• Chair and attend site meetings
• Supervise and monitor the site labor force and the work of subcontractors
• Oversee quality control and safety and health matters on- site
• Resolve any or other site related technical problems encountered

Requirements:

• Bachelor Degree in Civil Engineering or equivalent
• More than 10 years’ relevant experience in bored piling works
• Excellent communication skills and able to work with employees at all levels
• Ability to interface with internal and external customers
• Able to deliver in a fast pace environment and work under pressure

Product Manager (Card Acquiring)

We are representing a global leader in the Financial Space in search for a Card Acquiring Product Manager

• This role involves working closely with various internal and external stakeholders to identify market needs, develop strategic product plans, and deliver innovative card acquiring solutions that meet customer demands and enhance the overall payment experience.
• Responsibilities:
• Define and manage the product roadmap for card acquiring products, ensuring alignment with business objectives and customer needs.
• Collaborate with cross-functional teams, including sales, marketing, operations, technology, and compliance, to develop and implement new products and features.
• Monitor product performance, identify areas for improvement, and make data-driven decisions to optimize product offerings.
• Manage the end-to-end product development process, including requirements gathering, design, development, testing, and launch.
• Create and maintain product documentation, including user guides, FAQs, and training materials.
• Provide subject matter expertise and support to sales and customer service teams to ensure successful product adoption and customer satisfaction.

Job Requirements

• 3-5 years of experience in B2B product management, preferably in the payments or financial services industry.
• Strong understanding of card acquiring products and services.
• Experience working with card schemes (e.g., Visa, Mastercard, American Express) and knowledge of payment industry regulations and compliance requirements.
• Excellent communication, presentation, and interpersonal skills, with the ability to collaborate effectively across teams and with external partners.
• A customer-centric mindset and a passion for delivering exceptional payment experiences.

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

We are looking for a Finance & Accounting Manager that is able to lead a small team in managing end-to-end financial processes. He/she should be knowledgeable in budgeting, forecasting and ensuring compliance with financial procedures are met while liaising with external auditors and tax consultants. This role manages both the financial operations and also accounting functions required.

Do note that this is a fully onsite role, based in our Singapore HQ.

Responsibilities:

• Grow and manage a team to oversee end-to-end financial processes, including weekly payments, collections, month-end, and year-end account closing activities.
• Responsible for reviewing reconciliation schedules, journals, invoices, payment listings, cashflow analysis, audit schedules, monthly/quarterly/annually GST/VAT reporting, withholding tax, group reporting package, and management reports prepared by the team.
• Spearhead budgeting, forecasting, and financial analysis processes.
• Cooperate with other departments in resolving daily affairs related to accounting.
• Ensure internal controls and financial procedures comply with the policies.
• Liaise with external auditors for yearly audits, corporate secretary, bankers, and tax consultants when required.
• Involve in tax planning and optimization process, administration of government grants, and incentive schemes.
• Identifying process improvements and enhancements in internal controls and data automation
• Assist in new processes and system implementation when required.
• Work closely with the team, HR and other employees to ensure smooth operations and support business financial needs.
• Be the point of contact for all finance and accounting related inquiries.

Requirements:

• Degree in Accountancy or relevant accountancy professional qualification with at least 3 years of relevant experience.
• Knowledge of XERO accounting system and advanced Excel spreadsheet/Google sheet skills preferred.
• Good understanding of financial regulations/accounting standards.
• Well-versed in cross-border finance and accounting matters and settlements via multiple currencies.
• Ability to multi-task and work under pressure with tight deadlines.
• Possess excellent communication skills and works well across different departments in an organization.
• Possess strong analytical & problem-solving skills, hands-on characteristics, passion for growth, and meticulousness with a high level of integrity.

Our client is a leading global real estate company with a diverse portfolio spanning across commercial, retail, residential, and integrated developments. This role is suitable for someone who is looking to supercharge their career and educate themselves on the best practices.

The Senior Centre Manager will oversee the day-to-day operations and strategic management of a retail mall. This role is pivotal in driving financial performance, ensuring operational excellence, and enhancing tenant and shopper experience in alignment with our Client's business objectives.

Key Responsibilities

- Develop and implement strategies to achieve financial and operational KPIs.

- Identify and drive initiatives to increase footfall, tenant sales, and shopper satisfaction.

- Analyze market trends and recommend improvements to keep the mall competitive and innovative.

- Prepare and manage annual budgets, including income, operating expenses, and capital expenditures.

- Monitor financial performance and ensure revenue targets are met.

-Work with the leasing team to optimize rental income through tenancy mix and lease negotiations.

- Build strong relationships with tenants, ensuring open communication and addressing their needs effectively.

- Handle tenant fit-out coordination, renewals, and conflict resolution.

- Collaborate with internal stakeholders (e.g., marketing, leasing, operations) to enhance overall mall performance.

- Ensure smooth day-to-day mall operations, adhering to safety, health, and environmental standards.

- Oversee maintenance, security, and housekeeping to deliver a high standard of shopper experience.

- Identify opportunities for operational efficiency and sustainability enhancements.

- Lead, coach, and motivate the mall management team to achieve performance goals.

- Foster a collaborative and results-driven culture.

Key Requirements

- Bachelor’s degree in Business Administration, Real Estate, or related fields.

- At least 8–10 years of experience in retail mall management, including 3–5 years in a managerial role.

- Strong knowledge of retail trends, tenant mix strategy, and operational best practices.

- Proven track record in financial and team management.

- Excellent communication, negotiation, and stakeholder management skills.

- Proficiency in MS Office; familiarity with property management systems is an advantage.

If you feel this role is suited for you or know anyone who fits, please reach out to Asher Tan at [email protected]

Asher Tan

Reg No: R1988776

EA License No: 20S0075