Total 1,895 Manager customer service job vacancies in Singapore

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for all clients who interact with our salon.

The Customer Service Manager's responsibilities include overseeing customer service operations, handling client inquiries and complaints, and implementing strategies to improve service quality. To excel in this role, you should possess strong leadership skills, be highly organized, and have the ability to resolve issues effectively and courteously. Ultimately, you will play a key role in enhancing our reputation by fostering positive relationships with customers and ensuring their satisfaction.

You will lead the salon team in delivering outstanding services and enhancing overall sales performance. Your responsibilities will include:

• Professional Knowledge and Service Execution: You will leverage your extensive experience in customer service to ensure our clients receive the highest level of care and attention. Your deep understanding of salon services and products will help maintain and elevate our service standards.
• Operational Oversight: You are responsible for ensuring the smooth daily operations of the customer service department, effectively coordinating staff, resources, and client interactions to create an efficient and welcoming environment for both employees and patrons.
• Customer Service Excellence: Maintaining our commitment to customer satisfaction will be your top priority. You will manage client relations, handle bookings and inquiries, resolve complaints, and ensure a responsive, personalized service experience.
• Inventory Management: You will oversee the customer service supplies inventory, ensuring the availability and timely replenishment of essential items to support seamless service delivery.
• Marketing and Online Reputation Management: You will ensure adherence to our standard policies for client communication and engagement, enhancing our social media presence and client satisfaction. Additionally, strategically managing and enhancing our online presence will be crucial for bolstering our reputation
• Quality Assurance: You will maintain high standards of service quality and client interaction, ensuring an exceptional experience for every client. This involves thoroughly assessing the quality of client feedback and service outcomes to ensure that we consistently deliver exceptional service.

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your career with us!

The F&B Service Team Leader supports the Restaurant Manager to ensure the smooth service operations of the Restaurant. He/She is expected to WOW the guest through his/her delivery of exceptional service.

Our Expectations:

• Conduct rollcalls before start of operations to brief Associates on job assignments.
• Resolve guests' complaints
• Lead and supervise a team of F&B Service Ambassador which includes ensuring that the team adheres to grooming standards and delivers service according to the hotel standards.
• Supervise the table set-up and inspects to ensure adherence to service quality and hygiene standards.
• Check and inspect all Restaurant facilities and equipment on a regular basis and report any repair and maintenance.
• Perform end day closing and prepare reports
• Comply with all relevant Workplace Safety & Health practices and maintains a safe workplace for all Associates.
• Ensure that the Hotel’s properties and facilities are protected and are kept in good working condition.
• Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.

We are looking for a self-motivated Service Team Leader with excellent communication skills. You should be attentive to the guests and knowledgeable in the hospitality industry best practices with the ability to adapt to ever changing requirements and needs of customers. If you have at least two years of relevant experience, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

1-month Completion Bonus

Office Location: Depot Road

Consumer Goods (Electronics Products). US MNC

• Responsible for design, development and execution of go-to-market (GTM) marketing plans for specific industry verticals (e.g., Public Sector, Financial Services, Manufacturing, Communications, Media and Entertainment) or customer segments (e.g., enterprise, SMB, consumer, U.S. Hispanic and other multicultural markets).
• Key activities include assessment of customer insights and identification of target segments for company products, services or solutions offerings through close partnership with the sales force, relevant partners and customers.
• Identify and assist in the establishment of third-party relationships designed to provide offerings throughout products, services and solutions lifecycle to a specific segment or industry.
• Maintain industry or customer segment relationships and serve as internal customer segment or industry expert.
• Expert: Applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert.
• Frequently contributes to the development of new ideas and methods.
• Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• May provide mentoring and guidance to lower level employees. Acts as an expert providing direction and guidance to process improvements and establishing policies.
• Frequently represents the organization to external customers/clients.

Requirements:

• Bachelor's Degree in Marketing or related fields; MBA preferred.
• 7 years of Marketing experience, industry, sales/channel experience.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ Diploma or University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

JOB SUMMARY

Provide direction and management to Managers, Supervisors, and teams of Customer Support Field Engineers across the entire region to ensure total customer satisfaction and successful execution of company objectives. Ensure the company meets its obligations and commitments by responding to technical problems and queries in an accurate and timely manner. Ensure teams develop and maintain excellent working relationships with customers and internal company departments in order to smoothly and effectively address customer needs. This position will manage the activities of two or more sections or areas.

MAJOR RESPONSIBILITIES

Customer Support and OEM Coordination

• Provide direction and leadership to Field Managers, Supervisors, and Customer Support Field Engineers working on customer aircraft.
• Ensure teams are trained and equipped to ensure compliance with OEM procedures and to provide technical assistance to all customers in the region.
• Anticipate and promptly address any problems impacting the operation and maintenance of company systems.
• Ensure systems and staff are in place to help customers troubleshoot and resolve systemic problems occurring on the aircraft and in the lab.
• Work with Senior Leadership to develop and execute aircraft performance goals, technical objectives, and departmental support strategies. To include manpower forecasting and budgeting.
• Oversee and execute engineering support requirements.
• Represent Panasonic at OEM or customer meetings and other conference calls.

Planning & Reporting

• Develop, Implement and oversee aircraft IFEC performance management system for all customers, including IDAir and other third-party customers, as requested
• Provide Executive reporting on IFEC performance management to PAC/Regional leadership on bi-monthly basis and follow up on any executive actions assigned as a result of outlier reporting
• Support the TTR executive management process with Regional Leadership and Engineering Leadership
  

Supervisory

• Develop work instructions that ensure successful execution of department objectives and core functions.
  Set direction, objectives and targets for Field Managers, Supervisors, and Customer Support Field Engineers.
• Monitor team members’ results and implement changes accordingly.
• Support the execution of work instructions and procedures for customer support field engineering.
• Recruit and train new staff to support contractual requirements.
  

Manage Department

• Develop annual business plans, including equipment, manpower and other budgeting requirements.
• Monitor monthly spending of assigned groups and make adjustments as needed to ensure proper financial planning.
• Manage department assets and inventory.
  

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelors’ degree in Engineering or Computer Science or equivalent.
• 8+ years of field engineering or technical experience.
• 3+ years in a supervisory role.
• 3+ years airline or avionics experience highly preferred.

KNOWLEDGE/SKILL REQUIREMENTS

• Demonstrated proven ability to manage and perform Customer Support Field Engineering support scope of work.
• Knowledge of OEM procedures preferred.
• Knowledge of JARs and FARs preferred.
• Ability to interface with technical field personnel both internally and externally.
• Proven communication (internal/external) skills: Interfaces with PAC mid level and senior level management. Interfaces with OEM (Airbus and Boeing) and customers on a daily basis.
• Ability to organize and implement department objectives.
• Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
• Ability to develop and maintain excellent working relationship with customers and internal company departments in order to effectively address customer needs.
• Ability to plan, assign, train, and direct employees including ability to interview, hire, and appraise employees.
• Highly developed team building skills.
• Knowledge of EASA/FAA requirements.
• Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Advanced knowledge of SQL, XML and or other database driven systems.
• Advanced knowledge of Linux/Unix and/or programming.
• Advanced technical background in multiplexed and software/network-controlled systems.
• Track record in system-related troubleshooting.
• Advanced knowledge of equipment such as Spectrum analyzers and Network analyzers.
• Working knowledge of aircraft systems that interface with Panasonic Avionics Corporation equipment.
• Strong knowledge of Avionics’ design or maintenance.
• Works on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Recommends changes to policies and establishes procedures that affect immediate organization(s).
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Manages, through subordinate managers and supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
• Uses skills as a seasoned, experienced management professional with a full understanding of industry practices and company policies and procedures.
• Resolves a wide range of issues in imaginative as well as practical ways.
• Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

OTHER REQUIREMENTS

• Travel up to 50% to domestic and/or international locations.

Job Responsibilities:

• Strategize and define a clear, comprehensive, and executable professional services sales plan for a defined territory and set of Actimize accounts.
• Proactively drive and lead strategic conversations with clients and prospects about industry trends and regulations to generate Professional Services opportunities.
• Apply a consultative sales approach to proactively identify and validate client challenges, priorities, and objectives, managing the end-to-end consultative sales cycle.
• Partner with and act as a trusted advisor to Actimize clients and prospects to ensure they maximize the value of their Actimize technology investment.
• Establish, develop, and nurture relationships with senior stakeholders, including C-suite executives.
• Meet and exceed quarterly and annual professional services sales targets.
• Articulate and promote the value of Actimize professional services both internally and externally.
• Collaborate with Product/License Sales and Pre-sales specialists in the designated region to provide services-related responses to RFIs and RFPs.
• Contribute to the Services RFP library.
• Work with Pre-sales specialists and Sales Managers to understand solution scope and recommend the most favourable positioning of services.
• Coordinate with service delivery teams to achieve early alignment in preparation for delivery.
• Maintain ownership of professional services opportunities.
• Prepare compelling client proposals for Professional Services using in-house developed templates.
• Lead, participate in, and contribute to Actimize events, roundtables, and webinars to raise awareness of Actimize Professional Services capabilities.
• Keep the Sales CRM system updated on a weekly basis.

Job Requirements:

• Extensive knowledge and experience within the financial crime domain.
• External consulting and/or professional services experience with a vendor selling services.
• Ability to travel up to 50% of the time.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Shawn Long Jie Shyan

Registration Number: R22109109

EA Licence No: 16C8004 (Elitez Pte Ltd)

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Provide post-sales technical support for audio visual products and systems.
• Coordinate with clients and internal teams to ensure smooth project implementation and customer satisfaction.
• Conduct site visits and inspections to assess technical requirements and provide recommendations.
• Troubleshoot and resolve technical issues related to audio visual systems.
• Assist in the configuration, installation, and calibration of audio visual equipment.
• Collaborate with sales and marketing teams to support product demonstrations and presentations.
• Assist in the preparation of project documentation and reports.

Requirements:

• Diploma/ITE in Electrical Engineering, AV Technology, or equivalent.
• At least 5 years of experience in post-sales technical support for audio visual products is preferred.
• Prior experience in automation programming will be an added advantage.
• Strong technical knowledge and understanding of audio-visual systems and equipment.
• Excellent troubleshooting and problem-solving skills.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

Our client, a European Market leader in the luxury Industry seeking for CUSTOMER EXPERIENCE MANAGER ( 5 positions)

Requirements:

• Minimum Diploma Holder
• At least 3 years of working experience preferably in the Automotive/ HighLuxury Retail / Hospitality and Airline industries.
• The ability to demonstrate exceptional enthusiasm being a brand advocate that createa positive environment for a customer centric, fascinating and personalized WOW moments for our prospects, customers, enthusiast and business partners.
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales.
• The ability to achieve set KPIs and a proven achiever in the current workplace.
• Goals oriented and flexible to change
• Class 3 license is a MUST
• Proficient in MS office and ability to learn other systems for daily operations

Others:

• Located in Town /Raffles Place.
• Salary upto $12,000per month ($4,000 - Basic salary + Attractive incentive) + excellent employee benefits.

Should you be interested, kindly email me your updated resume with a recent photography attached to jobs@aapconsulting.com.sg and should you meet the above criteria, our consultant will contact you to share more details.

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

• Overseeing of the service of the Restaurant.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the General Manager / Executive Chef about the particular guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all guests’ complaints to the General Manager / Executive Chef immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Attend all team briefs as required.
• Perform miscellaneous job-related duties as assigned.

Position Overview

We are seeking a friendly, reliable and customer-focused individual to be one of our pioneer members of our team as a Drink Kiosk Assistant Manager (Full-time) / Service Crew (Full and Part-time). We need someone who is enthusiastic and eager to help shape the direction of our operations. This role offers a unique opportunity to be part of the founding team, contributing ideas to establish our brand and building strong relationships with our customers from the ground up.

Location: 1 min walk away from Maxwell MRT station. Please note that while this kiosk is not air-conditioned, it has a very manageable size of about 8 sqm.

Starting date: estimated starting in July 2024

Operating hours: 10am to 10pm (tentative)

Responsibilities of Assistant Manager

• Ensure smooth operations of the kiosk with compliance to product quality and safety standards;
• Oversee daily kiosk operations and manpower planning;
• Menu optimization including presentation of drinks and food;
• Admin duties, but not limited to:

1. Inventory management;
2. Supplier management;
3. Sales forecast;
4. Invoices consolidation.

• Hire, train and provide feedback to the team;
• Investigate customer feedback on service and product quality;
• Ensure smooth opening, handover and closing in each shift;
• Step in to help with daily operations (listed below) when necessary.

Responsibilities of Service Crew:

• Attend to customers promptly and in a friendly manner;
• Maintain a clean and comfortable kiosk environment;
• Daily operations, but not limited to:

1. Opening, closing and handover of kiosk;
2. Cashiering duties;
3. Basic preparation of drinks (no need prepare coffee or tea)
4. Dispense drinks and serve small food items for takeaway (no cooking expected);
5. Gather and act on customer feedback;
6. Clean and tidy up kiosk.

Requirements:

• Eagerness to learn;
• Adaptable;
• Open to shift work with flexibility provided;
• Experience in F&B or customer facing role (for Assistant Manager role)
• Attended and passed WSQ Food Hygiene Level 1 will be an advantage

Benefits:

Full-time

• Assistant Manager: up to SGD4,500 per month (base + shift incentives + sales incentives + CPF)
• Service Crew: up to SGD3,500 per month (base + shift incentives + CPF)
• Annual leave: from 16 days
• Basic medical benefits
• Workplace insurance

Part-time

• SGD13/hr on weekdays, SGD15/hr for weekends

If interested: please provide the following information to +65 8495 8198, or email: [email protected], stating

1. your name
2. relevant experience (if any)
3. availability (immediately or after certain dates)
4. shift timing preference (for eg 10am – 5pm, or 5pm to 10pm, 10 am – 10pm)
5. workday preference (for eg only weekdays, or only weekends, or a mixture)
6. whether attended and passed WSQ Food Safety Course Level 1

We thank you for your interest, and we will reach out to shortlisted candidates.

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Zero Spot Laundry Service Pte Ltd is a professional laundry service provider offering large-scale integrated laundry solutions to healthcare, hotels and serviced apartments in Singapore.

Responsibilities:

• Lead, manage and motivate a team of Leaders & Operators to achieve daily production targets in output, quality, delivery and cycle time.
• Overall resource planning and allocation for Operation departments.
• Plan, organize and control for daily Operations and execute work effectively.
• Responsible for continuous improvement programmes to improve on quality, productivity and delivery.
• Plan and organize manpower requirements for the department to achieve maximum efficiency and performance.
• Estimating, Negotiating and agreeing Budgets and Timescales with Stakeholders.
• Recommend and verify the implementation of product non-conformity solution.
• Ensuring Workplace Safety and Health (WSH) regulations are met
• Handle customer feedbacks and enquiries.
• Responsible for corrective and preventive action.
• Plan and arrange preventive and forced maintenance on plant machinery.
• Ensure and implement good 5S housekeeping and compliance safety measures in the plant as required.
• Determining Production Quality Control Standards
• Study Energy usage patterns and find ways to save energy.
• Monitor and appraise the individual worker’s performance.
• Perform any other duties as required and directed by the company.

Requirements:

• Min. 5 years of working experience in manufacturing/factory/operation background.
• Experienced in laundry industry will be an added advantage

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

discovermarket asia Pte. Ltd. is part of Switzerland based discoveric group, operating under the name discovermarket. Discovermarket is a digital marketplace revolutionizing insurance distribution through our innovative open insurance platform.

We are currently recruiting for a Customer Experience & Proposition Manager to join our team in Singapore, reporting to the Head of Proposition and Strategy of discovermarket, based in Switzerland.

About discovermarket:

discovermarket - Distribute Connect Protect - is an innovative and unique digital embedded insurance marketplace connecting insurers, distribution partners and service providers, and creating a global ecosystem around protection needs.

We enable our ecosystem partners to deliver embedded insurance that fits their customers’ needs and is embedded directly into their core product offering. Our distribution partners include customer facing ecosystems in the telecommunications, hospitality and agricultural verticals. These ecosystem partners access innovative, customer-centric propositions on our platform via our API hub and embed them in their core products and customer journeys. The critical elements of these propositions, including insurance capacity, are delivered by the insurers, reinsurers and prevention partners also on the discovermarket marketplace.

Requirements – Our ideal candidate will possess most of the following qualifications:

• Education: Bachelor’s degree in Business, Finance, Marketing, Design, or a related field. Master’s degree or equivalent is a plus.
• Experience: Minimum 5 years of working experience in customer experience, insurance proposition development, sales & pre-sales support, or a related role, preferably in the insurtech or fintech industry.
• Skills and Language:
• Strong analytical skills with the ability to interpret data and translate
• The Opportunity
• The Proposition and Strategy team conceives of innovative propositions for the discovermarket platform and manages the relationships with insurers, reinsurers and other service providers. Additionally, the P&S team is responsible for defining the marketplace strategy of discovermarket and the cornerstones of strategic expansion, including next markets, ecosystems, and propositions.
• The Customer Experience & Proposition Manager will play an important role in enhancing the customer experience and developing compelling insurance propositions. You will lead the design, implementation, and optimization of customer journeys related to embedded insurance, ensuring they are seamless, engaging, and culturally fitting to our diverse customer base in South East Asia. This role involves significant interaction with insurers, brokers, and ecosystem partners to ensure the effective integration and success of our embedded insurance solutions.

• Key Responsibilities:
• Customer Journey Mapping: Lead the mapping and analysis of customer journeys related to embedded insurance to identify touchpoints and opportunities for improvement.
• Market Research: Conduct market research to obtain new insights on customers, competitors, market developments, and ecosystem partners.
• Data Analysis: Collect and analyze customer feedback and data to inform journey enhancements and support decision-making.
• Mock-ups: Produce mock-ups and screens for new propositions using tools such as Figma and Lucid.
• Proposition Development: Develop and refine insurance propositions, ensuring they are attractive, competitive, and aligned with market demands.
• Stakeholder Engagement:
• Collaborate with insurers, brokers, and ecosystem partners to discuss and optimize the customer journey and embedded insurance propositions.
• Engage with ecosystem partners to understand their customers, products, and services, ensuring our embedded insurance products are suitable for the distribution channel and well-priced relative to the ecosystem’s core product offering.
• Engage with local brokers, reinsurers, and primary insurers to ensure capacity and associated servicing, including contractual negotiations. Support insurers in product design and pricing as needed.
• Engage with other proposition suppliers, including data sources, prevention partners, claims partners, and other products and services to enrich the propositions on the discovermarket.
• Collaboration: Work closely with cross-functional teams, including product, marketing, and support, to ensure a cohesive customer experience and compelling propositions.
• Multinational Coordination: Coordinate with teams and stakeholders across different countries, ensuring cultural nuances and preferences are considered in customer journey designs and insurance propositions.
• Customer Support: Provide frontline support to address customer inquiries and issues, contributing to a positive customer experience.
• it into actionable insights.
• Excellent communication and interpersonal skills, with a track record of achieving results through effective stakeholder management.
• Proficiency in customer journey mapping tools and design tools such as Figma and Lucid, with the ability to produce mock-ups and screens.
• Track record of supporting innovative products, challenging the norm and bringing new ideas to market
• A mindset that is both customer-oriented and commercial; an ability to identify and bring to market win-win-win propositions for our customers, our partners and discovermarket
• International orientation, with the ability to work effectively in a multinational and multicultural environment, and a willingness to travel internationally 20-40%
• Fluency in English; proficiency Spanish, and one or more South East Asian languages is a plus.

Zero Spot Laundry Service Pte Ltd is a professional laundry service provider offering large-scale integrated laundry solutions to healthcare, hotels and serviced apartments in Singapore.

Responsibilities:

• Assist in leading, managing and motivating a team of Leaders & Operators to achieve daily production targets in output, quality, delivery and cycle time.
• Overall resource planning and allocation for Operation departments.
• Plan, organize and control for daily Operations and execute work effectively.
• Responsible for continuous improvement programmes to improve on quality, productivity and delivery.
• Plan and organize manpower requirements for the department to achieve maximum efficiency and performance.
• Estimating, Negotiating and agreeing Budgets and Timescales with Stakeholders.
• Recommend and verify the implementation of product non-conformity solution.
• Ensuring Workplace Safety and Health (WSH) regulations are met
• Handle customer feedbacks and enquiries.
• Responsible for corrective and preventive action.
• Plan and arrange preventive and forced maintenance on plant machinery.
• Ensure and implement good 5S housekeeping and compliance safety measures in the plant as required.
• Determining Production Quality Control Standards
• Study Energy usage patterns and find ways to save energy.
• Monitor and appraise the individual worker’s performance.
• Perform any other duties as required and directed by the company.

Requirements:

• Min. 5 years of working experience in manufacturing/factory/operation background.
• Experienced in laundry industry will be an added advantage

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Requirement

1.Order Fulfilment Management

• Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.

2. Logistics & Warehouse Management

• Ensure the development and execution of efficient logistics, transportation and warehouse services.
• Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
• Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements

3. Inventory Management

• Achieve high and consistent inventory accuracy
• Achieve optimal level of inventory holding – ageing inventory, missing and expiring

4. People Management & Development

• Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
• Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
• Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
• Engage, mentor and motivate team members to excel and grow them personally and professionally.
• Manage staff issues and appraise their performance

Qualifications, Skills and Experience required

1. Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
2. Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
3. Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
4. Strong problem solving and negotiation skills.
5. Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
6. Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
7. BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
8. Experience in Shared Service Environment/Organization is an advantage.