Total 1,895 Manager customer service job vacancies in Singapore

· Develop new customers and penetrate new industries for technical businesses within the region

· Grow Technical business revenue, market share and profit goals to meet objectives

· Secure Maintenance contracts, Repairs, Overhauls and Replacement for Terminal equipment

· Develop and provide pre-sales technical assistance and product education to customers

· Provide technical consultation and service to customers

· Convince customers that our products and services would best satisfy and value-add to their needs

· Enhance customer obsession and experience.

· Negotiate tenders and contract terms and conditions to meet both customers’ and company’s needs

· Other tasks as assigned

• Provide excellent customer service & maintain excellent customer relationship
• Coordinating with various departments or vendors to realize Sales targets and customers' needs.
• Prepare and present Monthly Sales Forecasts and Sales Performance.
• Responsible for Pre and Post Sales activities.
• Lead the service team

Requirements

· Minimum Diploma or equivalent in Engineering with min. 6-year relevant working experience

· Possess a Singapore Class 3 Drivers’ License (preferably with own vehicle)

· Experienced in conducting training/sales pitches for customers

· Outgoing, positive, driven, self-motivated and possess a hunter mentality

· Ability to work independently and under pressure

· Strong communication skills and a teamwork attitude

REMUNERATION AND BENEFITS

· Monday to Friday, 8am - 5pm

· Medical Benefits

· Good Sales Commission plus Variable Rewards Schemes

· Chances to travel within the region

· Product Training Provided

· Professional development

1. Responsible for the technical service capacity building of the service team and channel partners in the target region of H3C international market, enhance the technical service capability of the service team and channel partners;
2. Responsible for the delivery of support and management of customer training, product solutions, pre-sales testing, online problems solving in the target region;
3. Responsible for the standards, quality and customer satisfaction of the work undertaken by the Company;
4. Responsible for the channel enhancement, technical support and management of major projects in the target area;
5. Responsible for the implementation of channel empowerment plan and the delivery of results of major projects;
6. Fulfill and act on verbal and/or written assignments, tasks, instructions and orders of immediate supervisors, other competent officials and authorized representatives of the Company, should business needs so require, and, therefore, are deemed to be production assignments.

• A Customer Service Manager, or Customer Support Manager, is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.
• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques

Job description

The incumbent will be responsible for the following:

· Ensure accuracy, completeness and timeliness of accounting records to meet all internal and external reporting requirements.

· Drive improvements in quality of financial and business analyses in order to guide all leaders in decision making and performance monitoring; and ensure that appropriate measures are taken to achieve financial and strategic business objectives.

· Drive improvements in budgeting and forecasting process for cost control.

· Drive improvements in business processes and internal controls to ensure compliance with corporate policies and procedures.

· Proactively identify and mitigate operational and financial risks.

· Fulfill external and internal audit requirements and determine proper remediating actions in response to audit findings and recommendations.

· Manage the statutory and reporting requirements under Charities Accounting Standards.

· Provide financial advice and perspective to assist the development and implementation of long-term business plans and strategies, and the subsequent assessment of the effectiveness and achievements against targets and objectives.

· Review all capital expenditures to ensure compliance with the relevant policies and business and financial justifications are sound.

· Interact across organizational hierarchy & functions and with clients, bankers, local authorities, and other stakeholders.

· Develop and enhance the capability and skills of finance staff in order to upgrade the finance function to meet the future organization needs.

Job requirements:

· A qualified CA or CPA with more than 15 years of experience, minimum 5 years in management position

· University degree in Accounting and/or Business Management.

· Demonstrated track record in leading a finance function.

· Experience in working in a medium to large charity will be a plus.

· Excellent engagement and communication skills.

· Proven ability to inspire and manage teams, both directly and through a matrix management structure.

· Highly organized with an excellent ability to manage multiple priorities under pressure and tight deadlines with minimum supervision.

· Knowledge in Singapore Financial Reporting Standards, Charity Accounting Standards, and other relevant statutory regulations.

· Experience in ERP system implementation.

Note: Only Shortlisted Candidates Would Be Contacted

Job Description

- Developing, executing, and ensuring company SOPs are followed throughout assigned sites to achieve and maintain the highest possible level of operation excellence.

- Building open and trusting relationship with clients to achieve long term partnership and contractual renewal by Monitoring the day-to-day cleaning operations & ensuring the services delivered as per agreed contractual terms.

- Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job sites and surpass the client’s expectations

- Oversee effective OJT training on equipment and skills surrounding latest implementations (robotics and health policies) to maintain high standards of works

- Managing overall staff motivation, discipline, development, and performance according to the organisational, human resource and government manpower policies

- Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness

- Planning of manpower deployment at various sites to meet the contractual requirement of clients

- Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not resurface

- Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review

- Ensuring that all related Workplace Safety & Health requirements are met

- Preparing of Operations Monthly Report and submitting to Boss.

- Maintain visibility of service performance achieved for defined customers and ensure appropriate operational resources are applied to performance analysis, reporting and improvement.

- Doing Appraisals for the staff working under and suggesting recruitments/ promotions

- Oversee effective OJT training on equipment and skills surrounding latest implementations.

Minimum Requirements / Skills:

- 3-5 years of experience in related field

- Oral and written communication skills

- Proven leadership, communication, negotiation, presentation, and organizational skills.

- Excellent knowledge in using office software and management tools

- Strong English communication skills

- Problem solving skills.

- Leadership and motivational skills to rally people towards goals achievement

- Able to work well with the organisation and able to interact with all levels

- Effective communication and interpersonal skills, bilingual in both English and a second language

- Ensure all HR Matters and company direction flow smoothly to the ground level and achieve high level of buy-in

Education:

Bachelor’s degree in related field from a reputable University

Programme Manager

Location: Telok Blangah

Working Days & Hours: 5.5 days | Mon-Fri: 9am to 6pm ; Sat: 9am to 1pm
Salary: $4700 - $5500 (AWS + Performance bonus available)

Job Responsibilities:

• Manage a team of staff to ensure the smooth running of the programme’s daily operations and maintenance of our community service centre.
• Provide guidance and motivation to staff to achieve the programme objectives, develop workplans for the team in alignment with agency goals.
• Conduct internal and external environmental assessments to identify areas for development and improvement so as to better meet the needs of the clients.
• Oversee the curation and development of programmes based on needs of clients.
• Provide coaching and guidance for casework management, needs assessment and intervention plans.
• Perform casework management for complex issues and conduct home visits with the team, as needed.
• Ensure service standards are maintained through programme supervision, strong operational framework and monitoring of programme outcomes.
• Spearhead and sustain community outreach efforts through regular engagement and collaboration with external stakeholders (including volunteers, corporate partners, donors, FSCs, grassroots community).
• Oversee budgeting, financial planning of the programme including but not limited to funding applications and co-supporting fund-raising events.
• Work closely with all the corporate function teams to ensure smooth organisational processes.
• Any other duties as assigned by Deputy/Director or CEO to support the cultivation of the agency’s values, vision and mission within the team.

Job Requirements:

• Bachelor’s degree in social work, with a minimum of seven years of postgraduate professional experience in social work.
• Social work accreditation with SASW. Candidates with counselling experience and professional accreditation in this field may also apply.
• Possess at least 3 years of people management experience, with strong stakeholder management and people skills.
• Knowledge of relevant laws, regulations, and ethical standards governing social work practice.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Description

- Developing, executing, and ensuring company SOPs are followed throughout assigned sites to achieve and maintain the highest possible level of operation excellence.

- Building open and trusting relationship with clients to achieve long term partnership and contractual renewal by Monitoring the day-to-day cleaning operations & ensuring the services delivered as per agreed contractual terms.

- Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job sites and surpass the client’s expectations

- Oversee effective OJT training on equipment and skills surrounding latest implementations (robotics and health policies) to maintain high standards of works

- Managing overall staff motivation, discipline, development, and performance according to the organisational, human resource and government manpower policies

- Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness

- Planning of manpower deployment at various sites to meet the contractual requirement of clients

- Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not resurface

- Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review

- Ensuring that all related Workplace Safety & Health requirements are met

- Preparing of Operations Monthly Report and submitting to Boss.

- Maintain visibility of service performance achieved for defined customers and ensure appropriate operational resources are applied to performance analysis, reporting and improvement.

- Doing Appraisals for the staff working under and suggesting recruitments/ promotions

- Oversee effective OJT training on equipment and skills surrounding latest implementations.

Minimum Requirements / Skills:

- 3-5 years of experience in related field

- Oral and written communication skills

- Proven leadership, communication, negotiation, presentation, and organizational skills.

- Excellent knowledge in using office software and management tools

- Strong English communication skills

- Problem solving skills.

- Leadership and motivational skills to rally people towards goals achievement

- Able to work well with the organisation and able to interact with all levels

- Effective communication and interpersonal skills, bilingual in both English and a second language

- Ensure all HR Matters and company direction flow smoothly to the ground level and achieve high level of buy-in

Education:

Bachelor’s degree in related field from a reputable University

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.

The Customer Success Manager plays a critical part in CloudGo’s professional services, by managing the relationships we have with our customers to ensure we continue to deliver successful outcomes and retain them as a customer. The role of the Customer Success Manager includes customer support, managing delivery in some cases and to drive growth in their accounts.

You are responsible for managing and improving the customer lifecycle, identifying engagement strategies, unlocking new sales opportunities and preventing churn.

You will have a passion for customer satisfaction and helping businesses be successful through the use of ServiceNow; be self-motivated, building trust, solving problems and delivering exceptional customer outcomes across multiple customer stakeholders. You will know how to form long lasting trusted relationships at all levels, by listening and understanding our customers' goals, be the primary contact for services, handling issues and escalating as appropriate. You will frequently engage with both business and project teams to help guide the customer in their journey beyond project deployment to drive adoption and further recommendations. You will have excellent verbal and written communication skills and demonstrated abilities. Customer satisfaction is key to CloudGo’s success, there will be times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire For Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you an opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• You will own the customer experience and have overall oversight of the account, leading the relationship with key account stakeholders.
• A primary escalation point for both customer and internal facing escalations
• Identify customer needs and goals following on from project feedback
• Able to deliver high level demos of ServiceNow to show where value can be added
• Understand customers goals and recommend the best solution/s based on their specific need/s.
• Facilitate Quarterly Business Reviews (QBR) with Managed Services Customers
• Responsible for customers quarterly ‘Pulse’ survey delivery and monthly reporting
• Reports internally (to CloudGo) on how the customer relationship and associated work is progressing
• Reports externally (to the Customer) on CloudGo performance and provides recommendations and opportunities to improve their return on investment
• Responsible for Non-Technical Managed Services communications to the customer
• Understand the progress and status of each customer interaction with regular communications
• Support customers and answer or arrange for answers to queries and to solve problems
• Develop relationships with key people to ensure they have a great experience with ServiceNow and CloudGo - involving others as needed.
• Listen to both the market and customers to understand the problems they are facing and being able to proactively address potential concerns before they become issues
• You will monitor, measure and understand customer health and identify opportunities to retain and grow customer usage
• Grow usage of ServiceNow or introduce new applications within ServiceNow by guiding the customers to use the product in the right way and identifying gaps and opportunities to reintroduce sales team as required
• Collaborate with sales and project development teams
• Invest time in understanding ServiceNow and ongoing upgrades and enhancements by practising continuous learning and training utilising CloudGo’s ServiceNow training platform
• An engagement expert also providing support in Pre-Sales activities such as questionnaires and Pre-Sales meetings

Requirements

• Ability to engage and communicate effectively with all levels of customer and internal teams
• Have excellent communication and writing skills, and a great team attitude.
• Be empathetic, collaborative and have technical aptitude
• Love optimisation and be a problem solver, curious to understand the why
• Detail oriented
• Presents ideas convincingly to achieve specific outcomes
• Demonstrates skills in building consensus and resolving conflict
• Produces clear customer and internal reports selecting most appropriate style for audience
• Seeks support from peers where appropriate
• Embracing different cultural perspectives, thought diversity and cultivating workplace equality
• Championing processes and continual improvement of our ways of working
• Ability to influence key decision makers while also being the voice of the customer
• 3+ years’ experience and evidence showing skills and ability in customer success and satisfaction
• Have the ability to work with a high degree of autonomy
• Basic ServiceNow knowledge
• Creative thinking and the ability to think outside the box
• Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

• ServiceNow Fundamentals
• Training in Building Relationships, Influencing and Negotiation
• ITIL Foundations

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Customer Success Manager in Singapore (cloudgoservices.com)

About Crown

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at http://www.crown.com/en-sg.

About the Role

Crown Equipment is currently seeking an individual to join the Service Team based in our Singapore Branch Office as a Service Manager. This role will oversee the Singapore market.

If you are looking for a dynamic, engaging and customer centric role centered around industrial technology, this opportunity is for you!

Role Summary

Manage the people resources, physical assets and customers of the service department so that financial targets are achieved and customer service levels meet the company’s expectations. Ensure there is growth in service customers on file and that customer churn is minimised.

Key Areas of Responsibilities

Department Sales, Profitability & Operational Performance

• Monitor performance & results against forecast for Service Department.
• Prepare forecasts and budgets for Service Department.
• Conduct Monthly Management meetings to review monthly results, develop strategies for coming months and future opportunities.
• Manage and achieve Daily 7, with the support from the Field Service Manager, to achieve service revenue budget.
• Achieve 90% first time completion for all jobs and achieve PMP average job times to standard for 98% of all PMP.
• Achieve average job rate of 3.5 jobs per day.
• Manage and recover outstanding debts to achieve outstanding debtors to within 45 days.
• Monitor and manage running cost of company assets including the rental fleet, service vans and vehicles etc and cost of sales for service and rental to achieve contribution budget.

Rental Asset Management

• Manage Green Tag % to achieve Company Objectives.
• Manage service cost on rental trucks to maintain within budget or at 20% of rental revenue.
• Manage contract profitability analysis and recommend strategy to improve.
• Manage and recover mishandling and abuse repair cost for rental trucks from customer. Achieve monthly budget for mishandling/abuse billing.
• Manage and ensure zero overdue PMP over 30 days for rental fleet.

Staff Development & People Management

• Manage performance of service department through the GDR scorecard and ensure employees achieve their performance goals.
• Utilise the GDR system to identify development needs of staff and provide training/guidance to improve their performance.
• Ensure company processes and policy is adhered to and mete out disciplinary action when required.

Safety & Risk Management

• Minimize and eliminate the risk of injuries specifically Lost Time Injury Frequency Rate.
• Participate in company safety initiatives - Crown Care audits of 80%.
• Ensure adequate resources are allocated for safety purposes e.g. training, OH&S Committee meetings and supervision.
• Ensure that staff follow safety procedures and lead by example.
• Ensure product incidences/issues are reported promptly.
• Ensure resources are available to achieve 95% response on Emergency Breakdown Calls.
• Being the safety champion of the branch.
• Assist in promoting and ensuring safe work practices.
• Assist in completing the monthly hazard inspections.
• Ensuring compliance with Crown’s safety calendar.

Customer Service

• Meet with, understand and address the needs of customers to help improve customer relations and retention.
• Address and resolve, in a timely manner, customer complaints.

Industrial Relations

• Establish and maintain open communications at all times with employees and Union Representatives.
• Use a consultative process for the Department Enterprise Agreement and for ongoing consultation with employees and their representatives to achieve good outcomes for both the company and employees.

Recruitment of Talent

• Develop and maintain a workforce plan that identifies actual staffing numbers against budget/target and then organise recruitment activity to fill vacancies as required.
• Interview job candidates
• Ensure recruitment processes are in place to manage job interviews through to placement of new staff.

Skills and Experience Requirement

• Diploma/Degree in Engineering and related disciplines
• Experienced in handling a Regional role.
• Experience leading a team and with P&L responsibility.
• Prior work experience in a similar role from Industrial/Capital Equipment industry
• Prior experience in managing field-based employees with strong working knowledge of the mechanical and technical aspects of a service environment.
• Prior experience in a service environment and knowledge of AS400 system will be advantageous.
• Results-driven with proven track record of meeting/exceeding set targets
• Strong leadership skills and ability to analyze and resolve issues promptly.
• Strong verbal and written communication skills, and ability to communicate/negotiate effectively with both internal and external customers.

This position will be based at 15 Tuas Avenue 8, Singapore 639230 .

If you are looking for an opportunity to develop a career in a challenging and fast-paced environment, with a leading innovator in world-class forklift and material handling equipment, please send in your resume today!

A Day in the Life

• Meet given sales target
• Establish good working relations with new and existing clients for potential businesses
• Manage client’s expectations on project, event or exhibition requirements
• Generate sales leads and businesses (with cues from marketing or external)
• Develop potential sales leads
• Visit sites to service clients to obtain feedback on project quality and solicit new clients
• Attend networking sessions to solicit for new businesses
• Liaise with clients on project details, design concepts and requirements for exhibitions and events
• Brief Designers on specifications and concepts of project.
• Work with designers on concept requirements and designs based on clients requirements
• Budgeting and cost management for submission and client's review
• Prepare tender documents
• Work with operations to deliver projects based on clients requirements
• Responsible for operations execution of projects based on clients’ requirements
• Assist Operations to resolve operational issues related to projects
• Manage and ensure all administrative requirements of the projects are completed on time
• Any other ad-hoc matters that is required for the team

What we are looking for

• Minimum Degree/Diploma preferably in events/hospitality/construction management
• 2-3 years’ experience in an exhibitions and events environmentt
• Possess technical knowledge in conceptual design drawing and floor plan
• Knowledge on furniture, material and finishing will be an added advantage
• Well versed with Microsoft Words/Excel/Project.
• Confident in managing a team to run an operation
• Pragmatic and precise in assigning task
• Good communications and interpersonal relation skill
• Meticulous and able to multitask

Leading US data centre provider

Work location: Changi / Loyang

• Accountable for a customers portfolio and ensure strong customer satisfaction
• Provide customers support from onboarding to training to escalation and service reviews
• Build rapport with customers to meet internal scorecards
• Conduct regular meeting with customers to align to their needs
• Identify ways to improve customers' experience within the centre
• Partner with Sales on renewal agreements and identify business opportunity with existing clients for service expansion

Requirement

• Degree in Business / Marketing or relevant qualification
• 5 years of working experience in key account management in data hub services, telecom, service offices industry
• Good executive presence and comfortable to interact with Senior Management
• Able to handle multi-customer accounts on a daily basis and be prepared to commit beyond office hours when need arises
• Understand data center operations or service offices support requirement such as network, IT-servers topics, electrical / mechanical facilities needs
• Strong knowledge in Microsoft Office Suites
• Salesforce, SAP and Yardi knowledge would be preferred
• Articulate, detail, critical thinking, engaging and resourceful

- Service crew requirements.

- Able to take customers' food orders, recommend menu items, serve dishes and clear dishes while keeping good hygiene standards.

- Able to take phone reservations.

- Follow Company's SOP in service standards.

- Able to assist with ad-hoc assignments such as procuring last-minute essentials for Company (on Company's expenses) and assisting Head Chef on food-related work.

Responsibilities

• Develop and maintain good relationships with customers
• Development and execute effective trade activities to drive sales growth of assigned brands
• Responsible for maintaining and negotiating acceptable trading terms with all key accounts
• Ensure listing strategy for all new products
• Develop and create marketing promotional activities to boost sales
• Provide suggestion or improvement measures on strategic and tactical action plan in response to market changes
• Responsible for Sales Planning and Forecasting activities to support the business.
• Work with sales teams to plan, develop, coordinate and execute sales strategies to achieve sales objectives.
• Conduct market research and competitive intelligence analysis
• Monitor and gather feedback on promotional campaigns for improvements
• Work with Sales Manager in identification of new growth opportunities.
• Evaluate new opportunities in researching market size and potential of tie-ups with key accounts.
• Prepare monthly/quarterly sales performance report.
• Ensure correct and proper documentation in all deals with key accounts.

Requirements

• Min Diploma in Business Administration/ Sales & Marketing/Mechanical/Electrical Engineering
• Experience in LIFT/ELEVATOR companies
• Has a extensive good network connection

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

· Guarantee the service lead time and quality of repairs over time.

· Manage capacity (technical/non-technical resources) at each stage of the repair process, supported by a clear and shared decision-making process.

· Master the management of physical, system/ERP flows, and reports in order to identify any drift.

· Understand and anticipate the seasonality of the repair activity on different time scales based on repair and sales history.

· Develop skills and versatility of the technical resources available through appropriate training.

· Master the various mechanisms of the repair process (flow, work in progress, batches and transfer frequencies, priority management, date management, sequence of operations, standardization, etc).

· Ensure strict compliance with the application of the mechanisms (compliance with procedures, quality monitoring and technical guidelines according to defined standards).

· Identify opportunities for improvement and implement the corresponding improvement processes, including inter-market best practices.

· Ensure the maintenance of the workshop organization, as well as the facilities, equipment and tooling.

· Ensure daily monitoring of repair activity and performance (service rate, productivity and quality of repairs).

· Implement a decision-making process shared and understood by all teams to initiate the necessary corrective actions to maintain performance over time.

· Drive market communication across the decentralized network; work with local delegate(s) and monitor the activity of the network.

Requirement

· At least 10 years experience working as an After Sales Service Manager / Director.

· Ability to work independently and within a team - accountable for your own actions and able to act with both urgency and integrity towards both, personal and shared work goals.

· Desire and drive to always be learning.

Service Manager
$6000-$7000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
Marymount MRT


Responsibilities

• Accountable for and lead the local Technology Service team and After Sales service operations.
• Coordinate the local service team tasks and resource allocation (projects and service)
• Collaborate closely with market area sales team and other units in line with the global Service Strategy initiatives to implement appropriate longterm strategies.
• Report of service activities to line manager and present during global service team meetings
• Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
• Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of company’s equipment.
• Operational developments and management of the supply chain for the Service business.
• Actively identify and promote spare parts for customer's needs and support to prepare quotations.
• Support Project Managers with project executions
• Assist with customer enquiries efficiently and provide professional customer service.
• Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
• All other duties as assigned.

Requirements

• Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
• At least 5 years’ experience in global supply chain management or management of Service business
• A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, AutoCAD, or similar designing application experience
• Willingness to travel globally.

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ Diploma or University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

Job Highlights

• Positive Working Environment
• Fixed Allowances
• AWS + Quarterly Performance Incentive Bonus
• Career Growth

Job Descriptions

• Overseeing and ensuring smooth operation of the Front Office.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Building rapport and strong relations with the Front Office team.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.
• Assisting and handling serious guest complaints.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Other ad-hoc duties/ projects assigned by management.

Requirements

• Minimum Diploma in Hotel Management.
• Minimum 5 years' experience in Front Office.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Able to lead the team and drive results.
• Able to exercise high level of flexibility and adaptability.
• Efficient organization of time and work.
• Excellent numeracy, verbal and written communication skills.
• Works under pressure without negative impact.
• Develops and maintains co-operative working relationships.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

The Manager, Customer Projects, QC will be responsible for coordinating with external customers and working inter-departmentally to enhance communications at all levels and ensure that work activities, compliance and documentation issues are resolved in a timely manner.

Key responsibilities:

• Superior ability to troubleshoot all applicable equipment / methods (subject matter expertise). Strong ability to manage multiple priorities.
• Strong ability to manage multiple priorities.
• Source of expertise for rest of staff.
• Work with tech transfer teams to prepare new processes; act as responsible lab designee.
• Own & Lead Special projects, often complex in nature; including direct responsibility for leading various teams to successful completion of various projects.
• Validation / Tech or Process Transfer Work: Lead execution, troubleshooting, coordination, client interaction.
• Can identify lab problems, troubleshoot, identify and complete or coordinate corrective action.
• Work inter-departmentally to enhance communications at all levels and ensure that work activities, compliance and documentation issues are resolved.
• Lead and approve report (Example: Method Qualification / Validation, / Investigations).
• Ensuring that the project is completed within the approved budget
• Includes the overall project coordination of resource planning, cost estimating, cost budgeting, and cost control as part of the SOW (Scope of Work) assessment.
• Act as interface with clients, QC, and line management for integrated project budget/resources.
• Ensure that the various elements of the project are properly coordinated including overall coordination of project plan development, project plan execution and change control.
• Manage the process of cross-functional integration of operational activities for the project team.
• Provide expert planning and operational support to the project.
• Contribute to the creation of the development plan/production plan and other project information.
• Any other tasks as and when assigned by Manager.

Key requirements:

• Degree/Diploma in a relevant Chemistry, Science field or Equivalent.
• Relevant work experience preferably with Lab experience in a biotech or medically related field.
• Relevant experience and accomplishment to dictate final position for which the candidate may qualify.
• Advantage if candidate is able to lead the shift team to meet the in-process demand samples turnaround time.
• Good understanding of HPLC and Empower software.
• Understanding and execution of spectroscopy, and other assigned methods which may include chromatography methods (HPLC), ELISA, PCR, CE, SDS-PAGE, IEF, icIEF, TOC, Protein concentration (A280 or SoloVPE), osmolality, potency methods, appearance and other physiochemical methods.
• Provide support in HPLC equipment maintenance and qualification.
• Well versed in cGMP regulations.

Customer Engagement and Operational Execution:

• Engage in business development with existing and new customers for marine solutions.
• Regularly liaise with customers for new business inquiries, shipment details, and provide quotations and logistics solutions.
• Obtain customer approval for job and shipment confirmations.
• Execute new shipments in collaboration with network offices, ensuring accurate documentation and manifest generation.
• Contribute to process improvement by registering service failures.
• Oversee the execution of all shipments from initial stages to end delivery or on-board delivery.
• Coordinate with overseas offices for shipment booking, schedules, pre-alerts, tracking, delivery dates, and POD collection.
• Identify and report discrepancies in shipment details.
• Upload accurate PODs in the portal.
• Register jobs in the in-house system with accrued revenue/cost.
• Hand over shipment files to the billing or accounting team for final invoicing and documentation.

Administrative Processes and Customer Care:

• Update additional information in portal comment columns for future reference.
• Inquire with network offices for rates and coordinate various shipment executions.
• Ensure daily operational processes for customer care meet both customer and business needs.
• Maintain timely updates of customer records.
• Resolve issues and complaints from key clients effectively.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

Service Manager
$6000-$7000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
35 Jln Pemimpin, Singapore 577176


Responsibilities

• Accountable for and lead the local Technology Service team and After Sales service operations.
• Coordinate the local service team tasks and resource allocation (projects and service)
• Collaborate closely with market area sales team and other units in line with the global Service Strategy initiatives to implement appropriate longterm strategies.
• Report of service activities to line manager and present during global service team meetings
• Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
• Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of company’s equipment.
• Operational developments and management of the supply chain for the Service business.
• Actively identify and promote spare parts for customer's needs and support to prepare quotations.
• Support Project Managers with project executions
• Assist with customer enquiries efficiently and provide professional customer service.
• Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
• All other duties as assigned.

Requirements

• Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
• At least 5 years’ experience in global supply chain management or management of Service business
• A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, AutoCAD, or similar designing application experience
• Willingness to travel globally.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

• MNC
• 5-day work week
• Opportunity to lead the highest sales value team made of high-flyers
• Proven sales experience in Foodservice industry
• Be part of the organization's senior management team

Our client, a leading quality food provider and wholesaler, is looking for an experienced leader to join their growing business as Senior Sales Manager.

RESPONSIBILITIES:

Customer Management

• Lead the Sales team to manage highly professional business relationships with independent and group customers.
• Represent the company in the relevant chefs and industry associations playing an active role in supporting industry issues and young talent development.
• Represent the company in customer and industry events as appropriate.

Sales Targets

• In conjunction with the management team to identify the annual financial year sales & gross profit & budgets for the channels.
• Maintain the Sales team monthly targets reflecting the appropriate balance between achievable and motivating sales outcomes with a core focus on driving a strategic growth objective with profitability.
• Monitor customer responsibilities to ensure a balanced portfolio between teams with an appropriate commission objective for individuals and room to nurture customers alongside new business.

New Business Development

• Maintain a core team focus on basket growth to achieve additional product and categories in current customers.
• Engage closely with the Business Development and Procurement teams to grow sales in identified strategic brands and categories, ensuring that they have the relevant market intelligence, customer engagement and promotional execution from the sales team to ensure success.
• Be hands on alongside the sales team in development of strategic customer opportunities in identified channels, building on the existing supply chain to expand market coverage.
• Identify and grow new specialist channels as the industry develops.
• Work closely with the Marketing and Business Development team to deliver marketing programs that offer customers tangible value opportunities and drive increased sales.

Staff Management and Development

• Recruit new sales team members who have the required skills, an appetite to learn and enthusiasm for the contribution sales team make to the business.
• Identify the team behaviours, competencies and outcomes that contribute to success and support each team member to achieve these, reflected as the highest standards of service and support to the customers.

REQUIREMENTS:

• Bachelor Degree in Business, Marketing, or related disciplines
• Minimum 8 to 10 years of relevant experience in Sales
• Experience in leading high performing sales team
• Proven sales experience in Food industry
• High competence in stakeholder management

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Job Description:

• Support department GM to collaborate with Headquarter in formulating project development strategies for metrology products in Singapore and Malaysia to align to organizational strategy and capitalise on potential project opportunities
• Manage and drive team collaboration with internal and external project stakeholders, endorse project deliverables to optimise project efficiency and performance
• Establish service delivery system in Malaysia and lead cross-functional integration on operations with Singapore team.
• Formulate strategies to optimise customer’s maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
• Manage and review regular service reports to evaluate impact of trends, and potential malfunctions and solutions.
• Support pre and post sales initiatives and drive customer renewals through exceptional service
• Manage departmental plans aligned to organisational strategies and frameworks to drive compliance with Workplace Safety and Health (WSH) and Environmental Management Systems (EMS)
• Manage continuous improvement and change management initiatives for time, cost and quality improvements
• Provide technical training on equipment and systems maintenance for new or complex equipment and systems and development opportunity to engineers
• Conduct regular communication with Japan’s factory and project team in Headquarter for project development and planning

Requirements:

• At least 15 years of engineering experience in semiconductor manufacturing industry will be advantages.
• Excellent interpersonal communication skills
• Excellent presentation skills
• Software proficiencies for Microsoft PowerPoint, Microsoft Word, and Microsoft Excel.
• Overseas travel is required.

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.