Total 580 customer service job vacancies in tanjong pagar

☑ Taiwan engineering company

☑ M-F, 8.30-5.30 pm

☑ Accounts Payable experience is added advantage

· Ensures highest standard of service delivery to our customers.

· Monitor and respond to AR/incoming calls/emails/written correspondences.

· Maintains confidentiality of the customers and data.

· Identifies and resolves customer issues and enquires received via calls/emails/social media platforms, accurately within the committed turnaround time and in accordance with the company SOP standards to ensure contact handling accuracy and operational effectiveness.

· Uses customer service and sales skills to optimize the opportunity of each customer contact.

· Provide new customer about the Company products and services.

· Resolves existing customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues, and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests.

· Ensures knowledge is up to date by participating in individual and team trainings, meetings and reading the information posted in the Company’s management system.

· Keeps abreast with current issues in the industry and competitors’ innovations.

Interested applicants, kindly send your resume in MS WORD format to ref9 at trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

*Pls summarise your experience at 'why hire me'

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Xue Fen (Shannifer)

EA Personnel Reg No: R1653801

• MNC
• Monday - Friday: 8:30 AM - 5: 30 PM
• Location: Jurong East
• VB + Comprehensive medical insurance
• Annual Leave from 16 days
• Transport allowance provided (if drive)

Our client is a world leader in HVAC (Heating, Ventilation & Air-Conditioning) equipment & systems, services & solutions.

Responsibilities:

• Engage in project design, including equipment selection and sizing, in alignment with customer specifications.
• Gain a comprehensive understanding of HVAC project scopes to facilitate bidding processes.
• Conduct site surveys, measurements, and participate in pre-bid walkthroughs as necessary. Attend tender clarifications and interviews when requested.
• Conduct site surveys, measurements, and participate in pre-bid walkthroughs as necessary. Attend tender clarifications and interviews when requested.
• Coordinate with relevant stakeholders to prepare project proposals, submit and clarify tenders, and manage contractual documents. Maintain regular communication and follow-up to ensure projects adhere to budget, timelines, and requirements.
• Collaborate with the sales team to generate quotations and track progress for service retrofit projects.
• Source, liaise, and negotiate with suppliers and vendors for quotations and necessary provisions. Compile supplier quotations, assess quotes, and prepare cost sheets.
• Maintain records of estimates and unit costs for all projects.
• Create Bill of Quantity documents.
• Fulfill any other responsibilities as deemed suitable..

Requirements:

• Diploma in Engineering or Building.
• Possess essential experience and expertise in HVAC/ACMV.
• Exhibit familiarity with various HVAC system types and their components.
• Demonstrate proficiency in reading and understanding mechanical drawings and other construction-related documents.
• Showcase knowledge of commercial HVAC and Mechanical Contracting.
• Bring a minimum of 2-3 years of relevant experience.
• Display strong communication and negotiation abilities.
• Possess knowledge or experience in project management, which would be considered advantageous.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

The Company

You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class.

Scope of Position :

• Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges
• Assisting in top up, card refunds or card claims

Requirements:

• Minimum GCE N or O Level
• Customer service mindset
• Good communication skills and pleasant disposition
• Must be comfortable with handling large amount of cash
• Willing to work rotating shifts, weekends and Public Holidays
• Mandarin speaking preferred

Job Descriptions

• Attend to customer needs & requests in a pleasant manner
• Serving, taking orders & clearing tables
• Provide good customer service
• Promote menu items
• Ad-hoc duties as assigned

Job Requirements

• No requirement

Benefits

• Full Attendance Incentives
• Staff Meals provided
• Medical
• Annual leave
• Uniform provided
• After midnight transportation provided

Working hours

• 5.5 days 44 hrs per week

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets