Total 25,709 customer service job vacancies in Singapore

Job Scope:

-Handling of customers complaints and issues
-Provide quotations for all service repair works
-Monitor the progress of repair/service and keep customers updated on the repair service issues
-Liaise with Service operation/technicians for all repair/customer service issues
-Liaise with suppliers for parts purchases and assist in inventory of spare parts
-Assist Operation Manager in all service related matters, including the planning and allocation of service resources
-Coordinate with customers for technical issues to meet customer technical requirements
-Administer all documentation pertaining to costing, repair quotation and vehicle history files
-Assist customers in checking-in and out of their vehicles from the workshop
-Attend to phone calls and drive-ins to address any customer concern
-Any other ad hoc duties assigned

Requirements:

*GCE 'O' or 'N' Levels / NITEC in Automotive Technology
* At least 2 years of customer service experience preferrably in the automotive industry
* Strong inclination to achieve customer satisfaction through delivering excellent service
* Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues
*Possess Class 3 or 3A driving license.
*Good communication and interpersonal skills.
* Willing to work on Saturdays and sunday and off on weekday

*Send a resume with photo to 94520288 (what'sapp only) or [email protected] (email)

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

Join Our New Authentic Korean Restaurant as Service Crew!

Salary: SGD2,800 – SGD3,500 (Depends on working experience)

Location: Tanjong Pagar

What You'll Do:

• Manage daily restaurant operations, ensuring everything runs smoothly.
• Take orders, serve food & drinks, handle cashier duties, and respond to customer inquiries.
• Keep the bar stocked and maintain a clean, inviting dining area.
• Clear and reset tables, making sure every guest has a great experience.
• Master our authentic menu and share your knowledge with customers.
• Create a warm, welcoming atmosphere with a smile, providing efficient service at all times.

Requirements:

• Singaporean or PR only.
• Minimum 1 year experience.
• Positive attitude, friendly demeanor, and excellent communication skills.
• Organised, clean, and detail-oriented.
• Eager to learn, multi-skill, and grow with us.
• Must be able to work weekends and public holidays.

Perks & Benefits:

• 5.5-day work week for a better work-life balance.
• Enjoy a staff meal allowance and exclusive dining privileges.
• Company reward schemes to celebrate your hard work.
• Statutory & supplemental leave entitlement to recharge when needed.
• Be part of a passionate team, serving up authentic Korean flavours!

Ready to join our team? Click "APPLY" now and let's grow together!

• Handle day-to-day operation
• Meet account SLA deliverables
• Manage customer escalation
• Manage operation team and operation cost
• Manage partners
• Redefine current process to improve efficiency
• Daily/Weekly/ Monthly Reporting
• Escalation are managed and perform timely updates
• Ensure SLA and SLA reporting
• Track cost and drive cost saving
• Work with Service desk team on reporting and SLA
• Define and work to continuously improve the operational ecosystem supporting the accounts
• Coordinate with internal teams to ensure contractual service level agreements (SLAs) are met for all allocated accounts
• Oversee infrastructure upgrades, modifications and deployments with customer impact
• Manage all operations and delivery related conversations with the customer
• Work with internal teams to develop problem management framework and service improvement plans
• Act as a primary contact for customer queries and issues and put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted
• Look end to end across service delivery management processes, as well as upstream and downstream processes
• Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status
• Lead action planning to tangibly improve the above
• Supporting the leadership team as a compliance/audit point of contact – including and not limited to audit engagements

Job Requirements:

• Degree / Diploma holder
• At least 4 to 5yrs of relevant experience
• 5 days work (9am to 6.30pm) at Raffles Place
• Bank environment
• Salary $6500 to $8000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Non-Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Shaft Line Solutions (SLS) are looking for an experienced leader to develop the East Asia & Australasia region of our transactional Field Service (FS) business. SLS FS is a global team of service professionals with harmonised ways of working and the tools, processes and systems required to deliver the highest quality of services for our customers. In our team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, we never compromise them.

We are now looking for a Field Service Manager, East Asia & Australasia who can inspire and develop a continuous improvement mindset in a multiple country team. A leader who is both safety-focused and passionate about delivering the highest quality of services to our customers. The position is a permanent opportunity. The location for the position is at Pandan Crescent, Singapore.

Your main responsibilities:

• Lead and manage the operations of the transactional field service business for SLS.

• Ensure efficient operations and implement strategic action plans to meet strategic priorities.

• Ensure the end-to-end SLS field service process is followed in Team 4

• Ensure a high level of customer satisfaction.

• Lead and develop high performing teams while coaching, developing, and supporting talent.

• Foster and develop a generative safety culture within the organisation.

• Drive skill development, capacity planning and utilisation rates of service engineers

• Implement, maintain, and develop processes according to strategy and QHSE guidelines.

• Monitor and report on operational performance in relation to QEHS, Financial, Resourcing, Planning, Administration, Skills & Training, Tools & Investments.

Main requirements in this role:

• BSC in Marine Engineering

• Field Service Engineer background is desirable

• Solid experiences in leading Multi-cultural Field Service Team

• Safety-first mind-set with the ability to inspire others to climb the safety culture ladder.

• Commitment to delivering excellent customer service and a passion for continuous improvement.

• 5 years or more experience working within a Service Delivery function within the Marine Industry.

• Knowledge and understanding of SLS products and services is a must

• Good communication and team building skills.

• Marine engineering background is beneficial.

• Well-developed cultural awareness and situational sensitivity.

• Willing and able to travel.

Roles & Responsibilities

• Participate in clarifications/discussions with the yard and vendors and discipline meetings
• Equipment and material received, storage, and preservation control
• Provide a high level of quality control ensuring deliverables are on time and of high-quality reporting
• Review and comment on project documentation/procedures
• Ensure mechanical completion (MC) ready for handover to Commissioning
• Able to conduct detail strip and assemble of the equipment that had been serviced
• Able to drive to the work site independently

Job Description:

• To carry out schedule maintenance and attend breakdown service call for installed BMS/Security/ELV System

• To carry out A&A work

• To provide technical and engineering support

• To co-ordinate with relevant parties to ensure the work is carried smoothly

• Ad-hoc duties as assigned

Job Requirements:

• ITE/Diploma

• Candidates without experience will be considered

• Preferably with experience in BMS or ELV

Other info:

· Company specializes in integrated automated systems

· Salary $1800 - $2500

Interested candidates, pls apply with resume in MS Word format

You may email to [email protected]

EA License No: 17C8809

EA Reg No: R1108561

☑ Basic Salary : $2800 - $3200

☑ Transport Allowances : $350 - $1050 (Own Transport, ERP & Parking Reimburse)

☑ Additional Pay : OT Pay, Standby Allowance + ERP & Parking Reimburse+ AWS + High Variable Bonus

☑ Flexible Work Schedule : 5 Days, Flexi Hours - Required to standby once a month, Stanby Required.

☑ Location : Island-wide (Parking & ERP Fully Claimable)

☑ Employer : MNC - Medical Device & Equipment Manufacturer

☑ Perks :Good Benefits & Career Prospects

Job Responsibilities:

• Install, maintain, and troubleshoot medical angiography systems at customer sites.
• Perform routine inspections and CM/PM maintenance to ensure equipment reliability.
• Collaborate with engineering teams to relay customer feedback to contribute improvement.
• Deliver technical training to clients and internal staff.
• Maintain accurate documentation for FSN/FMI/FSCA reporting on assigned products.

Job Requirement:

• Higher NITEC, Diploma / Degree in Biomedical, EEE or Mechatronic Engineering.
• Or min 1year of strong hands-on field servicing skills in medical device are highly advantageous

Interested applicants are welcome to apply or send updated CV to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

RESPONSIBILITIES

• Provide comprehensive range of technical after-sales service support, installation, commissioning and repair plus preventive maintenance plans for laboratory/ hospital infrastructures or research/ analytical equipment in the medical imaging industry;
• Provide technical consultation to customers with a focus on the refrigeration system;
• Respond to customers’ requests by troubleshooting problems and taking corrective actions within targeted timeline;
• Prepare service reports.

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Minimum 3 years of relevant technical work experience in service/ maintenance;
• Ideally process experience in similar industry (scientific/biopharmaceutical);
• Understanding of refrigeration system as focus;
• Excellent communication and interpersonal skills;
• Able to work independently and a team player;
• Self-motivated, results-oriented individual with good business acumen;
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Excellent technical exposure in the scientific/biopharmaceutical industry
• Fixed Monthly Transport Allowance

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Life Science Medical Devices
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Come join us to be a strong advocate to share with patients on self-help and self-care!

You will proactively promote and educate patients on the use of mobile applications and self-help functions, and onboard them into nationwide healthcare initiatives (e.g. Healthier SG) to promote self-care. You will have the opportunity to positively make a difference to the patients and community through facilitating and planning for programmes. This involves liaising with partnered vendors, planning for logistics and schedules to carry out the programmes.

Additionally, you will be involved in daily clinic operations’ activities. Your main responsibilities will be to help patients navigate through the polyclinic through registration, scheduling and rescheduling appointments, processing referrals, and handling payments. You will be the first point of contact for patients to answer their general questions, perform initial health screening activities such as height and weight measurements, and administering blood pressure checks, and making outgoing calls to patients to address any urgent requests they have. Additionally, you will provide administrative support to the clinic as needed.

Job Requirements

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Computer literate
• Pleasant disposition and personality
• Comfortable with public speaking to perform patient education and sharing
• Excellent interpersonal and communication skills.
• Experience in frontline and customer service preferred.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment.
• Commit to a 5.5 days’ work week

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Accounts Payable Assistant/Executive to assist their Finance & Account team for the next phase of their business. They are located in West.

Duties of Accounts Payable Assistant/Executive:

• Manage invoice matching, ensuring accuracy and necessary documentation before posting to the accounting system.
• File and scan documents to the document management system.
• Conduct monthly vendor reconciliations.
• Coordinate with vendors to resolve billing discrepancies.
• Prepare payments and submit promptly to supervisor.
• Handle additional assignments as required.

Requirements:

• Minimum 1 year experience
• Relevant accounting qualification.
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a member under the Service Centre Performance Operations Unit, you will be responsible for spearheading initiatives to optimise customer service experiences and operational efficiency.

Your broad responsibilities include:

• Planning, conceptualising, and developing comprehensive strategies for counter and call appointment services to elevate customer satisfaction and streamline operations.
• Conducting research, benchmarking, and comparative studies to remain at the forefront of digital and technological advancements in counter service.
• Identifying opportunities for enhancing customer delight and recommending their implementation within the organization.
• Gathering and analysing customer insights, identifying trending topics, and pinpointing service gaps and policy issues.
• Developing actionable recommendations to address these concerns and improve overall service delivery.
• Overseeing and maintaining operational systems utilised by the service centres, ensuring their smooth functioning and optimisation.
• Establish and implement monitoring system for service performance and leveraging on operations research models or analytical tools to continuously analyse data for customer insights, trending topics, gaps, process improvements and service delivery.
• Providing guidance and support to Executives on daily operations, including statistics reporting, general administrative duties, and procurement matters.

What we are looking for

• Prior experience in project management, particularly in service operations or customer service settings.
• Familiarity with a wide range of statistical and process improvement tools to solve problems and mine data for business insights, such as Excel, UiPath, Power BI, SAS, or Python.
• Experience in data visualisation tools such as Canva would be preferred
• Good analytical skills with the ability to gather, analyse, and interpret data to drive decision-making.
• Good communication and presentation skills, with the ability to convey complex information in a clear and concise manner.
• Strong organisational skills with keen attention to detail.
• The successful candidate will hold the corporate title of Manager/Senior Manager with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Join Andok's Opening team!

Andok's will be opening its very outlet in Singapore and we are hiring for Full-Time and Part-time Service Crew!

Job Description

• Assist with cashiering duties and dispatch of food orders
• Prepartion and packing of products
• Provide assistance to team and manager
• Ensure cleanliness in work stations

** Training, meals and uniform will be provided!

Email: [email protected]

Office hours 5 days

6 months duration, extendable (January to June 2025)

Jobscope:

This role will focus on administrative and operational tasks, including:

• Providing administrative support during grant calls
• Handling training enquiries
• Marketing ops and support
• Supporting training logistics and implementation

Requirements:

• Diploma and above
• Minimum 2 years full-time work experience
• Able to use Canva and create basic video and graphic content
• Detail-oriented with the ability to manage multiple tasks and timelines efficiently
• Prior experience working in a training centre or role is a plus

All qualified applicants, please send in your resume to:

[email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Digital Marketing Executive to assist their Sales & Marketing team for the next phase of their business. They are located in West.

Duties of Digital Marketing Executive:

• Design and implement digital marketing strategies to promote cleaning services/products and support recruitment, targeting key audiences with tailored approaches.
• Plan and manage multi-channel campaigns that highlight service and job benefits, focusing on brand values, growth potential, and engagement.
• Optimize website content for industry-specific keywords and manage PPC/SEM to drive traffic for services and job opportunities.
• Execute social media strategies to increase brand visibility, showcasing company values and job openings on platforms like TikTok, Instagram, and Facebook.
• Oversee SEO-optimized content creation, including blogs, videos, and infographics that promote services and career opportunities.
• Develop targeted email campaigns for service leads and recruitment, using segmented lists for tailored messaging.
• Monitor digital marketing performance, providing reports with actionable insights to enhance strategy and ROI.
• Implement strategies to attract quality leads for services and top job candidates, focusing on conversion optimization.
• Strengthen employer brand through engaging recruitment content, showcasing culture and role highlights.
• Allocate and monitor digital marketing budgets, ensuring effective resource use and staying within budget.

Requirements:

• Minmum 1 year experience
• Minimum Degree in relevant discipline
• Comfortable to work in fast-paced environment
• Must have strong social media marketing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Animal Science Care Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Summary:

• Basic up to 4.5k
• Performance bonus
• 5 days work week
• Location: Pioneer
• MNC company
• Career Advancement
• CNC machines

Key Responsibilities:

• To repair & service CNC machines in the region
• To implement service programmes for customer service
• Machine Installation
• Documentation (Service report, Machine registration, filing and record)
• Other related adhoc duties

Key Requirements:

• Min Diploma in Electrical / Mechanical Engineering
• Min 2 years of relevant experience in servicing CNC turning / milling machines
• Possess own vehicle

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Location: East

Mon to Fri 9am to 6pm

Salary: $2500 to $3300 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

• Efficiently manage order receipts and customer interactions
• Support the order-to-cash process with excellence
• Register and process customer orders accurately
• Ensure smooth order transfer to logistics team
• Resolve customer inquiries and complaints promptly

Requirements:

• Minimum Dip holder with at least 1-3 years of working experience.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Manage distributor relationships, including procurement and customer service support.
• Provide excellent customer support to corporate clients, overseeing their orders and requests from start to finish.
• Respond promptly to customer inquiries, including quotations, service support, and documentation.
• Prepare and deliver quotations to customers in a timely manner.
• Compile and submit required documents through customers' management systems.
• Proactively update customers on order statuses and shipping schedules.
• Maintain accurate spare parts price lists for customers.
• Coordinate with customers, freight forwarders, and internal teams to ensure timely order fulfillment and shipment execution.
• Prepare and submit necessary documentation for customer customs queries.
• Collaborate closely with internal teams to resolve customer issues and implement solutions.

Requirements:

• At least 3 years of relevant experience, preferably in distribution handling, logistics, manufacutring, or electronic industry.
• Previous experience in a customer service role, order processing.
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are the leading distributor of photography equipment and supplies in the camera industry looking for a suitable candidate to join our team.

Job scope and duties;

1. Managing marketplace platforms Sopify, Lazada & Shopee.

2. Proceed daily online order, picking and packing.

3. Serve walk-in customer and response to online customer enquiry via phone call or platform.

4. Manage online daily sales promotion and campaign deals.

5. Asst to pack the dealer's order.

6. Assist in internal and external audits for stock take.

7. Prepare invoice, PO, DO and Packing list.

8. Other admin and ad-hoe duties upon requested.

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.

• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints

• To be able to provide service recovery for potential feedback/ complaints that are addressed

• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix

• Escalate crucial issues to Service Executive if beyond scope for service recovery

• Report and track patients whom service recovery has been provided to

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Title: Customer Service Lead (Global Lifescience Manufacturing Business)

Location: Singapore

About the role:

Our client is a well-known Global Lifescience Manufacturing business, with exciting growth plans in Asia and beyond. The company has a significant presence in Singapore and the rest of Asia in terms of its reputable market position in developing high quality manufacturing and customized life sciences solutions, and takes pride in ensuring optimized end-to-end supply chain and procurement excellence to achieve maximized customer satisfaction.

Responsibilities:

They are currently on an active look out for a suitable candidate as a Customer Service Lead, who is the critical point of contact in terms of ensuring smooth and efficient supply chain processes and order fulfilment excellence work flow. Reporting to the Senior Commercial Operations Manager, this position will be focusing on the below:

• Lead and ensure smooth Quote to Cash order processing and effective cross border distribution fulfilment activities by working closely with commercial leaders essentially to support business expansion and growth
• Partner closely with related functions such as Warehouse Management and Logistics teams to drive entire customer purchase order (PO) lifecycle, from booking to shipment execution within the APAC region, including that of managing inventory and safety stock levels within Asia
• Act as the primary point of contact for customer escalations ensuring swift resolution in collaboration with manufacturing plants, commercial teams, or finance departments
• Active involvement in enabling smooth Operations Audits where required, by means of enabling strategic partnership with assigned 3PLs

Requirements:

• Bachelor’s Degree with at least 7 – 9 years of relevant experience in end-to-end Supply Chain Management experiences in a complex Manufacturing environment
• Excellent hands-on experience and knowledge in driving Supply Chain Excellence
• Excellent interpersonal communication skills to relay and/or drive process improvements across a global organization to important stakeholders
• Good understanding of SAP and equivalent ERP system is highly preferred

Interested? Here’s what to do next:

Please apply to the role with a recent copy of your CV. We will be in touch once we review your profile for suitability.

Singapore Employment Agency License No.: 16S8069

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