Job Description

Responsibilities

• Attend to clients’ enquiries on account-related, trading-related matters via various channels.
• Ensure a smooth end-to-end client experience to drive clients’ retention and satisfaction.
• Facilitate the proper execution of trades for clients in an accurate and timely manner.
• Perform other dealing functions such as assessing risk and preparing trade reports.
• UAT cases
• Support multiple key projects such as onboarding of new products, platform development, and other deliverables.
• Assist in any other ad-hoc tasks as assigned.
• Shift work is required.

Competence Requirements

• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Proficiency in using customer service software and tools
• Knowledge of products and services offered by the company
• Relevant CMFAS papers (for license application)
• Experience in equities, options and futures products' entire trade cycle
• Knowledge of Structured Products and Fixed Income will be a plus

Job Summary

NAVTOR is a world-leading software development company dedicated to creating innovative solutions tailored for the maritime industry. With a commitment to excellence and a focus on cutting-edge technology, NAVTOR has established itself as a trusted partner serving the global maritime industry. The company boasts a strong market share, which it has achieved through its unwavering dedication to high-quality e-Navigation solutions.

We are seeking a capable Customer Success Manager to join our team in Singapore to fostering strong relationships with clients, driving user adoption, and helping customers achieve measurable value from our products and services. The successful candidate will be primarily responsible for ensuring the success and satisfaction of customers using NAVTOR's NavFleet and Digital Logbooksolutions.

Core Accountabilities:

• Serve as the primary point of contact for NavFleet and performance-related clients in the APAC region.
• Build and maintain strong relationships with key stakeholders at all levels.
• Conduct regular check-ins and performance reviews with clients to ensure satisfaction and goal alignment.
• Guide customers through onboarding and ensure seamless implementation of NavFleet and Digital Logbooks solutions.
• Provide training sessions to maximize user engagement and product utilization both externally and internally.
• Collaborate with clients to understand their operational challenges and provide tailored recommendations.
• Act as the voice of the customer, providing feedback to internal teams for product improvements.
• Work closely with Sales, Product, and Support teams to ensure a unified approach to customer success.
• Assist in upselling and cross-selling initiatives by identifying opportunities for additional value.

Role Requirements:

• Bachelor’s degree in Maritime Studies, Engineering, Business Administration, or related fields is a plus
• Previous experience in customer success, account management, or a similar role, ideally within the maritime or technology industry is a plus
• Familiarity with maritime fleet management, performance optimization tools, or similar digital solutions
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Excellent interpersonal and communication skills.
• Strong problem-solving ability with a customer-first mindset
• Highly organized and proactive, with the ability to manage multiple accounts and priorities
• Knowledge of the APAC maritime market is a plus
• Willingness to travel occasionally for client meetings, training, and industry events

If you deem yourself suited for this role, please don't hesitate to apply and send in your resume/CV and our HR Team will reach out to you. We regret to informt that only shortlisted candidates will be notified.

Job Description

• Candidate is required to be fluent in Japanese as they will be servicing Japanese clients, with regular liaison to Japanese HQ.
• Support card member by providing tourist and local information, reservation work and assistance with all credit card related matter
• Always follow up on requests made by customers
• Deliver excellent customer service at all times
• Deal with all enquiries as well as complaints made by customers in a professional and courteous manner on the telephone, online via Line or via email.
• Keep current promotion, tourist and local information provided for the card member up-to-date
• Carry out the Sales promotion by offering good and attractive privileges or information to the card member (year-long offer)
• Maintain and improve the relationships with current merchants and establish the relationships with new merchants

Requirments

• Diploma/Degree in any discipline
• Relevant working experience in the hospitality industry would be preferred
• Strong customer service skill and ability to handle demanding customers
• Good communication skills and able to speak Japanese to service Japanese clients and correspond with Japanese HQ.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.
• Willingness to travel to Singapore on occasion if working remotely. 

The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support. • The Service Delivery Manager will work closely with all operational areas of their assigned accounts/business • units, in particular with all Lines of Service. • Ensure Incident Management processes are followed effectively (ie SRT’s escalation and notification). • Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective customers, in conjunction with the Problem Management, ensuring the appropriate Business implement actions to prevent reoccurrences of the same issue. • Monitor and Manage Service delivery and Service Level Agreements ensuring that obligations are issues escalated and prioritized. • Coordinating Change Management activities as required. • Identify, implement and drive service improvements to increase customer satisfaction. • Forecast resource demand to ensure can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis. • Service Delivery Manager is accountable for account service problems and prioritization of work requests for their monitoring specific customers. • Work with Business to integrate new, enhanced and existing service offerings for the account. • Take a positive leadership role in both and customer businesses by demonstrating core values. • The Service Delivery Manager may supply input to the customer Annual Technology Plan. • Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business. • Work with Tower to analyse the client requirements and provide technical inputs (Server, Network and Database) for better Service delivery. • Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required. • Work with Internal teams for delivering the services beyond BAU with additional revenue generated

Summary of Responsibilities

• Conduct outlet briefings
• Ensure that outlet logbooks are up to date
• Ensure colleagues' grooming standard are being met and maintained to demonstrate a professional image for our guests
• Establish and maintain a monthly training plan according to the standards required
• Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager
• Guide the operations to ensure that guest satisfaction is monitored and where appropriate, rectified
• Ensure that the restaurant is staffed according to operational needs at all times
• Assist the manager in liaising with other departments to ensure that outlet features are in good and clean condition
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Handle all guests’ requests and complaints politely, promptly and professionally

Job Requirements

• Minimum three (3) years of F&B experience in a same capacity in international luxury hotel groups
• Able to do shifts and work on weekends, 5 day work week
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment

An award-winning full service law firm, Allen & Gledhill LLP has been providing legal services to premier clients since 1902. One of the largest law firms in Singapore, Allen & Gledhill counts among its clients some of the most well-known local and multinational companies and financial institutions. We have positions for highly motivated and committed individuals to join our Firm:

Job Responsibilities:

• Leads the IS Service Desk team to provide the following services to the Firm:
• Provide first and second level technical support for end users to resolve system (desktops, laptops, printers, smart phones), application, network and other IT related issues
• Manage service requests and incident management processes to meet IT service quality SLAs
• Work with site support to facilitate meeting room setup
• Ensure standard ITIL based service delivery processes are adhered to and manage problem management processes to ensure root cause analysis and problem resolution workflows are executed when required
• Analyse recurring issues to recommend and implement long term solutions. Identify opportunities to improve, optimize and automate current workflows and services
• Collaborate with Applications, Infrastructure and Security teams to resolve cross-functional issues as well as to evaluate new technologies
• Act as a technology evangelist to provide awareness and training to users on adoption of new technologies and initiatives, including creating user guides and training materials
• Perform other duties and responsibilities as assigned

Job Requirements:

• Degree in Information Technology or its equivalent
• At least 10 years of relevant working experience in the IT industry with strong customer focused support mindset and experience in leading a team
• Experience with IT service management tools, incident tracking and prioritisation
• Independent and proactive with good attention to detail, troubleshooting and technical ability
• Good written and verbal communication
• ITIL certification level 2 would be an advantage

Technical Knowledge

• Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection
• Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts such as Active Directory, Zero Trust, etc
• Management of SCCM & 3rd party patching console
• Management of Anti-Virus protection console
• Online collaboration tools (MS Teams, Cisco Jabber, WebEx, Zoom, etc.)
• Good knowledge with of Legal Technology products and platforms such as Litera, iManage, Elite 3E, etc will be added advantage

We regret to inform that only shortlisted candidates will be notified.

Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities :

• Perform banking services and attend to clients’ inquiries
• Prepare KYC reports and other periodic reports
• Review and assist in risk attribute assessments
• Assist in dealing with client’s trade orders and cross check for other CSM’s trade orders
• Support Team Head in management duties

Job Requirements :

• Minimum a Bachelor’s Degree in Business Administration/Banking and Finance or any relevant discipline
• 5-8 years’ experience in financial industry
• Good knowledge of relevant financial products
• CACS, CFA preferred
• Effectively bilingual in English and Mandarin as the role requires communication with Chinese speaking colleagues in Hong Kong and Taiwan

Position Overview

As Assistant Manager, you would be responsible for assisting in the daily management of activities and services of The Autobus continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

A. Leadership of the Outlet

1. Attend departmental meetings, line-ups, and other training as scheduled
2. Lead a small team and manage people with sensitivity and openness.
3. Be aware of clientele mix, seasonal periods, and festivities and make recommendations to management for competitive analysis and budgeting purposes

B. Maintain Guest Experience

1. Provide guests with an enjoyable and expertly served dining experience
2. Maintain complete knowledge of restaurant layout, SOP, proper table set-up etc.
3. Be familiar with all restaurant offerings to respond to guest inquiries accurately
4. Handle guest complaints following the instant pacification procedure and ensure guest satisfaction

C. Maintain Hygiene, Safety and Standards

1. Review findings from the audits conducted by the F&B Supervisor in relation to the hygiene, waste management, Standard Operating Procedures (SOPs), Workplace Safety and Health (WSH) policies and procedures etc
2. Identify operational challenges and deficiencies and work with relevant parties to formulate necessary action plans to improve operational efficiencies

Talent Profile

1. Minimum 2 years of supervisory experience in formal restaurant service

-5.5/6 day work week

-Fast Career Progression

Prerequisite:

Open-mindedness

Team player

Willingness to learn

$2600-$3200 - Service Captains

$3600 and up - Assistant Restaurant Manager

$4500 and up - Restaurant Manager

Overview

As a Customer Success Account Management (CSAM) Leader, you will be responsible for a high performing team of Customer Success Account Managers (CSAM’s and CSAM Managers) who are at varying stages of career development, portfolio and program management, cloud service management and technology expertise. This is an exciting role that will help fuel customer in ASEAN, through your leadership with business, customer, and team growth.

This role has direct people management responsibility has overall accountability for their team’s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Leader is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities.

Responsibilities

• Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
• Customer Success leadership – Customer Strategy and Growth – You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
• You will develop a team culture identifying and sharing Customer insights and opportunities with their with Account and Sales teams to drive new opportunities for growth, consumption and customer success.​
• Customer Success Leadership and Consumption Leadership – You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
• Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. You will drive operational, consumption and usage excellance using insights to support adoption, change and success for our customers.
• Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
• You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.

Qualifications

Required/minimum qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• 7+ years relevant work experience within customer industry.
• 5+ years people management experience.
• 5+ years experience managing a consumption portfolio.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.

#MCAPSRegionsASEAN

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Company : Japanese MNC company in engineering and regional spare parts

Working Hour/ Location : 8.30am to 5.30pm (Mon - Fri) , walking distant from Tampines MRT

Remunerations - Basic + $200 mthly fixed allowance + 13 mths Aws + 2 times bonus payout + yearly increment + permanent staff benefit

Responsibilities:

• Oversee Customer Service Operations ie the end-to-end order processing workflow to ensure timely and accurate order fulfillment.

• To address customer inquiries, complaints, and escalations promptly, maintaining a professional and solutions-oriented approach.

• Monitor and track delivery status, ensuring customers are informed of progress and any delays, manage backorder follow-ups, ensuring timely resolution and customer communication.

• To review and approve customer discrepancies submissions such as claims and credit memos, within the SAP system.

• Collaborate with the warehouse and logistics teams to manage outbound order volumes and provide accurate forecasts for budgeting and manpower planning.

• To conduct regular meetings with customers, customer relationship and communication, internal staff, and cross-departmental teams to foster strong relationships and address issues.

• Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.

• Travelling to meet up with suppliers as and when necessary.

• To compliance and performance reporting, to ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.

• Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.

• Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.

• To prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.

• Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.

• Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.

• Team development & administration, set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.

• Able to travel oversea (if needed) adhoc basis for work-related purposes.

Requirements:

• Degree, Diploma in Business, Engineering or any other related discipline

• At least 5 to 8 years of relevant working experience in customer service, order management and delivery management

• Min 3 years experience in customer service operations supervisory, managerial role from engineering related, MNC environment

• Possess excellent communication skills, both verbal and written, with a focus on customer relationship management.

• Ability to manage multiple priorities in a fast-paced environment.

• Knowledge of SAP plus point, good in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.

JOB ID : L9W9R674

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building Singapore 049705

DID: 6950 9725

http://www.peopleprofilers.com

Georgez Josiah LIM

License Number: 02C4944

Registration Number : R1108994

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its’ Clients and manage your application for employment with People Profilers and/or its’ clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Job description

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
• Provide the perfect first impression with a smile and welcome.
• Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
• To ensure that guest at every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests’ feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list, and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards.
• Confidently take an order asking all relevant questions linked to the sequence of service.
• Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager

Requirements:

• Minimum 3 years of managerial experience in lounge environment
• Hotel industry experience is preffered
• Customer-oriented approach and patience
• Problem-solving and decision-making skills
• Hands-on experience in cashier duties

Job Description:

This role will have responsibility for leading the team that makes every customer in their Major Area committed to ServiceNow for life and have the ability to marshal all customer resources to address any customer satisfaction, adoption, professional services, or renewal challenges within their Major Area, resulting in clear accountability, consistent service and one face to the customer.

This role also carries the lead responsibility for Customer Satisfaction and Success through the sale and delivery of our Impact and Services products and add-ons, as well as the relationship with Partners -- all of which are critical to the company’s short and long-term success.

Responsibilities

• Owns the overall success, renewal and growth for all customers in a defined Major Area
• Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers combined with market leading solutions that accelerate business value for our customers
• Focus on customer intimacy to deliver business impact and innovation to a customer’s business by understanding our customers’ key business issues and opportunities
• Create evangelists by listening to customers closely and delighting them with our user experience and service
• Create growth opportunities with new product features and enhancement information
• Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
• Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices
• Work closely with the Sales organization to develop and execute growth plans and strategies to drive License Agreements, expert services and customer success. This will also require territory and portfolio planning alignment with Sales.
• Establish relationships with leadership across sales, solution consulting, services, product, channel, and support leadership to ensure cross-functional alignment at scale
• Effectively build and establish relationships with partner consulting organizations to enable a go-to- market strategy
• Manage and achieve key business metrics including bookings, revenue, P&L, utilization, and expenses
• Customer obsessed mindset in driving value and NPS across all CEG pillars
• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Provide Coaching, mentoring and an environment for growth, development and feedback to ensure the right skills and resources are in place for success.
• Operationalize key national/global programs as well as to ensure the team can scale to meet the needs of our customers and do more with less over time.

Qualifications:

Background and Experience

• A track record for building and growing a world-class organization through talent acquisition, onboarding, and retention, characterized by high productivity and excellent morale
• Proven market experience for the nominated Major Area
• Experience with the enterprise and demonstrated leadership to make rapid decisions and problem-solving in this environment.
• Excels in navigating a highly collaborative and highly matrixed environment
• Proven experience building and running a business with the right operational skills
• Proven track record working with Product Management to deliver customer functionality – in this case to drive adoption
• Demonstrated success in building a Services, Customer Engagement or Partner Engagement function

Desired Skills/Experiences

• Broad-based business and technology professional with 15+ years of experience leading a large, high-growth organization delivering software based business solutions to large and small enterprises in the areas of Sales, Marketing, or Services and Support
• 15+ years of work experience in a leadership position
• 10+ years of work experience in enterprise software within the nominated Major Area / Market
• 5+ years in experience in customer success or related role
• Strong P&L experience within a $15Bn+ enterprise
• Background in consulting is a strong plus.
• Can thrive in a demanding, fast-paced environment.
• Excellent leadership, management, and interpersonal skills.
• High EQ and ability to lead with positive influence.
• Ability to build an operating model with tools, processes and people to drive a scaled model for customer success.
• Detailed understanding of best practices for enterprise CRM systems and experience with complex CRM and IT deployments
• Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
• Passion for technology and innovation
• Strong understanding of Cloud / SaaS Computing and the business benefits; a former customer or Cloud / SaaS Software executive is desirable.
• Excellent communication and presentation skills
• Analytical and negotiation skills, particularly at executive levels
• Strong understanding of business processes and their implementation into enterprise applications
• A technical degree or technical pedigree
• Must be open to regional and global travel with close alignment with Sales and CEG leaders Globally

(1 year contract yearly renewable)

Working Day: 5-6-5-6 days including weekend and PH

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $4,500 - $5,500

Duties of Operations Manager:

• Conduct morning briefings and updates, and the delegation of duties to Team Leaders
• Provide budgetary updates to the Finance Department
• Oversee the timely preparation of monthly schedules, i.e. standby, night service
• Oversee and follow-up on the consolidation of feedback from the respective teams as well as families and clients, reviewing the feedback/ complaints received whenever necessary
• Oversee quality control matters pertaining to standards, rituals and customs
• Improve operational management systems, processes, and best practices
• Oversee the review of standard operating procedures (SOPs), forms, templates and lists to ensure operational efficiency in consultation with Team Leaders
• Plan and review compensation actions, enforcing policies and procedures.
• Oversee morale, welfare and health of all operations staff
• Oversee human resource matters together with Team Leaders, including leave approval, overtime and urgent requests (if any).
• Oversee recruitment and personnel interview
• Other ad-hoc duties as assigned by the Managing Director (MD)

Job Requirements:

• At least 5 years’ operation manager experience, comfortable to work in funeral industry
• Candidates with service line operations management experience are welcome to apply
• Requires to work on weekends and Public Holidays
• Advantageous if candidate possesses Class 3/3A driving license

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Experience: 5 to 8 years

Roles & Responsibilities

Responsibilities

· Drive and Manage analysis & design, solution validation, workshops under assigned domain to ensure consistent and complete requirement and solution coverage.

· Participate in projects for the implementation and development of the ERP system.

· Define and bridge the gap between the requirement, solution, development and testing, work with developers regarding the delivery: scope, resources, planning.

· Formalise the business requirements (functional & technical specification): document analysis, requirements workshops, surveys, business process descriptions (As-Is and Target workflows), use cases, scenarios.

· Supporting Proof of Concepts (PoC) delivery and pilot design.

· Providing feedback to Product Development regarding new features, improving product performance, and eliminating bugs in the product.

· Preparing resellers on the technical aspects of selling solutions practices and procedures.

· Preparing Professional Services for efficient installations – professionally managing.

· Report on the progresses, risks and issues. Escalate to the project manager / delivery manager on a timely manner.

· Act as subject matter expert at specific areas and able to go deep into requirement / solution gaps with support from product architects.

· Acting as the contact person concerning functional questions as well as supporting consulting projects and workshops with customers.

Requirements

· Bachelor’s degree or master’s degree

· Minimum 5 years of experience in sales and presales especially on the Software development ERP Projects and Finance system.

· Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

· Implementation experience in ERP Procurement Cloud, Accounts Payable, Invoice Scanning & Matching, Expenses, Tax, Subledger accounting, Approvals Management, data schemas to assist with migration of data from legacy systems and standard / non-standard approach to integration related to finance modules and enabling and reporting from finance modules using standard OTBI functionality

· Experience with Oracle Integrations Cloud (OIC) including Visual Basic Cloud Service, Process Cloud Service, Integration using Oracle Fusion SOAP Services and REST APIs

· Experience in building custom Cloud applications/extensions using Visual Builder Cloud, APEX

· Experience in building OTBI Reports, Analytics, Dashboards, BIP reports, ESS Jobs and Oracle Analytics Cloud

· Knowledge of Trading, Middle Office, and BackOffice platforms such as Bloomberg, Avaloq, FinIQ, will be beneficial.

We regret to inform that only shortlisted candidates will be notified.

EVO Outsourcing Solutions Pte. Ltd

• RCB No. 202233837K

Salary: $2800 - 3300 + $750 Transport Allowance
Working Days: 5 days , 8– 5.15pm
Location: Kwong Min Road (Boon Lay)

Job Description

Overview for the role:

Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.

Operational Support:

• Coordinates, prioritizes, and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the team.

Customer Relationship Management:

• Escalates critical/complex issues that will impact the business and manage quality issues.
• Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Financial Oversight:

• Forecast, monitor, and document financial performance against plan.
• Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.

​​​​​​​Team Management:

• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage a team of service technicians direct reports, and a few in-house subcontractors.

Logistics and Procurement:

• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.

Contract Management:

• Responsible for contract renewals and simple repair quotations process.

​​​​​​​Health, Safety, and Compliance:

• Drive EH&S initiatives, create EHS awareness and monitor compliance

Performance Metrics:

• Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins

Job Requirement:

• Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• Understanding of EH&S standards and practices is a plus for the role.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Account Manager [After Sales Service]

Salary: $2800 - 3300 + $750 Transport Allowance
Working Days: 5 days , 8– 5.15pm
Location: Boon Lay

Job Description

Overview for the role:

Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.

Operational Support:

• Coordinates, prioritizes, and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the team.

Customer Relationship Management:

• Escalates critical/complex issues that will impact the business and manage quality issues.
• Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Financial Oversight:

• Forecast, monitor, and document financial performance against plan.
• Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.

​​​​​​​Team Management:

• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage a team of service technicians direct reports, and a few in-house subcontractors.

Logistics and Procurement:

• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.

Contract Management:

• Responsible for contract renewals and simple repair quotations process.

​​​​​​​Health, Safety, and Compliance:

• Drive EH&S initiatives, create EHS awareness and monitor compliance

Performance Metrics:

• Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins

Job Requirement:

• Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• Understanding of EH&S standards and practices is a plus for the role.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position Summary Statement:

Responsible for providing courteous and efficient food and beverage services to the guests according to the established standard of operations of the outlet.

The Food Service Crew Leader reports to the Supervisor.

Primary Responsibilities:

• To ensure that mis-en place/side station is all set up with food items, non-food items such as crockery and chinaware before the shift commences.
• To replenish supplies and linen as and when necessary.
• To ensure that tables under his charge have the correct cutleries and table settings before the shift commences.
• To meet, greet and lead guests to their seats.
• To take food and beverage orders and serve them.
• To clear and remove soiled dishes, and bring them to the dish washing area.
• To present bills to diners, collect payment and give to the cashier, return change or credit card to diners.
• To reset tables after use.
• To undertake any other related task/duty/assignment that may be given by the supervisor.

Technical Manager (Mechanical (ACMV))

Working Day: 5Day | Mon – Fri 8.30am – 6pm

Location: Ang Mo Kio

Salary: $6,000 - $9,000

Requirements

Degree / Diploma in Electrical Engineering, Mechanical Engineering or Building Services.

Min 8-10 years’ experience in Mechanical (ACMV) services.

Good knowledge in Mechanical works, planning capability and authorities / statutory compliance.

Good knowledge and experienced in Design & Build Tender for Mechanical (ACMV) services is preferred

Job scope

Preparation and submission of Mechanical tenders, including reviewing technical specifications, cost estimates and project timelines.

Taking charge on Mechanical QS related matters and responsible from tender to pre-contract and post contract administration duties.

Prepare tender clarifications, liaise with consultant, attend site visit and tender briefings/meetings.

Responsible for interpretation of specifications, compliances, review of tender drawings for any discrepancies and any other relevant document.

Conduct detailed technical evaluations of tender documents to ensure compliance with project requirements and industry standards.

Identify potential risks and challenges associated with tender submissions and develop mitigation strategies.

Plan and execute with tender team to achieve KPI.

Suggest Value Engineering solution for MEP works, if required, in the tender.

Assist in the presentation slide, technical write up for tender submission/interview and attendance of tender interview.

Involve in project write up such as understanding scope of work, manpower histogram, programs and project schedule using Microsoft Project software.

Provide technical expertise and guidance to support the decision-making process during tender evaluations.

Evaluating quotations from sub-cons/suppliers according to tender requirement.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Secure recurring revenue streams through upselling reliability services contracts to existing and new customers across all end markets.
• Coordinate with end market sales teams and service teams to achieve country service sales targets.
• Update sales opportunity information accurately and regularly into Rotork sales management system (CE) ensuring accurate reporting and order input forecasting.
• Educate, coach and mentor others to effectively and confidently sell all Service products.
• Work in partnership with end markets sales team to target and access new markets and customers.
• Carry out sales activity with customers including site surveys, sales support, contract negotiation, product presentations and seminars.
• Provide insights into market trends, competition and customers’ needs.
• Be prepared to travel as needed (national and international) to achieve the sales targets and growth opportunities in the country

About DigiFT

DigiFT makes it easy for Web3 companies to invest in TradFi assets by providing on-chain access to institutional-grade assets. With our Tier-1 regulatory license, we ensure that investments are not just protected, but secure and transparent.
For asset owners, particularly financial institutions, DigiFT enables them to issue blockchain-based security tokens that investors can trade with continuous liquidity using an Automated Market Maker (AMM).

DigiFT is Asia's first regulatory-compliant exchange for on-chain real-world assets to be licensed by the Monetary Authority of Singapore as a Recognised Market Operator and Capital Markets Services provider. Established in Singapore in 2021, DigiFT is dedicated to meeting regulatory requirements in the markets it operates in, while delivering innovative yet responsible financial solutions that push the boundaries of financial services.

Key Responsibilities

Account Opening Excellence:

• Guide customers seamlessly through the opening process, ensuring accuracy and compliance.
• Verify AML/KYC information efficiently, adhering to all regulatory requirements.
• Tailor account recommendations to specific needs, delivering personalized solutions.
• Proactively identify and escalate complex/high-risk applications for timely resolution.
• Collaborate with internal teams to streamline opening processes and address any hurdles.
• Develop and maintain clear, user-friendly account opening guides for a delightful experience.

Championing Customer Success:

• Become the trusted advisor, responding promptly and professionally to inquiries across channels.
• Resolve customer issues efficiently, exceeding expectations and building lasting relationships.
• Offer clear, concise information on products and services, empowering informed decisions.
• Maintain accurate and up-to-date customer records for optimal service delivery.
• Escalate complex issues or complaints effectively, ensuring timely resolution.

Continuous Improvement Champion:

• Gather and analyze customer feedback, identifying areas for user experience enhancements.
• Partner with product and tech teams to translate feedback into actionable improvements.
• Regularly update user guides to reflect platform/procedure changes, ensuring accuracy.
• Conduct User Acceptance Testing (UAT) for new features, contributing to platform efficiency.

Daily Operational Excellence:

• Complete daily operational tasks associated with account opening and customer service efficiently and accurately.

Key Requirements

• Minimum of 2 years' experience in account opening & customer service, ideally in a Singapore financial institution.
• Strong communication, interpersonal, and problem-solving skills with a proactive approach.
• Demonstrated sense of ownership, taking initiative to resolve issues independently.
• Fluency in written & verbal English and Chinese, essential for effective communication.
• Ability to thrive in a fast-paced environment and manage multiple priorities efficiently.
• Proficiency in Microsoft Office Suite and a passion for learning new technologies.
• Detail-oriented & highly organized, with a commitment to accuracy and excellence.
• Passionate about providing exceptional customer service and making a positive impact.

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Job Description

Manage technical surveyors, coordinate and arrange surveys and audits

Manage and supervise the responsibility for survey and audit activities of vessels and equipment within the office's jurisdiction

Coordinate with governments, including the Japanese government, regarding certification services

Training and performance evaluation of technical surveyors

Responding to technical inquiries and providing technical advice from clients, including shipowners and ship management companies

Liaison with Head Office in Japan

Verification of technical documents and certificates

Establish and maintain quality management system

Required skills and qualifications

Five or more years of experience in maritime industry

Experience in ship survey and audit activities as well as management

Knowledge of ship classification and statutory requirements