Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers' issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of the industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities

Responsibilities

• Ensure the smooth day-to-day running of the mobile shop.
• Open and close the store on time and maintain cleanliness and orderliness.
• Monitor cash flow, and sales transactions, and ensure accurate billing and receipts
• Supervise and motivate sales staff to meet sales targets.
• Recruit, train, and develop staff in customer service, product knowledge, and sales techniques.
• Assign tasks and create schedules to ensure efficient operations.
• Oversee customer interactions to ensure satisfaction and resolve complaints promptly.
• Train the team to explain features of mobile phones, accessories, and plans.
• Promote new products, offers, and services to increase sales.
• Track stock levels for mobile phones, accessories, and SIM cards.
• Manage orders, ensure timely restocking, and reduce excess inventory.
• Maintain accurate inventory records and minimize loss or theft.
• Build and maintain relationships with distributors and suppliers.
• Negotiate prices and deals for phones, accessories, and services.
• Ensure timely delivery of stock to avoid shortages.
• Ensure compliance with company policies and legal regulations (e.g., warranty policies, and returns).
• Maintain records of transactions, sales reports, and staff performance.
• Submit regular performance and inventory reports to senior management.
• Plan and execute in-store promotions, discounts, and events to attract customers.
• Collaborate with marketing teams for digital campaigns and local advertisements.
• Monitor the effectiveness of promotions and adapt strategies as needed.
• Stay updated on the latest mobile technologies, plans, and accessories.
• Train the team to troubleshoot and offer basic technical support to customers.
• Coordinate with service providers for post-sale issues or warranty claims.

JOB DESCRIPTION
Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.


JOB REQUIREMENTS
2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

Manager Responsibilities:

Delegating responsibilities and supervising business operations

Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

Resolving conflicts or complaints from customers and employees.

Monitoring store activity and ensuring it is properly provisioned and staffed.

Analyzing information and processes and developing more effective or efficient processes and strategies.

Establishing and achieving business and profit objectives.

Maintaining a clean, tidy business, ensuring that signage and displays are attractive.

Generating reports and presenting information to upper-level managers or other parties.

Ensuring staff members follow company policies and procedures.

Other duties to ensure the overall health and success of the business.

Manager Requirements:

Bachelor’s degree in business, management, or related field.

More education or experience may be preferred or required.

Strong understanding of business management, financial, and leadership principles.

Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Time and project management skills.

Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Commitment to providing exceptional service to customers and support to staff members.

Performing Artiste Duties

• Negotiating contracts for local and foreign performing artists.
• Scheduling performance events, promotional appearances, programs, etc.
• Advocating for an artist's mental and physical health as needed.
• Handling interpersonal conflicts between artists, such as band members.
• Enforcing the terms of a contract.
• To arrange the training such as new songs and dances.

Requirements

A performing artist must be an expert on the ins and outs of the music business. Good performing artist do everything they can to make their clients successful. They possess excellent communication and interpersonal skills, public relations skills, marketing and advertising skills, negotiation skills, leadership skills and basic computer skills. Performing Artist must be friendly, independent, aggressive, and has the ability to work as part of a team.

About the Company

Our Client is a well-established distributor of processed meats and spices with an international presence. Serving a wide range of industries, our Client has established itself as a global leader of the industry.

Responsibilities

We’re looking for a looking for a hands-on Sales Manager to lead and mange sales drives across the APAC region.

• Establish and generate new sales using existing and potential customer network;
• Develop an annual strategy and monthly monitoring schedule for sales;
• Report on the status of accounts and transactions;
• Monitor sales metrics;
• Have product knowledge and create a unique selling proposition;
• Organise product trials, meetings, demonstrations and promotions for potential clients and sales opportunities;
• Plan regional sales budget and develop a sales plan for key accounts and customers in the region;
• Report on sales schedule, weekly sales reports and updates;
• Handle customer feedback and prototyping approval;
• Suggest actions to improve sales performance and identify opportunities for growth;
• Feedback on current projects and development for key accounts;
• Monitor competitors’ pricing strategy, activities and products.

Requirements

• At least 3 years of relevant sales or account management experience;
• Experience in working with regional sales accounts, including distributors and end-users;
• In-depth understanding of regional markets relating to Quick Service Restaurant and Meat Processing industries;
• In-depth knowledge of competition and ability to apply competing successful strategies;
• Proactive, excellent team player and customer focused;
• Excellent time management and ability to work well in a team;  Able to deliver client-focused solutions based on customer needs;
• Detail-oriented with the ability to multi-task;
• Excellent listening, negotiation and presentation skills.

Employment Details

• Attractive benefits;
• Occasional regional travel required.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

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Job Description:

The Sales Manager is responsible for overseeing and driving the sales strategy, operations, and team performance to achieve company revenue goals. This role involves leading a team of sales representatives, developing sales plans, managing client relationships, and ensuring that sales targets are met or exceeded.

Key Responsibilities:

1. Sales Strategy Development:Develop and implement effective sales strategies to meet company objectives.
   Analyze market trends and competitor activities to identify opportunities for growth.
   
2. Team Leadership and Management:Lead, motivate, and manage a team of sales representatives.
   Provide guidance, training, and performance feedback to the sales team.
   Set clear sales goals and ensure team alignment with company objectives.
   
3. Sales Target Achievement:Monitor sales performance to ensure that targets and quotas are being met.
   Work with the sales team to identify areas for improvement and provide support.
   
4. Client Relationship Management:Develop and maintain strong relationships with key clients and customers.
   Identify new business opportunities and manage the sales pipeline effectively.
   Ensure customer satisfaction and resolve any issues or concerns.
   
5. Reporting and Analytics:Prepare regular reports on sales activities, performance, and progress against targets.
   Analyze sales data to identify trends and provide insights for continuous improvement.
   
6. Collaboration with Other Departments:Work closely with marketing, product development, and customer service teams to ensure alignment on sales strategies.
   Participate in product launches and promotional activities to maximize sales.
   
7. Budgeting and Forecasting:Assist in creating the sales budget and forecast future sales targets based on market analysis and trends.
   Monitor spending and ensure that sales activities are cost-effective.
   

Qualifications and Requirements:

• Education: Bachelor’s degree in Business Administration, Marketing, or related field (or equivalent experience).
• Experience:Minimum 5+ years of sales experience, with at least 2 years in a managerial or supervisory role.
  Proven track record of achieving or exceeding sales targets.
  
• Skills:Strong leadership and team management skills.
  Excellent communication, negotiation, and interpersonal skills.
  Ability to analyze sales data and trends to make informed decisions.
  Proficient in using CRM software and other sales tools.
  Excellent organizational and time management abilities.
  
• Personality Traits:Goal-oriented, with a results-driven approach.
  Strong problem-solving skills and ability to handle pressure.
  High level of motivation and a positive attitude.
  

Work Environment:

• Full-time, office-based or remote (depending on the company's policies).
• Occasional travel for client meetings, trade shows, or conferences may be required.

Additional Requirements:

• Valid driver's license (if travel is required).
• Ability to work in a fast-paced, dynamic environment.

About Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista!

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab. Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (700+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/

Role Description

The Sales Manager, reporting directly to the VP of Sales, is responsible for recruiting, managing, and developing a high-performing team within your region that oversees the monthly transaction of assets exceeding $30 million. Your highest priority will be to exceed monthly revenue targets while delivering exceptional client service.

Your team will include our Real Estate Consultants, who are at the heart of our business. Supported by state-of-the-art technological tools, each Real Estate Consultant is a star in the industry, transacting 25x more properties than the average property agent every year.

In order to deliver results on a consistent basis, you will need to ensure close collaboration with teams across the company including Product, Operations, Marketing, Pricing, and Inside Sales to ensure a high volume of deals entering your pipeline are each handled with urgency and the highest level of professionalism.

No prior real estate experience is required for the role.

Duties & Responsibilities

• Drive revenue growth by leading your region / team to meet and exceed sales targets through effective leadership, performance management, and strategic planning;
• Recruit, train, and mentor a team of top-performing Real Estate Consultants, promoting a culture of success and continuous improvement;
• Collaborate with your team to strategize and close high-value deals;
• Work with other department leaders to improve products and boost market reach, aligning efforts with business goals;
• Use analytics and CRM tools to manage sales forecasts, pipeline activities, and territory planning, ensuring data is used effectively;
• Lead by example, focusing on results, holding your team accountable to goals while maintaining high morale and performance;
• Ensure exceptional service by addressing client issues, gathering feedback, and aligning service delivery with our mission: "Making people love real estate agents."

Ideal Candidate

• Loves winning. You actively seek competition, roll up your sleeves, and go the extra mile to make sure you win. You are fully aware of all the hard work and effort it takes behind the scenes to be celebrated on the podium;
• Detail orientated. You know everything about every deal that enters your team’s pipeline. You ensure that the CRM is diligently updated by every single team member for every deal;
• Structured and analytical. You are methodical in your approach to managing your team’s performance. As much as you are willing to get your hands dirty to solve problems, you also know when to take a step back and use data and logic to identify trends and identify root-causes to work on;
• Ambitious and hungry. You are rarely satisfied with the impact and results you deliver. You want full ownership over your team’s results and you and your team to always be doing better. You believe that not moving forward is a step back;
• Underdog mentality. You are fully aware that in order to win in the largest consumer category in one of the world’s largest real estate markets (Singapore), you will need to topple the 34,000 incumbent agents fighting tooth and nail to protect their share of the pie.
• High emotional intelligence: Show caring for others, is able to explain personality of team members in details to activate specific traits, has a coach mindset;

Requirements

• Bachelor / Master's degree;
• 2+ years’ experience working in a high-performing sales organization focused on generating new sales (not renewals!);
• 2+ years experience operating in a structured sales organization as exhibited by structured deal management by lead/deal stages AND use of analytics and CRM tools to manage forecasts, pipeline activities, or territory planning;
• 1+ years’ experience in managing a high-performance team;
• Passionate about achieving sales goals and able to inspire others to join you;
• Demonstrated ability to manage a sales team with diverse backgrounds and styles;
• Outstanding leadership skills, with an ability to work with and use data;
• Multitasking, structured, autonomous, self-starter, tech-savvy, and adaptable;
• Fluent in English with excellent oral and written communication;
• Real Estate experience or knowledge is a plus, but not mandatory.

You Get

• Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT;
• Swimming pool and gym access: access to our office swimming pool and gym;
• Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more;
• Quarterly town halls: Quarterly town halls including company-wide physical gatherings;
• Team lunch budget: Quarter budget for team bonding lunches or dinners;
• Bi-annual performance and salary reviews: giving all the opportunity to progress fast;
• Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations.
• 100 amazing “Professional fire makers” as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;
• Impact: Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.

Recruiting Process

Ideal length: 2 weeks

If your application is selected:

1. Interview 1 – Virtual: Interview with one of our Senior Sales Manager
2. Case to be prepared at home
3. Interview 2 – Physical: Case presentation and interview with our VP of Sales
4. Interview 3 – Physical: Meet with our CEO and People & Culture Director
5. Welcome aboard!

Compensation

• On-Target Earnings (OTE): 65% Base salary + 35% Variable (uncapped quarterly bonus)
• Employee Stock Options

Roles & Responsibilities :

• Collaborate with engineers, architects and the with the team to determine the specifications of the project.
• Responsible for preparing project start-up and execution plan, as well as to define key project targets in terms of time, cost, quality, and resources.
• Negotiate contracts with external vendors to reach profitable agreements.
• Lead a team of technical staff in planning and execution of day-to-day operations to achieve all key project targets.
• Liaise with and manage Subcontractors to deliver their respective performance targets in terms of time, cost, quality, and safety.
• Hire contractors and other staff and allocate responsibilities.
• Supervise the work of laborers, and give them guidance when needed on Project base.
• Assist the Project Director in tendering proposals to secure new projects.
• Evaluate progress and prepare detailed reports.
• Ensure adherence to all health and safety standards and report issues.

Requirements and skills:-

• Degree in Building/ Civil or Electrical Engineering/ Construction Management or related.
• Proven experience as construction project manager.
• In-depth understanding of construction procedures and material and project management principles.
• Familiarity with quality and health and safety standards
• Excellent organizational and time-management skills
• A team player with leadership abilities.

Roles & Responsibilities :

• Collaborate with engineers, architects and the with the team to determine the specifications of the project.
• Responsible for preparing project start-up and execution plan, as well as to define key project targets in terms of time, cost, quality, and resources.
• Negotiate contracts with external vendors to reach profitable agreements.
• Lead a team of technical staff in planning and execution of day-to-day operations to achieve all key project targets.
• Liaise with and manage Subcontractors to deliver their respective performance targets in terms of time, cost, quality, and safety.
• Hire contractors and other staff and allocate responsibilities.
• Supervise the work of laborers, and give them guidance when needed on Project base.
• Assist the Project Director in tendering proposals to secure new projects.
• Evaluate progress and prepare detailed reports.
• Ensure adherence to all health and safety standards and report issues.

Requirements and skills:-

• Degree in Building/ Civil or Electrical Engineering/ Construction Management or related.
• Proven experience as construction project manager.
• In-depth understanding of construction procedures and material and project management principles.
• Familiarity with quality and health and safety standards
• Excellent organizational and time-management skills
• A team player with leadership abilities.

Manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. Handles tour assignments, overall control over day-to-day operations.
Service-oriented with strong multi-tasking skills. Guides the operations teams to address any customer feedback and vendor management issues. Able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules.

Manage to handler all outbond and inbond cases, carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Job Responsibilities:

1. Project Planning and Coordination:

o Develop detailed project plans, schedules, and budgets for Mechanical & Electrical projects.

o Ensure seamless integration of design, engineering, procurement, and construction phases.

o Coordinate with cross-functional teams including civil, mechanical, electrical, plumbing, and software engineers.

2. Risk Management:

o Identify potential risks (technical, financial, operational) early in the project.

o Develop and implement strategies to mitigate risks, ensuring smooth project execution.

3. Resource Management:

o Manage resources such as labor, materials, and equipment.

o Oversee procurement of materials and services required for the project.

4. Quality Control:

o Ensure compliance with safety standards, quality control procedures, and regulatory requirements.

o Supervise inspections, audits, and testing of materials and work.

5. Progress Monitoring andReporting:

o Track project progress against timelines and deliverables.

o Provide regular updates to senior management, stakeholders, and regulatory bodies.

o Address any deviations from the project schedule or budget.

6. Problem-solving and Decision-making:

o Resolve issues related to construction, engineering, or delays impacting project schedules or budgets.

o Make informed decisions on technical matters to ensure project success.

7. Project Closeout:

o Ensure all deliverables are completed and the project is handed over to the operational team.

o Organize final inspections and the commissioning process.

Roles & Responsibilities :

• Collaborate with engineers, architects and the with the team to determine the specifications of the project.
• Responsible for preparing project start-up and execution plan, as well as to define key project targets in terms of time, cost, quality, and resources.
• Negotiate contracts with external vendors to reach profitable agreements.
• Lead a team of technical staff in planning and execution of day-to-day operations to achieve all key project targets.
• Liaise with and manage Subcontractors to deliver their respective performance targets in terms of time, cost, quality, and safety.
• Hire contractors and other staff and allocate responsibilities.
• Supervise the work of laborers, and give them guidance when needed on Project base.
• Assist the Project Director in tendering proposals to secure new projects.
• Evaluate progress and prepare detailed reports.
• Ensure adherence to all health and safety standards and report issues.

Requirements and skills:-

• Degree in Building/ Civil or Electrical Engineering/ Construction Management or related.
• Proven experience as construction project manager.
• In-depth understanding of construction procedures and material and project management principles.
• Familiarity with quality and health and safety standards
• Excellent organizational and time-management skills
• A team player with leadership abilities.

Are you passionate about delivering exceptional dining experiences and leading a team to success? We are seeking an experienced and dynamic Restaurant Manager to join our vibrant team and oversee the day-to-day operations of our esteemed restaurant.

What We’re Looking For

• Minimum of 4 years of experience in restaurant management or a related role.
• Proven ability to lead and motivate a team to achieve success.
• Strong understanding of restaurant operations, customer service, and inventory management.
• Excellent communication and problem-solving skills.
• Passion for delivering high-quality food and service.

What You’ll Do

• Oversee daily restaurant operations, ensuring a seamless dining experience.
• Lead, train, and motivate a team of staff to meet performance goals.
• Maintain high standards of food quality, cleanliness, and customer service.
• Manage budgets, control costs, and optimize profit margins.
• Develop and implement strategies to enhance customer satisfaction and loyalty.

What We Offer

• Competitive salary ranging from $5,500 - $8,800, based on experience.
• Opportunities for career growth and professional development.
• A positive and supportive work environment.
• Employee benefits and incentives.

1) Have a driving license

2) Have supermarket sales experience as job scope involved liaising with NTUC Fairprice

3) Chinese and English speaking

4) Hardworking and responsible

Salary+ bonus + allowance

If interested, please WhatsApp +65 90902105, thanks!

高薪聘请销售经理

Responsibilities:

• The Contracts Manager is responsible for the overseeing commercial and contractual aspects related to the main contract and subcontracts, managing any commercial and contractual risk relating to the project and employ mitigation actions as quickly and effectively as possible.
• Review external providers (i.e vendors and subcontractors) terms of service and project deliverables.
• Provides contractual advisory from the commercial perspective to the project through all stages: construction, subcontracting, completion and hand-over,
• Provides support to the Quantity Surveyor team in the project, monitoring, reporting, planning and coordinating all aspects of their work.
• Proactively engages in continuous improvement and review of existing processes, systems and policies that may support the project’s contract management and administration.
• Advises on all contractual correspondence related to the project, considering commercial impact
• Identify, assess and manage / advise on contractual risk
• Manages contractual claims, disputes, settlements and resolution
• Communicates effectively with a wide range of stakeholders both verbally and in written notices eg. extension-of-time (EOT) , change order, etc.
• Possesses knowledge in construction/contract law & different standard forms of contracts
• Possesses leadership skills to manage internal and external stakeholders, thinks strategically and critically, exercising judgement after consideration for all aspects.
• Possesses analytical and problem-solving skills.

Requirements:

• Bachelor’s Degree in Quantity Surveying / Construction Management / Engineering (M&E Trade) or related fields
• Minimum 10 years relevant experience in contract negotiation, administration and/or management
• Excellent communication and negotiation skills, analytical mindset, problem solving abilities, as well as keen interest and motivation in a high growth and entrepreneur environment
• Candidate should have experience in handling in Buildings / M&E / Commercial and Government projects

Job Description & Major Responsibilities:

• Responsible for delivering and meeting the service performance KPI for building managment services to comply with regulatory QOS requirement and customers SLA .
• Understand system parameters and interactions to allow process development and extensive electrical and mechanical troubleshooting.
• Being a operation manager, this person is to support the team in meeting customers’ expectations and company’s expectations.
• Responsible for Service Operation for Mobile VAS, including proactively Monitoring, Detecting, Analysing, Investigating, Responding and Mitigating potential Service alerts/incidents. The operations should leverage on proactive OSS/tools to monitor and analyze activity on networks, servers, databases, applications, services and other systems, looking for anomalous trending and event that could be indicative of a degrades or possible incident.
• Support Tier 1 Integrated Network Operation Centre (7 x 24) on Incident Management and Service Recovery in accordance with Singtel Networks Incident Management framework and Crisis Management.
• Responsible for Service Transition to support rollout of new systems/platforms to deliver new services or capabilities, such that these new rollouts meet agreed project-KPIs in areas of timeline, service-quality and service-feature deliverables. This includes tender technical-specs definitions, tender evaluations, technical system-rollouts and verifications followed by system commissioning and operations.
• Support CustCare to investigate/resolve customer complaints on service quality and service difficulties in the Machinery Value Added Services platforms.
• Lead in the Incident Management and Service Recovery during service difficulties/outages to restore services in the most time-effective manner and minimize impact to customers.
• Accountable for Continuous Service Improvement (CSI) process by using methods from quality management to learn from past successes and failures to improve service reliability, service quality, SLA and customer experience, and also review/improve the Playbook for Incident Analysis and Response to manage service degradation, outages or denial of service. Participate in Networks Operation Excellence Forum to lead Continuous Improvement (CI) initiatives to reduce fault rate and trouble tickets.
• Support Network Incident/Crisis Management Team (IMT/CMT) as recovery team during Major Network Crisis (Severity Level 2 and higher)
• Implement Business Continuity Management System (BCMS) including creating Business Continuity Plans and Procedures, Risk Assessment (RA), Business Impact Analysis (BIA), conduct yearly audit for BCMS compliance and certification.
• Accountable for ensuring SSO meets Capex/Opex budget and Newton Cost Transformation objectives whilst meeting the desire Service Level Agreement (SLA) and cost optimization for Technical Support Agreement (TSA).
• Manage a cluster of maintenance projects.
• Define and lead the implementation of support services
• Able to coach Support Engineer to provide L1, L2 and L3 support to assess, classify, prioritise and diagnose issues in a timely and collaborative manner within the team
• Identify and review maintenance processes to maintain the service level
• Define, automate and improve system monitoring activities to ensure continuity of service
• Establish performance metric for service level measurement and dashboard reporting
• Maintain a good knowledge base for L1 screening prior to L2 escalation
• Coach team on best practices in root casual and defect trend analysis for continuous improvement
• Define and implement preventive measures to achieve proactive maintenance
• Manage the release management process
• Reporting to management on the operational status across the cluster of maintenance projects
• Involve in capacity management of the team resources

Requirements:

· To attend weekly meeting and presentation

· To write technical report

· To handle specific jigs during service jobs

· Proficient in Microsoft Office programs

· Demonstrate ability to work effectively with team members and customers.

Require good communication skills, documentation and customer service skills

-Support CustCare to investigate/resolve customer complaints on service quality and service difficulties in the construction Services platforms

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team

• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence

• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

• Implementing new sales plans

• Present sales, revenue and expenses reports and realistic forecasts to the management team

• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets

• Committed to continuous education through workshops, seminars and conferences

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

• Proven ability to drive the sales process from plan to close

• Strong business sense and industry expertise

• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.

• The ability to understand and follow company policies and procedures.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends)

ACRE is an award-winning multi-disciplinary brand and strategy consultancy that creates brand identities, spaces, objects and experiences. We are looking for a key personnel in the team – the Studio Manager.

You’ll be part of a close-knit and dynamic team that counts the likes of CIMB Bank, Banyan Tree, Mandarin Oriental, PPP Coffee, Manhattan Bar and OATSIDE as part of their client roster. We value mentorship and personal/professional growth at ACRE and pride ourselves on a people-first culture.

Successful candidate(s) will have exceptional organizational and time management skills, with the ability to juggle multiple tasks and deadlines in a dynamic studio environment. A natural problem solver with good leadership capabilities, the ideal candidate will be a people-person. An interest in the design and consumer industries is essential, and experience in managing workflows, resources, and client relationships in a creative or agency setting is key. We are looking for individuals who are independent and self-motivated, pay strong attention to detail and possess endless curiosity.

This is a part-time 3-day work week, hybrid role.

Key Responsibilities

• Admin related matters including:
  • Propose and implement office procedures and admin systems
  • Manage office assets, equipment maintenance and procurement needs
  • Manage the office space (i.e. liaising with cleaners, refilling pantry snacks, ensure general neatness of office)
• Maintaining office condition and equipment maintenance (e.g. Computers)
• Tracking and follow-up of invoice payments for projects
• Overseeing the office expenses through tracking reports
• Reconcile Xero accounting systems and work with accountant for filings
• Prepare monthly and quarterly reports
• HR related matters including:
  • Manage the hiring process, including recruiting, hiring, and onboarding of interns and employees
  • Manage all company policies and procedures and ensure compliance to all statutory or regulatory requirements (where required)
  • Ensure all employee documents are neatly organised and maintained
  • Managing company activities and staff welfare
  • Provide general administrative support to the Company and employees
  • Check Employee payroll and claims (working with our accountants, using the platform HR Easily)

Requirements

• Self-motivated, independent
• Team player with excellent interpersonal and communication skills
• Fluent in English
• Strong in organizational skills and administrative skills
• Proficient in Microsoft Office, Google Suite
• Able to use the computer, email systems, Xero platform and HR Easily (training can be provided for Xero & HR Easily)

Interested candidates are invited to apply via email to [email protected]. Please note that only shortlisted candidates will be notified.

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Duties and Responsibilities:

· Serve as the technical expert for detailed design and construction aspects of the project

· Answer questions and resolve issues brought forth by the internal team members, client, consulting engineers and contractors

· Perform expediting actions in sourcing technical information, submission of data/method statement for installation, delivery and transport of materials/equipment, storage and issuance for site installation works

· Prepare detailed installation plans, methodology, processes and procedures for support of construction team

· Propose and oversee timelines for engineering proposals and submissions are met

· Check and confirm the accuracy of submissions from contractors, vendors and suppliers for the work to be performed, coordinate and ensure approvals are received from client in timely manner

· Set up procedure and processes in monitoring and tracking of engineering related documentation throughout project lifestyle

· Communicate and collaborate with other managers, suppliers, and contractors

· Prepare and deliver various installation/erection or construction related presentations, both internally and externally

Requirements and Qualifications:

· Analytical and mathematical mind, capable of evaluating and solving various complex problems

· Leadership skills necessary to manage and develop a teamwork ethics

· Organizational competencies and project management skills to keep project, processes, and the entire engineering tasks on track

· Self-motivated attitude with the ability to multitask and thrive in a timeline-driven environment

· Interpersonal communication skills with expertise in distilling complicated topics to a broader audience

· Ability to work independently as well as part of a team

Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Marketing Manager responsibilities include:

• Developing strategies and tactics to boost the company’s reputation and drive qualified traffic
• Deploying successful marketing campaigns from ideation to execution
• Experimenting with various organic and paid acquisition channels

Responsibilities

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Requirements and skills

• Demonstrable experience in marketing together with the potential and attitude required to learn
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Experience in setting up and optimizing Google Adwords campaigns
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
• A sense of aesthetics and a love for great copy and witty communication
• Up-to-date with the latest trends and best practices in online marketing and measurements

Job Description:

-Manage 3 outlets day to day operation and sales

-Daily, weekly and monthly work planning and monitoring of all Outlets operation.

-Able to manage, coach and motivate sales and team to achieve target .

-Manage and make sure customers satisfaction are meet

-Manage customer complaints

-Evaluate staff performance and provide feedback

-Outlet administration duty

-Other ad-hoc duties when required

Requirements:

-At least 5 years relevant working experience Retails sales computer

-Experienced in Reception, Front Desk, Customer Service and Administrative duties

-Excellent customer service with good communication & Interpersonal skills

-Responsible, Positive work attitude and with good Initiative

-Prefer applicants with relevant experience in the Beauty Industry

-Able to work retail hour 10am to 10pm

-Possesses driving license.

-Experience in workshop management is essential.

-Good interpersonal and communication skills

1. Hospitality Leadership
2. Managing Financial Budgets & Monitoring Costs
3. Maintaining Financial Records & Reports
4. Hiring & Training Staff
5. Rostering Staff
6. Handling Employee Issues & Conflicts
7. Ensuring Customer Satisfaction & Building Customer Relationships
8. Planning Menus, Pricing & Maintaining Food Quality
9. Managing Inventory & Ordering Supplies
10. Maintaining Environmental, Food Safety & Sanitation Practice

1. Hospitality Leadership

The role of a restaurant manager is to lead the restaurant. They drive company culture and customer satisfaction by managing every aspect of a restaurant to ensure it runs smoothly and makes a profit.

This requires both hard and soft skills to effectively juggle priorities, motivate staff, be creative in increasing revenue and stay ahead of the competition. It also requires financial, marketing, supply chain and employee management skills. To level up, restaurant managers must also optimise policies and procedures because lower outgoing costs and speed are both key to a restaurant's success.

2. Managing Financial Budgets & Monitoring Costs

Restaurant managers require commercial awareness and acute financial management skills. They work closely with the restaurant owner (or in some cases are the owner) to forecast the financial budget, set periodic sales targets and manage the profit and loss statement (P&L). While also controlling operational costs, approving timesheets, sending invoices and ensuring there is enough cash flow for the payroll process to pay employees and suppliers.

They may also need to balance the income after every shift or delegate cash management to another employee.

3. Maintaining Financial Records & Reports

Making money is vital to hospitality management and running a restaurant business. Part of the duties and responsibilities of a restaurant manager is to report on business performance, identifying areas for improvement and opportunities for growth for the restaurant, including maintaining relevant financial records for business and tax needs.

Pulling data from restaurant management software can help pinpoint ways to streamline operations and costs. With ResDiary, restaurants can easily gain complete visibility into their business, compare booking history, identify patterns and predict future trends to help make evidence-based decisions.

4. Hiring & Training Staff

The responsibilities of a restaurant manager are to employ and educate all staff for optimal restaurant operations, including:

• Front Of House (FOH) - host, maitre d'/head waiter, waiters/servers, sommelier, bar staff, runner, busser
• Back of House (BOH) - head chef, executive chef, sous chef, kitchen manager, dishwasher
• Restaurant Operations staff - assistant restaurant manager, cleaning team

The restaurant manager will set the expectations, hire and onboard new employees, outline responsibilities, provide training, support and supervise staff to ensure they’re working in line with the restaurant’s values and policies. This includes conducting periodic reviews to evaluate staff and promote employees for great work.

5. Rostering Staff

A restaurant has many moving parts, and effective staff scheduling is crucial to the success of the restaurant’s operations. The restaurant manager must balance between ensuring the restaurant is probably staffed to meet customer demand while maintaining reasonable labour costs that maximise profitability. Efficiently scheduling rosters or shifts means managing employees and aligning with their availability, assigning roles that play to their strengths and experience, while being adaptable to the businesses changing needs and staff leave. High organisational skills, knowledge of all jobs within the restaurant and flexibility to switch between these roles during peak times or breaks are needed.

6. Handling Employee Issues & Conflicts

Restaurant manager responsibilities extend to handling team conflicts between staff and any disputes they may also have with customers. They will need to mediate between the two parties to create the best restaurant experience for all. This means that meeting customer expectations is as important as maintaining a strong workforce, retaining staff and ensuring a healthy work environment.

7. Ensuring Customer Satisfaction & Building Customer Relationships

A good restaurant manager brings a high level of communication skills, problem-solving skills and excellent customer service skills to the table to ensure the ultimate in guest satisfaction. Memorable and pleasant dining experiences extend across all contact points.

From the ease of booking, all the way to responding to guest feedback and customer complaints in person and online. A restaurant manager must then have a cool head under pressure, be adaptable, listen and provide suitable solutions.

Building and establishing positive relationships helps with customer retention, customer recommendations and brand awareness. Their direct feedback can also inform future decisions on improving the overall dining experience.

8. Planning Menus, Pricing & Maintaining Food Quality

The restaurant industry drives food innovation through culinary experimentation and experiences. As the restaurant manager maintains the operations of the business, they set the direction, financial and supply limitations for the restaurant menu. Designed in collaboration with the head chef, the restaurant manager will research and plan food and beverage menus.

They will develop a menu pricing strategy to optimise supply costs and adjust as required to maximise profit. Whilst also meeting the needs and monitory standards of supply, food quality and presentation.

9. Managing Inventory & Ordering Supplies

Supply chain and inventory management is an important role of a restaurant manager or part of a kitchen manager’s responsibilities in larger restaurants. Basically, this means that the kitchen and restaurant are stocked with everything that both staff and diners need to do their job or enjoy their dining experience. Including ordering and managing required stock levels of food ingredients, condiments, cookware, tableware and staff uniforms. This also involves relationship building with suppliers and implementing monitoring systems to keep track of low stock, loss or theft.

10. Maintaining Environmental, Food Safety & Sanitation Practices

Meeting health and safety regulations are an important part of operating a restaurant and is part of the restaurant manager’s duties and responsibilities.

They ensure that the overall safety of the restaurant environment, equipment, facilities, government licencing, valid hospitality certifications, sanitation compliance and food safety standards are maintained for both staff and customers.

The main skills you need to be a restaurant manager are leadership, organisational, customer service and problem-solving skills. Hospitality/Food & Beverage (F&B) industry knowledge and proven work experience are usually required. A degree in Business Administration or accreditation in business or hospitality management is a plus.

Restaurant managers work in both large and small local restaurant businesses, restaurant chains, hotels and resorts. Their roles and responsibilities will differ based on the size of the restaurant, the number of employed staff and the customer base.

Discover how your team can work more happily and efficiently with help from the right technology, like ResDiary's restaurant booking system. We've created a great guide to help you optimise operations in your restaurant.