Total 69,111 Manager customer service manager job vacancies in Singapore

· Responsible for all works related to Project Manager duties

· Reports to Director, to lead site project team, to ensure smooth completion of the project within the specified project time schedule, project budget, quality and in accordance to the statutory requirements. He/ she is to protect and minimize Company's liability and all-risks exposure when managing the operations on-site

· Liaise closely with clients, consultants, and sub-contractors etc.to resolve all site issues.

· Monitor, record and to prepare progress report;

· Supervise sub-contractors and ensure that works are carried on efficiently

· Attend all client, consultants, sub-contractors etc. site meetings.

· Lead, manage, monitor, delegate and motivate the construction project team to continuously drive and support quality and productivity improvement matters

· Involve in overall construction planning, scheduling, monitoring and lead the project team to meet the target planned schedule

· Deploy the required resources such as manpower, machinery & equipment in accordance to the project requirements

· Promote strong safety culture to construction project team and to ensure site safety measures are in place at all time.

· Perform QC checks and to ensure proper documentation control on-site

· Verify and approve periodical assessment of progress claims of sub-contractors with the Project QS till the settlement of final account.

· Responsible for authorization of site purchases and rental

· Follow up on all complaints. Identify and assess any foreseeable risk arising from the workplace or work processes, minimize environmental impact associated with the construction activities

· Take reasonably practical measures to eliminate any foreseeable risk to any person who is at workplace.

· Responsible for any other role as assigned by Director from time to time

Education / Experience

•  Degree in Computer Science, Computer Engineering or related technical discipline
•  Have at least 6 years of relevant working experience.

Job Description

•  Team Leadership: Lead, mentor, and manage a team of engineers, ensuring alignment with the company’s goals and objectives.
•  Strategic Leadership: Define and drive the business strategy and roadmap for your respective strategic domain.
•  Project Execution: Collaborate with project managers to ensure project/product deliverables are on track, providing support where needed.
•  Collaboration: Work closely with cross-functional teams, including Presales, Project Management, Quality Assurance, and Maintenance.
•  Recruitment & Retention: Participate in hiring process to build a high-performing engineering team and focus on the retention and development of existing team members.
•  Performance Management: Conduct regular performance reviews, provide constructive feedback, and create development plans for engineers.

Requirements

•  Proficiency in software development practices and frameworks.
•  Proven ability to lead and motivate a team of engineers, with strong decision-making and problem-solving skills.
•  Experience with Agile/Scrum methodologies.
•  Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Nice to haves
•  Familiarity with cloud platforms
•  Familiarity with container technologies (e.g. Kubernetes)
•  Familiarity with software governance practices
•  Prior experience in highly regulated industries

Assists Restaurant Manager in all food service operations including guest relations; staff supervision and development; follow-up on general cleanliness and maintenances of the restaurant and look after each and every aspect which influences the business of the restaurant.

• Assists in maintaining all equipment to its best function and cleanliness in the store

• People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling

• Assists back of house in food presentation, kitchen procedures and other food - and services - related areas

• Working to ensure standards of hygiene are maintained and that the restaurant is complying with relevant health and safety regulations

• Ensuring high standards of customer service are observed at all times

• Handling guest complaints and queries

• Any other ad-hoc duties assigned by the superior Job Requirements

• A minimum of 1 year experience in supervising or managing a restaurant

• Able to work in a fast paced environment

• Ability to work effectively with a diverse mix of staff and students

• Positive, enthusiastic and effective communication style with advanced personal communication skills

• Willingness to work hours appropriate to support the operations of the restaurant schedule and additional activities

Thank you for applying

We are looking to employ a dedicated and detail-oriented sales and marketing associate to ensure that all sales, marketing, and advertising initiatives improve company sales and brand awareness. The sales and marketing associate’s responsibilities include implementing various methods of collecting customer feedback, participating in trade shows, and organizing promotional events. You should also be able to research competitors' products and services, pricing, and market success.

• Developing and sustaining long-lasting relationships with customers.
• Preparing, reviewing, and finalizing sales proposals.
• Utilizing social media platforms to garner customer interest and create brand awareness.
• Preparing sales forecast reports and submitting them to management.
• Developing effective sales strategies to increase company sales.
• Collaborating with the marketing design and content marketing teams to produce quality advertising material for company products and services.
• Maintaining an accurate record of past campaign results to determine the most effective marketing approaches.
• Analyzing market trends, sales and marketing metrics, as well as pricing strategies to identify ways to improve sales and marketing efforts.

• Medical Benefits
• AWS + VB
• Central Region

Responsibilities:

• Perform monthly financial closing tasks monthly to consolidate data.
• Prepare schedules related to POC (Percentage of Completion) projects, including balance sheet schedules
• Assist with the quarterly financial reporting to the head quarter
• Prepare financial monitoring report to provide insights into financial performance
• Prepare corporate income tax returns in coordination with a tax agent
• Provide support during various financial audits
• Handle additional tasks as assigned, which may vary depending on business needs

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Charmaine Tin Zi Jin

EA Personnel Reg No: R23113892

Assistant Safety Manager

a. Minimum 5 years of relevant experience in the construction industry

preferably 3 years with developer/main contractor.

b. Minimum 2 years of experience in tunneling and/or deep excavation

works.

c. Must be a registered Workplace Safety and Health Officer with MOM.

d. Has obtained certificate in development of a Risk Management

Implementation Plan (bizSAFE Level 2) or equivalent.

e. Has obtained certificate in DfS appreciation course.

f. Must be willing to work shifts.

Our client is a leading multinational social media company.

Key Responsibilities:

Data Analysis and Reporting:

• Gather and analyze data to derive actionable insights.
• Prepare reports highlighting key performance metrics and improvement opportunities.

Payments Optimization:

• Triage payments issues and work with internal stakeholders to identify and resolve.
• Identify opportunities to streamline payment issues/operation workflows.

Risk and Fraud Assessment:

• Analyse data to assess fraud impact across APAC countries.
• Coordinate with internal stakeholders to align risk management strategies.

Market Research and Analysis

• Conduct comprehensive market research to identify trends, competitors, and growth opportunities.
• Analyze market data and provide strategic insights

Relationship Management:

• Cultivate and maintain strong relationships with key banking partners.
• Organize and lead regular meetings to discuss strategies and collaboration opportunities.

Job Requirements:

• Bachelor's degree or equivalent with min 5-7 years of experience in the payments, card processing sector in APAC, ideally in a regional role.
• Strong analytical skills and high proficiency in data analysis tools. Advanced Excel skills is desired.
• Experience working in a cross-functional, collaborative organisation
• Excellent communication skills.
• Proactive,data-driven, and strategic thinker with a passion for payments.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Position Purpose

• Develop day-to-day operations plan and objectives for assigned area

• Supervise and monitor operation team’s performance and compliance of day-to-day operations

• Manage restaurant profitability by optimizing costs & controls

• Train & develop Assistant Managers, Kitchen & Service StaffsResponsibilities• Restaurant Operations

• Plan, review and execute inventory management and control and to make purchases and stocks based on sales volume

• Oversee the execution of cash management through validation of accuracy by conducting check on cash float, change, documentation and collection

• Plan and manage staff scheduling and deployment to maximize efficiencies• Plan, organize and execute a training system for all staff & MTs

• Restaurant Management & Planning

• Review service processes and provide recommendations for service enhancement with collaboration with Kitchen Operations to address service issues

• Collaborate with Kitchen Operations to plan for manpower required per shift and to arrange back-ups as required

• Preparation of long term plans such as scheduling and hiring plans by carrying out daily and mid-term manpower planning through forecast of demand fluctuation, holiday planning, employee movement and attrition and to advise VPA/VPO on the manpower projection for the restaurant

• Execute marking efforts based on marketing plan developed for each concept• Support recruitment effort for restaurant staffs

• Enforce standards and manage restaurant operating costs and profitability• Business Development

• Build strong partnership with landlord, suppliers and relevant authorities• Quality Assurance & Control

• Monitor restaurant quality, service, cleanliness and value

• Oversee operations to ensure compliance to SOPs, safety regulations, implementation policies and guidelines in the restaurant

• Manage quality control activities in line with quality assurance standards and procedures

• Investigate causes and reasons for customer complaints

• Determine corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Lead team by providing guidance, support and motivation

• Train and develop assistant managers, service, kitchen and kaiten staff

• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor

• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practicesPosition Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit.

Responsibilities:

As a Project Manager, you will play a crucial role in overseeing and delivering IT, software, and website development projects. Your key responsibilities will include:

• Strategic Leadership: Lead end-to-end project management initiatives, from project initiation to successful delivery, ensuring strict adherence to timelines, budgets, and quality standards.
• Cross-Functional Collaboration: Collaborate with diverse teams, including software developers, designers, and offshore teams, to define project objectives, scope, and deliverables that align with business goals.
• Project Planning and Resource Allocation: Develop comprehensive project plans, schedules, and resource allocation strategies that optimize project efficiency and maximize profitability using Jira or Github Actions.

Job Requirements:

To excel in this senior role, you should possess the following qualifications and skills:

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications (PMP, Agile, Scrum) are highly desirable.
• Experience: A minimum of 5 years of proven experience as a project manager in IT, software development, or website development projects, with a strong preference for experience in startup environments.
• In-depth Knowledge: Strong understanding of the software development life cycle (SDLC) and various project management methodologies.
• Leadership Skills: Exceptional leadership, communication, and interpersonal skills to effectively collaborate with diverse teams, stakeholders, and clients.
• Technical Proficiency: Proficiency in project management tools and software such as JIRA and Notion.
• Analytical Abilities: Strong analytical thinking and problem-solving skills to navigate project challenges and drive successful outcomes.
• Agile Expertise: Extensive experience working within Agile frameworks is essential.

This Project Manager position offers an exciting opportunity to lead innovative projects in a dynamic environment while fostering collaboration and driving success across teams.

• Assist and report to the Project Manager at construction site.
• Ensure project done compliances to Authorities’ requirements, ISO quality, EHS, technical and contractual requirements.
• Coordinate with sub-contractors, client and team members to ensure works done within the schedule.

EA Licence No. 16C7962

Job Responsibilities:

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

Position Summary

• Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.
• Drives result by developing and executing short term action plans and long-term strategies.
• Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity standards.

Roles & Responsibilities:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

• Foster a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Owns the customer experience throughout the total store
• Maximises sales potential by spending 80% of scheduled time on the sales floor
• Demonstrates excellent customer sales lead (CSL) behaviours while owning 10-12 segments per week
• Owns Best at Bras with a focus on current selling strategies
• Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
• Analyses customer experience reports and insights and mobilizes the team accordingly
• Promote ownership and accountability for category management
• Understands and adheres to and reinforces company and brand standards
• Gains business insights and creates SMART action plans that improves execution and results in partnership with category manager
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained
• Leads strategic planning of brand guide with category managers and partners with brand delivery team to ensure high level of visual merchandising execution
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of integrity and connecting the links between customer service, associate engagement and shrink.

• Well Established Company
• Basic $5000 - $8000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas (Transport Provided)
• Working days: Monday to Friday
• Working hours: 8am to 5pm

Job Responsibilities:

• Develop and implement department procedures, ensuring compliance with safety regulations and standards
• Oversee and coordinate the daily engineering operations, including conducting routine inspections and maintenance of machinery
• Manage the maintenance budget, ensuring efficient allocation of resources
• Supervise engineering staff, including hiring, training, and performance management
• Prepare preventative and maintenance schedules
• Identify and address potential issues before they result in equipment failure or downtime
• Collaborate with other departments to prioritize maintenance needs and manage work orders
• Manage inventory of maintenance equipment
• Prepare and present reports on maintenance operations and costs
• Keep abreast of advancements in maintenance and repair technologies

Requirements:

• Bachelor’s degree in Mechanical Engineering
• Min 5 years of relevant working experience and knowledge
• Strong planning, people management, analytical and problem solving skills

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client, an exciting and innovative fitness company located in Singapore, is expanding. They value self-development, career progress and most importantly a healthy working culture. Join them in this journey as a:

Head Trainer / Assistant Sales Manager

We are looking for someone who:

· Has a strong work ethic and responsibility

· Has high expectations in getting things done

· Is self-driven / motivated

· Is a People person

· Has a high EQ

· Is adaptive & flexible

· Is passionate about fitness and fitness for clients & transformations

· Has basic knowledge on nutrition

Job Description:

· To handle new trainees in all aspects, organise and plan all upcoming classes with the team.

· To work closely with owner and relevant team, to discuss and come up with new strategies regarding sales and training methods.

· Take part, socialise and assist in events held by the company.

· Research and understand new trends in the fitness industry.

Requirements:

· CPT cert, CPR & AED

· Be able to handle group classes

· Planning and organising skills

· High communication skills

· People management skills

· Knowledge in Hyrox training, techniques and race preparation

· At least 2 years in the fitness industry

· worked with at least 100++ clients

Remuneration:

· $2500 - $4000 depending on experience and qualifications (with 2 months’ probation)

Additional benefits:

· 50% off exclusive Ems Certification (Recognised overseas)

· Complimentary team tickets to major fitness events such as Standard Chartered events, Hyrox , Spartans , and many more

· CPF

· Medical benefits

Work Arrangements:

• Work Location: In person

Please submit your updated and comprehensive CV to: [email protected] for a P&C discussion. Your CV should be updated and in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date.

For quicker processing, please indicate the position applied for on the subject header. We regret to inform that only shortlisted candidates will be notified. However, if you are not selected, we will explore other positions for you, in the near future. All applications will be treated with the strictest confidence.

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provides challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find a strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Our client advocates fair employment practices, recruits talents based on merit and fit with their corporate values and complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. They are committed to achieving diversity and creating an inclusive working environment. They welcome all applications irrespective of social and cultural background, race, gender, age, religious belief or nationality.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Grace HR Solutions will be collected, used and disclosed by or on behalf of Grace HR Solutions to determine or investigate your suitability, eligibility or qualifications for employment with Grace HR Solutions and/or its clients and manage your application for employment with Grace HR Solutions and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

ANDY LUCAS | CEI No: R24123824 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A

Company Overview

Grace HR Solutions is a boutique professional recruitment consultancy involved in the recruitment of permanent, contract, and temporary positions. We are fully committed to achieving excellence in every assignment through leveraging our vast candidate pool, industry connections, and strategic insights. As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services. We strive to be efficient and effective in matching the right candidate to the right job. Reach out to us to discover even more about how we can help you with all your staffing needs or your own career

Schedule:

• Monday to Friday, 7:30 a.m. to 4 p.m.
• Saturday, 8:30 a.m. to 2:30 p.m.

(Other flexible working hours are subjected to clients arrangements and classes held.)

Location:

• Singapore (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $2,500.00 - $4,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Gym membership
• Professional development

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus

License/Certification:

• CPT (Required)

Work Location: In person

Benefits:

• Competitive salary of up to $4,700 + variable bonus + AWS
• 5-day work week (Monday to Friday) with regular hours for work-life balance
• Opportunities to develop and execute strategic sales plans in logistics
• Gain experience with international and intra-Asia market development
• Collaborative work environment with cross-functional team involvement

Job Description:

We are looking for a Business Development Manager to drive growth and develop innovative marketing strategies. Focusing on local and intra-Asia markets, you will build and maintain strong relationships with clients and partners, negotiating advantageous terms and working closely with in-house experts. This role combines strategic planning, relationship building, and proactive sales execution to increase overseas routing orders (RO) and enhance customer loyalty.

Roles & Responsibilities:

• Develop new business opportunities and drive client acquisition
• Build and nurture relationships with existing clients to identify sales leads
• Serve as the primary point of contact for client inquiries and feedback
• Conduct market research to identify potential clients and emerging trends
• Design and execute sales strategies to meet revenue and growth targets
• Work with the sales team to develop proposals and presentations
• Negotiate terms with clients, ensuring beneficial agreements
• Collaborate with internal teams (operations, customer service) for seamless delivery
• Provide regular sales reports and insights to the management team
• Maintain high customer satisfaction through proactive communication and problem-solving
• Stay updated on industry trends and competitor activities
• Handle tenders, RFQs, and Bids as needed

Requirements:

• Proven experience in business development or sales within the logistics sector
• Strong understanding of local and intra-Asia markets
• Excellent communication and negotiation skills
• Ability to work independently and collaboratively in a team
• Proficient in sales strategy development and client relationship management

Additional Information:

• Salary: Up to $4,700 basic + variable bonus + AWS
• Working Location: Alps Ave, Singapore 498801 (Second Office)
• Working Days: Monday to Friday, 9am - 6pm

Our client is a luxury brand group specializing in fine jewellery and known for its exquisite engagement and bridal jewellery, commitment to masterful craftsmanship.

• Oversee daily activities, ensure efficient administration, and maintain high standards in customer service and visual merchandising.
• Create long-term plans to boost sales targets, brand awareness, and overall profitability.
• Train, motivate, and supervise the sales team, ensuring effective onboarding and accountability for performance.
• Provide personalized shopping experiences, manage key customer relationships, and maintain the client database.
• Plan in-store events, analyse sales data, and ensure optimal stock levels while managing the store budget.
• Work with the marketing team and corporate office to enhance client experiences and ensure timely submission of sales reports.

Requirements:

• GCE 'O' and above
• At least 5 years of experience as a Manager in the Fine Jewellery and Hospitality industry.
• Proven track record in retail sales.
• Strong organisational and customer management skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities:

• Develop and implement department procedures, ensuring compliance with safety regulations and standards
• Oversee and coordinate the daily engineering operations, including conducting routine inspections and maintenance of machinery
• Manage the maintenance budget, ensuring efficient allocation of resources
• Supervise engineering staff, including hiring, training, and performance management
• Prepare preventative and maintenance schedules
• Identify and address potential issues before they result in equipment failure or downtime
• Collaborate with other departments to prioritize maintenance needs and manage work orders
• Manage inventory of maintenance equipment
• Prepare and present reports on maintenance operations and costs
• Keep abreast of advancements in maintenance and repair technologies

Requirements:

• At least Diploma or Degree in Mechanical Engineering / Chemistry or equivalent
• 3 to 5 years of relevant working experience in Chemical Industry
• Strong knowledge of chemical plant management and ESH regulations
• Strong planning, people management, analytical, and problem-solving

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Key Responsibilities:

• Manage full spectrum of HR & Office Administrative functions including recruitment, onboarding & offboarding, employee relations, performance management, as well as office administration.
• Ensure compliance with Singapore's employment regulations and HR best practices.
• Review and improve existing HR policies and procedures to enhance workplace efficiency.
• Handle employee engagement, well-being programs, and retention initiatives.
• Address and resolve HR issues, grievances, and disciplinary actions.
• Oversee employee training and development programs.
• Oversee office administration, ensuring seamless day-to-day operations.
• Manage office facilities, supplies procurement, and administrative budgets.
• Ad hoc duties as assigned.

Requirements:

• Bachelor’s Degree in Human Resources, Business Administration, or equivalent.
• At least 3 - 5 years of HR & Office Admin experience.
• Good understanding of local employment laws and regulations.
• Ability to start work within short notice will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

JOB SUMMARY

• This role supports and executes the following under the direction of Director Client Service Strategy and Initiatives

RESPONSIBILITIES
Strategy

• The TB Cash Client Service Management function reports to TB Cash COO. The Cash Client Service Transformation role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver committed benefits; this includes:
• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business
With guidance from the project / initiative lead:

• Design, implement and analyse client surveys to gather insights and feedback
• Develop and maintain capacity models to identify potential bottlenecks and areas for improvement
• Independently undertake business analysis and Programme Management design activity in support of FFG transformation initiatives
• Support the implementation and adoption of digital service functionality across CIB clients and frontline Service teams
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure reports and presentations are timely, accurate and aligned with organizational goals
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• More than 3 years of experience in client surveys and transformation programme management capacity (e.g. monitoring and tracking strategic projects, programs and initiatives) in Banking
• Proficiency in survey tools and analytics software will be an added advantage.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Ensure ongoing training and development for professional and personal growth

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services;

Our Ideal Candidate

• 4+ years of experience in a transformation project capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to facilitate change delivery, identify key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Good presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• CIB Technology
• Other CCIB stakeholders
• Risk, Legal, Audit and Compliance, where relevant

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Description

We are looking for an experienced and dynamic Customer Service Manager to oversee our customer service operations. The ideal candidate will play a key role in delivering exceptional customer service and driving satisfaction in the travel industry. You will be responsible for managing customer inquiries, handling feedback, resolving complaints and leading a team to meet service excellence standards.

Responsibilities

• Provide customers with comprehensive information and advice on our products and services to enhance their experience.
• Respond promptly and professionally to customer phone and email inquiries, ensuring timely resolution of issues.
• Handle and resolve customer complaints effectively and efficiently, ensuring customer satisfaction and service recovery.
• Act as a duty/floor manager, overseeing the operations of the counter staff and ensuring smooth day-to-day activities.
• Prepare monthly performance reports and customer service feedback for management, identifying areas for improvement.
• Monitor and maintain high customer satisfaction levels through proactive problem-solving and effective service recovery.

Requirements

• Minimum of Diploma or GCE O Level qualification in any field.
• 3 to 5 years of relevant experience in the travel industry, particularly in customer service, handling client feedback, resolving complaints, and monitoring satisfaction metrics.
• Bilingual in English and Mandarin (spoken and written), with the ability to liaise with associates and clients.
• Mature, well-organised, and able to take initiative with the ability to work independently.
• Excellent communication and public relations skills with a pleasant and professional demeanour.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Please include the following in your application:

1. A recent photograph
2. Reason for leaving your last employment
3. Current and/or last drawn salary
4. Expected monthly salary
5. Availability

We’re seeking an energetic and motivated Customer Service/ Account Manager to join our dynamic team.

In this role, you’ll be responsible for managing client accounts, building and maintaining strong relationships, and ensuring exceptional service. If you're passionate about connecting with clients, thrive in a fun work environment, and have a proactive attitude, we'd love to meet you!

Job Descriptions:-

• Account management - Servicing customers to conduct product installation, training, maintenance, and troubleshooting
• Maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

Job Requirements:-

• Diploma/Bachelor's degree from recognized institutes
• Preferably with 1-2 years of experience in customer service/ client servicing/ account management or similar capacity
• Non-experience candidates are welcome to apply as training will be provided
• Comfortable with travelling for client visiting (for deployment, training purposes)
• Result-oriented and able to work under pressure
• A good team player with roll-up-sleeves attitude
• Good communication and presentation skills
• Able to start work immediately or within short notice is highly preferred!

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button.

We regret only shortlisted candidates will be notified. Thanks for applying!

• Handle day-to-day operation
• Meet account SLA deliverables and reporting
• Manage customer escalation
• Manage operation team, operation cost and drive cost saving
• Manage partners
• Redefine current process to improve efficiency
• Daily/Weekly/ Monthly Reporting
• Work with Service desk team on reporting and SLA
• Define and work to continuously improve the operational ecosystem supporting the accounts
• Coordinate with internal teams to ensure contractual service level agreements (SLAs) are met for all allocated accounts
• Oversee infrastructure upgrades, modifications and deployments with customer impact
• Manage all operations and delivery related conversations with the customer
• Work with internal teams to develop problem management framework and service improvement plans
• Act as a primary contact for customer queries and issues and put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted
• Look end to end across service delivery management processes, as well as upstream and downstream processes
• Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status
• Lead action planning to tangibly improve the above
• Supporting the leadership team as a compliance/audit point of contact – including and not limited to audit engagements

Job Requirements:

• Degree / Diploma holder
• At least 4 to 5yrs of relevant experience
• 5 days work (9am to 6.30pm) at Raffles Place
• Bank working environment
• Salary up to $8000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Job Description & Requirements

We are seeking dynamic and results-driven Sales / Account Executives / Managers to join our team. In this pivotal role, you will build and maintain strong, long-lasting client relationships, understand client needs and objectives, and drive sales growth by opening new accounts and expanding our footprint within existing accounts in professional service and staff augmentation business. This role is ideal for individuals who excel at creating and nurturing professional relationships, are skilled at identifying and seizing opportunities, and thrive in a collaborative team environment.

Key Responsibilities:

Sales and Business Development: Proactively prospect for new clients, make sales calls, and negotiate contracts. Open new accounts by delivering a tangible value proposition to clients, understanding their needs, opportunities, and challenges.

Client Relationship Management: Build and maintain strong, enduring client relationships. Serve as the main point of contact for client inquiries, concerns, and escalations.

Strategic Account Planning: Develop a comprehensive understanding of our services and how they align with client needs. Identify opportunities for upselling or cross-selling to enhance client success and revenue growth.

Geographic Account Mapping: Skilfully map accounts geographically to optimize market penetration and uncover growth opportunities. Use geographic insights for strategic planning and tailored client solutions.

Collaboration with Internal Teams: Work closely with colleagues, HR and Finance teams to ensure a coordinated approach to account management.

Sales Administration: Handle administrative tasks associated with the role, including preparing sales reports, managing customer databases, and tracking sales activity.

Requirements:

• Proven sales and recruitment experience, with a strong track record in client management, account management and 360 recruitment.
• Deep understanding of sales techniques, strategies, and processes, with the ability to develop and execute effective sales strategies.
• Curiosity, accountability, and understanding of the fast-changing technology landscape are the key
• Excellent communication and interpersonal skills, with the ability to engage and build rapport with clients and team members.
• Strong analytical skills, with the ability to map accounts geographically and identify strategic opportunities.
• Ability to work effectively in a fast-paced environment, manage multiple priorities, and adapt to changing market conditions and client needs.
• A customer-focused mindset, with strong problem-solving abilities and a commitment to excellence.
• Proven sales experience and expertise in IT Industry

We Offer:

• Competitive salary and performance bonuses.
• Comprehensive benefits package.
• Opportunities for professional growth and development within a supportive and collaborative environment.
• A dynamic workplace culture that values innovation, teamwork, and customer satisfaction

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

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ii)Provide professional nail services including manicure and pedicure, nail extension and gel nailservices

iii) Provide eyelash extension and hair extension

iv) Promote products and services, assist the customers for the selection of products and services