Total 5 Director/C-Level customer service manager job vacancies in D27 Yishun, Sembawang

Role:

The candidate will spearhead sales strategies and lead the regional teams to drive revenue growth in the Rest of Asia (ROA) region. The candidate will lead marketing intelligence analytics, expand and penetrate emerging and new markets by developing strategies to extend sales and support profitable aftermarket sales growth. The candidate is responsible for customer engagement, key performance indicators (KPIs) and targeted market segment and to promote the Company’s brand awareness. The candidate will direct customer-centric strategies initiatives to advance leading position in the region.

Responsibilities:

· Engage external senior business partners and ensure product and service level delivery, ongoing business retention and new account acquisitions.

· Maintain rapport with counterparts in other regions and alignment on CRM tools and processes as well as Global Key Account Management expectations.

· Business partner to Product Innovation Centre (PIC), Product Lifecycle Management and R&D Management.

· Build rapport with stakeholders of key accounts by maintaining a long-term customer relationship, “Win” with customers and maximizing “lifetime values” of key accounts.

· Direct implementation and execute the key target account development with SMT Solution's comprehensive product portfolio.

· Ensure successful execution of Service Excellence on after-sales service standards and delivery systems.

· Understand customer and market demands and drive efforts to achieve Customer Satisfaction Index.

· Actively identify opportunities aligning to the business activities.

· Execute development of local SMT Solutions Capabilities and Expert Knowledge competencies in ROA.

Qualifications:

· Bachelor’s degree preferably in engineering /business-related discipline and proven track record /experience in managing successful businesses.

· Minimum 15 years of multi-faceted management experience, successfully managing and leading a medium to large sized team, preferably in the capital equipment, aftermarket services or consumables businesses.

· Expert working knowledge of electronics manufacturing industry in the field of SMT and Advanced Packaging manufacturing processes.

· Excel in managing and implementing changes and strive well under pressurised situations.

· Demonstrate maturity, confidence, self-awareness, integrity to initiate and influence change to win business.

· Strong leadership capabilities.

About Us:

Micron is a global leader in memory solutions, groundbreaking transformative technology that shapes how the world uses information to enrich life for all. With a history spanning over 40 years, Micron has been instrumental in major technological advancements, providing efficient memory and storage systems for diverse applications. As the world transitions to an economy where data drive value creation, Micron plays a pivotal role, with data becoming the new business currency, and memory and storage are strategic differentiators that redefine how we extract value from data, enriching lives globally and redefining society. Micron is also committed to sustainable development, focusing on employee health and safety, environmental quality, and community support.

Main Responsibilities:

Reporting to the Senior Director, Supply Chain Optimization, you will play a pivotal role in optimizing end-to-end inventory and exceeding customer delivery performance expectations. This role is essential for uncovering rich and actionable inventory insights, ensuring working capital is accurately deployed, and delivering outstanding customer experience. You will lead global teams which are responsible for alignment of customer service level targets to demand segments, multi-echelon inventory optimization, cross functional facilitation to improve inventory health, disposition of impaired inventory, management of customer stated lead time policies, and inventory reserves management.

Other Responsibilities:

• Lead and develop the Inventory Optimization, Inventory Management, and Customer Service Level teams.
• Oversee multi-echelon inventory optimization and other supply chain policy management.
• Measure inventory health and implement proactive and reactive strategies for improvement.
• Define and manage structural Days Inventory Outstanding (DIO) targets.
• Facilitate multiple cross functional inventory and service level forums.
• Collaborate with Assembly & Test, Quality, Engineering, and New Product Operations teams to improve inventory processes.
• Be responsible for quarterly reserves and write-down processes for raw materials, in partnership with Finance.
• Monitor and improve customer service levels, balancing inventory levels to meet service expectations without compromising financial performance.

You Are:

• An outstanding leader with a consistent track record in leading supply chain, industrial engineering or relevant areas, with strong analytical and problem-solving skills, and the ability to drive critical initiatives in a highly organized and adaptable manner
• Possess a Bachelors’ Degree or above and at least 12 years of work experience across key business functional areas such as inventory management, supply chain, manufacturing or a related field.
• Strong understanding of semiconductor product and manufacturing processes.
• Excellent interpersonal skills with the ability to work & collaborate at all levels and influence partners without direct authority.
• Passionate about driving improvements and achieving operational excellence.
• The ability to form collaborative partnerships with internal and external partners.

1. Looking for a skillful candidate
2. Candidate must work in contruction civil structure more than 5 years & obove
3. Negotiation & discussion with supplier & clients
4. Candidate must able to draft, read a drawing, calculte the material cost for each project tender
5. Knowlege of material type & its property from each supplier
6. Knowledge of BCA's requirement
7. Able to work under pressure & fast pace working environment

Responsibilities:

• Provide strategic senior counsel to clients in the food, consumer, lifestyle, and hospitality sectors.
• Lead integrated communications with content activities across client accounts, maintaining strict adherence to brand standards with a strong focus on public relations and earned media.
• Plan and manage data-driven marketing communications and content strategies rooted in an earned approach that drives action and impact, demonstrating a clear understanding of the marketing funnel.
• Oversee dynamic content plans across multiple platforms, ensuring they are strategic and support clients’ brand and business goals in the food industry.
• Exhibit strong writing skills with an adaptable style and tone across luxury and lifestyle sectors; experience with long-form copywriting is ideal.
• Ensure accurate tracking of campaign performance and earned results, producing actionable insights.
• Stay abreast of industry, social media, and pop culture trends, particularly those relevant to the food industry and supply chain, proactively leading the charge to ensure content is relevant, interesting, and culturally sensitive.
• Present ideas and results confidently, engagingly, and empathetically.
• Maintain client satisfaction, ensuring client renewal and team retention by delivering work on time and within budget.
• Mentor junior team members in an open and positive manner.
• Collaborate closely with senior management on business development strategy and execution, including lead generation and proposal development.
• Serve as the lead point of contact for all customer-related matters.
• Forecast and track key account metrics.
• Develop trusted advisor relationships with key accounts, customers, stakeholders, and executive sponsors.
• Drive new customer and market development within the food industry and supply chain sectors.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
• Assist with high-severity requests or issue escalations as needed.
• Preference for candidates with experience in food industry and supply chain sales.

Requirements:

• As our Key Account Manager in Singapore, you will lead Njord’s commercial business development in the Far East, working out of Copenhagen and Mumbai, and reporting to the Client Director.
• Njord already collaborates with a broad range of clients, shipowners, and charterers in the Far East, including Singapore, Japan, and Indonesia.
• In this role, you will further develop business opportunities and revenue growth, expand our market share, and handle the entire sales process to ensure delivery against key performance metrics with a strong emphasis on new business sales.
• At least 6 years and above of working experience in a related field, with specific experience in the food industry and supply chain management, is required.
• Experience in developing and executing major accounts, delivering client-focused solutions based on customer needs is an advantage.
• Experience in handling high volume sales or bulk tender.
• Proven track record of consistent quota achievement and results-driven performance.
• Good working knowledge of food industry and supply chain products and services.
• Known as a 'people person’ with a curious nature and enthusiasm for lifestyle and culture.
• Passion for storytelling and belief in the power of a good story to drive commercial impact.
• Digital native with daily use of social media and awareness of global events beyond Singapore.
• Instinctive understanding of brand tone of voice, style, and what makes a brand great.
• Previous agency experience, including crisis management experience, is essential.
• At least 6+ years of public relations/marketing communications experience.
• Strong presentation, sales, negotiation, and influencing skills.
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.
• Ability to understand business requirements and qualify sales opportunities.

Main Responsibilities:

• Provide account leadership and direction throughout the pre- and post-sales process.
• Conduct sales activities, including prospecting and developing opportunities in large/strategic accounts within the food industry and supply chain sectors.
• Take ownership and organize the sales pipeline in coordination with Njord’s strategic partners.
• Continuously improve and optimize the sales process.
• Generate qualified leads and develop new clients.
• Expand general industry knowledge and understanding of competing solutions in the food and supply chain markets.
• Recommend and co-execute marketing strategies.
• Collaborate closely with our team of technical experts to ensure an exceptional customer experience and reach revenue goals.

Job Description

• Lead and manage facility teams, including senior managers, managers, executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Ensure compliance with health and safety regulations within the facilities by implementing measures to mitigate risks and maintain a safe working environment.
• Oversee the management of all operators and contracts, ensuring premises are well-maintained and meet contractual requirements.
• Ensure that all maintenance and work programs outlined in the project are carried out within the agreed response, delivery, and completion times.
• Take responsibility for preparing tender specifications, post-contract, and renovation projects.
• Prepare monthly reports and conduct regular meetings with operational teams, management, vendors, and clients.
• Manage budgets effectively, allocating resources efficiently, and anticipating possible delays and budget overruns.

Requirements:

• Possess at least 15 years of experience in related Facility Management or equivalent.
• Hold a minimum Diploma/Degree in Architecture, Engineering, Real Estate, Building/Facilities Management, or equivalent.
• Demonstrate strong analytical and organizational skills with the ability to work independently and meet challenging goals within tight timelines.
• Leadership ability and capacity to work under pressure in a complex environment.