Total 610 customer service manager job vacancies in CAA-Changi Airport Terminal 2

Job Scope

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Run a safe, injury/accident free workplace

Job Requirements

• Conflict Management
• Organization
• Decision-Making
• People Management
• Data Entry Skills
• Data Processing Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking Skills

Job Description

-In charge of handling arrival and departure passengers, coordinating and assisting passengers at the check-in counter.

-Handle irregularities and complaints occurring from handling process and reporting to head quarter.

-Ticketing and reservation.

-Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors(UM), VIP passengers and passengers needing wheelchair assistance.

-Handle all the expenses and revenues of the department.

-Answering telephone calls and general passenger handling duties in the Passenger Service Section.

-Direct passengers through Customs, Immigration, and Quarantine, as required.

-Design and development of the in-flight catering both on the variety and quality as well as product quality control.

-Handle special tasks assigned by management and other ad hoc duties.

Requirements

-At least 10 years of working experience in airport passenger service at airline company.

-Customer oriented with pleasant disposition and ability to communicate with all level of people.

-Pro-active, self motivated individual who works well independently.

-Excellent interpersonal, written and oral communication skills.

-Japanese communication skill of JPLT N1 or eqivalent is required for this post, for accurate and prompt communication and direction to the relevant departments at the Tokyo head office, in the event of an emergency.

-Extensive knowledge of international and Japanese regulations of aviation industry.

-Proficient in MS Word, Excel, PowerPoint and other software.

• Plan, execute, and monitor marketing campaigns across various platforms (e.g., digital, social media, traditional).
• Manage campaign budgets, schedules, and resources efficiently.
• Track and analyze campaign performance, adjusting strategies as needed for optimization.

Skills and Competencies:

1. Strategic Thinking:Ability to think critically and develop effective strategies to meet company objectives.
   
2. Digital Marketing Expertise:Proficient in digital marketing tools and techniques, including SEO, SEM, Google Analytics, email marketing, and social media management.
   
3. Data Analysis and Interpretation:Strong analytical skills with the ability to interpret data and adjust strategies accordingly.
   
4. Creativity:Ability to develop creative campaigns and solutions that resonate with target audiences.
   
5. Leadership and Team Management:Proven ability to lead and motivate a team while collaborating across departments.
   
6. Communication Skills:Excellent verbal and written communication skills for internal and external audiences.
   
7. Project Management:Strong organizational skills with the ability to handle multiple projects and deadlines simultaneously.
   
8. Customer Focus:Ability to understand customer needs and deliver effective marketing solutions.
   

Job Description & Requirements

1. Formulate and provide directives for Production Department in meeting organization's goals and committed to Quality Management System.
2. Accountable with the assigned factory sections in terms of production, New Model Development, Customer Service and Support, Supplier and Materials Management, Logistics and Transportation.
3. Analyze section profit/loss of projects and providing cost control and cost effectiveness strategy.
4. Provide production & material planning in ensuring production efficiency and on time delivery.
5. Ensure effective control of machine up/down time and well scheduled and optimized planning in machine / work-center load.
6. Manpower balancing and deplaoyment strategy with manpower skill set.
7. Continuous improvement program to ensure productivity, cost and quality effectiveness, general housekeeping and safety.
8. Formulate, identify and conduct management / training workshop to initiate / facilitate staff in aligning organizations missions and objectives and actions plans.
9. Support other function activities within the company to achieve the overall business goals and objectives.
10. Implement process improvement.
11. Authorize the appropriate use of performance monitoring and statistical techniques.
12. Ensure and coordinate the implementation of risk assessment and risk contol of medical devices.

Requirements:

• Preferred to have Diploma / Degree in Mechanical / Precision Engineering or equivalent.
• Minimum 6 years in a Manufacturing environment (preferably in Precision Engrg / Sheet metal industry) and with at least 4 years of supervisory capacity.
• Exposure with involvement in newly factory, product / process set-up is much preferred.
• In-depth understanding of manufacturing cycle and good budgeting control.
• Strong leadership with good analytical and problem solving skill, as well as dynamic in planning and result oriented.

Responsibilities:

Facility Setup and Infrastructure -

• Oversee the selection and setup of production line within the existing facility.
• Ensure infrastructure meets required quality and regulatory standards.

Project Planning and Execution -

• Develop comprehensive project plans, timelines, and budgets in collaboration with the WW programme management team.
• Define project scope, objectives, and deliverables in collaboration with each functional manager.
• Identify key milestones and ensure on-time, on-budget completion.

Process Development -

• Establish and document standardized production processes & Implement lean manufacturing principles to maximize efficiency.
• Collaborate with WW team to tailor and transfer WW standard production process for local use.
• Ensure that Make-To-Order processes are optimized to meet global customer demands efficiently, including availability and use of loaners.

Team Leadership -

• Ensure the training and management of cross-functional teams, including production staff, engineers, production planning team, etc are conducted and certified competent.

Stakeholder Management -

• Collaborate with internal and external stakeholders, including suppliers, customers, and WW team & Provide regular project updates to them.

Operational Readiness -

• Conduct test runs and process validations before full-scale production.
• Develop operational protocols & prepare for long-term operational sustainability and scalability, integrated into the existing operational model and activities.

Make-to-Order (MTO) Operations -

• Implement and manage Make-To-Order production workflows to fulfill custom orders efficiently.
• Coordinate closely with sales and customer service teams to meet diverse global customer requirements.
• Ensure timely delivery of high-quality, customized avionics equipment to international customers.

Requirements:

• Degree in Engineering, Operations Management, or Project Management, or a related field
• Minimum 5-8 years working experience in equivalent function
• Knowledge of business operations in an industrial environment with strong analytical skills
• Proven experience in project management in a worldwide matrix environment
• Demonstrated leadership in setting up new production facilities and operations, managing direct/indirect cross-functional teams
• Excellent communication, problem-solving and stakeholder management skills
• Able to attend virtual meetings after office hours (With French counterparts)

Other information:

• 1 Year Contract
• Working Location: Changi
• Working Hours: Monday - Friday, 9am - 6pm
• Company shuttle bus service is provided from designated MRT stations

• Implement and standardized supply chain processes, methodologies and tools across the APAC region for chemicals; drive improvements in operational excellence using Lean Six Sigma and other approaches.

• Develop roadmap for and execute the business plan for Chemicals APAC, driving efficiencies and synergies while ensuring customer service, quality and delivery metrics are maintained/improved.

• Support future M&A, such as operational due diligence and operational integration for acquisition.

• Drive the implementation of supply chain IT systems; scout for, select and implement new technologies and systems and processes.

• Continuously build team capabilities through individual and team development programs.

• Develop and drive the sales activity.

• Work across all Lines of Businesses and functional areas to identify and jointly implement cost saving and service enhancing opportunities and initiatives.

• Develop and maintain strong positive relationships and communication with key external customers, including the delivery of plans to optimize the value proposition.

• Represent the Chemicals APAC BU to internal stakeholders, such as the C-Suite and financial sponsors, and external stakeholders, such as customers and suppliers.

Build a culture that supports the strategic direction of the organization, fostering an environment that values individual as well as team contributions, encourages innovation, champions change, and values diversity.

To ensure guests would feel safe and secure in our hotel, appropriate security levels necessary. As Assistant Security Manager, you’ll be implementing safety and security policies in accordance with IHG standards – emphasizing to remain alert at all times to team members. By allowing guests to feel safe, it would encourage repeat visits. You will assist in the security operations and ensure there are enough coverage from Security Team to manage activities in the hotel.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Report to Manager all hotel property deficiencies and safety or security hazards
• Monitor staff clocking on and off duty
• Conduct regular locker checks with Human Resources
• Conduct trainings for security officers, hotel colleagues and random checks of key registers in various departments in the hotel and report on discrepancies
• Check all packages and passes of employees entering and leaving the building
• Manage team including training, coaching, counselling, disciplining, quarterly check-in, yearly review etc.
• Identify & train talents for promotion
• Liaising and contacting vendors
• Administer efficient roster planning and scheduling
• Responsible for the safety and security of guests and employees
• Implement procedures and initiate action immediately for security and emergency incidents
• Be thoroughly familiar with and guided by hotel’s emergency plan in any case of fire outbreak
• Maintain a vigil 24 hour surveillance on areas frequented by guests and all work areas
• Ensure no undesirables loiter in or around the hotel premises
• Prevent gambling and sabotage on hotel premises
• Assist superior in the preparation and management of the department’s budget and is aware of financial targets
• Liaise with other departments for security matters whenever necessary

What we need from you?

• Minimum ‘O’ Levels or equivalent
• Security License and relevant WSQ Training Certificate
• Minimum 2 years of related work experience

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Description

Key Responsibilities

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Responsibilities:

• Prepare and evaluate equipment to be used in on-site troubleshooting and analysis
• Review work order and related documentation to determine tasks to be performed in the troubleshooting assignment
• Discuss assignment with internal technical representatives and customer’s representative to understand the nature of the problem and ensure that the product was properly assembled according to specifications
• Assist with coordinating the installation of hardware as required
• Test mechanical and electrical components, using the appropriate tools, and replace faulty components as necessary
• Track and trend on-site problem detection and resolution
• May train customer’s staff as required
• Make technical recommendations on product improvement, reliability and troubleshooting techniques and tools based on product performance
• Work closely with senior engineers on the resolution of the more complex and difficult problems in the field
• Train lower level technicians
• Monitor processes and assemblies for product Design for Manufacturability (DFM) issues and drive feedback through appropriate channels
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction

Requirements:

• Nitec/ Higher Nitec in Engineering with 1 -2 years of relevant experience. Fresh Graduates are welcome to apply
• Diploma in Engineering with few years of relevant experience will be considered for Engineer position

• Manage the Frontline staff in the assigned terminal
• Provide leadership, motivate and lead the staff in the terminal
• Work closely with HR and Operations Executive on recruitment needs
• Drive sales and work on sales initiatives to maximize sales potential and achieve sales targets
• Monitor, discipline and counsel staff on their sales performances and work conduct/behaviour

1. Knowledge of the products
2. Sales Skill
3. Serving attitudes
4. Complaint Handling
5. Team work
6. Keep rules and regulations
7. POS handling

• Schedule the team roster to maximize sales with matching the traffic trend
• Confirm the team roster of the terminal
• Set the commission scheme with OPM and monitor commission payouts
• Proposal and working with internal teams to increase sales, such as promotions
• Report sales and plan to archive the target

1. Yearly sales report and forecasting
2. Half-year sales report and forecasting
3. Monthly sales report and forecasting

• Handle and resolve customer’s complaints and work closely with CS team
• Review stock levels and work closely with logistics dept.

1. Monitor replenishment process and ensure adequate stock level
2. Ensure minimum out of stocks inconvenience for customer to maximum sales opportunities

• Ensure pleasant, attractive and safe environment in store

1. Review visual merchandising in store and work closely with VMD team
2. Ensure products are displayed in safe manner
3. Report to Managing Director for accidents in store

• Responsible for the strict adherence to all established operational policies and procedures

1. Establish policies and procedures relating to operation and ensure its adherence by all frontline staff
2. Work closely with security team on STEB & LAGS regulations

• Work closely with MD team to communicate with vendors
• Work closely with Marketing team to plan promotion
• Work closely with Finance team to ensure proper handling cash in store
• Operational Processes and Standard Operating Procedures (SOP) maintenance and updates

Working Hours:

Monday - Friday, office hours.

Requirement:

• 8 years of related work experience in retail operations, preferably in a FMCG or retail environment
• Degree in Business or Management
• Self-starter with strong business acumen and result-oriented
• Outgoing, dependable, pro-active
• Good organizing skill
• Able to lead and coach
• Good judgment and mature business skill with the ability to build trust with all levels
• Good interpersonal, able to interact with all levels
• Good organizing, project and time management skills
• Good customer service focus to internal and external customers
• Good communication and interpersonal skills

(Only short-listed candidates will be notified)

C&B

• Basic Salary + Monthly Allowances + AWS
• AWS, Excellent Compensation Benefits
• Permanent position with Long Service Award

Responsibilities:

Business Development (Sales):

• Actively seek for new sales opportunities, identify potential projects, promote company services to prospective customers via various channel including social media
• Managing various sales accounts, providing utmost customer service experiences
• Follow up with potential customers closely and managing the gap to secure business opportunities
• Perform presentation to customers. Visit to their company & sites regularly
• Keep track of monthly sales performance and achieve revenue targets
• Analyze sales data, market trends, sales growth and customers’ feedback for improvement
• Prepares monthly reports, input and insights to management for customers’ needs and the competitor activities

Leadership (Management):

• Lead a team of 4-5 members, providing guidance and support to ensure individual met KPI
• Oversee the order processing and ensure on-time delivery to customers
• Provide problem-solving to fellow team members and lead them toward customer service satisfaction
• Prepare & conduct monthly/ad-hoc sales meeting contents
• Attend monthly management meeting and provides updates & status of Sales performances
• Involved in company’s welfare activity such as company lunch, bonding events & celebration

Requirements:

• Minimum Diploma level with at least 5 years of related working experience
• Preferred applicant with Construction supplies products related field
• Senior Sales Executive with leading a team experiences are welcome to apply as well
• Highly driven, able to motivate follow team members
• Excellent communication and presentation abilities
• Willingness to travel as required for meetings and visiting
• Must be self-motivated, resourceful and possess a pleasant disposition
• Ability to maintain confidentiality and work independently
• Ability to develop and maintain excellent working relationships with all internal & external personnel
• Applicants must be willing to work in Changi North Crescent

For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.

(Only shortlisted candidates will be notified)

Job Responsibilities:

1. Manage full spectrum of accounting functions in accordance with statutory requirements, financial accounting regulations, company policies and procedures
2. Supervise a small team, provide guidance, resolving accounting discrepancies and review their work
3. Review processes and internal controls and taking the lead as project leader for any automation or improvement in processes
4. Compiling financial reports and supervising month/year end closing activities
5. Review WIP and Debtors ageing report
6. Ensure revenue, expenses and accruals are recorded appropriately
7. Assist with annual budgeting & forecast exercise
8. Handle corporate tax, GST filing and overseas VAT matters, government statistical reporting etc
9. Liaise and coordinate with external parties on different aspects including but not limited to audit, tax agents and corporate secretary matters
10. Undertake any other ad hoc task assigned from time to time

Job Requirements:

1. Degree in Accounting, Finance, or Business with min. 5 years of relevant experience, preferably with large reputable organizations. Big 4 professional firms experience would be an advantage.
2. Proficiency in use of computer. Especially excellent MS-Excel skills is a must, experience in MS-Access, MS-PowerPoint, Dynamics is an advantage.
3. Strong team-player with good interpersonal skills.
4. Keen on personal development with long term commitment to the company.
5. Good communication skills – both written and oral with ability to communicate to both finance and non-finance teams.
6. Must be able to work under pressure and meet tight deadlines.

Who we are

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

Job Summary:

Vessel Resource Manager's Responsibility shall include the following but not limited to:

• Ensure timely availability of 3rd party chartered and owned vessels post mobilization ensuring efficiency and good planning of mobilizations and demobilizations.
• Provide day-to-day support to Project Manager(s), offshore Technical Coordinator(s), on equipment related queries and troubleshooting, liaising with equipment resource team on technical topics as necessary.
• Monitor and analyses the operational utilization of the company owned and 3rd party vessels ensuring optimized planning for maintenance days, and efficient management of any hired resources, with resulting guidance towards company procurement strategies in conjunction with Business Analysts.
• Support and guide the business on all matters relating to 3rd party offshore vessel selection based on fuel consumption, vessel reliability, DP performance, availability and costing through the project life cycle.
• Guide and support Commercial teams at project bidding stages, assisting project and operational teams with day-to-day operational performance and challenges, through to Lessons Learned (review and application) on project completion.
• Support Operations Manager(s) and Service Line Manager(s) in long-term resourcing strategies, and annual review / adjustment of hardware White Book Rates.
• Manage / perform annual maintenance OPEX budget planning for project equipment permanently installed on owned vessels.
• Manage the operations of company internally owned and 3rd Party survey and light-geotechnical vessel operations, including mobilizations while keeping safety of operations as top priority.
• Ensure timely vessel availability keeping mob / demob / maintenance time optimised and well planned.
• Ensure efficient selection of 3rd party vessels for projects with detailed scrutiny of vessel systems to ascertain the reliability (i.e., maintenance & reliability of vessel systems and minimising equipment down time)
• Ensure uptime for project equipment on owned vessels by ensuring proper planning and management of project equipment maintenance whilst they are onboard.
• Ensure that expenditure on mob/demobs is optimized by proper planning and budgeting.
• Ensure that day to day operations are planned systematically taking into consideration any SIMOPS and work collectively towards achieving a zero harm environment.

About You

Vessel Resource Manager (VRM) will be a qualified and experienced Marine Engineer / Naval Architect with operational and maintenance knowledge of electrical, and mechanical (hydraulics) systems. Ideally the VRM should have sailed as a minimum 2nd Engineer (unlimited) and / or possess a minimum 8 years of shore experience managing various types of Offshore Vessels (DP1/2/3) including preparation of technical budgets and understands BIMCO charter party contracts. It is desirable if he has a high-level knowledge of geophysical survey and / or seabed light-geotechnical site investigation, and technical equipment used to conduct such operations.

What we offer

• Competitive salary with Annual Wage Supplement
• Generous paid-leave
• Career & training opportunities (international opportunities possible)
• Company shuttle from various pick-up at MRT stations across Singapore
• Collective health insurance and outpatient benefits;
• Employee Assistance Programme (EAP) to provide help when you need extra support.
• Additional benefits: Long Service Awards, Professional Membership, Weekly fitness-related activities, etc)

**Benefits may vary according to position/contract/grade level.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.

How to apply

• Please include your latest resume in the application.
• Please describe your working rights in Singapore (work pass sponsorship is subject to quota and availability).
• We regret to inform that we will only process applications made via our Careers website (and other linked portals) and only shortlisted applicants will be contacted.

Authorities and Responsibilities

1. Responsible for providing directives for the Quality Assurance Department in meeting management objectives.
2. Formulate, implement and evaluate quality strategies programs for the company.
3. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with auditors, customers, production and suppliers to meet the quality requirements.
7. Manage sub-contractors for on-time supply of treatment process, as well as meeting technical requirement.
8. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
9. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
10. Review and approve disposition program / action for nonconforming products.
11. Ensure that processes needed for the quality management system are established and implemented.
12. Report to top management on the performance of the quality management system, and note needed improvements.
13. Ensure the promotion of awareness of statutory, regulatory and customer requirements throughout the organization.
14. Ensure and coordinate the implementation of risk assessment and risk control of medical devices

The Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. He/She plans, directs or coordinates quality assurance programs and formulate quality control policies. He/She also works to improve an organisation's efficiency and profitability by reducing waste. He/She prepares and update quality documentation, basing their processes on a recognised standard such as ISO 9000 – Quality Management, published by the International Organisation for Standardisation. He/She supervises teams of inspectors who carry out the detailed assessment of products and their components at different stages of production. He/She recruits and trains supervisors, and provides them with documented quality standards as guidelines for their daily work. He/She also selects quality inspection tools and software to support the inspection team.

Competence Requirements:

• Diploma in Mechanical Engineering / Quality Engineering or equivalent.
• Minimum 6 years of solid experience in Quality Management in similar or related industry and 3 years in management level.
• Good knowledge in implementing and up keeping Quality Management System.
• Strong leadership and good interpersonal skills.
• A team player with strong sense of responsibility to ensure plant effective quality performance.

~ Assist in the implementation of company quality systems.
~ Conduct Quality Assurance audit.
~ Manage cause investigation for non-conformance.
~ Manage company quality systems.
~ Manage departmental activities and deployment.
~ Able to commute between Tuas Plant and Loyang Plant.

Responsibilities:

• Oversee daily restaurant operations, ensuring efficiency and profitability
• Recruit, train, staff schedule and manage staff to deliver exceptional customer service
• Inventory monitoring, manage suppliers, and control costs to meet budget goals
• Enforce health, safety, and hygiene standards in compliance with regulations
• Handle customer feedback and resolve complaints in a professional manner
• Prepare reports on sales, staff performance, and operational metric as and when required
• Plan and execute marketing initiatives to attract and retain customers

Requirements:

• Proven experience (min 3 - 5 years) as Restaurant Manager or in similar leadership role
• Sound knowledge and understanding of restaurant management, including financials and inventory control
• Excellent leadership, interpersonal, communication and organizational skills
• Ability to work in a fast-paced environment and handle multiple task efficiently
• Familiar with POS systems and basic accounting principles
• Flexibility to work weekends and holidays

Key Responsibilities

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

As a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers’ departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.

Key Responsibilities:

• Checking in passengers

• Service ambassador to assist and guide passengers on the use of Self Service Kiosk and Auto Bag Drops

• Gate handling duties including communicating with airline crews and coordinating departure activities with various departments

• Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa)

• Assisting passenger who require special assistance

• Any other Ad-hoc duties assigned by your supervisor

Requirement

• Minimum GCE ‘O’ Level or equivalent

• Able to perform rotating shift work including weekends and public holidays

• Customer Oriented and a good team player

• Comfortable with using computer

• Able to converse and write in English confidently

Working Location:

Terminal 4

Work Timings:

Rotating Shifts (Morning, Mid and Overnight)

Timing will vary depending on operational needs

Duties and Responsibilities

• Implement, maintain, and continuously improve on the Quality Management System.
• Assist in ensuring company and business units comply with the company’s standards, customer requirements, local statutory regulations, and International Air Transport Association (IATA) standards.
• Monitor and ensure all company documentation aligns with dnata Documentation System Standards.
• Monitor the accessibility and dissemination of all airline customer manuals to stakeholders.
• Lead the quality assurance program to ensure operations follow standards.
• Plan and conduct annual internal audits with qualified auditors for business units and contractors.
• Plan, schedule, and conduct inspections for the company via the d-auditor tool.
• Review work processes and workflows to improve operational effectiveness and meet KPIs.
• Facilitate external audits with stakeholders and monitor corrective and preventive measures (accreditation ISO 9001, ISAGO, and Airline Station Audits).
• Analyze and prepare data from audits, compliance checks, or other areas as requested for management reporting.
• Collaborate with HQ on projects (e.g., dnata hub modules) as part of continuous improvement.
• Support and assist in workplace incident investigations (if required).
• Review and update the corporate management manual and implement solutions to resolve quality issues.
• Support departments assigned to the company’s Crisis Management Plan.
• Ensure compliance with all workplace safety, security, and health policies and procedures.

Requirements

• Minimum Degree/Diploma in Aviation Management from a recognized tertiary institution.
• Minimum 10 years of working experience managing Quality Management Systems, preferably in airline or aviation services.
• Working knowledge of ISO 9001, ISAGO, and experience in audits.

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

Job Description

• Serve as main point of contact on daily operations issues, inquiries, and technical support request.
• Guide new customers through the onboarding process.
  Proactively identify potential issues or areas for improvement and take corrective actions to ensure customer’s satisfaction and retention.
• Identify opportunities to cross-sell additional products, services or solutions to customers based on their evolving needs and priorities.
• Collaborate with internal teams, such as sales to deliver tailored solutions and proposals that address customer’s requirements.
• Provide exceptional customer service and support to customers, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Problem solving and provide solutions to customers.
• Seek feedback from customers on their experience and satisfaction levels.
• Encourage satisfied customers to become advocates or references for the company.
• To ensure timely and accurate invoicing to customers, and at the same time, constantly evaluating the invoicing process to optimize the efficiency of Accounts Receivable.
• To ensure timely and accurate verification of vendors invoices.
• Participate in cross-functional projects aimed at enhancing warehousing, distribution and system processes, as well as digitalization and workflow improvement initiatives.

Job Requirements

• Diploma in Supply Chain or equivalent preferred
• 1 - 2 years' experiences in e-commerce transactions
• Ability to resolve customers' issues and complaints.
• Resilient & committed, independent whilst being able to work in a team.
• Possess good communication skills.

Job Description:

• Received enquiry from Sales or direct customer and forward to Planner with cargo details.
• Received rates from Planner, forward to Sales and follow cargo status.
• Create JOB in Cargoware for cargo details, shipper requirements and request Planner to proceed booking with quotation email.
• Provide booking confirmation to customer or Sales once received Planner.
• Manage HAWB process in Cargoware and activate service provider - Declarator for Export permit declaration.
• Monitor shipment status of uplift, arrival and any irregularity.
• Received inbound pre-alert from customer. Activate service provider - Declarator for Import permit and liaise with OPS for terminal clearance, breakdown or delivery (if any).
• AR process and ensure receipt payment from customers within granted period.
• Others - Source prices or solutions for businesses do not transit via SG if any enquiry from Sales through WCA network.

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in air freight industy or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

Job Description:

· Customer Service Support

· Main focal point between sales team and customers to ensure smooth day-to-day business operations

· Ensure that customer orders and transactions are processed in an efficient and timely manner

· Responding promptly to customer enquiries and provide professional customer support

· Liaise with Singapore Finance team and monitor customer accounts as required

· Liaise with Internal Stakeholders and monitor customer logistic movement

· Manage and support administrative elements for all sales activities

· Generate and disseminate reports

· Prepare the supporting documents to facilitate audit purposes

· Perform other tasks which may be assigned from time-to-time

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in commercial role, Online Market place or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

Main responsibilities:

• Ensure that fire safety requirements contained in the Emergency Response Plan are complied with at all times
• Supervise the maintenance of all fire safety works and systems in the premises
• Ensure that the occupant load of any part of any building does not exceed the capacity prescribed under the Fire Code at all times
• Conduct daily checks within the premises and remove or cause to be removed any fire hazard that is found within the premises
• Prepare and execute the Emergency Response Plan for the premises and distribute the Emergency Response Plan to the occupants of the premises
• Conduct fire drills for the occupants of the premises at least twice in every calendar year or on such occasion as may be directed by the Commissioner of SCDF
• Ensure that all occupants are familiar with the means of escape located within the premises
• Prepare fire safety guidebooks for the occupants of the premises; train, co-ordinate and supervise the Company Emergency Response Team for the premises in first-aid, fire-fighting and evacuation in the event of fire or other related emergencies
• Train the occupants in first aid, firefighting and evacuation in the event of fire or other related emergencies
• Co-ordinate and supervise the occupants within the premises in firefighting and in evacuation in the event of fire or other related emergencies
• Supervise the operation of the Fire Command Centre in the event of fire or other related emergencies
• Conduct at least 2 Table-Top Exercises within the premises each year and to evaluate, together with the Fire Safety Committee, the effectiveness of the Arson Prevention Plan and the Emergency Response Plan for the premises
• Prepare and implement the Arson Prevention Plan for the premises
• Notify the Commissioner of SCDF immediately upon the occurrence of any fire incident in the premises
• Organise campaigns, training courses, competitions, contests and other activities which will develop and maintain the interest of the occupants within the premises in establishing a fire safe environment
• Carry out such other duties as the Commissioner may require
• Conduct fire risk assessment of the premises:

a) at least once in every 3 years

b) whenever the Senior Fire Safety Manager becomes aware of any change in work processes or work activities at the premises which is likely to increase the fire risk at the premises; and

c) whenever the Commissioner directs a fire risk assessment to be carried out

• Perform checks to ensure that any fire safety works using alternative solutions meet the requirements set out in the operations and maintenance manual, if any
• Any other duties/tasks as directed by the Management

Requirements:

• Registered Senior Fire Safety Manager with SCDF
• Diploma/Degree with minimum 4 years of relevant working experience
• Proficient in English (spoken and written)
• Good computer literacy and proficient in Microsoft Office applications
• Strong communication skills
• Good organizational and problem solving skills
• Meticulous and able to multi-task and work in fast-paced environment
• Consistently participating in the Continual Profession Development programmes as a certified Senior FSM
• Able to work independently and as a team
• Certified in M&E and/or Facility Management will be advantageous
• Preferably with prior experience in migrant workers dormitory or managing large group of migrant workers

Work location:

Changi East