Total 96 customer service manager job vacancies in D08 Little India

• Job Description
  1. Handling day-to-day manpower coordination and cleaning operational matter.
  2. Monitor / Supervise periodic work for job site.
  3. Manage and handle client feedback and on-site incidents
  4. Team player, good problem-solving skills, and self-discipline.
  5. Able to communicate and dealing with senior worker.
• OTHER INFORMATIONS
• able to work on weekends / Public holiday.
• 5.5days/week

A service crew member's responsibilities include taking orders, serving food and drinks, and providing customer service. They may also help prepare food and handle cash.

Responsibilities

• Customer service: Provide friendly and prompt service, answer questions, and help customers with wrong orders
• Food and drink service: Present menus, take orders, and serve food and drinks
• Food preparation: Help prepare food, including cooking, cleaning, and wrapping
• Cash handling: Ring up orders, collect payment, and make change
• Billing: Prepare bills and itemize costs and taxes
• Order assembly: Check orders for accuracy and completeness, and pack for dine-in or takeout

Skills

• Communication: Be able to communicate well with customers and coworkers
• Food safety: Follow food safety regulations and have experience with food safety
• Cleaning: Be able to clean up after cooking and maintain cleanliness
• Physical fitness: Be able to work on your feet for long periods and work irregular hours
• Positive attitude: Be friendly, reliable, and punctual

Service crew members work in hospitality, food services, and retail industries.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Guest Service Executive - Front Office, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organisational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

Responsibilities:

• Lead and supervise the fabrication team, providing guidance and support to ensure optimal performance
• Develop and implement training to enhance team skills and knowledge
• Foster a positive work environment that encourages teamwork, innovation, and continuous improvement
• Plan, organize, and coordinate fabrication activities to meet production schedules and deadlines
• Foster good relationships within other shifts and work closely to ensure consistency
• Monitor fabrication processes to ensure adherence to quality standards
• Troubleshoot and resolve production issues promptly to minimize downtime
• Establish and enforce quality control procedures to ensure the highest standards of product quality
• Conduct regular inspections and audits of fabricated products and processes
• Collaborate with the Quality and Process Improvement Engineers team members to implement corrective actions as needed
• Manage inventory levels of raw materials and supplies necessary for fabrication processes
• Coordinate with procurement to ensure timely availability of materials and tools
• Optimize the use of equipment and resources to enhance productivity
• Promote a culture of safety within the fabrication department, ensuring compliance with safety regulations and protocols
• Conduct safety training sessions and regular safety audits
• Prepare and maintain accurate records of production activities, including output, quality metrics, and staff performance
• Generate reports for management on production status, challenges, and opportunities for improvement
• Utilize timekeeping system to monitor worked hours, planned leave, and unplanned absences
• Maintain Lean Management and 5S systems and monitor closely for adherence and continuous improvement
• Other duties and tasks as assigned

Required :

• Leadership and team management
• Quality control and assurance
• Technical knowledge of fabrication techniques
• Safety compliance and risk management
• Effective communication and interpersonal skills
• Managerial experience in a fast paced environment preferred
• Process documentation
• Excellent problem solving skills

We are looking for an experienced food service manager to join our team. The food service manager’s responsibilities will include ensuring that all meals are properly portioned and presented and resolving customer complaints. You should also be able to expedite service during busy periods by assisting in serving customers and processing payments.

To be successful as a food service manager, you should be detail-oriented and knowledgeable about food health and safety regulations. Ultimately, an exceptional food service manager should be able to multitask as well as demonstrate excellent leadership, problem-solving, and customer service skills.

Food Service Manager Responsibilities:

• Recruiting, training, and managing food service employees.
• Scheduling employee work hours to ensure that all shifts are adequately covered.
• Completing payroll and maintaining employment records.
• Ensuring that customers are served quality food in a timely manner.
• Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
• Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.
• Accurately tallying all cash and charge slips.
• Reviewing sales records to determine which menu items are most profitable.
• Arranging cleaning and maintenance services including trash removal, pest control, deep cleaning, and equipment maintenance, as needed.
• Switching off all lights and enabling the alarm system at the close of business.

Food Service Manager Requirements:

• Proven experience working in the food service industry.
• Sound knowledge of labor laws as well as food health and safety regulations.
• Excellent organizational and problem-solving skills.
• Outstanding leadership and management skills.
• Exceptional communication and customer service skills.
• Attention to detail.
• The ability to stand for extended periods.

1. Responsible for recruitment, orientation and training of performance artistees
2. Accomplishes artiste performing results by communicating, job expectation, stage event planning
3. Monitoring and appraising job results, coaching, counseling and disciplining artiste ad productivitystandards
4. Assists Outlet Manager in daily operations
5. Hands on during business hour to maximise customer service satisfaction especially when there are toomany customers
6. Contributes to team effort by accomplishing related results as needed

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

A Cleaning Service Manager in Singapore oversees the management and coordination of cleaning services provided to clients in various sectors such as residential, commercial, and industrial environments. Their responsibilities extend to ensuring the delivery of high-quality cleaning services, managing cleaning teams, maintaining compliance with local regulations, and optimizing the operations of cleaning services. Here's a breakdown of key duties and responsibilities of a Cleaning Service Manager in Singapore:1. Staff Management and Supervision
Hiring and Training: Recruit, train, and onboard cleaning staff, ensuring they understand cleaning protocols, safety standards, and customer service expectations.
Team Leadership: Supervise cleaning teams and ensure they are performing their duties efficiently and professionally.
Scheduling and Shift Management: Develop and manage work schedules, ensuring adequate staffing levels for various shifts and client needs.
Performance Monitoring: Evaluate employee performance, provide feedback, and take corrective actions when needed.
2. Quality Control and Service Delivery
Inspections: Conduct regular site inspections to ensure that cleaning standards are being met and maintain cleanliness and hygiene levels.
Client Satisfaction: Ensure that all cleaning services meet or exceed client expectations and handle customer feedback or complaints effectively.
Service Customization: Tailor cleaning services to the specific needs of different clients, whether they are residential, corporate, or industrial.
3. Operational Management
Inventory and Supplies: Oversee the procurement, management, and maintenance of cleaning supplies and equipment.
Equipment Maintenance: Ensure that cleaning tools and machines are in good working condition and arrange for repairs or replacements as needed.
Cost Management: Monitor operational costs, including staff wages, cleaning supplies, and equipment, to ensure efficient resource utilization and minimize waste.
4. Compliance and Safety
Regulatory Compliance: Ensure adherence to local laws and regulations related to health, safety, and environmental standards, including waste management and disposal.
Health and Safety: Implement and enforce safety protocols to prevent accidents and injuries, such as the proper handling of cleaning chemicals and equipment.
Training on Safety Standards: Conduct regular training on workplace safety and cleanliness for staff, ensuring compliance with Singapore's Workplace Safety and Health (WSH) regulations.
5. Client and Relationship Management
Client Communication: Serve as the primary point of contact for clients, responding to queries, resolving issues, and maintaining positive relationships.
Contract Management: Manage and renew service contracts, ensuring terms are met and renegotiating as necessary.
Proposals and Negotiations: Prepare quotations for potential clients, negotiate service terms, and close contracts.
6. Administrative and Reporting Duties
Reporting: Maintain records of services rendered, customer feedback, inventory usage, and staff performance.
Budget Management: Prepare and monitor the cleaning department’s budget, reporting on financial performance.
Documentation: Keep accurate documentation on cleaning schedules, customer agreements, and any incidents that may arise.
7. Business Development and Growth
Expanding Client Base: Actively seek new business opportunities and client referrals to grow the company's customer base.
Promotions and Marketing: Coordinate marketing activities to promote the company’s cleaning services in Singapore.
Trend Monitoring: Stay updated on industry trends and innovations in cleaning technologies or green cleaning practices, and implement new solutions to improve services.
Skills and Qualifications:
Experience: At least 3-5 years in a managerial role within the cleaning industry or a related field.
Leadership: Strong leadership and interpersonal skills to manage teams and build customer relationships.
Organization: Excellent organizational and time-management abilities.
Problem-solving: Ability to address and resolve issues effectively, from client complaints to operational inefficiencies.
Communication: Clear communication skills for interacting with clients, staff, and suppliers.
Technical Skills: Knowledge of cleaning equipment, supplies, and cleaning techniques.
Compliance Awareness: Familiarity with the regulatory framework and safety standards in Singapore.
Industry-Specific Requirements:
Certifications: Depending on the type of cleaning services offered, a Cleaning Service Manager may be required to hold certifications in cleaning management or safety, such as the Workplace Safety and Health (WSH) Certification or ISO 9001 for quality management.
Language Skills: Proficiency in English is often required, and knowledge of other languages such as Mandarin may be beneficial when dealing with clients in Singapore’s multicultural environment.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Guest Service Executive - Front Office, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organisational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

This role offers self-driven individuals a dynamic environment to strategise and implement impactful communications to elevate the corporate brand. In doing so, the individual will have the opportunity to nurture and lead the communications team, and hone their expertise in organisation-wide corporate communications and integrated marketing elements.

Job Responsibilities:

This role requires you to:

1. Strategise and coordinate SINDA’s communications initiatives

• Lead the team in conceptualising and executing integrated communications across multiple platforms to achieve corporate goals.
• Manage communications campaigns to promote the company’s programmes, services and product launches.
• Explore new platforms and identify media angles to increase the company’s reach.
• Forecast, prepare and manage communications budgets.

2. Oversee media management

• Host media personnel and facilitate media management needs at corporate events and programmes.
• Craft impactful messaging across press releases, speeches and content writing.
• Oversee media monitoring.
• Identify and train company spokespersons and media profiles.
• Reply to media queries and assist in crisis communications, if necessary.

3. Manage publication and content production

• Oversee the production of publications and collateral in-house, or by external vendors.
• Contribute to the production of marketing content.

4. Manage team and maintain industry relations

• Motivate and oversee staff in executing deliverables and foster a positive work environment.
• Coordinate with other departments or represent the department in managerial assignments.
• Develop and maintain ties with industry partners.

Requirements:

• A Diploma/Degree in mass communications/journalism/media communications, with at least five years of relevant experience, including managing teams.
• Intermediate to advanced copywriting and content writing skills.
• Intermediate to advanced experience in communications modes and platforms.
• Good working knowledge of Tamil preferred, to create/oversee content for vernacular media platforms.
• Knowledge of publication or design software will be an added advantage.
• Strong knowledge of the local media industry, with relevant media contacts.
• Self-driven; able to work independently and in team settings.
• Good organisational and time-management skills.
• Good interpersonal skills to manage stakeholders.
• Flexible to work on weekday evenings and weekends and in outdoor settings, if required.
• Able to participate in SINDA-wide events, when required.

Note: Candidates will be required to undertake a written test, as part of their interview.

This is a 2- year contract position, convertible to a permanent role subject to the performance and divisional requirements.

Our Welfare

We aim to take care of your well-being.

We provide

• Career development opportunities
• Flexible working hours
• AWS/ Bonuses
• Health insurance
• Wellness programmes

Interested candidates are invited to send their resumes with current and expected salary information. Only shortlisted candidates will be notified. We thank all applicants for their interest.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by SINDA to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about SINDA’s Data Policy, please visit https://www.sinda.org.sg/data-policy/

WE ARE LOOKING FOR A FOH Assistant to join our family! If you enjoy working in a young and vibrant environment and are looking to learn more in F&B Operations, this position is for you!

Main Job Scope:

• Manage POS for online & offline orders
• Provide excellent customer service
• Learn barista skills

Wednesday: 8am to 12pm

Thursday: 8am to 12pm

Friday: 8am to 12pm

Saturdays: 8am to 2pm

Sundays: 8am to 2pm

Job requirements:

• You can speak english and mandarin and is a team player
• Preferred with experience in F&B, but not a must, we are happy to teach you!
• You are someone who is full of energy and customer-oriented

Benefit:

• Annual leave
• Public Holiday leave
• Work insurance
• Staff meal and staff discount

Drop Ling a WhatsApp @ 93834319 - for an interview =)

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

- Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).

- Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.

- Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).

- Communicate politely and effectively with the culinary team.

- Entertain guests in a consistent, professional and positive attitude.

- Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.

- Monitor the quality and quantity of all food and beverage items served.

- Inventory management and reporting routinely.

Job Description

• Establishing, implementing and maintaining credit control policies and ensuring daily internal controls are in place
• Ensure that debt collection is conducted in a professional manner and in accordance with hospital’s procedures
• Lead in AR review meetings with stakeholders to resolve billing disputes
• Monitor onward collections of proposed payment plans
• Liaise with Legal Department as required
• Report to management on status of outstanding AR position
• Assist in Project billing and collections
• Assist in income auditing for daily collections from POS/drawers
• Assist in reconciliations between daily collections and bank statement
• Assist in annual auditing activities, including AR confirmations and reconciliations
• Assist in process improvement projects and systems optimization
• Other duties as may be assigned from time to time

Requirements:

• Degree or diploma or professional studies with accounting background
• At least 3-5 years of experience, preferably in the healthcare sector in Finance or Business Office
• A self-driven, responsible and motivated individual who can contribute positively within a team environment
• Good interpersonal and communication skills
• Willing to work under pressure to meet deadlines
• Strong proficiency in Microsoft Excel application

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

- Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).

- Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.

- Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).

- Communicate politely and effectively with the culinary team.

- Entertain guests in a consistent, professional and positive attitude.

- Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.

- Monitor the quality and quantity of all food and beverage items served.

- Inventory management and reporting routinely.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott

Job Description & Responsibilities:

- Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).

- Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.

- Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).

- Communicate politely and effectively with the culinary team.

- Entertain guests in a consistent, professional and positive attitude.

- Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.

- Monitor the quality and quantity of all food and beverage items served.

- Inventory management and reporting routinely.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description

1. Manages group room enquiries (10 or more rooms / people) and related functions, dealing from receipt of request to contracting and payment.

2. Liaise with in-house departments for a quick and smooth execution and conversion of group business. Maintains ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.

3. Manages site inspections, organizing visits, room allocation, inspection of rooms and coordinates all departments to execute a perfect showcase of the hotel, providing accurate information on visitors

4. Speaks with others using clear and professional language; prepares and reviews written documents accurately and completely; answers telephones using appropriate etiquette.

5. Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees.

6. To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget.

7. To conduct 5 sales calls daily and 3 sales activities ie Entertainment & Site Inspection per week.

8. To identify and develop new potential accounts (to prospect at least 2 new accounts per week).

9. Develop sales plans to generate business from identified markets/accounts.

10. Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.

11. Continuously communicate the benefits and ongoing promotions of the hotel to the customer.

12. Management and growth of corporate accounts by tracking individual transient, group and catering production goals.

13. Negotiate transient rates for assigned accounts.

14. Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources.

15. Gather market intelligence: new product ideas, competition activities, new customer trends and performance.

16. Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.

17. Be a team player motivating peers and subordinates in support of department goals in sales and operations. To manage and develop Interdepartmental relations while not compromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.

18. To adhere to personal behavioral norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.

19. Perform any other duties assigned by owner according to changing business, economic, customer needs or restructure within Sales & Marketing Department.

20. Additional leadership responsibilities as assigned.

We are looking for a professional qualified Senior Operations Manager Work with chefs and other personnel to plan menus that are high in demand and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high quality of preparation and service etc.

Responsibilities

Responsible for Operational leadership of F&B and Hospitality team
Responsible for the delivery of the overall operational metrics & sales targets
Coordinate daily Front-of-the House and Back-of-the-House Restaurant Operations
Set and Review Quality Performance Standards. Regularly review product quality and research new vendors. Identify and highlight further opportunities for services and process improvements.
Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints. Train current and new employees on proper customer service practices
Human Resource (HR) management including conducting return to work interviews, authorizing holiday requests, the implementation of any disciplinary procedures, dealing with grievances, organizing, and supervising shifts, and conducting annual appraisals. Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan.
Manage supply chain resources and ensure accurate inventory.
Ensure compliance with sanitation and safety regulations.
Manage restaurant’s brand image and marketing activities. Promote the brand in the local community through multiple channels e.g., word-of-mouth, restaurant events, social media campaigns, advertising and co-branding. Recommend ways to reach a broader audience.
Control operational costs, identify measures to cut waste and maintain efficiency metrics.
Create detailed reports on weekly, monthly, and annual revenues and expenses.
Implement policies and protocols for Business Continuity to maintain future restaurant operations.

Requirements

Minimum 5 years’ work experience in a Managerial role in the F&B and Hospitality industry
Strong leadership, motivational and people skills, with proven ability to manage large, diverse teams.
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
Experience in F&B and Hospitality Hygiene is necessary for this role. Experience in Compliance with Health & Safety procedures (HSA, FSSAI, etc) is essential.
Experience in vendor management and supply chain management for F&B is critical
Fluent in the English Language and the ability to communicate at all levels.
Highly skilled in operations fiscal management.
Ability to thrive under pressure and execute with pace.
Bachelor degree in Business Administration; hospitality management
Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
International coordination and travel would be needed (in line with pandemic regulations) to oversee operational setup as well as vendor and supply chain management.
Our team consists of highly experienced professionals who share their unique perspectives to arrive at creative solutions for our partners and the industry. Come join and be part of our company that offers great benefits with opportunities to advance your career.

Marketing Manager Job Description:

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groups

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

As fitness manager, we need business management skills.
leadership skills. customer service skills. the ability to use your initiative. excellent verbal communication skills. patience and the ability to remain calm in stressful situations. to be thorough and pay attention to detail.

Our fitness manager need do Maintain a clean and organized work environment. Work in cooperation with General Manager and other management team members to properly document and report any member incidents that happen within the gym. Responsible for ensuring that the daily need of Pro-Shop and dues goals are met.
And do training gym trainers .

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the peack

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

TECHNICAL MANAGER Duties and Responsibilities:

• Serve as the technical expert for detailed design and construction aspects of the project

• Answer questions and resolve issues brought forth by the internal team members, client, consulting engineers and contractors

• Perform expediting actions in sourcing technical information, submission of data/method statement for installation, delivery and transport of materials/equipment, storage and issuance for site installation works

• Prepare detailed installation plans, methodology, processes and procedures for support of construction team

• Propose and oversee timelines for engineering proposals and submissions are met

• Check and confirm the accuracy of submissions from contractors, vendors and suppliers for the work to be performed, coordinate and ensure approvals are received from client in timely manner

• Set up procedure and processes in monitoring and tracking of engineering related documentation throughout project lifestyle

• Communicate and collaborate with other managers, suppliers, and contractors

• Prepare and deliver various installation/erection or construction related presentations, both internally and externally

Requirements and Qualifications:

• Analytical and mathematical mind, capable of evaluating and solving various complex problems

• Leadership skills necessary to manage and develop a teamwork ethics

• Organizational competencies and project management skills to keep project, processes, and the entire engineering tasks on track

• Self-motivated attitude with the ability to multitask and thrive in a timeline-driven environment

• Interpersonal communication skills with expertise in distilling complicated topics to a broader audience

• Ability to work independently as well as part of a team

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description

1. Manages group room enquiries (10 or more rooms / people) and related functions, dealing from receipt of request to contracting and payment.

2. Liaise with in-house departments for a quick and smooth execution and conversion of group business. Maintains ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.

3. Manages site inspections, organizing visits, room allocation, inspection of rooms and coordinates all departments to execute a perfect showcase of the hotel, providing accurate information on visitors

4. Speaks with others using clear and professional language; prepares and reviews written documents accurately and completely; answers telephones using appropriate etiquette.

5. Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees.

6. To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget.

7. To conduct 5 sales calls daily and 3 sales activities ie Entertainment & Site Inspection per week.

8. To identify and develop new potential accounts (to prospect at least 2 new accounts per week).

9. Develop sales plans to generate business from identified markets/accounts.

10. Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.

11. Continuously communicate the benefits and ongoing promotions of the hotel to the customer.

12. Management and growth of corporate accounts by tracking individual transient, group and catering production goals.

13. Negotiate transient rates for assigned accounts.

14. Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources.

15. Gather market intelligence: new product ideas, competition activities, new customer trends and performance.

16. Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.

17. Be a team player motivating peers and subordinates in support of department goals in sales and operations. To manage and develop Interdepartmental relations while not compromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.

18. To adhere to personal behavioral norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.

19. Perform any other duties assigned by owner according to changing business, economic, customer needs or restructure within Sales & Marketing Department.

20. Additional leadership responsibilities as assigned.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Job Description

• Manage and maintain day-to-day operations of residential property
• Ensure effective and efficient management of the common areas through routine checks
• Assist the team to support daily operations
• Conduct on-site checks and management of development works by appointed contractors to ensure works are carried out to specifications and completed on schedule
• Engage service providers through a proper approval system; manage contracts and performance of service providers
• Follow up with service providers on submission of monthly maintenance schedule, quotations, claims and invoicing
• Convene and attend all meetings of the Developer and/or with the Council of the Management Corporation Strata Title (MCST)
• Prepare minutes and reports for meetings
• Obtain quotations for repair and maintenance services
• Attend to residents’ feedback professionally to ensure timely and prompt responses
• Prepare and submit an annual budget and recommend rates of Maintenance Fund / Sinking Fund contributions
• Ensure compliance with BMSMA, relevant laws, government rules and regulations and the company’s policies
• Process and assist in putting up paper for extraordinary works when necessary
• Review all facilities with an aesthetic eye for detail;
• Be well-organized and able to be hands-on to trouble-shoot and fix issues related air conditioning (Daiken VRV), plumbing, humidity related issues, all M&E issues, service provider management, and optimize efficiency while reducing operating costs.
• Supervises all senior technicians, technicians and craft men to ensure high quality preventive, corrective and guest demand maintenance services are provided
• Supervises all Team Leaders, Senior Technicians and Technicians to ensure high quality preventive, corrective and guest demand maintenance services are provided.
• Reports any faults and renders assistance as and when required by department head / hotel management and takes on any responsibilities and tasks as assigned by supervisor and hotel management
• Conducts walk through and visually assesses the safe and efficient maintenance and operation of the physical aspects of the hotel, including guest rooms, public areas, all mechanical, electrical, H.V.A.C. systems and any other related equipment.
• Assists in developing, implement and manage emergency programs for the operation and maintenance of all equipment and physical structures in compliance with corporate standards, local, state and national codes and regulations to protect the asset, guests and associates, to ensure optimum operations, minimize expenses and maximize customer satisfaction.
• Responsible for the short and long term planning and day-to-day operations of the Engineering Department.
• "Can-do" attitude with resourcefulness and phenomenal efficiency can set you apart among our candidate pool.
• The goal is to ensure our accommodations is problem-free;
• Managing the upkeep of equipment and supplies to meet health and safety standards;
• Trouble-shoot, plan and coordinate all installations and repairs of (telecommunications, heat, electricity etc.) and refurbishments;
• Hands-on as well as manage the upkeep of buildings, equipment and supplies to meet health and safety standards;
• Inspect buildings’ structures to determine and implement the need for repairs;
• Obtain comparative quotations;
• Review utilities consumption and strive to minimize costs;
• Supervise foreign staff facilities staff (handy-men) and external contractors;
• Control activities like waste disposal, building security etc.;
• Handle insurance plans and service contracts;
• Keep financial and non-financial records;
• Maintain all trackers.
• Any other jobs requested by management.

Requirement

• Higher NITEC in Facilities Management and/or Diploma in Integrated Facility Management, Real Estate Business, Hotel & Leisure Facilities Management, or equivalent qualifications
• For Officers: At least 1 year of relevant working experience in strata-titled residential property management
• For Executives: At least 3 years of relevant working experience in strata-titled residential property management
• Team player with good communication skills
• Able to adapt to a flexible working environment
• Knowledge of Building Maintenance & Strata Management Act (BMSMA) will be an added advantage