Total 5 customer service manager job vacancies in D11 Novena, Thomson, Watten Estate

At Pitstop Tyres, we are revolutionizing the automotive experience in Singapore. We strive to be the #1 auto store in Southeast Asia, and we're looking for talented individuals to journey with us together! Currently, we're a one-stop service traditional workshop that provides tyres, workshop & spray paint services. Our rocketship plan to expand includes much more: international merchandising, distribution, media, and much more.

If you're looking to hard launch a career in the automotive space and be part of our early team, this is the opportunity for you. You can expect exponential growth (for the company, and yourself), innovation, and limitless potential.

Role Description

This is a full-time role for a Customer Services Sales Specialist. Job responsibilities include:

• Responding to WhatsApp, Shopee, Lazada, Facebook & TikTok messages
• Selling and closing sales from the above channels
• Ensuring customer satisfaction during their interactions with us
• Once foundations are set, you will be expected to maintain a CRM software and periodically check in with our clients to keep retention rates high

This job will mostly include being on your laptop/phone for long periods. However, take note that this is NOT a work-from-home role.

Working Hours (6-Day Week)

Monday to Saturday

10am to 6pm

Qualifications

• Strong Texting Phone Etiquette skills (Use of languages, periods & emojis)
• Customer Service and Customer Experience skills
• A strong command of the English language
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Experience in the hotel, customer service, or e-commerce industry is a plus

Remuneration

• A base salary will be provided, but do note this is a commission-based role where you will be rewarded based on the number of customers closed
• We expect around 100+ messages per day, and our typical close rate is around 15%-20%

A Short Letter to our Potential New Team Member from Cordi (the millennial boss)

Hello! It's very nice to meet you. I have big dreams for the company, and I hope that you have big dreams too. We're going to be the #1 automotive shop in Southeast Asia, and we'd love for you to join us on our journey there.

As our first line of contact with our clients, great power, in that sense, comes with great responsibility. The journey will be tough, tiring, and challenging. There will be nice clients, there will be nasty clients. Both are different lessons to learn. Through this, with the right mindset, you will grow at a rate you never expected you could, and excel just as the company excels.

It's my philosophy that if my company is successful, my people are successful too. No one in my company should have to struggle, and if they take care of the company, they will be taken care of too.

I love innovating, I love improving, and I love knowing that Pitstop Tyres is growing 1% every single day. We're excited to have you onboard our little rocket ship, so reach out, and let's have a chat! We're looking forward to meeting you.

Healthcare industry

*On site work arrangement required due to customer facing role

Order management - Singapore market

• Handle order request/clarification from customers (hospitals/clinics), order entry, pick, pack and ship - tracking order status with CRM (Salesforce Health Cloud) and follow up in Oracle for fulfilment / billing.
• Partner with Malaysia Shared service team on 90% tasks related to a) order management, b) service contract/request, c) device registration process on timely manner
• Reporting of Weekly order summary on Singapore sales to date for month with line of sight of orders received.
• Endorsement of public hospitals invoices and upload to goverment portals to ensure Accounts Receivable - (AR) settlement is in government portal pipeline.

Customer Service Support at Care Center

• Provide quality customer experience to candidate/recipients - attend to incoming calls/messages for appointment booking or enquiries, basic troubleshooting, redirect sales calls, conduct accessories sales onsite for walk ins.
• Support field team on service repairs, billing for on the air plan (OTAP warranty), warranty replacement on site for walk ins.
• Log service request in Salesforce HealthCloud and Oracle, as needed.

Inventory and logistics management

• Ensure optimal inventory level of sales stocks and replacement units (PE stocks),
• Adopt proper stock hygiene practices (F.I.F.O, cycle count, annual stock take, organise ware house and proper logistics management with goods receipt procedure)
• Coordinate with APAC logistics for returns management, implants re-sterilisation, consolidate faulty devices to APAC warehouse under track-wise.

Additional tasks / support - on need to basis

• Support User acceptance test (UAT) for new product launches (as required) with preparation work including internal requisition, warehouse storage locator and product readiness to sell.
• Regulatory: Support Singapore and Malaysia Internal audits annually with Quality teams.
• Office administration: office supplies replenishment, logistics support for events (prepare refreshments and site as needed), IT support coordinator - eg. printer, any other ad hoc duties related to office space.
• Business partner in process improvements projects such as ERP implementation, to provide feedback, practical recommendations to improve existing process, achieve cost savings and being hands on.
• Order management coverage of distributor markets - may be rotated on need to basis with other specialist onsite at an appropriate time in future.

Job Requirements

- GCE A level, ITE Holder, Diploma or equivalent in Business Administration or Information Technology/Systems.

- 2-3 years work experience in customer service, logistics.

- Experienced in Oracle or SAP (or other similar ERP) is preferred

- Experienced in Salesforce HealthCloud is an advantage.

- Excellent communication and interpersonal skills is required; mandarin speaking is added advantage due to interactions requirements with some customers who are only mandarin speaking.

- Ability to deal with ambiguity, prioritize deliverables and work effectively in a team environment.

- Candidates with open mindset, strong analytical skills, exposure to other similar work context and proven track record with technical and problem solving skills will be highly considered.

- This is a hands on role and requires successful applicant to work full time on site 5 days a week (Monday to Friday).

Benefits:

- This is a business in Healthcare industry, be part of our team to drive positive impact in the market place.

- Financial stable company

- Friendly work environment

Job Description & Requirements

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.
• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

We are looking for forward-thinking, energetic and passionate individuals to be part of the team that maintains and enhances our mission critical system for tax administration and disbursement of national payouts to enterprises.

Areas of Work :
• Perform programme/component design, coding, configuration, testing and other related tasks during software development (progressively moving towards Microservices, DevOps, Cloud-native technologies)
• Ensure software quality, security and application code performance are met
• Analyse and resolve technical issues arising from development and testing
• Develop test scripts automation as part of DevOps
• Support business users with their technical queries
• Develop/update relevant documentation
• Implement automation and streamlining to improve process and system efficiency

Requirements:
• Background in Computer Science, Information Technology, Engineering or equivalent
• Experience in the analysis, design, implementation and support of medium to large, complex applications
• Strong working knowledge of various technology platforms and practices, including, but not limited to, Microsoft .NET technologies, service-oriented architecture, and software development best practices

• Experience in programming in C#, Javascript and Angular Knowledge in writing scripts (PowerShell) for application automation
• Experience in Test Driven Development, Agile software development processes and experience in mocking frameworks
• Strong analytical skills, able to independently derive high-level technical designs via the analysis of business requirements
• Excellent communication skills, able to articulate technology solutions to various audiences
• Innovative mindset and able to challenge assumptions

The following experience will be an advantage:

• Experience in the development, implementation and support of microservices and Web API in .NET environment

• Experience in building rich Internet applications with Entity Framework, Web Services/ Web API, and ASP.Net MVC

• Knowledge in Domain Driven Design, CQRS, NoSQL, Event Based Architecture, continuous integration & delivery

• Familiar with DevOps practices and experience in microservices, native cloud architecture, containerisation

Annual Package
• From $62,000 to $100,750 (Including IT allowance. Remuneration will commensurate with candidates' years of experience.)

[Order Number: 651963]

Training Provided

Responsibilities

• Carry out machine installation.
• Carry out preventive maintenance and implementation of machine improvement.
• Handle machine related issues and troubleshooting.
• Conduct Training for Customers.
• Any other ad-hoc assigned.

Requirements

• Proficient in MS office.

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