Total 1,283 customer service manager job vacancies in Singapore Polytechnic

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

Ready to elevate Mama Shelter’s brand to new heights?

This is a fantastic opportunity for an experienced commercial Account Development Senior Manager who has prior experience of generating new revenue from existing clients. Taking direct accountability for a cluster of global clients, the Account Development SM combines an excellent knowledge of the FMCG industry and a deep understanding of NielsenIQ products and services. You will be responsible for aligning key customer priorities and insights with NielsenIQ’s capabilities, identifying and converting opportunities to deepen commercial relationships and drive additional revenue.

You will develop and maintain effective relationships with individuals and teams both internally and with the clients, to provide best-in-class NielsenIQ/client commercial partnerships.

We are looking for someone ready to drive positive change, able to challenge wider business processes, and be fully driven by achieving success with the support of the wider industry team.

You will need to engage at all levels and work successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities

• Individual seller responsible for accelerating organic growth whilst delivering on revenue plans
• Own the commercial relationship with your clients, develop Joint Business Plans and a strong understanding of your clients’ business strategy, objectives and growth opportunities
• Devise a strategic approach with agile and flexible solutions that deliver value to our clients in a profitable way
• Deliver revenue plans by negotiating the renewal of contracts and continuous services with clients
• Identify sales opportunities for NielsenIQ services and solutions to help the client achieve their strategic objectives
• Own and deliver on global contractual commitments with clients
• Build and maintain strong networking and C-suite engagement with key players in the clients’ business, and lead discussions with a wide range of decision influencers and budget owners.
• Partner closely with customer success team to help deliver relevant insights/ thought leadership using NielsenIQ proprietary tools to key clients stakeholders and help drive overall NIQ sales through this engagement
• Partner and develop effective relationships with Market Sales Leaders, Customer Success and relevant teams in the region to enable them to achieve their targets

Job Summary

As a Project Manager for Cloud Migration, you will lead the end-to-end migration of on-premises infrastructure and applications from on-prem to AWS Cloud. You will work closely with solution architects, cross-functional teams, including IT, business stakeholders, and cloud architects, to ensure successful planning, execution, and delivery of cloud migration projects. Your role will involve managing timelines, budgets, resources, and risks, ensuring that projects meet business objectives and comply with security and regulatory requirements.

Key Responsibilities

• Plan, coordinate, and manage cloud migration projects from on-premises to AWS, ensuring that project objectives, timelines, and budgets are met.

• Collaborate with stakeholders to define project scope, goals, and deliverables in alignment with business requirements.

• Work closely with solution architects, cloud architects, infrastructure teams, and vendors to execute the migration strategy.

• Identify and mitigate risks and issues throughout the project lifecycle, ensuring minimal disruption to business operations.

• Manage the development and execution of migration roadmaps, including application, database, and data migration.

• Lead project teams in the identification of dependencies, bottlenecks, and resource needs to ensure timely delivery.

• Ensure compliance with AWS cloud security standards, policies, and best practices.

• Communicate project status, risks, and mitigation plans to senior management and stakeholders.

• Monitor post-migration performance and ensure operational stability and optimization of AWS cloud infrastructure.

Bachelor’s degree in IT, Computer Science, or a related field.

• Strong years of experience in managing IT projects, preferably experience in GCC migration.

• Strong knowledge of AWS cloud services, including EC2, S3, RDS, VPC, IAM, and security best practices.

• Experience in managing large-scale infrastructure migration projects, particularly from on-premises to cloud environments.

• Proven track record in managing complex projects with multiple stakeholders and dependencies.

• Strong understanding of Agile and Waterfall project management methodologies.

• Experience with cloud automation tools, CI/CD pipelines, and infrastructure as code (e.g., Terraform, CloudFormation) is a plus.

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) will be an added advantage.

• To assist the appointed Project Manager in managing the project inclusive of cost planning, consultant and contractor procurement, design management, construction management until project completion and handover.
• On-site coordination of activities of the appointed project consultants in alignment with the project schedule and budget.
• Engage with project stakeholders (internal to the client) and external (e.g., industrial estates, authorities, and providers) in connection with the project.
• Manage and oversight all project procurement and coordination activities including, but not limited to the procurement of early works and main contractors, critical equipment and other specialist suppliers.
• Aiding appointed Project Manager in administering appointed contracts and undertake all necessary interfacing and reporting with the contractors during the post-contract phase.
• Ensure compliance to the T&T Commission Execution Plan (“CEP”) online system, risk management and business management system frameworks.
• To maintain effective project governance, processes and systems to be utilised throughout project.
• To manage the implementation of the master programme, manpower, materials & plant schedules.
• Responsible for the project planning, including producing the detailed project plan.
• To lead and facilitate the overall cross-functional project team.
• To prepare master programme, formal project progress and other reports.
• To take a leading role in interfacing with the client and other consultants, at all project stages.
• Control and properly compile all relevant documents for the project including uploading to T&T sharepoint.
• Any other work-related tasks or duties deemed required and assigned by the management / line manager.

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Advisor
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.  

• Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.
• Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.
• Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.
• Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.
• Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.
• Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.
• Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred.
• Proficiency in Dealership Management Systems and diagnostic tools.
• Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience.
• Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience
• Ability for a 5.5 day work week

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Copywriter & Community Manager

Maker Lab supports clients across technology, entertainment, financial services and the payments industry. We’re looking for dynamic individuals to join our team and support our amazing clients in the travel industry. 

As a Copywriter & Community Manager within a creative social media team,  your main focus is on undertaking social media copywriting and growing and managing communities across social channels while ensuring the client’s brand and tone of voice remain consistent. In addition to day-to-day community management and conversations, you’re expected to gather and present social media trends, help translate them into actionable insights and support with implementing local social media strategies based on those.

You’ll be working in a fast-paced creative environment while helping to constantly evolve the local market’s social media copy and community engagement strategies and support with improving efficiencies.

Passion for social media is paramount for this role and the whole team! 

*Please submit your portfolio and work examples / deck to be considered for this role!

Role:

Social media copywriting

• Develop and deliver engaging, on-brand copy for social media and global community interactions, including drafting captions, assisting in supers, miscellaneous wordsmithing, etc., while adhering to SEO best practices and character limits.
• Manage quality control and tone of voice through excellent copywriting skills.
• Portray deep knowledge of social audiences, platforms, and their specific formats, and how to properly leverage them to create attention-worthy content.
• Bring alive the social media content and strategy developed by the client and the team.

Community Management

• Act as the lead for global community engagement and content across all social media channels, while proactively seeking out and implementing new and innovative ways to engage and grow our online community presence across various digital platforms.
• Portray deep knowledge of social audiences and platforms and how to leverage them to create attention-worthy content properly.
• Build a daily community engagement plan that sparks a social conversation between communities.
• Work with data and insights derived from the social pages and use the data to create reports to share with the broader team in making data-driven decisions.
• Spot trends and provide insights from conversations with audiences and consumers.
• Mine daily sentiment and conversations to proactively identify opportunities for new ideas and to provide feedback on active campaigns.
• Funnel insights and feedback to internal teams and stakeholders to foster data-driven decision-making.
• Lean into community management in a proactive, fun, and engaging way while being prepared to escalate any reputational issues as and when required.

You:

• 4+ years experience working in community management and content writing/creative copywriting capacity. 
• Knowledge of local context and culture is a must.
• Attuned with diverse online communities across entertainment, internet and pop culture industries and always plugged into a variety of communities and groups, both global and local.
• Thorough understanding of social media platforms, trends and online communities.
• Experienced with sourcing and managing video, image and audio assets, and comfortable securing the required rights and permissions.
• Exceptional verbal and written English communication and presentation skills.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

Scope of Work: The Business Project Manager will be responsible for overseeing and delivering key project initiatives.

Their role involves planning, coordination, and execution of project activities to meet business objectives, ensuring alignment with stakeholders and compliance with regulations.

Key Responsibilities:

Strong presentation skills are a must for this role.

Project Planning and Management

Develop and maintain detailed project plans, timelines, and milestones for the assigned scope.

Coordinate with cross-functional teams to align on deliverables and dependencies.

Identify risks and create mitigation plans to ensure project objectives are met.

Stakeholder Engagement and Communication.

Create a stakeholder map.

Act as the primary point of contact between internal and external stakeholders.

Ensure seamless handover of completed deliverables to the operational teams.

Documentation and Reporting

Maintain comprehensive project documentation (JIRA, confluence, gantt charts, etc), including task trackers, decisions, and lessons learned.

Deliver high-quality presentations and reports for management and stakeholders.

Salary: 7000 - 9000 SGD

We have an exciting opportunity within the Avaloq Marketing & Communications team. Join us and work with our international team of diverse, driven and highly skilled financial and technology marketers who are focused on supporting our clients, prospects, partners and industry to understand Avaloq’s complex, market leading and innovative products.

You will have the chance to help grow regional pipeline and create engaging experiences for our clients by implementing, engaging with, and advising the company strategy and approach.

Your key tasks:

• Identify specific regional objectives and develop regional marketing strategies with support from the group marketing and communications team to enhance brand awareness and market presence
• Build strong relationships with regional sales and product teams in order to support them with their client and prospect initiatives, aiming to grow the sales pipeline and achieve business targets
• Plan and execute region-specific campaigns and activities – including events, email and social media campaigns and support in the creation of client success stories
• Oversee the regional public relations and media relations functions ensuring positive coverage
• Collaborate with partners to explore and develop potential initiatives that align with our strategic goals
• Create reporting on campaign performance using your skills and experience to filter valuable information
• Manage marketing and communications projects and liaise with external agencies
• Manage the regional marketing and communications budget

Due to AGS' partnership with a global leading consumer goods client, we have a fabulous role for a recruiter to make their mark!

The key focus for the Recruitment Relationship Manager (Recruitment Partner) is to lead the successful fulfillment of open vacancies with relevant hiring managers and to be the first point of contact for their hiring needs. You will work collaboratively with and provide direction to the Recruitment Sourcing Specialists and Recruitment Coordinator.

In this role, you will assist in driving best practices across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.

Your duties may include, but are not limited to:

• Undertaking recruitment activities with a focus on direct sourcing.
• Understanding the recruitment delivery process and carrying out activities accordingly to ensure that account KPIs are met.
• Communicating recruitment trends, market intelligence, and acting as a Talent Advisor to hiring managers.
• Identifying and escalating risk or compliance issues.
• Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times.
• Providing recruitment guidance and advice to the Recruitment Sourcing Specialist and Recruitment Coordinator located in the Recruitment Delivery Center.
• Monitoring and analyzing recruitment activity of designated business areas for accurate volume forecasting. 
• Coaching candidates on how to prepare for selection stages.
• Providing professional advice and open and honest feedback to candidates in a timely manner and in accordance with recruitment best practices.
• Utilizing specialist market knowledge to assist with the development and ongoing management of pre-qualified talent pools in collaboration with the Recruitment Sourcing Specialist.

We are hiring for a highly driven and motivated Manager, Internal Communications (APAC) position based in Singapore. The successful candidate will work in the regional Internal Communications team reporting to the Chief of Human Resources, and support local in-market teams to deliver internal communications strategies. 

What will be your mission?

• Working with the regional internal communications team, develop innovative internal communications campaigns, clear narratives, and programmes to engage organisation’s employee base, with a focus on the foodpanda brand and APAC region
• Develop editorial content and work closely with regional and business teams to ensure appropriate messaging
• Build stakeholder relationships across departments and regions to establish relevant messaging and tactics for each campaign and provide internal communications counsel for internal stakeholders
• Lead and support with hybrid event set-up and execution (e.g. Town Halls) to make sure we reach out to all teams
• Support internal communication from the management team through various channels 
• Build a robust community of internal ambassadors to help build a strong engagement
• Measure results of internal communications efficacy and report in a timely fashion
• Manage and support issues management, when necessary
• Work closely with PA & PR teams to make sure there is cohesion between internal and external communication narratives
• Develop and maintain internal communications Standard Operating Procedures, such as internal comms calendars and distribution lists​​​​​

Get to Know the Team:

We are looking for a Compliance Officer to join our Grab Direct General Insurer team based in Singapore. Our team focuses on ensuring that we uphold the highest standards of compliance, aligning with regulatory requirements and fostering a culture of integrity within our organization.

Get to Know the Role:

As a Compliance Officer, you will play a central role in maintaining our compliance framework. You'll be responsible for developing and implementing policies that adhere to regulations and industry standards while staying updated on any changes that may affect our business.

You will report to the Associate General Counsel, GrabFin.

This role will be onsite at Grab Office.

The Critical Tasks You will Perform:

• You will develop, implement, and maintain compliance policies and procedures that align with regulatory requirements and best industry practices.
• You will monitor and assess the company's adherence to relevant laws and regulations including the Insurance Act, Anti-Money Laundering (AML) regulations, and data protection laws.
• You will conduct regular compliance audits and risk assessments to identify potential compliance issues and recommend corrective measures.
• You will provide training and guidance to employees on compliance matters to ensure awareness and understanding of responsibilities.
• You will liaise with regulatory authorities and respond promptly to inquiries, ensuring timely submission of reports and required documentation.
• You will investigate compliance breaches and recommend appropriate disciplinary actions or remedial measures.
• You will stay updated on regulatory changes and industry trends, advising management on potential impacts.
• You will collaborate with departments such as risk management and internal audit to maintain a cohesive approach to compliance.
• You will prepare and present compliance reports to senior management and the board of directors.

About Rystad Energy

Rystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy. By providing high-quality data and thought leadership, our international team empowers businesses, governments and organizations to make well-informed decisions.

Our extensive portfolio of products and solutions covers all aspects of global energy fundamentals, spanning every corner of the oil and gas industry, renewables, clean technologies, supply chain and power markets. Headquartered in Oslo, Norway, with an expansive global network, our data, analysis, advisory and education services provide clients a competitive edge in the market. For more information, visit www.rystadenergy.com.

The role

Rystad Energy is recruiting for an Event Marketing Manager based in Kuala Lumpur or Jakarta. This role will collaborate with various business units and country teams in the Asia Pacific to ensure the right mix of events as part of the overall marketing strategy. It will be part of the marketing and communications team responsible for shaping and delivering strategies to drive brand awareness and support business growth.

Reporting to the Vice President, Head of APAC Marketing, the Events Marketing Manager is responsible for shaping all events in line with our messaging and new branding and implementing standards for excellence across all Rystad Energy events in the APAC region. He/she will be required to manage all details relating to event budgeting, messaging, agendas, logistics, on-site management, follow-up, and measurement.

Your responsibilities

• Short- and long-term planning and coordination of Rystad Energy events, including budget development and aligning common standards for excellence
• Plan and execute successful events of all sizes, including, but not limited to, summits, forums, briefings, tradeshows, webinars, and roundtables
• Create and manage a database to evaluate external events (tradeshows, conferences, speaking opportunities, etc.) and Rystad Energy’s strategy for involvement, aligned with the overall global marketing strategy and commercial objectives
• Align with the commercial team before, during, and after to ensure a successful event and that all onsite learnings are captured for future improvements
• Collaborate with other regions to ensure innovations are being adopted across all regions
• Establish yourself as the go-to person for clients and prospects when attending our events
• Improve and strengthen the professionalization of Rystad Energy’s internal and external events

Experience, skills, and personal qualities

• Bachelor / Master’s degree in relevant areas, e.g., Marketing, Events, Hospitality, Design, Business Administration
• Proven 5 – 7 years of work experience in a similar field/capacity
• Relevant B2B marketing experience
• Strong multi-tasker, problem-solving, strategic, analytical & project management skills
• Self-starter, collaborative, energetic, forward-thinking, creative, budget-focused, organized and detail-oriented
• Excellent written and verbal communication skills in English. Other Asian languages (Eg. Japanese/Korean) will be advantageous.
• Working knowledge of using marketing automation and design tools such as Adobe Creative Cloud (Illustrator, InDesign, Photoshop, Premier) and Microsoft Office (Word, Excel, PowerPoint)
• Open and willing to work in a matrix team structure
• Open to moderate amount of travelling

Why Rystad Energy

• A globally recognized company within the energy sector, known for its high levels of competence and independence.
• A diverse, dynamic, and highly skilled international working environment fostering professional growth.
• Competitive compensation and benefits package.

• Development opportunities and potential international relocation.
• Being part of a quickly expanding global business, contributing to the energy transition on a significant scale.

About AppFlowy

AppFlowy is the AI collaborative workspace where you achieve more without losing control of your data.

The #1 open source alternative to Notion.

At AppFlowy, we’re on a mission to empower individuals and teams to create, organize, and share content seamlessly.

The Role

We’re looking for a creative and data-driven Content Marketer to craft compelling stories, drive audience engagement, and grow AppFlowy’s presence across digital platforms. You’ll play a critical role in defining our content strategy, amplifying our brand, and connecting with our vibrant community of users and developers.

What You’ll Do

• Develop and execute a content marketing strategy that aligns with AppFlowy’s business goals.
• Create and distribute high-quality content, including blog posts, case studies, whitepapers, social media posts, email campaigns, and video scripts.
• Optimize content for SEO to drive organic growth and improve search rankings.
• Collaborate with product, design, and community teams to ensure consistent messaging and branding.
• Manage content calendars and oversee the end-to-end content production process.
• Analyze content performance and iterate based on data-driven insights.
• Engage with the open-source community to spotlight success stories and promote AppFlowy’s unique value proposition.

• 6+ years of experience in content marketing, copywriting, or a related field.
• Exceptional writing, editing, and storytelling skills.
• Proficiency in SEO, content distribution channels, and analytics tools like Google Analytics or SEMrush.
• Proven track record of creating impactful content that drives engagement and growth.
• Strong understanding of open-source or SaaS ecosystems is a plus.
• Ability to manage multiple projects in a fast-paced environment.
• A self-starter with a growth mindset and a passion for building communities.

We are committed to hiring a diverse team and building an inclusive, equitable culture. We encourage every person who is interested to apply. We think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. You might be the perfect person, even if you don’t match 100% of the job description.

• Work with a passionate and talented team in a rapidly growing company.
• Contribute to an innovative product that empowers users around the globe.
• Competitive salary and benefits.

This role is a part of CyberSource Technical Sales team within AP region which is one of the fastest growing organizations within Visa. The team comprises of Tech Partner Enablement Consultants, Technical Sales Consultants, Client Delivery Consultants and Merchant Optimization Consultants. With the booming Asia Pacific Business, we are looking to add another vibrant candidate into our bustling team to assist in expanding the vibrant and dynamic business.

What a Manager, Payment Optimization does at Visa:

We are currently looking for a manager position candidate located in Singapore for CyberSource Sales Engineering team to manage the Payment Success Improvement Program for CyberSource AP Merchants and Acquirers. The merchant(s) engagement program will also include consulting for Merchant business optimization based on data insights and research.

Working in tandem with AP account managers and some of the largest merchants and acquirers across Asia, the role holder will utilize data, analytics, market research and subject matter expertise to drive additional value to our client’s payment success and business optimization programs.

Responsibilities:

• Work with AP Payment Optimization function lead to strategize and execute plans to drive incremental improvement in payment success rates for CyberSource merchants in AP region.

• Plan and execute consulting program(s) with CyberSource AP merchants and acquirers to improve payment success and merchant business optimization recommendations based on data insights and market research.

• Be the internal and external payment success expert for merchants/acquirers across AP region.

• Develop ongoing reviews of regional payment decline rates, identification of decline drivers and development of an integrated approach to reducing declines.

• Proactively understand how new products/services, as well as industry and technology trends impact on payment success performance and how in turn that impacts our clients.

• Maintain and build rapport with regional peers and other teams across Visa Inc. to exchange ideas, learn and leverage best practices.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc. 

During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint, identify opportunities to automate and scale operational processes for our partners and for the internal teams who service our enterprise clients as well as deal with partner demands towards Wise operational processes.  

This is how you will maximize the value partners receive from using Wise solution by reducing operational friction and defect. 

You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.
 

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 

• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 

• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 

• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 

• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas. 

Job: Experienced Business Developer in HR/ Recruitment (Freelance)

Are you a seasoned professional with a proven track record in both recruitment and/or B2B business development? We're looking for an experienced Recruiter (Business Development Associate) to join our team and drive our growth by building and nurturing relationships with global/ international clients.

Key Responsibilities:

• Develop and implement strategic business development plans to expand our client base in the recruitment industry.
• Identify and engage with potential clients, presenting tailored recruitment solutions to meet their needs.
• Build and maintain strong relationships with clients and stakeholders, ensuring exceptional customer satisfaction.
• Collaborate with internal teams to deliver high-quality recruitment services and achieve business objectives.
• Monitor industry trends and market conditions to identify new business opportunities.
• Prepare and deliver compelling presentations and proposals to prospective clients.
• Achieve and exceed sales targets through effective business development strategies.

Requirements:

• Minimum of 1 year of proven experience in business development, HR or preferably within the recruitment industry.
• Demonstrated success in working remotely and with various clients.
• Exceptional ability to build and maintain relationships with stakeholders such as clients and candidates.
• Strong communication, negotiation, and presentation skills.
• Highly motivated self-starter with a proactive approach to achieving goals.
• Ability to work independently and as part of a collaborative team.

Commission is 50% (for each deal)

The Service Solutions Director is responsible for positioning Dynatrace’s Customer Success strategies and increasing sales of Dynatrace’s Professional Services and Support offerings.  This highly dynamic role works closely with the Dynatrace Product Sales Organization through all phases of the sales process and ensures a successful handoff to customer facing post-sales teams.  The Service Solutions Director will build and mature collaborative relationships with the Dynatrace Product Sales Organization, as well as customers, to understand needs and objectives, gain trust, and ultimately position the appropriate post-sales offerings.  There is also a strong need for good partner alignment with co-delivery strategies, partner support strategies, etc.

The goal of this role is to help new and existing Dynatrace customers realize success and maximize value from the Dynatrace platform and accelerate further investment in Dynatrace.  The scope of post sales offerings includes Customer Success, Professional Services, Business Insights services, Education, and Support.

Responsibilities:

• Develops strong, trust-based relationships with product sales and post-sales teams.
• Works with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach. 
• Matures the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.
• Understand the Partners’ business and align Dynatrace Post Sales solutions to develop compelling ‘go to market’ propositions
• Develops relationships with Partners and delivers associated success strategies considering partner positioning.
• Delivers a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated.  Ensures important information such as Customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.
• Delivers post-sales offering and positioning enablement to the product sales organization
• Participates in RFP responses to customers addressing post-sales topics
• Tracks and owns service sales forecast, pipeline, and opportunity hygiene.  Reporting on a frequent basis to track both productivity and performance.
• Identifies opportunities and collaborates with the global team to optimize and automate as much manual process as possible when selling service solutions
• Works collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams.  Provides input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning
• Provides unique skills and perspectives to cross-train team member peers
• Tracks and reviews regional post-sales revenue targets

Travel Requirements

• Occasional travel to client locations, Dynatrace offices and Dynatrace events may be required

WeLoveSuperMom, a fast-growing and dynamic marketplace and community platform, has a mission to enable parents and families to live better and smarter in Southeast Asia.

Boasting one of the largest family communities in Singapore and growing fast in Indonesia and Malaysia, we are looking for self-driven, innovative, and collaborative media salespeople to be a part of this growth story.

Your role:

• Leverage your existing customer network to pitch and close innovative customer solutions from SuperMom’s array of products for insights, brand building, content marketing, and demand generation.
• Actively seek out qualified new sales opportunities through cold calling, networking, and social media.
• Collaborate with team members to achieve larger deal sizes and better results.
• Gather feedback from customers and prospects and share with internal teams to improve products and service deliveries.
• Develop and maintain strong partnerships with customers to be seen as a trusted consultant at all levels.

You Have:

Benefits:

Group Overview

The Value-Added Services team is responsible for the short and long term growth of merchant acceptance for Visa’s existing and new Digital products and services. The team will achieve its success through working with and through its acquiring partners, key merchant partners and the technology firms driving innovation in the market place. This Singapore-based role will require you to be able to service mainly the Southeast Asian markets.

What a Senior Manager Technical Sales and Delivery does at Visa:

The Senior Manager Technical Sales & Delivery role will be responsible for providing technical and functional expertise for our Payments and Fraud Management and prevention platform. This role will also be responsible for consulting with our Clients on Business Processes and recommending Best in Class Payment and Fraud Prevention strategies. The role requires you to lead the pre-sales consultation and solution design discussion of new clients. Supporting client migration plans, developing and refining new solution offerings, and working with internal and external stakeholders to provide an optimal integration experience with the Cybersource and Visa platforms by demonstrating to our clients how our Integrated Commerce solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated clients. Candidates should have demonstrated skills in: Sales Engineering, Project Management, Consulting, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Responsibilities

• Develop tactical and strategic plans to support the needs of new and existing enterprise clients.
• Provide technical, functional and subject matter expertise to our sales team
• Conduct technical presentations and product demonstrations for customer audiences
• Be a lead resource in supporting the preparation and responses for RFPs and RFIs
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new services
• Identify and work with third party resources as necessary to support client integration needs; down to code level detail
• Project planning, coordination, and delivery of services
• Communication and risk management to senior stakeholders internally and externally
• Drive revenue activation projects with industry standard Project management methodologies
• Consult with Clients for Solution Design & Architectural design
• Design and document custom workflow processes
• Develop and deliver customer, partner and internal training
• Contributing to corporate knowledge and best practices by creating or enhancing documentation and processes.
• Work with internal and client teams to develop integration plans, manage diverse stakeholders, and manage expectations

Why this is important to Visa

The Senior Manager, Technical Sales & Delivery position will be an integral part of our growing Asia Pacific Cybersource sales force. In this role, you will be responsible for working closely with our sales teams in providing technical and functional expertise for our suite of payment and risk management solutions, responsible for implementation and integration of new strategic clients, supporting client migration plans, delivering new solution offerings, and working with internal and external stakeholders to provide an optimal integration and project delivery experience with the Cybersource and Visa platforms by demonstrating to our clients how our solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

Projects you will be a part of:

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated Card Present Processing, Card Not Present Processing and Integrated Commerce clients. Candidates should have demonstrated skills in: project management, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for Technical Selling, Solution Consultancy, project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Furthermore, you will be at the forefront of Digital payment Systems of the Asia Pacific Markets, Working with Digital Market leaders that shape the landscape of payments. Not only will you be working with Acquiring Banks but also large scale Payment Technology Providers, merchants ,Payment Service Providers, Digital payment providers and market leaders.

We are seeking a highly skilled and experienced CTRM (Commodity Trading and Risk Management) Project Manager with a background in management consulting and expertise in commodity trading. The ideal candidate will play a crucial role in managing projects on the implementation and optimization of CTRM systems, leveraging their skills to deliver effective solutions.

• Lead and coordinate teams in an agile environment, ensuring high-quality, on-time delivery of projects.
• Lead & facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Develop comprehensive project plans, including scope, goals, deliverables, and timelines.
• Ensure that all projects are delivered on-time, within scope, and within budget.
• Act as the primary point of contact for all project-related matters.
• Establish and maintain relationships with clients, suppliers, and other stakeholders.
• Communicate project expectations and progress to team members and stakeholders in a clear and timely manner.
• Allocate project resources effectively and efficiently.
• Monitor resource utilization and adjust plans as necessary to meet project objectives.
• Manage project budgets, including forecasting and tracking expenses & identify and mitigate potential project risks and issues.
• Develop contingency plans to address potential obstacles.
• Ensure compliance with industry standards and regulations.
• Track project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Provide regular project updates and status reports to stakeholders.
• Ensure that all deliverables meet the required quality standards.
• Implement and manage quality control processes throughout the project lifecycle
• Conduct post-project evaluations to identify areas for improvement

Qualifications:

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Scrum Agile or equivalent project management certification
• Project management experience within CTRM
• Experience of project management as a consultant
• Proven track record of managing projects from initiation to completion.
• Experience with resource allocation, budget management, and risk assessment.

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software tooling, particularly JIRA
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

Would you like to do the opening of our Mama Shelter Zurich?

THE MISSION?

Mama does not compromise with cleanliness and hygiene!

The Marketing manager, APAC is a key role in the expansion of the marketing team.  You will play a crucial part in aligning our sales and marketing efforts, improving our lead generation strategies, and contributing to the overall growth and success of our brand in the APAC region.

PRINCIPLE ACCOUNTABILITIES

Lead regional go-to-market activities

• Lead campaign go-to-market activities in APAC for all Fastmarkets key verticals (Forest Products, Metals and Mining, Agriculture, Carbon) by collaborating with cross-functional teams in sales, marketing, and product to create and execute demand-generation strategies that drive high-quality leads and pipeline growth.
• Drive multi-channel marketing campaigns that increase lead flow to deliver on New Business revenue targets, deepen relationships with existing customers to retain and grow accounts, and build new relationships within existing accounts leveraging account engagement strategies
• Monitor, analyze, and report on performance metrics, hold teams accountable to achieving goals, and provide recommendations for improvement based on data-driven insights.
• Work closely with the APAC sales team to ensure the sales team understands marketing plan and campaign activities impacting lead flow and ensure there is a seamless lead handoff between Sales and Marketing and an ongoing feedback loop
• Oversee the on-site event commercial consideration experience at Fastmarkets branded events, including creating on-site booth strategies, lead generation materials and collaborating with Customer Success and Sales members who will be on site
• Help build best-in-class nurture programs, that include regular a/b test, learn, and optimize approaches for educating higher funnel leads and bringing through to consideration and conversion
• Work to establish the company's brand and enhance our presence in the region.

KEY INTERFACES

• Marketing Team
• Sales & Customer Success
• Product Strategy
• Sales Enablement

• This role will be based in Singapore
• As part of the Middle East, Africa and Asia Pacific (MEA APAC) Procurement team, the Manager, Procurement Controlling and Analytics is responsible to manage and drive the administration, financial planning, Profit and Loss (P&L), operational processes and performance reporting of the procurement department in the MEA APAC region.  

Responsibilities

1. Top line co-management of Procurement revenue Asia

• Functionally co-manage Asia procurement revenues.
• Co-responsible of the consolidation, management of the operational process and performance reporting of the 3 regional HUBs (MEA, Pacific and Asia) of the MEA APAC region.
• Co-responsible for managing, centralizing and monitoring the revenue of procurement department for multiple countries of the Asia region and profit centre. Act as an internal consultant and business partner to build, implement and animate transverse processes.
• Manage revenues declaration (from suppliers) and lead invoicing process to ensure the exhaustivity of turnover in coordination with procurement category managers and corporate finance.
• Build dashboard and reporting to support the procurement team and organization to analyze top line performance, define action plan and optimize revenues.
• Prepare monthly and quarterly (financial and operational) analyses to better drive performance. Create, improve and provide recurring and ad hoc reports. 
• Improve automation of data analytics, calculation and assessment of Procurement KPIs.
• Coordinate with the central corporate procurement team and the local finance the required business data.

1. P&L monitoring MEA APAC

• Responsible for managing, centralizing and monitoring Procurement P&L for the region (from revenues to Ebitda).
• Prepare and animate monthly and quarterly performance reviews.
• Collaborate with various internal (Procurement team, Finance, Credit management) and external stakeholders (suppliers, auditors, etc).

1. Budget and forecast planning & Risk and credit Management

• Support forecasting & budget planning processes for Procurement in collaboration with both local Finance department and Corporate Procurement department.
• Manage, centralize and prepare financial performance reviews for the region and budget presentation.
• Own the credit management process, contribute to the ageing balance monitoring and support category managers in payment collection.
• Create dashboard and reporting on ageing balance.
• Monitor suppliers‘ dependency and their financial rating.

1. Digital Solution Deployment and Management Asia

• Deployment of Procurement digital strategies and solutions related to closing the procure-to-pay (P2P) loop.
• Manage hotel and supplier onboarding with P2P solution provider(s).
• Co-ordinate with I.T., Operations, Suppliers and Digital partner to support optimizing onboarding process and change management.
• Prepare and present reports to management.

1. Administration and business process

• Own the procurement administration and processes. Ensure that all documentation are organized, up to date and accessible to all stakeholders.
• Manage and centralize the procurement supplier and contract database. Create and provide reporting on main KPIs.
• Responsible for the implementation and monitoring of group processes. Ensure the department is in line with corporate guidelines.
• Manage audit processes and ensure corrective action are met.
• Support category managers with supplier KYCs, dependency and financial rating.

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

Our customers and the reception team are in good hands with you

What’s it all about?

The Sales Development Representative (SDR) Manager for the APAC region is a newly created role to help us define, execute, measure and refine a compelling top of the funnel revenue strategy for Visa Cross-Border Solutions, inclusive of Currencycloud brand. You will lead a team of 3 Sales Development Representatives (SDR’s) responsible for filling the pipeline with qualified leads that turn into revenue. You will be an inspirational leader who can drive results, but also adept at building a demand generation strategy that is presentable to a senior audience. Reporting to the Director of Sales Development, you will hold responsibility for the demand generation strategy and top of the funnel reporting for APAC.

We need you to be creative in developing unique ideas with an ability and willingness to adapt and change to thrive in our agile environment. We’ll need you to be one step ahead of the game and keep updated on the best practices in the industry so that you can keep advancing the function. You’ll need to have a strong interest in data and analytics to gain critical insights into our prospects and customer behaviour to influence purchasing decisions.

Above all else, you’ll need to live and breathe our values – Lead courageously, obsess with our customers, Collaborate as One Visa, Execute with excellence. These values are woven deep into the fabric of our culture and guide our day-to-day interactions.

What we expect of you, day to day:

Demand Generation Strategy (approx. % of role breakdown – 25%) 

• Working with regional marketing managers and sales consultants to support the creation of a demand gen strategy that meets regional targets
• Researching prospects, target personas, and segment landscape to assist with lead scoring and more account based marketing
• Building prospect target lists using business development tools
• Build strategies using clear and defined KPIs and ROI. Specific campaigns that are built and delivered as part of the strategy should have trackable metrics and align with your overall strategic objectives
• Own data management for prospecting 

Leadership (approx. 45% of role)

• As an experienced leader, you will coach and lead your team to execute against your strategy and to continuously improve the quality and warmth of leads and opportunities
• You’ll also help and mentor career growth across the team
• Oversee the SDR playbook for moving leads through the funnel, and all processes that sit alongside it
• Support APAC SDRs and oversees SDR activity globally to facilitate the transfer of best practices
• Lead by example with KPIs and prospecting
• Manage performance of SDRs, ensuring they are hitting the targets you have set

Performance Reporting (approx. 30% of role)

• Creating a reporting rhythm among SDRs, the wider marketing team, sales team and also at a senior leadership/executive level.
• Managing the creation and delivery of all demand generation reporting
• Working closely with the sales operations team, providing them with data to enable their wider sales reporting, and ensuring they are supporting marketing deliverables for reporting
• Delivery of holistic demand generation activity, both outbound lead generation as well as working alongside the marketing manager to support inbound lead generation.
• This will include building prospect lists, managing data, building campaigns within lead gen tools and the execution of those campaigns
• It also includes any necessary follow up and qualification of leads as well as smooth handover to sales consultants.