Total 1,904 customer service manager job vacancies in Tampines, North East

Job Description & Requirements

• Assist and support in managing and oversee daily operations and ensure compliance to operations standards and procedures.
• Assist and support in managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Participate in planning weekly schedule planning and daily team floor plan.
• Trains and provide on-going communication to staff and deliver first-class service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the restaurant.
• Handles customers' feedback promptly.
• To comply ad-hoc with all the admin and paperwork requirements.

· Promoting the company's existing brands and introducing new products to the market.

· Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.

· Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.

· Gathering, investigating, and summarizing market data and trends to draft reports.

· Implementing new sales plans and advertising.

· Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.

· Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.

· Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

Manager Job Responsibilities:

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.

Oversee, guide and prepare up to date financial reports (e.g. P&L, B/S, AR & AP and other financial schedules and analysis)
· Able to summarize current financial status.
· Monthly Accounts closing
· Manage Cash Flow preparation and annual budget and forecast.
· Support payroll & submission of CPF.
· Submission of Quarterly GST.
· Support on regulatory compliance. Annual Filing with ACRA and IRAS.
· Able to follow up with External Auditors to Generate Audited Report or Compilation Report whichever is applicable.
· Prepare & Submission forms, monitor and liaise with Banks Daily For Financing/ Discounting Applications.
· To liaise with Banks on payment instructions.
· Co-ordinate with internal departments and external parties such as forwarders/suppliers (both international & local) if need to.
· Reporting To Snr Manager, Group Accounts and/or Directors on Daily Operations.
· Able to support other Ad hoc Business Activities assigned.

Requirements:
· Diploma/Degree or other professional certificate in Finance or Accounting.
· At least 1 to 2 years of knowledge and experience in handling a full set of company financial accounts.
· Awareness of international trading and shipping terms will be an added advantage. Knowledge of SAP business 1 and excel functions will be an added advantage.
· Aptitude for numbers, quantitative and analytical skills
· General knowledge and experience of GST submission and Company Tax.

Job location: Changi South
Work week : Mon - Fri