Total 7 customer service manager job vacancies in pas north east community development council

Key Responsibilities:

· Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.

· Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.

· Provide solutions to resolve challenges while ensuring minimal impact on clients.

· Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.

· Demonstrates professionalism and empathy when handling challenging situations.

· Proactively identify recurring problems and suggest process improvements to prevent future occurrences.

· Maintain accurate documentation of escalated cases, resolutions, and follow-ups.

· Work closely with relevant departments to ensure smooth consistent service delivery.

· Provide feedback and insights to improve overall customer care processes.

· Assist with any other duties or projects assigned by the reporting officer.

BIM Implementation and Management:

• Oversee and manage the overall implementation of BIM across projects.
• Ensure adherence to established BIM standards, protocols, and best practices.
• Collaborate with project teams to develop project-specific BIM execution plans.
• Establish and manage BIM workflows, model integration, and coordination.
• Implement new BIM technologies and tools to improve project outcomes.

Team Leadership and Collaboration:

• Lead and mentor a team of BIM coordinators and technicians.
• Coordinate with architects, engineers, contractors, and other stakeholders to ensure BIM is integrated effectively into the design and construction processes.
• Facilitate BIM coordination meetings and manage clash detection and resolution.
• Provide BIM-related training and support to staff and project teams.

Project Coordination and Quality Control:

• Ensure accurate, consistent, and high-quality BIM models and data across all stages of the project lifecycle.
• Review and validate BIM models for accuracy, completeness, and compliance with project requirements.
• Manage and monitor BIM-related schedules and deliverables to ensure timely completion.
• Perform quality control checks on BIM data, including clash detection, model validation, and ensuring consistency between disciplines.

Software and System Management:

• Maintain and update BIM software tools and platforms (e.g., Revit, Navisworks, BIM 360, etc.).
• Work with IT teams to ensure BIM software is up-to-date and fully integrated with other project management systems.
• Troubleshoot software-related issues and assist with technical support.

Process Improvement and Innovation:

• Continuously evaluate and improve BIM processes to ensure they align with project requirements and industry standards.
• Research and incorporate new BIM technologies, trends, and innovations into the company's workflows.
• Monitor BIM performance and make recommendations for improvements based on project feedback and outcomes.

Client and Stakeholder Engagement:

• Communicate BIM progress, challenges, and achievements to clients and stakeholders.
• Provide technical support and assistance to external partners, clients, and consultants involved in BIM processes.
• Ensure that all BIM documentation is prepared and delivered according to client specifications.

Qualifications:

• Minimum Bachelor's degree in Architecture, Engineering, Construction Management, or a related field.
• Minimum of 5 years of experience in BIM management or related roles in the architecture, engineering, or construction industry.
• Proven experience leading BIM teams and managing large-scale projects
• Experience with BIM software such as Autodesk Revit, Navisworks, BIM 360, AutoCAD, and other related tools.
• Strong knowledge of BIM standards, protocols, and processes (e.g., ISO 19650, BIM Level 2).
• Excellent project management and organizational skills.
• Strong leadership abilities and experience in team management.
• Proficiency in data management and model coordination.
• Ability to troubleshoot technical issues and provide support to team members.
• Effective communication skills, both written and verbal.
• Knowledge of construction and design workflows, including clash detection, coordination, and integration.

BIM Implementation and Management:

• Oversee and manage the overall implementation of BIM across projects.
• Ensure adherence to established BIM standards, protocols, and best practices.
• Collaborate with project teams to develop project-specific BIM execution plans.
• Establish and manage BIM workflows, model integration, and coordination.
• Implement new BIM technologies and tools to improve project outcomes.

Team Leadership and Collaboration:

• Lead and mentor a team of BIM coordinators and technicians.
• Coordinate with architects, engineers, contractors, and other stakeholders to ensure BIM is integrated effectively into the design and construction processes.
• Facilitate BIM coordination meetings and manage clash detection and resolution.
• Provide BIM-related training and support to staff and project teams.

Project Coordination and Quality Control:

• Ensure accurate, consistent, and high-quality BIM models and data across all stages of the project lifecycle.
• Review and validate BIM models for accuracy, completeness, and compliance with project requirements.
• Manage and monitor BIM-related schedules and deliverables to ensure timely completion.
• Perform quality control checks on BIM data, including clash detection, model validation, and ensuring consistency between disciplines.

Software and System Management:

• Maintain and update BIM software tools and platforms (e.g., Revit, Navisworks, BIM 360, etc.).
• Work with IT teams to ensure BIM software is up-to-date and fully integrated with other project management systems.
• Troubleshoot software-related issues and assist with technical support.

Process Improvement and Innovation:

• Continuously evaluate and improve BIM processes to ensure they align with project requirements and industry standards.
• Research and incorporate new BIM technologies, trends, and innovations into the company's workflows.
• Monitor BIM performance and make recommendations for improvements based on project feedback and outcomes.

Client and Stakeholder Engagement:

• Communicate BIM progress, challenges, and achievements to clients and stakeholders.
• Provide technical support and assistance to external partners, clients, and consultants involved in BIM processes.
• Ensure that all BIM documentation is prepared and delivered according to client specifications.

Qualifications:

• Minimum Bachelor's degree in Architecture, Engineering, Construction Management, or a related field.
• Minimum of 5 years of experience in BIM management or related roles in the architecture, engineering, or construction industry.
• Proven experience leading BIM teams and managing large-scale projects
• Experience with BIM software such as Autodesk Revit, Navisworks, BIM 360, AutoCAD, and other related tools.
• Strong knowledge of BIM standards, protocols, and processes (e.g., ISO 19650, BIM Level 2).
• Excellent project management and organizational skills.
• Strong leadership abilities and experience in team management.
• Proficiency in data management and model coordination.
• Ability to troubleshoot technical issues and provide support to team members.
• Effective communication skills, both written and verbal.
• Knowledge of construction and design workflows, including clash detection, coordination, and integration.

Job Description

• The Contracts/Commercial Manager is responsible for the overseeing commercial and contractual aspects related to the main contract and subcontracts, managing any commercial and contractual risk relating to the project and employ mitigation actions as quickly and effectively as possible.
• Review external providers (i.e vendors and subcontractors) terms of service and project deliverables.
• Provides contractual advisory from the commercial perspective to the project through all stages: construction, subcontracting, completion and hand-over,Provides support to the Quantity Surveyor
• team in the project, monitoring, reporting, planning and coordinating all aspects of their work.
• Proactively engages in continuous improvement and review of existing processes, systems and policies that may support the project’s contract management and administration.
• Advises on all contractual correspondence related to the project, considering commercial impact Identify, assess and manage / advise on contractual risk
• Manages contractual claims, disputes, settlements and resolution
• Communicates effectively with a wide range of stakeholders both verbally and in written notices eg. extension-of-time (EOT) , change order, etc.
• Possesses knowledge in construction/contract law & different standard forms of contracts eg. PSSCOC, SIA, LTA, REDAS, FIDIC, NEC, etc.
• Possesses leadership skills to manage internal and external stakeholders, thinks strategically and critically, exercising judgement after consideration for all aspects.
• Possesses analytical and problem-solving skills.(Is required to work both in Corporate office and/or at project sites.)

Job Requirements:

• Bachelor’s Degree in Quantity Surveying / Construction Management / Civil Engineering or related fields
• Minimum 10 years relevant experience in contract negotiation, administration and/or management
• Excellent communication and negotiation skills, analytical mindset, problem solving abilities, as well as keen interest and motivation in a high growth and entrepreneur environment
• A high level of integrity, dependability with a strong sense of urgency and result oriented

BIM Implementation and Management:

• Oversee and manage the overall implementation of BIM across projects.
• Ensure adherence to established BIM standards, protocols, and best practices.
• Collaborate with project teams to develop project-specific BIM execution plans.
• Establish and manage BIM workflows, model integration, and coordination.
• Implement new BIM technologies and tools to improve project outcomes.

Team Leadership and Collaboration:

• Lead and mentor a team of BIM coordinators and technicians.
• Coordinate with architects, engineers, contractors, and other stakeholders to ensure BIM is integrated effectively into the design and construction processes.
• Facilitate BIM coordination meetings and manage clash detection and resolution.
• Provide BIM-related training and support to staff and project teams.

Project Coordination and Quality Control:

• Ensure accurate, consistent, and high-quality BIM models and data across all stages of the project lifecycle.
• Review and validate BIM models for accuracy, completeness, and compliance with project requirements.
• Manage and monitor BIM-related schedules and deliverables to ensure timely completion.
• Perform quality control checks on BIM data, including clash detection, model validation, and ensuring consistency between disciplines.

Software and System Management:

• Maintain and update BIM software tools and platforms (e.g., Revit, Navisworks, BIM 360, etc.).
• Work with IT teams to ensure BIM software is up-to-date and fully integrated with other project management systems.
• Troubleshoot software-related issues and assist with technical support.

Process Improvement and Innovation:

• Continuously evaluate and improve BIM processes to ensure they align with project requirements and industry standards.
• Research and incorporate new BIM technologies, trends, and innovations into the company's workflows.
• Monitor BIM performance and make recommendations for improvements based on project feedback and outcomes.

Client and Stakeholder Engagement:

• Communicate BIM progress, challenges, and achievements to clients and stakeholders.
• Provide technical support and assistance to external partners, clients, and consultants involved in BIM processes.
• Ensure that all BIM documentation is prepared and delivered according to client specifications.

Qualifications:

• Minimum Bachelor's degree in Architecture, Engineering, Construction Management, or a related field.
• Minimum of 5 years of experience in BIM management or related roles in the architecture, engineering, or construction industry.
• Proven experience leading BIM teams and managing large-scale projects
• Experience with BIM software such as Autodesk Revit, Navisworks, BIM 360, AutoCAD, and other related tools.
• Strong knowledge of BIM standards, protocols, and processes (e.g., ISO 19650, BIM Level 2).
• Excellent project management and organizational skills.
• Strong leadership abilities and experience in team management.
• Proficiency in data management and model coordination.
• Ability to troubleshoot technical issues and provide support to team members.
• Effective communication skills, both written and verbal.
• Knowledge of construction and design workflows, including clash detection, coordination, and integration.

BIM Implementation and Management:

• Oversee and manage the overall implementation of BIM across projects.
• Ensure adherence to established BIM standards, protocols, and best practices.
• Collaborate with project teams to develop project-specific BIM execution plans.
• Establish and manage BIM workflows, model integration, and coordination.
• Implement new BIM technologies and tools to improve project outcomes.
  

Team Leadership and Collaboration:

• Lead and mentor a team of BIM coordinators and technicians.
• Coordinate with architects, engineers, contractors, and other stakeholders to ensure BIM is integrated effectively into the design and construction processes.
• Facilitate BIM coordination meetings and manage clash detection and resolution.
• Provide BIM-related training and support to staff and project teams.
  

Project Coordination and Quality Control:

• Ensure accurate, consistent, and high-quality BIM models and data across all stages of the project lifecycle.
• Review and validate BIM models for accuracy, completeness, and compliance with project requirements.
• Manage and monitor BIM-related schedules and deliverables to ensure timely completion.
• Perform quality control checks on BIM data, including clash detection, model validation, and ensuring consistency between disciplines.
  

Software and System Management:

• Maintain and update BIM software tools and platforms (e.g., Revit, Navisworks, BIM 360, etc.).
• Work with IT teams to ensure BIM software is up-to-date and fully integrated with other project management systems.
• Troubleshoot software-related issues and assist with technical support.
  

Process Improvement and Innovation:

• Continuously evaluate and improve BIM processes to ensure they align with project requirements and industry standards.
• Research and incorporate new BIM technologies, trends, and innovations into the company's workflows.
• Monitor BIM performance and make recommendations for improvements based on project feedback and outcomes.
  

Client and Stakeholder Engagement:

• Communicate BIM progress, challenges, and achievements to clients and stakeholders.
• Provide technical support and assistance to external partners, clients, and consultants involved in BIM processes.
• Ensure that all BIM documentation is prepared and delivered according to client specifications.
  

Qualifications:

• Minimum Bachelor's degree in Architecture, Engineering, Construction Management, or a related field.
• Minimum of 5 years of experience in BIM management or related roles in the architecture, engineering, or construction industry.
• Proven experience leading BIM teams and managing large-scale projects
• Experience with BIM software such as Autodesk Revit, Navisworks, BIM 360, AutoCAD, and other related tools.
• Strong knowledge of BIM standards, protocols, and processes (e.g., ISO 19650, BIM Level 2).
• Excellent project management and organizational skills.
• Strong leadership abilities and experience in team management.
• Proficiency in data management and model coordination.
• Ability to troubleshoot technical issues and provide support to team members.
• Effective communication skills, both written and verbal.
• Knowledge of construction and design workflows, including clash detection, coordination, and integration.

Sciente is a multi-award winning, ISO9001, DPTM, Great Place to Work Certified and trusted business technology partner in Intelligent Transformation and Talent Management.

The incumbent will be responsible for overseeing all accounting/financial operations, ensuring the excellence in company’s accounting operations, financial stability and growth. This role involves strategic planning, financial analysis, accounting operations and leading a team of accounting executive(s). The ideal candidate will have a strong background in accounting/financial management within the IT services sector.

Key Responsibilities:

• Manage & govern the full set of accounts for the multiple entities in countries – Singapore (HQ), Malaysia, India and for the services being delivered in SG, Malaysia, India, Philippines, Hong Kong, Japan, Australia, USA;
• Oversee all accounting functions including accounts payable, accounts receivable, payroll, and general ledger. Ensure accurate and timely month-end and year-end close processes;
• Ensure the compliance to Accounting best practices, year-end closing and support the end-of-year audit processes;
• Formulate the costing of services being offered from local and overseas locations;
• Governance of meeting the stipulated deadlines for various statutory/tax related transactions e.g. in Singapore - GST returns, IR8A, IR21, tax returns, etc;
• Lead and mentor the accounting team. Foster a culture of continuous improvement and professional development within the department for individual entities.
• Oversee the preparation of timely and accurate financial statements, reports, and analyses. Present weekly reports to the executive team.
• Manage tax planning and compliance activities. Ensure timely and accurate filing of tax returns and other regulatory filings.
• Work closely with internal stakeholders & Clients to formulate Service Agreements/Terms of Business/Scope of Work (SOW) for professional services offered to clients and issuance of invoices accordingly.
• Take the responsibilities for regular cash flow management, financial planning/analysis, management reporting, risk management plan.
• Implement and maintain robust systems, policies, and internal controls to achieve excellence. Assist in internal auditing the accuracy, completeness of the documents and records (i.e. SOW, Invoices, payroll information, contract, etc).
• Manage the monthly processing and checking of time-sheets, payroll and reimbursement for billable project employees within the stipulated timeline.
• As and when required, lead/manage the end-to-end process in setting up overseas entity(ies) covering local taxation and regional labour laws etc. of overseas subsidiaries.
• Govern the activities related to company secretarial services as and when needed.
• Miscellaneous transactions to be managed as and when needed: ESOP, Tax optimisation, valuations, project costings, government grants, ESG reporting, internal IT system improvements/implementations, cross border transactions i.e. withholding tax, transfer pricing etc.
• Last but not the least, work with agility as a management lead catalyst for the growth of the business in an ever-changing environment.

Pre-requisites:

• Bachelor’s degree in Finance, Accounting, or a related field. MBA or CPA preferred.
• Minimum of 10 years of experience in finance and accounting, with at least 3-5 years in a team management role. Experience in the IT services industry is highly desirable.
• Someone with proven track-record of delivering most of the abovementioned responsibilities of the role.
• Hands-on work experience in accounting/financial principles, practices, and regulations within the region including India.
• Excellent analytical and strategic thinking skills.
• Proven execution skills to run accounting operations and financial strategies.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in financial software e.g. Tally.
• Ambitious with high level of learning agility, integrity and professionalism.

Our office location: Changi Business Park, near Expo MRT (Zip Code: S486066)

To know more about us and why you should join us, please visit https://www.sciente.com