Total 11 customer service manager job vacancies in sg tampines agency building

About Us:

We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now seeking a talented individual to join us as a Customer Service and Administrative Supervisor.

Job Description:

As the Customer Service and Administrative Supervisor, you will play a key role in maintaining smooth day-to-day operations while ensuring excellent service to our students and their parents. You will oversee customer service interactions, ensuring all inquiries are handled professionally and efficiently, while also managing administrative tasks that support the organization.

Key Responsibilities:

- Serve as the main point of contact for parents and students, delivering exceptional customer service.

- Address customer concerns, resolve issues, and manage inquiries with care and professionalism.

- Perform administrative duties such as scheduling, coordinating appointments, and maintaining records.

- Collaborate with the team to streamline workflows and improve overall service quality.

- Support the center’s operations by ensuring all processes run smoothly and efficiently.

- Maintain communication in both English and Chinese for parents and team members.

Job Requirements:

- Proven experience in customer service and administrative roles.

- Excellent communication, organizational, and multitasking skills.

- Patience, empathy, and a passion for working with children.

- Strong interest in education, with a preference for candidates with related knowledge or experience.

- Ability to speak and write fluently in both English and Chinese.

- A collaborative team player with a positive attitude and willingness to help others.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for career advancement in the education sector.

- Free Chinese language tutoring for your children.

- An engaging and supportive work environment with friendly colleagues.

Join Us:

If you are enthusiastic about education and want to contribute to shaping the future of students while developing your career, we welcome you to apply! This is an exciting opportunity to be part of a passionate team and make a meaningful difference.

How to Apply:

Send your resume and cover letter to [Insert contact details]. We look forward to meeting you and working together to create a brighter future!

The Job

• Prompt assistance to the needs of driver/delivery partners.
• Facilitating transactions without error.
• Assist with the onboarding of driver/delivery partners
• Working hours: Mon-Fri, 10am - 7pm

The Talent

• No experience required
• Customer service experience would be an advantage
• IT/Computer literacy

Next Step

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Customer Service
• Only shortlisted candidates will be contacted

Isaac Tan Yang En

EA Licence No: 91C2918

Personnel Registration No: R24123927

Job Summary

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care in St Andrew’s Community Hospital.
• To oversee and be responsible for the communications and patients’ relations matters of St. Andrew's Community Hospital, through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• Diploma/Degree or training in public relations, communications and counselling.
• Preferably has relevant working experience in hospitality or public relations or caregiver support and counselling.
• Minimum 5 years relevant experience in a managerial role.
• Is independent, dependable, self-motivated, creative, warm, outgoing and has good interpersonal relationship skills.
• Is strong in public relations and client experience or in areas of support and counselling.
• Has good organisational ability, is resourceful and is able to carry out positive communications and rapport building to enhance patients' experience of the hospital services.
• Is mature in disposition, to be able to cope with changes and demanding situation.
• Is able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation.
• Is resilient, calm and exercise sound judgement so as to overcome a crisis situation and prevent/minimise any negative impact on the organisation's image and staff morale.

Work Location

• St Andrew's Community Hospital / 8 Simei Street 3, Singapore 529895

1. Strategic Planning and Execution**

- Develop and implement operational strategies aligned with the organization's goals.

- Collaborate with senior leadership to set long-term objectives and operational plans.

- Monitor and adjust strategies to adapt to market trends or business challenges.

2. Operational Oversight

- Supervise day-to-day operations across departments or teams.

- Ensure processes are streamlined and efficient.

- Oversee resource allocation (staff, budget, equipment) to maximize productivity.

3. Team Leadership

- Lead and motivate department managers and staff.

- Foster a collaborative work environment.

- Establish performance standards and conduct performance evaluations.

4. Process Improvement

- Analyze workflows and identify areas for improvement.

- Implement new systems or tools to enhance operational efficiency.

- Monitor and report on the effectiveness of changes made.

5. Financial Management

- Develop and manage operational budgets.

- Track expenses and ensure cost-effectiveness.

- Oversee financial forecasting and reporting related to operations.

6. Compliance and Risk Management

- Ensure all operations comply with legal and regulatory requirements.

- Identify and mitigate operational risks.

- Establish and monitor policies and procedures to maintain standards.

7. Performance Monitoring

- Set and monitor Key Performance Indicators (KPIs) to track operational success.

- Prepare and present performance reports to stakeholders.

- Use data analytics to make informed decisions.

8. Stakeholder Coordination

- Serve as a liaison between departments and senior management.

- Maintain strong relationships with external partners, suppliers, and customers.

- Address and resolve operational challenges effectively.

9. Innovation and Technology Integration

- Evaluate and adopt new technologies to improve processes.

- Drive digital transformation initiatives within operations.

- Stay updated on industry trends and innovations.

10. Crisis Management

- Develop contingency plans for operational disruptions.

- Lead the organization’s response during emergencies.

- Ensure business continuity planning is in place.

This role demands strong leadership, analytical thinking, and decision-making skills, along with the ability to balance strategic priorities with operational execution.

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

We are seeking a Business Development Manager to join our Regional Sales team. In this role, you will have the opportunity to take full ownership of the sales cycle, from identifying leads to closing deals, while collaborating with our recruitment team to deliver the full suite of solutions to clients. This position offers the autonomy to drive your success and the support needed to excel in a competitive and rewarding environment.

Key Responsibilities

• Oversee the entire sales cycle, from prospecting and lead generation to negotiating and successfully closing contracts.
• Identify, pursue, and secure new opportunities across target sectors, leveraging expertise in delivering tailored solutions and services.
• Qualify client requirements and provide tailored IT contracting solutions to address their challenges effectively.
• Collaborate with the recruiting team to source and place candidates that meet client expectations.
• Develop and maintain strong relationships with clients to drive repeat business and long-term partnerships.

Qualifications and Requirements

• Minimum 3+ years in sales, preferably in any of these such as government sector / IT Services/recruitment firms/ Consulting firms / System Integrators, with demonstrated success in managing the full sales cycle from discovery to closing.
• Good grasp of the technology market and tech recruitment processes.
• Identifying and targeting potential clients through market research and networking.
• Strong interpersonal, presentation, and negotiation skills, with the ability to work in an ambiguous environment
• Preferably someone who has experience with handling government contracts / tender proposals / and is familiar with the employment landscape

Responsibilities: 

• Develop and execute a comprehensive sales strategy for semiconductor equipment and test socket products to achieve sales targets and growth objectives.
• Identify key markets, potential customers, and opportunities for business development.
• Create and maintain a sales pipeline of prospective customers.
• Drive negotiations and close deals to meet or exceed revenue targets.
• Build and maintain long-term relationships with key customers and decision-makers within semiconductor companies.
• Provide technical expertise and consultative support to customers to ensure proper product selection and use.
• Gather customer feedback and communicate market needs to the product development teams.
• Stay informed on market trends, competitive products, and customer needs within the semiconductor industry.
• Analyse competitors and recommend strategies to maintain a competitive edge.
• Work closely with Engineering, R&D, and Product Management Teams to align product offerings with customer requirements.
• Partner with marketing teams to develop effective campaigns and promotional activities for new products.
• Collaborate with internal stakeholders to ensure smooth delivery and post-sales support.
• Prepare sales forecasts and regular reports on sales performance, market conditions, and product trends.
• Provide feedback to management on market demands and suggest potential product improvements or new offerings.

Qualifications:

• At least Diploma in Engineering, Business, Marketing or a related field (a technical degree is often preferred).
• 5+ years of sales experience in the semiconductor industry, preferably in semiconductor manufacturing equipment, test sockets, or related products.
• Proven track record of meeting or exceeding sales targets.
• Strong technical understanding of semiconductor manufacturing processes and equipment.
• Excellent communication and interpersonal skills, with the ability to engage technical and non-technical stakeholders.
• Negotiation and contract management expertise.
• Strong analytical skills and ability to interpret complex technical information.
• Ability to work independently and in a team environment.
• Proficiency in CRM tools, MS Office, and sales analytics software.
• Willingness to travel domestically and internationally as needed (up to 50%).

Reporting to: Head of Brand/ & Director of Brand & Marketing

2 Years Contract

Responsibilities Job scope but not limited to:

• Assist managers to participate in the company's brands strategy planning, formulation,
  implementation process and operation management, including market strategy planning,
  brand building and maintenance, etc, to ensure the achievement of the company's overall
  sales strategy. Responsible for the operation and management of the company's online
  channels, the development of overall operational strategic planning, responsible for ecommerce operations and performance
• 
  Assist with our brand manager to carry out marketing activities and organize and plan
  relevant activity plans to increase brand awareness and reputation via online and offline,
  responsible for the company's e-commerce operation matrix platform cooperation docking,
  strategic analysis, strategic positioning, business structure, operation mode and other
  aspects of management;
• 
  Assist managers to supervise and manage the daily operations of the brand to ensure the
  continued unity of the brand image. responsible for the company's e-commerce operation
  matrix platform cooperation docking, strategic analysis, strategic positioning, business
  structure, operation mode and other aspects of management; and integration of the relevant
  resources of the major platforms, the development of e-commerce platform promotion plan
  and promotion activities implementation;
• 
  Assist the brand manager to provide evaluation and feedback on the company’s brand
  promotion activities as well as monthly work reports. Responsible for the
  development of the main brand product promotion activities and market research and
  analysis; Cooperate with the company to negotiate the cooperation of various resources
  channels, determine the sales policy, and reasonably integrate the resources; on a regular
  basis for operations, sales promotion to track, evaluate, and submit operations, sales
  promotion statistical analysis reports, timely put forward improvement measures, given
  practical improvement programs; responsible for team management, can lead the team to
  complete the task through various incentives.

The individual should be:

• Candidate who study or with related working experience in E-commerce Marketing is most welcome to apply.
• Proficient in English and Mandarin, Degree holder in business related or Diploma in Majoring in E-commerces, Marketing, Journalism or Advertising Planning;
• At least 3-4 years of experience in e-commerce and/or FMCG industries, with profound theoretical foundation and rich operational experience in the field of brand operation.
• Good at planning event marketing activities, familiar with the characteristics and communication characteristics of various media, establishing good cooperative relationships with our existing media, and good at integrated promotion.
• Excellent copy-writing skills, able to independently write planning plans,
• Have a keen sense of the market and strong information collection ability, strong brand awareness, excellent marketing planning ability and communication skills, good data analysis ability, problem solving ability and text organization ability.
• Have strong execution and organizational coordination skills, and be able to coordinate resources to complete plans and make evaluations.
• Excellent expression, communication, organization, coordination and team spirit, good at coordinating work affairs in different departments; humble, energetic, embracing changes, and highly tolerant.

What’s In It For You:

• Good environment on the working E-Commerce with our Regional Branding Manager
• Valuable skills that are transferrable
• Work area will be located at Tampines
• 6 days work/week (9 hours with 1-hour break, meals, and transport allowance will be provided)

JOB SUMMARY

The Regional Logistics Manager for Apac is responsible for creating and managing the logistics solutions for Jabil’s customers in Apac. This role is part of Jabil’s Managed services dedicated to Logistics services. This team provides customers, business units and functional areas solutions to their logistics needs particularly in logistics network design, carrier Management, logistics analytics, operational execution for various transport needs, warehousing and delivery, well supported by inhouse TMS solutions.

The Manager will work with the customer, internal business units, Business development Team as well as the logistics vendors to understand the logistics requirements, create and manage the solution roadmap that can be implemented and executed by Jabil logistics operational teams. The position acts as an internal and external consultant regarding Jabil’s Logistics capabilities. As part of this role, you will report to the Director, Global logistics Services.

Job Description:

As the Regional Logistics Manager, you will form a part of the Logistics as a Service Business Unit and will be responsible for setting up and running the logistics services footprint in Asia Pacific. You will be developing solutions that drive value into the transport and logistics domain, including mid to large-scale logistics network design for customers, freight and carrier management, modes of transport and storage, supply chain network mapping, digital business tools for logistics execution – from leading solution design and business case development to providing SME support during the implementation of the solution.

You will work closely with different stakeholders including customers, local operational management teams, as well as functional leads from Sales, Operations, Finance and IT

Key activities include:

Lead solution design for customer projects in Logistics, warehousing, packaging, reverse logistics including cross border, domestic and international shipping.

Work with BD and internal business units to understand customer pipeline, growth, and other business requirements,

Customer facing to discover requirements, create and present carrier agnostic solutions.

Provide cost-conscious solutions and identify value added services opportunities to support customer logistics goals.

Help develop SOW, contracting and work with Operations Managers to support creating SOPs, Invoicing requirements.

Support IT/ technical teams for TMS Integration for client solutions, reporting and visibility.

Support business development in preparation of professional customer RFP responses for large bids and tenders

Interpret customer requirements, determine and/or develop the most suitable logistics and warehousing solutions and associated resources

Work closely with Carrier Management team, Operational Business units, IT and finance team to develop and implement solutions.

Create the Org structure in Asia Pacific logistics operations dedicated to customer service and logistics operations.

Work directly with customers to explain to them the value that these solutions can bring to their supply chain

Provide rationale and benefits of proposed designs, via PowerPoint or similar storytelling, and how modifications improve logistics efficiencies.

Continuous research into new logistics landscapes to identify new innovative and sustainable solutions

Lead or support other special projects as required

Qualifications/ Experience:

Hold a degree/ diploma preferably with 8-10 years of experience in Logistics solutioning and business development.

Highly proficient computer skills in Microsoft Office Suite

Experience in 3PL solutions, 4PL carrier management, Road freight, warehousing solutions across Asia Pacific is preferred.

Good interpersonal, communication and influencing skills, leadership, time and task management, the ability to build strong stakeholder relationships, change and innovation

Team Management, Operational logistics acumen combined with strong sense of business development

Capable of working independently, focused, and driven, capable of decision making based on facts and data, whilst under pressure yet deliver on time.

Excellent communicator, present findings effectively across all levels of the business

30% travel required for customer meetings.

Knowledge of one or more Asian languages is preferred to work with stakeholders.

The role of the Sustainable Gallery Manager is to ensure smooth operations of galleries operations & programmes under our management to co-ordinate programmes & event- related works.

The scope of works includes: -

1. Leading the team to ensure smooth operations of the galleries and the programmes/events
2. Manage the gallery tours & visitors’ experiences
3. Handle general email enquiries pertaining to visitors’ information and activities
4. Coordinate & Plan programmes & events-related works
5. Conduct monthly supervisions on all facilities within galleries
6. Handle general email enquiries pertaining to visitors’ information and activities

• Position: Operations Supervisor/Manager (Logistic/Warehouse-WMS-MNC)
• Location: Sunview -Few bus stops from Boon Lay MRT
• Working hours: 5 days, Monday to Friday (8.30am to 6.00pm)
• Salary (commensurate on experience): Up to $5400+ AWS + Medical + Dental
• Duration: Permanent
• Industry: Logistics (MNC)

Main Responsibilities:

• Lead and manage the logistics operations to achieve the operations key performance index and the required service standards.
• Develop operational performance, financial goals, and growth plans through effective solutions development.
• Defines roles and responsibilities, plans for the department's future needs and operations; counsels employees on performance
• Works collaboratively with client and departmental staff to assure operational effectiveness, adherence to policies and procedures and maximization of flow of all incoming and outgoing material.
• Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Ensuring information/knowledge resources can be readily accessed and easily retrieved
• Manages quality system and continuous process improvement within the facility.
• Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.
• Through Lean Warehousing System to implement and monitor improvement programs in cost reduction, quality improvement, safety and best practices across operations.
• Administers and communicates company policies.
• Regularly reviews performance expectations with leadership team. Providing expectations, performances planning, feedback to team members.
• Responsible for the training & development and performance discussions with staff.
• Maintain good working relationships with customers.

Requirements:

• Minimum 4 years of experience in logistics operations management providing
  overall direction, implementation, and continuous improvement in all phases of logistics solutions.
• Good working knowledge of the following operations areas – domestic distribution, ,
  warehouse management, inventory planning, , transportation management and
  logistics execution systems.
• Degree in, Logistics, Supply Chain Management or equivalent work experience in the logistics field.
• Proven transportation /logistics / supply chain management knowledge
• Strategic thinking ability, proven implementation results
• Superior customer relationship management skills
• Excellent negotiation experience with subcontractors, transporters, & vendors.

Email me at [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.