Total 39,255 Full-time customer service manager job vacancies in Singapore

Responsibilities

• Develop and implement comprehensive performance marketing strategies and campaigns (For Hong Kong, Singapore and Japan Market) to drive leads to achieve business objectives
• Manage owned and paid media channels, including SEO/SEM, social media marketing, email marketing, online and OMO advertising campaigns to drive customer engagement and increase sales
• Manage budgets and analyze digital marketing performance to drive strong CPL, CPA, ROI, brand exposure, and awareness to inform future strategies
• Implementing A/B testing, conversion rate optimization, and retargeting campaigns
• Implementing marketing automation and lead generation strategies
• Provide leadership and direction to the performance marketing team, including managing personnel, setting goals, and providing performance feedback
• Work closely with the management team to share funnel conversion improvement ideas and feedback, present results, and assist in projects

Requirements

• Degree holder in Marketing, Business Administration, or any related disciplines
• 10+ years of solid digital marketing experience in a similar role as well as experience building effective multi-channel marketing strategies
• Solid expertise in campaign and channel analysis and reporting, to drive actionable insights & actions
• Experience with Fintech, SaaS, or B2B tech business is highly preferred
• Able to work under pressure independently, strategic thinker, result-driven, a visionary leader and detail-minded
• With excellent commercial acumen and strong ability to achieve business KPIs through effective marketing strategies

Roles & Responsibilities:

• Responsible to create concept designs for sales proposal and as well as detail design for confirmed projects.
• Ability in selecting the right components, design of fabrication items as well as working with vendors/sub-con for assigned projects.
• Responsible for planning and executing strategies for completing projects on time and also managing the projects’ budget.
• Exhibit a level of creativity and ingenuity, as well as problem solving skills, to provide reliable, cost-effective solutions to design issues and attend to customers’ enquiries.
• Working with respective project engineer and assembly team on project schedule management, budget management, as well as customer’s review/discussion.

Job Requirements:

• Minimum of 3 years relevant experience in related process manufacturing
• Degree in Mechanical Engineering
• Working knowledge of high-level communication protocols and troubleshooting skill
• Good analytical and planning skills
• Able to work under very tight project timeline
• Independent and good team player
• Willingness to travel overseas, as required

Manager / Senior Manager, Manufacturing

Company Highlights:

• Major investment in AI projects in Singapore (APAC) to support global enterprise clients.

• Opportunity for job stability and post-training abroad (6–12 months in APAC).

• Collaborate with cross-functional, culturally diverse teams using group-wide resources.

• Influence critical product design roadmap decisions.

• Location: Western Singapore.

Job Scope:

1. Manufacturing Improvement: Implement and report on improvement initiatives.

2. Production Oversight: Manage production schedules, materials, and KPIs.

3. Quality Assurance: Ensure compliance, minimize defects, and enhance production capacity.

4. Automation & Cost Efficiency: Drive advanced automation and cost-reduction strategies.

5. Leadership & Safety: Lead shift teams, ensure workplace safety, and resolve facility issues.

Requirements:

• 5–8 years of experience in post-semiconductor processes or semiconductor settings.

• Expertise in production improvement and knowledge of chemical regulations.

• Good understanding of Quality Management Systems (QMS).

• Proven skills in devising and executing improvement plans.

If you are interested in this opportunity, submit your application now to [email protected]

find out more about this position. Thank you.

Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765

Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423

• Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.
• Working days: Mon - Fri
• Working Hours: 930am - 6pm (On standby to acknowledge messages after working hours when necessary)
• Working location: Ubi
  Salary: $3,500 to $5,000

Job Responsibilities:

• Planning and executing health and fitness activities in workplaces for working adults.
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders
• Responsible for acknowledging messages in the HWE (Healthy Workplace Ecosystem) Facil group chat, triggering BAP cancellations and informing HPB after working hours.

Requirement:

• Diploma/Degree in any discipline from a recognized institution are welcome.
• To possess at least 2 to 3 years of relevant working experience
• Applicants who can start work immediately or at a short notice will have an advantage.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Key Responsibilities

• Design, develop, and manage a suite of wealth management products including mutual funds, bonds, structured products, and FX.
• Collaborate with internal stakeholders to ensure product offerings are competitive, compliant, and align with client needs.
• Monitor product performance and implement enhancements based on market trends and client feedback.
• Provide personalized investment advice to Accredited Investor clients in the Priority Banking segment.
• Develop and maintain strong relationships with clients to understand their financial goals and risk tolerance.
• Conduct regular portfolio reviews and recommend adjustments to optimize investment strategies.
• Conduct in-depth market research to identify trends, opportunities, and risks in the investment landscape.
• Analyze financial data and create reports to support investment decisions and product development.
• Stay updated with regulatory changes and industry developments affecting wealth management.
• Assist the sales team with product knowledge, sales strategies, and client presentations.
• Develop training materials and conduct training sessions for relationship managers and other staff on product features and benefits.
• Support the sales team in achieving business targets through effective product positioning and client engagement.

Compliance, Risk & Control

• Ensure all products and investment strategies comply with relevant regulations and internal policies.
• Identify and manage risks associated with wealth management products and services.
• Conduct regular audits and reviews to maintain a high standard of compliance and risk management.

Requirements

• The successful candidate has strong academic qualifications and over 5 years of work experience in Wealth Management with a proven track record of Products and Investment Specialist (Priority/Premier banking)
• Completion Certification CACS and licenses
• Strong understanding of financial markets and investment products
• Strong interpersonal relationship skills to be able to work individually as well as to collaborate with stakeholders to meet the needs of these clients
• Highly driven and possess the ability to succeed within a challenging environment
• Outgoing disposition, well-equipped with good communication and interpersonal skills
• Down to earth and resilient individual with an entrepreneurial and collaborative mindset who is able to work independently and in a strong team environment
• Highly driven to excel and be able to thrive within a challenging environment by effectively recognizing customers' personal banking and wealth management needs
• Speaking Bahasa Indonesia is preferably

Looking for a candidate who would like to join the food and beverage industry as an F&B executive in a high end steakhouse. Must have good interpersonal skills and willing to learn. Training will be provided for the suitable candidate.

Client: Sales Manager (Government, Defence))/ Business Development Manager (Enterprise Solution)

Our esteem client is looking for a Sales Manager (International)/ Business Development Manager.

Incumbent is required to build an international business portfolio, maintain, expand, establish and build enterprise strategic growth and partnership. It is paramount to drive international business development and growth.

Job Scope:

• Plan and execute International Sales business Strategies to achieve products and solution portfolio.
• To work with Enterprise clients in creating and delivering innovative solutions and formulate international business development strategies.
• Enterprise Solutions and Professional Services with a well-established sales network and a consultative selling approach.

Requirements:

• Strong experience Enterprise Solutions and Professional Services
• Proven track record in selling Software/ Application, Enterprise Solutions.
• Solid selling experience in Products & Solutions.
• Track record in Strategic Planning, Account Management, and Sales Management.
• Good in handling Software (Salesforce) accounts.
• Demonstrated good involvement in Business Development, Stakeholder Management and Client Management.
• Good relationship building with customers and business potential.
• Minimum 8 years of International Sales/ Enterprise Solution Sales experience.
• Track record in handling Sales in the Government (Defence), Public Sector domain.
• Minimum Degree in Computer Science.
• Excellent interpersonal and communication skills.
• Able to multi-task and work under stressful environment.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Key Role

To create a meaningful experience for SGTech’s corporate members in our business communities (Chapters) related to Digital Trust and Digital Transformation technologies. This includes advocating for members’ needs, driving business matching and capability building opportunities, and facilitating collaborations and connections in the community.

To succeed in this role, you require strong stakeholder management skills to manage the interests of C-suite industry leaders, community partners and government agencies. It is also important for you to be detail-oriented and possess strong communication, problem-solving skills, and a growth mindset.

The Chapter Manager will have a unique opportunity to work closely with industry-led C-suite leadership team known as Chapter Executive Committees (Excos) to engage and create value for the broader community.

Key Responsibilities

1) Chapter Exco Management

• Facilitate regular meetings to plan, consult and drive execution of chapter management plans;
• Work closely with Exco members to source for the resources required to ensure successful execution of projects and activities;
• Coordinate communications between Exco members and SGTech Council leadership to ensure alignment to organisation goals;
• Provide secretariat support for pre-meeting, in-meeting and post meeting;
• Assist Chapter Chairs in identifying diverse and capable industry leaders to participate as Exco members;
• Track and manage objectives and key results of the chapter.

Advocacy: Serve as the voice of members to policymakers and regulators

• Acquire domain knowledge to adequately to engage Exco, members and stakeholders;
• Consult members regularly to understand their business challenges;
• Facilitate constructive dialogue opportunities with key government agencies;
• Consolidate and represent industry feedback through appropriate channels, e.g. Budget recommendations.

Advisory: Help members navigate government structures, programmes and policies

• Build a strong understanding of the public and private sector landscape specific to your chapters domain;
• Build a strong understanding of the grants and programmes managed by SGTech.

Business Opportunities: Drive local and global business matching opportunities for members

• Coordinate business matching events in partnership with SGTech’s Digital Transformation and Internationalisation programmes;
• Manage partnership with tech user businesses communities. Take ownership in developing relationships and collaborations with other trade associations and equivalent partners.

Business Capabilities: Build members’ business capabilities in Talent, Sustainability, Digital Transformation and Trust.

• Champion initiatives that support members’ business needs in the areas of Sustainability, Digital Transformation, Digital Trust, Internationalisation and Talent Development;
• Work with SGTech’s Strategic Programmes team to customise and design new programmes and products to benefit the member community.

Collaboration and Connections: Bridge B2B connections and partnership opportunities for the community.

• Facilitate programmes and activities that provide a platform for members to interact, e.g., networking events, business matching, workshops and seminars;
• Actively engage the community to develop a strong understanding of the membership base, contributing to the higher success in chapter member retention at renewal.

Requirements

• At least 5 years of working experience preferred. A track record of working with business communities and senior management stakeholders will be an advantage;
• Strong stakeholder management skills and confidence in engaging senior management and partners at all levels;
• Strong communication skills, including presentation, storytelling, negotiation, and persuasion;
• Demonstrated track record of meticulous project management;
• Strong problem-solving abilities and resourcefulness in finding effective solutions;
• Self-driven and pro-active with a passion for personal growth and professional development, especially in the technology space;
• Ability to work collaboratively with cross-functional teams and external stakeholders to drive for success.

Note: Only shortlisted candidates will be notified.

Client: Sales Manager (Government, Defence))/ Business Development Manager (Enterprise Solution)

Our esteem client is looking for a Sales Manager (International)/ Business Development Manager.

Incumbent is required to build an international business portfolio, maintain, expand, establish and build enterprise strategic growth and partnership. It is paramount to drive international business development and growth.

Job Scope:

• Plan and execute International Sales business Strategies to achieve products and solution portfolio.
• To work with Enterprise clients in creating and delivering innovative solutions and formulate international business development strategies.
• Enterprise Solutions and Professional Services with a well-established sales network and a consultative selling approach.

Requirements:

• Strong experience Enterprise Solutions and Professional Services
• Proven track record in selling Software/ Application, Enterprise Solutions.
• Solid selling experience in Products & Solutions.
• Track record in Strategic Planning, Account Management, and Sales Management.
• Good in handling Software (Salesforce) accounts.
• Demonstrated good involvement in Business Development, Stakeholder Management and Client Management.
• Good relationship building with customers and business potential.
• Minimum 8 years of International Sales/ Enterprise Solution Sales experience.
• Track record in handling Sales in the Government (Defence), Public Sector domain.
• Minimum Degree in Computer Science.
• Excellent interpersonal and communication skills.
• Able to multi-task and work under stressful environment.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Kelvin Lee (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Care Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• Preferably with at least 1 year of relevant work experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Finance Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Responsible for full sets of accounting, financial management reports, financial audit and generation of Inventory Report
• Review and Approve Financial Submissions and manage cash flow
• Responsible for GST, Taxation and Annual Surveys
• Responsible on compilation of Trader Profit & Loss
• Manage tracking & reporting from the trading platforms.

Requirement

• Min Bachelor’s degree in finance & accounting
• Min 5 years of experience in financial reporting
• Experience in commodity trading and metals will be added bonus
• Knowledge or experience in currency hedging

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Responsibilities:

· Able to Perform servicing and maintenance on chiller

· Able to Repair and troubleshooting on chiller will be an advantage but not essential.

Requirements:

· ITE/NTC from local technical institution

· Able to communicate well verbally and in written form.

· Team player

· Willing to work overtime

· 3-5 years working experience

* Benefits: Medical, insurance, dental

* 5.5 working days

Industry: Manufacturing

Located at Ubi

Japanese MNC

Have AWS + Bonus + Yearly increment

Mon to Fri 8.30am to 5pm

Basic $2400-$2800+fix allowances $500 or $1200 (own car)

Training provided

Job Description

• To support, troubleshoot and maintain automation machine in Field / Site.
• To setup and debug automation machine in factory.
• To support commissioning and decommissioning on automation machine.
• To provide training to customer for automation machine at site.
• To assemble Mechanical modules, reference from CAD model.
• To troubleshoot errors in design on First Article machine.

Requirements

• Diploma in any Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Job Description:

• Clinic Assistant / Patient Service Associate - Surgical Specialist Clinic

We are looking for a team player with a passion in healthcare to provide a quality patient experience with our team.

Responsibilities:

• Provide excellent front-line customer service to our patients and meticulous administrative support in our surgical specialist clinics.
• Provide assistance to doctors and patients in the clinic and consultation rooms (e.g. chaperone during consultation, organize and provide instructions to patients for investigations or procedures).
• Responsible for registration, payment collection, appointment scheduling, financial counselling on procedures and services, trigger/process insurance claims, as well as other administrative duties.

Requirements:

• A customer-oriented team player with good interpersonal skills and a strong passion to serve in healthcare.
• Polytechnic Diploma, GCE 'A' / 'O' or Higher.
• Possess good computer skills, good customer service skills and good telephone etiquette.
• Ability to work in a fast paced environment.
• Relevant work experience in healthcare, hospitality or service industries will be advantageous.
• Only shortlisted candidates will be notified.

Responsibilities

• To develop and maintain strong, long-term relationships with key corporate and maritime clients.

• To identify new business opportunities with existing accounts by collaborating with clients to develop corporate healthcare solutions to meet their evolving needs, including upselling or cross-selling additional services.

• To actively manage and track the end-to-end sales cycle of opportunities from lead generation to deal closing and contracting, including maintaining an up-to-date sales pipeline and disciplined process of client relationship management.

• To ensure smooth and timely delivery of commercial projects from deployment planning to on-the-ground execution, working closely with internal teams such as operations, procurement, technology, finance, and HR.

• Support acquisition of new clients by working closely with Chief Corporate Development Officer to engage and cultivate potential accounts.

Requirement

• Bachelor degree in Business Administration, Marketing, Healthcare Management, or related field

• Minimum of 10 years of experience in business development, sales operations, or a related role, preferably within the healthcare sector

• Strategic thinker with strong problem-solving skills and the ability to adapt to a rapidly changing environment

• Knowledge of the Maritime sector and its health and safety regulations is a plus

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

• 5 days, Tuas, Transport provided
• $4500 - $5500 basic salary, AWS, performance bonus
• Allowances, career growth
• Good learning environment

Main Purpose of Role:

Responsible for the installation, commissioning, testing, and servicing of equipment throughout its lifecycle. Ensure the delivery of high-quality, fit-for-purpose equipment and services while meeting client expectations.

Responsibilities:

• Diagnose problems or malfunctions in equipment, assess service requests, and perform technical interventions such as repairs, maintenance, or replacements.
• Carry out commissioning and testing of installations or components in line with project requirements, protocols, and safety regulations.
• Ensure seamless field service operations by handling technical, logistical, and administrative tasks. This includes documentation management, planning, and communication.
• Perform disassembly and assembly of equipment, including physically intensive tasks. Engage in machining activities such as drilling, sawing, or welding.
• Adhere to health and safety standards while ensuring project timelines and goals are met.

Requirements:

• Possess a Degree in Engineering
• Minimum 2-3 years of relevant experience as Service Engineer, preferably in cranes or wire ropes)
• Prior experience in equipment servicing or manufacturing is an advantage
• Client-oriented mindset, Strong planning and organizational skills
• Progress monitoring and follow-through
• Adaptability in dynamic environments
• Effective problem analysis and resolution
• Self-motivated, team player, and able to work independently
• The role involves physically demanding tasks and may require travelling to client sites

Interested applicants, please send your resume to [email protected]

MOM License 16C7883 | Reg No. R1109186

• MNC Company
• Basic $5200 - $6200 + AWS + VB + Excellent Benefits
• Excellent Welfare and Benefits + Career progression
• Working days: Monday to Friday
• Working hours: 9am to 5.45pm
• Working Location: Science Park

Job Responsibilities:

Lab

• Analyse/Evaluate samples based on customer’s request. For example, it will be conducted by microscope, microtome, DSC, FT-IR, retort sterilizer and Oxtran
• Conduct food storage test and coordinate lab tour/demonstration/seminar when outside company visits
• Support the management of technical centre with Technical Service/Market
• Development manager such as budget management, maintenance and task allocation
• Based on analysis/evaluation result, make report and promotion tools, reviewing result from other lab team members
• Collaborate with outside company to get better results

Technical Service/Market Development (TS&MD)

• Troubleshoot, investigate, and resolve technical problems and support new development at customers
• Promote our new products that will meet customer needs
• Explore new application and launch new development project
• Promote our products to whole value chain not only direct customers but also indirect customers such as brand owners, machine makers, raw material makers to enhance our market presence and create new projects
• Investigate market trend such as brand owner’s direction, sustainable packaging design and potential market size

Requirements:

• Bachelor’s Degree in Food Science and / or Chemistry
• More than 5 years experience in food and/or food packaging industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Title: Service Technician (ID4605)
Location: Tuas
Working Hours: Mon to Fri 8.15am – 5.30pm
Salary: $2700-$3500

The Job Responsibilities:
- Responsible for performing outdoor & indoor repair, maintenance and troubleshooting work
- Where there is no outdoor repair, you are required to work within the Company workshop

What It Takes:
• Knowledge Or Working Experience With Diesel Engine, Hydraulic System

Working Day & Working Hours :
6 days / week (including weekends & PH), 8 hours shift / day (rotating shift)

Basic Food Preparation and Service
- Greet customers with a smile and provide excellent customer service
- Prepare food according to specifications and required standards
- Know the menu and promotions very well, upselling products actively
- Use equipment/tools (e.g. POS/ Panda-Grab delivery devices / Nets, Credit card terminal)
- Perform duties with speed and accuracy

Food Safety, Hygiene and Safe Work Environment
- Observe all food safety regulations by wearing gloves, face mask, hair net, and safety boots when handling food
- Practice personal grooming and hygiene (e.g. clean uniform, short nails, tied-up hair)
- Maintain cleanliness and working condition of the kitchen, equipment, crockery and utensils

Expected Work Behaviour
- Collaborative and teamwork-oriented

Job Highlights

Immediate Hiring

Free staff meals

In-house gym facility

Short walking distance from Tuas Link MRT

Job Responsibilities

• Prepare sales orders, delivery orders, invoices and other necessary documents
• Attend to customers queries with prompt and professional service
• Ensure timely execution of customers’ orders
• Communicate with customers via various channels.
• Liaise with internal departments and/or third parties to process order requests from customers.
• Maintain good relationships with customers by providing excellent sales support and accurate product information.
• Handle and resolve customers feedback issues.
• Any ad-hoc duties as assigned by Manager.

Job Requirements

• Diploma in any relevant discipline
• At least one year of experience in customer service is preferred
• Customer-oriented with positive attitude and pleasant personality
• Excellent interpersonal, communication, problem solving and phone/email etiquette skills
• Can work independently in a fast-paced environment with minimum supervision

[Job ID: 662615]

Responsibilities:

• Process quotations, purchase orders, and sales orders.
• Oversee Customer Consignment Programs.
• Ensure on-time deliveries for both internal and external customers by collaborating closely with customers, vendors, and engineers to meet requirements.
• Maintain and monitor stock inventory and manage stock movement.
• Update customer price books.
• Maintain an organized filing system for documentation.
• Respond to inquiries from customers and business partners.

Requirements:

• Minimum of 1 year of relevant work experience.
• Experience with Oracle or SAP systems.
• Capable of working independently with minimal supervision.
• Must be available for monthly rotating weekend and public holiday standby.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

Warehouse Customer Service

Occupation

WAREHOUSE CLERK

Job Description & Requirements

• Coordinate port operations (include stevedore, stuffing/unstuffing, forklift, internal railing etc)
• Provide quotations to customers
• Provide billings to customers
• Ensure all port operations related documents details are in order
• Sorting and filing of documents
• Other ad hoc duties as assigned by Supervisor

Requirements:

• Fresh Graduate are most welcome
• On job training will be provided

Role Overview:
As a Customer Service Specialist, you will be at the forefront of our customer interactions, playing a pivotal role in shaping their overall experience with our brand. You’ll serve as the frontline ambassador of our brand, our primary point of contact for customers, addressing inquiries, resolving issues, fostering meaningful connections, and contributing to our larger vision of global empowerment.

This is a work-from-office position, and you will thrive in our start-up environment where collaboration, adaptability, and proactive problem-solving are key. You will work closely with a passionate and creative team in a fast-paced, team-oriented environment that values innovation and hands-on contributions.

Key Responsibilities:

• Provide exceptional customer service through various channels, including client’s chat, over the phone, email, embodying the values of BeFound in every interaction.
  Support clients’ skincare journey and build strong relationships by understanding their skincare needs and replying to their enquiries promptly.
  Resolving client issues and concerns with empathy and professionalism, going the extra mile to exceed their expectations and build brand satisfaction and loyalty.
  Collaborate with cross-functional teams to enhance the overall customer experience, contributing ideas and insights to support our mission and values.
  Proactively seeking feedback from customers to identify areas for improvement and contributing to initiatives aimed at enhancing the overall client experience.
  Oversee on-site operations, ensuring smooth and efficient interactions to enhance client. experience.
  

Qualifications:

• Previous experience in a customer service or customer-facing role is a MUST.
• Passion for skincare, makeup, and beauty education.
• Having a heart for people takes the initiative to go the extra mile in delighting our clients.
• Strong communication skills, both verbal and written
• Strong interpersonal skills with the ability to build rapport and establish trust with clients.
• Empathetic and patient demeanour, with the ability to actively listen to customer needs and concerns.
• Creative problem-solving skills and the ability to think outside the box to find solutions independently that delight clients.
• Ability to thrive in a fast-paced, dynamic environment, with a willingness to adapt to change and take on new challenges.
• Able to work rotating weeks shifts (Mondays to Saturdays, Tuesdays to Saturdays)

What We Offer:

• A work-from-office environment in a fast-growing, pioneering start-up.
• Opportunities for career trajectory as a Skincare Analyst.
• A supportive and collaborative team culture that celebrates each other’s success.
• Enjoy BeFound Skincare Program as an employee benefit (upon completion of probation).

• Oversee the day-to-day operations and ensure smooth daily operations of the outlet.
• Work closely with the Executive Director and Line Departments in the pursuit for continuous improvements in the service, products and menu items, promotions and to meet productivity and profitability KPIs set by the Management.
• Plan the weekly staff roster, rotate and schedule all staff for full coverage to maximize productivity.
• Manage the sales revenue and operating expenses of the outlet, in accordance with the budget, so as to ensure cost optimization and minimize wastage.
• Monitor the activities of competitors and constantly find ways to improve menu offering and customer experience, so as to grow the outlet’s revenue.
• To be actively involved in the advertising and marketing of the outlet, and to work closely with the JR Marketing and Banquet teams.
• Responsible for ensuring and maintaining high level of customer satisfaction and to attend to customer issues promptly.
• To provide excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers. This includes but is not limited to the following: Managing, supervising and directing the prompt, efficient and friendly serving of all food and beverages, assist servers, cashiers and host staff in their job duties when necessary, acting as a liaison between kitchen and front of house employees / operations, communicating effectively, giving clear direction, support, timely feedback and recognition of performance.
• Working quickly and independently to deal with customer complaints when necessary, ensuring proper follow-up with the relevant managers.
• Answer customers’ questions and provide information on procedures as well as policies.
• Be proactive and vigilant in service.
• Interact with customers in a pleasant and calm manner.
• Handle table reservations.
• Greet all customers by name warmly, with an appropriate greeting and direct customers to table.
• Keep updated on current menu (e.g. specialties, menu deviations, to be aware if kitchens staff are running out of items, etc.)
• To take orders: Present menu, suggest and recommend items appropriately, assist in drink selection, inform customers about food preparation details, and communicate specific customer needs to chefs.
• Maintain proper dining experience: Delivery items promptly, fulfill customer needs, clear tables, refill glasses, offer desserts and drinks, bid a fond farewell to customers, etc.
• To attend and respond to the customers’ needs promptly and professionally.
• To present bills to the customers, collect payment and give to the cashier, return change or credit card to customers.
• To comply with grooming and appearance standards at all times.
• Adhere to grooming standards consistently.
• Always wear a smile.
• Review customer feedback forms / outlet logbook on operational issues to correct and implement measures for improvement in food, beverage and service standards.
• Identify relevant training required (e.g. product knowledge, up-selling, suggestive selling skills, etc.) Exercise effective staff management (i.e. staff hiring, termination, transfer, promotion) with approval from Management.
• Observe staff individual performance, grooming, punctuality and perform staff appraisals and disciplinary actions (if required).
• Manage the recruitment, training and management of staff, including conducting daily staff briefing and staff discipline.
• Work closely with the Kitchen Head Chef and the Kitchen team to ensure timely delivery of quality food.
• Ensure workplace cleanliness, and that the safety and food hygiene standards are met at all times.
• In charge of cash management of daily accounts, in liaison with the Accounts Department in Head Office.
• Work closely with the respective outlet Management and Banqueting team.