Total 433 customer service manager job vacancies in Singapore

Join our dynamic team as a Restaurant Manager, where you will play a critical role in ensuring our restaurant operates smoothly and efficiently every day. We are looking for a dedicated leader who can maintain high standards and foster a positive environment for both staff and guests.

Key Responsibilities:

• Ensure daily operations run smoothly, maintaining the highest quality of service.
• Actively respond to and resolve guest problems and complaints to ensure customer satisfaction.
• Train new employees on bar standards and provide ongoing coaching and mentoring to support their personal development.
• Monitor and ensure proper grooming and hygiene standards for all service staff are upheld.
• Ensure all kitchen equipment is well-maintained and operational, adhering to SFA standards; promptly inform the management team of any issues.
• Collaborate with management on supply ordering, cost management, floor efficiency, and staffing needs.
• Assist in the company’s expansion plans and initiatives.

Requirements:

• A positive attitude and a strong willingness to learn.
• Display integrity, initiative, and a proactive approach to challenges.
• A true team player who values collaboration.
• Strong communication skills to engage effectively with staff and guests.
• Minimum of 3 years of related experience.

Preferred Experience:

• Supervisory experience: 3 years
• Restaurant management: 3 years
• Customer service: 3 years
• General management: 3 years

If you are passionate about the hospitality industry and have the drive to elevate our restaurant experience, we want to hear from you! Apply today to join our team and help us create memorable dining experiences.

JOB DESCRIPTION:

• Manage cleaning operations and liaise with clients to ensure quality service delivery
• Ensure teams adhere to safety measures during cleaning operations
• Monitor working time and overtime of staff.
• Oversee the servicing and maintenance of cleaning equipment.
• Instruct and manage operations executives and site supervisors on cleaning operations.
• Make regular visits to cleaning sites to monitor standards of cleanliness.
• Plan and implement cleaning timetable, manpower and equipment utilisation.
• Prepare operational reports including all accidents or incidents for management review.
• Constantly monitor and report on progress of the project to all stakeholders.
• Raise requests for purchases when necessary.
• Assist with any other operational matters as directed by the Management.

JOB REQUIREMENTS:

• Preferably with experience in cleaning industry through various channels.
• Possess valid Class 3 driving license & driving experience is preferred.
• Must be able to perform shift duties.
• Must be able to work on weekends/PH.
• Must have knowledge in various cleaning solutions and their uses.
• Able to multi-task and Ability to work well in a fast-paced environment and meet deadlines
• Possess good leadership skills
• Good interpersonal skills.
• Ability to apply logical and critical thinking skills to projects
• Ability to communicate with suppliers & vendors

We regret only shortlisted candidates will be notified.

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

• Applicant must Manage and control daily work operations at various locations in Singapore (Construction and maintenance work). Oversee day-to-day operations and optimize workflows of ongoing projects.
• Applicant shall implement safe work practices at the job site.
• Applicant should have good experience in managing manpower and transport execution of project sites
• To work closely with the owner, client, sub-vendors, main contractors, and suppliers
• Ensure compliance with legal and organizational standards.
• The Manager shall be responsible for ensuring that the project execution is according to the project Safety and quality requirements
• To maintain project documentation at all phases of construction
• Drive process improvements and enhance productivity.

Requirements:

• Proven experience in company operations & management.
• Strong leadership and organizational skills.
• Excellent problem-solving and communication abilities.
• Able to speak fluent English and second language is a must (Bengali, Tamil or Mandarin)

We are seeking an experienced IT Business Solutions Manager to lead the design, implementation, and management of cutting-edge IT solutions that align with our business objectives. This role requires a strong understanding of technology and business processes, with the ability to bridge the gap between technical teams and business stakeholders.

Key Responsibilities:

• Collaborate with business units to identify needs and translate them into technical requirements.
• Design and oversee the implementation of IT solutions.
• Lead cross-functional teams to deliver projects on time and within budget.
• Manage relationships with third-party vendors and service providers.
• Monitor system performance and ensure solutions align with business goals.
• Ensure IT solutions comply with industry regulations and security standards.
• Develop and maintain IT roadmaps to support business growth and digital transformation.

Qualifications and Skills:

Education:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Master’s degree or relevant certifications (e.g., PMP, ITIL, CBAP, Agile/Scrum) preferred.

Experience:

• 5-7 years of experience in IT, with at least 3 years in a business solutions or managerial role.
• Proven track record in managing complex IT projects, including resource and budget management.
• Familiarity with industry-specific operations and challenges in finance.

Technical Skills:

• Knowledge of cloud computing, cybersecurity, and data analytics.
• Familiarity with programming languages (e.g., SQL, Python) and BI tools (e.g., Power BI, Tableau).
• Understanding of emerging technologies such as AI, IoT, and machine learning is a plus.

Soft Skills:

• Strong leadership and team management capabilities.
• Excellent communication skills for interacting with technical and non-technical stakeholders.
• Analytical and problem-solving mindset.
• Ability to adapt to rapidly changing business environments.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.

Job Description

· Attend site visits and tender show round

· Propose and design simple yet sustainable landscape designs for specified sites

· Prepare quotes and landscape maintenance reports

· Coordinate work orders with ground crew

· Dealing with complaints from client on site

· Prepare maintenance schedule

· Monitor and recording of site staff attendance

· Handling few projects assigned and coordination

· To be responsible for the administrative and operational for landscape project aspects, including liaise with customers for project requirements and progress

· Facilitate on the job training program for new crew members and provide ongoing training for crew members’ skill development objectives

Requirements

· Degree/Diploma in Horticulture, Arboriculture or other related fields with minimum of 1 yr experience in landscaping industries

· Required language(s): English, Chinese (in order to deal with complaints from Chinese speaking client on site)

· Dynamic and energetic

· Good team player with ability to lead and multi-task

· Committed to work

· Required Skill(s): Microsoft Office

· Excellent interpersonal and communication skills

· Prefer candidates with horticulture or arborist knowledge

· On-the-job training provided

· Entry level candidates with the relevant Polytechnic / WSQ Diploma / Degree are welcomed

Working Hours and Office Location:

· 5.5-day work week

· Office location: Mandai Estate

· Work location: Various Sites

Regional managers role is responsible for sales for complete region. Responsible for managing China & South Korean and Singapore office. Responsible for ensuring own sales targets are met, in addition to ensuring China and Korea market sales targets are met.

Area: Maritime Division, Asia & Middle East(Singapore Based)

Reports To: Director

Key responsibilities and main tasks

· Responsible for reaching regional sales budget targets

· Develops and increases sales revenue to meet assigned targets.

· Responsible for three regional offices, Singapore, China & South Korea.

· Ensure existing and potential customers expectations are met

· Reporting project pipelines for short, medium, long term opportunities

· Analyze regional market trends and discover new opportunities for growth

· Report on regional sales results

· Address potential problems and suggest prompt solutions

· Suggest new services/products and innovative sales techniques to increase customer satisfaction

· Assists resellers with organizational skills, account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction is maintained.

· Becomes actively involved in a new resellers sales orientation and sales training programs.

· Assists resellers with contract negotiations, closing the sale and developing marketing plans for contract accounts.

· Assists with the planning and execution of trade exhibitions and customer seminars

· Travel throughout the responsible region for customer meetings

· Responsible for development of Distributors in the region.

Secondary tasks

· Sales presentations to end users, shipyards, ship managers, resellers (distributors)

· Specification interpretation and analysis with view to sales proposals

· Specifying and influencing end users

· Sales to existing client base to meet their expectation

· Maintaining company standards both ethical and profitability

· Development and expand customer base

· Motivate and lead area sales team

· Preparation of project pipelines and integration within sales model

Managerial responsibility

Personnel: China & South Korea country managers & associated employees

Scope of activities and decision-making

Position works independently according to agreed scope. Responsible for decision making according to internal approval matrix.

Customer orientation and collaboration

Internal: China & South Korean country managers report directly to this position. This position reports directly to Global sales manager. Additionally co-operation with service\after sales manager, project manager, order department, Production manager, logistics dept.

External: Customers (ship-owners, shipyards, ship management), Subcontractors, Partner companies (Distributors), 3rd party system houses

Sales: Meet Sales targets

Experience / skills: Excellent English speaking and written language skills

Pre-requisites

Educational background: Technical and sales education in Marine electrical engineering, and fire and security industry. Internal experienced personnel will be considered case-by- case

Work experience:

10+ years within fire detection industry

10+ years experience in Marine industry

10+ years experience in sales manager role

Experienced in managing own sales team

Technical background in fire detection industry

Certificates: Degree in Electrical engineering

Other requirements: Regular travel within responsible region

Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Administrative Manager Requirements:

• Bachelor’s degree in business administration, management, or a related field.
• Experience in a related field, such as management or financial reporting, preferred.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, especially MS Office.
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Willingness to continue building skills through educational opportunities.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.

Responsibilities:

* Coordinate daily Front of the House and Back of the House restaurant operations

* Deliver superior service and maximize customer satisfaction

* Respond efficiently and accurately to customer complaints

* Regularly review product quality and research new vendors

* Organise and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Ensure compliance with sanitation and safety regulations

* Manage restaurant's good image and suggest ways to improve it

* Control operational costs and identify measures to cut waste

* Create detailed reports on weekly, monthly and annual revenues and expenses

* Promote the brand in the local community through word-of-mouth and restaurant events

* Recommend ways to reach a broader audience (e.g, discounts and social media ads)

* Train new and current employees on proper customer service practices

* Implement policies and protocols that will maintain future restaurant operations

Requirements

* Able to speak Mandarin

* Able to work flexible working hours and working location depending on outlet

* Proven work experience as a Restaurant Manager or similar role

* Proven customer service experience as a manager

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

* BSc degree in Business Administration; hospitality management or culinary schooling is a plus

Job Description & Requirements

• Recruit, train and supervise security officers
• Responsible for the day-to-day Security Operations / Deployment
• Attend meetings to determine operational needs
• Plan and coordinate security operations for Security Deployment
• Coordinate staff when responding to emergencies and alarms
• Review reports on incidents and breaches
• Investigate and resolve issues reported by clients
• Create reports for management on security status
• Performing internal audits.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Responsibilities:

· Assist in the development of Customer Relationship Management (CRM) which includes Investor Capital relationship management, Investors database, and capital raising process and methodology of the Company, including but not limited to assisting client on boarding, assisting in the investors KYC/AML requirements, and regulatory clearances and relevant KYC/AML monitoring for the investors.

· Investor/client relationship management including but not limited to handing investors related queries and reporting (Client and Internal teams to resolve any client queries)

· Ensure any client impacting regulatory changes and business changes is communicated to the clients and internal stakeholders in a timely manner

· Takes initiative in identifying and driving opportunities to streamline/enhance team efficiency

· Communicate significant client issues internally and document/escalate as appropriate

· Provide support for consistent delivery of top-quality services to achieve the overall business objective of revenue growth for the firm

· Identifies means to reduce transaction defects (internal and external)

· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Firmus, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

· Provides innovative solutions to internal teams & clients. Ensures a strong and robust processing environment with effective controls.

· Determines new work procedures, analyzes complex and variable issues with significant departmental impact

· Focuses on timely and accurate delivery of targets/deliverables.

· Assist the company and team in the development of the Company’s investor base, capital raising the Company’s investment funds including and not limited to co-investments, segregated accounts, discretionary and non-discretionary investment mandates, and External Asset Management (EAM) business including multi-family office setup

Requirements:

• Good understanding of the Real Estate industry, Corporate Strategy essentials and Investment principles
• Excellent command of Excel, Power Point and Word
• A detail-oriented, analytical and methodical approach
• Ability to work both independently and in a team, in conjunction with developed soft skills
• Self-motivated, with high level of energy, independence, initiative, responsibility, and accountability

Valerie Song Lixuan | EA Registration No R1106569 | Lic No.08C5436

Job Description

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

Crafting proposals and quotations, and skillfully negotiating with clients

Managing project implementation plans and budgets.

monitoring progress and taking proactive measures when needed.

Prepare a variety of project documentation, including Minutes of Meeting, Requirement and Design Specifications (or Understanding Documents), Release Notes, and Project Status Reports.

Take on additional duties and responsibilities as assigned.

Job Requirements

Educational Background: Bachelor’s Degree in Information Systems or Business.

Experience: 5 years' experience

Excellent communication skills are essential.

Proficiency in Microsoft Office (Excel, Word, PowerPoint).

You're organized, meticulous, and always approach tasks with a positive attitude.

Strong administrative skills and a general understanding of the project plan, project documentation, and project standards.

***Only short-listed candidates will be notified***

Sales Engineer / Manager (Min. 2 years Experience)

Responsibilities:

• Abilities to read & interpret mechanical drawing is a must.

• Good Communication & interpersonal skills.

• Identify develop new business opportunities.

• Respond to customers, enquiries, quotation, follow up, provide technical solution to client on co's products & services.

• Expand existing business opportunities.

• Achieve corporate sale targets.

• Work with operation team in providing total customer service.

Requirement:

• Experience in Precision Manufacturing environments.

• Possess valid Class 3 driving license (Preferably with own vehicle).

• Only Singaporean and SPR are welcome to apply.

• A team player, ethical personality & a strong acumen in technical sales.

• Able to communicate in English / Mandarin.

• Tertiary education in Precision Engineering or mechanical is highly desirable.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.

Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Administrative Manager Requirements:

• Bachelor’s degree in business administration, management, or a related field.
• Experience in a related field, such as management or financial reporting, preferred.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, especially MS Office.
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Willingness to continue building skills through educational opportunities.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.

We are looking for an experienced and dynamic Product Manager to lead the implementation and operations of products for one of our core corporate functions.

Key Responsibilities:

• Develop and execute product strategies for core corporate functions.
• Plan and manage product roadmaps with a focus on long-term sustainability and reusability across Whole-of-Government (WOG) initiatives.
• Collaborate with business users to gather, analyze, and align business requirements.
• Partner with development teams to translate these requirements into actionable features.
• Anticipate and address product-related challenges proactively.
• Continuously enhance products to maintain operational relevance.
• Manage stakeholder expectations and ensure seamless communication across teams.
• Oversee daily product operations and drive performance improvements.
• Conduct training sessions for core business users and end users.
• Monitor and report progress through regular updates and management reporting.

The ideal candidate will be a proactive self-starter with hands-on experience in managing product roadmaps and day-to-day operations. They should exhibit strategic thinking to ensure long-term product success in alignment with evolving corporate requirements.

Requirements

Work Experience:

• At least 5 years of experience in product management and operational roles, preferably with corporate or enterprise solutions.
• Proven ability to lead and inspire teams within a complex, multi-stakeholder environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to influence stakeholders at all levels.
• Adaptability and effectiveness in handling ambiguity.
• Quick learner with the ability to understand and synthesize complex information rapidly.
• Strong project management skills with attention to detail.
• Experience in requirements gathering, creating user stories, and managing product backlogs.
• Familiarity with Agile methodologies and the product development lifecycle.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Essential Functions

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Be self-motivated and use time wisely.
• Maintain open line of communication with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Report to work on time.
• Give adequate notice if going to miss work.
• Be available to work a flexible schedule to include weekends and holidays.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Perform other assignments as directed by the General Manger.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.