Total 11,960 customer service manager job vacancies in Singapore

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Able to work on weekend and public holiday

With or without experience welcome. Otherwise, OJT/training will be provided!

- Location(s): CBD

- Working Days: 6 days/week

- Working Hours: 11am to 11pm (2 hrs break)

Job Description & Requirements

- Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.

- Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.

- Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.

- Manage inventory levels, ensuring that the outlet is well-stocked without over-ordering.

- Monitor and control wastage and food costs to maintain profitability.

- Ensure that the outlet complies with all health and safety regulations, including food hygiene, sanitation, and employee safety protocols.

- Ability to think on your feet and resolve problems quickly, whether related to staff, customers, or operational issues.

We Offer:

- Competitive salary and benefits package.

- Opportunities for career advancement and skill development.

- A dynamic and supportive work environment.

- Staff discounts on meals.

How to Apply:

Sent your resume and a cover letter via this platform

Join Our Team as a Volunteer Manager!

Passionate about making a difference? Lead impactful initiatives, build community partnerships, and create meaningful connections. Be the driving force behind volunteer engagement, CSR events, and community outreach!

What difference can you make?

Inspire and engage a vibrant volunteer network.
Build lasting partnerships with corporate and community stakeholders.
Lead dynamic outreach and volunteer appreciation events.
Shape impactful volunteer engagement programmes with your creativity and vision.

What will you need to thrive in the role?

- a qualification in social services or a related field such as marketing or communications

- some experience in volunteer management and stakeholder partnership

- digital literacy

- a flexible mindset,ability to manage ambiguity and adapt to changing priorities.

- collaboration skills

If you think you have what it takes to join a dynamic organisation in its mission to serve seniors with love and care please write to us by no later than Jan 3, 2025

Primary Tasks and Responsibilities

Our clients are seeking experienced and dedicated QHSE Managers, to oversee the QHSE aspects of a large-scale offshore vessel conversion project at a Singapore shipyard. The QHSE Manager is responsible for implementing, and overseeing the QHSE management systems within the conversion and company Scope, ensuring compliance with local and the company QHSE requirements. This role aims to enhance shipyard and crew safety, quality of operations, and a culture of continuous improvement across the conversion. The ideal candidate is highly organized, has a keen eye for detail, and possesses excellent leadership skills to manage the QHSE team while collaborating closely with all involved departments and joint venture stakeholders. The HSE manager will report to the project manager and the internal company QHSE Lead onsite and at company HQ.

Secondary Tasks and Responsibilities

• Implement and enforce QHSE Mgmt Systems
• Conduct risk assessments, identifying potential hazards associated with the conversion scope and implementing mitigation measures
• Ensure safety awareness and training for all personnel, addressing both general and task-specific safety requirements.
• Lead Audits
• Risk Management
• Incident Investigation
• Action follow up
• Lead of onsite HSE officers
• Liaison with Authorities, Shipyard and joint venture
• Report to HQ

Technical profile requirements

• +7 years’ experience in HSE in Ship construction and maintenance
• Good knowledge & experience with QHSE management systems
• Strong knowledge on the QHSE management system
• Experience with Lifting Operations is an asset

Non-Technical profile requirements

• Proactive and hands-on approach with a commitment to safety and quality.
• Strong communication skills
• Strong organizational skills and attention to detail
• You have strong communication and stakeholder management skills
• Leadership abilities to foster a culture of safety and quality across all teams.
• You are a team player, proactive and have a sense of initiative.
• Analytical and strategic thinking for continuous improvement initiatives

Chan Chee Meng
EA 07C3069
R1110620

Roles & Responsibilities

Responsibilities:

• Formulate and execute strategic procurement and contract management support for all directly invested projects.
• Manage and oversee a team of Quantity Surveyors in tender preparation, submission, budgeting, and forecasting.
• Review cost assumptions for new projects.
• Support Risk Management by screening and strengthening contracts, procurement practices, and SOPs for joint-venture projects.
• Attach to project companies for short durations to provide procurement and contract management support.
• Review project Procurement and Contracts Management Policies and Processes for compliance with Group policies.
• Oversee and resolve delayed and disputed costs, including variation claims.
• Develop and implement strategies for managing Extension of Time (EOT) claims, providing comprehensive support.
• Provide assistance and guidance to other departments on procurement activities, ensuring compliance with the Group’s procurement policies and procedures.

Requirements:

• Degree in Building, Quantity Surveying, or a related field, with a minimum of 5 years' experience in a similar capacity.
• Relevant experience in preparing Tenders for Building, Civil & Infrastructure, and interior design works across infrastructure, industrial, residential, and commercial projects.
• Familiarity with Contracts, Law, and local legal requirements, with strong contractual and pricing.
• Professional qualifications from recognized Quantity Surveying bodies (e.g., SISV, RICS, MRICS) are preferred.
• Experience in handling HDB A&A projects is an advantage.

We are looking for Sales Manager to help us to increase revenue growth

Individual passionate about sales and closing deals, finding fulfilment in each successful transaction. Responsibility and patience are paramount qualities in a sales position.

Candidates must possess /Bachelor/Master degree.

Excellent communication, presentation and interpersonal skills.

More than 3-5 years working experience

Responsible for all sales activities

·

If you can work independently and with positive work attitude , can take care of the job and complete multiple projects within timeline , please sent your resume to [email protected]

• Manage and coordinate all aspects of construction projects, including planning, design, procurement, construction, and close-out.
• Ensure compliance with safety regulations, building codes, and other relevant laws and regulations.
• Conduct regular site visits to monitor progress, identify potential issues, and take corrective action as needed.
• Manage project documentation, including contracts, change orders, and progress reports.
• Coordinate with internal teams, such as procurement, logistics, and finance, to ensure seamless project execution.
• Identify and mitigate risks, and develop contingency plans to address unexpected issues.
• Ensure that projects are completed to the highest quality standards, meeting client expectations and industry benchmarks.
• Develop and maintain strong relationships with clients, contractors, and other stakeholders.

We are looking for an operations supervisor for our waste paper and waste tyres business.

Job Responsibilities

- Supervision of operations and staff

- Sorting and packing of waste paper and waste tyres

- Load/unload goods into or from containers

- Stock take when required

- Ad-hoc warehouse-related jobs as assigned

- Must handle machinery

- May involve manual work

Requirements

- At least 4 years’ experience, preferably in waste paper and/or waste tyres industry

- Willing to do shift work when asked to do so.

- Must have valid forklift and excavator licence or experience

- Experience handling machinery

This role involves a typical 5 and a half day work-week.

Kindly email to [email protected] with expected salary. Please note that only shortlisted candidates will be notified.

Management consultants help organisations to improve business performance by cutting costs, increasing productivity, creating value and maximising growth. They use their business skills to provide objective advice and expertise and help an organisation to develop any specialist skills that it may be lacking.

Job Description

• Monthly work planning and monitoring of all workshops operation.
• To lead, manage and motivate a team of production workforce & highly productive workshops operations.(both internal & sites depots)
• Interacting and act as a bridge for communicating and communication for both levels up and across all departments and divisions of LexBuild.
• Working together and assist the senior management and other division heads to strategize development and execution planning.
• Monthly, quarterly, half-yearly and annual reporting and projection planning / presentation.
• Any ad-hoc duties as assigned.

Job Requirements

• Minimum Diploma in automobile-related.
• At least 5 years relevant working experience in a similar capacity.
• Possesses driving license.
• Experience in workshop management is essential.
• Good interpersonal and communication skills, particularly attuned to working well with others.
• Responsible, goal oriented and able to manage both direct and indirect staff.

Company profile

Magewell Electronics Pte. Ltd. was founded in 2024 and is located in Nordic European Centre 3 International Business Park , the company design and develop innovative video interface, streaming and conversion products. Magewell solutions power applications including live streaming, event production, video conferencing, multi-site video distribution, remote learning, medical imaging, and more.

To ensure we meet our customers’ expectations and needs, we’re continually innovating to develop unique, professional products that keep our users at the forefront of the technology curve.

Roles & Responsibilities

Job Description:

The General Manager is responsible for overseeing the growth and development of the company's business operations. This role involves leading the business development team, identifying new business opportunities, building relationships with key stakeholders, and ensuring the company's market expansion. The GM will contribute to strategic planning, manage key partnerships, and drive revenue growth through new markets, products, or services.

Key Responsibilities:

1. Strategic Planning & Market Research:Develop and implement strategies to drive business growth, including market expansion, product diversification, and new service offerings.
Conduct market research and competitive analysis to identify opportunities for expansion.
Analyze trends, customer needs, and competitor strategies to shape business development initiatives.

2. Business Development & Sales:Identify and pursue new business opportunities by developing relationships with potential clients, partners, and stakeholders.
Negotiate and close high-value deals, ensuring the company’s revenue growth.
Build and maintain relationships with key clients, stakeholders, and partners to increase customer retention and loyalty.

3. Team Leadership & Collaboration:Lead, mentor, and develop a team of business development professionals to achieve departmental and organizational goals.
Collaborate with other departments, including marketing, finance, and operations, to ensure business development activities align with company objectives.
Coordinate with senior leadership to define short-term and long-term business goals.

4. Revenue Growth & Profitability:Work to meet or exceed sales and revenue targets, focusing on increasing profitability.
Develop and monitor financial budgets, forecasts, and growth metrics, ensuring efficient allocation of resources.
Identify cost-effective methods to achieve business objectives while maximizing profit margins.

5. Client Relationship Management:Serve as the primary point of contact for high-profile clients and partners, ensuring exceptional service and satisfaction.
Address client inquiries, resolve issues, and provide tailored solutions to meet specific client needs.

6. Contract Negotiation & Management:Negotiate contracts, terms, and agreements with clients and partners.
Ensure all contracts are compliant with company policies and legal regulations.
Oversee the execution of agreements, ensuring timely delivery and fulfillment of obligations.

7. Reporting & Analysis:Regularly report to executive leadership on business development progress, performance, and key metrics.
Analyze business development activities, track KPIs, and adjust strategies to optimize performance.

8. Risk Management & Compliance:Identify potential risks related to business development activities and work to mitigate them.
Ensure all business development activities comply with relevant regulations and industry standards.

Skills, Experience, Education, & Training:

· 20+ years of well-rounded marketing, commercial management experience in positions of increasing responsibility, with a focus on developing new markets, launching disruptive technologies / products requiring a paradigm shift, and expanding penetration in existing markets.

· Ideally, experienced in Innovative Video R&D and IP Workflow Solutions

· Proven to be an inspirational leader that can hire, train and develop regional marketing teams that integrate successfully with country general managers and their sales and marketing teams

· Thorough knowledge of marketing principles, demand generation, brand, product and service management, and business development; along with a demonstrated track record of success and leadership performance

· Leads Change: possesses the capability to clearly and consistently communicate the reason and benefit of a course of action. This leader can identify where real change is necessary for the business to perform at a high level and communicates the course of action clearly. He / She can balance conflicting demands by being compassionately tough and negotiating the most positive outcome based on company principles.

· Grit: demonstrated ability to stay focused and can blend sound judgment with speed. This leader will face up to hard issues quickly and directly and is unwavering in principles while in pursuit of goals.

· Strategic Thinking: foresight to look ahead, spots trends, anticipate the likely outcomes of possible courses of action. He / She accurately mines information to translate strategy most efficiently into action. This leader understands market trends that strengthen company position in the market and can speak intelligently about customer segments and their characteristics.

· Delivers Results: makes sound decisions on the urgency and importance of activities and will prioritize activities based on value. He / She is focused and with a bias towards action and can make progress with minimal planning. This leader can be counted on to uphold commitments, and steadfastly pushes self. This leader understands the drivers of his/her people and engages them in problem-solving and action.

· Global Business Acumen: possesses an up to date understanding of the broader world, economic, and industry issues affecting the organization and his / her own field of expertise. He / She demonstrates curiosity through inquiry and checks personal assumptions before making decisions affecting internal or external stakeholders, including customers.

· Fosters Creativity & Innovation: expresses appreciation for novel ideas and can facilitate effective brainstorming. This leader will often introduce concepts or framing that fuels dialogue and generates ideas. He / She is open to piloting new ideas and yet will employ good judgment for which creative ideas will work the company culture. This leader allows team members to experiment and will support outcomes, even those considered failures, as opportunities to learn and refine future decisions.

· Pro AV, VoIP industry experience is required

· Bachelor's degree required, Master's preferred

· Candidates must either be based in Singapore or open to relocation.

Our client, one of the Fastest Growing Non-Bank Financial Institute in Singapore is looking for relationship manager to join their team of Relationship Manager.

Working Hours: Monday to Friday (8.30am - 5.30pm)

Work Location: On-Site (Nearest to Novena MRT)

Work Type: Permanent

Responsibilities

- Acquiring new corporate clients for secured lending (property)

- Manage and service existing accounts

- Promote company's range of financial products and offer guidance on loans

- Generate & achieve KPI targets assigned

- Build a strong network of business contracts to generate referrals

- Prepare credit proposals involving financial analysis

Requirements

• Diploma or Degree in Business Management, Finance, Sales, or related fields.
• Minimum 1-2 years of working experience in sales and sales support roles.
• Highly self-motivated, proactive, and result-oriented.
• Strong interpersonal and communication skills.
• Able to work independently while also contributing effectively to a team.
• Strong understanding of customer needs and market trends.
• Relevant work experience in unsecured lending, property/term loans, and mortgage loans (preferred).

RMA Consultants EA License No: 93C4403

Foo Erin Reg No: R2196422

6 Days Work Week

Off days are not fixed

Company van is provided

Incentive of $2000 if target hit! + AWS + VB + ALLOWANCES

Operations

• Led a team of Senior Managers and Foodcourt Managers to achieve sales targets and overall outlet performance.
• Guided Senior Managers, Foodcourt Managers, and F&B Supervisors to ensure smooth daily operations of food courts and coffee shops.
• Provided leadership and set directions, ensuring the operation team adhered to company SOPs and operational workflows.
• Maintained good working relationships with landlords, relevant authorities/agencies, and stall tenants.
• Assisted inspectors from authorities such as NEA, SFA, and Civil Defense during inspections and follow-up actions.
• Liaised with landlords on building matters, joint promotions, and events.
• Marketed food stalls to tenants and ensured prompt rental collection from tenants.
• Managed lease renewal agreements, negotiated terms, and followed up with stall tenants.
• Sourced qualified tenants and food types to fill vacant stalls, ensuring all stalls were occupied.
• Proposed activities based on market needs.
• Took immediate and appropriate actions for debt recovery (e.g., stall rental) to minimize credit losses.
• Handled daily sales settlements.
• Collaborated with Business Development and Project teams to identify potential new business opportunities, sites, and oversee the build and renovation processes.
• Ensured the financial and operational performance of designated food courts and coffee shops.
• Worked with senior management and the financial team on outlet budgets.
• Established overall business plans and provided regular performance, sales, and financial budget reports to senior management.
• Provided solutions to improve the bottom line and outlet P&L.
• Maintained and improved established quality and service standards.
• Developed employees by providing ongoing feedback and establishing performance expectations.
• Conducted regular checks on hygiene, service standards, and product quality, providing feedback internally and to stall tenants.
• Ensured stall selling prices were in accordance with agreements.
• Assessed and evaluated stall tenant performance.
• Supervised and guided stall tenants and cleaning contractors to achieve high service quality and housekeeping excellence.
• Conducted weekly and monthly outlet meetings.
• Ensured M&E works were completed according to schedule.

Administration

• Reviewed staff performance and provided recommendations on staff confirmation, promotion, and training to enhance work performance.
• Handled disciplinary issues, grievances, disputes, and team tensions.
• Managed termination procedures according to company guidelines.
• Communicated company policies and procedures effectively to team members and stall tenants.
• Accountable for outlet float money, petty cash, and daily sales collection.
• Ensured stall tenants’ daily sales were accurately received and banked.
• Submitted timely outlet reports.
• Prepared and submitted monthly reports to Senior Management.
• Ensured proper cost control on all expenses according to budget.
• Took necessary actions against stall tenants and contractors for service, housekeeping, and agreement non-conformance.
• Performed any other assigned tasks.

Requirements

• With passion in working F&B industry and its operational processes.
• Minimum 5 years’ experience in Foodcourt operation
• Ability to foster positive working relationships
• Strong leadership quality with excellent analytical and decision-making skills
• Basic computer literacy including Microsoft Office and Google Suite
• Must possess Class 3 license

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 24C2352

Chee Wei Qian (Sandy) | EA Personnel No.: R24125920

Job Description

• Planning, developing, and directing multiple avenues of marketing strategies to drive sales.

• Leading and training teams of Marketing Associates.

• Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints.

• Analysing customer feedback and campaign performance.

• Identifying potential new markets and creating a plan to enter those markets.

• Partnering with product development and buying teams to estimate product demand.

• Overseeing social media accounts and websites to engage existing customers and establish positive public relations.

• Implementing search engine optimization (SEO) in online media.

• Researching trends and new marketing opportunities, and brainstorming ideas.

• Coordinating and producing financial documents for advertising campaigns, such as budgets, estimates, and contracts.

• Communicating and negotiating with ad agencies, employees, marketing staff, editors, and writers.

• Any other Ad-hoc duties from time to time.

Requirements

• Knowledge of marketing-related business practices, including advertising, market research, technology, and budgeting.

• Proficient with marketing-related software programs.

• Effective communication skills and adaptable communication style for interacting with team members, upper management, and clients.

• Time management and organization skills for planning and executing both large and small marketing projects and initiatives.

• Leadership skills to motivate team members and manage conflicts.

• Analytical and problem-solving skills for coming up with ideas to increase demand for products and services.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

Purpose

The Body shop Manager directs work activities of the Body shop staff, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards. Contributes toward achieving targeted profit for the department and maintains customer satisfaction standards, while containing expenses.

Duties and Responsibilities

Operational Management

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

General

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

• Recruit and onboard high-quality personnel that can advance [Company X]’s goals
• Establish conduct and workflow standards across the organization
• Remove productivity roadblocks as they emerge
• Ensure processes and procedures comply with relevant policies and regulations
• Streamline business operations to keep costs within established budgets
• Drive smooth organizational operations throughout the workday

Responsibilities

• Direct personnel recruitment and training processes
• Plan and streamline all administrative procedures
• Assess team performance to identify opportunities for coaching and guidance
• Manage personnel scheduling and project deadlines
• Monitor office inventory and organizational costs
• Encourage effective communication across the organization

Skills and qualifications

• Highly analytical with excellent problem-solving skills
• Empathetic leadership style
• Capable of clearly communicating with others
• Superb organizational and time-management abilities
• An understanding of basic arithmetic
• Competent computer literacy

General Summary:

The Shift Manager is responsible for ensuring the smooth operations of the restaurant during their
shift, with a primary focus on customer satisfaction, inventory control, and staff management. The
Shift Manager is also responsible for maintaining equipment and facilities, ensuring compliance with
safety and sanitation standards, and managing expenses and revenues during their shift.
Principal Duties and Responsibilities:

Overall, the Shift Manager is expected to deliver 100% customer satisfaction through fast and
friendly service, quality products, and a clean environment.
On Manpower:

• Recruitment of Full-time and Part-time employees.
• Check uniform/dress code standards of all team members to ensure compliance with PH
standards.
• Ensure team members carry out responsibilities as assigned by coaching and follow-up.
• Provide overall leadership and recognize and motivate team members in the shift.
• Assist in hiring by ensuring that the restaurant is recruitment ready with updated formats.
On Machine:
• Ensure that equipment is calibrated and checked weekly to ensure maximum safety when
they are in operation.
• Ensure upkeep of delivery vehicles for restaurant-based deliveries.
• Assist in management of day-to-day operations by managing labor, supplies, and developing
FOH team.
• Ensure that facility and FOH equipment are maintained to company standards on a day-today basis.
On Materials:
• Ensure that products are available at all times during business hours.
• Ensure that inventory stocks are neatly placed for accessibility.
• Update Projection charts to ensure product availability and to reduce wastages.
On Method:
• Deliver CHAMPS for each transaction in the shift taking the team along.
• Follow the RGS checklist during the entire shift & hand over appropriately.
• Manage forecasting on each station & adjust based on business needs.

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for a highly organized and detail-oriented Store Manager to join our fast growing team. The ideal candidate will be responsible for overseeing the day-to-day operations of the retail store, ensuring that it runs efficiently and effectively. This role involves managing staff, driving sales performance, maintaining store appearance, and providing exceptional customer service. The Store Manager is pivotal in achieving store goals, improving operational processes, and fostering a positive work environment.

You will also be responsible for:

• Store Operations:
  Manage and oversee daily store operations, including opening and closing procedures, cash handling, and inventory management.
  Ensure that the store is well-maintained, clean, and organized to provide a pleasant shopping experience.
  Implement and enforce store policies, procedures, and standards to ensure operational efficiency and compliance.
• Sales and Financial Management:
  Drive sales performance by setting and achieving sales targets, monitoring sales trends, and implementing sales strategies.
  Analyze sales reports and financial data to identify opportunities for growth and areas for improvement.
  Manage the store’s budget, including expenses and payroll, to ensure profitability and cost control.
• Team Leadership and Development:
  Recruit, train, and develop store staff, including setting clear performance expectations and providing ongoing coaching and feedback.
  Conduct performance evaluations and manage employee schedules to ensure adequate staffing and coverage.
  Foster a positive work environment that encourages teamwork, professional growth, and high levels of employee engagement.
• Customer Service:
  Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a high level of satisfaction.
  Implement customer service strategies to enhance the overall shopping experience and build customer loyalty.
  Monitor and evaluate customer feedback to continuously improve service standards and address any issues.
• Inventory Management:
  Oversee inventory control processes, including stock replenishment, order management, and loss prevention.
  Conduct regular inventory audits and manage stock levels to ensure product availability and minimize discrepancies.
  Collaborate with suppliers and vendors to manage product orders, deliveries, and returns.
• Visual Merchandising:
  Ensure that visual merchandising and store displays are in line with brand guidelines and seasonal promotions.
  Implement merchandising strategies to enhance product presentation and drive sales.
  Maintain store layout and signage to attract customers and highlight key products.
• Compliance and Security:
  Ensure adherence to company policies, procedures, and legal regulations, including health and safety standards.
  Implement and enforce security procedures to protect store assets, including managing loss prevention initiatives.
  Address and resolve any compliance or security issues promptly and effectively.
• Reporting and Administration:
  Prepare and submit regular reports on store performance, sales, inventory, and staff activities to upper management.
  Manage store documentation, including employee records, financial reports, and inventory records.
  Participate in meetings and collaborate with other store managers and regional managers to share best practices and address business needs.

We would want to speak with you if you are / have –

• 3-5 years of retail management experience or equivalent, including experience in a supervisory or leadership role.
• Strong leadership and interpersonal skills with the ability to motivate and manage a team effectively.
• Excellent customer service skills with a focus on delivering a positive shopping experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and retail management software (e.g., POS systems).
• Strong organizational and problem-solving skills with the ability to manage multiple tasks and priorities.

It would be great if you have:

• Experience with budgeting, financial management, and sales analysis.
• Knowledge of visual merchandising techniques and store layout design.
• Familiarity with inventory management and loss prevention strategies.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

The primary responsibility of this position is to provide leadership for all Quality Assurance & Control matters.

This includes:

• Assuring consistent quality of production by developing processes and enforcing compliance to ISO 13485 quality system.
• Validating the production & inspection processes and maintaining validation status
• Managing the records for Quality Inspection, Quality Control, Calibration, QA Lab equipment, Training Resources, ERP Quality Module and Quality System Documentation.
• Managing a team of Engineers, QA Technicians & Quality Inspectors

The incumbent reports to the Site Leader, Singapore and Global Head of Quality (Medevio).

Roles & Responsibilties

Quality System Management

• Manage and maintain the site's quality management system (QMS) in compliance with ISO 13485 and ISO 9001 and applicable regulatory standards.
• Key stakeholder in ERP in Quality Module and DMS of site
• Ensure that the QMS effectively supports all manufacturing and operational processes, resulting in consistently high-quality product outputs.

Quality Operation & Lab Management:

• Oversee the day-to-day operations of the quality control and assurance, ensuring proper procedures and outcomes that consistently align with product specifications.
• Manage a team on quality inspection and establishing protocols fulfilling both internal, external customers.
• Develop and enforce rigorous lab testing protocols to maintain stringent quality and safety standards.

Capital Expenditure Planning and Equipment Management:

• Plan and manage capital expenditure for quality-related equipment in production to support ongoing and new operations.
• Site calibration SME and coordinator for both internal and external calibration.
• Ensure timely maintenance and calibration of quality equipment to maintain operational efficiency and compliance with industry standards.

NPI and quality engineering:

• Ensure compliance with new and pre-existing product requirements.
• Key stakeholder in new product development including qualification to production readiness.

Global Quality:

• Working with Global Head of Quality to drive Global Quality Plan
• Working with peers in Global Quality to drive strategic global initiatives, ensuring cohesive quality management across Medevio Sites

Regulatory Compliance and Auditing:

• Oversee readiness for all internal and external audits, including customer audits and third-party regulatory audits.
• Lead the preparation and submission of documentation required for regulatory compliance in all markets where products are distributed.
• Develop and implement strategies to manage and reduce compliance risks.

Supplier Management and Incoming Quality Control:

• Oversee supplier quality management, conducting audits and addressing issues to ensure supplier compliance with quality standards.
• Develop and maintain strong relationships with suppliers to ensure continuous supply chain improvement and adherence to quality specifications.

Quality Improvement Initiatives:

• Identify opportunities for process improvements and lead quality improvement projects to enhance manufacturing efficacy and product quality.
• Drive the transformation towards a paperless factory to enhance operational efficiency and data integrity.
• Implement Statistical Process Control (SPC) to monitor and control quality during manufacturing processes.
• Utilize digital tools and methodologies such as Six Sigma and lean manufacturing to improve productivity and product quality.

Team Leadership and Development:

• Manage and lead a team of skilled quality engineers and technicians, providing strategic direction, training, and development.
• Foster a culture that prioritizes quality and compliance through continuous training, learning and development programs, and succession planning.

Stakeholder Engagement and Reporting:

• Align with the global quality function on strategic global initiatives, ensuring cohesive quality management across the organization.
• Collaborate closely with manufacturing, R&D, and supply chain departments to ensure alignment on quality standards and to address quality issues promptly.
• Report on quality metrics and KPIs to senior management, providing insights and recommendations for ongoing quality enhancements.
• Communicate effectively with customers and regulatory bodies regarding product quality and compliance issues.

Complaint and CAPA Handling:

• Lead the investigation and resolution of non-conformance issues and product incidents, identifying root causes and implementing corrective actions.
• Manage the customer complaint process, ensuring all complaints are addressed promptly and effectively.
• Lead the development and completion of 8D reports, ensuring thorough documentation and effective resolution of issues.
• Oversee the implementation of corrective and preventive actions (CAPA) to eliminate the causes of potential non-conformities or issues, preventing their recurrence.

Environmental Health and Safety (EHS) and Sustainability:

• Support the development, implementation, and enforcement of an EHS policy, complying with all legal and corporate policies.
• Assist in fostering a culture of safety responsibility, providing ongoing training and resources to ensure a safe and healthy work environment.
• Support the establishment and execution of site ESG goals in alignment with Medevio's global sustainability roadmap, ensuring the site contributes effectively to broader corporate sustainability targets.

Qualifications

• Bachelor’s in Engineering or Science / Master’s in Engineering or Science
• Extensive experience within a manufacturing environment with a thorough understanding of ISO 13485 and ISO 9001.
• Six Sigma certification and/or ASQ certified Quality Engineer

Responsibilities:

Monitor and manage the day-to-day operations of the project/program/term contract, including developing short- and long-term targets, overseeing daily activities, ensuring safety and quality, implementing financial controls, and coordinating reporting with all stakeholders and subcontractors.

Familiarize yourself with, understand, and execute contract requirements.

Plan work schedules and efficiently organize project/maintenance activities to meet agreed-upon deadlines.

Attend regular meetings with clients, consultants, and subcontractors.

Resolve technical, contractual, and other issues that may arise.

Communicate clearly and confidently with senior management, providing solutions and contingencies for any problems encountered.

Write technical reports and proposals as requested for the project.

Ensure smooth execution of all projects from pre-construction to post-construction stages.

Conduct preliminary site feasibility studies and recommend feasible planning proposals.

Have experience with productivity tools such as Enterprise Resource Planning (ERP) or Maintenance Resource Planning (MRP).

Ensure compliance with all statutory requirements, regulations, codes of practice, and company safety rules and regulations at all times.

Requirements:

Diploma in Building and Architecture, Mechanical/ Electrical Engineering, Building/ Facilities/ Real Estate Management

Minimum 5 years of relevant working experience

Experience in M&E Engineer

Good written and communication skills

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.

• Analyzing market trends and preparing forecasts.

• Generating new business leads.

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door

• Deploy successful marketing campaigns and own their implementation from ideation to execution

• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

• Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

• Build strategic relationships and partner with key industry players, agencies and vendors

• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

• Oversee and approve marketing material, from website banners to hard copy brochures and case studies

• Measure and report on the performance of marketing campaigns, gain insight and assess against goals

• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field

• Sound understanding of marketing fundamentals and tactics

• Creative thinking and problem-solving ability

• Leadership and project management skills

• Knowledge of digital marketing and social media marketing strategies

• Excellent verbal and non-verbal communication skills

• Proficiency with marketing tools and software

• Proficient in marketing research and statistical analysis

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.

• Analyzing market trends and preparing forecasts.

• Generating new business leads.

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door

• Deploy successful marketing campaigns and own their implementation from ideation to execution

• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

• Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

• Build strategic relationships and partner with key industry players, agencies and vendors

• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

• Oversee and approve marketing material, from website banners to hard copy brochures and case studies

• Measure and report on the performance of marketing campaigns, gain insight and assess against goals

• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field

• Sound understanding of marketing fundamentals and tactics

• Creative thinking and problem-solving ability

• Leadership and project management skills

• Knowledge of digital marketing and social media marketing strategies

• Excellent verbal and non-verbal communication skills

• Proficiency with marketing tools and software

• Proficient in marketing research and statistical analysis

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Coordinate and direct construction, operations, and maintenance activities
• Ensure projects meet quality standards and are completed on time and within budget
• Evaluate the performance of mechanical engineering staff.
• Oversee the work involved in installing these systems.
• Perform inspections of the installation.
• Analyze problems relating to these mechanical systems.

Role Purpose (Why do we need this role?)

The Project Manager plays a crucial role in driving organisational transformation by managing the successful delivery of transformation projects that align with the organisation's strategic objectives. These projects can range from technology implementations to process improvements, organisational change, and other business transformation initiatives.

Either managing projects on a standalone basis or under the purview of the Transformation Programme Manager, the Project Manager ensures that projects are delivered on time, within scope, and meet business objectives by coordinating resources, managing risks, and working closely with stakeholders across the organisation. In doing so, you will have made progress towards our transformation journey by delivering quantifiable benefits. You will also have inspired positive change in others by role modelling your behaviours and mindset, accelerating transformation companywide.

Role Accountabilities (What is this role responsible for delivering?)

Safety

• Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).
• Challenging and stopping unsafe acts and behaviours or unsafe conditions.
• Comply with the Global Safety Standards, Polices and Operating Procedures.

Project Planning and Execution:

• Develop and manage comprehensive project plans, timelines, budgets, and resources to ensure alignment with transformation goals.
• Execute a variety of projects using suitable project management methodologies and ensure deliverables meet quality standards.

Risk and Issue Management:

• Proactively identify and mitigate risks throughout the project lifecycle.
• Maintain a risk register, escalating issues as needed to ensure project timelines and objectives remain intact.

Resource and Budget Management:

• Efficiently allocate resources and manage project budgets, ensuring financial and resource constraints are met.
• Monitor costs and address variances with coordination between the CTO and finance teams.

Change & Stakeholder Engagement

• Engage cross-functional stakeholders to align project objectives, facilitate collaboration, and ensure smooth communication across teams.
• Provide regular updates to senior leadership and drive continuous improvement through post-implementation reviews, capturing lessons learned to enhance future outcomes.
• Lead transformation initiatives by fostering the adoption of new processes and supporting organisational change efforts, ensuring alignment with strategic priorities.

Key Qualifications & Skills (What knowledge will ensure success in the role?)

Qualifications & Skills

• Project Management Expertise: Strong knowledge of project management methodologies (Agile, Waterfall) and experience managing the full project lifecycle from planning to execution. Experience with IT projects is a plus, as well as familiarity with project management tools (e.g., MS Project, Jira) and certifications (PMP, PRINCE2).
• Organisational and Time Management: Ability to manage multiple projects simultaneously, maintaining timelines, deliverables, and project scope efficiently.
• Stakeholder Management and Communication: Excellent communication and interpersonal skills, with the ability to engage, influence, and manage expectations with stakeholders at all levels.
• Risk and Problem-Solving Skills: Proficient in identifying risks early, implementing mitigation strategies, and resolving issues to keep projects on track.
• Budget and Resource Management: Experience in managing project budgets and resources effectively, ensuring financial and resource constraints are met throughout the project lifecycle.
• 5-7 years of project management experience, preferably in a transformation or technology-driven environment.
• Proven track record of delivering projects on time, within scope, and on budget.
• Experience managing cross-functional teams in a matrixed organizational structure. Experience in the shipping or logistics industry is highly preferred.

Job Responsibilities:

• Report to the Project Manager and/or Asst. Project Manager.
• Overall in charge of site coordination.
• Lead a team of operation staff in daily operations.
• Manage and oversee the day-to-day construction activities of the project.
• Monitor and control the general workers' deployment on-site.
• Maintain site access throughout the construction period.
• Control and monitor work progress and resources.
• Monitor and control material wastage.
• In-depth understanding of project specifications, technical details, and construction drawings.
• Carry out work scheduling, material requisition planning, project coordination, and documentation.
• Ensure timely completion and good quality of works.
• Monitor Project's cost by taking proactive measures to prevent cost overruns.
• Other ad-hoc duties as assigned by the Immediate Supervisor/ Management.

Job Requirements:

• Five (5) years of working experience in construction industry.
• Degree in Civil Engineering or equivalent. Diploma holders or equivalent with relevant experience and proven track records will also be considered.
• Independent, diligent, meticulous and highly motivated with excellent team spirit.