Senior Manager, Account Development (Retail)
21 hours ago
NielsenIQ Retailer Vertical (RV) simplifies and streamlines collaboration between retailers and suppliers by providing a shared platform with advanced..
NielsenIQ Retailer Vertical (RV) simplifies and streamlines collaboration between retailers and suppliers by providing a shared platform with advanced tools.
In this role, you will engage with modern trade retailers in FMCG and Tech & Durables sectors, managing relationships with key stakeholders. You will also support a retailer servicing team to maintain data cooperation and service a portfolio of modern trade retailer clients. This position is instrumental in driving client satisfaction, growing the client base, and achieving financial and operational objectives.
Responsibilities:
Business Development
- Identify areas of business opportunity and growth for the business unit
- Maintain and further foster relationships with current/ future clients at all levels and functions to identify opportunities for incremental product/ solution sales
- Contribute to new business initiatives and participate in the development and launch of new services
Financial Management
- Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
- Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
- Ensure proper pricing and contracts are completed and approved according to company & policies and guidelines
Client Servicing
- Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
- Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
- Be part of the retailer servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
- Ensure adherence to the company policies on business conduct/ ethics when servicing clients are being observed by the entire division
Client & Peer Management
- Contribute and support a strong team environment focused on exceeding internal and external client requirements
- Support & engage both Accounts Development and Customer success team members and be the voice of the client to provide feedback in order to drive the overall client success
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