Total 13,629 engineering job vacancies in Singapore

Responsibilities

• Ensuring TAC tickets and resolve customer technical complaints within stipulated TTR (Time to Resolve) SLA
• Update/handle tickets in ticketing system as per TAC handbook, respond to incoming emails, calls, and web requests from customer in a timely manner
• Execute and lead service interventions such as system upgrades, configuration changes and preventive maintenances
• Replicate customer problems in lab, escalate issues to engineering when engineering help is required either in debugging or problem has been reproduced in the lab
• Perform on-site or TAC-Remote network audit for customers
• Serve Premium or Strategic customer as a Technical Account Manager (TAM)
• Assist the team with escalations as and when required
• Assist customers in planned major network maintenances
• Participate in rotating day shift duties to support operations
• Deliver basic and advance training to iDirect customers
• Maintain and upgrade the training lab to the latest software release as and when required
• Provide feedback to the content developer on training material for continuous improvement
• Work with internal and external customers to make sure all requirements are met
• Able to travel in short notice when needed

Requirements:

• Minimum bachelor’s degree in Electrical/ Electronics/Telecommunications Engineering.
• 3-5 years working experience in SATCOM industry is preferred. Entry level applicants are welcome to apply.
• Working knowledge or practical experience with (added advantage)
• IP-based networks with a CCNA certification or above
• SATCOM knowledge and experience
• Knowledge with programming language or scripting experience
• Problem solving skills, analytical skills, and the ability to make decisions quickly.
• Meticulous and process orientated.
• Excellent customer service skills.
• Effective oral and written communication skills in English (with other languages will be advantage)
• Position based in Singapore.
• Onboarding training will be provided.

Job Responsibility:

• Design Management: Oversee architectural design processes to ensure compliance with project requirements and timelines.
  Coordinate with stakeholders, including clients, consultants, and contractors, for design approval and revisions.
  Manage the integration of architectural designs with other disciplines such as MEP and structural engineering.
  
• Project Coordination: Lead the architectural team in planning and executing project deliverables.
  Ensure project adherence to local building codes, regulations, and safety standards.
  Monitor design changes and manage their impact on cost, time, and quality.
  
• Team Leadership: Supervise, mentor, and evaluate the performance of junior architects and design staff.
  Provide technical guidance and foster professional development within the team.
  
• Quality Assurance: Conduct regular reviews of design deliverables to maintain high standards.
  Implement and oversee quality control measures for all architectural outputs.
  
• Client & Stakeholder Engagement: Present architectural proposals and reports to clients and stakeholders.
  Address client feedback and ensure satisfaction through effective communication and solutions.

Job Responsibility:

• Bachelor’s degree in Architecture; a Master’s degree is an advantage.
• Professional accreditation (e.g., Architect Registration) preferred.
• Minimum 8–10 years of relevant experience, including leadership roles in architectural design and project management.
• Excellent leadership and team management capabilities.
• Strong problem-solving skills and decision-making abilities.
• Effective communication and interpersonal skills for dealing with diverse stakeholders.
  

Job Responsibilities

1. Handling general admin paperworks & matters.

2. Preparing monthly reports.

3. Prepare Sales Quotation

4. Perform other duties as assigned.

Job Requirements

Experience required: Min 2 years working experience

Educational qualifications: "A" level / Diploma or Equivalent

Other Requirements:

Working days per week: 5.5 days

Working Hours:

Mon-Fri : 0830hrs-1730hrs

Sat : 0830hrs-1230hrs

Job Summary:

We are seeking an experienced Building Management System (BMS) Specialist to join our team. The successful candidate will be responsible for designing, installing, commissioning, and maintaining building management systems.

Responsibilities:

- Design, install, commission, and maintain BMS systems

- Configure and program BMS software and hardware

- Troubleshoot and repair BMS system issues

- Collaborate with stakeholders to identify and implement energy-efficient solutions

- Develop and implement BMS system training programs for users

Requirements:

- Bachelor's degree in Electrical Engineering, Computer Science, or related field

- 3+ years of experience in BMS design, installation, and maintenance

- Proficiency in BMS software and hardware, such as Schneider Electric, Siemens, or Honeywell

- Excellent problem-solving and analytical skills

- Strong communication and interpersonal skills

What We Offer:

- Competitive salary and benefits package

- Opportunities for professional growth and development

- Collaborative and dynamic work environment

Job Description & Requirements

· Design, develop and recommend changes to the company’s compensation and benefits policies. programmes and processes to ensure alignment with ST Group’s compensation strategy and adhere to relevant legislative requirements

· Champion and subject matter focal point of Performance Management, Compensation and Benefits processes. Advisor to business leaders, Compensation Partners and HRBPs to ensure smooth implementation of compensation and benefits solutions that fully align with Rewards COE directions and functions/business goals

· Provide support as required to ensure smooth implementation and execution of the complete annual cycle of performance management, remuneration review and benchmarking exercises for assigned client group/s

· Work with Compensation Partners and HR Business Partners to implement and maintain Job design analysis, technical Job Evaluation, conduct survey job matching, application of salary benchmarks for assigned client group/s

· Regularly participate and contribute to HR Operations/ Information Technology meetings to ensure reward programme system functional requirements are properly captured to enable efficient programme delivery across different functions / businesses

· Develop rewards spreadsheet templates and writes clear policies & guidelines that can be implemented and applied across various sector groups

· Partners with other HR departments (e.g. business partners, talent acquisition, HR Shared Service, talent management, etc) to implement compensation & benefits programmes and ensure practices are consistent and in alignment with policies to achieve business objectives

· Strong presentation and communication skills to brief employees on various TR programs. Develop professional rewards communications materials and adapt the communications approach tailored to various audiences

· Participate/support in due diligence exercises for potential M&A projects

· Participates in broader Rewards COE community meetings and provides support in other compensation, benefits or global mobility projects as required to promote cross-functional learning and development, balance team workload and enhance overall team productivity

Job Requirements

· A relevant Degree with post graduate C&B qualifications. At least 10 years of experience with proven technical knowledge and experience specializing in implementation of Rewards programs in a large organisation

· Expert in Advanced Excel and has a knack of structuring spreadsheets to handle large volume of data in the most efficient manner. Working knowledge on excel macros and visual basic would be an advantage

· Excellent proficiency in English (written and spoken)

· Good team player attitude and able to work within a matrix environment

· Strong project management skills, ability to multitask, plans activities timely and pre-empts HRBP well ahead to ensure timelines are always met

· Highly numeric, analytical mind with superb attention to detail and excellent statistical skills

· Pro-active, works well under pressure and a hands-on independent operator

· Fast learner, has a curious mind with a continuous process improvement mind-set and generates new ideas to improve ways of working

· Good presence and confident in dealing with senior Corporate office stakeholders

• Performing analyses on CIS efficiency and integration.
• Reporting to management on CIS development, implementation, and progress.
• Collaborating with development teams and departments, as well as incorporating user feedback.
• Ensuring CIS innovation and implementation.
• Managing support teams and evaluating performance metrics.
• Overseeing CIS user-testing and adjustments.
• Ensuring that products and services are delivered on time and within budget.
• Managing software and hardware installations and upgrades.
• Maintaining computer network infrastructure and ensuring network security.
• Hiring and training new IT staff.

Job Responsibilities

• Supervise and manage on-site construction activities, ensuring adherence to the design and specifications.
• Liaise with project managers, subcontractors, and consultants to resolve site issues.
• Conduct site inspections to ensure work quality, safety compliance, and project standards.
• Interpret and implement technical drawings and design plans on-site.
• Monitor the use of materials and resources to ensure cost-efficiency.
• Prepare daily progress reports and documentation for the project management team.
• Ensure the implementation of safety protocols and monitor worker safety.
• Provide technical advice and support to construction teams as needed.

Job Requirements:

• Bachelor’s degree in Civil Engineering, Construction Engineering, or a related field.
• 2–4 years of experience in site supervision or engineering roles within the construction industry.
• Previous experience managing construction projects or working on-site is essential.

Job Description

• Plan, organize, and manage day-to-day site activities to meet project objectives.
• Supervise and coordinate the work of subcontractors, laborers, and site personnel.
• Ensure that construction activities adhere to approved designs, schedules, and budgets.
• Monitor the quality of work and ensure compliance with building codes, safety regulations, and industry standards.
• Conduct regular site inspections to identify and resolve issues or potential delays.
• Manage the logistics of material delivery and storage, ensuring efficient use of resources.
• Liaise with project stakeholders (clients, engineers, architects) and provide progress updates.
• Ensure health and safety protocols are strictly followed on-site.
• Prepare and submit site progress reports and documentation to the project management team.

Job Requirement

• Bachelor’s degree in Civil Engineering, Construction Management, or a related field.
• 5–10 years of experience in construction site management, including managing large-scale projects.
• Proven experience in leading site teams, coordinating with stakeholders, and managing construction schedules and budgets.

Job Description:

• To ensure electrical, instrumentation and control engineering technical scope performance meeting the project specification, budget and stakeholder expectation.
• Identify and responsible the electrical, instrumentation and control engineering deliverables.
• Responsible the electrical, instrumentation and control engineering change order and meeting the delivery lead time and stakeholder expectation.
• Able to read and implement the project technical specification to the project deliverables.
• Attend client/ consultants meeting for technical clarifications and related activities.
• Facilitate the generation of the control, electrical and instrumentation engineering risks and mitigations for the project risk register.
• Manage the electrical and instrumentation package vendors and review vendors’ quotation
• Ensure CIE engineering is completed accurately within schedule and budget
• Conduct FAT/SAT and equipment troubleshooting
• Prepare panel drawings, circuit drawings and all electrical documents
• Prepare instrument data sheets and instrument list
• Prepare automation engineering documentation such as functional description specifications, control philosophy, control system architecture
• Design of Electrical & Instrumentation panels based on water and wastewater treatment process requirements (focus on RO & MBR applications basis)
• Identify instruments, electrical equipment and components to procurement.
• Any other duties commensurate with the role.

Requirements:

• Degree in electrical engineering, electrical and electronics engineering, control and instrumentation or related fields
• Experience in water and wastewater treatment projects a plus
• 5 years and above experience.
• Experience in the industries standard, NORSOK, NEK, PSA, IEC, BS & etc. and hazardous areas classification.
• Willing to travel overseas
• Good verbal and written communication skills in English
• General computer knowledge is essential (MS word, excel, PowerPoint, MS Outlook).

Job Responsibilities:

• Assist Project Manager in all on-site technical/ engineering matters and authority submissions.
• Prepare submission of shop drawing / Materials / MOS/ Monthly Progress Claims and PM Reports.
• Lead in Site Coordination and execution relating to the construction project.
• Planning of micro scheduling with other trades/disciplines against Master program
• To update structural/architectural/M&E progress with scheduling tools.
• Supervise and monitor projects are carried out in accordance with the company’s operating procedures, quality standards & contractual specifications.
• Ensuring supervisors & foremen meet clients’ regulatory work requirements.
• To check and ensure compliance with TOP checklist
• Responsible for all inspection activities being carried out.
• Ensuring environmental, safety, and health practices are carried out at all times.

Requirements:

• Degree in Civil or Structural Engineering recognized by PE Board/ BCA
• 4-5 years experience in Building Engineering projects
• Experience with Precast/PPVC/MET projects will be a plus
• Proficient in MS Office, AutoCAD, and BIM
• Organized, meticulous with positive work attitude
• Able to work independently and a team player
• Good analytical, supervision, and communication skills
• Completed QM project and a registered Core-trade Foremen/ Supervisor would be an added advantage

Aerospace Component Engineering Services (ACES) Pte Ltd is a joint venture between SIA Engineering Company and Parker Aerospace specializing in the maintenance, repair and overhaul of hydraulic pumps, actuators, valves and flight controls for commercial aircraft.

As we enter a new phase of business growth and gearing up for new generation aircraft to support customers mainly in the Asia Pacific region, we are inviting suitable candidates to apply for the post of TECHNICIAN/TRAINEE TECHNICIAN for this exciting role as part of the Operations Team.

We require individuals with a high level of initiative, self-motivation, excellent problem-solving skills, to fulfil the role that involves testing, disassembly, inspection, repair and assembly of state-of-the-art hydro-mechanical aircraft components.

ACES will develop employees and equip them with hands-on skills and knowledge through training programs developed in-house or industry specific courses.

The ideal candidate should possess the following requirements to be considered for this position:

• ITC or Diploma in Aerospace, Mechanical or Mechatronics or relevant discipline obtained from a recognized institution;
• Fresh graduates will be considered for the post as well;
• Practical experience (disassembly, inspection, repair, assembly and acceptance testing) of mechanical and electro-mechanical components would be preferred but not mandatory;
• Ability to interpret electrical wiring schematics, hydraulic system schematics and single-line diagrams;
• Proficiency in the English language such as reading and simple reporting are required;
• Working knowledge of MS-Office applications on Windows platform.

Key Responsibilities

Backend Development:

• Design and implement backend services and APIs using Golang.
• Optimize server-side code for performance and scalability.
• Ensure robust security practices in backend systems.

Frontend Development:

• Build responsive and user-friendly web interfaces using modern JavaScript frameworks like SvelteKit, ReactJS, Vue.js, or Angular.
• Collaborate with UX/UI designers to implement visually appealing and intuitive features.

Fullstack Integration:

• Seamlessly integrate frontend and backend components, ensuring end-to-end functionality.
• Debug, troubleshoot, and resolve integration issues.
• Participate in architectural decisions, providing input on system design and technology choices.
• Conduct code reviews, mentor junior developers, and maintain high coding standards.
• Stay updated with the latest trends in Golang, JavaScript, and relevant technologies.
• Work collaboratively with product managers, designers, and DevOps teams to ensure successful project delivery.

Job Requirements

Experience:

• 5+ years of experience in fullstack development.
• Proven track record of developing and deploying production-level applications using Golang and JavaScript.

Backend Expertise:

• Proficiency in Golang and building RESTful APIs or gRPC services.
• Experience with databases (SQL and NoSQL) such as PostgreSQL, MySQL, or MongoDB.

Frontend Expertise:

• Strong skills in JavaScript and experience with frameworks like React, Vue.js, or Angular.
• Solid understanding of HTML, CSS, and responsive design principles.

General Skills:

• Familiarity with CI/CD pipelines and cloud platforms like AWS, GCP, or Azure.
• Experience with Git for version control.
• Strong problem-solving skills and attention to detail.
• Experience with microservices architecture or event-driven systems.
• Knowledge of Docker, Kubernetes, or other containerization/orchestration tools.
• Familiarity with GraphQL or WebSocket implementations.
• Contributions to open-source projects or a strong GitHub portfolio.

Job Description & Requirements

Job description:

The scope of work for the above job title includes, but is not limited to, the following:

General Accounting: Handle day-to-day accounting functions, including accounts payable and general ledger entries.

Financial Reporting: Assist in the preparation and closing of monthly, quarterly, and annual financial statements, ensuring accuracy and compliance with accounting standards.

Bank Reconciliations: Perform bank reconciliations and ensure timely resolution of discrepancies.

Tax Compliance: Preparation of GST returns and ensure compliance with local tax regulations

Audit Support: Prepare schedules and provide necessary documentation for internal and external audits.

Financial Documentation: Maintain accurate financial records, filing systems, and documentation in accordance with company policies and accounting standards.

Ad hoc tasks: Support the finance team with ad hoc tasks as needed, including reporting and analysis.

Requirements

Education: Diploma or degree in Accounting, Finance, or related field.

Experience: Minimum 2-3 years of relevant accounting experience.

Knowledge: Strong understanding of accounting principles and practices. o Proficient in accounting software (e.g., Xero, Oracle NetSuite) and MS Office (Excel, Word, Outlook).

Skills: Strong attention to detail and accuracy. o Ability to manage multiple tasks and meet deadlines. o Good communication and interpersonal skills.

Language: Fluent in English (both written and spoken).

Preferred Qualifications:

Experience with GST filings and tax compliance in Singapore.

Knowledge of IFRS and local accounting standards.

Working Hours: 44 hours per week

Monday to Friday : 8 hours per day

Saturday : 4 hours (After successful completion of probation period, you will have the flexibility to work from home on Saturdays)

• Electrical and Instrumentation Installation, commissioning and testing.
• Electrical and instrumentation maintenance, troubleshooting, repair and replacement.
• Calibration of instrumentation such as pressure, flow, level, temperature transmitter in process plant.
• Maintenance of switchboards for process plant.
• Carry out preventive/predictive maintenance of plant instrumentation, control and electrical system to ensure high reliability and availability.
• Conduct trouble shooting and locate sources of problems by observing instrument/ electrical devices in operation, listening for problems, using measuring tools and testing instruments for trouble shooting.
• Support project construction and commissioning of plant equipment and systems through active involvement in punch listing and commissioning activities; discuss equipment improvement and modifications with engineers.

• More than 10 years of working experience in the General Manager position.
• Social resources and development plans of related industries can help the company's future development.
• The resources of the foreign labor market have advantages, which can help companies recruit more qualified construction workers
• Conduct technical reviews to ensure compliance with project requirements.
• Coordinate activities with subcontractors in accordance with project schedules and contract requirements.
• Manage budget and expenditure of the project to ensure adherence to budgetary guidelines.
• Manage resources required on site.
• Manage workplace safety in accordance with safety and health regulations.
• Monitor quality of construction to ensure compliance with building control regulations.
• Monitor the progress of construction to ensure it adheres to the project timeline.
• Negotiate with relevant parties to ensure projects are completed on time and within budget.
• Plan work schedules to ensure project plans are carried out as planned.
• Prepare reports to track the progress and cost of the project.
• Prepare tenders and contract bids.
• Supervise site labour force to ensure project operations comply with standards and regulations.

· Managing project documents, including drawings, plans, contracts, and permits

· Facilitating communication between project stakeholders, such as contractors, suppliers, and clients

· Assisting with project scheduling and coordinating activities to ensure timely completion

· Assisting with budget management, tracking expenses, and coordinating procurement of materials

and equipment

· Compiling project progress reports, documenting issues or delays, and communicating updates to

relevant parties

· Ensuring compliance with safety regulations and maintaining records of safety inspections and

incidents

· Maintaining accurate and up-to-date project records

· Coordinating logistics related to site access, equipment, and storage of materials

· Assisting with quality control procedures and inspections to ensure work meets specified standards

· Providing general administrative support to the project team

· Any other tasks or duties assigned by the Company

Requirements :-

· Min. 3 years of relevant experience in site administration

· GCE ‘O level or equivalent

· Engineering or Construction background is an added advantage

· Strong organizational skills and attention to detail

· Ability to multitask and prioritise tasks effectively

· Excellent communication and interpersonal skills

· Proficiency in Microsoft Office

· Ability to work independently and as a part of the team

· Class 3 Driving license is required for this position

Job Description:

- Assist camp manager to manage daily operation according to Preservation contract requirement.

- Schedule of work and loading for team members.

- Assist manpower allocation if given a team to manage.

- Supervise a group of ground support staff.

- Guide and train junior technician.

- Perform corrective or preventive maintenance on equipment that are managed by us.

- Conduct inspection of equipment according to contract requirement.

Job Requirements:

- NITEC or equivalent in relevant engineering field with at least 5 years of working experience.

- Possess Class 3 driving licence

- Ability to work independently.

- This position require to work in Nee Soon and Selarang camp.

- Working experience on repairing military equipment / vehicle is preferred

• Provide advanced manufacturing electrical and controls expertise in leading detailed and comprehensive planning for conceptualization, specification, development and implementation of right-sized manufacturing and facility equipment.
• Manage electrical and control portions of capital equipment expenditures that support new product designs, factory capacity or efficiency additions.
• Manage multiple projects and/or provide leadership for larger equipment control projects.
• Must be able to analyse needs and determine best electrical & instrumentations recommendations for equipment / process to optimize cost & performance.
• Able to select the right-sized equipment, workstation design, material presentation, standard work and single piece flow. Use data and statistics to characterize delivered manufacturing process capabilities in qualifying the release of processes and equipment
• Able to design panel (HMI, PLC, RIO) and provide line drawing according to client needs.
• Able to perform IQ/OQ test during commissioning.
• Able to perform costing base on selected instrument or given drawing.
• Automation knowledge.
• Identify and resolve operational problems and minimise delays.
• Select, guide and develop a team of project member with operational responsibilities to ensure that the organisation achieves it business objectives and complies with all relevant regulations and laws.
• Ensure that organisation and government standards on safety are met.
• Ensure that customer quality specifications are constantly met.
• Allocate capital and human resources to maximise productivity.
• Supervise and implement project expense, other assets and resource within budget.
• Provide guidance to junior and perform any tasks or duties as assigned by Management.
• You will oversee the safety and job/project operation.
• Ensure job completed and hand over on schedule.
• You will be attending safety or projects meeting.

A Marketing Manager manages the implementation of branding and marketing efforts for an organisation. Responsibility for managing the brand image, marketing communications and promotional campaign lies with the Manager, who also guides marketing research on brand awareness, market trends and target consumer landscape. The Manager then develops measures based on this research to enhance promotion of product and service offerings.

KEY ROLES AND RESPONSIBILITIES:

• Conceptualise collaterals on the ground according to events' themes
• Develop marketing campaigns that are aligned with brand and marketing strategies
• Develop measures to enhance customer experience across traditional, digital and social media platforms and customer touch points
• Develop measures to improve future marketing campaigns based on identified areas of improvement
• Develop measures to increase e-commerce traffic and presence based on analysis of website trends and patterns
• Develop strategies to enhance brand reputation based on current brand position and market awareness
• Evaluate how current workplace technology approaches can be improved to raise productivity
• Evaluate how latest technology trends can be leveraged to spur innovation in product and customer brand experienc
• Liaise with key internal stakeholders to develop marketing strategies
• Manage organisation's website design and performance
• Manage relationships with vendors and creative agencies
• Propose department’s financial budgets for management approval
• Propose marketing channels according to target customers and market segments based on data analysis
• Provide on-the-job training to subordinates
• Review press releases and media kits for distribution to targeted media partners

ADDITIONAL INFORMATION:

• Degree in Business Administration or equivalent
• Minimum 10 years of progressive experience in marketing with at least 3 years in a managerial role in a sizeable company in a consumer or engineering industry
• Pleasant, eloquent with excellent communication skills
• Strong business acumen to partner with the sales/commercial teams to drive business profitability
• Creative and well-verse with digital marketing
• Teamplayer

• Assisting Accounts Dept. in AR & AP, Balance sheet, and P&L functions.
• Co-ordinate in Processing AP payments & SOA reconciliation of Supplier.
• Checking & Providing each Project Profitability report to Management.
• Assisting & Preparation of payment plan for day-to-day payables.
• Review of Cash advances paid to project personnel.
• Review of AP payable and providing report to Management.
• Handle the Petty Cash, GST, IRAS submission, and employee income tax calculations.
• Input all transaction details into the accounting system.
• Handle day-to-day accounting and finance operations
• Process reconciliations of inter-company transactions
• Handling full sets of accounts and assisting in month-end closing
• Maintain/Update daily cash book and perform daily/monthly bank reconciliations
• Administer all standing instructions and GIRO deductions
• Assist in the preparation of management reports
• Verify and process vendor's invoices in Company ERP software
• Responsible for accounts data entries and functions
• Validate and process expense claims for petty cash payments
• Coordinate with Auditors for Corporate Tax, ECI, etc.
• Provide support in year-end audit activities.
• Any other ad-hoc duties assigned by the Supervisor or Management

Responsibilities

• Support the Site Manager on all site administrative works
• Coordinate with document controller on design deliverables transaction to ensure smooth flow of documents.
• Maintain document archiving system for hardcopies and e-filing into server.
• Oversee the day-to-day admin functions of the department.
• Perform any other ad-hoc duties as requested or assigned

Requirements

• Diploma/Bachelor degree in Project Management, Engineering, Business Administration or related field
• Minimum 2 years of experience in similar capacity
• Proficient in Microsoft Office
• 5.5 work day
• Site Location: Changi

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Working Location: Kallang, Central Region

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise.

Working Location: Kallang, Central Region

Job Description:

• Conduct training for new staff on product knowledge.
• Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
• Align, review and improvise on internal quality standards and procedures.
• Conduct training for Team Leaders on transaction monitoring.
• Calibrate transaction monitoring with assessors.
• Supervise transaction monitoring.
• Design and implement quality processes jointly with relevant business units.
• Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
• Perform checks on the efficiency and effectiveness of quality processes.
• Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
• Perform root cause analysis and recommend changes/enhancement for continuous improvement.
• Align internal service standards with industry benchmarks.
• Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
• Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
• Administer Customer Feedback procedures of the company.
• Conduct Internal Quality Audits in compliance with ISO.
• Any other adhoc duties as assigned.

Job Requirements:

• At least 3 years experience in customer service related field or call centre environment.
• Candidate with ACTA/ACLP will be an added advantage.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or similar capacity.

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

• To supervise and manage all related matters with regard to the day to day activities with the objective of meeting the schedule, quality, and safety objectives.
• Supervisors help new employees understand their role and transition into the company by providing orientation and explaining policies and job duties.
• Supervisors plan and organize schedules for their team, making sure they operate within deadlines.
• Supervisors oversee the safe use of equipment and schedule regular maintenance.
• Enforce strict safety guidelines and company standards.
• Assist the manager to recruit, training, enumerating, and retaining a competent sales team.
• Using active listening skills to understand employee complaints and work with them to find a solution.
• Assist the project manager to manage, oversee and monitor reinstatement activities to ensure design specifications and quality requirements are met.
• Must work on weekends, if requires.
• Carry out inspection as well as resolving and monitoring rectification works.
• Ensure the allocation of resources as planned and submit daily work progress and manpower forecast report.
• Responsible for general onsite technical and engineering matters.
• Assign tasks to team members and help them understand what’s expected from them in terms of project milestones and deliverables.
• Documenting and following up on important actions and decisions from meetings.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Ad-hoc assignment as required by the management.

Job Responsibilities:

• Planning and scheduling of projects.
• Manage and lead a team of supervisors, technicians and operation of assigned projects.
• Manage projects and to monitor the projects are carried out with respect to the target schedule.
• To handle design for projects and to ensure clients' requirements are met.
• To attend project meeting and to coordinate with clients, consultants, main contractors and sub contractors.
• Preparation of Progress Claim, Materials Submission, Risk Assessment, Progress Report, Shop Drawings & As Built Drawings for projects.
• To forecast and anticipate possible issue for projects and to eliminate potential risks.
• Site supervision and to liaise with supervisors and workers to ensure smooth work flow.
• Planning of manpower and work arrangement with site person in charge.
• To liaise with suppliers on procurement and delivery of materials and equipment.
• Assist in settlement of project final account including variation orders.