Total 2,257 executive assistant job vacancies in D03 Queenstown, Tiong Bahru

Responsibilities:

• Provide air, sea, warehousing and logistics quotations to customers and overseas agents
• Obtain and negotiate cost from carriers and suppliers
• Attend to overseas agent enquiries & office accounts
• Liaise with customers/carriers/transporters/hauliers/forwarders/agents to execute import and export shipments (sea/air/land)
• Arrange bookings from carriers/co-loaders/air co-loaders
• Maintain and update monthly rates/ sailing schedules
• Attend to walk in enquires
• Ensure customer’s orders are processed in a timely and accurately manner
• Provide customer support whenever required and maintain good relationship with customers
• Work closely with the Sales and Operations team
• Any ad-hoc duties assigned by the HOD

Requirements:

• Possess a minimum Diploma and above in a relevant discipline
• Possess a minimum of 3 years working experience in the logistics/freight forwarding industry
• Knowledge in Sysfreight is an advantage
• Possess basic knowledge of Microsoft office
• Possess good interpersonal and communication skills
• Positive, hardworking and a good team player
• Possess good time management
• Ability to prioritize
• Ability to multi-task
• Willing to take on different job roles and responsibilities
• Sales oriented and possess the desire to achieve sales target

Job Description:

▪ Attend show rounds or site visits

▪ Prepare tender proposal write up and accurate costing and price calculations within stipulated deadlines

▪ Plan, deliver, and submit tenders in a timely and professional manner

▪ Prepare ad hoc quotations

▪ Prepare and present effective sales presentations

▪ Follow up with business opportunities and new sales channel

▪ Manage existing and potential client portfolio

▪ Monitor contract renewal and follow up with clients on renewal needs

▪ Manage ERP system and work closely with accounts to ensure system is in line with department requirements

Job Requirement:

▪ 2 years’ experience as Business Development Executive

▪ Tender preparation and submission experience

▪ Quotation preparation and submission experience

▪ Presentation experiences

▪ Client management experience

▪ Meticulous and team player

Roles and responsibilities

• Plan and schedule for public run events and training sessions.
• Liaise with different stakeholders such as trainers, learners etc
• Handling course enquiries
• Collaborate with the marketing team to create compelling promotional materials and campaign. Coordinate and implement marketing strategies to promote events and training sessions effectively.
• Manage on-site event deployment operations to ensure seamless and efficient execution. Troubleshoot any issues that may arise during events, ensuring quick and effective resolutions.

Requirements:

• Bachelor's degree or Diploma in Business, Marketing, or a related field (or equivalent experience). With Minimum 3 years working experience.
• Experience in event/training planning, management and coordination will be preferred.
• Strong organizational and project management skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and adapt to changing circumstances.
• Strong problem-solving abilities and attention to detail.

The Facilities Management team is responsible for ensuring that our buildings and facilities support the empowerment and inclusion of our users. To this end, the team ensures that our building and facilities are accessible, safe and in working order, while also ensuring that the needs of our occupants are met.

The Assistant Manager will be responsible for ensuring smooth daily operations, maintenance and upkeep of the RC’s estate and facilities, through regular building and M&E inspections, compliance to authorities’ requirements and management of service subcontractors to effectively achieve the highest standard. The postholder will also ensure that all facilities maintenance issues and emergencies are attended to promptly and rectified with minimal inconvenience and disruption. The postholder will work closely with vendors/contractors such as security force, cafeteria and transport services and supervise the work of Facilities Support staff.

Critical Work Functions

Development and Implementation of safety policies and initiatives to ensure a Conducive and Safe Environment for Users

• Develop and implement preventive/corrective maintenance programs for M&E installations
• Develop and implement fire emergency plan, fire safety audit, maintenance plan for security surveillance systems and carpark facilities to achieve highest standard of safety and security
• Requisite safety and security equipment and parts
• Program Security Cards and issue to all new hires, collect all Security Cards card from resigned staffs and delete the access card in system

Liaison with subcontractors and vendors

• Follow through the tender, evaluation and recommendation of service or term contracts, as well as its administration and management to ensure works are carried out in accordance to planned schedules, budget and approved specifications.
• Conduct general inspection to identify services for rectification and oversee sub-contractors’ performance in accordance with contractual work scope and timeline of completion

Resource Management and Reporting for Service Improvement

• Plan and implement facility improvement to improve efficiency and reduce wastage.
• Supervise maintenance and cleaning support staff and provide on-the-job training to them for effective school operations and ensure the cleanliness and safety of the school premises. The team is to provide logistical support for school activities.
• Supervise drivers and plan the transportation deployment

Education and Staff Enablement

• Remain up to date and compliant with all relevant legislation, organizational procedures and policies
• Cultivate a high performance team culture through learning and development and regular feedback on performance

Job Holder Requirements

• At least 4 years of working experience in Facilities Management or Engineering roles
• Some working experience in Social Services or Special Education sector will be an advantage

Job Responsibilities:

• Manage the daily operations of assigned facilities, including maintenance, security janitorial services and office systems.
• Manage facility budgets, ensuring that expenses are within budgetary parameters and track capital expenditures.
• Oversee the planning and execution of improvement projects, including renovations and equipment upgrades.
• Negotiate and manage vendor contracts, ensuring that all work meets quality and safety standards.
• Administer the maintenance data and records for management report.
• Develop and maintain positive relationships with internal stakeholders and external partners.

Job Requirements:

• Degree/Diploma in Engineering/Technical or related field
• At least 3 years of working experience in facilities management.
• Self-starter, good interpersonal and communication skills with a positive mindset
• Strong project management skills with the ability to prioritize and manage multiple sites/projects simultaneously.
• Excellent organizational and problem-solving skills with the ability to make decisions and develop.

Must have at least 5 years' experience in managing high end condominiums.

Team player with mentoring skills

Able to take stress and work under pressure

Able to settle communal disputes amicably

Must have Good communicating skills

Must have Good PR skills in managing resdients of different culture; locals and expats

Must have Good writing skills

Possess Good administrative skills

Energetic and hands-on in estate's matters

Knowledgeable in M&E issues - electrical and plumbing related matters

Proficientcy in Microsoft Office

Proficientcy in IT

The SingHealth Regional Health System (RHS) drives SingHealth’s efforts in developing and strengthening partnerships across care providers in the eastern region, both private and public, and across care settings – tertiary, primary and community care, to empower our population to keep well, get well and live well in their communities and homes. The RHS provides oversight of all care integration programmes across the cluster for all SingHealth Care Integration and Healthier SG initiatives and provides overarching strategic direction to the various programmes under its’ purview. It also provides support service development, as well as monitors and evaluates key population health initiatives.

You will support the evaluation of population health initiatives at SingHealth RHS. You will assist with developing the programme evaluation plans, engaging the programme stakeholders, coordinating meetings, performing literature review and data collection through surveys and interviews. You will support the preparation of meeting minutes, reports and manuscripts. You will also assist with planning and organizing training workshops and scientific symposiums.

Requirements

• Bachelor’s Degree in Public Health, Social Sciences, Psychology, Health Sciences or any related discipline
• Experience in conducting interviews and/or focus group discussions would be preferred
• Excellent communication and interpersonal skills
• Strong writing and presentation skills
• Ability to multi-task and work in a dynamic environment
• Must be fully vaccinated against COVID-19

Silver Screen International is a Media Production House producing television programs for Mediacorp Channel Suria and Vasantham. We are looking out for TV SHOWS - Assistant Directors for Malay Content to join our team! Our programs include reality shows, game shows, travelogue program and much more! Young and vibrant team. An extremely fun and enjoyable environment!

Silver Screen International is a Media Production House producing television programs for Mediacorp Channel Suria and Vasantham. We are looking out for TV SHOWS - Assistant Producers for Tamil or Malay Content to join our team! Our programs include reality shows, game shows, travelogue program and much more! Young and vibrant team. An extremely fun and enjoyable environment!

KEY RESPONSIBILITIES

- Assist Manager in the administrative support tasks and duties of the centre, including the day-to-day running of the programme.

- Process and prepare the report for therapy schedules, transport arrangement, referrals, clients’ attendance report, clients’ billing and any ad-hoc reports pertaining to the programme.

- Ensure accuracy and submission of the clients’ record to the various systems such as:

• Client Management System (CMS)
• NAV billing system
• Household Means Eligibility System (HOMES)
• Referral System in IRMS
• ILTC Portal for quarterly and annual case load submission
• Devices Claim in SMF E-catalogue System (SES)

- Participate in ongoing multidisciplinary Quality Improvement (QI) projects for centre services and administration.

- Assist in the implementation of established operational policies and procedures within the programmes.

- Assist in biennial revision of administrative processes (SOP).

- Serve as a primary point of direct administrative contact and liaisons with external institutions such as AIC, MOH, external auditors, etc.

- Provide support to other administrative functions such as managing the inventory record, procurement of office supplies, etc.

- Respond to stakeholders’ enquiries.

- Any other duties assigned as and when necessary.

JOB REQUIREMENTS

- Degree in Administration, Management, Social Services or relevant studies.

- Proficient in MS Office applications

- Good communication and problem-solving skills

- Experience or background in social service sector preferred

Job responsibilities:

• Accounts receivable/payable billings and invoicing
• Prepare and maintain financial reports, including balance sheets, profit and loss statements, and cash flow statements
• Assist in developing budgets and forecasts
• Maintain accurate and up-to-date records of financial transactions
• Posting of vendors invoices
• Preparation of cheques and payment vouchers
• Reconcile bank statements and resolve any discrepancies in a timely manner
• Assist in tax preparation and filing. Ensure compliance with tax regulations and deadlines
• Coordinate with other departments to ensure accurate financial reporting and resolve any financial-related issues
• Assist with any other financial tasks and projects as assigned by management

Requirements:

• Possess a minimum Diploma in Accounting
• Possess a minimum of 2 years work experience in an Accounts role
• Possess basic knowledge of Microsoft office
• Possess good interpersonal skills
• Positive, hardworking and a good team player
• Organized, self-motivated and able to work independently with minimal supervision

The incumbent shall report to the Global HR Operations Section Head and will be responsible for the full spectrum of HR generalist and admin duties under the section. The candidate needs to possess a high level of initiative and takes ownership on all tasks and projects assigned. The incumbent should be proactive and have the ability to influence by inserting positive vibes to the working environment as well as ability to communicate effectively with all levels in and outside the organization.

1) Onboarding/off boarding

• Assist in pre-onboarding procedures such as drafting of employment contract and application of the necessary work passes, if required, as well as the necessary documents, if any.
• Conduct employee onboarding, whenever required.
• Undertake tasks on performance management such as monitor and keep track of Confirmation Review/ Appraisal of all employees and assist in annual performance review exercise.

2) HR Operations
• Provide support to employees in various HR-related topics such as leave administration, compensation queries and resolve any issues that may arise.
• Updating of organization charts for the Group regularly.
• Assist in development and implementation of human resources policies, SOP and workflows.
• Execute monthly payroll administration with compliance to the legislations by government bodies such as Central Provident Board, Inland Revenue Authority of Singapore, Ministry of Manpower, etc.
• Conduct internal and external HR related surveys, such as Ministry of Manpower Labour Market survey and employee satisfaction survey.
• Analyse, review and propose comparison structures and evaluating pay practices to ensure competitive positioning within similar industries.
• Prepare HR reports and assist in budgeting exercises.
• Preparation of HR letters as required.
• Manage leave administration via the HR system.

3) Work Pass Applications

• Apply and monitor all foreign passes (Work Permits, SPasses, Employment Passes, Dependant Passes, Letter of Consents, TWP etc.) and process its renewal on time.
• Perform administration of training programmes for employees, whenever necessary.
• Submit government claims such as SDF funding, maternity, Childcare, NS claims etc.
• Take charge of off boarding procedures and its administrative works such as preparation of offboarding letters, update HR system and employee personal files, etc.
• Assist in employee engagement planning and activities, whenever required.
• Any other ad-hoc duties/projects as assigned by the immediate superior or functional head.

Job Description

· Prepare Invoice, keep track and tabulate commissions

· Involve in Production work such as Artwork and magazine produce process

· End to end integrated media planning and implementation across Digital and Offline media

· Provide customer service, draft email, handle files and contra services

· Comfortable dealing with numbers and dealing with technology platforms, ability to articulate and put together sound recommendations

· Overseas exposure opportunity

· Assist in ad-hoc tasks

Good to Have

· Possess at least Diploma with 2 years working experience

· Outgoing and extrovert characteristics

· Proactive and willingness to learn

· Strong communication skills (Written and Verbal)

· Ability to work in fast-paced environment

· Meticulous and quality in work task

· Be a team player to the organization

The SingHealth Office of Ethics in Healthcare (OEH) is established to enhance the standing of SingHealth as a leader in bioethics both in Singapore and internationally, through the exemplary advancement and sustained integration of ethical values and considerations in the eco-system of care, research, and innovation at SingHealth.

As an Executive for OEH, you will provide a crucial role in providing key administrative support for its development. Reporting to the Head of OEH, you will be responsible for managing administrative tasks, and facilitating the efficient operation of the office in the development and delivery of its initiatives.

In addition, you will provide secretariat support to the Head of OEH. You will assist with the preparation of meeting materials and minutes. You will serve as a liaison and manage correspondence between the Head and internal/external stakeholders.

You will also work closely with the Executive Team and administrators for SingHealth Duke-NUS Medical Humanities Institute and provide support for its educational and other activities.

Job Requirements:

• Bachelor’s Degree in general discipline, preferably with experience in administration, operations or management support functions in a healthcare cluster or hospital setting.
• At least 2 years of experience in administrative and management support in a healthcare-related setting
• Excellent interpersonal and communication skills
• Strong problem-solving skills.
• Good team player with an inquisitive and collaborative mindset.
• Detail-oriented and able to plan ahead to meet the office’s objectives.
• Must be fully vaccinated against COVID-19

You will support Environmental Services department in assessing, evaluating, implementing and monitoring services to ensure a safe, clean and comfortable environment in the Hospital.

Your Job roles will include but not be limited to the following:

• Manage and work together with the appointed contractors in monitoring and ensuring planned maintenance programs are carried out by respective contractors and contractual KPIs are met
• Conducting inspections, walkabout and audit checks on contractors’ service standards
• Working with various stakeholders on rectification of various building defects
• Writing specification for approval to Management, analyze data and present the necessary statistics
• Preparation of expenditure projections in annual budgeting exercise and optimize resources within budgetary constraints
• Undertake ad-hoc projects from time-to-time, implement works relating to department services during emergency e.g. infectious disease outbreak, civil disaster, business continuity management

Job Requirements

• Degree in any discipline
• Good interpersonal, communication skills
• Rostered on 2 shifts - 7.30am to 5pm or 12pm to 9.30pm (5 day work week including Weekends and Public Holidays)
• Fully vaccinated against COVID-19

The Job:

You will provide clinical administrative support to clinicians in the Division of Surgery & Surgical Oncology. You will prepare and retrieve medical records for clinicians, transcribe medical documentation using medical record systems and document laboratory and radiology findings and medical procedures. You will also update patients’ health information and prepare all documentation to clinicians for review and approvals. In addition, you will prepare GP replies and medical reports, track patients’ test results and organise patients’ charts.

Job Requirements:

• Degree in Science
• Knowledge in medical terminology will be an advantage
• Organised and IT savvy

You will assist and provide support to the Deputy Director in the management processes of the department, which includes departmental goal setting, business planning, capital budgeting, strategic initiatives, feedback and learning.

General job duties:

• Supervise the Main Library and Off-site Services

• Assist in establishing and implementing proper control procedures in the section and integrate it into the hospital system plan

• Assist in reviewing, establishing and implementing health information management systems in various aspects of records management

• Assist in the planning and preparation of annual budget

• Assist in the interview of prospective employees, in staff welfare activities, in the deployment of staff and in the maintenance of staff discipline

• Provide orientation and in-service education/training to staff

• Ensure provision of complete medical records for patient outpatient visits and coordinate the transportation of medical records

• Coordinate the tracing and despatching of inactive medical records from HIMS Record Library to off-site for storage

• Coordinate the receiving of inactive medical records recalled from off-site storage.

• Assist to manage the inventory of inactive medical records stored off-site

• Implement and maintain specific procedures to ensure that records systems are managed efficiently

• Ensure the confidentiality of medical is maintained at all times

• Ensure the proper archival of records

• Coordinate provision of medical records for research

• Participate in quality service programmes and activities

Job Requirements

• Degree in Health Information Management or any discipline, with 2 to 4 years of experience in administration and staff management

• You are required to be fully vaccinated against COVID-19

You will assist Senior/ Operations Executive in operations support on Environmental Services related services and handling of staff enquiry and ensure compliance with Environmental Services policies and regulatory requirements.

Your Job roles will include but not be limited to the following:

• Assist and provide operational support to Senior / Operations Executives

• Carry out preliminary activities related to operations and assist Senior / Operations Executives to carry out the works.

• Tracking of operational records to ensure works performed or delivered duty by vendors

• Participate in linen inventory conducted by the department

• Receive complaints/instructions and relays it to Senior / Operations Executives, concerned for actions and follow-up

• Attend to enquiries from internal staff and external personnel immediately and to provide appropriate advice

• Report to respective party on facilities fault/cleanliness

• Responsible to perform the administrative works required and maintain proper filling system for area assigned

• Assists in the administrative aspect of ISO’s activities including the validity of licenses and NEA waste e-tracking

• Responsible for the maintenance of related quality records

• Issue and indent supplies and follow up for the timeliness of the delivery

• Assist supervisors in issues associated with the deliveries, stock and quality of the products

• Perform inventory check for department assets and update accordingly

• Purchase of consumables supplies and tracking utilisation.

• Collect date and monitor projects assigned which includes Service Quality feedback form, Pest Control report data entry

Job Requirements

• Diploma in any discipline

• Good communication, inter-personal and service skills

• Proficient in Microsoft Office applications

• Fully vaccinated against COVID-19

Recruitment and Selection

• Develop and implement effective recruitment strategies to attract and hire qualified candidates.
• Manage the end-to-end recruitment process, including job postings, screening resumes, conducting interviews, and making job offers.
• Maintain recruitment records and ensure compliance with relevant employment laws and regulations.

Employee Relations

• Foster positive employee relations by addressing employee concerns, resolving conflicts, and providing guidance on HR-related issues.
• Implement and enforce company policies and procedures, ensuring compliance with employment laws and regulations.
• Handle disciplinary actions and grievance procedures, in accordance with company policies and legal requirements.

Performance Management

• Develop and implement performance management systems to set clear goals and expectations for employees.
• Conduct regular performance reviews, provide feedback, and assist in creating development plans.
• Identify and address performance gaps and provide coaching and support to improve employee performance.

Training and Development

• Identify training needs and develop training programs to enhance employee skills and knowledge.
• Coordinate and deliver training sessions on topics such as compliance, leadership, and professional development.
• Support career development initiatives and succession planning within the organization.

Compensation and Benefits

• Administer the compensation and benefits programs, including salary administration, bonuses, incentives, and employee benefits.
• Conduct benchmarking and research to ensure competitive compensation and benefits packages.
• Stay updated on relevant market trends and implement necessary adjustments to maintain competitiveness.
• Review of insurance vendor’s quotation on yearly basis.
• Manage and administer staff insurance claims.
• Provide advice, assistance and follow up on all staff insurance claims matters.

HR Administration

• Maintain accurate and up-to-date employee records, including personnel files, attendance, and leave records.
• Prepare HR-related reports and analytics to support decision-making processes.
• Ensure compliance with all legal requirements related to employment and HR practices.

Job Description:

• Review purchase and material requisition, and issue purchase orders to suppliers.
• Liaise with suppliers / vendors to get quotation.
• Responsible for company vehicle road tax, COE, Insurance policies and etc.
• Handle application or renewal of company licences including ISO certificates.
• Manage foreign worker dormitory records and update in MOM website (OFWAS)
• Perform all general administrative tasks.
• Able to multitask and handle ad-hoc tasks.

Job Requirements:

• Minimum GCE ‘O’ Level.
• Proficient in MS Office applications.
• Pleasant disposition with good communication and interpersonal skills.
• Bilingual in English and Mandarin (to liaise with Mandarin speaking associates).

About our client: Our client is an MNC in the Construction industry.

About the role:

Accounts Payable:

• Verify and match vendor invoices against PO
• Verify Employee expenses claim
• Process payments
• Prepare information for monthly reports

Accounts Receivables:

• Prepare invoices and ensure delivery of invoices to clients
• Review receivables from clients every week
• Process receipts

Cash flow

• Prepare cash position statement every week

About you:

• Diploma / Degree holder in Accounting / Business Administration / ACCA or equivalent qualification recognized by ISCA
• Has a minimum of 3-4 years of accounting experience
• Has the ability to work independently, communicate effectively, and possess strong interpersonal skills.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg. No: R1325507

About our client: Our client is a leading energy retailer for the residential and commercial sectors.

Work Location: East

About the role:

• Responsible for maintaining a full set of accounts
• Quarterly GST preparation
• Housekeeping and filing of finance documents
• Perform month-end closing for financial reporting
• In charge of stock take and resolve any inventory discrepancies
• Any other ad-hoc responsibilities assigned by the management, if any.

About you:

• Candidate must possess at least a Diploma in Finance/Accountancy or equivalent with at least
• 2 Year(s) of experience in keeping a full set of accounts
• Excellent organization, problem-solving, and communication skills
• Resourceful, self-motivated, meticulous, and able to work independently with initiative
• Proficient in Microsoft Office applications

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg. No: R1325507

About our client: Our client is a leading energy retailer in the residential and commercial sectors.

Work Location: East

About the role:

• To assist in the drafting of customer agreements for the Group promptly.
• To conduct searches, collate and verify relevant documents from various parties, and ensure completeness of documentation before drafting agreements
• To maintain proper filing of contracts and safekeeping of original agreements at all times.
• To assist and support in providing contract-related information to various parties as and when requested.
• Preparation of documents to respective finance personnel for accounting purposes.
• Scanning and uploading the full contracts with all attachments onto ERP Systems
• Create of new customer code.
• To furnish a final reminder, initial and commence a legal proceeding as according to the Group protocol.
• To monitor and follow up on legal cases until the cases have closed or concluded.
• To liaise with lawyers on legal matters
• Arrange to meet up with customers together with Sales personnel to negotiate repayment plans
• To update respective Finance/Commercial/Credit Control personnel on the account status on legal-related matters.

About you:

• Diploma in any discipline with at least 2 years of working experience.
• An energetic individual who can work efficiently and independently
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office applications.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg. No: R1325507

KEY ROLE & FUNCTIONS

1. STANDARD OPERATING PROCEDURES

• Monitors all FOH operations, customer service and reservation system ensure all team members are following the 1 Group SOP, meeting the local safety and health standard.
• Follows and maintains highest quality standard of guest over all experience focusing on the 5 cores of Guest Satisfaction:
• Taste, Quality and Presentation of the Food and Beverage served.
• Friendliness and Attentiveness of the FOH team.
• Speed of Service
• Cleanliness and Atmosphere of both internal and external.
• Provide the Go-The-Extra-Mile Service
• Practice 100% table visit and ensuring that every guest walks out satisfied.
• Complete the daily checklist. Checks and maintains the overall general cleanliness of the outlet – floor, walls, ceiling, vents, windows and doors. Daily walk thru in ensuring the premises maintain the highest standard in providing both employee and guest a safe and healthy environment. Report all repair and maintenance issue immediately.
• Checks and updates all Point of Sales (POS) materials: - menus, tent cards, kids’ menus and promotion posters.
• Strict compliance of Operation Hours at all time.

2. GUEST MANAGEMENT (Primary Role)

• Manage all the key reservation systems and tools:
• Sevenrooms, Chope, Quandoo – Managing the usage of Sevenrooms, Chope and Quandoo reservation portal for the outlet. Ensure that reservation portal is working properly for both the guests and staff to book and use respectively. Availability of tables should continuously be monitored and updated based on the outlet’s operation timing, special events, marketing events and other big groups booking. Review and monitor website, update menu, reservation time and ensure all promotions are up to date.
• TripleSeat – Review and update the reservation bookings based on the updated events calendar on Tripleseat. Responsible in blocking, booking and updating of big groups reservation inside Tripleseat portal.
• Main phone lines – Ensuring that main phone lines are working well for the customer’s call and enquiries. Attending to all calls promptly and be able to provide informative answers.
• WhatsApp Business App / Mobile phone lines - Ensuring that mobile phone lines and WhatsApp business app are working well for the customers’ call, messages and enquiries. Attending to all guests calls and messages promptly. Blasting out promotions strategically and professionally to the customers through WhatsApp Business messages.
• Reservation Email - Ensuring that reservation email is working well. Replying and attending to all email enquiries efficiently and professionally.
• Managing all the key reservation system efficiently and understanding the importance of phone calls = reservation = revenue.
• Manage table management and reservation allocations efficiently and systematically.
• Manage the day to day operations starting from welcoming guests, ushering guests to their respective seats and tables and attending to their queries.

3. SALES REPRESENTATIVE

• Taking the lead on big group sales strategy and coordination. Managing all enquiries efficiently using the most effective approaches engaging with the guest, ensuring that all group bookings requirements and F&B package customization are attended to. Close coordination with head chef on menu planning, special request, price and food tasting (for high spenders).
• Coordinating with Sales planner on all small group enquiries that have not meet the minimum spending requirement.
• Planning all big group reservation and collection of deposits, achieving the big group sales target, Update the Concierge Manager by updating the big group tracking on a weekly and monthly basis.

4. MARKETING REPRESENTATIVE

• Close coordination with respective Marketing Executive in ensuring the marketing initiative, activation and execution are well briefed to the team members. All marketing mechanics such as poster and tents card are properly managed and available for the guest.
• Responsible in marketing initiative by promotions and blasting out of EDMS and offers to guests with the usage of emails or WhatsApp messages.
• Drive the S&M initiative to ensure that it increases foot traffic and contributes to additional revenue.

5. ADMINISTRATIVE MANAGEMENT

• Manage the compilation of all guest database on a weekly basis and forward to the marketing team every Sunday for the master lists.
• Management of feedback forms collections and compilation.
• Ensuring that thank you notes are sent out to the guests after their visit in the outlet through either WhatsApp messages or email.
• Handles any special menu printing and formatting for any guests that requires any special dietary restrictions.
• Responsible in producing the weekly/monthly reservation reports and analysis to the concierge manager for customer analysis.

6. PEOPLE MANAGEMENT & TRAINING

• Creating a healthy fun working environment through positive leadership and good management skills; leading by example. An Assistant Concierge Manager, should be able to resolve all issues professionally making the best decision best for the business.
• Ensure all customer service officers fulfills their set of designated responsibilities while ensuring that all service standards are carried out efficiently.
• Assisting the Concierge Manger in training Concierge team and product knowledge. Ensure training materials are updated consistently, weekly training and hour commitment.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• To be accountable to the Head of Centre for the safety, hygiene, training, caring and general well-being of the trainees in the Training & Development Centre.
• To work collaboratively with the Assistant Training Officer to assist the Training Officers in the day to day operations of the Training and Development Centre.
• To assist in executing and implement Individual Training Programme (ITP) with the supervision of senior TOs.
• To assist in continuous assessment, training and evaluation of trainees holistic development.
• Collaboratively work with families in the implementation of trainees ITPs.
• Implement and monitor trainees security and safety procedures.
• To assist in recording information pertaining to individual trainees in Clients Log e.g. communications to/from caregivers and occurrences.To assist in recording significant behaviors for regulation in ABC Chart & Behaviour Incident Log.
• To report of any incident / critical trainees occurrences/events.
• To assist in Implementing routine checks on physiological and psychological well-being of trainees.
• To assist in conducting appropriate group activities.
• Communicate and maintain good rapport with parents / caregivers.
• Attend staff meeting regularly.
• Attend training as and when required.
• Observe and provide information to assist in assessing and evaluating trainees pre-vocational training programme.
• To assist in the pre-vocational training programme.
• To assist in supervising a day to day pre-vocational training for trainees.
• Support internal events and activities organized for trainees.
• Support external agencies that organize events and activities for trainees.
• Support the volunteers development activities.
• Support public education activities.
• To attend to request by staff on minor repairs and maintenance.
• To report to Head of Centre for any repairs.
• To attend immediately to any major and urgent repairs.
• To maintain and improve the physical environment of the Centre.
• To assist other staff in construction and /or improvement of the work area.
• To look into the safety aspects of the centre /clients/staff.
• To ensure the rooms /doors/windows/power points are properly shut and locked at the end of the day/week.
• To ensure that safety rules, regulations and procedures are observed.
• To ensure safety management procedures are in place and are in operation.
• To plan, execute and record fire drill procedures twice yearly.
• To maintain general cleanliness of the Centre.
• To maintain hygiene standards for meal preparations.
• To ensure that meals are well balanced and of nutritional value.
• To provide inventory control and replenishment of first aid items on a quarterly basis.
• To update staff on first aid information and emergency procedures.
• To organize and update first aid training for staff.
• To provide any information pertaining to health issues.
• To co-ordinate health programs lead by Medicare Team.
• To ensure that staff, clients and clients families are constantly updated about Medicare information/issues.
• To represent Centre in any sports and related activities.
• To record and take stocks of sports equipment and recommend new purchases.
• To organize sports activities for the Centre.
• To recruit and train new clients for sports events.
• To plan regular sports training program throughout the year.
• To document sports and training programs.
• To organize festival celebrations for the centre.
• To propose and apply budget through Centre Head.
• To organize annual camp for the centre.
• To propose and apply budget through Centre Head.
• To organize clients year end party
• To propose and apply budget through Centre Head.
• To organize clients annual picnic.
• To propose and apply budget through Centre Head.
• To represent Centre in the IT sub-committee and any IT related meetings.
• To report to Head of Centre for any computer faults and repairs.
• To attend to request by staff on minor computer issues/problems.
• To train staff to attain minimum computer and audio-visual product knowledge.
• To conduct regular IT programs for clients.
• To document, maintain, recommend and improve IT materials and AVA equipment.
• To represent Centre and organize programs/activities for the well being of staff.
• To look into the welfare of staff.
• To ensure safety procedures are adhered to in respect to alighting and boarding of buses by our clients upon arrival and departing from the centre.
• Staff on bus duties is to account for all clients arriving and departing from the centre.
• To vet through all case/health referrals and reviews.
• To ensure that information provided are accurate and comprehensive.
• To upload reviews and health referrals into centres shared folder.
• Any other duties allocated by the Head of Centre

• Minimum Secondary Education/ Employability skills (ES-WPLN)/any other relevant courses.

• Good interpersonal and communication skills
• Computer literacy skills MS Words, Excel and PowerPoint
• Passion to work with people with intellectual disabilities