Total 17 finance analyst job vacancies in D08 Little India

· Creating and analyzing monthly, quarterly, and annual reports and ensuring accuracy of financial information.

· Ensure monthly bank reconciliations are done properly.

· Co ordinate with the banks for LC / Trade finance related queries.

· Assist in trade finance matters such as Letter of Credit (“LC”) issuance, LC negotiation etc.

· Fund Flow and Cash flow management ensuring optimum deployment.

· Coordinate with relationship managers for banking and trade related queries.

· Liaise with banks to follow up on TT payments and receipts.

· Draft corporate tax computation quarterly and annually

· Prepare and submit quarterly GST and withholding tax to IRAS.

· Manage receivable and payables from customers and suppliers.

· Budgets Vs Actual Comparison and Analysis.

· Preparation of MIS relating to sales, consumption, debtors, creditors, Inventory and any other KPI may be required from time to time.

· Statutory compliances including but not limited to taxes, Audits.

· Analysis of expenditure proposals including capex and marketing expenses.

· General admin duties and other ad-hoc duties as and when assigned.

We are looking to hire a finance manager with excellent organizational and analytical skills. Finance managers are expected to be detail-oriented, knowledgeable on statistics, have strong problem-solving skills, and an investigative nature.

To ensure success, finance managers should have a deep commercial awareness, strong numeracy skills, and a keen interest in the growth, efficiency, and profitability of an organization. Top candidates will have outstanding communication and report writing skills with superb technical ability and fantastic negotiation skills.

Finance Managers Responsibilities:

Plan, organize, and execute financial tasks and projects of the organization.

Make estimates of funds required for the short and long-term financial objectives of the organization.

Complete financial reports, lead the month-end closing process and conduct monthly financial forecast.

Develop and implement plans for budgeting, forecasting, and reporting.

Achieve a proper mix of equity and debt to minimize cost and maximize operational profit.

Strategize on fund procurement through banks and other financial institutions.

Prudently make investments on assets that maximize returns.

Provide financial insight and analysis to drive the business performance of the organization.

Manage and monitor metrics, KPI tracking, and reports.

Evaluate the financial performance of the organization and measure returns on investments.

Understand and calculate the risks involved in the financial activities of the organization.

Finance Manager Requirements:

Degree in finance/accounting or related (essential).

International Accounting Standards Board (IASB) accreditation (essential).

Certified Public Accountant (CPA) license (essential)

5 years of work experience as a Finance Manager (essential).

Thorough understanding of Generally Accepted Accounting Principles (GAAP).

Analytical thinker with strong conceptual and problem-solving skills.

Meticulous attention to detail with superb organizational skills.

Ability to work under pressure and meet tight deadlines.

Ability to work independently and as part of a team.

Excellent report-writing and communication skills.

Solid proficiency in Microsoft Office, SAP, and other financial planning software.

[Contract Position]

Accounts administration in compliance with SINDA’s Constitution, Financial guidelines and Singapore Financial Reporting standards. Preparation of accurate Management reports to facilitate effective decision making

Responsibilities:

• Review and validate Purchase Order, Invoices and Goods Received Notes in TenderBoard
• Raise bills in NetSuite as required
• Process all modes of payment transactions per the approved expenditure authorisation matrix
• Review vendor SOAs and reconcile by the due date
• Manage petty cash top up and debit card related transactions in NetSuite
• Manage the donation transactions in NetSuite and prompt management of Donation and Revenue registers
• Assist with month-end accounts closing
• Perform Bank Reconciliations every week
• Assist in the preparation of Financial and Management reports
• Assist with Internal and External Audits as required
• Participate in Divisional and SINDA-wide events when required
• Any other duties as assigned by RO and HOD.

Requirements:

• Minimum Diploma in Accounting or equivalent
• At least 1 year of relevant experience
• Proficient in MS Office (e.g., Excel, PowerPoint)
• Experience in NetSuite and TenderBoard would be an advantage
• Able to work independently and in a team
• Good organisational and time-management skills
• Effective communication and interpersonal skills, including the ability to build and sustain positive relationships with internal and external stakeholders at various levels
• Meticulous with a good work attitude

This is a contract position, convertible to a permanent role subject to the performance and divisional requirements.

Our Welfare

We aim to take care of your well-being.

We provide

• Career development opportunities
• Flexible working hours
• AWS/ Bonuses
• Health insurance
• Wellness programmes

Interested candidates are invited to send their resumes with current and expected salary information.

Only shortlisted candidates will be notified. We thank all applicants for their interest.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by SINDA to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about SINDA’s Data Policy, please visit https://www.sinda.org.sg/data-policy/

Job Responsibilities:

• Assist sales team such as preparation of quotation, ensure smooth delivery and invoicing
• Support bookkeeping, preparation of SOA and follow with up with AR Collections
• Manage company expenses or purchases, monitor AP and liaise with suppliers
• Track and replace office supplies when necessary
• Ad-hoc duties as assigned by Accounts Manager

Job Requirements:

• Familiarity with invoicing, accounts receivable, and accounts payable processes
• LCCI qualification in Accounting or relevant working experience in a similar administrative/finance role is advantageous
• Knowledge of Microsoft Excel and XERO Software will be preferred
• Ability to multitask and prioritize tasks effectively
• Excellent verbal and written communication skills
• Fresh graduates are welcome to apply

Experience: 6-9 Years

Role: Business Analyst

Key Domain/ Technical Skills:

IDM tool (any), SQL queries, Reporting tools (any), Data/role analytics

Key Responsibilities:

· Coordinate with various stakeholders in each business unit to analyse and provide SME support in department’s role matrix amendment.

· Perform application onboarding activities which includes requirement gathering, build, UAT and support production deployments into the IDM solution.

· Manage the bank’s access review exercise which includes application access reconciliation and consolidation into centralized access repository.

· Review application access matrix.

· Perform maintenance of Segregation of Duty (SOD) rules in the IDM solution.

Providing audit related data to internal and external auditors

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· Relevant experience in any of the IDM tools

· Strong knowledge on role based access control.

· Strong knowledge of Oracle SQL and proficient in writing complex SQL queries.

· Practical knowledge of scripting languages, preferably Python / Java.

· Hands on experience with Reporting tools with excellent computational ability.

· Effective communication skills, requires excellent stakeholder management skills, has ability to multitask effectively and need to be a good team player.

· Work independently with minimal to no supervision.

Experience: 6-9 Years

Role: System Analyst

Key Domain/ Technical Skills:

- Oracle SQL and PL/SQL

- Java/ Javascript

- SLA / KPI

Key Responsibilities:

- Setup and maintain application Infrastructure in Unix, Windows and Oracle environment.

- Coordinate OS & DB patching in lower env to help complete in Prod env

- Implementation of Expertise in Middleware concepts [ Apache, Weblogic etc.] SSL/SSH

SFTP

- Troubleshoot BAU issues for failures and provide workaround and permanent solution

- AML system changes/production fixes Design, Development and Unit Testing

- Manage and work with vendor teams to successfully deliver enhancements for AML systems

- Manage and work with stakeholders during all phases of system changes delivery

- Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.

- Effect system changes into test and production environments by following application change implementation process via the Bitbucket, Jenkins and Aldon change management tools

- Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to raise teams competency level.

Key Requirements:

- Good written and verbal communication skills and analytical ability System enhancements delivery experience in the banking industry

- Hands on experience in design and configurations/development work

- In depth knowledge of infrastructure services with
Expertise in Middleware concepts [ Apache, Weblogic etc.] SSL/SSH SFTP, Database,

- Experience in leading, with good results, design gathering and design workshops with users as part of change delivery or defects fixes work

- Strong Oracle SQL and PL/SQL design and development skills

- Strong Java/ Javascript knowledge

- System delivery Operational impact awareness

- Ability to understand SLA / KPI and deliver items within correct time space

- Ability to have vendor interaction and management skills

- Any working experience with AML applications (eg. Fircosoft, Actimize. NR Detica) or Linux environment background

The Head Analyst reports directly to the Director (National U22 and “A” Teams) and is responsible for leading the technical analysis of training sessions and matches for the Men’s, Women’s, and Young Lions National Teams.

This role involves delivering tactical and technical insights through video and data analysis to enhance teams’ and individuals’ performances. Additionally, the Head Analyst will play a pivotal role in developing Singapore's next generation of football analysts by serving as an educator and running football analysis courses.

Key Responsibilities

Performance Analysis

• Filming & Archiving: Record and archive all training sessions and matches of the Singapore Senior National Teams, Young Lions (Singapore Premier League), and international opponents.
• Technical & Tactical Analysis: Analyse and provide insights on team and player performance for technical and tactical feedback sessions with the National Team Head Coaches, Technical Director, coaching staff, and players.
• Scouting: Conduct opponent analysis, prepare pre-match scouting reports, and deliver video presentations to the coaching staff for tactical preparations.

Data & Video Management

• Data Analysis: Process and analyse individual and team performance data to produce insights, including video showreels highlighting key moments, strengths, and areas for improvement.
• Live Match Coding: Perform real-time coding and analysis during matches and training sessions for use in post-match reviews.
• Video Library Management: Maintain an organised database and video library, ensuring footage is archived and shared via the FAS file-sharing platform.

Coaching Support

• Strategy Development: Use video and data analysis to assist the coaching staff in developing match strategies and tactical adjustments.
• Coaching Integration: Collaborate with the National Team coaching staff during training sessions, meetings, and matches to offer analytical support and recommendations.

Department Leadership

• Team Management: To lead the football analysis department, mentoring and overseeing junior analysts and ensuring high-performance analysis standards are upheld across all national teams.
• Course Instruction: To serve as the lead instructor for football analysis courses, helping to educate and grow the community of local football analysts in Singapore.

Additional Responsibilities

• Other Duties: Undertake additional tasks as directed by the Director (National U22 and “A” Teams) and/or the FAS General Secretary.

Experience: 10+ Years

Role: System Analyst

Key Skills:

Shell Script, SQL, Spark, Python, System Diagram

Key Responsibilities:

• Participate in end-to-end projects for system implementation of machine learning system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions.

• Ensure scalability and maintainability of applications

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing

• Liaise with other application teams and business users to prepare test data to support test scenarios

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule.

Key Requirements:

Must Have

• More than 10 years assuming techno functional role in compliance technology(preferred) or risk/finance technology

• At least 14 years of experience in application and process design

• Ability to multitask effectively and handle large amounts of data

• Moderate SQL skills are required

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Git, Jenkins, JIRA

• Experience in SharePoint and Confluence

• Experience / knowledge in Unix Shell Scripting, Oracle, Java and Python, Spark

Experience: 10+ Years

Role: System Analyst

• System Analyst with hands-on experience in implementing large scale data warehouse & analytics platforms in financial services industry
• Good functional knowledge of Retail bank, Wholesale & Global Markets products & business processes
• Finance Analytics expertise - Financial Reconciliation, Allocation, Fund Transfer Pricing, Budgeting, Forecasting, Performance Management & Regulatory Reporting
• Credit Risk Analytics expertise – Basel Reporting (Capital provisioning, RWA, EAD, EL), Credit Risk Exposure Reporting (Industry, Disclosures, Country of Risk), NPL, Counterparty Risk Reporting
• Proven analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information
• Experience in profiling data, query scripting for analysis & testing purposes
• Expertise in designing data models (Teradata FSDM, Dimensional Models, Reporting Tables)
• Knowledge & experience of mapping attributes from products systems such as Silver Lake Core Banking, Murex, Vision Plus, Intellect Trade Finance, SAP GL, OFSA, Moody’s RaY
• Experience in authoring Functional Specs / Solution documents
• Experience in building test strategy and test scripts for validation
• Experience in implementing data governance processes - reference data management, data lineage, data quality rules, Teradata MDM
• Exposure to Big data tools - Hue, Impala; ETL - Informatica PC, DQ, MM; Teradata MDM, Reporting - MS Power BI, Qlik
• Project management experience - involving planning, tracking and using waterfall and agile approaches
• Good attitude, team player, result driven, self-motivated and keenness to learn

JOB DESCRIPTION:

Financial Accounting & Reporting:

• Manage and review of entity-level and preparation of group consolidated financial statements, and management reports, ensuring accuracy and compliance with relevant accounting standards and group accounting policy.
• Ensure timely submission of monthly, quarterly, and annual financials
• Ensure intercompany transactions are reconciled and eliminated for consolidated accounts
• Ensure all balance sheet schedules are reviewed and reconciled
• Work closely with the Shared Service Team, providing inputs and guidance on workflow and accounting treatment for new business arrangements; set expectations on recurring deliverables from the Shared Service Team to ensure quality and timeliness of outputs
• Coordinate audit process, liaising with auditors and preparing required documents

Tax – liaise with tax agents and handle tax submissions

Quarterly board meetings - Assist Finance Business Partner (“FBP”) in coordination and preparation of board meeting materials, including quarterly financials and operational performance updates

Budgeting & Forecasting:

• Support FBP in budgeting and forecasting activities, including preparation, analysis, and monitoring of actual performance against budget.
• Support FBP in providing insights into variances and recommend corrective actions as needed.
• Preparation of cash flow forecast and projections to monitor available cash balance and assist in treasury activities to minimize interest expense and maximize interest income, estimate capital requirement based on cash collection patterns and budgeted spendings.
• Handle operational debt management activities such as initiation & monitoring of drawdown/repayment of debt facilities, debt schedules preparation and maintenance

Financial Analysis & Decision Support:

• Prepare financial analyses to support business decisions, providing insights into key financial metrics and operational efficiencies.
• Support ad-hoc analysis and reporting requests, aiding in the development of business strategies and initiatives

MOM Primary Care Plan Business - Review of GIRO deduction and Corporate refund schedules prepared by the Shared Service Team, to ensure timeliness and accuracy of deduction and refund.

Doctor’s fee Computation, Payout, Automation, and System Maintenance:

• Preparation of monthly resident doctor’s fee computation and ensuring adherence to payout timeline
• Assist Finance Business Partner (“FBP”) to ensure accurate alignment, mapping, and processing of doctor’s fee computation across all Specialist Businesses within HMI Group (HMI Medical Centre, Eagle Eye Centre, The Orthopaedic Practice and Surgery, Advance Urology Associates)
• Maintain accurate records and reconciliations related to doctor’s fees and liaison with doctors / other departments for onboarding of new doctors and mapping of new codes.

Other projects:

• Assist FBP in system integration projects – ie. Clinic System to Accounting System;
• Assist FBP in Pricing/ coding projects for Specialist Care Businesses – ensure proper coding structure and item code mapping to the Accounting System to allow accurate accounting of revenue and cost of sales;
• Assist FBP in system setups and liaison with System vendor, Shared Service Team and other departments for inputs required for generating of Department P&L

Internal Controls & Compliance:

• Ensure strong financial controls are in place to safeguard company assets and ensure compliance with internal policies and regulatory requirements.
• Identify and implement improvements in accounting processes and controls, ensuring alignment with best practices.

Team Collaboration & Mentoring:

• Work closely with cross-functional teams to streamline financial operations and improve reporting accuracy and timeliness.
• Mentor junior team members, providing guidance on best practices and fostering a positive and collaborative working environment.
• Any other duties as assigned by the HMI Group CFO and Finance Business Partner.

Experience: 6-9 Years

Role: Business Analyst

Key Domain/ Technical Skills:

IDM tool (any), SQL queries, Reporting tools (any), Data/role analytics

Key Responsibilities:

· Coordinate with various stakeholders in each business unit to analyse and provide SME support in department’s role matrix amendment.

· Perform application onboarding activities which includes requirement gathering, build, UAT and support production deployments into the IDM solution.

· Manage the bank’s access review exercise which includes application access reconciliation and consolidation into centralized access repository.

· Review application access matrix.

· Perform maintenance of Segregation of Duty (SOD) rules in the IDM solution.

Providing audit related data to internal and external auditors.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· Relevant experience in any of the IDM tools

· Strong knowledge on role based access control.

· Strong knowledge of Oracle SQL and proficient in writing complex SQL queries.

· Practical knowledge of scripting languages, preferably Python / Java.

· Hands on experience with Reporting tools with excellent computational ability.

· Effective communication skills, requires excellent stakeholder management skills, has ability to multitask effectively and need to be a good team player.

· Work independently with minimal to no supervision.

Key Responsibilities:

1. Financial Reporting and Analysis

• Oversee Accounts staff in administering the overall financial functions and ensuring timely preparation of monthly, quarterly, and annual financial reports.
• Present findings, financial performance, and recommendations to senior management.

2. Strategic Financial Planning and Advisory

• Participate in financial planning and provide strategic advice to the Managing Director on financial-related matters.
• Collaborate with department heads to align financial planning with company objectives and drive profitability.

3. Budgeting and Forecasting

• Lead the budgeting and financial forecasting processes, ensuring alignment with business goals and targets.
• Work closely with relevant departments to monitor budget adherence and control costs.

4. Financial Control, Tax, and Compliance

• Handle all corporate tax and GST matters, ensuring compliance with local tax regulations.
• Maintain and enforce finance policies, internal controls, and regulatory compliance.
• Supervise Accounts Payable (AP) and Accounts Receivable (AR) functions, ensuring accurate invoicing, collections, and vendor payments.

5, Cash Flow and Credit Management

• Manage cash flow requirements, oversee credit control, and optimize working capital.
• Monitor bank balances, manage payments, and coordinate with banks on financing and foreign exchange as required.

6. Financial Operations and Process Improvement

• Identify opportunities for process enhancements to improve financial efficiency, reporting accuracy, and operational effectiveness.
• Leverage financial technologies to streamline processes and support faster reporting.

7. Team Leadership and Collaboration

• Supervise junior finance staff, providing mentorship and fostering a collaborative work environment.
• Work closely with other departments (e.g., Sales, Operations) to align financial processes and support cross-functional objectives.

8. Ad-hoc Financial Support

• Provide financial analysis for ad-hoc projects and business decisions as required by management.
• Participate in strategic initiatives by providing financial perspectives and data-driven insights.

Requirements:

• Education: Degree in Finance, Accountancy, or a related discipline; professional certifications such as CPA/CA are preferred but not required.
• Min 5 years of relevant experience in finance, specifically within the retail sector.
• Strong understanding of financial reporting, budgeting, and retail-specific financial controls.
• Proven ability to handle full-spectrum accounting, including AP, AR, and financial reconciliation.
• Proficiency in financial software and advanced Excel skills.
• Analytical mindset with the ability to interpret complex financial data and deliver insights.
• Excellent communication skills, capable of conveying financial information to non-financial stakeholders.
• High attention to detail, with a proactive approach to identifying and solving financial issues.
• Ability to work independently and collaboratively, balancing hands-on responsibilities with team leadership.
• Proficiency in English and Mandarin is preferred, given the need to liaise with internal and external stakeholders.

Key Responsibilities

As regional finance controller, you will lead financial management efforts across corporate accounting, regulatory reporting, and budget preparation for designated entities. Your analytical insights as a finance business partner will be instrumental in driving profitability and shaping strategic growth in collaboration with business stakeholders.

Accounting Operations:

• Oversee all accounting functions, including billing, accounts receivable/payable, general ledger, and cash flow management.

Reporting:

• Prepare and present accurate financial reports on a monthly, quarterly, and annual basis, driving the month-end and year-end closing processes.
• Prepare and present the annual budgets, financial forecast and variance analysis.

Financial Leadership:

• Develop and execute financial and accounting strategies to enhance performance and competitiveness.

Strategic Collaboration & Business Partnering:

• Work closely with cross-functional teams to support business initiatives and improve financial performance across assigned entities.
• Serve as a primary contact for financial matters, providing exceptional service to both internal and external stakeholders.
• Collaborate with senior management to formulate growth strategies.

Compliance & Internal Controls:

• Ensure adherence to regulatory requirements and maintain robust internal controls.
• Coordinate with internal and external auditors to facilitate audits and reviews.

Process Improvement:

• Identify and implement process enhancements to improve efficiency and effectiveness within our finance team.
• Leverage technology and automation to streamline financial operations and reporting.

Team Development & Management:

• Promote the development of the finance team, fostering a culture of excellence and innovation.

Who We Are Looking For

You are a qualified accounting professional with min 5 years of relevant experience, including a strong background in accounting and analysis. You possess advanced Excel skills for complex financial modelling, excellent problem-solving abilities, and a critical, detail-oriented mindset. You have strong interpersonal and communication skills for effective collaboration, along with proficiency in MS Office and accounting softwares which would set you up to thrive in a dynamic, team-oriented environment while maintaining high integrity and professionalism.

Ideal Profile

• A qualified member of an accountancy body or holder of an equivalent qualification.
• Min 5 years of experience in a similar role, preferably with accounting expertise.
• Advanced Excel skills with the ability to create complex financial models.
• Experience in a regional context is preferred.
• Strong problem-solving and analytical skills.
• A critical thinker with attention to detail, reliability, and focus.
• Excellent interpersonal and communication skills, enabling effective collaboration with diverse teams.
• Capable of multitasking and thriving in a dynamic environment.
• Hands-on, independent, yet a team player.
• High levels of integrity, professionalism, and attention to detail.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

TASKS & RESPONSIBILITIES:

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.

• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.

• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.

• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.

• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.

• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.

• Assist with training of new associates as necessary on revenue management tools.

• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.

As a Consultant, you will be responsible for analyzing business requirements and designing solutions using Ibm Planning Analytics. -You will work closely with stakeholders to identify opportunities for process improvement and provide recommendations for optimization. -Analyze business requirements and design solutions using Ibm Planning Analytics. -Collaborate with stakeholders to identify opportunities for process improvement. -Provide recommendations for optimization based on data analysis. -Conduct user acceptance testing and ensure successful implementation of solutions. -Utilize Business Process Design and other related tools to support project success. Also to: - Provide guidance to Developers in performing the build and unit test - Develop Test Cases and Test Scripts for Testing Phases - Provide fixes to defects raised during Testing Phase - Responsible for all customer business related activities such as requirement gathering, functional design, system configuration and design, testing and user training - Advise client on leading business solution and best practices - Provide functional and technical design and solution based on client’s requirements - Perform solution build, application configuration and unit test based on requirements and design

Top 3 Mandatory skills :
1. 5 to 6 years of experience as an IBM PA consultant, able to understand client’s business process, gather requirements, propose solution and design using IBM PA, perform solution build

2. Knowledge and experience in EPM

3. Detail oriented, analytical and inquisitive

Skills which are good to have / optional

1. Requirements Analysis

2. Business Model Strategy

3. IBM Planning Analytics

4. Business Process Design

5. Business Process Analysis Tool

Looking for more technofunctional, not pure developer, able to understand requirement from client and apply it and come up with solution, good in client interaction, and attend the workshop and listen to client..come up to design, tie in the process, MUST be min 5 years in IBM PA

Can consider profiles with basic planning tool e.g. SAP/Oracle/Anaplan/Jedox/Adaptive Planning etc and will reskill the candidate to IBM PA

Experience: 3-9 Years

Role: Production Support Analyst

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

Key Responsibilities:

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

Strong understanding of ITIL methodology

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.
• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:
• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.
• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

ideally candidates who have contact center experience

working location at Suntec