PEOPLE SOLUTIONS ADVISOR I
ASIA PACIFIC & PEOPLE SOLUTIONS SERVICES

At NIKE, experience matters. Here’s an opportunity to join the front lines of HR. To be a trusted advisor to teammates operating across the Asia Pacific on all things HR. To deliver an outstanding service experience to all that seek our support. To go beyond simply answering questions and ensure our teammates enhance their NIKE employee experience and benefits. To be the latest Athlete* to join the ranks of People Solutions Services.

WHO YOU WILL WORK WITH

You will report to People Solutions Service Manager based in Singapore. You will be working with a diverse work population that spans across Asia Pacific, partnering regularly with People Solutions experts that help with the heavy lifting of complicated cases. We will have you create a partnership with our operations, and consultant teams as well as coordinating with HR leadership on new initiatives and projects that enhance the employee experience in our service delivery.

WHO WE ARE LOOKING FOR

Your success will be measured on your ability to deliver on the following responsibilities. As a People Solutions Advisor I, the ideal candidate is expected to operate autonomously to apply sound judgment and critical thinking to solve problems Identify root cause solution of contact by asking probing questions in order to understand the issue; analyze, research, and interpret policy while engaging appropriate functional teams to respond to employee inquiries. We would like you to be comfortable operating in a fast paced, employee focused environment requiring you to multitask and deliver premium service in a timely manner. There will be an emphasis on elevating customer service to the highest level by responding to employees needs with the discipline to adhere to confidentiality, policy & compliance rules.

Overall, we're looking for someone interested in working with a fun, encouraging, and collaborative team in a service center environment!

• Bachelor’s degree in Human Resource Management or a related field or a combination of relevant experience, education, and training
• 2-3 years of HR experience, demonstrating knowledge of HR management. Knowledge of theories, practices, policies and procedures in HR a plus
• Proficient in Korean, Japanese and English languages are essential to support our employees in Korea, Japan and other countries in APAC
• Experience in a service center environment and providing customer service via multiple contact channels (phone, email, live chat) highly desirable
• Strong verbal and written customer service skills critical, with an emphasis on soft skills, customer- focused resolution as well as strong multi-tasking and organizational skills
• Must demonstrate initiative and the ability to work independently within a diverse team environment
• Knowledge and understanding of HR systems and platforms preferred (Workday, ServiceNow, Kronos/TimeTrack, Cisco/Telephony)

WHAT YOU WILL WORK ON

This role is the front door to HR services at Nike. The primary responsibility will be providing seamless HR support to NIKE employees through the resolution of inquiries and transactions by researching issues and resolution options using effective written and verbal communication skills across multiple channels including phone, email, and chat.

• Apply resources effectively, including multiple systems and support tools, to ensure accurate and timely responses to employee inquiries, documenting contact concerns and feedback in a case management system.
• Drive innovation in process and delivery of our services is paramount for success in this role.
• Provide seamless HR support to Nike Teammates and Managers through the resolution of inquiries and transactions
• Research HR related issues for employees including payroll, HR policy, and rewards related issues.
• Maintain quality service support, planning training activities
• Escalate complex inquires within People Solutions as needed, responding to support needs via phone, chat and electronic tickets

✓ Location: Defu Lane (Hougang)

✓ Working Hours: Monday to Friday, 9.00am to 6.00pm, Saturday, 9.00am to 1.00pm

✓ AWS

✓ Medical Benefits

Job Scope:

• Attend to customers' requests Service / Repair / Maintenance enquiries
• Quotation
• Build sustainable relationships and trust with the customers and committed to increasing customers' engagement level
• Evaluating and improving the current practices and processes as part of workshop operation
• Ad-hoc duties

Requirements

• At least 1 year related experience in workshop operation

EA Personnel Name: Nicholas Poh

EA Personnel No: R24123432

EA License No: 16C8443

Job Summary:

We are seeking an experienced Business Analyst to work on Private Market applications, focusing on analytics, data, investment processes, and integration services with external products.

This is for Singapore Government Project and this is a permanent job.

Salary budget is SGD 8K a month.

Requirements:

Bachelor's degree in Finance, Technology, or a related field

At least 4-5 years of experience in business analysis

Proficiency in SQL query

Excellent communication, problem-solving, and analytical skills

Strong leadership skills with the ability to manage diverse teams

Ability to multitask, meet deadlines, and work in a fast-paced environment

Proactive approach with a sense of urgency to drive timely issue resolution

Nice to Have:

Experience working in an Agile development environment

Exposure to financial/investment services

• Position: Estate Planner/Advisor (Wealth/Estate Management) – Up To Gross $6,000 or more
  Location: Central – Clarke Quay (Near MRT)
• Working Hours: Monday to Friday | 9am to 6pm
• Salary (Commensurate with experience): Up to $3,000 Basic + Average Commission of $2000 - $3000 + Annual Leave + Medical Benefits + Variable Bonus
• Duration: Permanent
• Industry: Wealth & Estate Management

Main Responsibilities:

• Draft and review wills, trusts, LPA and other estate planning documents
• Provide clients with financial and legal advice regarding estate planning
• Analyze clients' financial situations and develop customized estate plans
• Advise clients on probate application and costs
• Coordinate with other professionals to complete estate plans
• Conduct regular reviews of clients' estate plans to ensure they remain up-to-date
• Assist clients in transferring assets to beneficiaries through various legal mechanisms
• Educate clients on the importance of estate planning and help them understand their options
• Help clients establish guardianships and conservatorships as needed

Requirements:

• Diploma/Degree in business administrative or relevant field with experience in direct sales or banking or insurance.
• Exceptional client relationship management skills
• Motivated, sales-driven
• Bilingual in English and Mandarin to communicate with associates who can only speak Mandarin

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Roles & Responsibilities

1. Administrative Support Manage executives’ schedules, appointments, and calendars.
   Coordinate and arrange meetings, including preparing agendas and meeting minutes.
   Assist with travel arrangements and logistics for the leadership team.
   
2. Office Management Oversee the organization and maintenance of office files, documents, and supplies.
   Ensure the office environment remains professional, organized, and functional.
   Serve as the primary contact for office-related inquiries and support staff.
   
3. Communication Management Handle incoming and outgoing correspondence, including emails, calls, and letters.
   Liaise with clients, vendors, and stakeholders on behalf of the management team.
   Draft and proofread documents, reports, and presentations.
   
4. Task Coordination Track deadlines, prioritize tasks, and ensure the timely completion of assignments.
   Support the team with project coordination and follow-ups.
   Act as a bridge between departments to ensure smooth communication and task execution.
   
5. Confidentiality and Professionalism Manage sensitive and confidential information with discretion.
   Uphold a professional demeanor in all interactions and communications.
   
6. Support to Leadership Provide personal assistance to director when needed.
   Assist in decision-making by organizing key data and insights.
   Anticipate needs and proactively address potential challenges.
   
7. General Administrative Duties Maintain office equipment and coordinate repairs or replacements as required.
   Process expense reports, invoices, and reimbursements accurately.
   Support team events, workshops, or office initiatives as needed.