Mon to Thurs 8.30am - 6pm
Fri 8.30am - 5.30pm
The primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.
They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organization.
Responsibilities
• Management and support of daily End Users IT requests/issues on business application and Workflow systems
• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors
• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).
• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory
• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems
• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.
• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.
• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.
• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.
• Perform impact analysis arising from business change requests.
• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.
• Testing and debugging systems to ensure that they meet functional and performance requirements.
• Providing training and support to end-users and IT staff on the use and maintenance of systems.
• Ensuring that systems comply with relevant laws, regulations, and standards.
• Providing technical guidance and mentoring to junior system analysts
• Perform any other duties as directed by Section Head and Management
Experience
• Bachelor or higher qualification in Technology /Information Management /Computer Science
• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)
• Good programming skills in ASP.NET, .NET Core, C#, PHP, Javascript, HTML5,
• Previous project experience with Microsoft end-user technology and related applications. (eg: Microsoft Office 365, Microsoft Teams, Power Automate, Power Apps)
• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions.
• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL
• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.
• Knowledge and experience on Automotive Industry business process and application systems preferred.
• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders will be an added advantage
• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player
• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.
• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.
• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.
• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.
