[What the role is]
As a Customer Relations Officer, your role is to plan, manage and implement various projects/events/programmes in areas related to College Relations.
[What you will be working on]
The Customer Relations (CRR) department performs the Corporate Communications role at the College. It oversees matters related to college event management, marketing communications as well as school/corporate visits as part of networking and outreach endeavours.
As a Head/Senior Officer, you will be expected to:
- Manage the operations of the Experience ITE Centre - a centre set up to promote the ITE brand of education to secondary school students
- Promote and market ITE courses to secondary school students, through outreach efforts and programmes
- Plan, manage and support projects related to events for outreach to students, teachers and parents through career fairs, talks, workshops and learning journeys
- Manage student leaders in relation to the promotion of the College
- Aid in the College’s social media engagement efforts
- Assist with other CRR-related functions including branding and promotion campaigns as well as coordination efforts with regards to the hosting of international visitors.
[What we are looking for]
- You are a team player with minimum 2 years’ experience working either in outreach, marketing or corporate communications.
- You should possess good interpersonal and communication skills, able to project manage, multitask and cope well under pressure.
- You believe in and enjoy working with young adults,
- Those who are well-equipped to analyse customer interactions and feedback, identify patterns and trends, and make data-driven decisions to improve customer satisfaction and overall performance indicators, will be considered favourably.
Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.
