Total 18,989 front desk officer job vacancies in Singapore

Roles & Responsibilities

Job Responsibilities:

• Manage clients' quotation, invoices, PO and delivery orders
• Work with internal sales/operations/marketing teams to coordinate jobs
• Miscellenous adminstrative tasks
• Basic accounting tasks
• Manage misc marketing activities on our online platforms

Job Requirement:

• Minimum education level: diploma in business/ operations
• Minimum 2 years working experience
• Effective Bilingual in English and Mandarin for work purpose (in order to handle queries, issues and concerns from English and Mandarin speaking counterparts in regards with the material and production matters)
• Good teamwork and eager to learn

Responsibilities:
• Prevent losses and damage by reporting irregularities
• Investigate any incident and accident reports
• Respond to security assistance or emergency from employees and external parties
• Patrol and conduct security inspections at access points
• Manage traffic and direct drivers safely to parking areas

Requirements:
• Min "N"/"O" Level with at least 2 years relevant working experience and possess valid Security PLRD licence
• Able to work on rotating 12-hour day/night shift

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Reachfield Security, one of the largest Security Guards Agency in Singapore, specializes in supplying security services to Schools, Factories, Shopping Centres, Office buildings, etc. We have vacancies for

Security Officer / WSO

Locations: East (Marine Vista)

Nearby MRT:

Eunos MRT Station, Siglap MRT Station

Salary: $2650 (5.5 days)

Duties:

1. Work in School environment; dealing with mainly public, students, clients.

2. Good customer service skills; able to communicate well.

3. Job duties include access control, issue visitors pass, answer general enquiries, protecting clients’ premise, clocking/patrolling etc.

4. Permanent Day Shift. No need to rotate.

You may choose to work 5-day week, 5656 (alternate 5-day, 6-day) or 6-day week. Salary shall be pro-rated accordingly.

5. For relief, you can choose to work any numbers of day in a week (1 to 3 shifts per week). We have flexible work schedules. Each shift is 12-hours.

Requirements:

- Possess valid security licence with RTT or HCTA

- Basic PC Knowledge

- Able to do clocking

Application Methods

- Please WhtsApp 97207103 the following information

a. Name

b. Short Address (Eg. Woodlands)

c. Day / Night shift

d. PWM Rank

e. RTT or HCTA – yes/no

f. How many shifts can you work per week

g. When can you start

- Please WhtsApp/SMS your PLRD license

- Interviews (Either video call or walk-in)

a. Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 10 Anson Road #26-09 international Plaza

(Tanjong Pagar MRT)

Singapore 079903

Tel: 6324 0648

b. WhtsApp Video Call interview at 97207103

c. Or Email to gisselle at reachfield.com with your resume

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online

Responsibilities:

• Processes payments and other financial transactions received through the group e-invoice portal and posting into the SAP system
• Reconciliation of invoices
• Liaises with vendors on invoice related queries
• Sorts and distributes supplier email correspondences
• Escalates issues to Invoice Processing Team Lead when necessary to avoid delays in processing
• Performs any ad hoc tasks as required by supervisor

Requirements:

• Possess LCCI / Diploma qualification in Finance / Accounting-related field or equivalent
• Proficient in MS Office applications
• Possess good communication and interpersonal skills
• Able to multi-task, meticulous and a good team player
• Self-driven and able to work under pressure
• Minimum 1 year of relevant working experience in Fiance Shared Services and knowledge of SAP
• Familiar with Finance fundamentals, such as financial statements, accounting fundamentals

Our Addresses and Working Hours:

Seatrium Limited

(Admiralty Yard)

60 Admiralty Road West, Singapore 759947

(Transport provided from Sembawang MRT)

Mon - Fri: 8am - 5:30pm

(Tuas Yard)

Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Fri: 7:30am - 4:30pm/ 6:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

As teachers, you build the foundation of education. You equip students with essential skills and sound values to prepare them for life. Anticipate a career of lifelong learning, as you grow alongside your students.

We are looking for individuals with subject content knowledge and good communication skills to deliver the school curriculum effectively. Applicants will need to have good personal attributes for teaching and a willingness to learn; in addition to the ability to inculcate sound moral values and relate to the young. Applicants should also have the fitness and stamina to deliver lessons, and resilience required to engage students safely and carry out their duties effectively.

In addition, applicants should possess one of the following entry qualifications to meet the requirements for pre-service teacher training at the National Institute of Education (NIE).
• University degree; or
• equivalent qualifications

The application window is open from 27 Dec 2023 to 23 Jan 2024. If you would like to be considered for a teaching position under the PGDE programme, you are required to:

• Go to the Careers@Gov job post at www.moe.gov.sg/teach2024

• Click "Apply Now" in Careers@Gov to fill in the FormSG application form.
• Indicate your preferred teaching subjects.
• Attach all your educational transcripts along with your application. If you have not received your official transcripts, you can submit your latest transcripts at point of application.

You will need to submit your application by 23 Jan 2024, 11.00 PM. Only applications received via the FormSG application form will be considered.

Should you encounter any difficulty in submitting your application, please contact us at [email protected] for assistance.

For teachers with professional teaching qualifications, please refer to the application details at https://www.moe.gov.sg/careers/become-teachers/pri-sec-jc-ci/trained.

Job Responsibilities:

· Provide regular technical training in SEA region

· Follow-up on warranty claims from customers

· Maintain bicycle service tools located at various Singapore’s park connectors

· Prepare, maintain and modify technical materials

· Manage online e-learning technical webpage

· Liaise with relevant authorities including National Parks Board

· Provide assistance and technical support at events when necessary

· Other Ad-Hoc Projects assigned

Job Requirements:

· Minimum Diploma in related fields

· Good knowledge in bicycle components, parts and technicalities is preferred

· Proficient in Microsoft Office (i.e. Excel, Words, PPT) will be advantages

· Willing to travel overseas and work on weekends for events occasionally

· Comfortable to communicate and engage to all levels and big groups

Others:

· Working Location: Bulim Walk (nearest MRT: Boon Lay)

· Mondays - Fridays: 8:00am to 5:30pm

· Uniform & Lunch provided

· Company transportation at various pickup points (Northern & Western areas of Singapore)

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their team, with the goal of further developing the already high-performing team. They are located in the North.

Responsibility:

• Assist with customer inquiries and fees.
• Follow up on emails and confirm appointments.
• Promote gas appliances and partnerships.
• Any administrative tasks that’s assigned.

Requirements:

• Minimum O level qualification.
• Proficient in spoken and written English.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

You will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.

Job Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements

• ’A’ Levels or Diploma holder with relevant working experience, preferably from insurance / banking industries.
• Good interpersonal and communication skills.
• Comfortable conversing with customers from all walks of life.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.
• High level of integrity, takes accountability of work and good attitude.
• Work well independently as well as in a team.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

The Job:

• Serve as the first point of contact for customers seeking technical assistance over the multiple touchpoints such as phone, email, ecommerce, social media
• Direct the customer to articulate their requirements through carefully designed questions
• Identify the issue encountered by the customer and open the right support ticket in the system
• Determine the solution based on the issue and details provided by customers and reassign ticket to relevant support team
• Understand the required skills and knowledge to resolve customer's issues
• Coordinate with internal support teams to resolve customers' concerns
• Monitor and follow up on all outstanding support tickets
• Record events and problems and their resolution in logs
• Follow-up and update customerstatus and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Preparation of simple monthly reports for feedback to supervisor
• Identify and suggest possible improvements on procedures
• Monitor and respond to emergency cases such as public relations media in accordance to established procedures
• Process colour marketing mails to customers
• Assist in the new development of CRM system
• Set standard operating procedures in place in channeling the support tickets
• Ad-hoc frontdesk duties

Job Requirements:

• Minimum Diploma in any discipline
• Prior experience in customer service or support is a plus
• Passionate about providing excellent support & service
• Organized and able to prioritize and multi-task
• Have excellent interpersonal and written communication skills
• Tech savvy e.g. Proficient with Microsoft Office, Internet Browser, mobile applications)
• Flexible and adaptable towards changes
• Familiar with social media channels and platforms (such as Facebook, Instagram, chatbots)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Who we’re looking for

The Service Quality Senior Offer will be responsible for day-to-day feedback, service recovery and complaint handling that comes through Call Centre as a touchpoint.

What you’ll do

• Acts as the main contact point for all intra and/or inter-department feedback and complaint handling and liaise with affected business or support unit to determine the cause of issue and resolution for customer.
• Ensure timely handling of customer issues raised and proactively follows up to ensure all stakeholders are kept informed and does their part in addressing customer's issues and resolution promptly.
• Embody customer engagement & professionalism by showcasing excellent customer handling skills and appropriate service recovery when necessary.
• Collate, analyze and identify customer service gaps in the customer experience feedback, complaints and compliments to provide business intelligence for the Call Centre and the Bank.
• Recommends improvements in work processes or systems based on identified gaps to contribute to the improvement of Call Centre’s overall performance.

The knowledge, experience, and qualifications you’ll need to succeed

• A university degree holder in any discipline with minimum 2 years’ of relevant work experience in Complaints Management familiar with banking and/or credit cards process, products and systems (prior experience as universally-trained UOB Call Centre staff preferred).
• Excellent written and spoken communication skills in English, with ability to influence and persuade stakeholders. Bilingual in a second language (spoken and written) is an advantage.
• A strong customer service mindset with good communication, excellent problem solving and complaint management skills to represent the Bank to customers and general public
• Possess strong interpersonal skills, resourceful and able to work independently and as a team.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.

On behalf of the hiring company, we are looking for a suitable candidate to join them as Senior WSH Officer.

Responsibilities

• Implement a comprehensive Site Safety Management System to manage risks and reduce accidents
• Implementation of workplace safety, health, and environment programs and initiatives
• Enforcement of safety standards following the Workplace Safety and Health Act
• Conducting training programs on workplace safety and health and inspections to ensure that all staff and/or subcontractors onsite abide by policies and standards
• Ensure strict compliance with procedures in the statutory workplace, safety, health & environment requirements at sites and required premises
• Implementation of an effective safety management system, preventive measures as well and risk assessment to minimize accidents at the assigned workplace/site
• Preparation and/or submission of safety reports and necessary audits
• Assist the company in safety-related certifications and awareness such as safety audits, meetings, and executive of safety programs
• Work with the assistance of your safety team of WSH coordinators and supervisors at the project site
• Keeping up-to-date with industry best practices and regulatory changes in safety guidelines
• Any other ad hoc duties assigned from time to time

Requirements:

• Registered WSH Officer/Safety Officer with MOM for minimum of 10 years
• At least 10 years of relevant experience in WSH for building/construction industry
• Possess a minimum Diploma in Environment, Health and Safety Management or related field
• Excellent people management skills and good interpersonal skills
• Proven team leading/management experience

Job Requirements:

• Diploma/Degree in IT or equivalent.
• Must have minimum 1 year of call center experience.
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills

As teachers, you build the foundation of education. You equip students with essential skills and sound values to prepare them for life. Anticipate a career of lifelong learning, as you grow alongside your students.

We are looking for individuals with subject content knowledge and good communication skills to deliver the school curriculum effectively. Applicants will need to have good personal attributes for teaching and a willingness to learn; in addition to the ability to inculcate sound moral values and relate to the young. Applicants should also have the fitness and stamina to deliver lessons, and resilience required to engage students safely and carry out their duties effectively.

In addition, applicants should possess one of the following entry qualifications to meet the requirements for pre-service teacher training at the National Institute of Education (NIE).
• University degree; or
• equivalent qualifications

The application window is open from 27 Dec 2023 to 23 Jan 2024. If you would like to be considered for a teaching position under the PGDE programme, you are required to:

• Go to the Careers@Gov job post at www.moe.gov.sg/teach2024

• Click "Apply Now" in Careers@Gov to fill in the FormSG application form.
• Indicate your preferred teaching subjects.
• Attach all your educational transcripts along with your application. If you have not received your official transcripts, you can submit your latest transcripts at point of application.

You will need to submit your application by 23 Jan 2024, 11.00 PM. Only applications received via the FormSG application form will be considered.

Should you encounter any difficulty in submitting your application, please contact us at [email protected] for assistance.

For teachers with professional teaching qualifications, please refer to the application details at https://www.moe.gov.sg/careers/become-teachers/pri-sec-jc-ci/trained.

• Responsible for the day-to-day maintenance of electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems.
• Handle electrical / electronic / electro-hydraulic/electro-pneumatic/ automation equipment failures and carry out fault diagnosis with the aim to resolve the issue.
• Evaluate the planned maintenance schedule for fleet electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems, as well as power generation, backup power sources, and fire detection systems, and then submit the findings to the technical manager.
• Study areas for improvements and modifications on electro/automation system and create methodical recommendations for efficient operation of the vessel.

Requirements:

• Diploma in Electrical/Electronic Engineering or equivalent
• At least 2 years of onboard sea going vessels experience as an Electrical Technical Officer in oil/gas/chemical tankers or offshore support vessels.
• Hands on experience in troubleshooting and fault diagnosis skills encompassing various areas such as electrical, instrumentation, automation, control, as well as air conditioning and ventilation systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?

As the Cluster Credit Officer, you will be responsible for performing the following tasks to the highest standards for both Hotel properties – Conrad Centennial Singapore and Conrad Singapore Orchard:

• Perform daily reconciliation of House Accounts billings for billings to Owning Company, GrabFood, Oddle and other e-commerce platforms.
• Perform daily reconciliation of Hilton Honours reimbursement invoices.
• Perform daily reconciliation of travel agency commission and ensure accruals are made for unbilled commission at month end.
• Assist with the creation of Group Master accounts and attend to all billing queries received.
• Review Group Master transactions on daily basis and raise invoices for direct billing of audited banquet checks to Corporate clients and guests.
• Review daily Direct Bill submission in DocMX and process accordingly to Hotel policies and procedures.
• Raise invoice for direct billing of rental and other charges to tenants and other entities.
• Review and maintain Deposit Ledger listing on daily basis. Ensure deposit received from customers are in accordance with the term of the contracts.
• Review and process Credit Application form for new customers before submission for assessment by Cluster Accountant.
• Organise and schedule Monthly Credit meeting and prepare minutes of meetings for review by Cluster Accountant and Assistant Financial Controller.
• Finalise AR Aging Report for review by Cluster Accountant and Assistant Financial Controller. Provide details on all long overdue receivable noted and the follow up actions to be taken.
• Prepare month-end journal entries for all AR-related adjustments and accruals when required.
• Attend to all queries received from other department relating to deposit, invoice payments and commissions.
• Assist with any other task or duties assigned by the Cluster Accountant and/or Assistant Financial Controller as required for business purposes.

What are we looking for?

An Cluster Credit Officer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Diploma in Accountancy, or equivalent professional qualifications
• At least 3 years of working experience in Accounts Receivable & Credit function
• Experienced in F&B / Hospitality industry preferred.
• Proficient in SUN and various Microsoft Office Applications.
• Flexible with working hours and possess a strong commitment to ensure reporting timelines are met.
• Good problem-solving skills, attention to details and ability to multi-task in a fast-paced environment.
• Fluent in both written and spoken English to meet business needs.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Arrange trucking & collection of cargo.
• Process custom permit.
• Inform shipper on any changes in vessel details or delay in arrival date.
• Booking & shipping documentation.
• co-ordinate & monitor shipment with carriers and clients.
• Support in all aspect of sales and operational activities.
• Assist operation with preparing BL.
• Assist with billing and closing jobs.
• Follow up on customer enquiries, agents & complaints.
• Other ad-hoc duties as assigned by the supervisor.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110980

EA Personnel Name: Lim Hooi Mei

Responsibilities

• Check and verify application forms & documents received.
• Perform signature verification and ensure signers are in accordance with mandate given.
• Ensure completeness of data on forms and documents submitted.
• Perform screening as and when required.
• Update systems on documents received.
• To ensure that cut off times and SLAs of various products are met.
• To ensure 100% accuracy and quality in tasks performed
• Any other duties assigned in the course of work or rotation of duties.

Requirement:

• Bachelor’s degree in Banking, Finance or in any related majors
• At least 6 months experience in Compliance, KYC, Onboarding, Operations etc.
• Keen eye for details
• Able to work in a fast paced environment.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

We are representing our client, a medical device start-up company in Singapore.

Responsibilities

• Overall management of the company including the day-to-day operations
• Lead and oversee the engineering team, marketing, fundraising, quality assurance, clinical trial & regulatory activities to achieve investment objectives/ milestones
• Lead development of product commercialization and regulatory strategies, including working with the team to select & manage subcontractors and vendors
• Lead the business development, fundraising and sales & marketing efforts
• Lead and oversee the company finances and audit preparations
• Implement and manage company intellectual property portfolio and registration, clinical trials, and regulatory plans with the objective of having the product commercialized based on milestones
• Increase visibility of the company by representation at conferences, trade shows and outreach to clinical partners and corporates

Requirements

• Degree in Mechanical / Biomedical/Electrical Engineering or equivalent
• At least 8 years’ working experience in project management
• Previous startup experience, including raising capital preferred
• Good technical knowledge in medical device would be a bonus
• Strong business acumen, able to drive and execute business model and sales and marketing strategy
• Good understanding of regulatory submissions (FDA) and ISO13485
• Effective communicator with excellent interpersonal and communication skills
• Strong leadership skill. Able to lead the team in continuous improvement
• Proficient in budgeting, forecasting and corporate finance
• Strong analytical skills, with problem-solving abilities in ambiguous situations

EA License No: 12C6254

EA Personnel Registration No: R1988167

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Earth Observatory of Singapore (EOS) at Nanyang Technological University seeks a Project Officer to manage research data, code, and outputs for the ‘Integrating Volcano and Earthquake Science and Technology (InVEST) in Southeast Asia’ project, a 5-year project that aims to provide a holistic understanding of regional tectonics, volcanoes, the linkages between the two, and their cascading hazards and impacts in Singapore and Southeast Asia.  

The candidate will work under the supervision of Asst Prof FENG Lujia, and the primary job scope is to support building a 3D fault model for the Southeast Asian Ring of Fire. However, the candidate will also collaborate with many InVEST PIs, staff, and students to support their research and ensure InVEST research data, code, and outputs are properly archived. We will be hiring many research staff and students to work on this project, so it promises to be a very exciting time to join our team!

Key Responsibilities:

• Search and compile publicly available geological, geophysical, and seismic data for Southeast Asia

• Locate, compile, and digitize (if necessary) EOS’s own geological and geophysical data such as historic maps and LiDAR images

• Communicate with relevant national and international agencies to obtain non-public geological, geophysical, and seismic data for Southeast Asia

• Integrate research outputs from all InVEST components with existing data to build a 3D geological database for the Southeast Asian Ring of Fire

• Participate and contribute to project research and management meetings

• Support other data integration and compilation for InVEST research

• Archive InVEST research data and outputs in NTU digital repository and manage repository for open-source software and code used in the project

Job Requirements:

• BSc in Geography, Geographical Information System, Computer Science, Remote Sensing, Geophysics, Geomatics, Geodesy, Electrical Engineering, Natural Hazards, Environmental Science, or related fields

• Strong skills in data management and GIS software

• Experience with geospatial data sets

• Excellent written and verbal communications skills

• Able to work both independently and collaboratively, with a strong team spirit

Interested applicants should submit a cover letter, CV, and statement of interests.

We regret that only successful candidates will be notified.

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The Assistant Manager, as a member of NTU Shared Services (NSS) IT Team, is responsible for overseeing Service Desk operations, leading initiatives to enhance and optimize Access Control requests to ensure exceptional service delivery. The candidate shall understand service fulfillment process and identify opportunities for improvements through process re-design, automation development or system improvements. While ensuring the smooth operations of Service Desk activities.

The Assistant Manager is also responsible for reviewing and managing IT Service Desk services Service Level Agreements (SLA), working closely with Level 2 support teams to re-design service fulfilment processes, perform issue resolution and suggest improvements to be able to adhere to the set SLA.

The ideal candidate should possess strong leadership skills, excellent problem-solving abilities, good analytical skill and experience in process improvements, automation development and a passion for delivering outstanding customer experiences.

Candidates with no working experience in automation development but able to demonstrate accomplished projects in this field are welcome to apply.

Responsibilities:

• Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results

• Identify improvement opportunities through process re-design, automation development or system improvements.

• Ensure timely and accurate provisioning and deprovisioning of user access

• Perform regular access reviews and audits to ensure compliance with security policies

• Ensure documentation on access control procedures, work instructions and configurations are accurately maintained

• Review and manage IT Service Desk services Service Level Agreements.

• Handle customer’s feedback and ensure prompt and effective resolution

• Lead and manage Service Desk Agent to ensure optimal performance

Requirements:

• Degree in Computer Science, Information Technology, Software Engineering with minimum 3 years of relevant experience in operation management of contact center / service desk

• Hands-on experience on End-user Computing, Active Directory, Office365, Exchange Admin Centre

• Experience in low-code platform e.g. UiPath, Outsystems, Power Query

• Good interpersonal, communication, and organization skills

• Analytical and problem-solving skills with the ability to work autonomously

• Preferably ITIL Certified, knowledge of ServiceNow, APIs, data integration and transformation and programming experience

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Contract Period: 18 months from Jan 2024

Working hours:

i) Mondays to Fridays: 8.30 am to 6 pm

ii) Saturdays: 8.30 am to 1 pm

iii) Sundays and Public Holidays: Off

Scope of Services:

1) Conduct supervision of the testing works on existing building, in accordance to the test specifications, approved method statement and SO Rep instructions

2) Ensure reinstatement works are in compliance with approved methods and procedures, and to achieve good workmanship

3) Ensure that all works are carried out in a safe and proper manner

4) Ensure good housekeeping carried out on Site at all times

5) Assist in enforcing the Safety Requirements and ensure Contractors maintain safety, cleanliness and tidiness of the Site

6) Witness the hardened concrete testing conducted at the Contractor’s laboratory

7) Monitor and submit progress report based on Contractor’s planned schedule and attend monthly progress meeting

8) Ensure all documents, progress reports, photographs, test results and records etc are submitted on time as instructed by SO Rep

Qualification, Skill & Experience:

i) At least 3 years relevant working experience in the building construction industry

ii) Accredited as RTO with JAC of the IES and ACES

iii) To possess and demonstrate a track record of being Team Players (not restricted or limited to their individual discipline) with an ability to contribute to the Team and deliver on the Project

iv) Proficient in using Microsoft Word, Excel and PowerPoint

v) Good interpersonal skills, able to communicate effectively with residents and town councils